Every finding on record at Quality Living, Inc.

Licensure Reference Number NAC 175 12-006.11(E) Based on observations, record review and interview, the facility staff failed to complete hand washing between glove changes during meal preparation to prevent food-borne illness which had the potential to effect 50 residents in the Summit area of the facility and failed to ensure staff wore beard nets in the food preparation area in House 4. This had the potential to affect 10 residents that resided in that house and ate foods prepared in that facility house kitchen. The facility staff identified a census of 95. Findings are: A. Record review of the facility provided policy titled Hand Hygiene and dated 04/2010, revealed handwashing is to occur before food preparation. Observation on 02/27/25 at 9:41 AM with Dietary Assistant (DA)-R, and Kitchen manager (KM)-P revealed during preparation for pureed fish, and corn revealed DA-R puts gloves on without handwasing, puts 10 fish planks into the Ninja Blender, then with same gloved hands reached into the hamburger buns and pulled out 4 buns, tore the hamburger buns into smaller pieces and placed the pieces of bread into the blender. DA-R went to the stove with the same gloves and put 1-1/2 Cups of hot water from the stove and 1 cup tarter sauce into the Ninja blender and blended the contents into a pureed consistency. DA-R removed the gloves after pouring the pureed mixture into a container and placed the purred food on the steam table. DA-R put a new pair of gloves on without hand hygiene, put 6 cups of corn kernels into the blender, and 2 cups hot water and blended the items. DA-R removed the soiled gloves placing the dirty gloves onto the spice table, donned a new pair and did not wash hands. A interview on 03/03/2025 at 9:30 AM was completed with DA-R. During the interview DA-R confirmed they should have washed their hands after removing the gloves. 17285 B. Record review of a facility policy / procedure entitled Team Member Hygiene dated 4/24 revealed the following: Quality Living Inc. will promote that each team member involved in food care follows strict standards and proper hygiene to prevent contamination of food and food surfaces. The following procedures apply: - 4. Team members with long hair will keep their hair restrained in some manner to prevent hair from falling into the food. Team members shall wear a hair restraint such as a hat, hair covering or net, beard restraint, and clothing that covers body hair designed and worn to effectively keep hair from contacting exposed food, clean equipment, utensils, linens and unwrapped single service and single use articles. Observation on 02/26/25 at 12:25 PM revealed House Supervisor [HS] H was in the House 4 kitchen and prepared breakfast for a resident. HS-H had a full beard with no beard restraint in place during the preparation of the food. Interview on 03/03/24 at 8:35 AM with the facility Compliance Coordinator confirmed that beard nets are required if staff have a full beard and should have been worn during breakfast preparation. Observation on 03/03/25 at 8:40 AM revealed Physical Therapist [PT]-I was in the House 4 kitchen and prepared breakfast for a resident. PT-I had a full beard with no beard restraint in place during the preparation of the food. Interview on 03/03/25 at 09:32 AM with the House Coordinator for House 4 confirmed that House 4 had a total of 10 residents that resided in the house and ate foods prepared in the house kitchen.

Licensure Reference Number 175 NAC 12-006.18(B) & 1-005.06 Based on observation, interview and record review the facility failed to perform hand hygiene between glove changes during wound care for Resident 39, failed to handle a urinary drainage bag for Resident 47 and failed to handle medications for Resident 35 and 39 in a manner to prevent cross contamination. The facility census was 95. The findings are: A. Record review of Resident 39's Minimum Data Set (MDS: a federally mandated assessment tool used for care planning) dated 12-17-2024 revealed the facility staff assessed the following about the resident: -Had a Diagnosis of Multiple Sclerosis -Brief Interview of Mental Status (BIMS) was scored as a 4. According to the MDS Manual a score of 0-7 indicates severe cognitive impairment. -Required extensive assistance with eating, bathing and upper body dressing. -Required total assistance with toileting, bed mobility, transfers and lower body dressing. -had a pressure ulcer. An observation on 02-27-2025 at 9:36 AM of Licensed Practical Nurse (LPN) L performing wound care for Resident 39 revealed LPN L entered Resident 39's room performs hand hygiene and applied a gown and gloves. a LPN L cleansed the wounds on Resident 39's buttocks and patted the wounds dry with gauze. LPN L then removed the soiled gloves, applied new gloves and did not performing hand hygiene in between glove changes. An interview with LPN L on 02-27-2025 at 10:11 AM confirmed hand hygiene was not performed between glove changes and should have been. An interview conducted with the DON on 03-03-2025 at 10:20 AM confirmed hand hygiene should be performed after cleaning a wound and before applying a treatment to the wound. B. Record review of Resident 47's MDS dated [DATE] revealed the facility staff assessed the following about the resident: -BIMS was scored as 0. According to the MDS Manual, a score of 0-7 indicates severe cognitive impairment. -required total assistance for eating, dressing, toileting, transferring, bed mobility and bathing. -currently used an external urinary catheter. An observation on 02-25-2025 at 3:06 PM revealed Resident 47 was lying in bed and the external urinary catheter drainage bag was lying on the floor next to the bed. An observation on 03-03-2025 at 9:01 AM with Campus Leader (CL) V revealed Nurse Aid (NA) U was assisting Resident 47 with getting dressed. Further observation revealed Resident 47's external urinary drainage bag was on the floor near the foot of the bed. An interview on 03-03-2025 at 9:05 AM with NA U confirmed the external urinary drainage bag was touching the floor and should not have been. An interview on 03-03-2025 at 9:06 AM with CL V confirmed the external urinary drainage bag had been on the floor and should have been placed in a basin designated for the drainage bag to prevent potential infection. C. Record review of Resident 39's Minimum Data Set (MDS: a federally mandated assessment tool used for care planning) dated 12-17-2024 revealed the facility staff assessed the following about the resident: -Had a Diagnosis of Multiple Sclerosis -Brief Interview of Mental Status (BIMS) was scored as a 4. According to the MDS Manual a score of 0-7 indicates severe cognitive impairment. -Required extensive assistance with eating, bathing and upper body dressing. -Required total assistance with toileting, bed mobility, transfers and lower body dressing. -had a pressure ulcer. An observation on 02-27-2025 at 8:24 AM of Medication Aid (MA) T preparing medications to administer to Resident 39 revealed the use of bare hands to open omeprazole and potassium chloride capsules in order to mix the contents with pudding. After mixing the contents of the capsules in pudding, MA T then spooned the mixture into Resident 39's mouth. An interview was conducted on 02-27-2025 at 8:30 AM with MA T. During the interview MA T confirmed gloves were not worn when opening the omeprazole and potassium chloride capsules and should have been. An interview with the DON on 03-03-2025 at 10:18 AM confirmed the staff should not touch medications with bare hands, gloves should be worn to prevent cross contamination. Record review of the facility's undated policy titled Medication Administration revealed the following: -purpose-to provide medications safely and per physician order. -Dispense medication dose without touching the medication. Record review of the facility policy dated 04-2010 titled Hand Hygiene revealed: -purpose all personnel shall follow hand hygiene policy and procedures to prevent the spread of infections and/or diseases to residents, team members and visitors. -proper hand hygiene should be completed after to contact with blood, oral secretions or broken skin. 47733 D. Observation on 02/27/2025 6:16 AM revealed LPN-S pulled the capsule Dantrolene 50 mg apart without gloved hands. LPN-S put the medication into a cup and added water to administer via G-Tube to Resident 5. Interview with LPN-S on 2/27/2025 at 6:24 AM confirmed that the capsule should have been opened with gloves on. Interview with the DON on 03/03/25 10:19 AM confirmed that the nursing staff should be wearing gloves when pulling capsules apart.

Licensure Reference Number 175 NAC 12-006.04(F)(i)(5) Based on record review and interview the facility failed to notify the medical practitioner of a change in wound condition for 1(Resident 39) of 1 residents sampled. The facility census was 95. The findings are: Record review of Resident 39's Minimum Data Set (MDS: a federally mandated assessment tool used for care planning) dated 12-17-2024 revealed the facility staff assessed the following about the resident: -Had a Diagnosis of Multiple Sclerosis -Brief Interview of Mental Status (BIMS) was scored as a 4. According to the MDS Manual a score of 0-7 equals severe cognitive impairment. -Required extensive assistance with eating, bathing and upper body dressing. -Required total assistance with toileting, bed mobility, transfers and lower body dressing. -had a pressure ulcer. Record review of Resident 39's Skin and Wound Evaluation (SWE) dated 02-23-2025 revealed a stage 3 pressure ulcer was identified by facility staff to the coccyx (tailbone). Further review of Resident 39's SWE dated 02-23-2025 revealed at the end of the SWE under the section marked notifications, revealed no check marks to indicate the physician had been notified of the wound. An interview with the Director of Nursing on 03-03-2025 at 3:16 PM confirmed Resident 39's medical provider was not notified of the stage 3 pressure ulcer to the coccyx. Record review of the facility policy dated 12/2023 titled Notification to the Medical Provider revealed the following: -Purpose- to ensure effective medical care to the individuals served within the continuum of the facility -A medical provider is a key member of the interdisciplinary team and communication is crucial for coordinated care and to ensure appropriate medical decision-making. -Guidelines- any significant change in the resident's condition, such as a decline in vital signs, new medical complications, or falls, will need to be reported to the medical provider promptly by a member of the nursing team.

Licensure Reference Number 175 NAC 12-006.05 Based on Record observation, record review and interview revealed the facility failed to re-evaluate a protective device as a potential restraint for 1 (Resident 45) of 3 residents sampled. The facility identified a census of 95. Findings are: Record review of Resident 45's Minimum Data Set (MDS, a federally mandated comprehensive assessment tool used to determine a resident's functional capabilities and helps nursing home staff identify health problems) dated February 11th, 2025 Section C (Cognitive patterns) revealed a Brief Interview for Mental Status (BIMS, a brief screener that aids in detecting cognitive impairment) of a 3. According to the MDS Manule a score of 0 to 7 indicates a person has severe cognitive imparement. Section P identified Resident 45 had a trunk restraint, used in chair or out of bed. Record review of a document titled Physical/Occupational Therapy Evaluation and Consent for Use of Protective Devices, dated 4/8/2021 revealed the intervention of the rear buckling lap belt related to falls and decreeased awareness. Record review of a physician order for Resident 45's protective Device dated 3/16/2021revealed the following information for interventions and a rational: -Floor Alarm related to Resident attempting to self-transfer. -Seat belt/rear buckling seat belt related to diffuse weakness with poor balance. Resident is unaware of deficits and at risk for falls. - Video Monitoring related to diffuse weakness with poor balance, unaware of deficits and at risk for falls. Observation on 02/25/25 12:41 PM revealed Resident 45 had a seatbelt across their lap, had no transfer pole in the resident's room and no video monitoring being completed as ordered. Observation on 03/03/2025 9:30 AM Resident 45 sitting in a wheelchair with the seatbelt on and fastened in the back. Interview on 03/03/25 1:30 PM with Administrator [NAME] President(ADM-VP)-F confirmed that interventions are not updated, and the review/evaluation has not been completed since 2022. Record review of the Facility policy titled Restraints/Protective devices dated 6/24 revealed a restraint is any device applied to a client that interferes with some aspect of independent movement. Procedure: Medical provider order is required for any type of restrain or protective device.

Licensure Reference Number 175 NAC 12-006.09D2 Based on observation, record review and interview, the facility failed to evaluate the condition of an abrasion to the right heel at the time it was found and failed to ensure treatments were provided for 1 (Resident 76) of 1 resident sampled for non-pressure alteration in skin integrity. The facility census was 95. Findings are: Record review of a facility policy entitled Interrupted Skin Integrity: policy dated 6/23 revealed the following: - Purpose: To promote skin integrity, monitor to prevent complications, and to provide comfort. - Supportive Data: Conditions such as dry skin, minor rashes, mild abrasions, superficial cuts, skin irritations, acne, or minor insect bites that are non-infectious and can be managed with basic care and observation. - Step 4: Nursing to perform skin check and assess area. - Step 5: Minor cuts, abrasions, or superficial wounds should be cleaned and bandaged properly to prevent infection. - Step 6: Refer to QLI [Quality Living Inc.] wound protocol and notify medical provider. - Step 9: Document in MAR [Medication Administration record]. Record review of a facility policy entitled QLI Wound Protocol dated and signed by the Physician Assistant on 1/1/25 revealed the following: - Cleanse the area with soap and water or wound cleanser; dry; apply skin prep and cover with Band-Aid or foam padded adhesive dressing if needed. Continue treatment until resolved. Record review of Resident 76's admission Minimum Data Set [MDS, a comprehensive assessment used to develop a care plan for the resident] dated 11/25/24 identified a Brief Interview for Mental Status [ BIMS] score of 15 which indicated intact cognitive impairment. The MDS identified that resident 76 was independent with walking and transfers and did not identify any skin impairment present. Observation on 02/25/25 at 9:40 AM revealed Resident 76 walked with a walker into House 5. The resident had on backless clogs with no socks present on the feet. Observation revealed a small, pinpoint size, black scabbed area present in the middle of the back of the right heel. Interview on 02/25/25 at 9:45 AM with Resident 76 revealed that the area to his right heel was present and the resident did skin care to the area with a triple antibiotic ointment independently. The resident stated it had developed when [gender] had rubbed the toenail of the left foot against the area to the right heel while sleeping. The resident reported that staff checked the area every day. Record review of a late entry Skin / Wound note for Resident 76, dated 1/15/25, with a lock date of 2/26/25, revealed a note that read: This nurse was notify about two abrasions on the back of resident heels one on the right and one on the left. Upon assessment abrasions were measuring 1 cm [centimeters] width and 0.5 cm in width there is no depth, displays signs of healing. Left heel had a scab and right heel appear very superficial opening. This nurse cleansed with soap and water applied Mepilex to back of heels. Notify PT [Physical Therapy], OT [Occupational Therapy], and provider. Record review of a Telephone Order for Resident 76 dated 2/13/25 from the Advanced Practitioner Registered Nurse [APRN] read: ok for triple antibiotic ointment to right heel daily until abrasion has resolved. Record review of a Skin / Wound note for Resident 76 dated 2/25/25 revealed the following: Resident right heel assessed this morning. Wound displays signs of healing. Small scabbing noted in wound bed. Record review of Resident 76's MAR/ Treatment Administration Record [TAR] dated January and February 2025 revealed that the treatment order received on 1/15/25 for the Mepilex dressing had not been transcribed to the treatment record to ensure the treatment had been provided. There was no monitoring of the Mepilex to ensure that the resident had completed the daily treatment. Record review of Resident 76's MAR/TAR dated February 2025 revealed that the treatment order received on 2/13/25 for the Triple Antibiotic Ointment had not been transcribed to the treatment record. There was no monitoring of the Triple Antibiotic Ointment to ensure that the daily treatment had been completed. Interview on 02/27/25 at 9:40 AM with Residential Nurse Coordinator [RNC]-K confirmed that the nurse who had found the abrasion on 1/15/25 had not documented any information, measurements or condition of Resident 76's right heel abrasion at the time it was found. RNC - K confirmed that late entry notes by the nurse that found Resident 76's abrasion to the right foot were completed during the annual survey. RNC-K confirmed there was no documentation of the condition of Resident 76's right heel abrasion until 2/26/25. RNC-K confirmed that the nurse should have documented the assessment and condition of the wound at the time it was found. Interview on 03/03/25 at 06:26 AM with RNC-K confirmed that the Mepilex dressing treatment, and the triple antibiotic treatment had not been placed on the MAR/TAR in January or February 2025 to ensure the treatments had been provided to Resident 76's right heel abrasion.

Licensure Reference Number 175 NAC 12-006.09(H)(iii)(2) Based on observation, interview and record review the facility failed to evaluate, implement treatment orders, and monitor a pressure ulcer which resulted in a decline in the condition of the pressure ulcer for 1 (Resident 39) of 5 residents sampled. The facility census was 95. The findings are: A. Record review of Resident 39's Minimum Data Set (MDS: a federally mandated assessment tool used for care planning) dated 12-17-2024 revealed the facility staff assessed the following about the resident: -Had a Diagnosis of Multiple Sclerosis -Brief Interview of Mental Status (BIMS) was scored as a 4. According to the MDS Manual a score of 0-7 equals severe cognitive impairment. -Required extensive assistance with eating, bathing and upper body dressing. -Required total assistance with toileting, bed mobility, transfers and lower body dressing. -had a pressure ulcer. Record review of Resident 39's Comprehensive Care Plan printed on 02-26-2025 revealed Resident 39 had potential and /or actual impairment in skin integrity. Interventions to be provided by the staff were: -Follow physician orders for treatment of any possible skin injuries -Monitor/document the location, size and treatment of the skin injury. Report abnormalities, failure to heal, signs and symptoms of infection. -Weekly treatment documentation to include measurement of each area of skin breakdown's width, length, depth, type of tissue and exudate and any other notable changes or observations. Record review of Resident 39's Braden Scale (a tool used to predict the risk of developing a pressure ulcer) dated 01-12-2025 revealed Resident 39 scored at 16 indicating moderate risk for pressure ulcer development. Record review of Resident 39's Order Summary Report (OSR) sheet printed on 02-27-2025 revealed an order dated of 07-07-2024 for the facility staff to complete a skin and wound evaluation for buttocks wounds weekly. Record review of a fax transmittal dated 01-30-2025 to Resident 39's healthcare provider revealed the staff noted excoriation to bilateral buttocks and were requesting a treatment of calmoseptine cream ( a barrier type of cream) and stoma powder. Record review of Resident 39's Electronic Health Record (EHR) revealed no skin and wound evaluations indicating excoriation to Resident 39's bilateral buttocks including the condition of the wound, size and any abnormalities. Record review of Resident 39's Skin and Wound Evaluation dated 02-23-2025 revealed the following: -Resident 39 had a pressure ulcer, stage 3 (an ulcer that extends through the skin but not into the muscle or bone) to the coccyx (the tailbone). -the pressure ulcer to the coccyx measured 4.2 centimeters (cm) by 3.3 cm. -the age of the wound was unknown. -the pressure ulcer was slow to heal or stalled but stable. Record review of Resident 39's EHR revealed no skin and wound evaluations for the bilateral buttocks between 01-30-2025 and 02-23-2025 that included the condition of the wound, size and any abnormalities. An observation on 02-27-2025 at 9:36 AM of Resident 39 receiving wound care by Licensed Practical Nurse (LPN) L that revealed Resident 39 had 2 wounds, one on each buttock. The wound to the left buttock was approximately 6 centimeters (cm) by 4 cm and had a pink wound bed with an area approximately 1 centimeter in diameter that was beefy red and was actively bleeding. The wound to the right buttock was approximately 5 cm by 4 cm with a beefy red wound bed and no active bleeding. An interview with the Director of Nursing (DON) on 02-27-2025 at 1:12 PM confirmed the skin and wound evaluations for the buttocks were not done weekly as ordered and further confirmed Resident 39 had developed a stage 3 pressure ulcer. Record review of the facility's undated policy titled Pressure Ulcer: Risk Assessment and Care Guidelines revealed skin checks will be completed on any resident who is at moderate to high risk to develop pressure ulcers. The frequency of the skin checks will be determined by nursing. B. Record review of Resident 39's OSR printed on 02-27-2025 revealed an order dated 10-24-2024 to wash buttocks with soap and water, clean wound with wound cleanser, apply triad paste to open area on left buttock, apply a thick layer of calmoseptine cream to remaining buttocks twice daily. An observation on 02-27-2025 at 9:36 AM of Resident 39 receiving wound care by Licensed Practical Nurse (LPN) L that revealed Resident 39 had 2 wounds, one on each buttock. LPN L cleansed the wounds with wound cleanser and patted the wounds dry with gauze and then applied calmoseptine to both wounds. Record review of Resident 39's OSR printed on 02-27-2025 revealed no treatment orders for the right buttock. An interview with the DON on 02-27-2025 at 11:37 AM which revealed the treatment that was observed for Resident 39 was not the current order for treatment to the buttocks. The DON confirmed the facility received an order on 01-30-2025 to crust (mix calmoseptine and stoma powder) bilateral buttocks with calmoseptine and stoma powder to treat excoriation on the bilateral buttocks.

Licensure Reference Number 175 NAC 12-006.09(H)(V) Based on record review and interview; the facility staff failed to provide Range of Motion (ROM) to maintain mobility for 1 of (Resident 29) of 3 sampled residents. The facility identified a census of 95. Findings are: Record review of Resident 29's Minimum Data Set (MDS, a federally mandated comprehensive assessment tool used to determine a resident's functional capabilities and helps nursing home staff identify health problems), MDS dated [DATE] indicated Resident 29 was dependent on staff for all cares and movements. Section GG indicated Resident 29 was impaired on both sides of the resident's body involving upper and lower extremities. Section O revealed restorative nursing was completed 1 day during the look back (7 days of review for the resident). Review of section C, cognitive patterns revealed Resident 29 was severely impaired and never/rarely made decisions. Record review of Resident 29's Care Plan/Kardex revealed, Resident 29 was to receive ROM 3 days a week. The primary focus is Passive Range Of Motion (PROM) to Bilateral Upper Extremity (BUE) and the resident's neck. Record review of the Point Of Care (POC) documentation provided by the facility revealed, -Resident 29 had ROM preformed to the neck six times out of twelve potential visits tin December 2024 on the following days: 12/6,12/7,12/14, 12/20, 12/21, and 12/28/24. -Resident 29 had ROM preformed to the neck three times out of twelve potential visits in January 2025. The dates the resident was seen for ROM to the neck were 01/02, 01/08, and 01/18/2025. -Resident 29 had ROM to the neck five times out of twelve potential visits in February 2025. The following dates the resident had ROM in February was, 020/5, 02/15,02/19, 02/21, and 02/26/2025. -Record review of POC documentation provided by the facility revealed Resident 29 had ROM preformed on the Upper Extremities (UE) four times out of twelve potential visits in December 2024. The following are dates Resident 29 received ROM, 12/07, 12/14, 12/21, and 12/28/2024. -Record review of the POC documentation provided by the facility revealed Resident 29 had ROM preformed on the UE's 1 time out of twelve potential visits in January 2025. The date the ROM was preformed was 01/18/2025. - Record review of the POC documentation provided by the facility revealed Resident 29 had ROM preformed on the UE's one time out of twelve potential visits in February 2025. The date the ROM was preformed was 02/26/2025. -Record review of the POC documentation provided by the facility revealed Resident 29 had ROM to the Lower Extremities (LE) two times out of twelve potential visits in December 2024. The dates were 12/14 and 12/21/2024. -Record review of the POC documentation provided by the facility revealed no LE ROM was performed in January 2025 or February 2025. Interview on 03/03/25 at 1:30 PM the Administrator-VP-F confirmed the care plan is not updated to include lower extremities. ADM-VP-F also confirmed that therapy is not documenting the ROM exercises. Record review of the facility policy titled Exercise, Range of Motion, dated 4/25/12 revealed the following information: - Range of motion exercises are used to maintain/improve joint mobility and decrease spasticity, improve joint mobility, prevent contractures, increase sensation, stimulate normal reflexes, and prevent muscle atrophy. Passive ROM exercises that are done completely by team members without assist of the resident.

LICENSURE REFERENCE NUMBER 175 NAC 12-006.09(H)(vi)(3)(a) Based on observation, interview, and record review, the facility failed to evaluate the gastrostomy tube (G-Tube, a tube inserted in the stomach to provide food, water and medications) for drainage or migration (movement of the G-tube) prior to administering tube feeding for 1 (Resident 58) of 6 sampled residents with a G-tube. The facility census was 95. Findings are: A record review of the facility's policy entitled Tube Feeding: Bolus updated 9/2019 revealed that if drainage was noted at the insertion site and migration of placement is suspected based on additional signs and symptoms (e.g. nausea, vomiting, bloating, pain, abdominal distention, etc.), the physician would be notified in order to determine an appropriate assessment plan (i.e. x-ray) and treatment. A record review of Resident 58's Minimum Data Set (MDS, a federally mandated comprehensive assessment tool used for resident-centered care planning) dated 12/17/24 revealed the resident did not have a Brief Interview for Mental Status (BIMS, a brief screening tool that aids in detecting cognitive impairment) due to the resident was rarely/never understood. The MDS further revealed diagnoses of aphasia, quadriplegia, and traumatic brain disorder. The MDS identified the resident required tube feeding to receive nutrition and hydration. A record review of Resident 58's Order Summary Report revealed an order dated 1/30/25 for Impact Peptide 1.5, give at rate of 105 milliliters (mL)/hour (hr) for 12 hours, give with water 70mL/hr which was to be ran from 6:00 PM to 6:00 AM; an order dated 1/30/25 for Impact Peptide 1.5, give 100mL via G-tube bolus at 9:00 AM prior to morning meds and 12:00 PM prior to noon meds; and an order dated 11/20/24 for water bolus 50 mL before and after feedings and before and after medications. A record review of Resident 58's Comprehensive Care Plan (CCP, a written interdisciplinary comprehensive plan detailing how to provide quality care for a resident) dated 12/24/24 revealed a focus area of nutrition/hydration and identified the resident was unable to take food or water by mouth and required nutrition and hydration by G-tube. An observation on 02/27/25 at 09:01 AM with Director of Residential Services (DRS)-O revealed Licensed Practical Nurse (LPN)-M asked Resident 58 if [gender] was still having abdominal pain identified the night prior. LPN-M exposed the G-tube which revealed a split sponge dressing dated 2/27/25. Without checking the G-tube site for drainage or migration of placement of the G-Tube, LPN-M flushed the tube with water, administered tube feeding, and flushed the tube with water. LPN-M closed the G-tube, adjusted the residents clothing and assured the call light was within reach and exited the room. An interview with LPN-M on 02/27/25 at 09:18 AM revealed that tube placement was not checked as facility policy only requires this to be done when ordered by the physician. An interview with Registered Nurse Coordinator (RNC)-K revealed that G-tube dressing changes are completed twice daily as part of the resident's activities of daily living (ADL) care. RNC-K confirmed that the nurse would not know of leakage or potential migration of G-tube placement without directly inspecting the site.

LICENSURE REFERENCE NUMBER 175 NAC 12-006.09(B)(iii) Based on record review and interview; the facility failed to identify and monitor specific target behaviors for the continued use of as-needed antianxiety medications for 1 (Resident 67) of 5 sampled residents. The facility census was 95. Findings are: A record review of the facility undated policy entitled Limitations of Psychoactive Drugs revealed that the interdisciplinary team would work together to ensure appropriate use, evaluation, and monitoring of psychotropic medications. The following was identified: The team will monitor psychotropic medication use and note adverse effects or changes in resident behaviors and report to the provider. A record review of Resident 67's Minimum Data Set (MDS, a federally mandated comprehensive assessment tool used for resident-centered care planning) dated 1/17/2025 revealed the resident had a Brief Interview for Mental Status (BIMS, a brief screening tool that aids in detecting cognitive impairment) of 14 which indicated intact cognition, and that the resident received antianxiety, antidepressant, and hypnotic medications. A record review of Resident 67's Order Summary dated 2/26/25 revealed a diagnosis of anxiety disorder. The order summary also revealed an order dated 11/18/24 for hydroxyzine (psychoactive medication used to treat anxiety) 75 milligrams (mg) to be administered every six hours as needed for anxiety and an order dated 10/27/24 for clonazepam (psychoactive medication used to treat anxiety) 1.5 mg at bedtime. A record review of Resident 67's February 2025 Medication Administration Record (MAR) revealed an order dated 12/30/24 for Behavior Monitoring for Anxiety to be documented every shift. A record review of Resident 67's Comprehensive Care Plan (CCP, a written interdisciplinary comprehensive plan detailing how to provide quality care for a resident) revealed a need for Mood/Behavior Monitoring for impact on function change with medicinal intervention of clonazepam for anxiety. Further review of the residents CCP revealed no evidence of specific target behaviors. During an interview on 3/3/25 at 12:03 PM with Registered Nurse Coordinator (RNC)-K confirmed that anxiety is not a specific enough target behavior to support the continued use of as-needed antianxiety medications.

Licensure Reference Number 175 NAC 12-006.07 Based on record review and interviews; the facility failed to ensure the Quality Assurance Performance Improvement Program [QAPIP, a facility process that identifies problems in the facility and works to correct the concerns] identified and addressed concerns related to deficient practice identified on the annual survey 2025 (F 580, F 604, F 684, F 686, F 688, F 693, F 758, F 812, F 867, F 880) and to ensure correction for repeat deficient practice from a previous survey 2024 (F 880) was maintained. This had the potential to affect 95 residents that resided in the facility. The facility census was 95. Findings are: Record review of a facility Policy entitled Policy for Program Improvement dated revised 4/23 revealed the following: Quality Living, Inc. (QLI) is dedicated to providing excellent services for our residents. The Leadership Team is responsible for monitoring services provided and improving processes as needed. A Program Improvement Committee representing leaders from each campus is designated to meet on a quarterly basis to review quality of services and track program improvement. The Program Improvement Committee is chaired by the Director of Nursing, or another leader designated by the President & CEO. Committee members include the Administrator, Director of Clinical Services, Medical Director, Director of Nursing and at least three other members of the facility team as appointed by the President & CEO. The Committee is responsible for considering the quality of care provided at QLI, which includes identifying and analyzing trends and any corrective action needed. Specific areas that will be reviewed at the quarterly meetings include dietary, nursing care, safety, infection control, and pharmacy. Observations, record reviews and interviews during the current annual survey of the facility between 2/28/25 and 3/3/25 revealed the following identified deficient practice: - F 580: Notify physician of changes in resident condition. - F 684: Skin treatments - F 686: Pressure ulcer treatments and monitoring with a decline in the pressure sore condition - F 688: Services for range of motion. - F 693: Tube feeding services - F 758: Target behaviors for anxiety medication use. - F 880: Hand washing / gloving with cares and medication pass. (repeat citation from 2024) - F 687: QAPIP program not effective as identified by current citations and repeat citations. Interview on 03/03/25 at 8:45 AM with Nurse Aide [NA] A reported not being aware of a QAPIP Program in the facility. Interview on 03/03/25 at 8:47 AM with Nurse Aide [NA] B reported not being aware of a QAPIP Program in the facility. Interview on 03/03/25 at 8:48 AM with Nurse Aide [NA] C reported not being aware of a QAPIP Program in the facility. Interview on 03/03/25 at 8:55 AM with Registered Nurse [RN] D reported not being aware of a QAPIP Program in the facility. Interview on 03/03/25 at 8:58 AM with Nurse Aide [NA] E reported not being aware of a QAPIP Program in the facility. Interview on 03/03/25 at 11:36 AM with the facility Director of Nursing [DON] and the facility Compliance Coordinator [CC] revealed the facility did not have Performance Improvement Programs [PIP, a program designed to identifiy concerns in the facility with ongoing monitoring to correct) in place related to the new deficiencies identified during the annual survey and had not maintained correction for the repeated tag F 880. The DON confirmed that the areas of concern had not been identified through the QAPIP process and confirmed that the QA process had not been effective to identify current issues.

Licensure Reference Number 175 NAC 12-006.09B1 Based on record review and interview, the facility failed to complete a annual Minimum Data Set (MDS, a federally mandated assessment tool use for care planning) for 1 of 4 sampled residents (Resident 6) in the required time frames. The facility census was 93. Findings are: Record review of the MDS Manual instructed revealed an annual MDS must be completed and signed no later tahn 14 days from the reference date and within 366 days of the last annual MDS. Record Review of Resident 6's annual MDS, dated [DATE] revealed Resident 6's MDS was signed as completed on 1/24/2024. Review of Resident 6's previous annual MDS was signed as completed 12/30/2022. This indicated the MDS signed as complete on 1/24/2024 was 40 days after the reference date and 390 days from the previous annual MDS. An interview with the Director of Nursing on 2/01/2024 at 9:05 AM confirmed that Resident's 6's MDS dated [DATE] was completed late.

Licensure Reference Number 175 NAC 12-006.09B2 Based on record review and interview the facility failed to complete quarterly Minimum Data Set (MDS, a federally mandated assessment tool use for care planning) for 2 (Resident 3 and Resident 41) of 4 sampled residents in the required time frames. The facility census was 93. Findings are: Record Review of the Resident Assessment Instrument Manual revealed a quarterly MDS, must be completed and signed no later than 14 days from the reference date. Record Review of Resident 3's quarterly MDS, with a reference date of 11/09/2023 revealed it was signed (indiciating completion) on 11/30/2023, which is 21 days after the reference date. Record Review of Resident 41's quarterly MDS, with a reference date of 10/30/2023 revealed it was signed on 11/29/2023, which is 30 days after the reference date. An interview on 2/1/2024 at 9:00 AM with the Director of Nursing (DON) revealed [gender] functioned as the MDS Coordinator as well and confirmed the quarterly MDS assessments for Residents 3 and 41 were completed late.

Licensure Reference Numbers 175 NAC 12.006.09B The facility failed to ensure a quarterly Minimum Data Set (MDS, a federally mandated assessment tool used for care planning) was coded to reflect the care and services for 1 (Resident 3) of 4 sampled residents. The facility census was 93. Findings are: Record Review of Resident 3's quarterly MDS dated [DATE] revealed that under Section O, special treatments, procedures, and programs, the following items were checked as performed while Resident 3 was in the facility; - Chemotherapy - Radiation - Oxygen therapy - Suctioning - Tracheostomy care - Invasive Mechanical Ventilator - Non-invasive Ventilator - Intravenous Medications - Hospice Care - Dialysis - Isolation or quarantine for active infectious disease Record Review of Resident 3's electronic medical record from 8/9/2023 to 11/9/2023 revealed no orders for, or documentation of these special treatments, procedures or programs. An observation of Resident 3 on 01/31/2024 at 7:45 AM revealed the resident did not have a tracheostomy, there was no ventilator or oxygen in use. An interview with Resident 3 during the observation on 01/31/2024 at 7:45 AM revealed they did not have dialysis or was recieving hospice care. An interview on 2/1/2024 at 9:00 AM with the Director of Nursing (DON) revealed [gender] also functioned as the MDS coordinator and confirmed the quarterly MDS assessment for Resident 3. The DON revealed Resident 3 did not recieve those treatments, procedures, or programs.

Licensure Reference Number 175 NAC 12-006.17D. Based on observation, record review, and interview, the facility failed to ensure hand hygiene and gloving were performed in a manner to prevent cross contamination for 2 (Resident 248, 44) of 6 residents reviewed during medication administration. The facility census was 93. Findings are: A: Record review of the facility Hand Hygiene Policy dated 04/2010 revealed: The Center for Disease Control Guideline for Handwashing & Hospital environmental Control, 1985. Handwashing is the single most important procedure for preventing HAI (Healthcare Associated Infections). Proper handwashing helps to prevent the spread of germs from one resident to another and to team members. After proper hand hygiene, hands are considered clean until they come in contact with someone or something else. Proper hand hygiene to be completed: - before providing hands-on cares with a resident, - when hands are soiled, - before preparing or handling medications, - after handling items or work surfaces potentially contaminated with blood, secretions, excretions, etc., - when hands may be contaminated or dirty. B: Observation on 01/31/24 at 8:20 AM revealed Registered Nurse (RN) A set up oral medications, applied gloves in the medication room (located within an office inside of the cottage), shut the medication room door, and then went down the hallway to Resident 248's room with the same pair of gloves on. RN A then knocked on Resident 248's door and touched the door handle prior to entering the resident's room with the same pair of gloves on. RN A set the basket with the accu-check (blood sugar machine) on the bedside table without a barrier. RN A gave the oral medications by placing the medications in [gender] gloved hand (the same gloves) and then placed a few medications in the resident's hand at a time. Then, RN A performed an accu-check (blood sugar) reading on Resident 248 without performing hand hygiene or changing gloves. RN A then changed their gloves without performing hand hygiene and adminsitered diclofenac (topical pain relief medication). Then, RN A removed their soiled gloves then performed hand hygiene. Interview on 2/1/24 at 8:35 AM with the Assistant Director of Nursing (ADON) confirmed that RN A should not have applied gloves prior to going to Resident 248's room. The ADON confirmed, RN A should have removed gloves after the administration of oral medications and performed hand hygiene and donned new gloves before performing the accu-check. The ADON confirmed, RN A should have removed their gloves, performed hand hygiene, applied new gloves prior to the application of the diclofenac treatment. C: Observation on 1/31/24 at 8:40 AM revealed RN B applied gloves in the medication room (located within an office inside of the cottage), shut the door to the medication room, and went down the hallway to Resident 44's room. RN B had the same gloves on, knocked on Resident 44's room door and opened the door. Then, RN B gave the medication cup to Resident 44 who tipped the medication cup into [gender] mouth. RN B then touched their hair and applied diclofenanc without changing glvoes or performing hand hygiene. RN B performed hand hygiene upon leaving the room. Interview on 2/1/24 at 8:35 AM with Assistant Director of Nursing (ADON) confirmed RN B should not have worn gloves from the medication room. ADON confirmed RN B should have changed soiled gloves and performed hand hygiene before the application of the diclofenac.

175 NAC 12-006.09C1c Based on record review and interviews, the facility failed to include the resident or the resident's representative when performing the quarterly review and revision of Care Plan (CCP- written instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care.) This affected 1 of (Resident 39) of 1 resident sampled for care plan conferences. The facility census was 99. Findings are: An interview conducted with Resident 39 on 1/30/23 at 2:16 PM revealed Resident 39 had not been invited to care plan conferences. In an interview with Resident 39's family member on 1/30/23 at 2:16 PM Resident 39's family member confirmed that they had not received invitations to any care plan conferences. A review of Resident 39's Electronic Health Record (EHR) revealed that the resident had an admitting diagnosis for 5/26/16 of Multiple Sclerosis (MS-a disease in which the immune system attacks the protective coating of the nerves, resulting in many symptoms, up to and including the inability to move one or more limbs.) A review of agendas for the Team Conferences held for Resident 39 revealed there were 2 available since 2021. Those were dated 5/4/21 and 10/12/22. The facility was unable to provide any further documentation of care plan conferences held. An interview with the Service Coordinator (SC) on 2/2/23 from 9:04 AM to 9:30 AM revealed that the care plan conferences were referred to as Team Conferences for this facility, and that they tried to have them annually. For these conferences, they made an agenda and asked the family what they wanted on the agenda. The SC confirmed that the facility was not conducting quarterly care plan conferences.

175 NAC 12-006.09B Based on observations, record review, and interviews, the facility failed to evaluated and implement a individulized activity program for 1 (Resident 30) of 3 sampled residents. The facility census was 99. Findings are: A. An observation on 1/30/23 at 11:16 AM revealed Resident 30 seated in a wheelchair (w/c) in their room with the TV on. An observation on 1/30/23 at 1:30 PM revealed the resident seated in a w/c in their room with the TV on. An observation on 2/1/23 at 11:59 AM revealed the resident seated in a w/c in their room with the TV on. A review of the Electronic Health Record (EHR) for Resident 30 revealed an admitted [DATE] with a diagnosis of brain injury and quadriplegia (an inability to move all 4 limbs). A review of an undated document Recreation/Leisure stated that a schedule had been made to meet the interests, physical, and psychosocial well-being of this resident, in keeping with (gender's) care plan. A review of the January 2023 Calendar for (Resident 30) provided by the facility and dated 2/2/23 revealed a total of 5 activities scheduled for Resident 30 for the month of January. A review of Resident 30's Comprehensive Care Plan (CCP- written instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care) revealed a focus last revised 9/20/20 that stated the resident was dependent on staff for meeting emotional, intellectual, physical, and social needs. Interventions for this focus included Ensure that the activities the resident is attending are: Compatible with known interests and preferences and Age appropriate, and when the resident chooses not to participate in organized activities, the resident prefers to watch movies in his room or community space, chat with staff, or go outside if the weather permits. Both of those interventions were last revised 9/20/20. A review of Resident 30's CCP revealed a focus for a psychosocial well-being problem with an intervention that stated the resident depends on others to make own decisions. (Gender) can smile for 'yes' and blank face/no smile for 'no.' Last revision date for the focus and intervention was 9/27/20. An interview with the Director of the Summit (DoS) conducted on 02/02/23 at 8:24 AM revealed that the resident was non-verbal and unable to communicate activity desires. The DoS further confirmed that the facility did not have a form they filled out to assess the resident's activities interests and capabilities. NE004 175 NAC 12-006.09B Based on observations, record review, and interviews, the facility failed to evaluated and implement a individulized activity program for 1 (Resident 30) of 3 sampled residents. The facility census was 99. Findings are: A. An observation on 1/30/23 at 11:16 AM revealed Resident 30 seated in a wheelchair (w/c) in their room with the TV on. An observation on 1/30/23 at 1:30 PM revealed the resident seated in a w/c in their room with the TV on. An observation on 2/1/23 at 11:59 AM revealed the resident seated in a w/c in their room with the TV on. A review of the Electronic Health Record (EHR) for Resident 30 revealed an admitted [DATE] with a diagnosis of brain injury and quadriplegia (an inability to move all 4 limbs). A review of an undated document Recreation/Leisure stated that a schedule had been made to meet the interests, physical, and psychosocial well-being of this resident, in keeping with (gender's) care plan. A review of the January 2023 Calendar for (Resident 30) provided by the facility and dated 2/2/23 revealed a total of 5 activities scheduled for Resident 30 for the month of January. A review of Resident 30's Comprehensive Care Plan (CCP- written instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care) revealed a focus last revised 9/20/20 that stated the resident was dependent on staff for meeting emotional, intellectual, physical, and social needs. Interventions for this focus included Ensure that the activities the resident is attending are: Compatible with known interests and preferences and Age appropriate, and when the resident chooses not to participate in organized activities, the resident prefers to watch movies in his room or community space, chat with staff, or go outside if the weather permits. Both of those interventions were last revised 9/20/20. A review of Resident 30's CCP revealed a focus for a psychosocial well-being problem with an intervention that stated the resident depends on others to make own decisions. (Gender) can smile for 'yes' and blank face/no smile for 'no.' Last revision date for the focus and intervention was 9/27/20. An interview with the Director of the Summit (DoS) conducted on 02/02/23 at 8:24 AM revealed that the resident was non-verbal and unable to communicate activity desires. The DoS further confirmed that the facility did not have a form they filled out to assess the resident's activities interests and capabilities. 175 NAC 12-006.09B Based on observations, record review, and interviews, the facility failed to evaluated and implement a individulized activity program for 1 (Resident 30) of 3 sampled residents. The facility census was 99. Findings are: A. An observation on 1/30/23 at 11:16 AM revealed Resident 30 seated in a wheelchair (w/c) in their room with the TV on. An observation on 1/30/23 at 1:30 PM revealed the resident seated in a w/c in their room with the TV on. An observation on 2/1/23 at 11:59 AM revealed the resident seated in a w/c in their room with the TV on. A review of the Electronic Health Record (EHR) for Resident 30 revealed an admitted [DATE] with a diagnosis of brain injury and quadriplegia (an inability to move all 4 limbs). A review of an undated document Recreation/Leisure stated that a schedule had been made to meet the interests, physical, and psychosocial well-being of this resident, in keeping with (gender's) care plan. A review of the January 2023 Calendar for (Resident 30) provided by the facility and dated 2/2/23 revealed a total of 5 activities scheduled for Resident 30 for the month of January. A review of Resident 30's Comprehensive Care Plan (CCP- written instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care) revealed a focus last revised 9/20/20 that stated the resident was dependent on staff for meeting emotional, intellectual, physical, and social needs. Interventions for this focus included Ensure that the activities the resident is attending are: Compatible with known interests and preferences and Age appropriate, and when the resident chooses not to participate in organized activities, the resident prefers to watch movies in his room or community space, chat with staff, or go outside if the weather permits. Both of those interventions were last revised 9/20/20. A review of Resident 30's CCP revealed a focus for a psychosocial well-being problem with an intervention that stated the resident depends on others to make own decisions. (Gender) can smile for 'yes' and blank face/no smile for 'no.' Last revision date for the focus and intervention was 9/27/20. An interview with the Director of the Summit (DoS) conducted on 02/02/23 at 8:24 AM revealed that the resident was non-verbal and unable to communicate activity desires. The DoS further confirmed that the facility did not have a form they filled out to assess the resident's activities interests and capabilities.

Based on observations, interviews, and document review, the facility failed to have the survey results binder in an accessible location for residents to view without asking and failed to include the three most recent surveys in the survey results binder . This deficient practice had the potential to affect all residents. The facility census was 76. Findings are: A resident group meeting was held on 09/28/2021 at 2:00 PM. The seven residents in attendance were cognitively intact and could communicate effectively. All seven residents reported not knowing about the survey results binder or where it was located. The residents reported not knowing they could request the results or that they had the right to read them without having to ask. An observation of the facility was conducted on 9/28/21 at 3:15 PM. The survey results binder was not found in an accessible area and no signs or documentation indicated where it should be located for residents to view without asking . The coordinator of executive operations (CEO) provided the survey results binder from the rehabilitation campus on 09/29/2021 at 11:07 AM. A review of the survey results binder revealed the facility survey from November 2019. No additional surveys were in the results binder. The nursing home administrator (NHA) was interviewed on 09/29/2021 at 11:07 AM. The NHA stated she did not know where the survey results binders were typically kept, at the reception desks or nurses' stations. The NHA stated since most of the resident's required assistance, the books were kept at the desks, and the residents could ask for the results. The NHA acknowledged the binder should be accessible to residents. The CEO was interviewed on 09/29/2021 at 2:45 PM. The CEO stated the survey results binders were kept behind the reception desks. The CEO stated no residents had asked for the results binder to read. The CEO stated the CEO only kept the most recent survey results in the binder, and the older survey results were kept in the NHA's office. The CEO stated the CEO did not know how many surveys were supposed to be in the survey results binder, or that it was supposed to be placed in an area easily accessible to residents. A policy was requested from the facility. The facility had no policy specific to the survey results binder being in an accessible area or for how many surveys should be included in the binder.

Licensure Reference Number 175 NAC 12-006.11E Based on interviews, document reviews, and review of policy and procedures, the facility failed to store and serve food under appropriate temperatures in accordance with professional standards for food service safety for 5 (Houses 1, 2, 3, 4, and 5) of 8 kitchens. Specifically, the facility failed to maintain appropriate temperatures in the kitchen refrigerators and freezers in Houses 1, 2, and 3 and failed to maintain proper food temperatures for food service in Houses 2, 4, and 5. This deficient practice could put the 46 residents who received meals from the kitchens at risk for nausea, vomiting, and foodborne illness. Findings are: A review of the facility's Food Safety and Service guidance document, not dated, indicated, 2. Preparing Food, B. Food preparation temperatures: Foods must be cooked to and maintained at the proper temperature in order to prevent foodborne illnesses. The temperature danger zone in which bacteria can grow and spoil food is 40°-140° Fahrenheit. Food temperatures must be taken and documented at the time of cooking and serving. After cooking, hot foods must be maintained at a temperature of 140° or greater until served. When food is delivered from the East Campus kitchen to the Houses, hot food must be put into an oven set at 180° (or holding temp on oven) to remain at a proper temperature until served. However, if food had fallen below 140° upon delivery, oven should be turned up to 200° to cool to reheat temperature. Prepared cold foods must be kept in a refrigerator until served in order to maintain a temperature of 40° or less. 3. Serving Food, B. Food Temperatures: Remember to temp all food items right before serving that individual's plate. Hot foods should be at least 140° F and cold foods should be 40° F or colder at the time of serving. 4. Proper Food Storage, E. Refrigerator and freezer temps: In order to prevent food spoilage, refrigerators must stay between 33°-40° F and freezers must stay at or below 0° F. Fridge and freezer temps must be documented once each shift. If the temperatures do not meet requirements: a. Make sure that the fridge or freezer is not over-packed with food and that nothing is blocking the air vents at the back of the unit. b. Notify the supervision and re-check after one hour to see if it has returned to an acceptable temperature. c. If the temperature is still out of range after one hours, you must remove and throw away all food items and put in a work order. 1. An observation of the Rehab Campus House kitchens, which included 8 kitchens , on 09/29/2021 at 7:07 AM revealed three refrigerator units in each kitchen. During an interview on 09/29/2021 at 7:20 AM, Campus Leader (CL) B said the food from the East Kitchen arrived for lunch between 10:30 AM to 10:45 AM and was then put in the oven to keep warm. The CL said the temperatures of the food were taken when the food arrived . During an interview on 09/29/2021 at 7:45 AM, Rehab Trainer (RT) A stated that they took food temperatures for the lunch meal. The RT stated that when the food arrived from the main kitchen, which was East Kitchen, they took the temperature. They stated that if the food was not at the proper temperature, the food was then reheated to the proper temperature. RT A stated that if the food was at the proper temperature, it was put in the oven to stay warm. RT A stated that after the food had been in the oven, the food was then checked to ensure it was at the proper temperature after being reheated or held. They stated that any food that had been reheated was thrown away after serving the meal and that other food could be stored for leftovers for 48 hours. RT A stated they received training on this during staff training. RT A stated that not reheating food was a risk for residents as the residents could get sick. During an interview on 09/29/2021 at 8:44 AM, the Director of Nutrition (DN) stated that food was cooked to the proper temperature on the East Campus in the main kitchen, placed in insulated coolers, and then delivered to the houses between 10:45 AM and 11:05 AM. The DN stated the food temperature was taken immediately upon delivery to the house kitchens. The DN stated if the food was not at the appropriate temperature, it needed to be reheated. The DN stated the risk of food not being at the right temperature, such as the temperature danger zone for a high-risk food, required the food needed to be reheated to 165 degrees Fahrenheit (F). If not, it needed to be tossed. The DN stated they did not want food to be served that was not at the appropriate temperature. The House Temperature Log Directions, undated, indicated, 2. Temp food before serving. Hot foods need to be greater than 140 degrees and 40 degrees or less if it is a cold food. This is the temp you need to record on this sheet. A review of food temperature logs was conducted for Houses 2, 4, 5, and 6. Food items were not maintained at the appropriate temperature in all of the kitchens, and corrective action was not taken. The following was documented on the temperature logs for Houses 2, 4, and 5, when food items were below 135 degrees F: House 2, Week 1, 09/19/2021 - Quinoa 130 degrees F Corrective Action Taken - Serve & Toss House 2, Week 2, 09/21/2021 - Oven Fried Chicken 130 degrees F Corrective Action Taken - Serve & Toss House 2, Week 2, 09/21/2021 - French Dip 120 degrees F No corrective action documented. House 2, Week 2, 09/22/2021 - Fish 110 degrees F, Corn 130 degrees F Corrective Action Taken - Serve & Toss House 2, Week 2, 09/23/2021 - Pasta 120 degrees F Corrective Action Taken - Serve & Toss House 4, Week 1, 09/18/2021 - Chicken 100 degrees F, Hashbrowns 120 degrees F Corrective Action Taken - Serve & Toss House 4, Week 2, 09/21/2021 - Potatoes O [NAME] 120 degrees F No corrective action documented. House 5, Week 1, 09/16/2021 - Mashed Potatoes 110 degrees F No corrective action documented. House 5, Week 1, 09/18/2021 - Chicken 122 degrees F No corrective action documented. House 5, Week 2, 09/21/2021 - Carrots 130 degrees F No corrective action documented. House 5, Week 2, 09/23/2021 - Chipotle Burrito 124 degrees F No corrective action documented. During an interview on 09/29/2021 at 4:22 PM, the Nursing Home Administrator (NHA) stated the facility did not have policies related to food preparation temperatures, they had only what they would consider procedures. They said the procedures were educational and were reviewed with the staff annually . 2. During an interview on 09/29/2021 at 9:15 AM the Rehab Trainer Professional (RTP) stated that when the temperature of the refrigerator goes over 40 degrees Fahrenheit (F) or 0 degrees F for the freezer, the staff had to call maintenance. They stated the staff did not use the digital temperatures on the doors; the staff recorded the temperatures from the internal thermometers, which were more accurate. The RTP stated the risk of the refrigerator or freezer temperature being too high would be that the food would not be at the right temperature and the staff could not give the food to the residents because they could get sick. A review of the refrigerator and freezer checks for the month of September 2021, which included AM and PM checks, for Houses 1, 2, and 3 revealed temperatures out of temperature range and missing temperature checks. The temperature check form indicated, Fridge: Under 40 degrees, Freezer: Under 0 degrees. The following temperature checks were missing for House 1's refrigerator and freezer: - On 09/02/2021, the AM shift was missing - On 09/04/2021, the PM shift was missing - On 09/07/2021, both the AM and PM shifts were missing - On 09/09/2021, the AM shift was missing - On 09/10/2021, the PM shift was missing - On 09/13/2021, the PM shift was missing - On 09/14/2021, the PM shift was missing - On 09/16/2021, the PM shift was missing - On 09/20/2021, the PM shift was missing - On 09/21/2021, the AM shift was missing A continued review revealed 144 occurrences where temperature checks were out of temperature ranges for the three refrigerators and three freezers. The House 1 September 2021 temperature log indicated the following abnormal temperatures ranges: Freezer #1: 6 - 22 degrees F. This freezer was never recorded to have a temp below 0. Fridge #1: 41 - 50 degrees F Freezer #2: 2 - 24 degrees F Fridge #2: 42 - 44 degrees F Freezer #3: 2 - 18 degrees F Fridge #3: 42 - 44 degrees F A review of the House 2 refrigerator and freezer checks for the month of September 2021 revealed 131 occurrences where temperature checks were out of temperature ranges for the three refrigerators and three freezers. The appropriate temperature range for the refrigerator was between 33 degrees and 40 degrees and these occurrences were outside of this. The appropriate temperature range for the freezer was below 0 degrees, and these temperatures were above that. The House 2 September 2021 temperature log indicated the following abnormal temperatures ranges: Freezer #1: 1 - 20 degrees F Fridge #1: 41 - 50 degrees F Freezer #2: 1 - 10 degrees F Fridge #2: 42 - 50 degrees F Fridge #3: 41 - 55 degrees F Freezer #3: 1 - 10 degrees F A review of the House 3 refrigerator and freezer checks for the month of September 2021 revealed 40 occurrences where temperature checks were out of temperature ranges for the three refrigerators and three freezers. The appropriate temperature range for the refrigerator was between 33 degrees and 40 degrees and these occurrences were outside of this. The appropriate temperature range for the freezer was below 0 degrees, and these temperatures were above that. The House 3 September 2021 temperature log indicated the following abnormal temperatures ranges: Fridge #1: 44 - 49 degrees F Freezer #1: 2 - 12 degrees F Fridge #2: 41 - 42 degrees F Freezer #2: 2 degrees F Freezer #3: 2 - 10 degrees F Fridge #3: 42 - 55 degrees F During an interview on 09/29/2021 at 4:22 PM, the Nursing Home Administrator (NHA) stated the facility did not have policies related to refrigeration/freezer temperatures; they had only what they would consider procedures. They said the procedures were educational and were reviewed with the staff annually . A review of the facility's Food Safety and Service guidance document, not dated, indicated, 2. Preparing Food, B. Food preparation temperatures: Foods must be cooked to and maintained at the proper temperature in order to prevent foodborne illnesses. The temperature danger zone in which bacteria can grow and spoil food is 40°-140° Fahrenheit. Food temperatures must be taken and documented at the time of cooking and serving. After cooking, hot foods must be maintained at a temperature of 140° or greater until served. When food is delivered from the East Campus kitchen to the Houses, hot food must be put into an oven set at 180° (or holding temp on oven) to remain at a proper temperature until served. However, if food had fallen below 140° upon delivery, oven should be turned up to 200° to cool to reheat temperature. Prepared cold foods must be kept in a refrigerator until served in order to maintain a temperature of 40° or less. 3. Serving Food, B. Food Temperatures: Remember to temp all food items right before serving that individual's plate. Hot foods should be at least 140° F and cold foods should be 40° F or colder at the time of serving. 4. Proper Food Storage, E. Refrigerator and freezer temps: In order to prevent food spoilage, refrigerators must stay between 33°-40° F and freezers must stay at or below 0° F. Fridge and freezer temps must be documented once each shift. If the temperatures do not meet requirements: a. Make sure that the fridge or freezer is not over-packed with food and that nothing is blocking the air vents at the back of the unit. b. Notify the supervision and re-check after one hour to see if it has returned to an acceptable temperature. c. If the temperature is still out of range after one hours, you must remove and throw away all food items and put in a work order.

Licensure Reference Number 175 NAC 12-006.05 Based on observation, interviews, record reviews, and review of policy and procedures, the facility failed to ensure a resident was able to maintain self-determination through the support of choices for one (Resident 13) of two residents reviewed for choices. Specifically, Resident 13 was told the resident could not have a drink in the resident's room. This had the potential to affect all residents. The census was 102. Findings are: A review of the facility's admission record, dated 09/29/2021, revealed the facility admitted Resident 13 on 06/27/1996. Resident 13's diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of Resident 13's quarterly Minimum Data Set (MDS), dated [DATE], indicated a Brief Interview for Mental Status (BIMS) score of 15, which indicated the resident was cognitively intact. A review of Resident 13's care plan on 09/28/2021 revealed that there was no mention of supervision being needed during drinking fluids. A review of Resident 13's current physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of Resident 13's therapy report provided by the facility, dated 03/22/2019, revealed the following, Based on clinical assessments, it is recommended that [Resident 13's name] utilize the following strategies: Alternate solid and liquid intake every 2-3 bites, swallow prior to attempting to speak, reposition in chair as needed to maintain neutral head positioning. An observation of Resident 13's room on 09/27/2021 at 11:30 AM, revealed there were no sources of hydration available in the room. Resident 13 did not have a drinking glass or a bottle to hold fluids. During an interview on 09/27/2021 at 11:33 AM, Resident 13 had a concern that no drinks were allowed in the bedroom. The resident stated they wanted to be able to have a drink in their room. A review of Resident 13's Kardex report, undated, printed 09/28/2021, revealed under section L, titled, Drinking, noted that all fluids were to be honey thickened. In addition, staff were to set up drink and supply in a water bottle with a long straw along with the laptop. Continued review revealed there was no mention of Resident 13 needing supervision during drinking. During an interview on 09/28/2021 at 3:00 PM, Certified Nursing Assistant (CNA) A stated Resident 13 could not have fluids in the room; fluids were provided at meals in the dining room. CNA A stated if Resident 13 asked for a drink, staff would give a thickened liquid and stay in the room while the resident drank. CNA A stated that Resident 13 had never asked for a drink between meals. CNA A stated that staff refer to the Kardex for Resident 13 to know the care needed for the resident. In a follow-up interview with Resident 13 on 09/28/2021 at 3:12 PM, Resident 13 stated that [the resident] did not know the reason drinks were not allowed in the room. During an interview on 09/28/2021 at 3:19 PM, CNA B stated that if Resident 13 asked for a drink, CNA B would give a thickened drink and move Resident 13 to the nurse's station so Resident 13 could be observed. CNA B stated she thought it was on the Kardex they are to do that for Resident 13. CNA B stated Resident 13 would not be allowed to have a drink in their room . During an interview on 09/28/2021 at 3:25 PM, License Practical Nurse (LPN) A stated the LPN looked at the Medication Administration Record [MEDICAL RECORD OR PHYSICIAN ORDER] . LPN A stated Resident 13 took medications with pudding. LPN A stated they believed CNAs handled fluids and meals. During an interview on 09/28/2021 at 2:09 PM, the Director of Nurses (DON) stated that Resident 13 was on a thickened liquid diet. The DON stated the speech therapist (ST) recommended that Resident 13 should not have drinks in the room unless a staff person was present. During an interview on 09/29/2021 at 1:41 PM, the Speech Therapist (ST) stated they had not specified that Resident 13 could not have drinks in the resident's room. The ST stated that they did not want Resident 13 taking drinks while eating, as that could cause the resident to choke on the food. The ST stated there was not a concern of Resident 13 having a drink in the room if it was set up for the resident and contained thickened liquids. During an interview on 09/30/2021 at 10:56 AM, the Nursing Home Administrator (NHA) stated there might be some miscommunication regarding Resident 13. The NHA stated that Resident 13 was on thickened liquids and had access to water when they wanted, but staff had to thicken the liquids and staff needed to remain with Resident 13 for safety. The NHA stated that the ST was correct that there was no reason Resident 13 could not have a drink in their room but required a lot cueing for a neutral head positioning. When asked if they were aware of the ST saying there was no liquid restriction needed, the NHA stated that, with accommodations, Resident 13 could have a drink if there was not a restriction. The NHA stated they thought staff went off the information on the Kardex, to determine resident needs. A review of facility policy, titled, Resident Rights and Responsibilities, revised 06/2021, revealed, Individuals residing at [facility name] have the same rights as other citizens. These rights include life, liberty and the pursuit of happiness in an environment free from neglect and abuse, safeguarding their inalienable rights of human dignity and freedom.

Based on interviews and document review, the facility failed to provide and inform the residents of their right to privacy during Resident Council meetings for four (Residents 33, 69, 8, and 68) of seven residents that attended Resident Council. Findings are: A resident group meeting was held on 09/28/2021 at 2:00 PM. The seven residents in attendance were cognitively intact and could communicate effectively. Four (Residents 33, 69, 8 and 68) of the seven residents in attendance reported the Resident Council was neither offered nor were residents able to meet privately without staff present. They stated the staff were always present. Resident 33 stated they could not express themselves with staff present and felt awkward asking the staff to leave. The Resident Council minutes were received from the life path service coordinator (LPSC) on 09/29/2021 at 8:30 AM. A review of the minutes from 08/09/2021 revealed the Resident Council meeting would be rescheduled due to scheduling conflicts. No concerns were reported to the LPSC while informing residents of the meeting cancelation. A review of the minutes from 07/27/2021 revealed five residents and one staff member present. The minutes did not contain information on if privacy was offered to the residents before the meeting. A review of the minutes from 09/14/2021 revealed seven residents and two staff members in attendance. The minutes did not contain information on if privacy was offered to the residents before the meeting. The LPSC was interviewed on 09/29/2021 at 10:20 AM. The LPSC stated Resident Council meetings were held monthly. The LPSC stated staff were present at the meetings to present the agenda, maintain the flow of the meetings, and to address any resident complaints that came up during the meeting. The LPSC stated that the Resident Council had a right to meet privately. The LPSC stated The LPSC did not offer the residents privacy at the meetings due to the resident population and the cognitive functioning of the residents who participated in the council meetings. The LPSC stated that they were not aware any of the residents were uncomfortable with staff present at the Resident Council meetings. The nursing home administrator (NHA) was interview on 09/29/2021 at 11:07 AM. The NHA stated the residents had the right to meet privately if they wanted to do so. The NHA stated the residents could ask the staff to leave the meeting if they wished. The NHA stated that they were not aware any of the residents were uncomfortable with staff present at the Resident Council meetings. A policy was requested from the facility. The facility had no specific policy related to resident council meeting regulations.

Licensure Reference Number 12-006.09D7 Based on record review and interview, the facility staff failed to re-evaluate smoking risk and provide supervision to prevent burns for Resident 81. The facility census was 120. Findings are: Record review of Resident 81's closed record admission Face Sheet dated 9/30/15 revealed that Resident 81 was admitted on [DATE] with a [DIAGNOSES REDACTED]. The Face Sheet indicated that Resident 81 resided in House 6 on the Core campus of the facility. Record review of Resident 81's admission Minimum Data Set (MDS: a federally mandated comprehensive assessment tool used for care planning) dated 11/2/15 identified that Resident 81 was independent with cognitive decision making, required extensive assist with Activity of Daily Living (ADL) skills, used tobacco and had no burns. Record review of the Resident 81's Admission Nursing assessment dated [DATE] identified that Resident 81 was a smoker of 1/2 pack of tobacco per day. Record review of Resident 81's admission Comprehensive Care Plan (CCP) dated 10/6/15, under the Physical Therapy section, revealed that Resident 81 had impaired motor function in hands which made it difficult to grasp objects and complete fine motor tasks. The CCP contained no specific information or interventions related to smoking risk or history. Record review of an Occupational Therapy (OT) Activity Monthly Summary dated November 2015 identified that a smoking assessment had been completed on 11/4/15 for Resident 81 with a recommendation of constant supervision and assist. Record review of a Wound Assessment Form for Resident 81 dated 11/24/15 identified a burn on the residents' right index finger. Record review of Resident 81's Nursing Progress Note dated 11/24/15 revealed two intact blisters noted on Resident 81's right index finger. Record review of Resident 81's CCP updated on 11/27/15 (3 days after the burn was identified to the finger) revealed no specific information or interventions related to smoking risk and revealed that Resident 81 continued to have impaired motor function in hands which made it difficult to grasp objects and complete fine motor tasks. Record review of a Wound Assessment Form dated 1/14/16 for Resident 81 identified a burn to the left hand first finger and the left hand middle second finger. Record review of Resident 81's OT Activity Monthly Summary dated January 2016 identified that a smoking assessment had been completed on 1/21/16 with a recommendation of an adapted lighter and cigarette extender. Record review of Resident 81's CCP dated 2/9/16 (after a second burn had been identified) revealed no specific information or interventions related to smoking risk and revealed that Resident 81 continued to have impaired motor function in hands which made it difficult to grasp objects and complete fine motor tasks Interview with House Supervisor (HS) B for House 6 on 06/08/2016 at 3:22:14 PM revealed that Resident 81 had poor finger dexterity and had to use adaptive equipment for some things. HS B stated that Resident 81 smoked independently but staff had to help with lighting the cigarette because Resident 81 couldn't do the thumb flick on the lighter. HS B stated that Resident 81 would hold the cigarette in between fingers and smoke the cigarette until it was a little more than half way done and would then put the butt in the dispenser outside the house. HS B confirmed that once staff had lit the cigarette for Resident 81 they would not stay to supervise the smoking. HS B stated that HS B was not sure if Resident 81 had any burns and that the resident had been seen by OT and a smoking assessment had been done by the OT. HS B stated that the OT said Resident 81 was independent and safe with smoking minus the light. The resident needed help lighting a cigarette and then could smoke independently. HS B stated that there was no documentation related to the provision of supervision during smoking. Interview on 06/08/2016 at 3:41:21 PM with HS B confirmed that Resident 81 did have a cigarette extender and did use it and got it after a burn occurred in January 2016. HS B stated that there was no documentation related to supervision during smoking for Resident 81. Interview on 6/9/16 at 7:00 AM with the Director of Nursing (DON) confirmed the OT smoking assessment on 11/4/15 recommended constant supervision and assist with smoking for Resident 81. The DON confirmed that on 11/24/16 and 1/14/16 Resident 81 got burns on the fingers and stated the belief that the burns were cigarette burns. The DON confirmed that Resident 81 was reevaluated for smoking risk on the 1/21/16 by OT and confirmed a recommendation of an adapted lighter and cigarette extender. The DON confirmed that the facility had not reevaluated Resident 81's smoking risk after the burn had occurred on 11/24/16. The DON stated that a cigarette burn would be considered to be a significant injury. The DON stated that that Resident 81 did not smoke initially on admission and then started and tried to hide it from staff. The DON confirmed that Resident 81 smoked independently at times and would smoke without staff being aware. Record review of a facility investigation into a significant injury of a burn for Resident 81 in January 2016 revealed a statement that the OT did an assessment when Resident 81 chose to start smoking. At that time the OT determined that the resident could smoke independently after a staff member lit a cigarette. The report indicated that OT will reassess the smoking protocol. Interview on 6/9/16 at 06/09/2016 8:14:10 AM with the facility Administrator confirmed that the investigation stated that the resident was assessed to be independent with smoking and could smoke independently after staff lit the cigarette. Interview on 06/09/2016 at 8:45:42 AM with OT C that worked with Resident 81 revealed that Resident 81 was admitted as a non-smoker, and started smoking later in the stay at the facility. When it was found out that Resident 81 was smoking, OT assessed the resident on 11/4/16 and recommended constant 1 to 1 supervision and assist when smoking. OT C confirmed the documentation of the OT smoking assessment dated [DATE]th 2015 for Resident 81. OT C stated that after Resident 81 received a burn on the fingers in November, the staff had talked about the interventions but felt that there were no new changes that needed to be made and no re-evaluation was completed. OT C confirmed that Resident 81 was supposed to have staff supervision with smoking. OT C stated that after the second incident of burns on Resident 81's fingers occurred, Resident 81 was reevaluated for smoking risk and recommendations were made for a cigarette extender and adapted lighter. OT C stated that at that time the resident was smoking independently. Resident 81 was in a wheelchair and staff would put the cigarettes and lighter on the tray on the wheelchair at the beginning of the day. Resident 81 had full access to the cigarettes. Resident 81 didn't want to inconvenience staff and would go out and smoke without staff. OT C stated that between November 2015 and January 2016 Resident 81 continued to need supervision and assist with smoking. OT C was unable to provide documentation of supervision with smoking for Resident 81.