Pilot Butte Rehabilitation Center
Bend, Oregon · CCN 385138
14 surveys since 2011. The first finding at harm level was recorded in 2016.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 91
- Surveys
- 14
- Harm or worse
- 5
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 74
- Ownership
- For profit - Corporation
- Chain
- REGENCY PACIFIC MANAGEMENT
- County
- Deschutes
- Medicare-certified since
- 1978
CMS ratings
- Overall
- 1
- Health inspection
- 1
- Staffing
- 4
- Quality measures
- 3
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat more weighted findings than its peer group.
Weighted by harm level, against 45 for-profit facilities of 66–99 beds in Oregon.
Last survey on record
Jun 24, 2026
138 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 4.89 | 4.88 |
| Registered-nurse hours per resident day | 0.94 | — |
| Annual nurse turnover | 50.8% | 44.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Fines
- $8,827 across 1 penalty
- Abuse icon
- Flagged by CMS on Care Compare
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J12.0% | K— | L— |
| Actual harm | G12.0% | H— | I— |
| No harm, potential for more than minimal | D3366.0% | E1122.0% | F48.0% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6894×
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F6003×
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F6093×
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F6843×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F8123×
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
In the surveyor’s words
From the most serious findings on record at Pilot Butte Rehabilitation Center, in the surveyor’s own words.
- Immediate jeopardy, isolatedF689Sep 9, 2024
Based on interview and record review it was determined the facility failed to ensure a resident was safe from elopement for 1 of 1 sampled resident (#1) reviewed for elopement. This failure was determined to be an immediate jeopardy situation due to the facility failed to follow the Resident 1's care plan and provide adequate supervision, which resulted in Resident 1's elopement from the facility. Findings include: Resident 1 admitted to the facility on ,d+[DATE] for a 5-day respite stay with diagnoses including Alzheimer's Disease, dementia, anxiety disorder and restlessness. On 9/5/24 at 11:53 AM, Witness 1 (Family) stated on 8/15/24 she was notified Resident 1 was found in the middle of a roundabout, confused and carrying a teddy bear by a local law enforcement officer. […]
- Actual harm, isolatedF686Feb 25, 2023
Based on observation, interview and record review it was determined the facility failed to follow physician orders and provide care and services to promote the healing of pressure ulcers for 1 of 2 sampled residents (#1) reviewed for pressure ulcers. Resident 1 developing a facility acquired unstageable pressure ulcer. Findings include: Resident 1 was admitted to the facility in 2017 with diagnoses including paraplegia (paralysis of the lower body) and a Stage IV (a deep wound that reaches bone, ligaments or muscles) pressure ulcer of the sacral region (region between the bottom on the spine and the tailbone). a. A 9/7/21 physician order indicated to float Resident 1's heels and apply soft boots to both lower extremities at all times. […]
- No harm, potential for more than minimal, widespreadF658Feb 25, 2023
Based on observation, interview and record review it was determined the facility failed to ensure professional standards were followed related to proper infection control techniques for 2 of 2 sampled residents (#s 1 and 19) reviewed for wound care and diabetic testing. This placed residents at risk for cross contamination. Findings include: Oregon Administrative Rule [PHONE NUMBER] Scope of Practice Standards for Registered Nurses: * Be knowledgeable of the professional nursing practice and performance standards and adhere to those standards: * Be accountable for individual RN actions, maintain competency in one's RN practice role and ensure unsafe nursing practices are addressed immediately. 1. […]
- No harm, potential for more than minimal, widespreadF812Feb 25, 2023
Based on observation, interview and record review the facility failed to utilize hygienic practices when handling food, ensure temperature logs were completed for the dishwasher and ensure a cleaning schedule was followed for 1 of 1 kitchen. This placed residents at risk for foodborne illness. Findings include: 1. On 2/20/23 at 8:19 AM Staff 28 (Cook) was in the kitchen at the steam table without a hairnet in place. Staff 28 stated she just got back from break and did not replace her hairnet. On 2/22/23 at 11:10 AM Staff 28 was observed preparing for lunch in the kitchen without a hairnet in place. On 2/22/23 at 11:39 AM Staff 26 (Dietary Manager) entered the kitchen, put on gloves and began to dish out cake. Staff 26 was asked if he washed his hands and he stated he did not. […]
- No harm, potential for more than minimal, widespreadF880Feb 25, 2023
1. Based on observation, interview and record review it was determined the facility failed to follow proper infection control practices for 2 of 2 sampled residents (#s 1 and 19) reviewed for wound care and diabetic testing. This placed residents at risk for cross contamination. Findings include: a. Resident 1 was admitted to the facility in 2022 with diagnoses including paraplegia (paralysis of the lower body). On 2/23/23 at 3:04 PM Staff 12 (RN) was observed to perform a dressing change on Resident 1. […]
Read 24 findings in full →The most serious and the most recent: 24 of 91 on record.
Every survey on record
FindingsAt actual harm or above
- Jun 24, 2026Complaint5 findings
- Sep 19, 2025Standard and complaint8 findings
- Sep 9, 2024Complaint1 finding · 1 harm
- May 31, 2024Standard and complaint20 findings
- Apr 17, 2024Complaint3 findings
- Feb 25, 2023Standard and complaint13 findings · 1 harm
- Sep 14, 2018Standard4 findings
- Jun 16, 2017Standard7 findings
Show the 6 earlier surveys
- Feb 13, 2017Complaint2 findings
- Jul 1, 2016Standard12 findings · 3 harm
- Nov 10, 2015Complaint1 finding
- May 28, 2015Standard8 findings
- Nov 8, 2012—3 findings
- Jul 29, 2011—4 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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