Every finding on record at Parkview Care and Rehabilitation Center, Inc

Based on observations, record review, and interviews during the Recertification Survey initiated on 3/27/2025 and completed on 4/3/2025, the facility did not ensure the comprehensive person-centered care plan for each resident was developed and implemented to meet the resident's medical, nursing, mental and psychosocial needs. This was identified for one (Resident #96) of five residents reviewed for Accidents. Specifically, the resident's care plan required the use of floor mats. On 3/27/2025, 3/28/2025, and 4/1/2025, Resident #96 was observed in bed with only one floor mat on the left side of the resident's bed. The finding is: The facility Floor Mat policy and procedure last updated in October 2024 documented that floor mats may be selected for use as deemed appropriate by the interdisciplinary team, and floor mats should only be on the floor when the resident is resting in bed. Resident #96 was admitted with diagnoses that included Altered Mental Status, Glaucoma, and Diabetes Mellitus. A Minimum Data Set assessment dated [DATE] documented the resident had long-term and short-term memory problems and was severely impaired in daily decision-making. The resident had no behavioral problems and required maximum assistance for transfers. The resident had no falls since admission. A Comprehensive Care Plan for Falls dated 1/13/2025 documented the resident was at risk for falls, injury, and fracture related to impaired balance, limited endurance, debility, weakness, and visual and hearing impairment. Interventions included placing the bed in the lowest position and placing floor mats next to the bed. During an initial tour on 3/27/2025 at 11:10 AM, Resident #96 was observed in bed and appeared to be asleep. One floor mat was observed on the left side of the resident's bed. During an observation on 3/28/2025 at 9:28 AM, the resident was asleep in bed, and one-floor mat was observed on the left side of the bed. During a third observation on 4/1/2025 at 11:30 AM, the resident was awake in bed. One floor mat was observed on the left side of the resident's bed. During an interview on 4/1/2025 at 11:56 AM, Certified Nursing Assistant #1 stated they cared for Resident #96 since the resident was admitted to the unit. Certified Nursing Assistant #1 stated they occasionally observed the resident leaning over the left side of the bed. Certified Nursing Assistant #1 stated they always used only a floor mat on the left side of the bed. A review of the Certified Nursing Assistant Accountability Record was conducted on 4/1/2025 with Certified Nursing Assistant #1. The Certified Nursing Assistant Accountability Record documented floor mats at bedside. Certified Nursing Assistant #1 stated they had always seen a floor mat on the left side of the resident's bed and did not realize the resident should also have a floor mat on the right side of the bed. During an interview on 4/1/2025 at 1:30 PM, Licensed Practical Nurse #3 stated the resident should have floor mats on both sides of their bed. Licensed Practical Nurse #3 stated they could not explain why the resident did not have a floor mat placed on the right side of the bed. During an interview with the Director of Nursing Services on 4/1/2025 at 3:18 PM, the Director of Nursing Services stated the care plan documented the resident should have floor mats at the bedside, which meant the resident should have the floor mats on both sides of the bed. The Director of Nursing Services further stated Certified Nursing Assistant #1 should have clarified the number of floor mats that should be placed at the resident's bedside. 10 NYCRR 415.11(c)(1)

Based on observations, record review, and interviews during the Recertification Survey initiated on 3/27/2025 and completed on 4/3/2025 the facility did not ensure that each resident received proper treatment and assistive devices to maintain hearing abilities. This was identified for one (Resident #96) of one resident reviewed for vision and hearing. Specifically, Resident #96 had a Physician's order for an Audiology consult dated 1/17/2025 and again on 3/18/2025 to evaluate the resident's hearing ability and for the functionality of the resident's hearing aids, which were brought in by the resident's family member, before the resident can start using the hearing aids. As of 4/3/2025, there was no documented evidence that an Audiology consult was completed for Resident #96. The finding is: The facility's Consultation and Diagnostic Services policy and procedure dated 10/2024 documented to ensure all residents receive medical care in a timely manner. Once an order for consultation has been written by the attending Physician, the unit Registered Nurse or Licensed Practical Nurse will fill out the consult form heading and indicate the appropriate time frame within which the consult has to be done. Resident #96 was admitted with diagnoses that included Altered Mental Status and Hypertension. A Minimum Data Set assessment dated [DATE] documented the resident had long-term and short-term memory problems and was severely impaired in daily decision-making. The Minimum Data Set documented that the resident's hearing ability was highly impaired. A Comprehensive Care Plan for Hearing Deficit dated 1/13/2025 documented interventions including decreasing background noise when speaking to the resident, and encouraging staff to speak slowly, clearly, and loudly while facing the resident. The care plan was updated on 1/28/2025 and documented that the resident's family member brought in bilateral nonfunctional hearing aids, awaiting for the Audiologist to evaluate the hearing aid devices which were currently at the nurse's station. A Physician's order dated 1/17/2025 and renewed on 3/18/2025 documented to obtain an Audiology consult. A Consultation Report form dated 1/17/2025 documented a request for an Audiology consult. The consult form further documented the first available appointment was on 5/2/2025. During an initial tour conducted on 3/27/2025 at 11:10 AM, Resident #96 was observed trying to get out of bed by themselves. The Surveyor attempted to talk to the resident; however, the resident did not respond. During the lunch meal observation on 4/1/2025 at 12:00 PM, Certified Nursing Assistant #1 was observed assisting Resident #96 with setting up the meal tray. Certified Nursing Assistant #1 spoke loudly to the resident and gently touched the resident's hand to initiate a response from the resident. During an interview on 4/1/2025 at 12:10 PM, Certified Nursing Assistant #1 stated they were assigned to care for the resident since admission, and the resident did not wear hearing aids. Certified Nursing Assistant #1 stated they were not aware that the resident had hearing aids. Certified Nursing Assistant #1 stated the resident had difficulty hearing and they had to speak loudly for the resident to hear them. Certified Nursing Assistant #1 stated they had to provide physical cues by gently touching the resident's hand to get their attention. During an interview on 4/1/2025 at 12:14 PM, Licensed Practical Nurse #3 stated the hearing aids were given to them by the resident's family in 1/2025 and requested for the resident to be seen by the Audiologist to evaluate the hearing aids for functionality. Licensed Practical Nurse #3 stated they kept the hearing aids at the nursing station because they were waiting for the Audiologist. Licensed Practical Nurse #3 stated they obtained an order for the resident to be seen by the Audiologist, filled out a consult sheet, and brought the consult sheet to the Nursing Office. Licensed Practical Nurse #3 stated they did not know the schedule of the Audiologist and that the Assistant Director of Nursing Services was responsible for obtaining an appointment for the Audiology consult. During an interview on 4/1/2025 at 1:22 PM, Social Worker #2 was interviewed and stated the Assistant Director of Nursing Services, who was in charge of scheduling appointments for the Audiology consult, was not available, and in early March 2025 Social Worker #2 took over the responsibility for scheduling the Audiology appointment Social Worker #2 stated that originally the appointment was scheduled for May 2, 2025; however, they called the Audiology office to ask for an earlier appointment and the appointment was then changed to 4/14/2025. Social Worker #2 stated the Audiologist only visited the facility if there were five or more residents who needed the Audiology consult. During an interview on 4/1/2025 at 2:21 PM, the Assistant Director of Nursing Services stated they contacted the Audiologist's office in January 2025 and the earliest appointment available was in May 2025. The Assistant Director of Nursing Services stated that they asked Social Worker #2 to follow up and Social Worker #2 succeeded in getting the appointments switched to April 14, 2025. The Assistant Director of Nursing Services stated that it was not acceptable for the resident to wait for months to be seen by the Audiologist; however, the Audiologist will not come to the facility unless there are more than five residents scheduled to be seen and that the Director of Nursing Services was aware. During an interview on 4/1/2025 at 2:59 PM, the Director of Nursing Services stated there was no standard time frame for the Audiology consult to be completed and that they can not dictate when the Audiologist should complete the consultations for the residents. The Director of Nursing Services stated that depending on the urgency of the consult, they would speak with the resident's family members to determine if the resident had an Audiologist in the community so that the resident could be seen sooner. The Director of Nursing Services stated the facility would have facilitated transportation so that the resident could be seen sooner. The Director of Nursing Services stated they were not aware that an Audiology consult was ordered on 1/17/2025 and that the resident was not yet seen by the Audiologist. The Director of Nursing Services stated that the unit nurse should have called the resident's family to discuss if the resident could be seen by an Audiologist in the community and document the conversation in the resident's medical record. 10 NYCRR 415.12(a)(3)(b)(1-3)

Based on record review and staff interviews during the Recertification Survey initiated on 3/27/2025 and completed on 4/3/2025, the facility did not conduct a comprehensive resident assessment within 14 calendar days after admission and not less than once every 12 months. This was identified for one (Resident #123) of one residents reviewed for the Resident Assessment Task. Specifically, Resident #123's five-day Prospective Payment System (PPS) Minimum Data Set (MDS) assessment was not completed timely and in accordance with the Long Term Care Facility Resident Assessment Instrument 3.0 User's Manual. The finding is: The facility's policy and procedure titled Completion of the RAI (Resident Assessment Instrument) Process, last revised on 2/4/2025, documented that all assessments will be completed within the guidelines outlined in the RAI (Resident Assessment Instrument) Manual. The Minimum Data Set Coordinator or other staff as designated by the coordinator will develop and maintain a schedule of assessment and provide the schedule to team members. The Minimum Data Set (MDS) Coordinator will be responsible for providing information needed for billing to the billing department. The Long Term Care Facility Resident Assessment Instrument 3.0 User's Manual, October 2024, documented on Page 2-12: If a resident is discharged from Part A, leaves the facility, and does not resume Part A within the 3-day interruption window, it is not an interrupted stay and the Part A PPS Discharge and OBRA [Omnibus Budget Reconciliation Act ] Discharge are both required and must be combined if the Medicare Part A stay ends on the day of, or one day before, the resident's discharge date . Resident #123 was admitted to the facility with diagnoses including Hypertension, Chronic Kidney Disease, and Urinary Retention. The Five-Day Prospective Payment System (PPS) Minimum Data Set (MDS) dated [DATE] documented that Resident #123 had a Brief Interview for Mental Status (BIMS) score of 0, indicating the resident had severely impaired cognition. Resident #123 was rarely and never understood. The Minimum Data Set documented that the assessment was a Skilled Nursing Facility Part A Interrupted Stay. A baseline care plan was not completed for Resident #123, as the resident was discharged against medical advice on 11/9/2025. The Five-Day Prospective Payment System Minimum Data Set assessment had an assessment reference date of 11/9/2024 and was completed on 12/11/2024, which was 32 days after the Assessment Reference Date of 11/9/2024 (18 days late). During an interview on 4/1/2025 at 9:54 AM, the Minimum Data Set Coordinator stated the Minimum Data Set Director is responsible for the Minimum Data Set assessments schedules. The Minimum Data Set Coordinator stated they completed the assessment from the list provided by the Minimum Data Set Director and could not recall any issues with Resident #123's Minimum Data Set assessment. During an interview on 4/1/2025 at 7:56 AM, the Director of Nursing Services stated they were the Minimum Data Set Director in November 2024. The Director of Nursing Services stated they had completed the Entry Minimum Data Set assessment on 11/9/2024 for Resident #123 and the resident was discharged against medical advice on the same date of admission (11/9/2024). The Director of Nursing Services stated they initiated the Discharge Minimum Data Set assessment and the Five-Day Prospective Payment System Minimum Data Set assessments on 11/9/2024. The Director of Nursing Services stated that they completed the Entry and Discharge Minimum Data Set assessments on time (11/22/2024). The Director of Nursing Services stated they and the facility's billing department were unsure if a Five-Day Prospective Payment System (PPS) Minimum Data Set (MDS) assessment was required or not. The Director of Nursing Services stated the billing department had later confirmed that the Five-Day Prospective Payment System (PPS) Minimum Data Set (MDS) assessment was required; however, by then the assessment was already late. The Director of Nursing Services stated they had completed the Five-Day Prospective Payment System (PPS) Minimum Data Set (MDS) assessment on 12/11/2024 and transmitted the assessment on the same day. During an interview on 4/2/2025 at 8:37 AM, the Administrator stated all Minimum Data Set (MDS) assessments should have been completed and submitted on time. 10 NYCRR 415.11(a)(3)(i)

Based on observation, record review, and interviews during the Recertification Survey, initiated on 3/27/2025 and completed on 4/3/2025, the facility did not ensure drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles. This was identified for one (Resident #299) of six residents observed during the Medication Administration Task. Specifically, Resident #299 had a change in the Physician's order for Oxycodone (a narcotic pain reliever). The medication dosage for Oxycodone was changed on the blister-pack label with hand-written dosage instructions written by a Licensed Practical Nurse, and the instructions were not accurate. The finding is: A review of the facility's policies titled Medication Storage dated 2/20/2025; Ordering and Obtaining Medications dated 3/1/2025; and Medication Administration and Documentation dated 2/20/2025 revealed that there was no guidance for nursing staff on updating dosage label changes. Resident #299 was admitted with diagnoses including Left Tibial Spine Fracture, Muscle Weakness, and Depression. The Admission Minimum Data Set assessment dated [DATE] documented a Brief Interview for Mental Status score of 14, indicating the resident was cognitively intact. The Minimum Data Set assessment documented that the resident received as-needed pain medication during the five-day lookback period. A physician's order dated 3/12/2025 documented Oxycodone IR (Immediate Release) 5 milligrams tablet, give half tablet (2.5 milligrams) by mouth every 12 hours as needed. This order was discontinued on 3/20/2025. A new physician's order dated 3/26/2025 documented Oxycodone 5 milligram tablet, give one tablet by oral route every 8 hours as needed, for diagnosis of Pain (unspecified). During the medication administration observation for Resident #299 on 3/28/2025 at 8:35 AM, Licensed Practical Nurse #1 prepared the Oxycodone for administration. The Oxycodone blister pack used by Licensed Practical Nurse #1 had a label that documented Oxycodone IR (Immediate Release) 5 milligrams tablet, give half tablet (2.5 milligrams) by mouth every 12 hours as needed. The blister pack label was consistent with the original Oxycodone order dated 3/12/2025. The blister pack label was modified with handwritten instructions that documented give 2 tabs. The blister pack contained one-half tablet in each blister slot. Licensed Practical Nurse #1 stated they did not know who wrote give 2 tabs on the blister pack label. Licensed Practical Nurse #1 stated they administered two 2.5 milligram tablets to fulfill the current order for 5 milligrams of Oxycodone. Licensed Practical Nurse #1 stated the Oxycodone order was changed when the resident returned from the hospital on 3/26/2025, and the facility did not receive the new Oxycodone 5 milligram tablets. During an interview on 3/31/2025 at 11:00 AM, Licensed Practical Nurse #2 stated they modified the Oxycodone blister pack label and wrote the newly ordered Oxycodone dosage on the current blister pack to avoid a medication error because the Oxycodone dosage was changed from 2.5 milligrams to 5 milligrams. Licensed Practical Nurse #2 stated they needed to administer two of the half tablets to provide a total of 5 milligrams of Oxycodone to the resident. Licensed Practical Nurse #2 stated they usually apply a sticker to the blister pack that directs the nurses to review the medication order change in the electronic medication administration record. Licensed Practical Nurse #2 stated they did not have any stickers available, so they wrote on the blister pack instead. During an interview on 3/31/2025 at 12:26 PM, Pharmacist #1 from the facility's pharmacy stated the nurses should affix a sticker that indicates see new order. The pharmacy did not send the new order of the 5 milligrams of Oxycodone tablets to the facility until 3/29/2025 because the Pharmacy needed clarification on the Oxycodone order because the resident also had an order for an as-needed Tramadol (pain medication) and the facility needed to provide pain scales for both orders to the Pharmacy. During an interview on 3/31/2025 at 1:55 PM, the Assistant Director of Nursing/Nurse Educator stated when there is a medication change, the facility utilizes a sticker on the blister pack to indicate the change and the sticker directs the nurses to review the electronic medication administration record for changes in the physician's order. The nurses are not supposed to write on the blister pack. During an interview on 4/1/2025 at 11:20 AM, the Director of Nursing Services stated the nurse is not supposed to write an order change on the blister pack label. The facility utilizes a sticker to indicate medication order changes. Any licensed nurse who receives the medication order change can place the sticker on the blister pack. The Director of Nursing Services stated the facility's policies do not address the use of stickers for medication order changes. The Director of Nursing Services stated that the facility just contracted with the new Pharmacy, and the facility is in the process of updating policies and procedures. The Director of Nursing Services acknowledged the writing on the Oxycodone blister pack, indicating that administering two tablets was inaccurate, and the dose frequency on that blister pack did not match the current order. 10 NYCRR 415.18(d)

Based on observation, record review, and interviews during the Recertification Survey initiated on 3/27/2025 and completed on 4/3/2025, the facility did not ensure that each resident received treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices. This was identified for one (Resident #14) of four residents reviewed for Pressure Ulcers. Specifically, on multiple occasions, the weight setting on Resident #14's air mattress weight setting was not consistent with the resident's current weight as required by the physician's order. Additionally, during the wound care observation, the treatment nurse did not follow the physician's treatment order and left the resident's sacral wound uncovered after the topical cream was applied to the sacral wound. The finding is: The facility's undated/untitled policy related to the quality of care and air mattresses documented to provide an environment of care that promotes the highest quality of care and comfort for residents. This includes the treatment and prevention of pressure injuries with the use of air mattresses. Set the motor to appropriate settings per the manufacturer's recommendation and resident assessment, i.e. weight. Adjust the mattress' internal pressure according to the patient's weight by using the weight button on the control panel of the power unit. The undated Air Mattress manual documented to press the weight button to adjust the patient's weight from 100 pounds to 325 pounds according to the patient's weight. Resident #14 was admitted with diagnoses including Non-Alzheimer's Dementia, Cerebrovascular Accident, and Depression. The 1/1/2025 Quarterly Minimum Data Set assessment documented a Brief Interview for Mental Status score of 3, indicating the resident had severely impaired cognition. The Minimum Data Set assessment documented the resident was at risk for developing pressure ulcers. A review of the electronic medical record revealed the resident's most recent weight was 139.8 pounds on 3/6/2025. A Physician's order dated 3/24/2025 documented to provide the resident with an Air Mattress on their bed and for nursing staff to check for proper functioning of the air mattress every shift. The air mattress setting was to be in correlation to the resident's current weight. Do Not Use Firm Setting. A Physician's order dated 3/20/2025 documented to cleanse the sacral wound with normal saline; apply Silver Sulfadiazine 1 % topical cream and cover with bordered gauze daily for diagnosis of Irritant Contact Dermatitis due to Friction or Contact with Body Fluids. Resident #14's Braden Risk Assessment (a scale for determining pressure ulcer risk), dated 3/28/2025, documented a score of 17, indicating the resident was at a mild risk for developing pressure ulcers. During an observation on 3/28/2025 at 9:46 AM, Resident #14 was in a geri-chair in their room adjacent to their bed. The weight setting on the air mattress was set at 200 pounds. During an observation on 3/31/2025 at 8:41 AM, Resident #14 was in bed. The weight setting on the air mattress was set at 100 pounds. During an interview on 3/31/2025 at 8:44 AM, Licensed Practical Nurse #3 (unit nurse) acknowledged that Resident #14's air mattress weight setting was set at 100 pounds. Licensed Practical Nurse #3 stated they are not responsible for adjusting or checking the weight setting on the air mattresses. Licensed Practical Nurse #3 stated the treatment nurse was responsible for checking, adjusting, and documenting the air mattress weight setting. During an interview on 3/31/2025 at 8:49 AM, Licensed Practical Nurse #4 (treatment nurse) acknowledged that Resident #14's air mattress weight setting was set at 100 pounds. Licensed Practical Nurse #4 stated they were not sure what the resident's weight was, and that they would have to check the medical record. Licensed Practical Nurse #4 stated the unit nurse or any nurse can check and adjust the air mattress weight settings. During an interview on 3/31/2025 at 8:52 AM, Registered Nurse #1 (unit supervisor) stated the air mattress weight control was in increments of 50 pounds. Resident #14's last recorded weight was 139 and the air mattress weight setting should be set at 150 pounds. Registered Nurse #1 stated the unit nurses are supposed to adjust the weight setting based on the resident's weight. Registered Nurse #1 stated whoever signs the Treatment Administration Record should ensure the weight is correct. A review of the March 2025 Treatment Administration Record revealed that during the 7:00 AM-3:00 PM shift, Licensed Practical Nurse #4 (the treatment nurse) consistently documented the air mattress was functioning and that the air mattress weight setting was consistent with the resident's weight evidenced by staff signature. During a wound care observation on 3/31/2025 at 9:49 AM, Resident #14's sacrum treatment was performed by Licensed Practical Nurse #4 (treatment nurse) and assisted by Certified Nursing Assistant #1. The resident was lying on their side with the assistance of Certified Nursing Assistant #1. Licensed Practical Nurse #4 (treatment nurse) stated the sacrum had already been cleansed with normal saline. Licensed Practical Nurse #4 then applied the Silver Sulfadiazine cream and began to close up the resident's brief. Licensed Practical Nurse #4 stated they did not know they had to cover the wound with a gauze covering. They had just been applying the Silver Sulfadiazine cream and had not been covering the wound. During an interview on 4/2/2025 at 9:06 AM, the Director of Nursing Services stated the nurses are supposed to check and follow the physician's orders. The Director of Nursing Services stated that unit nurses are also supposed to check the air mattress weight setting when doing their rounds and adjust the air mattress accordingly. During an interview on 4/2/2025 at 1:33 PM, Wound Care Physician #1 stated the air mattress weight setting should be in correlation with the resident's weight so the pressure is correctly distributed to aid in wound healing. 10 NYCRR 415.12

Based on observations, interviews and records review during the Recertification Survey initiated on 11/8/2023 and completed on 11/15/2023 the facility did not ensure that all controlled drugs were appropriately stored. This was identified on one (West Unit) of two facility medication rooms. Specifically, on 11/9/2023 at 10:25 AM, a 1 milliliter (ml) vial of Lorazepam containing a small amount of solution was observed on the top shelf of the [NAME] Unit narcotic box. The vial was not refrigerated (as required per manufacturer's recommendation) or labeled with a resident's name. The finding is: The facility policy and procedure on Open Injectable Storage and Handling, dated 10/2022 documented that single dose vials of injectable medication that are opened shall be discarded in the sharps container or other disposal method that is safe from resident contact and retrieval. On 11/09/23 at 10:25 AM a vial of Lorazepam LOT# 092073 was observed on the top shelf inside of the [NAME] Unit narcotics box in the presence of Licensed Practical Nurse (LPN #4). The vial was not labeled with a resident's name. LPN #4 was interviewed immediately after the observation and stated they did not know who the Lorazepam vial belongs to or why it was stored on the top shelf of the narcotic box and not in a refrigerator. LPN #4 estimated that there was approximately 0.1ml of solution in the vial. The solution was not stored under refrigeration or labeled with an order or resident's name. LPN #4 stated that the vial was likely taken out of the emergency medication box, used, and then forgotten. LPN #4 stated that they were unaware that the vial was in the narcotic box and that they do not usually explore the contents of the narcotics box. LPN #8, the LPN Charge Nurse, was interviewed on 11/09/2023 at 10:30 AM and stated that the medication was likely a vial used from the emergency medication box and intended for disposal but ultimately placed and forgotten in the narcotics cabinet. LPN #8 was unable to provide any record of its origin or use. LPN #8 stated that approximately 10% of the bottle contents (0.1ml) appeared to be remaining in the vial. The Director of Nursing Services (DNS) was interviewed on 11/09/2023 at 1:25 PM and stated that the Lorazepam was ordered for and administered to Resident #52 on 7/27/2023. The DNS stated that the medication was placed in the narcotic storage box with intent to dispose of it and was forgotten by the administering nurse. Resident #52 has diagnoses which include Bipolar Disorder and Type 2 Diabetes Mellitus. The quarterly Minimum Data Set (MDS) assessment dated [DATE] documented that the resident had a Brief Interview for Mental Status (BIMS) score of 7 which indicated that the resident had severely impaired cognitive skills for daily decision making. The Physician's Order dated 7/27/2023 documented to inject 1 milliliter (2 mg) Ativan by intramuscular route immediately for agitation for diagnosis of Personality disorder, unspecified. This order was a telephone order, taken by Registered Nurse (RN)#2. The Medication Administration Record for the month of July 2023 for Resident #52 documented that 1ml of Lorazepam was administered by RN#2 on 7/27/2023 at 10:30 PM, as per the Physician's order. RN #2 was interviewed on 11/09/2023 at 3:16 PM and stated that they did administer the Lorazepam to Resident #52 on 7/27/2023 and secured the Lorazepam vial in the [NAME] Unit narcotics cabinet because there was some remaining solution in the vial. RN#2 stated that they did not refrigerate the vial because their intention was to discard the vial in the sharps disposal container. They wanted another licensed nurse to witness the destruction because of the remaining content in the vial since it was a controlled substance. RN#2 stated that they forgot about the vial and never returned to destroy it. The DNS was re-interviewed on 11/10/2023 at 11:25 AM and stated that the Lorazepam vial should have been immediately disposed of in the sharps disposal container. The DNS stated that because 1ml was drawn and administered from a 1ml vial, a second licensed observer would not have been required in order to destroy the residual solution in the vial. 10 NYCRR 415.18(e)(1-4)

Based on record review and staff interviews during the Recertification Survey initiated on 11/8/2023 and completed on 11/15/2023, the facility did not ensure that a baseline care plan for each resident that includes the instructions needed to provide effective and person-centered care of the resident that meet professional standard of quality care was developed within 48 hours of admission. This was identified for one (Resident #11) of three residents reviewed for pressure ulcers. Specifically, Resident #11 was admitted on [DATE] with multiple areas of skin impairment. A Baseline care plan was not developed within 48 hours for the skin impairment as required. The finding is: The Facility's Baseline Care Plan Policy and procedure revised 4/2023 documented within 48 hours of a resident's admission, a base line plan of care for the resident's needs will be prepared, developed, and implemented. The policy documented the Nurse/designee will review the transfer orders and documentation to initiate goals and interventions at the point of admission. Resident #11 was admitted with diagnoses that included Severe Protein Calorie Malnutrition, Cerebral Palsy, and Hypertension. The Admission Minimum Data Set (MDS) assessment dated [DATE] documented the resident had short and long term memory problems and was severely impaired for daily decision making. The resident had no behavioral symptoms and required extensive assistance of two staff members for bed mobility and transfers; and required total assistance of two staff members for toileting. The MDS documented the resident was at risk for developing pressure ulcers/injuries and had two unhealed Stage II Pressure Ulcers (PU) and two unhealed unstageable PU that were present on admission. The Hospital Patient Review Instrument (an assessment tool to assess selected physical, medical, and cognitive characteristics) dated 5/13/2023 documented the resident had Stage II Pressure Ulcers. The Nursing Admission Comprehensive Assessment note dated 5/14/2023 at 4:08 PM documented No to the presence of pressure ulcers. The Admission Skin assessment dated [DATE] documented the resident had ecchymosis (bruising) to the left inner knee area and the inner ankle area. The assessment did not include any other skin impairment. The Baseline care plan section for skin concerns dated 5/14/2023 was blank. An admission Wound Care Note dated 5/15/2023 by Licensed Practical Nurse (LPN) #3, who was the wound care nurse, documented the following skin findings: -Left Medial Great Toe to Medial Foot measuring 6-centimeter (cm) x 2 cm purple discoloration with surrounding erythema (redness) and areas of denuded (removed) skin. -Right 5th Metatarsal (toe) measuring 0.5 cm x 0.6 cm x <0.1 cm pink base with moderate serous (clear) drainage. -Right Lateral Foot measuring 2 cm x 0.5 cm purple discoloration with skin intact. -Right Medial Malleolus (ankle bone) noted with blanchable (skin is a term used to describe skin that remains white or pale for longer than normal when pressed) redness with skin intact. -Sacrum wound measuring 3 cm x 2 cm x <0.1 cm pink base, with small amount of serosanguinous (blood tinged) drainage. The Physician's Admitting History and Physical (H&P) dated 5/15/2023 documented the following under the skin section: Left medial great toe to medial foot, 6 [centimeter}) x 2 cm; right 5th metatarsal scab 0.5 [cm] x 0.6[cm] x 0.1 cm; right lateral foot, 2 [cm] x 0.5 cm; right medial malleolus with blanchable redness, and sacrum 3 cm x 2 cm x 0 [cm]. A Physician's order dated 5/15/2023 documented to Paint the left medial great toe to left medial foot with Betadine followed by a dry clean dressing (DCD) daily and as needed (PRN). A Physician's order dated 5/15/2023 documented to cleanse the right 5th medial toe with normal saline (NS) and apply Calcium Alginate and a DCD daily and PRN. A Physician's order dated 5/15/2023 dated documented to paint the right lateral foot with Betadine followed by a DCD daily and PRN. A Physician's order dated 5/152/2023 documented to cleanse the sacrum with NS and apply Triad Cream daily and PRN. The Nurse Practitioner (NP) initial wound evaluation dated 5/18/2023 documented a Deep Tissue Injury (DTI) to the resident's Left Medial Great toe to the Left Medial foot measuring 8 centimeters (cm) x 3 cm and purple in color; a Stage II Pressure Ulcer to the Right 5th toe measuring 0.3 cm x 0.5 cm x 0.1 cm; A DTI to the Right Lateral foot measuring 2 cm x 0.5 cm and purple in color, a Stage II Pressure Ulcer to the Sacrum pink in color measuring 1 cm x 2 cm x 0.1 cm; and the Right medial shin was noted with clusters of Papular Erythema (areas of redness). A Physician's order dated 5/18/23 documented to apply Dermafungal to right medial shin twice (BID) daily for 10 days. LPN #3 was interviewed on 11/13/2023 at 3:05 PM and stated that the resident was admitted with Deep tissue injuries (DTI) to the left medial great toe to left medial foot and to the right lateral foot. LPN #3 stated the resident also had stage two pressure ulcer injuries to the right fifth toe and the sacrum. LPN #3 further stated they checked the resident's skin on 5/15/2023; however, they did not develop a care plan for the resident's skin impairments. Registered Nurse (RN) #3, who was the Unit Manager, was interviewed on 11/14/2023 at 3:57 PM and stated they were familiar with Resident #11. RN #3 stated the admitting nurse was responsible for initiating the baseline care plan. RN #3 stated if the resident was admitted with pressure ulcers, the baseline care plan should be initiated upon admission to include the resident's impaired skin status. RN #3 stated that the baseline care plan for the pressure ulcer is completed within 24 hours of admission. The Director of Nursing Services (DNS) was interviewed on 11/15/2023 at 9:15 AM and stated that RN #4 (admitting nurse) was a new RN, and they (RN #4) should have documented the resident's skin impairment on the baseline care plan. The DNS stated if RN #4 was unsure of how to assess the resident's skin impairment, they (RN #4) should have notified the RN Supervisor and should have asked for assistance with assessing the resident's skin. RN #4 was interviewed on 11/15/2023 at 11:06 AM and stated they became an RN in March of 2023. RN #4 stated they were the admission nurse for Resident #11 on 5/14/2023. RN #4 stated when a resident is admitted , a head to toe assessment is completed on the resident, a Braden Scale (assessment to determine pressure ulcer risk development), and a baseline care plan is initiated. RN #4 stated they did not complete the skin concerns section of the baseline care plan because they were not able to determine if the resident had healing bruises or actual DTIs. RN #4 stated they did not notify the RN Supervisor or ask for assistance regarding assessing the resident's skin. RN #4 stated they spoke with the Wound Care Nurse who was not in the facility at the time regarding the resident's skin on 5/14/2023. RN #4 stated they did not call the resident's Physician to obtain treatment orders related to Resident #11's skin impairments. 10 NYCRR 415.11

Based on observation, record review and interviews during the Recertification Survey initiated on 11/08/2023 and completed on 11/15/2023, the facility did not implement a comprehensive person-centered care plan for each resident to meet a resident's medical and nursing needs that are identified in the comprehensive assessment. This was identified for 1) one (Resident #130) of one resident reviewed for Activities of Daily Living, and 2) one (Resident #439) of three residents reviewed for Communication. Specifically, 1) Resident #130, who had diagnosis of Diabetes, had a Physician's order to monitor the resident's blood glucose level and report the findings to the Physician if the blood glucose levels were less than 70 milligrams (ml)/Deciliter(dl) or greater than 300 ml/dl. In October 2023, on three occasions Resident #130's blood glucose level was greater than 300 ml/dl. The resident's Physician was not notified as per the physician's orders. 2) Resident #439, who has a diagnosis of Diabetes, had a Physician's order to monitor the resident's blood glucose level and report the findings to the Physician if the blood glucose levels were less than 70 milligrams (ml)/Deciliter (dl) or greater than 250 ml/dl. In November 2023, on three occasions Resident #439's blood glucose level was greater than 250 ml/dl. The resident's Physician was not notified as per the physician's orders. The findings are: The facility's policy titled Insulin Administration and Sliding Scale Management, last reviewed June 2023, documented that Blood glucose testing will have standard parameters for notification to the primary care provider to ensure treatment is provided as needed. Critical value range for blood glucose is defined as per the physician's order. The nurse will document if there are any new orders received in a progress note. The nurse will document physician notification on the Medication Administration Record (MAR). 1) Resident #130 was admitted with diagnoses of Type 2 Diabetes Mellitus (DM) with Hyperglycemia, Hypertension, and Seizure Disorder. The Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 15 which indicated the resident was cognitively intact. The MDS documented Resident #130 had a diagnosis of DM. The Physician's Order dated 9/05/2023 documented to monitor the resident's blood glucose levels via finger stick every day at 8:30 AM and 4:30PM and to notify the physician (MD) for blood glucose levels less than 70 mg/dl or greater than 300 mg/dl. The Comprehensive Care Plan (CCP) for Diabetes Mellitus dated 10/10/2023 documented interventions to monitor blood glucose level as ordered, and to monitor for observable signs and symptoms of Hyperglycemia or Hypoglycemia. The October 2023 MAR documented the following blood glucose levels: -On 10/15/2023 at 4:33 PM the resident's blood glucose level was 389 mg/dl. -On 10/28/2023 at 4:20 PM the resident's blood glucose level was 342 mg/dl. -On 10/29/2023 at 4:17 PM the resident's blood glucose level was 345 mg/dl. There was no documentation in the medical record that the resident's Physician was notified of the elevated blood glucose levels. Licensed Practical Nurse (LPN) #4 was interviewed 11/13/2023 at 10:58 AM and stated they were assigned to Resident #130 on 10/28/2023 and 10/29/2023 during the 3:00 PM-11:00 PM shift. LPN #4 stated they were not aware that the physician's orders included parameters to call the physician. LPN #4 stated reviewing the Physician's orders now they realized that they should have called and notified the Physician of the elevated blood glucose levels for further guidance. LPN #7 was interviewed 11/13/2023 at 3:26 PM and stated that the facility policy is to notify the Physician when the blood glucose levels are out of range. LPN #7 stated they text the Physician the results and the Physician then instructs them if any new orders are needed. LPN #7 further stated they should have written a progress note regarding Resident #130's elevated glucose level out of range. The Director of Nursing Services (DNS) was interviewed on 11/14/2023 at 11:10 AM and stated that the nurses should have followed the Physician's orders for glucose monitoring, reported the elevated glucose levels to the resident's Physician, and documented the communication they had with the Physician. The DNS was re-interviewed on 11/14/2023 at 11:15 AM and stated there is no documentation in the medical record that indicated the resident's Physicians were notified regarding the resident's elevated blood glucose levels on 10/15/2023, 10/28/2023 and 10/29/2023. Physician #1 was interviewed on 11/15/2023 at 9:37 AM and stated they expected the nursing staff to follow the Physician's orders and notify the Physician when the blood glucose levels are outside the established parameters. 2) Resident #439 was admitted with diagnoses of Cerebral Infarction, Chronic Atrial Fibrillation, and Diabetes Mellitus (DM). The Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 13 which indicated the resident was cognitively intact. The MDS documented Resident #439 had a diagnosis of DM. The Comprehensive Care Plan (CCP) for Diabetes Mellitus dated 10/13/2023 documented interventions to monitor the resident's blood glucose level as ordered; and to monitor for observable signs and symptoms of Hyperglycemia or Hypoglycemia. The Physician's order dated 10/15/2023 documented to monitor the resident's blood glucose levels via finger stick twice a day before breakfast and after dinner. Notify the physician (MD) for blood glucose levels less than 70 mg/dl or greater than 250 mg/dl. The November 2023 MAR documented the following blood glucose levels: -On 11/04/2023 at 3:51 PM the resident's blood glucose level was 321 mg/dl. -On 11/05/2023 at 4:15 PM the resident's blood glucose level was 265 mg/dl. -On 11/11/2023 at 10:03 PM the resident's blood glucose level was 275 mg/dl. There was no documentation in the medical record that the resident's Physician was notified of the elevated blood glucose levels. LPN #7 was interviewed 11/13/2023 at 3:26 PM and stated that the facility policy is to notify the Physician when the blood glucose levels are out of range. LPN #7 stated they text the Physician the results and the Physician then instructs them if any new orders are needed. LPN #7 further stated they should have written a progress note regarding Resident #439's elevated glucose level out of range. LPN #6 was interviewed on 11/14/2023 at 10:30 AM and stated they were assigned to Resident #439 on 11/11/2023 during the 3:00 PM-11:00 PM shift. LPN #6 stated the protocol for glucose monitoring is to notify the provider if a glucose level is out of range. LPN #6 stated they could not recall if they had called the Physician or wrote a progress note regarding Resident #439's elevated blood glucose level because they had a lot going on that night. The Director of Nursing Services (DNS) was interviewed on 11/14/2023 at 11:15 AM and stated there is no documentation in the medical record that indicated the resident's Physicians were notified regarding the resident's elevated blood glucose levels on 11/4/2023, 11/5/2023, and 11/11/2023. Physician #1 was interviewed on 11/15/2023 at 9:37 AM and stated they expected the nursing staff to follow the Physician's orders and notify the Physician when the blood glucose levels are outside the established parameters. 10 NYCRR 415.11(c)(1)

Based on observation, record review, and interviews during the Recertification Survey initiated on 11/8/2023 and completed on 11/15/2023, the facility did not ensure comprehensive care plans were reviewed and revised to meet each resident's current needs. This was identified for one (Resident #49) of six residents reviewed for Accidents. Specifically, Resident #49 required extensive assistance of one person for transfers as per the resident's nursing care instructions and Comprehensive Care Plan (CCP). Resident #49 had non-compliant behavior of transferring independently. The facility staff were aware of the resident's noncompliance; however, the CCP was not updated to reflect the identified behavior. The finding is: The facility's policy, titled Accident/Incident, reviewed and revised 8/2022, documented a plan of care will be updated or initiated by the interdisciplinary team. The comprehensive care plan will be updated quarterly, and as needed, to develop staff awareness of fall/accident risk factors of potential preventative strategies and to prevent another fall/accident; as well as the Certified Nursing Assistant (CNA) accountability record to alert the CNA of the new plan of care and interventions. Resident #49 was admitted with diagnoses including Morbid Obesity, Generalized Muscle Weakness, and Chronic Obstructive Pulmonary Disease. The resident also has a past medical history of Leukemia. The 9/28/2023 Admission Minimum Data Set (MDS) assessment documented the resident had a Brief Interview for Mental Status (BIMS) score of 15, indicating the resident was cognitively intact. The MDS documented that the resident required extensive assistance of two persons for transfers and toileting. A Comprehensive Care Plan (CCP) effective 9/21/2023 and last updated 11/14/2023, titled Falls: at risk for falls/injury, documented the resident had a history of falls prior to admission, had impaired balance, impaired gait, limited endurance, and was weak and debilitated. An intervention included to place the call bell within easy reach at all times. There was no documentation in the care plan that the resident had non-compliant behaviors related to getting out of bed unassisted, transferring from surface to surface by themselves, and performing toileting tasks without calling for staff assistance. A CCP titled Non-Compliance: Resident Rejects Evaluation or Care, effective 10/10/2023, documented the resident was non-compliant with adherence to the dietary regimen. There was no documentation prior to 11/13/2023 that the resident was non-compliant with safety and Activities of Daily Living (ADL) care. The Resident Nursing Instructions (care instructions for CNAs) as of 11/13/2023 documented that the resident required extensive assistance of one person for transfers and toilet use. The Fall Risk Evaluation dated 11/1/2023 documented a score of 10. A total score of 10 or above represents a high risk for falls. Resident #49 was observed in bed on 11/8/2023 at 10:43 AM. The resident's call bell was observed on the floor behind the bed and out of reach of the resident. The resident stated they never use the call bell. The resident stated they get out of bed and get into the wheelchair by themselves, self-propel to the bathroom, and transfer to the toilet on their own. The resident stated they have to walk about a foot from their bed to get into the wheelchair. Resident #49 was observed in their room sitting in their wheelchair on 11/9/2023 at 1:44 PM. The resident's call bell was observed on the floor behind the bed. The resident stated they hardly use the call bell and will go to the bathroom on their own. The resident stated they had five falls at home prior to being admitted to the facility. The resident stated the falls were from weakness and may have been due to Chemotherapy. CNA #2 was interviewed on 11/9/2023 at 2:12 PM. CNA #2 stated the resident gets out of bed and goes into the wheelchair and to the bathroom by themselves. CNA #2 stated the resident does not use the call bell. CNA #2 observed the call bell on the floor in the resident's room and put the call bell on the resident's bed. The Director of Rehabilitation (Rehab Director) was interviewed on 11/13/2023 at 10:36 AM and stated extensive assistance for transfers and toileting means someone should be present with the resident because there is a risk of the resident falling. The Rehab Director stated as of today (11/13/2023), with a skilled therapist in Rehab, the resident walks 10 feet with a rolling walker and contact guard of one person; transfers with contact guard of one person, and requires a contact guarding of one person for toileting, but this has not yet been transferred over to CNA nursing instructions because we still have to make sure that the resident is safe. The Rehab Director stated the nursing staff still have to provide extensive assistance of one person for ADLs care needs. Registered Nurse (RN) #1 (unit supervisor) was interviewed on 11/13/2023 at 11:20 AM and stated the call bell should definitely be within the resident's reach even if the resident can get up by themselves. RN #1 was asked if they (RN #1) were aware that the resident was transferring themselves. RN #1 stated they (RN #1) would have to check the CNA nursing instructions and speak to the CNA and the Licensed Practical Nurse (LPN)/Medication nurse. RN #1 was re-interviewed on 11/13/2023 at 12:44 PM and stated if a CNA notices that the care profile is not matching what the resident is doing, then the CNA must bring it to their attention so they (RN #1) can re-evaluate the resident and update the resident's care plan as necessary. RN #1 stated the resident does have a non-compliance care plan, but the care plan has to be updated to include the noncompliance behaviors of self-transferring and self-toileting. RN #1 stated the resident was not steady and staff had to assist the resident because the resident was at risk for falls. RN #1 stated they (RN #1) were not sure if the CNA nursing instructions should be updated. A nursing progress note, written by RN #1 dated 11/13/2023 at 1:11 PM, documented the interdisciplinary team, including the Physician, discussed the resident's occasional refusal for assistance with ADL care. Resident #49 was provided education regarding adherence to safety and ADL needs and verbalized understanding. The non-compliance care plan was updated to include the resident was non-compliant with safety and daily Care Needs/ADL care. The Director of Nursing Services (DNS) was interviewed on 11/14/2023 at 9:06 AM and stated Resident #49 overestimates their ability and if the CNA notices that the resident is doing things that are not consistent with the nursing care instructions, they are supposed to inform the nurse so the nurse can evaluate the situation and update the care plan. 10 NYCRR 415.11(c)(2)(i-iii)

Based on record review and staff interviews during the Recertification Survey initiated on 11/8/2023 and completed on 11/15/2023, the facility did not ensure that a Physician Response (action) documented on a monthly Medication Regimen Review (MRR) was carried out to address an irregularity identified by the Pharmacist. This was identified for one (Resident #52) of five residents reviewed for Unnecessary Medications. Specifically, a serum Valproic Acid (an anticonvulsant medication to treat Bipolar Disorder and migraine headaches) level was requested for Resident #52 by the Nurse Practitioner (NP) on 9/12/2023 in response to the Consultant Pharmacist's Recommendation dated 9/5/2023; however, no Physician's Order was documented in the resident's Electronic Medical Record (EMR) and the serum Valproic Acid level was never obtained. The finding is: The facility's policy titled, Drug Regimen Review dated August 2022 documented that the Consultant Pharmacist shall review the medical record of each resident and perform a Drug Regimen review at least once each calendar month. The Consultant Pharmacist shall identify, document, and report possible medication irregularities for review and action by the Attending Physician, where appropriate. The attending Physician or licensed designee shall respond to the Drug Regimen Review within 7-14 days or more promptly, whenever possible. Resident #52 has diagnoses which include Bipolar Disorder and Type 2 Diabetes Mellitus. The quarterly Minimum Data Set (MDS) assessment dated [DATE] documented that the resident had a Brief Interview for Mental Status (BIMS) score of 7 which indicated that the resident had severely impaired cognitive skills for daily decision-making. The MDS also documented that the resident received an antipsychotic and antidepressant medication during the last 7 days of the review period. The original Physician's Order dated 8/3/2023 and last renewed on 10/27/2023 documented to administer Valproic Acid 250 milligrams (mg)/5 milliliters (ml) oral solution - give 5 ml (250 mg) by oral route 2 times per day for Bipolar Disorder. The MRR dated 9/5/2023 documented the Consultant Pharmacist's Recommendations as: Currently receiving Valproic Acid. Unable to locate recent serum level in the chart. Recommend at initiation of therapy and every 6 months. Please consider the order. The Physician/Prescriber Response was: Agree; Will do. The NP wrote, Ordered q 6 months. The MRR was signed by Nurse Practitioner (NP) #2 on 9/12/2023. A review of the resident's EMR revealed that the Physician's Order for a serum Valproic Acid level was never written. NP #2 was interviewed on 11/14/2023 at 9:50 AM and stated that when they (NP #2) agree with a recommendation made by a Pharmacist on an MRR, either they (NP #2) enter the Physician's Order into the resident's EMR themselves or they (NP #2) give the MRR to the Director of Nursing Services (DNS) to enter the Physician's Order into the resident's EMR. NP #2 stated that sometimes there are stacks of MRRs that have to be addressed and sometimes they (NP #2) do not have the time to enter all of the Physician's Orders themselves. NP #2 stated that they (NP #2) did not know why a Physician's Order was never entered into the resident's EMR but wanted the resident to have a serum Valproic Acid level obtained in response to the recommendation made by the Pharmacist on the MRR dated 9/5/2023. NP #2 further stated they would place a Physician's Order into the resident's EMR right away. The DNS was interviewed on 11/14/2023 at 10:25 AM and stated that the NP or the Physician, sometimes enters the order themselves, and sometimes if they do not get to them, they (DNS) will enter the Physician's orders into the computer for them (NP or Physician). The DNS stated that NP #2 would hand them (DNS) two piles of MRRs, ones that they (NP #2) entered into the EMR and ones that they (NP #2) did not get to. The DNS stated that they (DNS) did not know how the oversight occurred, and that the Physician's Order to have a serum Valproic Acid level done was never entered into Resident #52's EMR on 9/12/2023. The DNS stated that a stat (immediate) serum Valproic Acid level was ordered for the resident today (11/14/2023) and the level will be checked every 6 months from now on. 10 NYCRR 415.18(c)(2)

Based on observation, interview, and record review during the Recertification Survey and Abbreviated Survey (Complaint #NY 572) completed on 11/19/2021, the facility did not ensure resident rights to be free from abuse for one (Resident #235) of two Residents reviewed for Abuse. Specifically, Resident #232 hit Resident #235 when Resident #232 was attempting to lower the television volume in Resident #235's room. Both residents had a verbal exchange and Resident #232 hit Resident #235. Subsequently, Resident #235 was transferred to the hospital and returned to the Nursing Home with a hematoma to the right abdomen and a lip laceration with 3 sutures. The finding is: The facility Abuse Prohibition and Prevention policy dated 4/13/2021 documented each resident shall be free from abuse. Abuse means the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish. Willful means that the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. Physical Abuse Examples include a resident picks a fight with another resident and knocks him/her down. Resident to resident abuse includes all forms of abuse defined and described in this policy regardless of the resident's cognitive functioning. In addition, resident to resident abuse may include the following hitting, slapping, pinching, kicking attempting to strike, and attempting to in any way to cause physical harm. 1) Resident #232 was admitted with the diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . The Minimum Data Set (MDS) dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 13, indicating the resident had intact cognition. Resident #232 required supervision and set up with transfers, walking in corridor and locomotion on the unit. Resident #232 was not steady while walking but able to stabilize without staff assistance and did not use any devices for mobility. The Behavioral Symptoms/Dementia care plan dated 4/1/2021 and last updated 4/13/2021 documented Resident #232 exhibits physical behavioral symptoms directed towards others including hitting and Resident #232 exhibits verbal behavioral symptoms directed towards others including threatening others, screaming at others, cursing- peer to peer 2/13/21. Interventions included but were not limited to intervene before resident agitation escalates; separate from others when agitated; allow ample time for resident to calm down; escort resident to a less stimulating area; counsel resident on appropriate behavior. The CCP was updated on 2/13/2021 regarding a peer to peer verbal altercation and on 4/13/2021 after physical peer to peer altercation with Resident # 235. The potential for abuse/neglect/mistreatment/victimization care plan dated 4/14/2021 documented Resident #232 was at potential risk for abusing others related to Dementia. The care plan interventions included but were not limited to encourage the resident to express their feelings; intervene if the resident shows signs and symptoms of anger or hostility; provide emotional support; provide redirection as needed; monitor resident as needed; and monitor for change in mood and behavior. 2) Resident #235 was admitted with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 14, indicating the resident had intact cognition. Resident #235 required limited assistance of one person for transfers and extensive assistance of one person for locomotion on the unit. Resident #235 was not steady while walking but was able to stabilize without staff assistance, and utilized a wheelchair for mobility. The Behavioral symptoms/Dementia Comprehensive Care Plan (CCP) dated 12/31/2020 documented Resident #235 exhibits verbal behavioral symptoms directed towards others including screaming at others and cursing related to Traumatic Brain Injury diagnosis. The interventions included but were not limited to intervene before resident's agitation escalates, allow ample time for resident to calm down, escort resident to a less stimulating area. The potential for abuse/neglect/mistreatment/victimization care plan dated 4/14/2021 documented Resident #235 was at potential risk for abusing others and at risk of victimization related to Traumatic Brain Injury. The interventions included but were not included to intervene if resident shows signs and symptoms of anger or hostility, remove potentially dangerous objects from environment, diversional activities as needed, remove from potentially dangerous situations, provide redirection as needed, monitor resident as needed, monitor for change in mood and behavior. The Accident/Incident (A/I) Report for Resident #232 dated 4/13/21 at 1:00 AM documented that Resident #232's statement of occurrence was that Resident #235 hit me first and then I hit them (Resident #235) back. The A/I dated 4/13/2021 at 1:00 PM for Resident #235 documented Resident #235's statement that Resident #232 hit me on my face. Certified Nursing Assistant (CNA) #3's statement documented that CNA #3 entered the hallway and heard Resident #235 yelling and arguing with Resident #232 who was exiting Resident #235's room. CNA #3 went to calm the situation and separated both residents while calling for the nurse. Before CNA #3 was able to stop Resident #235, Resident #235 stood in front of Resident #232 punched Resident #232. Resident #235 fell to the floor. The social worker's statement (undated) documented Resident #232 stated that they (Resident #232) went into Resident #235's room to turn the television down. Resident #235 was not in the room. Resident #232 stated that they (Resident #232) and Resident #235 had a verbal exchange in front of Resident #235's room and Resident #235 attempted to hit Resident #232 and Resident #232 hit Resident #235 back. The undated Facility Summary Investigation report documented that on 4/13/2021 at approximately 1:00 AM, CNA #3 heard Resident #235 having a loud verbal exchange with another Resident #232 who was exiting Resident #235's room. CNA #3 attempted to redirect both residents and separate them while calling out for help and suddenly Resident #235 got up from the wheelchair and stood in front of Resident #232. Resident #232 shoved Resident #235 causing Resident #235 to fall onto the floor in the hallway. CNA #3 saw Resident #232 hit Resident #235 causing Resident #235 to lose their balance and fall to the floor by the weight scale. Both residents were separated by staff and assessed. Resident #232 had no injury, pain, discomfort or skin impairment. Resident #235 had a lip abrasion and demanded that 911 be called and to be transferred to the hospital. Resident #235 returned with right lip inner area dissolving stitches and an abrasion to right lateral abdomen with a local dressing in place. The investigation concluded there was no evidence to suggest abuse. The occurrence appears to be an isolated incident between both residents. It appears occurrence is most likely related to Resident #232 not being aware of respecting peer's personal space and failing to call for staff assistance along with Resident #235 being territorial over Resident #235's personal space and not being mindful of Television noise level which resulted in them having an inappropriate peer to peer interaction. CNA #3 was interviewed on 11/18/2021 at 12:35 PM. CNA #3 stated that they (CNA #3) overheard an argument in the hallway. Resident #235 was in the hallway standing at Resident #232's door and was saying, You see he's in my room? When CNA #3 approached Resident #235, Resident #232 was observed standing in Resident #235's room. Resident #235 said What you doing in my room? They (Resident #232) took my stuff. CNA #3 thought Resident #232 called Resident #235 an idiot. CNA #3 stated that they (CNA) were standing behind Resident #235 in the hallway and Resident #235 was seated in the wheelchair at Resident #235's doorway. Before CNA #3 knew it, Resident #235 jumped up from the wheelchair and CNA #3 saw Resident #232's hand went back then Resident #235 fell backwards. Resident #235 immediately said Resident #232 hit Resident #235 on the mouth and CNA #3 observed Resident #235's mouth was bleeding. The Social Worker was interviewed on 11/18/21 at 12:04 PM. The social worker stated that they (Social Worker) followed up with Resident #232 the next day after the incident. Resident #232 stated that they (Resident #232) went into Resident #235's room to turn the TV down and had a verbal exchange with Resident #235. Resident #235 yelled at Resident #232 to get out of Resident #235's room. Resident #232 reported that Resident #235 attempted to hit Resident #232 so Resident #232 hit Resident #235 back. The Director of Nursing Services (DNS) and the Administrator were interviewed concurrently on 11/18/2021 at 3:37 PM. The DNS reviewed the investigation summary and statements. The DNS stated that they (DNS) determined that the case was not abuse because there were prevention methods in place and the residents had no history of altercations. 415.4(b)(1)(i)

Based on record review and staff interviews during the Recertification Survey and Abbreviated Survey (Complaint #NY 022) completed on 11/19/2021, the facility did not ensure that each resident received treatment and care in accordance with professional standards of practice and the comprehensive person-centered care plan for one (Resident #233) of two residents reviewed for hospitalization . Specifically, Resident #233 was admitted to the facility from the hospital with a diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . The Hospital records received by the facility indicated there were 4 pages listing discharge medications; however, only three pages were received by the facility in the discharge paperwork. The facility did not follow up with the hospital to obtain the missing paperwork to reconcile all medications. This resulted in Resident #233 not receiving the [MEDICATION(S)] ([MEDICATION(S)]), a medication used to treat [CONDITION(S)], until seen by the Neurologist, approximately 3 months after admission to the facility. The finding is: The facility's policy titled Nursing Admission assessment dated [DATE] documented the Registered Nurse (RN) will review the Patient Review Instrument (PRI) and discharge instructions; the licensed nurse will review the hospital discharge orders, the PRI, and assessment to obtain admission orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Resident #233 was admitted with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The Admission Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 8, indicating the resident had moderately impaired cognitive impairment. A Comprehensive Care Plan (CCP) titled Neurological Diseases: [CONDITION(S)] effective 3/12/2021 documented [CONDITION(S)] is eminently treatable and untreated patients are at risk of having an acute deterioration of their symptoms and developing myasthenic crisis. The interventions included but were not limited to administer medications as prescribed. The Hospital documentation provided to the facility included a list of discharge medications which was attached to a PRI dated 3/11/2021. The list included medication sheets 2 of 4, 3 of 4 and 4 of 4. However, sheet 1 of 4 was missing. The medication [MEDICATION(S)] (used to decrease muscle weakness resulting from [CONDITION(S)]) 60 milligram (mg) tablet, total dosage of 300 mg per day, was documented on sheet 2 of 4. The hospital Medication Administration Record [MEDICAL RECORD OR PHYSICIAN ORDER] . The MAR indicated [MEDICAL RECORD OR PHYSICIAN ORDER] . In addition, [MEDICATION(S)] 300 mg was administered at 9:38 am on 3/12/2021. Review of the facility admission orders [MEDICAL RECORD OR PHYSICIAN ORDER] . There was no order entered for [MEDICATION(S)] ([MEDICATION(S)]) upon admission on 3/12/2021. The Comprehensive Nursing assessment dated [DATE], completed by the admitting RN (RN #1), documented the Physician (MD) made aware of the resident's admission and all medications were reconciled. A handwritten Neurology consult dated 6/1/2021 documented the resident with recent swallowing problems, admitted to facility on 3/12/2021. The [MEDICATION(S)] ([MEDICATION(S)]) was never started. Recommendations included to begin [MEDICATION(S)] 500 mg twice a day and to continue [MEDICATION(S)] 60 mg, 1.5 tablets three times a day. A Physician order [MEDICAL RECORD OR PHYSICIAN ORDER] . The MARs for March 2021, April 2021, May 2021 and June 2021 revealed that [MEDICATION(S)] 500 mg twice a day was started on 6/6/2021. The resident's primary Physician, who is also the Medical Director, was interviewed on 11/17/2021 at 1:32 PM. The physician stated that when they (Physician) reviewed the chart, the [MEDICATION(S)] was the only medication for [CONDITION(S)] listed in the hospital documentation. The Physician stated the hospital could have given [MEDICATION(S)] as a medication to treat [CONDITION(S)], but they (Physician) did not see it as something to be continued in the discharge paperwork. The Physician stated if they (Physician) had seen the medication [MEDICATION(S)], the medication would have been ordered. The Neurologist who completed the consult on 6/1/2021 was interviewed on 11/18/2021 at 8:47 AM. The Neurologist stated that Resident #233 was a patient of the Neurologist in the community prior to being admitted to the facility, and that the Neurologist had prescribed both [MEDICATION(S)] ([MEDICATION(S)]) and [MEDICATION(S)], which are recognized treatments for [CONDITION(S)]. The Neurologist stated that they (Neurologist) were under the impression that the facility had stopped the [MEDICATION(S)] for Resident #233 and that is why the Neurologist recommended that [MEDICATION(S)] be restarted. The Physician who performed the History and Physical for Resident #233 on 3/12/2021 was interviewed on 11/18/2021 at 10:10 AM. The Physician stated they (Physician) reviewed all medications for Resident #233 upon admission. The Physician stated they (Physician) saw no reason why the [MEDICATION(S)] ([MEDICATION(S)]) would not be given in the facility if it was given in hospital. The Director of Nursing Services (DNS) was interviewed on 11/18/2021 at 1:10 PM. The DNS stated the admission department uploads all the admission paperwork into the EMR immediately upon admission of a new resident. The DNS stated they (DNS) was not sure what was listed on page 1 of 4 of the medication list of the missing page that was attached to the PRI. The DNS stated the Physician and admitting nurse do the admission together and rectify the medications. The DNS stated all the medications that are given in the hospital may not always be given in the nursing home because of the nature of the medications, but all the medications that were given in the hospital should be reviewed as part of the admission process. The DNS stated that the Physician and admitting nurse may not have seen all pages of the medication list and may not have been looking at page numbers. The admitting nurse (RN #1) was interviewed on 11/19/2021 at 8:30 AM. RN #1 stated they (RN #1) did not recall Resident #233, but during an admission RN #1 reconciles all medications with the physician and the physician determines whether a medication will be continued or not following the hospitalization . RN #1 stated another nurse enters the medications into the EMR after the doctor and admitting nurse reconcile the medications. The Pharmacist was interviewed on 11/19/2021 at 10:42 AM and stated the [MEDICATION(S)] ([MEDICATION(S)]) was delivered for the first time to the facility on [DATE]. Licensed Practical Nurse (LPN) #1 was interviewed on 11/19/2021 at 11:34 AM. LPN #1 stated they (LPN #1) entered the ordered medications into the EMR on 3/12/2021 when Resident #233 was admitted . LPN #1 stated the process during an admission is for the RN to call the doctor to confirm the medications, and then they (LPN #1) enter the medications into the EMR. LPN #1 stated they (LPN #1) will only review the hospital paperwork to confirm a diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . The LPN stated the RN is responsible to review the hospital discharge paperwork and to reconcile the medications with the doctor. 415.12

Based on observations, record review, and interviews during the Recertification Survey completed on 11/19/2021, the facility did not ensure that care was implemented according to each resident's care plan for one (Resident #37) of one resident reviewed for Hydration. Specifically, Resident #37 was observed receiving Intravenous (IV) fluid at a rate exceeding the rate indicated in the physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] The finding is: The facility's policy titled Intravenous Therapy last reviewed on 8/2020 documented that the nurse will review the Physician's (MD) order when starting a peripheral IV line. Resident #37 was admitted with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The Quarterly Minimum Data Set (MDS) assessment dated [DATE] documented the resident was rarely or never understood and the Brief Interview for Mental Status (BIMS) was not conducted. A Comprehensive Care Plan (CCP) for Hydration dated 11/10/2021 documented Resident #37 has a need for IV therapy for hydration secondary to decreased fluid intake. Interventions included to monitor the IV site every shift as needed, observe for allergic reaction, and to notify the Physician immediately. The physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Resident #37 was observed and interviewed on 11/15/2021 at 12:06 PM. Resident #37 was sitting in their (resident's) room in a wheelchair by the bed and was receiving clear fluid intravenously from a transparent bag. The bag of fluid was labeled 0.45% [MEDICATION(S)] (NaCl) injectable and was dated 11/15/2021. The dial, which indicated the IV flow rate, was observed set at 125 cc per hour. Resident #37 was eating lunch and could not recall why the IV fluid was being administered to the resident. Resident #37 was observed on 11/15/2021 at 2:00 PM. Resident #37 continued to receive IV fluid while sitting in the wheelchair by the bed. The dial, which indicated the IV flow rate, was observed set at 125 cc per hour. The Licensed Practical Nurse (LPN) #2 was interviewed on 11/15/2021 at 2:06 PM and stated that Resident #37 had an order for [MEDICAL RECORD OR PHYSICIAN ORDER] . LPN#2 stated that they (LPN #2) did not administer the IV fluid for Resident #37 as the IV fluid was running from the prior shift. LPN #3, the Charge Nurse, was interviewed on 11/17/2021 at 1:04 PM and stated that IV fluid therapy was administered to Resident #37 since 11/11/2021 due to decreased oral intake. LPN #3 stated that they (LPN #3) were not made aware of an issue relating to Resident #37's IV fluid on 11/15/2021 until it was identified by the surveyors. LPN #3 stated that they expected that medication nurses should monitor to ensure IV fluid was administered according to the physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] The Registered Nurse (RN) supervisor (RN #2) was interviewed on 11/19/2021 at 9:23 AM and stated they (RN #2) had noticed that Resident #37's IV was running slightly higher than what the Physician has ordered during one of their rounds on the unit on 11/15/2021. RN #2 stated they did not recall the time of the finding but stated that it was in the afternoon. RN #2 stated that they proceeded to turn the IV flow rate down to 100 cc per hour as specified in the physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] The Director of Nursing Services (DNS) was interviewed on 11/19/2021 at 2:07 PM. The DNS stated the physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . 415.11(c)(1)

Based on observation, record review, and interviews during the Recertification Survey completed on 11/19/2021, the facility did not ensure a system of records and accounts of all controlled drugs were maintained and reconciled. This was identified for two (Resident #55 and Resident 119) of two residents reviewed during the Medication Storage task. Specifically, Resident #55 was administered Oxycodone (a narcotic medication) Immediate Release (IR) 5 milligrams (mg) and Resident #119 was administered [MEDICATION(S)] (a narcotic medication) 25 mg without accurate reconciliation on the Controlled Substance Records (Narcotic Sheets). The findings are: During a Medication Storage observation on 11/19/2021 at 11:02 AM on the Center Nursing Unit, a review of narcotic medication was completed on the unit's medication cart. Resident #55's Control Substance Administration Record for Oxycodone IR 5 mg was reviewed. The Control Substance Administration Record documented the last tablet was used on 11/19/2021 at 8:00 AM and the amount remaining was 18 tablets. However, the Blister Pack for Oxycodone IR 5 mg documented there were only 17 tablets remaining. Resident #119's Control Substance Administration Record for [MEDICATION(S)] was reviewed and documented the last 1/2 tablet was used on 11/19/2021 at 6:00 AM and the amount remaining was 32 tablets. However, the resident's Blister Pack #1 had one 1/2 tablet remaining and Blister Pack #2 had thirty 1/2 tablets remaining for a total of 31 half tablets in both the blister pack combined. 1) Resident #55 was admitted with diagnoses that included Left Tibia Fracture and Anxiety Disorder. The Admission Minimum Data Set (MDS) assessment dated [DATE] documented the resident had a Brief Interview for Mental Status (BIMS) Score of 15 which indicated the resident had intact cognition. The MDS documented the resident received scheduled pain medication as needed. The resident had no pain during the last five days of the assessment period. A Physician's order dated 11/15/2021 documented to administer Oxycodone 5 mg give 1 tablet by oral route every 4 hours as needed (PRN) for 14 days. The Resident's Medication Administration Record (MAR) dated 11/2021 documented the last Oxycodone medication was administered on 11/19/2021 at 8:00 AM. 2) Resident #119 was admitted with diagnoses that includes Muscle Spasm, Pain, and [CONDITION(S)]. An Annual Minimum Data Set (MDS) assessment dated [DATE] documented the resident's Brief Interview for Mental Status (BIMS) score of 14 which indicated the resident had intact cognition. The resident received scheduled pain medication regimen and had no pain in the last 5 days of the assessment period. A Physician's order dated 11/19/2021 documented [MEDICATION(S)] 50 mg, administer 0.5 tablet (25 mg) by oral route every 8 hours at 10:00 PM, 2:00 PM and 6:00 AM. A Physician's order dated 11/19/2021 at 11:00 AM documented [MEDICATION(S)] 50 mg, administer 0.5 tablet (25 mg) by oral route as one time dose. Resident #119's Medication Administration Record (MAR) dated 11/2021 indicated administration of [MEDICATION(S)] 50 mg, give 0.5 tablet (25 mg) by oral route at 8 AM and then a onetime dose at 11:00 AM. Licensed Practical Nurse (LPN) #4 who administered medications to Resident #55 and Resident #119 was interviewed on 11/19/2021 at 11:02 AM and stated that they (LPN #4) had administered [MEDICATION(S)] to Resident #119 during the morning medication pass but did not sign the Control Substance Record. In a subsequent interview conducted on 11/19/2021 at 11:45 AM with LPN #4 they (LPN #4) stated when administering narcotic medication to a resident, the facility process is the nurse would administer the medication then sign the Control Substance Record right after administration. The Nurse stated it was an error on their (LPN #4) part that they (LPN #4) did not sign the record. LPN #4 stated that they should have signed the Control Substance Record right after administering the narcotic medication. The Registered Nurse (RN) #3, Nurse Manager, was interviewed on 11/19/2021 at 2:05 PM and stated LPN #4 should have signed the Control Substance Records soon after LPN #4 administered the narcotic. The Director of Nursing Services (DNS) was interviewed on 11/19/2021 at 2:08 PM and stated after discharging the medication from the Blister Pack, LPN #4 was supposed to sign the narcotic sheet (Control Substance Record). After LPN #4 administered the narcotic medication to the residents the LPN should have signed the MAR. 415.18(b(1)(2)(3)

Based on record review and interviews conducted during an Abbreviated Survey (Complaint NY 572), the facility did not permit one (Resident #1) of three residents reviewed for admission and discharge to return to the facility after having been medically and psychologically cleared by the hospital for discharge back to the facility. Specifically, Resident #1 was transferred to the hospital on [DATE] for a psychiatric evaluation following a resident to resident physical altercation. On 8/13/19 and 8/16/19, the hospital deemed Resident #1 stable for discharge. The facility did not allow the resident to return to the facility. The findings were: The facility's policy titled Bed Reservation (Bed Hold) effective 5/2019 documented, in the absence of a bed hold, the resident is not guaranteed readmission unless the resident is eligible for Medicaid and requires the services provided by the facility. However, the resident may be placed in any appropriate bed in a semi-private room in the facility at the time of his or her return from hospitalization or therapeutic leave provided a bed is available and the resident's admission is appropriate and meets the readmission requirements of the facility. The facility policy did not indicate the readmission requirements. Resident #1 was admitted to the facility with [DIAGNOSES REDACTED]. The Minimum Data Set (an assessment tool) dated 8/2/19 documented Resident #1 had severely impaired cognition. The MDS documented that Resident #1 had no behavioral symptoms during the observation period. The Transfer Form dated 8/12/19 documented Resident #1 was transferred to the hospital for psychiatric evaluation for increased aggression. Resident #1 attacked another resident. The hospital emergency room Records dated 8/12/19 documented that Resident #1 was placed on 1:1 observation and two-point restraints (both wrists restrained) for agitation and confusion. The resident was awaiting a psychiatric evaluation. The hospital Psychiatry note dated 8/12/19 documented that Resident #1 did not meet the criteria for inpatient psychiatry admission. The hospital Medical note dated 8/13/19 documented that Resident #1 was calm, not agitated. Improved significantly from yesterday. The physician documented to discontinue the 1:1 observation and the two-point restraints. The Allscripts-View Online Referral (a communication history between the facility and the hospital) dated 8/13/19 documented the facility advised the hospital that Resident #1 did not have a bed hold and the (resident's) bed was already filled. A review of the facility's Daily Bed Census Report dated 8/13/19 revealed that there were two empty beds available on Resident #1's unit. A review of the facility's Daily Bed Census Report dated 8/14/19 documented that the two available male beds were converted to female beds. A female resident was admitted to one of the two beds on 8/14/19. A review of the Allscripts- View Online Referral dated 8/14/19 documented that the facility advised the hospital that the resident would be unsafe to return back as he was on two-point restraints and 1:1 observation. The facility requested further documentation to ensure that Resident #1 was in fact truly safe and stable to return. The hospital Medical note dated 8/15/19 documented, Resident #1 was given [MEDICATION NAME] overnight for agitation. The assessment included 1-1.5 centimeter (cm) laceration above his left eye. Unknown how the resident sustained [REDACTED]. The plan included every 15-minute monitoring and psychiatry consult. The hospital Psychiatry note dated 8/16/19 documented that Resident #1 was psychiatrically cleared for discharge and did not meet the criteria for inpatient psychiatric admission. The psychiatrist documented that the resident needed 1:1 or every 15-minute monitoring for any psychiatry intervention at this time. The hospital Social Worker note dated 8/16/19 documented that the resident was currently on every 15-minute monitoring and the Patient Review Instrument (PRI) and Psychiatric clearance note were forwarded to the facility for review. The hospital Medical note dated 8/17/19 documented that Resident #1 continued to be on every 15-minute monitoring for fall precautions. The CT of the head was negative. The hospital Medical notes from 8/18/19 through 8/26/19 documented, Resident #1 was seen daily and examined with no abnormal findings. The nursing note by the Director of Nursing (DON) dated 8/21/19 documented, as of 8/16/19, the hospital advised the facility that the resident was on 1:1 observation and had wrist restraints due to agitation. A review of the Allscripts-View Online Referral from 8/19/19-8/30/19 documented the hospital social worker's daily inquiry for a bed availability for Resident #1. The facility's response indicated that there were no beds available for Resident #1 from 8/19/19 to 8/30/19. A review of the facility's Daily Bed Census documented that the facility had unoccupied beds available from 8/19/19 through 8/30/19. The DON was interviewed on 12/3/19 at 2:33 PM and stated Resident #1 was transferred to the hospital for an evaluation after a peer to peer altercation. Resident #1 was expected to return to the facility the same day, however, Resident #1 was admitted to the hospital the following day. The facility asked the hospital for updates on Resident #1's status. The hospital records received by the facility indicated that the resident was on 1:1 monitoring. The facility met with Resident #1's family, the family advised the DON that as of 8/16/19 Resident #1 was on 1:1 monitoring and had wrist restraints. The DON stated that the facility would have taken Resident #1 back once he was stable. The resident would have been placed on the next available bed even if the bed was not on the dementia unit where Resident #1 had previously resided. The DON stated that the hospital did not inform the facility that Resident #1 was stable and was ready to return to the facility. The DON stated she reviewed the hospital records via Allscripts on 8/22/19. The hospital records indicated that Resident #1 was still not psychiatrically cleared for discharge. The facility Administrator was interviewed on 12/3/19 at 3:14 PM and stated Resident #1's family did not pay for a bed hold. The Administrator stated if Resident #1 was stable, the facility would have accepted the resident on the next available bed. In a follow-up interview with the Administrator on 12/16/19 at 12:02 PM, she stated that the hospital did not forward any documents indicating Resident #1 was cleared psychiatrically. If the resident's behavior was manageable, then he would have been readmitted to the facility. The Hospital Social Worker (HSW) was interviewed on 12/18/19 at 10:44 AM and stated that the resident was medically and psychiatrically to be discharged cleared. The hospital forwarded the Patient Review Instrument (PRI), psychiatry consults and the nurses note to the facility on [DATE]. The facility advised the hospital that they were willing to accept the resident however, the resident lost his bed and that there were no beds available. The HSW stated that based on the documentation dated 8/13/19 and 8/15/19 Resident #1 was no longer on 1:1 observation and did not need restraints. The resident was placed on every 15-minute monitoring. The facility was advised that the resident was medically and psychiatrically cleared for discharge again on 8/16/19 and thereafter. The facility continuously advised the hospital that the facility had no available beds. 415.3 (h)(4)(iii)

Based on record reviews and interviews conducted during an Abbreviated Survey (Complaint NY 572), the facility did not notify the residents' representatives in writing of a transfer/discharge to the hospital. This was evident in two of three sampled residents for hospitalization s. Specifically, Residents #2 and Resident #3 were transferred to the hospital for psychiatric evaluations following physical altercations with other residents. The findings were: The facility policy titled Discharge-Transfer Procedures dated 9/19 documented if the resident is transferred to the hospital, even if the facility intends on taking them back, the facility will also provide the resident with a transfer notice. For the facility initiated transfers or discharge of a resident, the facility must notify the residents and the residents' representatives of the transfer/discharge and the reasons for the move in writing and in language and manner they understand. 1) Resident #2 was admitted to the facility with [DIAGNOSES REDACTED]. The Minimum Data Set (MDS-an assessment tool) dated 4/13/19 documented the resident had severely impaired cognition. The nursing note dated 4/27/19 documented the resident was involved in a peer to peer altercation. The resident was identified by the staff as being the aggressor. The physician order [REDACTED].#2 to the hospital due to combative behavior towards peers and staff. The Transfer Form dated 4/27/19 documented that Resident #2 was transferred to the hospital due to combative behavior toward peers and staff. The medical record lacked documented evidence that Resident #2's representative was given a written transfer/discharge notice. 2) Resident #3 was admitted to the facility with [DIAGNOSES REDACTED]. The Minimum Data Set (MDS-an assessment tool) documented Resident #3 had severely impaired cognition. The nursing note dated 8/12/19 documented, Resident #3 was pushed by another resident. Resident #3 complained of pain to the left hip. The physician's orders [REDACTED].#3 to the hospital for evaluation. The Transfer Form dated 8/12/19 documented Resident #3 was transferred to the hospital. The medical record lacked documented evidence that Resident #3's representative was given a written transfer/discharge notice. The Director of Nursing (DON) was interviewed on 12/3/19 at 2:33 PM and stated she completed and signed the discharge notices for Resident#2 and Resident # 3 when both residents were sent to the hospital. The DON could not recall and was unable to provide documented evidence that a discharge notice was also sent to both residents' representatives. The DON stated that no one individual/discipline was solely responsible for mailing the written notices to the residents' representatives. The Administrator was interviewed on 12/3/19 at 4:40 PM and stated she did not have evidence that discharge notices were given to the representatives of Residents #2 and 3. A follow-up interview was conducted with the Administrator on 12/16/19 at 12:02 PM and stated that the staff usually sends the discharge notices to the representatives. The Administrator stated that there was no documented evidence of the discharge notices sent to the Residents' representatives. The Director of Admissions (DOA) and the facility Social Worker (SW) were interviewed separately on 12/3/19 and both denied sending the discharge notice to Residents #2 and 3 representatives. In a subsequent interview with the SW on 12/16/19 at 12:20 PM, she stated she believes that the transfer/discharge notices for Residents #2 and 3 were mailed to their representatives, however, a documented evidence was not available. 415.3(h)(1)(iv)(a-e)

Based on observations, interviews and record reviews conducted during an Abbreviated Survey (Complaint NY 484 and NY 955), the facility did not ensure resident rights to be free from abuse for two of five residents reviewed for abuse (Resident #1 and Resident #2). Specifically, Resident #1 was identified with aggressive behaviors, hit Resident #2 with a call bell all over her body. Resident #1 was not supervised after the incident and proceeded to strike another resident (Resident #3). Resident #3 in turn pushed Resident #1 to the floor that resulted in a spinal and [MEDICAL CONDITION] to Resident #1. This resulted in actual harm to Resident #1 that is not Immediate Jeopardy. 2) Additionally, on 08/04/2019, a Licensed Practical Nurse (LPN #2) was observed on video surveillance hitting, kicking and pushing Resident #1 multiple times when the resident was attempting to reach a medication cart. The findings were: The facility's policy titled Resident to Resident Altercation effective 11/2017 reviewed on 8/2019 documented to ensure all residents in the near vicinity are safe from the abuser (potential abuser). The facility policy titled Abuse Prohibition and Prevention with a revision date of 8/2019 documented, the resident shall be free from abuse, neglect, mistreatment, exploitation, and misappropriation. The abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish. Willful is defined as-the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. Physical abuse is defined as hitting, slapping, pinching and kicking. It also includes controlling behavior through corporal punishment. 1) Complaint # NY 484 The facility investigation dated 08/12/2019 documented, at 6:00 AM staff responded to a call bell in Resident #1's room. Resident #1 was observed hitting Resident #2 with a call bell. Resident #1 was redirected out of the room to the nurse's station for close monitoring. All of a sudden, Resident #1 walked towards Resident #3's room. Resident #1 hit Resident #3 who was standing by the doorway in his room. Resident #3 pushed Resident #1 who landed on the hallway floor. The facility concluded that the occurrence was most likely related to Resident #1's unpredictable aggressive and impulsive mood and poor impulse control. Resident #1was diagnosed with [REDACTED]. Resident #2 returned from the hospital and was observed with ecchymosis to right 2nd and 3rd finger, right arm and top of right breast and ecchymosis to left arm. Resident #3 also displayed poor impulse control and was admitted to the hospital for restlessness and agitation. The occurrence appeared to be an isolated incident between the three residents. There is no evidence to suggest abuse, neglect or mistreatment occurred. Resident #1) Resident #1 was admitted to the facility from the community on 05/23/2019 with [DIAGNOSES REDACTED]. The Minimum Data Set (MDS-an assessment tool) dated 05/30/2019, documented the resident had severely impaired cognition. Resident #1 required extensive assistance with one person physical assist for bed mobility and transfer, limited assistance with one-person physical assist for walking in room and corridor. Resident #1 had wandering behaviors. The Comprehensive Care Plan (CCP) titled Behavior, initiated 05/23/2019 and updated 08/05/2019 documented that Resident #1 had physical behaviors directed toward others such as, hitting and kicking during care, resistive to re-direction. Interventions included allowing ample time for the resident to calm down, escort the resident to a less stimulating area and every 15 minute checks. The CCP titled Abuse initiated on 08/05/2019 documented Resident #1 was at risk to be abused and risk of abusing others due to Dementia, Alzheimer's, aggressive and impulsive behavior. Interventions included monitoring resident every 15 minutes. The nursing behavior note for Resident #1, dated 08/11/2019 at 7:15 AM documented that the resident was verbally and physically aggressive toward staff and other residents, despite several attempts to redirect. The resident was kicking, spitting and biting staff. Severe confusion was noted. Snack and juice offered to the resident. The Nursing Progress note (NPN) dated 08/12/2019 documented by the Licensed Practical Nurse (LPN#1) at approximately 6:00 AM the writer responded to the call bell in the resident's room. Resident (#1) was observed hitting the roommate (Resident #2) with the call bell all over the body. Resident #2 was separated from the abuser (Resident #1). At 6:05 AM, Resident #1 had an altercation with another resident (Resident #3). Resident #3 pushed Resident #1 to the floor. Nursing supervisor was made aware of the incident. Resident #1 complained of pain to the left hip. The Transform Form dated 8/12/19 at 8:42 AM by the night shift Reistered Nurse Supervisor (RNS), documented that Resident #1 had a physical altercation beating other resident; the resident complaint of left hip pain 10/10 (severe pain). The NPN dated 8/12/19 at 10:27 AM documented, the resident complaint of left hip pain upper thigh, ambulance arrived at 10:15 AM and transferred the resident to the hospital for evaluation. The nursing note dated 8/12/19 at 3:09 PM documented that the resident was admitted to the hospital with [REDACTED]. The Hospital Records dated 08/12/2019 received on 10/31/2019 documented that the resident was pushed to the ground during an altercation with another resident. Resident #1 sustained and was treated for [REDACTED]. Resident #2) Resident #2 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The MDS dated [DATE] documented the resident's cognitive status as severely impaired. Resident #2 required limited assistance with all areas of Activities of Daily Living (ADL) except for eating. She used wheelchair as a mobility device. The CCP titled Behavioral Symptoms/Dementia dated 06/25/2019 documented that the resident kept other residents up at night continuously turning on the light at night, screaming and cursing at others. Interventions included, intervene before resident's agitation escalates, separate from others when agitated. The NPN dated 08/12/2019 at 3:45 AM documented, the resident was on 30 minutes monitoring. At 3:40 AM resident was assisted back to bed. The NPN dated 08/12/2019 at 11:51 AM documented, the resident was observed with discoloration on the left hand. The resident was transferred to the hospital at 10:40 AM for evaluation post altercation. The social work progress note dated 08/12/2019 at 1:30 PM documented, the resident's roommate was phsycially aggressive toward the resident. The resident was transferred to the hospital for evaluation. The NPN dated 08/12/2019 at 3:05 PM documented that the resident returned to the facility at 2:10 PM. Full body assessment conducted and the resident was observed with ecchymosis to right 2nd and 3rd finger, ecchymosis to right arm and top of right breast ecchymosis to left arm. The note dated 08/13/2019 at 12:58 AM in the NPN, documented that the LPN and a co-worker observed Resident #1 hitting Resident #2 with a call bell all over her body. Resident#2 was separated from the abuser and the RNS was made aware. Resident #2 sustained ecchymosis to both hands. The RNS note dated 08/13/2019 at 7:09 AM documented that the resident had altercation with roommate as reported by the staff. The resident sustained [REDACTED]. Resident #3) Resident #3 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The MDS dated [DATE] documented the resident had severely impaired cognition. Resident #3 required staff's assistance with all areas of ADLs except for eating and locomotion off unit. The MDS documented that the resident had no behavioral symptoms during the observation period. The CCP for Behavioral Symptoms for Resident #3 dated 07/18/2019 documented that the resident exhibited physical behavioral symptoms directed toward others (e.g. hitting, and grabbing), invading others' personal space, threatening others, poor personal boundaries/peers' personal space. Interventions included to continue every 15 minute checks for safety. The RNS #1 note dated 08/12/2019 at 9:38 AM for Resident #3, documented that at 6:00 AM the charge nurse reported that the resident had a physical altercation with Resident #1. A Certified Nursing Assistant (CNA #1) witnessed Resident #1 and Resident #3 pushing each other out of Resident #3's room, in doing so they both ended up in the opposite room. Resident #1 was observed on the floor in a sitting position. The Video Surveillance dated 08/12/2019 between 5:44 AM and 6:04 AM of the hallway of the residents' unit was reviewed with the Administrator on 09/05/2019 at 4:03 PM and on 09/06/2019 at 11:28 AM with the Director of Nursing (DON) and the Administrator. At 5:44 AM staff entered into Resident #1 and 2's room. Staff was observed guiding Resident # 2 out of the room , Resident #1 exited the room shortly after and was observed walking in the hallway unsupervised. At 6:04 AM, staff wheeled Resident #1 to the nurse's station. The video surveillance did not have a view of the altercation between Residents #1 and #3. The 11:00 PM-7:00 AM shift LPN #1 was interviewed on 09/06/2019 at 9:52 AM and stated that she heard the call bell from Residents #1 and 2's room. Resident #1 was observed with a call bell and a pillow in her hand and was hitting Resident #2, who was protecting her head by putting both her hands up. Resident #2 was removed from the room. Resident #1 followed the staff out of the room and walked in the hallway. LPN #1 instructed CNA #2 to get a chair for Resident #2 to sit because she seemed like she was going to pass out. Resident #1 was in the hallway and was trying to hit the staff. Resident #1 was pacing back and forth around Resident #3's room. Resident #1 was complaining of pain to her left leg. Resident #3 had a history of [REDACTED]. LPN #1went to the nursing office to call the supervisor. While on her way to the office, CNA #2 told her that Resident #1 was on the floor. The 11:00 PM-7:00 AM shift CNA #1 who was not assigned to any of the residents on 08/12/2019, was interviewed on 09/06/2019 at 10:57 AM and stated that while she was wheeling another resident out of his room, she observed Resident #3 pushed Resident #1. She did not recall other staff in the hallway at the time. Resident #1 had a history of [REDACTED]. There was no prior history between Residents #1 and 3. The 11:00 PM- 7:00 AM shift CNA #2 was interviewed on 09/06/2019 at 2:03 PM and stated that she was assigned to all three residents on 08/12/2019 during the night shift. All three residents were on monitoring for safety. Residents #1 and 3 could be aggressive with staff and other residents. CNA #2 and LPN #1 went into the room and observed Resident #1 hitting Resident #2 with a call bell. Resident #2 was walking toward the door holding her head, she was removed from the room. LPN #1 instructed the CNA #2 to get water for Resident #2. CNA #2 stated that while she was on her way to get the water, she heard Resident #1 screaming and saw Resident #3 standing by his room door and Resident #1 was sitting on the floor, opposite to Resident #3's room. She did not see Residents #1 and 3 interacting. The Director of Nursing (DON) was interviewed on 10/02/2019 at 10:39 AM and stated that Resident #1 and Resident #3 had extensive histories of being physically aggressive with others, poor impulse control, unpredictable behaviors and poor spatial awareness. The staff reported that they observed Resident #1 hitting Resident #2. The residents were separated, and staff tended to Resident #2. Resident #1, who was very behavioral was redirected out of the room. Resident #1 then proceeded down the hall and hit Resident #3. Resident #3 pushed Resident #1 and sustained a left [MEDICAL CONDITION]. CNA #1 was in the area tending to another resident. Resident #1 was not placed at the nurses' station as indicated in the facility's summary of investigation after an altercation with Resident #2. The DON stated that Resident #1 did not need close monitoring after the altercation with Resident #2. Multiple attempts were made to contact the RNS. The RNS was not reachable. 2) Complaint # NY 955 The Video Surveillance dated 08/04/2019 between 4:34 PM through 4:40 PM of Resident #1's unit dining room was reviewed with the DON and the Administrator on 09/05/2019 at 11:30 AM and revealed the following: LPN#2, CNA #3, CNA #4 and the Recreational Aid (RA) were in the dining room. LPN #2 pushed the resident (#1) multiple times away from the medication cart. LPN #2 struck the resident on her left shoulder. LPN #2 was observed touching the resident's neck/shoulder area and pushing the resident down into the chair. LPN #2 walked away from the chair and resident followed her. LPN #2 turned around and pushed the resident into the chair. CNA#4 stood in front of LPN #2 to prevent her from going toward the resident. CNA #4 appeared to be holding the LPN #2's hands preventing her from hitting the resident. LPN #2 did not move and continued the verbal exchanges with the resident. CNA#4 left the area. LPN #2 extended her arms toward the resident. LPN #2 raised her right foot and kicked the resident. LPN #2 then pushed the resident who went backward and held onto a chair. The NPN dated 08/04/2019 at 9:47 PM by RNS #2, documented, at 5:00 PM he became aware of the interaction between the LPN#2 and Resident #1. The staff reported that the resident was agitated, physically abusive to staff, kicking, biting and scratching despite redirection. As per the unit nurse (LPN #2), the resident was allowed time to calm down and offered diversional activities. On assessment, the resident's skin was intact, no bodily injuries noted at this time, the Nurse Practitioner (NP) was notified and recommendations for continued monitoring. The Incident/Accident Report dated 08/04/2019 documented, at 4:45 PM there was an inappropriate contact between the nurse and the resident (#1). The facility investigation dated 08/05/2019 documented, the video surveillance review from 4:35 PM to 4:45 PM (date not documented) revealed that the resident was repeatedly going to medication cart. LPN #2 was seen repeatedly shewing and pushing resident away from the medication cart. The resident was seen hitting the CNA (#4) and LPN #2 aggressively attempting to redirect the resident by grabbing her hands and pushing her chest area down multiple times forcing resident to sit down. CNA #4 was seen pulling LPN #2 away from the resident. The investigation summary dated 08/05/2019 concluded, it was evident that inappropriate interaction took place between LPN #2 and the resident. LPN #2 failed to appropriately interact with resident when attempting to redirect the resident. LPN #2 was suspended and then terminated. CNA #3 and 4 and the RA was suspended pending further investigation due to not appropriately intervening, reporting and following facility policy and protocol. LPN #2's personnel file revealed that she received education on Abuse and Neglect on 02/20/2019 and Communicating with Older Adults with Dementia/Preventing and Managing Aggressive Behaviors on 05/20/2019. LPN #2's personnel file further revealed that the facility documented that upon a review of the facility's surveillance cameras on 08/05/2019, it was confirmed that the employee abused the resident. LPN #2 was terminated for violating the facility's policy and for improper conduct. It was documented that the Employee (LPN #2) stated that she lost it. The CNA #3's personnel file revealed that he received education on Abuse and Neglect on 02/20/2019 and Handling Aggressive Behaviors on 05/29/2019. The personnel file further revealed that CNA #3 was suspended on 08/06/2019 pending investigation and for failure to follow facility's policy and protocol on 08/04/2019. CNA #4's personnel file revealed that he received education on Abuse and Neglect on 02/08/2019 and Handling Aggressive Behaviors on 05/17/2019. The personnel file further revealed that the CNA #4 was suspended on 08/05/2019 for failure to follow facility's policy and protocol on 08/04/2019. The RA's personnel file revealed that she received education on Abuse and Neglect on 03/12/2019 and Preventing, Recognizing, and Reporting Abuse on 03/12/2019. The personnel file further revealed that the RA was suspended on 08/05/2019 for failure to follow facility's policy and protocol on 08/04/2019. The RA subsequently resigned on 08/05/2019. CNA #3 was interviewed on 09/05/2019 at 2:13 PM and stated that the resident was agitated, moving back and forth toward the medication cart. LPN #2 pushed the resident a little bit and told her to back off when the resident tried to take medications off the cart. LPN #2 held the resident by both hands and used excessive force to push the resident down into the chair. The resident became aggressive and resisted. CNA #4 stood in between the resident and LPN #2 to prevent further interactions between them. CNA #3 stated that he did not intervene because LPN #2 had told him to stay away. CNA #3 stated that he proceeded to his regular duties and did not report the incident because he did not consider LPN #2's action toward the resident as abuse. CNA #4 was interviewed on 09/06/2019 at 10:23 AM and stated that the resident hit him on the head with some papers and scratched him. He told LPN #2, she instructed the resident to sit but the resident refused. LPN #2 held the resident by her hands and brought her to the chair and forced her to sit down however, the resident kept standing up. CNA #4 stated that LPN #2 had told him that she will handle it that is why he walked away. A while later the CNA #4 went back to LPN #2 and told her to leave the resident alone. LPN #2 stated ok I will handle it. CNA #4 denied observing LPN #2 hit the resident but stated that it was possible that it occurred. CNA #4 stated that LPN #2's actions toward the resident was abusive. LPN #2 was interviewed on 09/06/2019 at 12:39 PM and stated that the resident was agitated and was kicking and punching the CNAs. The resident punched her in the face and chest and kept coming to her medication cart. She tried to move the resident away by placing her hands up to block the resident from coming to the medication cart. She denied pushing the resident but stated that her hands probably touched the resident when she came too close to her. She did hold the resident's hands behind the resident's back and lead her toward the chair to sit down. The resident was resistive, I held her hand and while I was holding her hands, she was digging into my hands. I pushed her off to get my hands out. I don't recall if its only her hands that I held down, or the shoulder, somewhere there. CNA #4 prevented the resident from hitting her (LPN #2). LPN #2 held the resident's arms behind her back and lead her out of the dining room to calm her down. In a follow up interview on 09/25/2019 at 2:10 PM, with LPN#2 she stated that she viewed the video surveillance of the incident on 08/04/2019 with the DON and Administrator. She denied abusing (kicking, pushing, grabbing) the resident. She stated that pushing or touching a resident was not abuse if a resident was violent, aggressive or resistive. In my case, I was looking out for her (the resident) safety. RNS #2 was interviewed on 09/06/2019 at 1:46 PM and stated that LPN #2 or any other staff on the unit did not report the incident to him. He received a telephone call from the DON approximately 5:30 PM on 08/04/2019 advising him of the incident. LPN #2 denied the allegation that she was aggressive with the resident and pushed her down in to a chair to sit. CNA #3 and CNA #4 thought that LPN #2 was being helpful toward the resident. The RA advised him that LPN #2 was very aggressive with the resident and pushed the resident down to sit in a chair. The resident was examined and no injuries were noted. LPN #2 was sent home on 08/04/2019. The DON was interviewed on 09/06/2019 at 3:43 PM and stated that the Recreational Director notified her of the incident. The DON stated that she and the Administrator came to the facility that evening and initiated an investigation. During facility investigation LPN #2 acknowledged that she was inappropriate and she had just lost it. She was terminated. The involved staff, CNA #3, CNA #4 and RA were all suspended for not intervening and reporting the abuse. The DON concluded that that abuse occurred and LPN #2 inappropriately handled the resident. The resident kept stumbling, that's abuse. Multiple attempts were made to contact the R[NAME] The RA was not reachable. 415.4 (b)(1)(i)

Based on record review, observation and staff interviews during the recertification survey, the Minimum Data Set (MDS) Assessment did not accurately reflect the resident's current status. This was evident for one of two residents reviewed for Discharge Planning. Specifically, the Annual MDS Assessment, dated 1/23/19, (Section Q 0100, Q 0500 and Q 0550 ) documented Resident # 93 and a family member participated in the assessment and that the family member was interested in the resident returning to live and receive services in the community. There was no documented evidence in the Medical Record or the Comprehensive Care Plan (CCP) titled Long Term Care the family member had requested that the resident return to the community or that the resident was being considered for community placement. The finding is: Resident # 93 has [DIAGNOSES REDACTED]. The resident is [AGE] years old and was admitted to the facility on [DATE]. The Annual MDS assessment dated [DATE] documented that the resident has unclear speech, rarely understands and had severely impaired vision. The resident's Brief Interview for Mental Status (BIMS) Score was 3, indicating severely impaired cognitive function. The MDS documented that the resident/family member had participated in the annual assessment and that there was an interest in the resident returning to live in the community. The CCP for Long Term Care dated 2/6/17 and last updated 5/7/17 documented the resident was placed in the facility for long term care. The Social Work (SW) Annual assessment dated [DATE] documented the resident did not express preference to return to the community and there was no active Discharge Plan. The SW Progress Note dated 1/23/19 at 8:45 AM documented that the Annual CCP meeting was held. The progress note documented the resident did not participate in the meeting because of poor cognition and even though the family member was notified of the meeting, there was no participation by the family. The resident was observed on 5/25/19 at 12:15 PM lying in bed. The resident did not respond to attempts at conversation. The resident's Certified Nursing Assistant (CNA) was interviewed on 5/25/19 at 12:15 PM. The CNA stated the resident does respond to simple questions and can make some needs known, but that the resident's response fluctuates. A Social Worker was interviewed on 5/25/19 at 1:00 PM. The SW stated that she was not the resident's assigned SW, however, she did call the resident's sister regarding the documentation of community placement. The SW stated that the family member was not requesting placement into the community. The SW who completed the Annual MDS dated [DATE] was unavailable for interview. In a subsequent interview with the SW on 05/30/19 at 11:29 AM, the SW stated that it is the responsibility of the SW to complete Section Q of the MDS. The SW further stated that the SW Annual Assessment documenting participation should match the MDS. The MDS Coordinator/Registered Nurse (RN) was interviewed on 5/30/19 at 1:00 PM. Although the RN acknowledged that the MDS Coordinator reviews and signs the MDS for completion, the RN was unable to confirm the responsible discipline for Section Q. 415.11(b)

Based on observation, record review, and staff interviews during the recertification survey, the facility did not ensure that each resident's drug regimen was free from unnecessary medications. This was evident for one of five residents reviewed for antipsychotic medication use. Specifically, Resident #20 was administered [MEDICATION NAME] (an antianxiety medication) 0.5 Milligrams (mg) as a one time dose. There was no documented evidence that non-pharmacological interventions were attempted prior to the administration of the anti-anxiety medication. The finding is: Resident #20 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. A Minimum Data Set (MDS) assessment dated [DATE] documented the resident had a Brief Interview for Mental Status (BIMS) score of 9 indicating the resident had moderately impaired cognition. The MDS documented the resident had no behavior concerns. A Nursing Progress Note dated 5/3/19 documented the resident was non complaint with safety and was agitated despite re-enforcement by staff. The progress note documented to give an anti-anxiety medication [MEDICATION NAME] 0.5 mg STAT (immediately) and that the effectiveness of the medication was pending. A physician's orders [REDACTED]. The Medication Administration Record [REDACTED]. There was no documented evidence in the medical record that non-pharmacological interventions were completed prior to the administration of the anti-anxiety medication [MEDICATION NAME]. Resident #20 was observed on 5/29/19 at 11:00 AM. The resident was in her room, in a wheelchair looking at television. The resident did not wish to be interviewed. An interview was held with the Director of Nursing Services(DNS) on 5/29/19 at 10:45 AM. The DNS reviewed the medical record and stated there was no documented evidence that non-pharmacological interventions were attempted prior to the administration of the [MEDICATION NAME], and that the Licensed Practical Nurse (LPN) should have documented non-pharmacological interventions prior to administering the [MEDICATION NAME]. An interview was held with the LPN on 5/30/19 at 9:00 AM. The LPN stated that she was wheeling another resident down the hallway and as she was passing Resident #20, the resident stated her left foot was run over. The LPN stated the resident became restless and fidgety. The LPN stated the resident was upset her left foot was hit by the other resident's wheelchair and became agitated. The LPN stated the Nurse Practitioner (NP) was informed and initiated the [MEDICATION NAME]. The LPN further stated she did not document non-pharmacological interventions and should have. An interview was held with the NP on 5/30/19 at 9:18 AM. The NP stated the LPN informed her Resident # 20's left foot was run over by another resident's wheelchair. The NP stated she ordered Tylenol for pain which was given to the resident and the resident's foot was assessed with [REDACTED]. 415.12(l)(2)(i)

Based on observation and interviews conducted during a recertification survey, the facility did not ensure that a safe, sanitary and comfortable environment was maintained. Specifically, housekeeping services were not provided in a timely manner in 1 of 2 day/dining rooms (Dementia unit). The finding is: On 5/23/19 at 12:45 PM during the lunch meal observation, the Dementia Unit dining room was observed with more than 10 residents present. There were two Licensed Practical Nurses (LPN) present and three Certified Nursing Assistants (CNAs) present in the dining room. One unsampled resident was observed with non-skid socks walking towards a table. There were multiple food debris items on the floor. LPN#1 was interviewed on 5/23/19 at 12:45 PM, at the time of the observation. She stated that the floor is cleaned after the second lunch seating meal is completed. The Director of Housekeeping was interviewed on 5/23/19 at 12:50 PM and stated if housekeeping staff had been notified, the housekeeper would have come in to clean the floor immediately. Normally the floors are cleaned after the second meal is completed; however, if a spill occurs or food particles are found dropped on the floor, staff should notify housekeeping immediately. 415.29

Based on record review and radiology provider and staff interviews during the recertification survey, the facility did not promptly notify the Attending Physician of the radiological findings. This was evident in 1 of 1 resident reviewed for radiological reporting of results by the radiology provider to the physician in a total of 38 Stage II sampled residents. Specifically, Resident #4 had a Physician order [REDACTED]. On 3/17/14, the CXR report revealed that the resident had a Left Lung Collapse. There was no documented evidence that the radiology provider promptly notified the Attending Physician of Resident #4's CXR result when the CXR was completed and read by the radiologist on 3/13/14 at 10:13 PM (22:13 hours). This resulted in actual harm for Resident #4 that is not immediate jeopardy. The finding is: Resident #4 has [DIAGNOSES REDACTED]. The resident was admitted to the facility on [DATE]. The Minimum Data Set ((MDS) dated [DATE] documented that the resident's Brief Interview for Mental Status (BIMS) score was 15; that indicated that the resident was independent in cognition. The MDS also documented that the resident used wheelchair as mobility device and had impairment on one side of the upper and lower extremities. The Physician order [REDACTED]. The Medication Administration Record [REDACTED]. The MAR indicated [REDACTED]. The Physician's Progress Note dated 3/13/14 documented that the resident complained of shortness of breath (SOB). The Note also documented that on auscultation of the chest revealed "good air entry bilaterally." The Physician order [REDACTED]. The Nurses Note (NNote) dated 3/13/14 (Thursday) documented that the resident was seen by the Physician secondary to shortness of breath (SOB) . The Physician ordered CXR to r/o Pneumonia. The NNote dated 3/13/14 documented that the chest x-ray was done. The NNote dated 3/14/14 documented that the chest x-ray was done yesterday to r/o Pneumonia. The NNote also documented that the results were still pending and that the staff will continue to monitor. The NNote dated 3/15/14 documented that documented that the radiology provider was "contacted at 11:00 AM and stated that the CXR results are still pending." The NNote, 3 days later on, dated 3/16/14 documented that the CXR completed on 3/13/14 was still pending. The NNote also documented that a message was left with the radiology provider and that the nurse will follow up on 3/17/14 if no responses were to be received from next shift nurse during the tour. The NNote dated 3/17/14 documented that at 10:00 AM that the facility contacted the radiology department to obtain the 3/13/14 CXR result. The NNote also documented that the Attending Physician read the CXR result with the [DIAGNOSES REDACTED]. The Attending Physician ordered to send the resident to the hospital and that the family was notified of the resident's transfer. In addition, the NNote also documented that the ambulance arrived at the facility at 12:30 PM. The resident's vital signs were: blood pressure of 143/92 (normal is less than 120/80), heart rate/pulse of 130 beats/minute (normal is 60-100 beats/minute), temperature of 98.7 degrees Fahrenheit (normal 98.6) and respiratory rate of 24 breaths/minute (normal 16-25 respirations per minute in a long term care setting). A review of the NNotes from 3/13/14 through 3/17/14 revealed no documented evidence that the licensed nursing staff assessed the resident's breath sounds or assessed vital signs (v/s) until after the CXR results were known on 3/17/14. Review of the NNotes from 3/13/14 through 3/17/14 also revealed that there was no documented evidence that the Physician was notified of the resident's CXR status that the result was still pending. The physician progress notes [REDACTED]. The Physician order [REDACTED]. An interview with the Certified Nursing Assistant (CNA), who worked on 3/17/14 when the resident was sent to the hospital, was conducted on 4/1/14 at 2:40 PM . The CNA stated that the resident had "a little cold, looked fine and regular" and that the resident did not complained of difficulty of breathing. A confidential interview with a facility visitor was conducted on 3/27/14 at 10:15 AM. The visitor reported to the survey team that, while the visitor was on the unit sometime on 3/17/14, Resident #4 "appeared to be in distress" that the resident had difficulty breathing and was alone in his room. The visitor also stated that this was brought to the facility's attention via a CNA. The visitor stated that there was no staff at the resident's bedside while waiting for the ambulance to transport the resident to the hospital. In addition, the visitor also stated that the CNA reported the nursing staff were attending a meeting at that time. An interview with the Administrator was conducted on 4/2/14 at 10:21 AM. The Administrator stated that she was not aware nor made aware that the resident's CXR result was pending for 4 days from 3/13/14 through 3/17/14 morning not until 4/2/14 when she was being interviewed by the surveyor. An interview with radiology provider Operation Manager was conducted on 4/2/14 at 2:10 PM. The Manager stated that per documentation the resident's CXR was done 3/13/14 at around 7:30 PM. The Manager could not say when it was reported to the nursing home facility, to whom and by whom. He said all the records are in the archive and had to be retrieved in a day or two. On 4/2/14 at 2:30 PM, interview was conducted with the Licensed Practical Nurse (LPN), who was on duty on 3/13/14 when the CXR was ordered and also on 3/17/14 duty when the resident was sent to the hospital. The LPN stated that the resident was noted to be fine, coughing, not cyanotic, and was "normal for the resident to deep breathing" on 3/13/14 and on 3/17/14. The LPN also stated that the resident was administered [MEDICATION NAME] (a [MEDICATION NAME][MEDICATION NAME] inhaler) as needed (PRN) as per the Physician order [REDACTED]. The LPN could not remember who the RN Supervisor was. In addition, the LPN also stated that the resident had wheezing on both lungs upon auscultation on 3/13/14 and on 3/17/14. However, the LPN could not identify if the wheezing was only on one or on both lungs. The LPN also stated that she did not documented her findings in the medical record. Review of the medical record revealed that the resident's CXR radiology report on file dated 3/13/14 documented an impression of Left Lung Collapse at 10:13 PM (22:13:25 hours) and was faxed to the facility on [DATE] at 8:54 AM. In an interview with the Director of Nursing Services (DNS) conducted on 4/3/14 at 8:55 AM, the DNS stated that she was "unaware from the get go," but was made aware on 3/17/14 by the Attending Physician/Medical Director, RN Supervisor and the LPN Charge Nurse that the resident's CXR result was still pending since 3/13/14. The DNS also stated that the Assistant DNS called the radiology provider and spoke with Operations Manager on 3/17/14. The radiology provider sent a fax on 3/13/14 but did not include the resident's CXR report. The DNS stated that the Nursing Supervisor should be calling the doctors or officer of the day to get the results from the radiology provider. The DNS stated that there is no faxed x-ray log book. The DNS stated that the nursing supervisor on each shift picks up the 24-hour report and should have reviewed that there was a problem of the resident's CXR result. The DNS further added that the nursing staff "dropped the ball" and that the x-ray result should be reported in 4-5 hours time frame from the radiology provider. In a follow up interview with the radiology provider Operation Manager conducted on 4/3/14 at 11:00 AM. the Manager stated that the provider had transmitted the faxed x-ray reports on the night of 3/13/14 at 10:15 PM (22:15 Hours) containing another resident's x-ray report as page 001 and that of Resident #4's CXR report as page 002. A report was faxed but the report was not correct. However, the Manager could not provide proof of the page 002 x-ray report for Resident #4 that was transmitted to the facility on [DATE]. The Manager could only provide a copy of the page 001 containing the other resident's report and not Resident #4's CXR result. An interview with the Attending Physician/Medical Director was conducted on 4/3/14 at 12:43 PM. He stated that he was not made aware by the staff that the x-ray results were still pending. In a follow up interview conducted on 4/3/14 at 1:55 PM, the Physician stated that as "standard of practice, if I order the CXR it is incumbent for the radiology to call the Attending Physician for any abnormality. The radiologist should reach out to the Attending Physician and discuss the x-ray findings". The Physician added that "No, I do not go to check for the results of the x-ray everyday. I can't call for every patient that I have. I did not receive the call from the nursing staff. I called the radiology on the 17th. I sent the resident to the hospital with the panic finding of the CXR." The Physician stated that he expected the nursing staff to monitor the resident's vital signs and respiratory status and document them. The facility's undated policy and procedure titled Re: Communication and Criteria for Diagnostic X-rays/Diagnostic Tests From Stat Portable (the name of the x-ray company documented "...All notification must be documented in the chart. If results are not received within a timely manner 4-5 hours after completion unless otherwise specified. The Physician/Administration on duty must be notified." 415.21 (b( (1)

Based on record review, and an annonymous visitor and staff interviews during the recertification survey, the facility did not provide the necessary care and services to attain or maintain the highest practicable physical, mental, and psychosocial well-being, in accordance with the comprehensive assessment and plan of care that each resident must receive. This was evident in 2 of 4 residents reviewed for hospitalization in a total of 38 Stage II sampled residents (Residents #4 and 22) and one of six residents reviewed for unnecessary medications (Resident # 18). Specifically, 1) Resident #4 had a Physician order [REDACTED]. On 3/17/14, the CXR report revealed that the resident had a Left Lung Collapse. There was no documented evidence in the medical record that the nursing staff had notified the Physician that the CXR still had no results from 3/13/14 through 3/17/14; 2) Resident # 22, with a known history of Diarrhea, was not treated for [REDACTED].# 18 did not receive treatment in a timely manner to a rash on the gluteal folds. This resulted in actual harm for Resident # 4 and no actual harm with potential for more than minimal harm which is not Immediate Jeopardy for Residents # 22 and # 18. The findings are: 1) Resident #4 has [DIAGNOSES REDACTED]. The resident was admitted to the facility on [DATE]. The Minimum Data Set ((MDS) dated [DATE] documented that the resident's Brief Interview for Mental Status (BIMS) score was 15; that indicated that the resident was independent in cognition. The MDS also documented that the resident used wheelchair as mobility device and had impairment on one side of the upper and lower extremities. The Physician order [REDACTED]. The Medication Administration Record [REDACTED]. The MAR indicated [REDACTED]. The Physician's Progress Note dated 3/13/14 documented that the resident complained of shortness of breath (SOB). The Note also documented that on auscultation of the chest revealed "good air entry bilaterally." The Physician order [REDACTED]. The Nurses Note (NNote) dated 3/13/14 (Thursday) documented that the resident was seen by the Physician secondary to shortness of breath (SOB) . The Physician ordered CXR to r/o Pneumonia. The NNote dated 3/13/14 documented that the chest x-ray was done. The NNote dated 3/14/14 documented that the chest x-ray was done yesterday to r/o Pneumonia and that the results were still pending and that the staff will continue to monitor. The NNote dated 3/15/14 documented that documented that the radiology provider was "contacted at 11:00 AM and stated that the CXR results are still pending." The NNote, 3 days later on, dated 3/16/14 documented that the CXR completed on 3/13/14 was still pending. The NNote also documented that a message was left with the radiology provider and that the nurse will follow up on 3/17/14 if no responses were to be received from next shift nurse during the tour. The NNote dated 3/17/14 documented that at 10:00 AM the facility contacted the radiology department to obtain the 3/13/14 CXR result. The NNote also documented that the Attending Physician read the CXR result with the [DIAGNOSES REDACTED]. The Attending Physician ordered to send the resident to the hospital and that the family was notified of the resident's transfer. In addition, the NNote also documented that the ambulance arrived at the facility at 12:30 PM. The resident's vital signs were: blood pressure of 143/92 (normal is less than 120/80), heart rate/pulse of 130 beats/minute (normal is 60-100 beats/minute), temperature of 98.7 degrees Fahrenheit (normal 98.6) and respiratory rate of 24 breaths/minute (normal 16-25 respirations per minute in a long term care setting). A review of the NNotes from 3/13/14 through 3/17/14 revealed no documented evidence that the licensed nursing staff assessed the resident's breath sounds or assessed vital signs (v/s) until after the CXR results were known on 3/17/14. Review of the NNotes from 3/13/14 through 3/17/14 also revealed that there was no documented evidence that the Physician was notified of the resident's CXR status that the result was still pending. The physician progress notes [REDACTED]. The Physician order [REDACTED]. An interview with the Certified Nursing Assistant (CNA), who worked on 3/17/14 when the resident was sent to the hospital, was conducted on 4/1/14 at 2:40 PM . The CNA stated that the resident had "a little cold, looked fine and regular" and that the resident did not complained of difficulty of breathing. A confidential interview with a facility visitor was conducted on 3/27/14 at 10:15 AM. The visitor reported to the survey team that, while the visitor was on the unit sometime on 3/17/14, Resident #4 "appeared to be in distress" that the resident had difficulty breathing and was alone in his room. The visitor also stated that this was brought to the facility's attention via a CNA. The visitor stated that there was no staff at the resident's bedside while waiting for the ambulance to transport the resident to the hospital. In addition, the visitor also stated that the CNA reported the nursing staff were attending a meeting at that time. An interview with Administrator was conducted on 4/2/14 at 10:21 AM. The Administrator stated that she was not aware nor made aware that the resident's CXR result was pending for 4 days from 3/13/14 through 3/17/14 morning not until 4/2/14 when she was being interviewed by the surveyor. An interview with radiology provider Operation Manager was conducted on 4/2/14 at 2:10 PM. The Manager stated that per documentation the resident's CXR was done 3/13/14 at around 7:30 PM. The Manager could not say when it was reported to the nursing home facility, to whom and by whom. He said all the records are in the archive and had to be retrieved in a day or two. On 4/2/14 at 2:30 PM, an interview was conducted with the Licensed Practical Nurse (LPN), who was on duty on 3/13/14 when the CXR was ordered and also on 3/17/14 duty when the resident was sent to the hospital. The LPN stated that the resident was noted to be fine, coughing, not cyanotic, and was "normal for the resident to deep breathing" on 3/13/14 and on 3/17/14. The LPN also stated that the resident was administered [MEDICATION NAME] (a [MEDICATION NAME][MEDICATION NAME] inhaler) as needed (PRN) as per the Physician order [REDACTED]. The LPN could not remember who the RN Supervisor was. In addition, the LPN also stated that the resident had wheezing on both lungs upon auscultation on 3/13/14 and on 3/17/14. However, the LPN could not identify if the wheezing was only on one or on both lungs. The LPN also stated that she did not documented her findings in the medical record. Review of the medical record revealed that the resident's CXR radiology report on file dated 3/13/14 documented an impression of Left Lung Collapse at 10:13 PM (22:13:25 hours) and was faxed to the facility on [DATE] at 8:54 AM. In an interview with the Director of Nursing Services (DNS) conducted on 4/3/14 at 8:55 AM, the DNS stated that she was "unaware from the get go," but was made aware on 3/17/14 by the Attending Physician/Medical Director, RN Supervisor and the LPN Charge Nurse that the resident's CXR result was still pending since 3/13/14. The DNS also stated that the Assistant DNS called the radiology provider and spoke with Operations Manager on 3/17/14. The radiology provider sent a fax on 3/13/14 but did not include the resident's CXR report. The DNS went on to say that the Nursing Supervisor should be calling the doctors or officer of the day to get the results from the radiology provider. The DNS stated that there is no faxed x-ray log book. The DNS stated that the nursing supervisor on each shift picks up the 24-hour report and should have reviewed that there was a problem of the resident's CXR result. The DNS further added that the nursing staff "dropped the ball" and that the x-ray result should be reported in 4-5 hours time frame from the radiology provider. In a follow up interview with the radiology provider Operation Manager conducted on 4/3/14 at 11:00 AM. The Manager stated that the provider had transmitted the faxed x-ray reports on the night of 3/13/14 at 10:15 PM (22:15 Hours) containing another resident's x-ray report as page 001 and that of Resident #4's CXR report as page 002. A report was faxed but the report was not correct. However, the Manager could not provide proof of the page 002 x-ray report for Resident #4 that was transmitted to the facility on [DATE]. The Manager could only provide a copy of the page 001 containing the other resident's report and not Resident #4's CXR result. An interview with the Attending Physician/Medical Director was conducted on 4/3/14 at 12:43 PM. He stated that he was not made aware by the staff that the x-ray results were still pending. In a follow up interview conducted on 4/3/14 at 1:55 PM, the Physician stated that as "standard of practice, if I order the CXR it is incumbent for the radiology to call the Attending Physician for any abnormality. The radiologist should reach out to the Attending Physician and discuss the x-ray findings". The Physician added that "No, I do not go to check for the results of the x-ray everyday. I can't call for every patient that I have. I did not receive the call from the nursing staff. I called the radiology on the 17th. I sent the resident to the hospital with the panic finding of the CXR." The Physician stated that he expected the nursing staff to monitor the resident's v/s and respiratory status and document them. The facility's undated policy and procedure titled Re: Communication and Criteria for Diagnostic X-rays/Diagnostic Tests From Stat Portable (the name of the x-ray company) documented "...All notification must be documented in the chart. If results are not received within a timely manner 4-5 hours after completion unless otherwise specified. The Physician/Administration on duty must be notified." 2) Resident # 22 is a [AGE] year old male with the following Diagnoses: [REDACTED]. The Hospital Discharge Summary dated 2/14/14 documented that the resident occasionally has had bowel incontinence secondary to loose stools. The patient states he has had diarrhea for four weeks; watery brown (stools) without blood (or) mucous... . The Hospital Discharge Summary further documented that the diarrhea persisted during the (hospital) admission and that a biopsy pathology was returned and was highly suggestive of amyloid... . In addition, the discharge medications included [MEDICATION NAME] 2.5 mg tablet, one tablet by mouth four times per day as needed. The resident was admitted to the facility on [DATE] and subsequently hospitalized for [REDACTED]. The Admission Minimum Data Set assessment dated [DATE] documented that the resident was cognitively intact with a Brief Interview Mental Score of 15. The Nursing Admission assessment dated [DATE] documented the date of the residents' last bowel movement on 2/14/14. There was no documented evidence of constipation on the initial nursing assessment nor in the nursing notes reviewed. A Comprehensive Care Plan (CCP) dated 2/14/14 documented that the resident was incontinent of bowel. The CCP evaluation dated 2/17/14, has the following documentation: On interview with the Certified Nurse Aide (CNA), she states that the resident was having multiple runny stools. The Nursing Progress notes dated 2/15/14 at 3 PM documented that the resident had loose stools times two. The nursing progress note documented to increase fluids and to monitor (the resident) closely. There was no documented evidence that the resident received medication to address the episodes of loose stools. The facility's admission Physician's History and Physical dated 2/17/14 documented that the resident's prognosis as good and the resident's Blood Pressure (BP) as 130/80. The Registered Dietitian (RD) notes on the initial Nutritional assessment dated [DATE] that the resident's bowel function was diarrhea and that he had loose Bowel Movements times two on 2/15/14. In addition, the RD documented that the resident's history includes [DIAGNOSES REDACTED], weight loss and diarrhea in the past few weeks. She also documented that the resident agreed to extra fluids ; 10 AM 8 ounces diet lemonade, 2 PM diet gingerale and at 8 PM fruit to help meet nutritional needs. An oncology follow up dated 2/19/14 documented that the recent admission to the hospital was for treatment of [REDACTED]. The current recommendations on the consult were as follows: 1) Treat Diarrhea with a standing dose of [MEDICATION NAME]; one tab twice per day and one tab twice a day as needed with a maximum (dose) of four tablets per day; hold if constipation. There is a documented telephone order for the standing dose of [MEDICATION NAME] twice per day on 2/21/14 at 2 PM, two days following the Oncology recommendations. The MAR indicated [REDACTED]. Despite there being documented evidence by nursing staff, a CNA interview and the RD that the resident had episodes of loose watery stools, the Medication Administration Record [REDACTED]. In addition, despite documented history of loose stools for weeks, the documented loose stools on both nursing notes, dietary notes and the CCP, the first dose of the [MEDICATION NAME] was not documented as received until 2/21/4 at 5 PM, one week after the residents' admission. An interview was conducted with the Director of Nursing Services (DNS) on 4/4/14 at 10:45 AM and revealed that the [MEDICATION NAME] should have been given and documented by the nurse who gave the medication when she documented the loose stools (in the nursing progress notes). The DNS stated that when the resident returned with the consultation from the Oncologist, the Physician should have been contacted sooner (by nursing staff) to change the medication order as recommended and documented by the Oncologist on 2/19/14. She further explained that she would have expected the MD to address the recommendations the next day, 2/20/14. An interview was conducted with the Registered Nurse (RN) Supervisor on 4/4/14 at 11:00 AM. The RN stated that she found the order (for the standing dose of [MEDICATION NAME]) on the nursing unit signed by the MD on 2/21/14 and realized that the orders had not been picked up. Subsequently, the RN documented the orders on the MAR for the standing dose of [MEDICATION NAME]. An interview was conducted with the Licensed Practical Nurse (LPN) on 4/4/14 at 12:30 PM who documented the loose stools on 2/15/14 in the nursing progress notes. The LPN explained that she did not know exactly what happened. She did state that in one instance where (the resident) had loose stools, there was no (physician's) order for the [MEDICATION NAME]. The LPN further stated that the order for the [MEDICATION NAME] was received after her shift ended and was picked up by a nurse on a later shift that same day. An interview was conducted with the Medical Director (MD) on 4/4/14 at 3:10 PM. The Physician stated that he ordered the [MEDICATION NAME] to be discontinued upon the resident's admission. He further explained at the time of admission, the resident was not having loose stools and was now constipated (although there was no documented evidence of constipation). The MD stated that during the admission order confirmation with nursing, it was reported that the resident had not had a Bowel Movement (BM) for a couple of days. The MD stated "I chose to order [MEDICATION NAME] PRN if he needed it and discontinue the [MEDICATION NAME]." The MD further reported that that he would not have expected the nursing staff to treat two episodes of loose stools with [MEDICATION NAME]. The MD stated, " I would not treat that (two documented episodes of loose stools) until it becomes a bigger problem". The MD stated that the recommendations from the Oncology Consult should have been put into place on 2/20/14. 3) Resident #18, with [DIAGNOSES REDACTED]. The resident's admission nursing assessment note dated 3/05/14 identified a rash to the gluteal folds. The Admission physician orders [REDACTED]. Review of the Treatment Administration Record (TAR) revealed that the resident received the first application of the [MEDICATION NAME] cream on 3/07/14 on the 7 AM - 3 PM shift. An interview was held with the Director of Nursing Services (DNS) on 4/02/14 at 2;30 PM. The DNS stated that the the pharmacy received the request for [MEDICATION NAME] on 3/6/14 at 1:30 AM and that the medications and [MEDICATION NAME] cream was delivered to the facility on [DATE] at approximately 6:30 AM. The DNS stated that there should have been two applications of the [MEDICATION NAME] cream to the resident's buttocks on 3/06/14, once on the 7 AM -3 PM nursing shift and once on the 3 PM - 11 PM nursing shift. An interview was held on 4/04/14 at 12:19 PM with the pharmacist. There pharmacist stated that the pharmacy received the order for [MEDICATION NAME] cream on 3/06/14 at 1:45 AM and that the [MEDICATION NAME] cream was delivered to the facility at 6:02 AM on 3/06/14. A subsequent interview was held with the DNS on 4/04/14 at 4:15 PM with the DNS. The DNS stated that she would expect the nurse to sign for the application of [MEDICATION NAME] cream on the TAR when applied, and the lack of signatures would signify that the cream was not applied. The DNS stated that there would be no excuse not to apply the cream since it was here in the facility. The nurse who worked on 3/06/14 were unavailable for comment. 415.12

Based on record review, observation, staff and resident interviews during the Post Survey Revisit (PSR) survey, the facility failed to provide the necessary care and services in order to provide the highest, practicable physical, mental and psychosocial well being. This was evident for one resident reviewed for pain management. Specifically, Resident # 246 was admitted on [DATE] with orders for [MEDICATION NAME] and was not provided with the pain medication in a timely manner, nor was there documentation of monitoring for effective pain management. This resulted in no actual harm with potential for more than minimal harm that is not immediate jeopardy. This is a REPEAT deficiency from the April 2014 Recertification survey. The finding is: Resident # 246 has [DIAGNOSES REDACTED]. The Comprehensive Care Plan (CCP) dated 5/29/14 documented that the resident is cognitively intact with a BIMs (able to complete a brief interview for mental status) score of 15. Interventions include pain evaluation as needed. A CCP for pain was initiated on 5/29/14 related [MEDICAL CONDITION] of the brain. Interventions included to observe for signs / symptoms of pain, administer pain medications as ordered and monitor effectiveness of pain management as needed. The Admission physician orders [REDACTED]. On 6/1/14 at 12 AM, a telephone order was obtained for Tylenol 650 mg every 4 hours as needed for pain. On 6/1/14 at 5:30 PM another telephone order was obtained to give [MEDICATION NAME] 1 tab from the emergency box every 4 hours as needed until [MEDICATION NAME] comes from pharmacy. The Medication Administration Record [REDACTED]. On 6/1/14, the MAR indicated [REDACTED]. On 6/1/14 at 12 AM and at 9 AM, Tylenol was given for pain. At 12 AM the pain level was documented at "6" out of 10 (10 being most severe pain) and the result was an improvement to a "5". At 9 AM, no assessment of pain was documented before and after the administration of the pain medication. On 6/2/14 at 7 am [MEDICATION NAME] 1 tab was given for leg pain of 7. There was no re-assessment of pain level documented. A review of the emergency kit controlled drug accountability form documented that at 5:30 PM, 1 tablet of [MEDICATION NAME] was taken by the nurse. There was no documentation on the MAR indicated [REDACTED]. On 6/2/14 at 12:00 PM, the resident was interviewed and stated that she has been having pain daily since Saturday 5/31 and she was told that she was being given [MEDICATION NAME] for pain. She stated normally [MEDICATION NAME] has relieved her pain and she can't understand why she has not been receiving relief. She stated that the doctor saw her today and ordered another medication, [MEDICATION NAME]. She reports the pain as a "9 out of 10". The charge nurse Licensed Practical Nurse (LPN) was present when the resident was complaining of level of pain. An interview with the medication/charge LPN on 6/2/14 at 11:46 AM revealed that the resident's medication [MEDICATION NAME] was not in stock and that the night nurse gave her the medication at 7 AM on 6/2/14. The medication/charge LPN stated "The physician and myself assessed the resident this morning and the resident had pain when resident's leg was touched." The LPN stated that the physician did not order to give her any more medication for pain at the time of the assessment. The LPN also stated that the resident did not request any pain medication after 11 AM. On 6/3/14 at 11:00 AM, the resident was re- interviewed and stated that she has been having relief once they give her the [MEDICATION NAME] pain medication until it starts to wear down. The resident said "Once it wears down I need the pain medication again". The LPN medication nurse that worked on 6/1/14 from 7 AM to 11 PM was interviewed on 6/3/14 at 12:15 PM and stated that she should have documented an assessment of the resident's pain level before and after the administration of any pain medication. She stated that the resident did report some relief of pain after giving the resident the pain medication [MEDICATION NAME] on 6/1/14 at 5:30 PM. The LPN further stated that she gave the Tylenol on 6/1/14 at 9 AM and remembered the resident having some relief with Tylenol. She stated she will do a better job to document assessment before and after pain medication administration. The LPN medication nurse that works 11 PM- 7 AM was not available for interview. The Nurse Practitioner (NP) made out a triplicate for [MEDICATION NAME] dated 6/2/14 and documented the triplicate number onto the physician order [REDACTED]. "When it was brought to my attention this AM , a script was made out and sent to pharmacy". The physician was called on 6/2/14 at 12:40 PM and said "On Friday I assessed the resident. The resident was not in pain. I was not aware that the resident's [MEDICATION NAME] was not in stock until yesterday (on 6/1/14) and I ordered [MEDICATION NAME] to treat her pain. The physician was again interviewed on 6/3/14 at 10:00 AM and stated that if the resident was in pain, when he assessed the resident on 5/29/14, a script would have been made out to dispense the narcotic [MEDICATION NAME]. "We have an emergency box that contains 5 day supply of [MEDICATION NAME] (which contains the ingredient [MEDICATION NAME] plus Tylenol) for all residents". He stated that because the resident required the medication on a PRN basis, there would have been no need to send a script because if the resident does not use the medication it would have been wasted. He further stated that on 6/1/14, he received a phone call that the resident was in pain at 5:30 PM. He stated that at that time he gave the nurse an order to take [MEDICATION NAME] from the narcotic box to address the residents pain. He stated that he would have expected the nurse to administer the medication at that time (5:30 PM) and to document an assessment before and after administering [MEDICATION NAME]. He also stated that when the resident first complained of pain on 5/31, an order was obtained on 6/1/14 at 12 AM to administer Tylenol 650 mg. every 4 hours as needed for pain. The physician stated that an assessment should have been documented and if there was no improvement in the resident's pain level, he or the NP should have been notified and the stronger pain medication ([MEDICATION NAME]) would have been ordered. The pharmacy supervisor was interviewed on 6/2/14 at 2:25 PM. "We first received orders on 5/29 at 5:18 AM. We would not fill the medication if a triplicate was not faxed over with the medication. We did not receive a script from the physician until 6/2/14 at 11:17 AM and that was the reason we could not dispense the [MEDICATION NAME]". The Director of Nursing Services (DNS) was interviewed on 6/2/14 at 3:24 PM and stated that if the script was not completed by the physician, the facility would not receive the [MEDICATION NAME] for the resident. The nurse practitioner should have made out a triplicate script, so pharmacy can dispense the medication. The day nurse is responsible to pick up a missing script to dispense the narcotic. Other shifts would not be responsible. All nurses are responsible to document assessment of pain level prior to and after giving pain medications. She further stated if pain levels were not relieved by ordered mediations, the physician should have been notified promptly to assess the need of giving stronger medications or other interventions that the physician deems necessary. The facility's Pain management policy dated 11-21-02 documented that assessment should occur after pharmacological intervention and with standardized pain assessment method. Pain scale is to be used from 0-10 with 0= no pain and 10= worst pain. The policy documents that after administration of pain medication, the RN/LPN documents on the MAR, the residents pain scale. The policy further states to re- evaluate resident with chronic pain who are taking medications containing narcotics. 415.12