Norview Heights Rehabilitation and Nursing
Norfolk, Virginia · CCN 495309
16 surveys since 2011. The first finding at harm level was recorded in 2017.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 107
- Surveys
- 16
- Harm or worse
- 2
- Immediate jeopardy
- 0
Findings where a surveyor recorded actual harm to a resident.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 60
- Ownership
- For profit - Corporation
- Chain
- EASTERN HEALTHCARE GROUP
- County
- Norfolk City
- Medicare-certified since
- 1996
CMS ratings
- Overall
- 2
- Health inspection
- 3
- Staffing
- 1
- Quality measures
- 4
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat more weighted findings than its peer group.
Weighted by harm level, against 33 for-profit facilities with fewer than 66 beds in Virginia.
Last survey on record
Jul 17, 2024
845 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.24 | 3.46 |
| Registered-nurse hours per resident day | 0.52 | — |
| Annual nurse turnover | 69.6% | 55.1% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G12.2% | H— | I— |
| No harm, potential for more than minimal | D3269.6% | E1226.1% | F12.2% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F7614×
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F6893×
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F5802×
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F6252×
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
- F6842×
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
In the surveyor’s words
From the most serious findings on record at Norview Heights Rehabilitation and Nursing, in the surveyor’s own words.
- No harm, potential for more than minimal, patternF580Oct 12, 2023
Based on observation, staff interview, facility documentation review, the facility staff failed to inform the Resident and the resident's representative of the administration of expired insulin for 1 of 3 residents (Resident #2) in the survey sample. The findings include: The facility staff notify Resident #2 and her family that she was administered expired Insulin Lispro. Resident #2 was originally admitted to the facility [DATE] and readmitted [DATE] after an acute care hospital stay. The current diagnoses included Type 2 Diabetes Mellitus. The quarterly, Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of [DATE] coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 9 out of a possible 15. […]
- No harm, potential for more than minimal, patternF684Oct 12, 2023
Based on resident interview, staff interviews, clinical record review, and facility document review, the facility staff failed to provide routine wound care treatments for 1 of 3 residents (Resident #1) in the survey sample. The findings included: Resident #1 was originally admitted to the nursing facility on 07/10/21. Diagnosis for Resident #1 included but not limited to Quadriplegia, Type II Diabetes, Transmetatarsal Amputation (TMA - removal of toes) to the left and right foot, and morbid obesity. The Minimum Data Set (MDS - an assessment protocol) a quarterly assessment with an Assessment Reference Date (ARD) of 07/18/23 coded Resident #1 with a 15 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS), indicating no cognitive impairment. […]
- No harm, potential for more than minimal, patternF658Oct 28, 2021
Based on information gleamed during a complaint investigation, resident interview, staff interviews, and clinical record review, the facility staff failed to ensure clinical information and physician orders [MEDICAL RECORD OR PHYSICIAN ORDER] . The findings included: Resident #9 was originally admitted to the facility 7/12/20, and was discharged from the facility 12/23/20, return not anticipated returning to the facility 9/22/20. Resident #9 diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 7/17/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #9's cognitive abilities for daily decision making were intact. […]
- No harm, potential for more than minimal, patternF686Oct 28, 2021
Based on observations, resident interview, staff interviews and clinical record review, the facility staff failed to provide necessary care and services to prevent development of pressure injuries for 2 of 23 residents (Resident #8), in the survey sample. The findings included: 1. Resident #8 was originally admitted to the facility 8/29/20 and had never been discharged from the facility. The current diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 10/11/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #8's cognitive abilities for daily decision making were intact. […]
- No harm, potential for more than minimal, patternF580Aug 19, 2021
Based on resident interview, staff interview, clinical record review, facility document review, and in the course of a complaint investigation, it was determined that facility staff failed to notify the physician and/or responsible party of an incident of unusual occurrence for one of 11 residents in the survey sample, Resident #2; of a change in resident condition related to a PICC line for one of 11 residents, Resident #1; AND regarding missed medications per physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . The findings include: 1. Facility staff failed to notify the responsible party when a stranger outside the facility had entered the building and handed Resident #2 a weapon in the form of a shank (1). […]
Read 22 findings in full →The most serious and the most recent: 22 of 107 on record.
Every survey on record
FindingsAt actual harm or above
- Jul 17, 2024Complaint1 finding
- Oct 12, 2023Complaint4 findings
- Apr 7, 2022Complaint1 finding
- Oct 28, 2021Standard and complaint11 findings
- Sep 9, 2021Infection control1 finding
- Aug 19, 2021Complaint8 findings
- Dec 11, 2020Infection control4 findings
- Aug 22, 2019Standard and complaint18 findings
Show the 8 earlier surveys
- May 17, 2018Standard12 findings · 1 harm
- Jun 2, 2017Standard and complaint5 findings · 1 harm
- May 26, 2016Standard and complaint6 findings
- May 21, 2015Standard16 findings
- May 29, 2014Standard and complaint8 findings
- May 31, 2013—3 findings
- Apr 6, 2012—4 findings
- Feb 11, 2011—5 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
- Belvoir Woods Health Care Center at the FairfaxFort Belvoirno harm findings
- Westminster Canterbury Blue RiCharlottesville1 harm finding
- Heritage Hall LexingtonEast Lexington2 harm findings
- Dinwiddie Health and Rehab CenterPetersburg1 harm finding
- Greensville Health and Rehabilitation CenterEmporiano harm findings
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