Deficiency Index

Heritage Hall Lexington

East Lexington, Virginia · CCN 495321

13 surveys since 2011, 14 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
90
Surveys
13
Harm or worse
14
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse14

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file9/13

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
60
Ownership
For profit - Limited Liability company
Chain
HERITAGE HALL
County
Lexington City · rural
Medicare-certified since
1997

CMS ratings

Overall
4
Health inspection
3
Staffing
4
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=19, floor 20).

Last survey on record

Aug 28, 2025

438 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.053.46
Registered-nurse hours per resident day0.56—
Annual nurse turnover44.2%55.1%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG210.5%H—I—
No harm, potential for more than minimalD1052.6%E631.6%F—
No harm, potential for minimalA—B15.3%C—
CMS’s current file: 19 of the 90 citations on record.

In the surveyor’s words

From the most serious findings on record at Heritage Hall Lexington, in the surveyor’s own words.

  • Actual harm, isolatedF658Sep 21, 2022

    Based on staff interview, clinical record review, facility document review, and in the course of a complaint investigation, the facility staff failed to follow professional standards of quality for one of 17 residents in survey sample (Resident # 54). Nursing staff did not follow professional standards of clinical practice during medication administration. Resident #54 was not properly identified and was administered the roommate's medications in error. Resident #54 was sent to the emergency room and was admitted to the intensive care unit. Resident #54 developed [CONDITION(S)] (low blood pressure) & [CONDITION(S)] (low heart rate) which required intravenous (IV) fluids, medication, and continued telemetry (heart) monitoring. This indicated harm. […]

  • Actual harm, isolatedF757Sep 21, 2022

    Based on staff interview, clinical record review, facility document review, and in the course of a complaint investigation, the facility staff failed to ensure one of 17 residents (Resident #54) was free from unnecessary medications. Resident #54 was administered her roommate's medications in error and was transferred to hospital, where she required treatment. This indicated harm. The findings were: Resident #54 was admitted to the facility with diagnoses, including but not limited to: unspecified kidney injury, [CONDITION(S)], [CONDITION(S)], [CONDITION(S)], [CONDITION(S)], and dementia. The MDS (minimum data set) that was completed for Resident #54 was an OBRA Admission Assessment with an ARD (assessment reference date) of 07/02/2021. […]

  • No harm, potential for more than minimal, patternF585Aug 28, 2025

    Based on observations, resident interview, staff interview, facility documentation review, clinical record review, and in the course of a complaint investigation failed to post grievance information and failed to ensure an accurate grievance process for one resident, Resident #30 (R30) out of a survey sample of 19 residents. The findings included:1.The facility failed to ensure that grievance forms were readily available to residents and failed to identify and communicate who the designated grievance officer was at the facility. On 8/26/25 at 1:45 p.m., an observation was made in the facility. […]

  • No harm, potential for more than minimal, patternF607Aug 28, 2025

    Based on staff interviews, facility documentation the facility staff failed to implement their abuse policy for prescreening potential employees for five of 25 records reviewed. The findings included:The facility failed to follow its abuse prevention and background check policies as evidenced by not obtaining reference checks for two employees, not completing registry checks for two employees, and hiring an employee with a felony barrier crime. On 8-27-25, an employee record review was conducted. During the review, it was identified that one employee had no reference checks completed, and another had two reference checks that were not completed. Two nurses had findings noted on their licenses, but the facility did not obtain information about those findings. […]

  • No harm, potential for more than minimal, patternF761Aug 28, 2025

    Based on observation, staff interview, and facility documentation review, the facility staff failed to label and store medications appropriately in the one medication room and on one of two medication carts (pink hall cart). The findings included:On 8/26/25 at10:08 a.m., an observation/inspection was conducted of the medication storage room in the presence of licensed practical nurse #2 (LPN #2). Within the medication room storage cabinet with over-the-counter medications there was four full bottles of Oyster shell calcium 500 mg. Each bottle had 200 tabs each and all had an expiration date of 6/2025. Each bottle had a sticker that read [pharmacy name redacted] nurse consulting- medication expiring soon, please review. […]

Read 29 findings in full →The most serious and the most recent: 29 of 90 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 28, 2025Standard13 findings
  • Oct 16, 2024Complaint2 findings
  • Sep 21, 2022Complaint2 findings · 2 harm
  • May 12, 2021Standard2 findings
  • Feb 14, 2019Standard5 findings · 1 harm
  • Apr 4, 2018Complaint2 findings · 1 harm
  • Feb 12, 2018Standard and complaint24 findings · 6 harm
  • Dec 7, 2016Standard1 finding
Show the 5 earlier surveys
  • Oct 14, 2015Standard1 finding
  • Nov 5, 2014Standard and complaint3 findings
  • Dec 11, 2013Standard25 findings · 4 harm
  • Dec 19, 2012—8 findings
  • Nov 9, 2011—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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