North Pointe Health & Rehabilitation

In the surveyor’s words

From the most serious findings on record at North Pointe Health & Rehabilitation, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Aug 20, 2021

  Based on observation, interviews, record review and facility policy review, the facility failed to ensure food was distributed and secured under professional standards. The facility also failed to cover, date, and label food items in the refrigerators and freezer and failed to ensure the refrigerator and freezer temperatures were appropriate to prevent the possible spread of food borne illness for 52 of 52 residents. Findings Include: Review of the facility's policy Monitoring Temperatures of Cooked Food with a revised date ,d+[DATE] revealed the temperature of cooked foods will be monitored to ensure that the foods are not in the danger zone (above 41 degrees Fahrenheit (F) and below 135 degrees F for more than six (6) hours and 1. […]

• No harm, potential for more than minimal, patternF558Aug 13, 2026

  Based on observation, interview, record review, and facility policy review, the facility failed to reasonably accommodate residents' needs by ensuring call lights were accessible and within reach for three (3) of (15) sampled residents. Resident #10, #12 and #29.Findings Include:Record review of the facility's Dignity and Respect undated, revealed You have the right to dignity and respect in the care you receive and the settings you live in . It also means you have a right to expect care and a residential setting that: promotes your quality of life. […]

• No harm, potential for more than minimal, isolatedF803Aug 13, 2026

  Based on observation, interview, record review, and facility policy review, the facility failed to identify, document, and accommodate food preferences and failed to ensure a resident knew that a substitute meal was available for one (1) of (15) sampled residents. Resident #33.Findings Include:Record review of the facility policy Tray Identification Cards Tickets undated revealed, .Special needs, request and preferences of each individual resident is documented .During Resident Council meeting at 10:21 AM on 08/11/26, Resident #33 revealed that the dietary staff consistently gave her meals that she did not like, for example, she stated she absolutely hates tuna fish. […]

• No harm, potential for more than minimal, isolatedF880Aug 13, 2026

  Based on observation, interview, record review, and facility policy review, the facility failed to follow infection prevention guidelines when performing perineal/incontinent care for one (1) of two (2) care observations during survey. (Resident #8).Findings include: Record review of the facility policy Perineal Care Policy revised 1/2010 revealed, It is the policy of this facility to provide perineal cleanliness and comfort to the resident, to prevent infections and skin irritation, and to observe the resident's skin condition.4. Always change gloves when moving from a dirty to a clean environment.On 8/13/26 at 10:29 AM, Certified Nursing Assistant (CNA) #1 was observed providing incontinent care for Resident #8. […]

• No harm, potential for more than minimal, isolatedF604Jun 19, 2025

  Based on observation, interview, record review, and facility policy review, the facility failed to ensure a resident's right to be free from physical restraints by not identifying and documenting the use of a soft belt as a restraint for one (1) of seventeen (17) sampled residents, Resident #36. Findings included: A review of the facility's policy titled Physical Restraint, dated 2/20/2012, revealed, .Restraints shall only be used for the safety and well-being of the resident(s) and only after other alternatives have been tried unsuccessfully. Policy Interpretation and Implementation 1. […]