Deficiency Index

Mineral Springs

North Conway, New Hampshire · CCN 305084

24 surveys since 2011, 4 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
120
Surveys
24
Harm or worse
4
Immediate jeopardyall corrected before survey
1
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file18/24

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
87
Ownership
For profit - Limited Liability company
Chain
603 HEALTHCARE
County
Carroll · rural
Medicare-certified since
1997

CMS ratings

Overall
2
Health inspection
2
Staffing
4
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 16 for-profit facilities of 66–99 beds in New Hampshire.

Last survey on record

Aug 7, 2025

459 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.053.41
Registered-nurse hours per resident day0.94—
Annual nurse turnover40.0%45.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$16,801 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ13.7%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1970.4%E414.8%F27.4%
No harm, potential for minimalA—B—C13.7%
CMS’s current file: 27 of the 120 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6583×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F7252×

    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F5581×

    Reasonably accommodate the needs and preferences of each resident.

  • F5781×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

In the surveyor’s words

From the most serious findings on record at Mineral Springs, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF684May 30, 2024

    Based on record review and interview, it was determined that the facility failed to ensure that a resident receiving anticoagulant (blood thinner) therapy received the necessary care and services for anticoagulation treatment for 5 days for 1 of 3 residents reviewed for anticoagulation therapy (Resident Identifier #1). Findings include: Record review on 5/30/24 of Resident #1's electronic medical record revealed a nurses note, dated 5/1/24 at 6:47 p.m. that stated Resident #1 was noted to have lips slightly cyanotic with vital signs as follows: Blood pressure of 124/87, heart rate of 163, respirations of 40, O2 [oxygen] saturation of 83% on 3 liters of oxygen and a temperature of 97.7 degrees Fahrenheit. […]

  • Actual harm, isolatedF684Sep 13, 2023

    Based on interview and record review, it was determined that the facility failed to monitor for side effects of hypothyroidism after discontinuing hypothyroid medication, which resulted in severe symptoms of hypothyroidism requiring multiple nights of hospitalization for 1 of 1 residents reviewed for hospitalization in a final sample of 20 residents (Resident identifier is #59). Findings include: Interview on 9/11/23 at approximately 9:22 a.m. with Resident #59 revealed that they had been sent to the hospital in July for multiple nights because he/she had an arrhythmia. Resident #59 also stated that while at the hospital it was discovered that he/she had not received their thyroid medication for several months. […]

  • No harm, potential for more than minimal, widespreadF812Jul 30, 2026

    Based on observation, interview and record review, the facility failed to ensure that food was stored and dishwares were sanitized in accordance with professional standards for food service safety for 1 of 1 kitchen and 1 of 2 kitchenettes observed. Findings include: Observation on 7/28/26 at 9:35 a.m. with Staff A (Dietary Manager) of the facility's dishwashing machine (Model XL-HT) in the kitchen revealed the breakfast dishes were being cleaned and the final rinse temperature of 160 F (degrees Fahrenheit). Further observation of the next run of the machine a few minutes later revealed a final rinse temperature of 175 F. Interview on 7/28/26 at 9:35 a.m. […]

  • No harm, potential for more than minimal, widespreadF725Sep 12, 2024

    Based on record review and interview, it was determined that the facility failed to provide sufficient nursing staff, as determined by their facility assessment, to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident in a census of 48 residents. Interview on 9/10/24 at approximately 1:40 p.m. with Resident #26 revealed that he/she was frequently told that staff were too busy and it caused delays in the care that he/she needed, and medications administered were frequently late. Interview on 9/10/24 at approximately 1:00 p.m. with Resident #45 revealed that the facility was short staffed, and it caused longer responses to call lights and getting the assistance he/she needed. […]

  • No harm, potential for more than minimal, widespreadF880Sep 12, 2024

    Based on interview and record review, it was determined that the facility failed to follow established infection control guidelines for facility water management by not having a system to monitor control measures to minimize the risk of Legionella and other opportunistic pathogens that has the potential to effect the facility census of 48 residents who resided at the facility. Findings include: Interview on 9/11/24 at approximately 10:30 a.m. with Staff D (Infection Preventionist) revealed they did not know if the facility had a system to monitor control measures in place to prevent the introduction and spread of Legionella. […]

Read 24 findings in full →The most serious and the most recent: 24 of 120 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 30, 2026Standard7 findings
  • Aug 7, 2025Standard1 finding
  • Feb 21, 2025Standard6 findings
  • Sep 12, 2024Standard and complaint14 findings
  • May 30, 2024Complaint1 finding · 1 harm
  • Feb 1, 2024Complaint1 finding
  • Nov 8, 2023Complaint4 findings
  • Sep 13, 2023Standard19 findings · 1 harm
Show the 16 earlier surveys
  • Sep 15, 2022Standard and complaint9 findings
  • Aug 31, 2021Complaint2 findings
  • Jul 22, 2021Standard4 findings
  • Apr 30, 2021Complaint1 finding
  • Aug 21, 2020Complaint3 findings
  • Oct 18, 2019Standard5 findings
  • Nov 8, 2018Standard3 findings
  • Oct 12, 2017Standard and complaint6 findings
  • Oct 26, 2016Standard6 findings
  • Nov 18, 2015Standard3 findings
  • Dec 11, 2014Standard5 findings
  • Oct 24, 2013—2 findings
  • Dec 13, 2012—7 findings · 2 harm
  • Jul 5, 2012—4 findings
  • Oct 19, 2011—5 findings
  • Aug 9, 2011—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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