Deficiency Index

Harris Hill Center, Genesis HealthCare

Concord, New Hampshire · CCN 305078

19 surveys since 2011, 2 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
77
Surveys
19
Harm or worse
2
Immediate jeopardyall corrected before survey
1
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file15/19

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
85
Ownership
For profit - Corporation
Chain
GENESIS HEALTHCARE
County
Merrimack · rural
Medicare-certified since
1996

CMS ratings

Overall
2
Health inspection
2
Staffing
2
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 16 for-profit facilities of 66–99 beds in New Hampshire.

Last survey on record

Apr 15, 2026

208 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.413.41
Registered-nurse hours per resident day0.66—
Annual nurse turnover50.7%45.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$15,646 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ16.3%K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1593.8%E—F—
No harm, potential for minimalA—B—C—
CMS’s current file: 16 of the 77 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6583×

    Ensure services provided by the nursing facility meet professional standards of quality.

  • F5542×

    Allow residents to self-administer drugs if determined clinically appropriate.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F6281×

    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

  • F6441×

    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

In the surveyor’s words

From the most serious findings on record at Harris Hill Center, Genesis HealthCare, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF880Jun 4, 2024

    Based on interview and record review, it was determined that the facility failed to ensure that 1 of 4 residents reviewed for insulin was free from exposure to bloodborne and bacterial pathogen transmission when staff administered the resident insulin from another resident's used insulin pen (Resident Identifier #1). Findings include: Interview on 6/4/24 at 9:30 a.m. with Staff C (Registered Nurse) revealed that he/she was Resident #1's evening nurse on 5/28/24 and that he/she was not able to locate Resident #1's Humalog 75/25 insulin or any back-up/emergency stock in the medication room for the 6:00 p.m. ordered dose. Staff C confirmed that he/she went to another medication cart to use another resident's (Resident #2) Humalog 75/25 insulin pen. […]

  • No harm, potential for more than minimal, patternF656Jan 23, 2023

    Based on interview, observation, and record review, it was determined that the facility failed to develop and implement a comprehensive care plan for 2 of 2 residents reviewed for position and mobility (Resident identifiers are #4 and #50), and for 2 of 5 residents reviewed for unnecessary mediations in a final sample of 33 residents (Resident identifiers are #23 and #50). Findings include: Resident #4 Observation on 1/18/23 at approximately 8:49 a.m. of Resident #4 revealed a left hand orthotic on side table. Further observation of Resident #4 revealed left had to be contracted. Review on 1/19/23 at approximately 3:42 p.m. […]

  • No harm, potential for more than minimal, patternF725Jan 23, 2023

    Based on observation, interview, and record review, it was determined that the facility failed to provide sufficient staff to meet the needs of the residents on the third floor Dementia Unit on days and evenings for 16 out of 30 days of nursing schedule reviewed (Resident identifiers are #23, #33, #41, and #69). Findings include: Review on 1/18/23 at approximately 11:00 a.m. of the facility assessment Section II. Staffing, Training, Service & Personnel revealed the following: .A.1. Function- Sufficiency Analysis Summary 1. Staffing and scheduling systems - Daily discussions regarding staffing on each of the units. The Unit Managers provide updates on resident needs. The scheduler will make staffing adjustments based on census and acuity. […]

  • No harm, potential for more than minimal, patternF761Jan 23, 2023

    Based on observation, interview, and record review, it was determined that the facility failed to ensure medication are stored in accordance with professional standards for vaccines, inhalers, and expired medications for 1 of 2 medication rooms and 2 out of 2 medication carts observed. Findings include: Standard: Review on 1/19/23 of the Centers for Disease Control and Prevention (CDC) website titled, Vaccine Storage and Handling Toolkit, dated January 2023, retrieved from:https://www.cdc.gov/vaccines/hcp/admin/storage/toolkit/storage-handling-toolkit.pdf, revealed .Handle With Care: Protect Your Vaccines Protect Your Patients .Keep your storage units and vaccines within the appropriate temperature ranges. Check and record storage unit min/max temperatures at start of each workday. […]

  • No harm, potential for more than minimal, patternF761Jan 6, 2022

    Based on observation, interview, and review of manufacturer's instructions and policy, it was determined that the facility failed to label opened medications with an opening date/expiration date and separate expired medications from rotation on 2 out of 2 medication carts and 1 out of 1 medication room observed. Findings include: 3rd floor medication cart Observation on 1/4/22 at approximately 7:15 a.m. of the medication cart on the 3rd floor named Low Side Medication Cart revealed the following expired medications: [MEDICAL RECORD OR PHYSICIAN ORDER] (house stock) stool softener, expiration date 12/21 (1 bottle) Resident #52 [MEDICATION(S)] inhaler, expiration date 11/21 Resident #12 [MEDICATION(S)] Oxalade 20 mg (milligrams), expiration date 9/4/21 (1 medication card) Resident #12… […]

Read 21 findings in full →The most serious and the most recent: 21 of 77 on record.

Every survey on record

FindingsAt actual harm or above

  • Apr 15, 2026Standard7 findings
  • Mar 21, 2025Standard5 findings
  • Jun 4, 2024Complaint1 finding · 1 harm
  • Feb 29, 2024Standard3 findings
  • Jan 23, 2023Standard13 findings
  • Jan 6, 2022Standard6 findings
  • Aug 25, 2021Complaint2 findings
  • Feb 19, 2021Complaint1 finding
Show the 11 earlier surveys
  • Oct 15, 2020Standard4 findings
  • Jul 29, 2020Complaint1 finding
  • Oct 25, 2017Standard5 findings
  • Jan 12, 2017Standard7 findings
  • Jan 29, 2016Standard2 findings
  • Mar 19, 2015Standard3 findings
  • Jan 9, 2014—4 findings
  • Feb 20, 2013—2 findings · 1 harm
  • Mar 8, 2012—1 finding
  • Jul 25, 2011—1 finding
  • Mar 11, 2011—9 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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