Marcella Post Acute
Hampton, Virginia · CCN 495305
17 surveys since 2011, 8 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 131
- Surveys
- 17
- Harm or worse
- 8
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 180
- Ownership
- For profit - Limited Liability company
- Chain
- MARQUIS HEALTH SERVICES
- County
- Hampton City
- Medicare-certified since
- 1996
CMS ratings
- Overall
- 2
- Health inspection
- 1
- Staffing
- 1
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.
Weighted by harm level, against 73 for-profit facilities with 128 or more beds in Virginia.
Last survey on record
May 20, 2026
173 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.07 | 3.34 |
| Registered-nurse hours per resident day | 0.44 | — |
| Annual nurse turnover | 60.2% | 50.4% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Abuse icon
- Flagged by CMS on Care Compare
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G23.0% | H— | I— |
| No harm, potential for more than minimal | D4263.6% | E1928.8% | F34.5% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F5843×
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F6773×
Provide care and assistance to perform activities of daily living for any resident who is unable.
- F7613×
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F9253×
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- F5502×
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
In the surveyor’s words
From the most serious findings on record at Marcella Post Acute, in the surveyor’s own words.
- Actual harm, isolatedF600May 20, 2026
Based on staff interview, clinical record review, and facility document review, the facility staff failed to protect one resident, Resident #36 (R36) from a resident-to-resident altercation out of a survey sample of 42 residentsThe facility staff failed to protect R36 from a resident-to-resident altercation occurring on 11/13/25, which resulted in a left thumb fracture thus constituting harm to R36. The facility staff failed to identify and/or implement appropriate interventions, supervision, and monitoring to prevent the altercation.The findings included:A facility policy titled, Abuse, Neglect, Exploitation and Misappropriation Prevention Program, revised April 2021, specified, Residents have the right to be free from abuse, neglect, misappropriation of resident property and… […]
- Actual harm, isolatedF697May 20, 2026
Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure effective pain management was provided for one resident, Resident #28 (R28), out of a survey sample of 42 residents. Specifically, the facility failed to administer the resident's prescribed pain medication as ordered. As a result, R28 experienced withdrawal symptoms, causing actual harm and discomfort. The findings included:On 5/17/26 at 10:30 am, an interview was conducted with R28. During the interview R28 stated, my morphine was not available to be given so oxycodone was ordered one time in the morphine place but that didn't help my pain like the morphine did and I had withdrawal symptoms because I went without the morphine. […]
- No harm, potential for more than minimal, widespreadF908May 20, 2026
Based on observation, staff interview, policy review and facility document review, the facility staff failed to maintain all mechanical, electrical, and patient care equipment in safe operating condition. The findings included:The facility policy titled, Personal laundry Handling and Processing Policy with a reviewed date of 2/1/25 read in part, Lint traps should be checked, brushed and cleaned at least every hour unless state/local requirements prescribe more frequent attention. Lint trap cleanings should be documented on the Lint Trap Cleaning Log.The facility synopsis of events was reviewed and read in part, .concerning the fire that occurred Thursday January 22, 2026, there were no negative outcomes/injuries resulting from this incident. […]
- No harm, potential for more than minimal, widespreadF925May 20, 2026
Based on observation, resident interview, family interview, staff interview, and facility document review, the facility staff failed to maintain an effective pest control program to address and prevent the presence of insects throughout the facility. The findings included: The facility staff failed to maintain an effective pest control program to address the presence of cockroaches, ants, and other insects within resident care areas. On 05/17/2026 at 10:05 AM, during an interview on the [NAME] unit with Resident #59, the surveyor observed a brown insect near the resident's bed. The insect crawled toward the closet and disappeared. The resident reported issues with cockroaches, gnats, flies, and ants. […]
- No harm, potential for more than minimal, widespreadF925Oct 28, 2021
Based on observation, record review, staff interview, resident interview, interview with the facility's Pest Control Company staff, and facility policy review, the facility failed to maintain an effective pest control program to ensure the facility was free of pests. This affected three of three units, common areas, and the dining rooms in the facility, and had the potential to affect all 126 residents residing in the facility. Findings include: Observation in the dining room on 10/26/21 at 8:58 AM revealed four small white boxes on the floor in each corner of the room. The boxes were observed to have more than 10 dead bugs in each one of them. Some of the bugs were one and a half inches in length and were noted to be sticking out the end of the boxes. […]
Read 26 findings in full →The most serious and the most recent: 26 of 131 on record.
Every survey on record
FindingsAt actual harm or above
- May 20, 2026Standard and complaint28 findings · 2 harm
- May 30, 2024Complaint4 findings
- Oct 28, 2021Standard and complaint12 findings
- Oct 30, 2020Infection control1 finding
- Sep 15, 2020Complaint2 findings
- Mar 6, 2019Complaint2 findings
- Dec 6, 2018Standard and complaint13 findings
- May 18, 2017Standard and complaint14 findings
Show the 9 earlier surveys
- May 12, 2016Standard and complaint8 findings
- Apr 16, 2015Standard and complaint3 findings
- Apr 11, 2014Standard and complaint6 findings
- Sep 13, 2013—4 findings
- Mar 22, 2013—8 findings
- Sep 21, 2012—12 findings
- Apr 20, 2012—4 findings · 1 harm
- Dec 14, 2011—9 findings · 5 harm
- Jul 8, 2011—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction