Deficiency Index

Lebanon Center, Genesis HealthCare

Lebanon, New Hampshire · CCN 305050

18 surveys since 2011. The first finding at harm level was recorded in 2025.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
78
Surveys
18
Harm or worse
1
Immediate jeopardy
1
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file12/18

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
110
Ownership
For profit - Limited Liability company
Chain
GENESIS HEALTHCARE
County
Grafton · rural
Medicare-certified since
1995

CMS ratings

Overall
1
Health inspection
1
Staffing
2
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 16 for-profit facilities of 100–127 beds in New Hampshire.

Last survey on record

Oct 6, 2025

399 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.173.35
Registered-nurse hours per resident day0.52—
Annual nurse turnover48.6%41.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$72,924 across 1 penalty
Special focus
SFF Candidate

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L13.3%
Actual harmG—H—I—
No harm, potential for more than minimalD1963.3%E26.7%F—
No harm, potential for minimalA—B516.7%C310.0%
CMS’s current file: 30 of the 78 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F8803×

    Provide and implement an infection prevention and control program.

  • F6412×

    Ensure each resident receives an accurate assessment.

  • F6572×

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

  • F5521×

    Ensure that residents are fully informed and understand their health status, care and treatments.

  • F5531×

    Allow resident to participate in the development and implementation of his or her person-centered plan of care.

In the surveyor’s words

From the most serious findings on record at Lebanon Center, Genesis HealthCare, in the surveyor’s own words.

  • Immediate jeopardy, widespreadF880Oct 6, 2025

    Based on observations, interviews, and record reviews, the facility failed to adhere to its policies and procedures for infection control and Legionella prevention. The facility failed to follow the established water management plan by neglecting remediation or testing of the water system after a confirmed resident case of Legionella. Furthermore, the facility failed to document the results of control measures as required by the Water Management Plan. Additionally, the facility allowed the use of a humidifier in a resident's room, which creates a potential risk for the spread and growth of Legionella. […]

  • No harm, potential for more than minimal, patternF725Jul 11, 2024

    Based on record review and interview, it was determined that the facility failed to provide sufficient nursing staff as determined by their facility assessment. Findings Include: Review on 7/9/24 of the facilities Payroll Based Journal Staffing Data report Quarter 2, 2024 (January 1-March 31) revealed the facility had excessively low weekend staffing. Review on 7/11/24 of the facility assessment nursing staff and personnel total number needed revealed that the facility assessment determined the required Hours Per Patient Day (HPPD) for nurses aides was 1.63 HPPD. […]

  • No harm, potential for more than minimal, patternF809Jul 11, 2024

    Based on interview, observation, review of facility policy, and review of the facility menu, it was determined that the facility failed to offer the residents a nourishing snack at bedtime while having 15 hours between the evening meal and the breakfast meal. Findings include: Interview on 7/9/24 at approximately 2:00 p.m. with the facility's Resident Council (13 residents) revealed that the majority of the residents that attended did not receive bedtime snacks. The Resident Council President stated he/she met with Staff F (Food Service Director) back in January to request more substantial snacks such as tuna, egg salad or chicken salad be available in the kitchettes. […]

  • No harm, potential for more than minimal, patternF809May 25, 2022

    Based on interview, review of facility policy, and review of the facility's menu, it was determined that the facility failed to offer resident's a nourishing snack at bedtime while having 15 hours between the evening meal and the breakfast meal. Findings include: Interview on 5/23/22 at approximately 1:30 p.m. with the facility's Resident Council (11 residents) revealed that approximately 8 of the residents that attended did not receive HS (bedtime snacks). 1 resident stated, Sometimes they even run out of what they have for any kind of snacks and you have to wait until the next day. Another resident revealed that he/she was diabetic and never received HS snacks. Review on 5/24/22 of the facility dining times revealed: . Meal Times Breakfast 7:30 a.m. Lunch 11:30 a.m. […]

  • No harm, potential for more than minimal, patternF812May 25, 2022

    Based on observation, interview, and record review, it was determined that the facility failed to store foods and maintain sanitation of kitchen equipment to prevent foodborne illness in 1 out of 1 kitchen observed and 2 out of 2 kitchenettes observed. Findings include: Main Kitchen Observations on 5/22/22 at 9:10 a.m. of the main kitchen refrigerator revealed the following: Two open cartons of whole egg mixture with no use by label; One covered container containing peeled diced potatoes with labeled use by date of 5/10/22; One covered container containing beaten egg with no use by label; Three sealed bags containing pre-cut romaine lettuce with labeld use by date of 5/4/22; One covered container containing chocolate pudding with labeled use by date of 5/2/22; One covered container… […]

Read 20 findings in full →The most serious and the most recent: 20 of 78 on record.

Every survey on record

FindingsAt actual harm or above

  • Oct 6, 2025Complaint1 finding · 1 harm
  • Aug 14, 2025Standard6 findings
  • Jul 7, 2025Complaint3 findings
  • Jul 11, 2024Standard and complaint13 findings
  • Nov 21, 2023Complaint2 findings
  • Apr 19, 2023Standard5 findings
  • May 25, 2022Standard12 findings
  • Mar 19, 2021Standard3 findings
Show the 10 earlier surveys
  • Dec 16, 2019Complaint1 finding
  • Dec 12, 2019Complaint1 finding
  • Jul 3, 2019Standard3 findings
  • Aug 31, 2018Standard6 findings
  • Aug 9, 2017Standard4 findings
  • Sep 29, 2016Standard1 finding
  • Jul 10, 2014Standard2 findings
  • Nov 29, 2012—4 findings
  • Apr 5, 2012—7 findings
  • Feb 4, 2011—4 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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