Hanover Terrace Health and Rehabilitation
Hanover, New Hampshire · CCN 305020
12 surveys since 2011. The first finding at harm level was recorded in 2015.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 80
- Surveys
- 12
- Harm or worse
- 6
- Immediate jeopardy
- 3
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 100
- Ownership
- For profit - Limited Liability company
- Chain
- Independent
- County
- Grafton · rural
- Medicare-certified since
- 1970
- Ownership changed
- In the last 12 months
CMS ratings
- Overall
- 4
- Health inspection
- 3
- Staffing
- 2
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=17, floor 20).
Last survey on record
Dec 4, 2025
340 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.36 | 3.35 |
| Registered-nurse hours per resident day | 0.69 | — |
| Annual nurse turnover | 50.0% | 41.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D133.3% | E266.7% | F— |
| No harm, potential for minimal | A— | B— | C— |
In the surveyor’s words
From the most serious findings on record at Hanover Terrace Health and Rehabilitation, in the surveyor’s own words.
- Immediate jeopardy, patternF600Jan 25, 2023
Based on interview and record review, it was determined that the facility failed to ensure that residents were free from abuse and neglect for 3 of 6 allegations of abuse reviewed (Resident identifiers are #2, 3, and 4). Findings include: Resident #3 Review on 1/5/23 at approximately 11:30 a.m. of facility's grievance report for Resident #3 revealed that on 12/28/22 at 8:15 a.m. a grievance report was filed by Staff G (Licensed Nursing Assistant (LNA)) for Resident #3 and given to Staff C (Nurse Unit Manager). Further review of grievance report revealed the following: Nature of Concern: Resident asked for help with ostomy at 1:00 a.m., aide told resident I am the only one here and I have something going on I will come back and never returned. […]
- Immediate jeopardy, patternF609Jan 25, 2023
Based on interview and record review, it was determined that the facility failed to ensure that alleged violations involving abuse were reported to the Administrator, State Survey Agency (SSA) and other officials for 5 out of 6 allegations of abuse reviewed (Resident identifiers are #1, #2, #3, #4, and #6). Findings include: Resident #1 Review on 1/5/23 at approximately 11:30 a.m. of facility investigation for Resident #1 alleged abuse dated 1/2/23, with a time stamp of 22:20 [10:20 p.m.], revealed the following: Resident #1 reported that they did not want the young [pronoun omitted] who took care of [pronoun omitted] today to take care of [pronoun omitted] again. […]
- Immediate jeopardy, patternF610Jan 25, 2023
Based on interview and record review, it was determined that the facility failed to ensure that all alleged violations of abuse or neglect were thoroughly investigated for 3 out of 6 abuse allegation reviewed (Resident identifiers are #2, #3, and #6). Findings include: Resident #3 Review on 1/5/23 at approximately 11:30 a.m. of facility's grievance report for Resident #3 revealed that on 12/28/22 at 8:15 a.m. a grievance was filed by Staff G (Licensed Nursing Assistant (LNA)) for Resident #3 and given to Staff C (Nurse Unit Manager). Further review of grievance report revealed the following: Nature of Concern: Resident asked for help with ostomy at 1:00 a.m., aide told resident I am the only one here and I have something going on I will come back and never returned. […]
- No harm, potential for more than minimal, widespreadF607Jan 25, 2023
Based on interview, record review, and policy review, it was determined that the facility failed to develop and implement the facility's abuse policy for 4 out of 6 residents reviewed for alleged abuse and neglect (Resident identifiers are #1, #2, #3, and #6). Findings include: Review on 1/5/23 of the facility policy titled, Abuse Prohibition, with revised date of 12/1/18, revealed .Identification: 2. Instruct staff, resident/patient, family, visitor, etc. [etcetera] to report immediately, without fear of reprisal, any knowledge or suspicion of suspected abuse, neglect, mistreatment, and/ or misappropriation of property. 2. […]
- No harm, potential for more than minimal, widespreadF835Jan 25, 2023
Based on interview and record review, the facility failed to be administered in a manner permitting all residents to maintain or attain their highest practicable well being. Findings include: Interview and record review revealed the facility failed to ensure that residents were free from abuse and neglect. Reference F600 Free from Abuse and Neglect. Interview, record review, and policy review, revealed the facility failed to develop and implement the facility's abuse policy for alleged abuse and neglect. Reference F607 Develop/Implement Abuse/Neglect Policies. Interview and record review revealed the facility failed to ensure that all alleged violations of abuse or neglect were thoroughly investigated. […]
Read 23 findings in full →The most serious and the most recent: 23 of 80 on record.
Every survey on record
FindingsAt actual harm or above
- Dec 4, 2025Standard3 findings
- Jan 25, 2023Complaint7 findings · 3 harm
- Dec 9, 2022Standard and complaint4 findings
- Oct 7, 2021Standard3 findings
- Dec 15, 2016Standard5 findings
- Jul 20, 2016Standard5 findings
- Jan 15, 2016Standard and complaint9 findings · 1 harm
- Apr 9, 2015Standard16 findings · 2 harm
Show the 4 earlier surveys
- Jun 11, 2014Standard5 findings
- Jun 7, 2013—11 findings
- Jun 28, 2012—5 findings
- Aug 4, 2011—7 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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