Heartland Living & Rehab at the Moses H Cone Memor
Greensboro, North Carolina · CCN 345391
20 surveys since 2010. The first finding at harm level was recorded in 2014.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 63
- Surveys
- 20
- Harm or worse
- 5
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 107
- Ownership
- For profit - Corporation
- Chain
- CENTURY CARE MANAGEMENT
- County
- Guilford
- Medicare-certified since
- 1991
CMS ratings
- Overall
- 4
- Health inspection
- 4
- Staffing
- 3
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=17, floor 20).
Last survey on record
Apr 30, 2026
193 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.79 | 3.47 |
| Registered-nurse hours per resident day | 0.21 | — |
| Annual nurse turnover | 35.8% | 49.8% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1076.9% | E323.1% | F— |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F5843×
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F6411×
Ensure each resident receives an accurate assessment.
- F6561×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F6901×
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- F6951×
Provide safe and appropriate respiratory care for a resident when needed.
In the surveyor’s words
From the most serious findings on record at Heartland Living & Rehab at the Moses H Cone Memor, in the surveyor’s own words.
- No harm, potential for more than minimal, patternF727Feb 26, 2025
Based on record review and staff interviews, the facility failed to schedule a Registered Nurse (RN) for at least eight consecutive hours a day, seven days a week for 9 of 91 days reviewed for sufficient nurse staffing (September 2024, October 2024, November 2024). Findings included: Review of the facility's Posted Nurse Staffing for September of 2024 revealed there was not a Registered Nurse scheduled for at least 8 hours a day on September 6, 2024, September 7, 2024, September 21, 2024, and September 22, 2024. The Posted Nurse Staffing for October 2024 was reviewed and there was not a Registered Nurse scheduled for at least 8 hours a day on October 6, 2024 and October 20, 2024. […]
- No harm, potential for more than minimal, patternF755Sep 28, 2023
Based on observations, interviews with the staff and consultant pharmacist, and record reviews, the facility failed to acquire a medication (a combination calcium and vitamin D supplement) ordered for administration resulting in multiple doses of the prescribed medication being missed for 1 of 5 residents (Resident #61) observed for medication administration. The findings included: Resident #61 was admitted to the facility on [DATE]. Her cumulative diagnoses included diabetes and heart failure. On 9/27/23 at 8:15 AM, Medication (Med) Aide #2 was observed as she prepared and administered 11 oral medications to Resident #61. […]
- No harm, potential for more than minimal, patternF761Sep 28, 2023
Based on observations, interviews with staff and the consultant pharmacist, and record reviews, the facility failed to: 1) Label medications with the minimum information required, including the first and last name of the resident on 3 of 3 medication (med) carts observed (the 300 Hall Nurse's Med Cart, the 100 Hall Nurse's Med Cart, and the 300 Hall Med Aide's Med Cart); 2) Store medications in accordance with the manufacturer's storage instructions on 2 of 3 med carts (300 Hall Nurse's Med Cart and the 300 Hall Med Aide Med Cart); and 3) Discard an expired medication on 1 of 3 med carts observed (the 300 Hall Med Aide's Med Cart). The findings included: 1-a. An observation was conducted on [DATE] at 3:58 PM of the 300 Hall Nurse's medication (med) cart in the presence of Nurse #3. […]
- No harm, potential for more than minimal, isolatedF584Apr 30, 2026
Based on observation, record review, and Responsible Party and staff interviews, the facility failed to dispose of a urinary catheter drainage bag left on the resident's sink for 1 of 3 residents (Resident #94) on 1 of 3 halls reviewed for clean, comfortable, and homelike environment. The findings included:Review of Residents #94's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was moderately cognitively impaired and was coded for use of an indwelling urinary catheter.Interview and observation with Residents #94's Responsible Party (RP) on 04/27/26 at 11:40 AM revealed concerns of cleanliness of Resident #94's bathroom. […]
- No harm, potential for more than minimal, isolatedF695Apr 30, 2026
Based on observations, record review, and resident, staff, and Nurse Practitioner interviews, the facility failed to administer oxygen as specified in the physician order for 2 of 2 residents reviewed for oxygen therapy (Resident #53 and Resident #35).Findings included: 1. Resident #53 was admitted to the facility on [DATE] with diagnoses which included chronic respiratory failure with hypoxia (low levels of oxygen in body tissue which are common with chronic heart and lung conditions and causes symptoms like confusion, restlessness, difficulty breathing rapid heart rate and bluish skin), chronic obstructive pulmonary disease, and hypertension. Review of Resident #53's care plan dated 03/12/26 revealed the resident required oxygen at times or continuously. […]
Read 22 findings in full →The most serious and the most recent: 22 of 63 on record.
Every survey on record
FindingsAt actual harm or above
- Apr 30, 2026Standard and complaint2 findings
- Feb 26, 2025Standard3 findings
- Sep 28, 2023Standard8 findings
- Jul 14, 2022Standard and complaint1 finding
- Mar 19, 2021Standard and complaint3 findings
- Apr 12, 2019Standard6 findings
- Feb 16, 2019Complaint5 findings · 2 harm
- Jan 12, 2018Standard3 findings
Show the 12 earlier surveys
- Aug 31, 2017Complaint3 findings
- Feb 16, 2017Complaint2 findings
- Dec 2, 2016Standard and complaint3 findings
- Feb 25, 2016Standard6 findings
- Oct 2, 2015Complaint1 finding · 1 harm
- Jun 30, 2015Complaint2 findings
- May 29, 2015Standard and complaint1 finding
- Jan 7, 2015Complaint4 findings
- Jun 4, 2014Standard5 findings · 2 harm
- Feb 7, 2013—3 findings
- Jan 27, 2012—1 finding
- Nov 10, 2010—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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