Deficiency Index

Hale Makua - Wailuku

Wailuku, Hawaii · CCN 125056

17 surveys since 2009, 11 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
131
Surveys
17
Harm or worse
11
Immediate jeopardy
1
The record, 2009–2026
’09’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file14/17

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
90
Ownership
Non profit - Corporation
Chain
Independent
County
Maui
Medicare-certified since
2006

CMS ratings

Overall
5
Health inspection
5
Staffing
5
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 43 facilities in Hawaii.

Last survey on record

Jan 30, 2026

283 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.614.75
Registered-nurse hours per resident day1.36—
Annual nurse turnover23.8%24.7%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1482.4%E15.9%F211.8%
No harm, potential for minimalA—B—C—
CMS’s current file: 17 of the 131 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6892×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8122×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F5501×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F5581×

    Reasonably accommodate the needs and preferences of each resident.

  • F6281×

    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

In the surveyor’s words

From the most serious findings on record at Hale Makua - Wailuku, in the surveyor’s own words.

  • Immediate jeopardy, patternF600May 20, 2022

    Based on record reviews and interviews, the facility failed to prevent Resident, (R)34's alleged sexual abuse by R52, and did not monitor R52's sexual behavior, and failure to report R52's behavior to R52's physician. The facility failed to protect R34, who was a vulnerable resident from sexual abuse. This deficient practice has the potential to affect all vulnerable residents residing in the facility. Findings include: On 05/18/22 at 11:59 AM, reviewed the completed Event Report dated 05/13/22 retrieved from the Aspen Complaints/Incidents Tracking System (ACTS), intake number 9520. The Event Report was completed by the facility's Administrator and described an alleged sexual abuse incident between R34 and R52 that occurred on 05/12/22 at 12:06 AM. The physician was notified on 05/12/22. […]

  • Actual harm, isolatedF684May 20, 2022

    Based on observations, interviews, and record reviews, the facility failed to provide quality care in accordance with the professional standards of practice, the comprehensive person-centered care plan, and the resident's choices for three (3) residents (Resident (R)11, R38, and R68) sampled. R11 treatment of [MEDICAL RECORD OR PHYSICIAN ORDER] . Findings include: R11 was admitted to the facility on [DATE] with diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of R11 annual minimum data set (MDS) with an assessment review date (ARD) of 02/22/22 documented in Section G. R11 requires extensive assistance (resident involved in activity, staff provides weightbearing support) for bed mobility. R11's pain was not managed according to professional standards of care. […]

  • Actual harm, isolatedF689May 20, 2022

    Based on observations, record review, and interviews, the facility failed to protect Resident (R)27 from any more potential falls by not ensuring that: 1) the Care Sense fall prevention alarm placed on R27's bed was engaged to alert staff if R27 got out of bed unassisted, 2) other staff were aware that R27 was able to disengage from her clothing a personal tab alarm used for fall prevention, 3) R27's care plan was updated and individualized to recognize R27's capability of unclipping her personal tab alarm from her clothing and her refusals to wear the alarm, and 4) staff were following facility policy and procedures. These deficient practices places R27 in at a high of injury due to her medical diagnosis and history of falls. […]

  • No harm, potential for more than minimal, widespreadF812Nov 15, 2024

    Based on observation and interview the facility failed to store food kept in the freezer at 0 degrees Fahrenheit or less. This deficient practice puts all the residents at risk for foodborne illness, Findings Include: On 11/12/24 at 09: 48 AM during initial tour of the kitchen interviewed kitchen staff (KS)1. Inquired about temperature log for the freezer that showed temperatures logged from 0 to 6 degrees Fahrenheit. Review of the Freeze Temp Record form has standard Freeze temperature less than or equal to 0. Review of this form found a row for re check temp and maintenance notified boxes which were left blank. The temperatures above 0 degrees (8) did not have re check temp and maintenance notified filled out. […]

  • No harm, potential for more than minimal, widespreadF925Nov 15, 2024

    Based on observations and interviews the facility failed to prevent flies and a bird from entering the dining room while residents were eating their lunch and lunch trays were being made. This deficient practice puts the residents at risk for foodborne illnesses. Findings Include: On 11/14/24 at 11:45 AM while observing kitchen staff put containers of uncovered hot food onto the trayline observed there were flies near the trayline flying above the open food. Food Service Director (FSD) shooed away the flies and covered the food with aluminum foil. FSD spoke with kitchen staff to remind her to cover the food with lids or foil as she is placing the containers on the trayline to prevent flies from going into the food. […]

Read 31 findings in full →The most serious and the most recent: 31 of 131 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 30, 2026Standard3 findings
  • Nov 15, 2024Standard5 findings
  • May 3, 2024Standard9 findings
  • Nov 8, 2023Standard8 findings
  • May 12, 2023Standard17 findings
  • Nov 14, 2022Complaint3 findings
  • May 20, 2022Standard and complaint11 findings · 3 harm
  • Jun 18, 2020Infection control1 finding
Show the 9 earlier surveys
  • Aug 30, 2019Standard8 findings · 2 harm
  • Sep 21, 2018Standard7 findings
  • Aug 30, 2017Standard10 findings
  • Aug 18, 2016Standard8 findings
  • Aug 7, 2015Standard3 findings
  • Jul 25, 2014Standard7 findings · 1 harm
  • Feb 17, 2012—6 findings
  • Jan 8, 2010—10 findings
  • Feb 13, 2009—15 findings · 5 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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