Deficiency Index

Canterbury Rehabilitation and Healthcare Center

Richmond, Virginia · CCN 495272

35 surveys since 2010, 10 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
316
Surveys
35
Harm or worse
10
Immediate jeopardy
4
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy4

Findings at the most serious level CMS records. 1 of these were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file22/35

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
183
Ownership
For profit - Corporation
Chain
MARQUIS HEALTH SERVICES
County
Henrico
Medicare-certified since
1993

CMS ratings

Overall
1
Health inspection
1
Staffing
1
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 73 for-profit facilities with 128 or more beds in Virginia.

Last survey on record

Jul 2, 2026

130 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.343.34
Registered-nurse hours per resident day0.67—
Annual nurse turnover58.1%50.4%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$436,524 across 3 penalties
Abuse icon
Flagged by CMS on Care Compare

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ43.0%K—L—
Actual harmG21.5%H—I—
No harm, potential for more than minimalD8361.5%E4533.3%F10.7%
No harm, potential for minimalA—B—C—
CMS’s current file: 135 of the 316 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6568×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6846×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F5845×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • F6775×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F6865×

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

In the surveyor’s words

From the most serious findings on record at Canterbury Rehabilitation and Healthcare Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF600Jul 2, 2026

    Based on observation, staff interviews, clinical record review, and review of facility documents, the facility staff failed to prevent abuse for 1 of 8 residents (Resident #2), in the survey sample which resulted in the identification of Immediate Jeopardy.The findings included: Based on observation, staff interviews, clinical record review, and review of facility documents, the facility staff failed to prevent abuse for 1 of 8 residents (Resident #2), in the survey sample which resulted in the identification of Immediate Jeopardy.The findings included: The facility staff failed to prevent Resident #1 from abusing Resident #2 by pushing him out of a chair and onto the floor as well as attempting to hit Resident #2 with a chair while Resident #3 stood in close proximity to the incident. 1. […]

  • Immediate jeopardy, isolatedF600Apr 9, 2026

    Based on observation, staff interviews, clinical record review and facility document review, the facility staff failed to protect residents' right to be free from abuse by other residents for 4 of 18 residents in the survey sample, Residents #17, #16, #15, and #2, resulting in the identification of immediate jeopardy and substandard quality of care for Resident #2. The findings include:1.For Resident #17 (R17), the facility staff failed to protect the resident's right to be free from physical abuse by Resident #14 (R14) on 3/20/24.R17 was admitted to the facility 10/16/23 with diagnoses to include but not limited to Lewy body dementia with agitation, hereditary idiopathic neuropathy, frontotemporal neurocognitive disorder, type 2 diabetes mellitus, major depressive disorder, bipolar… […]

  • Immediate jeopardy, isolatedF689Apr 9, 2026

    Based on observation, staff interviews, clinical record review and facility document review, the facility staff failed to provide adequate supervision in an accident and hazard free environment to protect residents' safety and failed to provide adequate supervision of a resident with known aggressive behaviors (Resident #14) which resulted in altercations with four other residents in a survey sample of 18 residents. Residents #17, #16, #15, and #2, resulting in the identification of immediate jeopardy, substandard quality of care and harm for Resident #2. The findings include:1.For Resident #17 (R17), the facility staff failed to provide adequate supervision from Resident #14 (R14) on 3/20/24 from entering her room and resulting in physical altercation between the two residents. […]

  • Immediate jeopardy, isolatedF689Aug 6, 2024

    The facility staff failed to provide a safe environment by monitoring trach residents for two of eight residents, Residents #3 and #1. The findings include: During the abbreviated complaint survey [DATE], night shift staff were identified for interview for Resident #1. On [DATE] at 6:30 AM, surveyor arrived to interview night shift RTs (respiratory therapist) and RNs (registered nurse). During the first interview, surveyor was informed of Resident #3's death with similar conditions as to those in Resident #1's which necessitated a transfer to the hospital. 1. […]

  • Actual harm, isolatedF686Apr 9, 2026

    Based on observation, staff interview, clinical record review, and facility document review, it was determined that the facility staff failed to provide the necessary care and services, consistent with professional standards of practice, to prevent a pressure injury for one of 18 residents in the survey sample, Resident #8. A tourniquet was left in place on Resident #8's left upper arm for an extended period causing an unstageable pressure injury, resulting in harm cited at past non-compliance. The findings include:Resident #8 (R8) was admitted to the facility with diagnoses that included but were not limited to quadriplegia (1), chronic respiratory failure (2) and pressure ulcer of sacral region. […]

Read 26 findings in full →The most serious and the most recent: 26 of 316 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 2, 2026Complaint3 findings · 1 harm
  • Apr 9, 2026Complaint15 findings · 3 harm
  • Jan 29, 2026Complaint3 findings
  • Dec 30, 2025Complaint2 findings
  • May 2, 2025Complaint20 findings · 1 harm
  • Feb 13, 2025Complaint1 finding
  • Jan 23, 2025Complaint6 findings
  • Aug 6, 2024Complaint4 findings · 1 harm
Show the 27 earlier surveys
  • Jul 25, 2024Standard and complaint15 findings
  • Mar 6, 2024Complaint6 findings
  • Jan 4, 2024Complaint3 findings
  • Aug 16, 2023Standard and complaint35 findings
  • Jun 22, 2023Complaint5 findings
  • Feb 23, 2023Complaint5 findings
  • May 11, 2022Complaint1 finding
  • Jan 13, 2022Standard and complaint22 findings
  • Oct 22, 2021Complaint3 findings
  • Feb 5, 2021Complaint9 findings
  • Apr 16, 2020Infection control1 finding
  • Oct 3, 2019Standard and complaint23 findings
  • Oct 25, 2018Complaint1 finding
  • Aug 2, 2018Standard26 findings
  • Jun 4, 2018Complaint3 findings
  • Jun 8, 2017Standard and complaint16 findings
  • Nov 10, 2016Complaint1 finding
  • Jun 9, 2016Standard13 findings
  • Mar 17, 2016Complaint14 findings · 1 harm
  • May 6, 2015Standard and complaint11 findings
  • May 8, 2014Standard and complaint8 findings · 1 harm
  • Nov 26, 2013—3 findings
  • Jun 13, 2013—7 findings
  • Apr 19, 2013Standard19 findings · 2 harm
  • May 4, 2012—7 findings
  • Apr 15, 2011—4 findings
  • Oct 1, 2010—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction