Based on record review and interview, the facility failed to maintain records of certified nurse aide (CNA) training for continuing competency that included no less than 12 hours of mandatory training per year for each CNA employed by the facility for one CNA (#1), out of five employee training records reviewed. Findings include:Review of the Facility Assessment, last revised 12/15/25, indicated but was not limited to:-Staff training/education and competencies: -All employees complete training and competencies upon hire and annually thereafter. -Nurse Aides are provided 12 hours of annual training/education in house.-Nurse Aides: Annual in-service training for nurse aides is a minimum of 12-hours per year. …
F947 citations in Massachusetts
Nurse aide training · Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F947 less often than its own record predicts
0.42 times the national share — cited less often here than elsewhere.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F947.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F947 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review the facility failed to ensure each nurse aide had no less than twelve hours of in-service education per year. Findings include: Review of the inservice education binder provided by the Director of Nurses did not indicate the tracking of inservicing provided to Certified Nurse Aides (CNA). The last inservice provided in the binder was dated 5/22/18. There was no inservicing tracking documentation found or provided by the facility to the surveyor for review. During an interview with the Director of Nurses (DON) on 9/05/18 at 10:55 A.M., she said that the facility had been without a Staff Development Coordinator (SDC) since (MONTH) 15, (YEAR). She said we have done inservicing, but, do not have a tracking system. …
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2023 | 0.30% | 1.16× |
| 2024 | 0.27% | 0.90× |
| 2025 | 0.12% | 0.42× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction