Based on observation, interview, and record review, the facility failed to ensure a resident was protected and free of abuse; and the facility failed to act on a report of verbal abuse by a staff member, which caused the resident to have ongoing fear and anger, for 1 (#34) of 13 sampled residents. Findings include: During an interview on 11/13/18 at 11:40 a.m., NF1 stated she reported an incident of verbal abuse to staff member C, About a month ago. She stated that her husband (resident #34) told her that a night nurse came into his room one evening and stated, What do you want? You are using the call light too often. NF1 stated that her husband was very upset by the remarks, so she wanted to make sure that the situation was addressed. …
F609 citations in Montana
Reporting alleged violations · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Montana cites F609 more often than its own record predicts
1.66 times the share F609 takes of citations nationally.
Of every deficiency written in Montana in 2025, this is the portion that was F609.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Montana surveyors wrote
F609 findings written in Montana, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure that allegations of abuse and mistreatment were reported to the State Survey Agency within the required timeframes for 3 (#s 1, 2, 3) and failed to ensure the results and findings of investigations were submitted to the State Survey Agency within five working days for 2 (#s 4 and 5) of 16 sampled residents. Findings include:1. Review of the facility's investigation of a facility-reported incident involving residents #2 and #3 showed that a verbal altercation occurred in the facility hallway on 4/19/26 at approximately 5:00 p.m. The incident was reported to the abuse coordinator the following morning, 4/20/26. …
Based on interview and record review, facility staff failed to report investigative findings for reportable events, within the required timeframe, for 2 (#s 16 and 123) of 2 residents sampled for injuries. Findings include:1. Review of a facility-reported incident, submitted to the State Survey Agency on 8/28/25, showed resident #16 sustained a hematoma of unknown origin to the left lower extremity. The facility's investigative findings were not reported to the State Survey Agency until 9/9/25; two days after the submission deadline.During an interview on 11/18/25 at 10:42 a.m., staff member A stated he was responsible for submitting the facility's reportable incidents through the incident reporting system. …
The short window
Recent years
| Year | Share of Montana citations | vs expected |
|---|---|---|
| 2023 | 2.26% | 1.14× |
| 2024 | 3.50% | 1.53× |
| 2025 | 4.07% | 1.66× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Montana surveyors cite →
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