Based on record review, and resident, staff, and detective interviews, the facility failed to protect the resident's (Resident #70) right to be free from misappropriation of property when Housekeeper #1 used Resident #70's debit card to set up a mobile payment application account on his [Housekeeper #1's] phone without Resident #70's permission or knowledge. Housekeeper #1 was alleged to have sent approximately $4,000.00 of unauthorized payments from Resident #70's bank account to his mobile payment application account from February 2024 to May 2024. Resident #70 stated, I am poor and he took everything I had. He indicated he was very upset that someone he trusted had taken advantage of him and he was worried to death over the loss of money and the potential for identity theft. …
F602 citations in North Carolina
Misappropriation and exploitation · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
North Carolina cites F602 more often than its own record predicts
4.30 times the share F602 takes of citations nationally.
Of every deficiency written in North Carolina in 2025, this is the portion that was F602.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What North Carolina surveyors wrote
F602 findings written in North Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review, resident, and staff interviews, the facility failed to protect the resident's (Resident #76) right to be free from misappropriation of property when Hospitality Aide #1 used Resident #76's debit card to withdraw cash from an Automatic Teller Machine (ATM) and purchase various items from several stores without Resident #76's permission or knowledge. Hospitality Aide #1 was alleged to have spent approximately $628.75 on November 29, 2024. Resident #76 stated it made me real sad that she took advantage of me. He indicated he trusted Hospitality Aide #1 as she had been kind to him and was upset she stole his money. This deficient practice occurred for 1 of 3 residents (Resident #76) reviewed for abuse, neglect, and misappropriation of resident property. …
Based on record review and resident, staff and Law Enforcement Officer interviews, the facility failed to protect a resident's right to be free from misappropriation of property when Housekeeper #1 used a resident's credit card to buy personal items for herself. This deficient practice affected 1 of 3 residents reviewed for misappropriation of property (Resident #30).The findings included:The facility Abuse Prohibition Policy dated 9/2022 and last approved on 10/2025 read in part, Misappropriation of property means the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use of a resident's belongings, or money without the resident's consent. …
The short window
Recent years
| Year | Share of North Carolina citations | vs expected |
|---|---|---|
| 2023 | 0.53% | 1.65× |
| 2024 | 1.71% | 4.11× |
| 2025 | 1.93% | 4.30× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else North Carolina surveyors cite →
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