Based on records reviewed and interviews, for one of four sampled residents (Resident #1), the Facility failed to ensure Resident #1 was not financially exploited and funds misappropriated by the Admissions Director who became his/her Durable Power of Attorney (DPOA), charged monthly fees for the service, and withdrew over $158,000 from Resident #1's bank account for personal use as a loan. The Facility failed to conduct a full thorough investigation and did not implement corrective action to protect Resident #1 from further potential misappropriation and exploitation until the DPH investigated the allegation. …
F602 citations in Massachusetts
Misappropriation and exploitation · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Massachusetts cites F602 less often than its own record predicts
0.07 times the national share — cited less often here than elsewhere.
Of every deficiency written in Massachusetts in 2024, this is the portion that was F602.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F602 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to protect one Resident (#413) from misappropriation of resident property, out of a total sample of 33 residents, when fifty dollars and a store credit card were taken from his/her personal bag. Findings include: Review of the facility's policy titled Abuse, Neglect, Exploitation and Misappropriation Prevention Program, last revised April 2021, indicated but was not limited to: - Policy Statement: Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. - Policy Interpretation and Implementation: 1. Protect residents from abuse, neglect, exploitation or misappropriation of property by anyone. 2. Develop and implement policies and protocols to prevent and identify: c. …
What else Massachusetts surveyors cite →
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