Based on interview, record review and observation, the facility failed to 1) ensure that residents could examine the most recent survey results; 2) develop a policy that supported the right for residents to access the most recent survey results and to review on request surveys, certifications, and complaint investigations made during the 3 preceding years, and any plan of correction and 3) did not post the results in place readily accessible to residents. Findings include: During an interview with residents in the resident group meeting, on 12/23/19 at 1:24 P.M., the residents said that they were unaware that there were written reports of the state survey results or that the results were available in the facility for their review. …
F577 citations in Massachusetts
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F577 less often than its own record predicts
0.19 times the national share — cited less often here than elsewhere.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F577.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F577 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation and interview, the facility failed to ensure the availability of statements of deficiencies and plans of correction from complaint investigations conducted since the previous recertification survey were prominent and readily accessible to residents, family members, and legal representatives of residents without having to ask to see them, as required. Findings include: On 2/13/25 at 1:30 P.M., the surveyor held a resident group meeting with nine residents in attendance representing each of the facility's three units. …
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2023 | 0.04% | 0.20× |
| 2024 | 0.03% | 0.16× |
| 2025 | 0.04% | 0.19× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction