Based on record review and resident, staff and Regional Business Office Manager interviews, the facility failed to provide residents with access to their personal trust accounts for more than two months for 2 of 2 residents reviewed for management of personal funds (Resident #74 and #12). This practice had the potential to affect 66 residents who maintained trust accounts at the facility.The findings included:a. Resident #74 was admitted to the facility on [DATE].A review of Resident #74's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed he was cognitively intact.An interview on 3/19/26 at 8:44 AM with Resident #74 revealed he maintained a trust account at the facility and used his money every month to pay for toiletries and other personal items. …
F567 citations in North Carolina
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
North Carolina cites F567 less often than its own record predicts
0.89 times the national share — cited less often here than elsewhere.
Of every deficiency written in North Carolina in 2025, this is the portion that was F567.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What North Carolina surveyors wrote
F567 findings written in North Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on resident and staff interviews the facility failed to provide access to resident funds after normal banking hours to include the weekends. This was for 2 of 2 residents (Resident #11, Resident #24) reviewed for personal funds and had the potential to affect all residents with personal funds accounts. Findings included: a. Resident #11 was admitted to the facility on [DATE] and readmitted on [DATE]. Resident #11's quarterly Minimum Data Set assessment dated [DATE] indicated she was cognitively intact. An interview conducted with Resident #11 on 1/6/25 at 3:36 PM revealed she was unable to access her money the facility held for her after the business office closed for the day and on weekends. b. Resident #24 was admitted to the facility on [DATE]. …
The short window
Recent years
| Year | Share of North Carolina citations | vs expected |
|---|---|---|
| 2023 | 0.10% | 0.66× |
| 2024 | 0.20% | 1.45× |
| 2025 | 0.10% | 0.89× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else North Carolina surveyors cite →
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