Based on document review and interviews, the facility failed to ensure residents had access to their personal funds. Specifically, the facility failed to make funds available for Resident #10 within three banking days for requests in the amount of $50 or more and failed to make funds available for same day requests for cash amounts less than $50.Findings include:Review of the facility's Resident Handbook, undated, indicated the facility could assist with the management of Personal Funds. The Handbook indicated Deposits into these accounts may be made by mail or in person during normal business office hours. …
F567 citations in Massachusetts
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Massachusetts cites F567 less often than its own record predicts
0.71 times the national share — cited less often here than elsewhere.
Of every deficiency written in Massachusetts in 2025, this is the portion that was F567.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Massachusetts surveyors wrote
F567 findings written in Massachusetts, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observations, interviews and review of the resident handbook, the facility staff failed to ensure residents had ready and reasonable access to personal funds. Findings include: On 4/13/21 at 9:00 A.M., the surveyor observed a sign on the door of the Business Office indicating that banking hours were from Monday through Friday, 10:00 A.M. to 12:00 P.M. and from 1:00 P.M. to 3:00 P.M. No evening or weekend hours were posted. Review of the facility Resident Handbook indicated the following: -For withdrawals from a resident's personal funds account after Business Office Hours, the resident may contact his/her unit supervisor who will assist the resident with the transaction. …
The short window
Recent years
| Year | Share of Massachusetts citations | vs expected |
|---|---|---|
| 2024 | 0.03% | 0.22× |
| 2025 | 0.08% | 0.71× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Massachusetts surveyors cite →
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