Based on review of the facility's Personal Funds Account, facility documentation, facility policy, and interviews for 3 of 6 sampled resident (Residents #7, #104, and #114) reviewed for personal funds, the facility failed to honor same day requests for withdrawals of personal funds and failed to provide access to resident funds outside of the facility's posted banking hours. The findings include:1.Interview with Resident #7 on 7/16/2025 at 9:50 AM identified that he/she had a personal fund account with the facility but was unable to take out funds from the account on weekends. …
F567 citations in Connecticut
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Connecticut cites F567 more often than its own record predicts
1.73 times the share F567 takes of citations nationally.
Of every deficiency written in Connecticut in 2025, this is the portion that was F567.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Connecticut surveyors wrote
F567 findings written in Connecticut, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observations, interviews, and facility policy during a review of the resident Personal Needs Account (PNA) funds, the facility was unaware of where resident funds could be accessed during off hours when business office personnel were unavailable. The findings includeObservation on 7/15/26 at 2:18 PM, identified although a sign outside the business office door indicated banking hours were between 9:00 AM and 4:00 PM, the door was noted to be locked and unanswered when knocked on. Interview with the receptionist on 7/15/26 at 2:18 PM identified that the Business Office Manager was not available in the building, but that a nursing supervisor would be able to access resident funds. …
The short window
Recent years
| Year | Share of Connecticut citations | vs expected |
|---|---|---|
| 2024 | 0.11% | 0.80× |
| 2025 | 0.19% | 1.73× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Connecticut surveyors cite →
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