Every finding on record at Winchester Nursing Center, Inc

Based on interview and record review, the facility failed to notify the resident and/or the resident's representative in writing of a transfer to a hospital which included the reason for the transfer for two residents (Residents #30 and #52) out of nine sampled residents. The facility census was 52. Review of the facility policy titled, Transfer or Discharge Notices, revised March 2025, showed:- When a resident is sent emergently to an acute care setting, this is considered a transfer, not discharge, because the resident's return is generally expected;- Notice of Transfer is provided to the resident and representative as soon as practicable before the transfer and to the long- term care (LTC) ombudsman (an advocate for residents of nursing homes) when practicable;- Notices are provided in a form and manner the resident can understand, taking into account the resident's educational level, language, communication barriers, and physical or mental impairments.1.Review of Resident #30's medical record showed:- Transferred to the hospital on [DATE], and readmitted to the facility on [DATE];- Transferred to the hospital on [DATE], and readmitted to the facility on [DATE];- No documentation the resident and/or the resident representative was informed in writing of the transfer to a hospital at the time of the transfers on 06/11/25 and 06/21/25.2.Review of Resident #52's medical record showed:-Transferred to the hospital on [DATE], and readmitted to the facility on [DATE];- No documentation the resident and/or the resident representative was informed in writing of the transfer to a hospital at the time of the transfer.During an interview on 07/25/25 at 8:48 A.M., Licensed Practical Nurse (LPN) A said the nurses talked to the resident about the transfer and bed hold policy and the Social Service Designee (SSD) filled out the forms. The forms were then given to the resident for when they left the facility.During an interview on 07/25/25 at 9:35 A.M., the SSD said he/she filled out the forms that were then given to the resident before they left the facility. If he/she was not working at the time, then the nurse was responsible for the whole process. The transfer and bed hold process should be done with every transfer.During an interview on 07/25/25 at 10:50 A.M., the Administrator said when the resident was being sent out for any reason, the resident sometimes did not want the family or responsible party to be notified and the facility would do what the resident wished.

Based on observation, interview, and record review, the facility failed to provide a safe, clean and comfortable homelike environment. This deficient practice had the potential to affect all residents in the facility. The facility census was 44. Review of the facility's policy titled, Homelike Environment, revised 2021, showed: - Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible; - Staff provides person-centered care that emphasizes the residents' comfort, independence and personal needs and preferences; - The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting which include a clean, sanitary and orderly environment. Observations made on 05/06/24 at 10:07 A.M., 05/07/24 at 3:13 P.M. and 05/08/24 at 12:17 P.M. , of the 100 Hall, showed: - A large stained area on the privacy curtain located next to bed 2 near the window in room [ROOM NUMBER]; - Several stained areas and markings on the privacy curtain located next to bed 1 near the door in room [ROOM NUMBER]. Observations made on 05/06/24 at 10:14 A.M., 05/07/24 at 3:42 P.M. and 05/08/24 at 12:25 P.M. , of the 200 Hall, showed: - A stained area and a thick liquid substance on the privacy curtain with areas of a thick liquid mucus substance on the wall located next to bed 1 near the door in room [ROOM NUMBER]; - Several stained areas on the privacy curtain located next to bed 2 near the window in room [ROOM NUMBER]; - Two large stained areas on the privacy curtain located next to bed 2 near the window in room [ROOM NUMBER]. During an interview on 05/06/24 at 10:22 A.M., Resident #1 said the privacy curtains have had stains for awhile. He/She did not remember when the last time his/her privacy curtain had been taken down and cleaned. During an interview on 05/08/24 at 12:26 P.M., Resident #34 said he/she had noticed his/her privacy curtain had stains. He/She did not remember the last time his/her privacy curtain had been taken down and cleaned. During an interview on 05/09/24 9:15 A.M., Housekeeper A said resident rooms are cleaned daily, but wasn't aware of a daily checklist. He/She notifies the nurse if a privacy curtain needs cleaned. He/She has not seen any privacy curtains that needed to be cleaned recently. During an interview on 05/09/24 9:22 A.M., Housekeeper B said there is a checklist posted on the housekeeping cart he/she follows when cleaning resident rooms. He/She notifies maintenance when privacy curtains need to be taken down and cleaned. He/She has not noticed any privacy curtains that needed cleaned, but has reported a couple in the past to maintenance. Review of the housekeeping cleaning schedule and the daily checklist posted on the cleaning cart showed privacy curtains not addressed. During an interview on 05/09/24 at 9:15 A.M., the maintenance supervisor said he/she would expect housekeeping to notify him/her of any privacy curtain that needed to be taken down and cleaned. During an interview on 05/09/24 9:39 A.M., the Administrator said she would expect housekeeping to check privacy curtains daily to ensure they are free of stains. She would expect housekeeping to notify maintenance if a privacy curtain needed to be taken down and cleaned as needed.

Based on interview and record review the facility failed to follow physician's orders for daily weights for one resident (Resident #40) out of 12 sampled residents. The facility census was 44. The facility did not provide a policy. 1. Review of Resident #40's Physician Order Sheet, dated May 2024, showed: - An order to obtain daily weight, one time a day, dated 03/21/24; - Diagnosis of congestive heart failure (when the heart does not pump like it should and fluid can build up around the heart). Review of the resident's medical chart showed: - March 21, 2024 through March 31, 2024 three missed out of 11 opportunities; - April 2024 12 missed out of 30 opportunities; - May 1, 2024 through May 8, 2024 five missed out of eight opportunities. During an interview on 05/29/24 at 1:55 P.M., Licensed Practical Nurse (LPN) D said if a resident has a weight ordered then it should be done and documented on the Treatment Administration Record (TAR). During an interview on 05/29/24 at 2:07 P.M., the Director of Nursing (DON) said if the resident has an order for daily weights, vitals or anything else it should be documented in the computer on the vital tab. He/She said if the residents refuse then it should also be documented in the progress note.

Based on observation, interview and record review, the facility failed to follow standards of practice to have a physician's order for an indwelling catheter (a tube inserted into the urinary bladder to drain urine), failed to obtain orders to change catheter every 30 days and failed to ensure documentation of the catheter changes were maintained for one resident (Resident #6) out of three sampled residents. The facility census was 44. The facility did not provide a policy. Record review of Resident #6's Physician Order Sheet (POS), dated May 2024, showed: - An admitted [DATE]; - No order for Foley catheter. Observation made on 05/06/24 at 9:23 A.M., showed the resident resting in bed and catheter bag visible from doorway. Observation made on 05/07/24 at 8:44 A.M., showed the resident resting in bed and catheter bag visible from doorway. During an interview on 05/09/24 at 11:15 A.M., Registered Nurse (RN) E, said he/she would expect an order to change catheter (every 30 days or when needed) and an order with what size of catheter to use. He/She said hospice and the facility are responsible for providing catheter care for the resident. During an interview on 05/09/24 at 11:28 A.M., the Hospice Facility Case Manager said hospice will come to facility to change catheter if there is a problem with the catheter. There is no order for catheter change monthly or with what size to change it to, if the facility ever needs to change it at the facility.

Based on interview and record review, the facility failed to provide documentation of ongoing assessments, monitoring, and communication between the facility and the dialysis (a process for removing waste and excess water from the blood) center for two residents (Residents #40 and #42) out of two sampled residents. The facility census was 44. Review of the facility's policy titled, Hemodialysis Catheters-Access and Care Of, dated February 2023, showed: - Check patency (open/unobstructed) of the site at regular intervals. Palpate (examine by touch) the site to feel the thrill (a vibrating sensation) or use a stethoscope to hear the bruit (the sound of blood flowing through a narrowed blood vessel) through the dialysis access site; - The dressing change is done in the dialysis center after treatment; - The nurse should document in the resident's medical record every shift information such as: the location of the catheter (a flexible tube used for dialysis); the condition of the dressing; if dialysis was done during the shift, any part of report from the dialysis nurse about after dialysis care being given, and observations of after dialysis. 1. Review of Resident #40's Physician's Order Sheet (POS), dated May 2024, showed: - admitted [DATE]; - No order for dialysis with the specific days for dialysis; - An order to obtain weights on dialysis days, dated 01/25/24; - An order to obtain vital signs before and after dialysis; - An order to check the bruit and the thrill every shift, dated 01/25/24. Review of the resident's medical record showed: - Diagnoses of end stage renal disease (ESRD - when the kidneys are no longer able to work at a level needed for day-to-day life), high blood pressure, heart failure (when the heart does not pump blood as well as it should), and peripheral vascular disease (PVD - a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs); - March 2024 weights with four out of 13 opportunities missed; - April 2024 weights with three out of 13 opportunities missed; - Dialysis Communication logs, dated 02/01/24 through 05/07/24, with 17 out of 39 opportunities missed; - March 2024 vital signs with four out of 13 opportunities missed; - April 2024 vital signs with four out of 13 opportunities missed; - March 2024 bruit and thrill checked with seven out of 93 opportunities missed; - April 2024 bruit and thrill checked with five out of 90 opportunities missed; - May 1, 2024 through May 7, 2024, bruit and thrill checked with three out of 21 opportunities missed; -The facility failed to provide and obtain consistent pre-and post-dialysis communication with the dialysis center; - The facility failed to obtain weights, vital signs, and check bruit and thrill as ordered. Review of the resident's care plan, reviewed on 05/01/24, showed: - The resident needed dialysis related to hypertensive chronic kidney disease (high blood pressure causes damage to the kidneys); - The resident was at risk for complications related to renal failure (the kidneys lose the ability to remove waste and balance fluids); - Auscultate (examine by listening with a stethoscope) and palpate the fistula as ordered for a pulse and a bruit; - Dialysis communication form be completed on dialysis days; - Resident received dialysis every Tuesday, Thursday and Saturday. 2. Review of Resident #42's POS, dated May 2024, showed: - admitted [DATE]; - No order for dialysis with the specific days for dialysis; - An order for weights on dialysis days, dated 03/11/24; - An order to obtain vital signs before and after dialysis, dated 03/11/24; - An order to check the bruit and thrill every shift, dated 03/03/24; - An order to remove the dialysis dressing four hours after dialysis, dated 03/11/24. Review of the resident's medical record showed: - Diagnoses of ESRD, high blood pressure, heart failure, PVD and diabetes mellitus (DM - a disease that occurs when your blood sugar is too high); - March 2024 weights with five out of nine opportunities missed; - April 2024 weights with eight out of 13 opportunities missed; - May 2024 weights with three out of four opportunities missed; - Dialysis Communication logs, dated 03/11/24 through 05/07/24, with 17 out of 26 opportunities missed; - March 2024 vital signs with nine out of 18 opportunities missed; - April 2024 vital signs with seven out of 26 opportunities missed; - March 2024 bruit and thrill checked with eleven out of 28 opportunities missed; - April 2024 bruit and thrill checked with five out of 39 opportunities missed; -The facility failed to provide and obtain consistent pre-and post-dialysis communication with the dialysis center; - The facility failed to obtain weights, vital signs, and check bruit and thrill as ordered. Review of the resident's care plan, reviewed on 03/29/24, showed: - The resident needed dialysis related to renal failure; - The resident was at risk for complications related to renal failure; - Auscultate and palpate the fistula as ordered for a pulse and bruit; - Obtain weight on dialysis days; - Dialysis communication form to be completed on dialysis days; - Resident received dialysis every Monday, Wednesday and Friday. During an interview on 05/29/24 at 1:54 P.M., Licensed Practical Nurse (LPN) D said if a resident had a weight ordered, then it should be done and documented on the Treatment Administration Record (TAR). Staff should be checking the resident's fistula for a thrill and bruit. If the weights were not obtained before the resident left the facility for dialysis, then the dialysis center did pre- and post- dialysis weights and they could use those weights and document it on the TAR. During an interview on 05/09/24 at 2:06 P.M., the Director of Nursing (DON) said if the resident had an order for weights, vitals signs, or anything else, it should be documented. If the resident had refused, then it should also be documented in the progress notes She expected staff to check the bruit and thrill, assess the dressing as ordered, get weights on dialysis days, and get vital signs before and after dialysis, and all of it should be documented. 48532

Based on observation, interview and record review, the facility failed to maintain a medication error rate of less than five percent (%). There were 25 opportunities with three errors made, resulting in an error rate of 12% for five residents (Residents #9, #25, #28, #34 and #42) out of five sampled residents. The facility's census was 44. Review of the facility's policy titled, Administering Medications, dated April 2019, showed: - Medications are administered in accordance with prescriber orders, including any required time frame; - The policy did not address insulin pen administration technique. Review of the Humalog/lispro (a rapid insulin injected just below the skin that helps lower mealtime blood sugar spikes) Kwik Pen (Insulin in a pen-type device) instructions, revised, July 2023, showed: - Pull the Kwik Pen cap straight off; - Wipe the rubber seal with an alcohol swab; - Check the liquid in the Pen which should be clear and colorless; - Place the new capped needle straight onto the Pen and twist the needle on until it is tight; - Pull off the outer needle shield. Do not throw away; - Pull off the inner needle shield and throw it away; - Prime the pen by turning the dose knob to two units; - Hold the pen with the needle pointing up; - Tap the cartridge holder gently to collect air bubbles at the top; - Push the dose knob in until it stops, and 0 is seen in the dose window, count to five slowly, insulin will be visible at the tip of the needle; - Select the dose; - Give the injection after selecting the area and cleaning the site with an alcohol swab. Review of the Novolog/aspart (fast-acting insulin injected just below the skin that helps lower mealtime blood sugar spikes) Flex Pen administration instructions, dated September 2021, showed: - Check label to make sure that the FlexPen contains the correct type of insulin; - Pull off the pen cap; - Remove paper tab from cap needle; attach needle to pen so that it is straight and secure; - Pull off outer needle cap, pull off inner needle cap and discard; - Turn the dose selector to two units; - Keep the needle upwards and press the push-button until the dose selector reads 0; - Turn the dose selector to select the number of prescribed units; - Push the needle into the skin, then press the dose button until dose selector indicates 0; - Keep the push-button fully pushed in after injection; - Leave the needle under the skin for 6 seconds and then remove it. 1. Review of Resident #9's POS, dated May 2024, showed: - An order for lispro insulin pen 100 units per milliliter (ml) subcutaneous (an injection just below the skin) with meals per a sliding scale of blood sugar of if 151 - 200 = 2 Units, 201 - 300 = 4 Units, 301-400 = 6 Units, 401 - 500 = 8 Units, if blood sugar is greater than 500, call MD (medical doctor), dated 12/14/23. Observation of Resident #9's medication administration on 05/08/24 at 11:00 A.M., showed: - Licensed Practical Nurse (LPN) D administered 2 units of lispro subcutaneously per order of the sliding scale for a blood sugar of 177 with the resident's lispro Kwik Pen; - LPN D failed to prime the lispro Kwik Pen per the manufacturer's instructions prior to the administration to the resident. 2. Review of Resident #25's POS, dated May 2024, showed: - An order for Novolog insulin pen 100 units per ml subcutaneous with meals per a sliding scale of blood sugar of if 0-100= 0 Units, 101-150=4 Units, 151 - 200 = 5 Units, 201 - 250 = 6 Units, 251 - 300 = 7 Units, 301 - 350 = 8 Units, 351 - 400 = 9 Units, dated 2/26/24. Observation of Resident #25's medication administration on 05/08/24 at 11:21 A.M., showed: - LPN D administered 6 units of Novolog subcutaneously per order of the sliding scale for a blood sugar of 248 with the resident's Novolog Flex Pen; - LPN D failed to prime the Novolog Flex Pen per the manufacturer's instructions prior to the administration to the resident. 3. Review of Resident #28's POS, dated May 2024, showed: - An order for Novolog insulin pen 100 units per ml subcutaneous with meals per a sliding scale of blood sugar of if 0-149=0 Units, 150 - 200 = 3 Units, 201 - 250 = 5 Units, 251 - 300 = 7 Units, 301 - 450 = 10 Units, 451 or greater call MD, dated 10/20/22. Observation of Resident #28's medication administration on 05/07/24 at 12:09 P.M., showed: - LPN G administered 3 units of Novolog subcutaneously per order of the sliding scale for a blood sugar of 156 with the resident's Novolog Flex Pen; - LPN G failed to prime the Novolog Flex Pen per the manufacturer's instructions prior to the administration to the resident. 4. Review of Resident #34's POS, dated May 2024, showed: - An order for lispro insulin pen 100 units per ml subcutaneous with meals per a sliding scale of blood sugar of if 131-180=4 Units, 181-240= 6 Units, 241-300=10 Units, 301-350=12 Units, 351-400=14 Units, 401-600=16 Units, If blood sugar is over 400 give 16 Units and call MD, dated 11/08/23. Observation of Resident #34 medication administration on 05/08/24 at 11:15 A.M., showed: - LPN D administered 6 units of lispro subcutaneously per order of the sliding scale for a blood sugar of 234 with the resident's lispro Kwik Pen; - LPN D failed to prime the lispro Kwik Pen per the manufacturer's instructions prior to the administration to the resident. 5. Review of Resident #42's POS, dated May 2024, showed: - An order for lispro insulin pen 100 units per ml subcutaneous with meals per a sliding scale of blood sugar of if 151 - 200 = 2 Units, 201 - 250 = 4 Units, 251 - 300 = 6 Units, 301 - 350 = 8 Units, 351 - 400 = 10 Units, 401 - 999 = 12 Units, dated 03/08/24. Observation of Resident #42 medication administration on 05/07/24 at 12:14 P.M., showed: - LPN G administered 12 units of lispro subcutaneously per order of the sliding scale for a blood sugar of 404 with the resident's lispro Kwik Pen; - LPN G failed to prime the lispro Kwik Pen per the manufacturer's instructions prior to the administration to the resident. During an interview on 05/08/24 at 04:09 P.M., LPN C said when administering insulin, he/she would dial up 1-2 units to prime needle of the insulin pen a, clean injection site with alcohol swab and administer insulin. During an interview on 05/09/24 at 10:00 A.M., LPN G, said the only time he/she primes the insulin pen when it is new, once used the pens do not need to be primed. He/she said the purpose is to prime the pen, not the needle. LPN G said when administering insulin, the pen should be held to the skin from a few seconds, if a safety needle is used, he/she would hold for longer. During an interview on 05/09/24 at 11:58 A.M., the Administrator said the expectation is to dial up 2 units of insulin to prime the pen needle, then dial the prescribed dose and administer. She would expect staff to hold the insulin pen for 3-5 seconds. During an interview on 05/09/24 at 2:18 P.M., Director of Nursing (DON) said he/she would expect staff to prime the pen needle with 1 unit of insulin prior to administering the prescribed dose. He/she would expect staff to hold the insulin pen for a few seconds after administering the insulin.

Based on observation, interview, and record review, the facility failed to provide a safe and sanitary environment by failing to perform hand hygiene during medication administration for five residents (Resident #9, #25, #28, #34, and #42) and to disinfect the glucometer (a device used to measure blood sugar) per the manufacturer's instructions for three residents (Resident #9, #25, and #34) out of five sampled residents. The facility's census was 44. Review of the facility's policy titled, Blood Sampling-Capillary (fine-branching blood vessels) (Finger Sticks), revised 09/2014, showed: - Always ensure blood glucose meters intended for reuse are cleaned and disinfected between resident uses; - The steps in the this procedure include: wash hands; put on gloves; follow the manufacturer's instructions to clean and disinfect the reusable equipment, parts and/or devices after each use; wash hands; and replace blood glucose monitoring device in the storage area after cleaning. Review of the facility's policy titled, Infection Control-Policies and Practices, revised 10/2018, showed the policy did not address glucometer disinfecting techniques or recommendations. Review of the Blood Glucose Monitoring System (glucometer) user instruction manual showed: - The glucometer should be cleaned and disinfected between each resident; - To disinfect the glucometer, clean the meter surface with one of the approved disinfecting wipes; - Allow the surface of the meter to remain wet at room temperature for the contact time listed on the wipe's directions for use; - Wipe all external areas of the meter including both front and back surfaces until visibly wet; - Avoid wetting the meter test strip port; - Wipe dry or allow to air dry. Review of the Super Sani-Cloth Germicidal Disposable wipes label showed to allow the treated surfaces to remain visibly wet for two minutes. 1. Observation of Resident #9 on 05/08/24 at 11:00 A.M., showed: - Licensed Practical Nurse (LPN) D obtained the glucometer from the medication cart drawer; - LPN D failed to perform hand hygiene, put on gloves, performed the resident's blood glucose testing, removed the gloves, and failed to perform hand hygiene; - LPN D lay the glucometer on the medication cart and failed to sanitize the glucometer after the resident use; - LPN D failed to perform hand hygiene and put on gloves; - LPN D administered the insulin injection to the resident; - LPN D removed the gloves and failed to perform hand hygiene. 2. Observation of Resident #25 on 05/08/24 at 11:21 A.M., showed: - LPN D failed to sanitize the glucometer prior to use; - LPN D failed to perform hand hygiene, put on gloves, performed the resident's blood glucose testing, removed the gloves, and failed to perform hand hygiene; - LPN D lay the glucometer on the medication cart and failed to sanitize the glucometer after the resident use; - LPN D failed to perform hand hygiene and put on gloves; - LPN D administered the insulin injection to the resident; - LPN D removed the gloves and failed to perform hand hygiene. 3. Observation of Resident #28 on 05/07/24 at 12:09 P.M., showed: - LPN G obtained the glucometer from the medication cart drawer; - LPN G failed to perform hand hygiene, put on gloves, performed the resident's blood glucose testing, removed the gloves, and failed to perform hand hygiene; - LPN G put on gloves; - LPN G administered the insulin injection to the resident; - LPN G removed the gloves and failed to perform hand hygiene. 4. Observation of Resident #34 on 05/08/24 at 11:15 A.M., showed: - LPN D failed to perform hand hygiene, put on gloves, performed the resident's blood glucose testing, removed the gloves, and failed to perform hand hygiene; - LPN D lay the glucometer on the medication cart and failed to sanitize the glucometer after the resident use; - LPN D failed to perform hand hygiene and put on gloves; - LPN D administered the insulin injection to the resident; - LPN D removed the gloves and failed to perform hand hygiene. 5. Observation of Resident #42 on 05/07/24 at 12:21 P.M., showed: - LPN G failed to perform hand hygiene, put on gloves, performed the resident's blood glucose testing, removed the gloves, and failed to perform hand hygiene; - LPN G put on gloves and administered the insulin injection to the resident; - LPN G removed the gloves and failed to perform hand hygiene. During an interview on 05/08/24 at 04:09 P.M., LPN C said when taking a resident's blood sugar, he/she would perform hand hygiene, put on gloves, collect the resident's blood sample, remove the gloves, perform hand hygiene, wipe the glucometer and wrap the it in a disinfectant wipe. When administering insulin, he/she would perform hand hygiene, put on gloves, administer the insulin, remove the gloves, and perform hand hygiene before moving to the next resident. During an interview on 05/09/24 at 10:05 A.M., the Assistant Director of Nursing (ADON) said he/she would expect hand hygiene to be done between the glucometer use and moving to the next resident. During an interview on 05/09/24 at 11:58 A.M., the Administrator said she would expect staff to perform hand hygiene, whether that be soap and water or hand sanitizer, anytime gloves were changed or between tasks with residents. She said the expectation was for staff to disinfect the glucometers between residents by wrapping the it in a Sani-Cloth wipe and left wrapped for two minutes. During an interview on 05/09/24 at 2:18 P.M., the Director of Nursing (DON) said she would expect staff to change gloves and perform hand hygiene after having obtained a blood sugar and disinfect the glucometer by wrapping it in a Sani-Cloth and left visibly wet for two minutes.

Based on interview and record review, the facility failed to issue the Notice of Medicare Non-Coverage (NOMNC) and the Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN) forms when a resident's Medicare covered services had ended for three residents (Resident #34, #35, and #36) out of three sampled residents. The facility census was 34. 1. Record review of Resident #34's medical record showed: - The resident discharged from Medicare skilled services on 12/3/19, and remained in the facility; - The facility failed to get a date of signature of patient or authorized representative on the SNF ABN form. 2. Record review of Resident #35's medical record showed: - The resident discharged from Medicare skilled services on 9/19/19, and discharged from the facility; - The facility failed to get a date of signature of patient or authorized representative on the SNF ABN and the NOMNC form. 3. Record review of Resident #36's medical record showed: - The resident discharged from Medicare skilled services on 10/29/19, and remained in the facility; - The facility failed to get a signature and date of patient or authorized representative on the NOMNC form. During an interview on 3/13/20 at 11:00 A.M. the Administrator said she knew when therapy notified staff of discharging the services for a resident, staff sends the necessary forms along with a self-stamped addressed envelope to the representative to be signed and dated, then returned. She said no one had been monitoring the forms for dates and signatures. The facility did not provide a policy for issuance of NOMNC and SNF ABN forms when a resident's Medicare covered services had ended.

Based on record review and interview, the facility staff failed to to follow their policy and procedure to complete a Criminal Background Check (CBC) for two of six sampled staff prior to hire and to check the Certified Nurses' Assistant (CNA) Registry for all staff to ensure they did not have a Federal Indicator (a marker given by the federal government to individuals who have committed abuse/neglect), for one of six sampled staff. The facility census was 34. Record review of the facility's policy and procedure for Applicant Background Screening Investigations, revised March 2019, showed: - The facility conducts employment background screening checks, reference checks and criminal conviction investigation checks on all applicants for positions with direct access to residents; - The Director of Personnel, or designee, conducts background checks, reference checks and criminal convection checks (including fingerprinting as may be required by state law) on all potential direct access employees and contractors; - Background and criminal checks are initiated within two days of an offer of employment or contract agreement, and completed prior to employment; - For any individual applying for a position as a Certified Nursing Assistant, the state nurse aide registry is contacted to determine if any findings of abuse, neglect, mistreatment of [REDACTED]. Review of the facility personnel records showed: - CNA B hired on 6/21/19, facility did not provide evidence of a CBC prior to hire; - CNA C hired on 1/3/19, facility did not provide evidence of a CBC prior to hire; facility did not provide CNA Registry check prior to hire. During an interview on 3/13/20 at 11:19 A.M., the Director of Nursing said he/she would expect that a background check and Nurse Aide Registry check be completed before an employee is hired.

Based on interview and record review, the facility failed to electronically transmit all Minimum Data Sets (MDS); a federally mandated assessment instrument to be completed by facility staff in a timely manner and in accordance to guidelines for one resident (Resident #1) outside the sample. The facility's census was 34. Record review of the facility's policy on MDS Completion and Submission and Timeframe's, dated July 2017 showed: - The facility will conduct and submit assessments in accordance with current federal and state submission timeframes; - Timeframes for completion and submission of assessments is based on the current requirements published in the Resident Assessment Instrument Manual (RAI) manual. 1. Record review of Resident #1's medical record showed: - Last MDS completed on 10/31/19; - discharged from facility on 1/01/20; - Submitted on 3/13/20 (73 days late), over 120 days from 10/31/19. During an interview on 3/13/20 at 9:15 A.M., the MDS coordinator said she thought the MDS for this resident had been submitted. During an interview on 3/13/20 at 11:30 A.M., the Corporate MDS coordinator said the discharge MDS for this resident had been missed, but was submitted today. Record review of the facility's policy on Resident Assessments, dated November 2019 showed a discharge assessment is conducted when a resident is discharged from the facility.

Based on observation, interview and record review the facility failed to provide adequate incontinent care of three residents (Resident #12, #25, and #27) out of six sampled residents. The facility census was 34. 1. Record review of Resident #12's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by staff, dated 1/2/20 showed: - Frequently incontinent of bowel and bladder; - Extensive assistance of two staff for toileting. Observation on 3/11/20 showed: - At 11:39 A.M. Certified Nurse Aide (CNA) D and CNA E entered Resident #12's room; - CNA D removed the resident's urine soaked brief; - CNA D cleaned the resident's front periarea; - CNA E rolled the resident to his/her side; - CNA D cleaned the resident's right hip; - CNA E placed a clean brief under the resident; - CNA D and CNA E fastened the clean brief; - CNA D or CNA E did not clean the resident's left hip or rectal area. 2. Record review of Resident #25's MDS, dated [DATE], showed: - Occasionally incontinent of bowel and bladder; - Limited assistance of one staff for toileting; Observation on 3/11/20 showed: - At 11:27 A.M. CNA D and CNA E entered Resident #25's room; - CNA D and CNA E donned gloves; - CNA D removed the resident's urine soaked brief, cleansed the resident's front periarea; - CNA E rolled the resident to his/her side; - CNA D placed a clean brief under the resident; - CNA E rolled the resident to his/her back, fastened the brief; - CNA D did not clean the resident's hips, buttocks, or rectal area. 3. Record review of Resident #27's MDS, dated [DATE], showed: - Occasionally incontinent of bowel and bladder; - Limited assistance of one staff for toileting; Observation on 3/12/20 showed: - At 10:05 A.M. CNA E assisted Resident #27 to the bathroom; - CNA E removed the resident's urine soaked brief as he/she stood next to the commode; - From behind the resident, CNA E reached between resident's legs with a cleansing wipe and made one swipe towards the residents rectal area; - CNA E placed a clean brief on resident, pulled his/her pants up, and sat him/her back in the wheelchair; - CNA E did not clean the resident's front peri area, buttocks, or hip areas. During an interview on 03/13/20 at 10:56 AM CNA E said when providing peri-care for a resident with a urine soaked brief, all of the peri areas, front and back, and hips should be cleaned. During an interview on 3/13/20 at 10:58 A.M. Licensed Practical Nurse (LPN) F said when staff is providing peri-care for a resident, all areas should be cleaned. Record review of the facility's policy on Perineal Care, date February 2018, showed: - For a male resident, retract foreskin of the uncircumcised male; - Wash and rinse urethral area using a circular motion; - Continue to wash the perineal area including the penis, scrotum and inner thighs; - Thoroughly rinse perineal area in same order, using fresh water and clean washcloth; - Ask the resident to turn on his side with his upper leg slightly bent, if able; - Wash and rinse the rectal area thoroughly, including the area under the scrotum, the anus, and the buttocks.

Based on interview and record review, the facility failed to follow a physician's orders for two residents (Resident #2 and #31) out of 12 sampled residents by not reporting weight gain as ordered. The facility census was 34. 1. Record review of Resident #2's Physician's Order Sheet (POS) dated March 2020, showed: - A [DIAGNOSES REDACTED]. - An order to weigh the resident daily; - An order to notify the physician of a weight gain or more than 2 pounds (lbs.) in a day or more than 5 lbs. in a week. Record review of the facility's weights and vitals summary for the resident showed: - From 2/9/20 to 2/10/20 -181 lbs. to 182.2 lbs. (2.2 lb. weight gain) - From 2/13/20 to 2/14/20 -180 lbs. to 182.6 lbs. (2.6 lb. weight gain); - From 2/29/20 to 3/1/20 -180.4 lbs. to 185.2 lbs. (4.8 lb. weight gain); - From 3/3/20 to 3/4/20 -185.2 lbs. to 189.2 lbs. (4 lb. weight gain). Review of the resident's medical record showed no documentation of the physician being notified of the weight gains. Record review of the resident's care plan, last updated 3/2/20 showed: - On daily weights; - Notify my physician of a 2 lb. weight gain in a day or 5 lb. in a week; - Monitor for any significant weight gain caused by fluid; - Monitor for signs and symptoms of [MEDICAL CONDITION]/difficulty breathing. 2. Record review of Residents #31's POS, dated March 2020 showed: - An order to weigh the resident daily; - An order to notify the physician of a weight gain or more than 2 lbs. in a day or more than 5 lbs. in a week; - an order for [REDACTED].>- an order for [REDACTED].>- A [DIAGNOSES REDACTED]. Record review of the facility's weights and vitals summary for the resident showed: - From 2/9/20 to 2/10/20 - 185.2 lbs. to 194.2 lbs. (8 lb. weight gain); - From 3/7/20 to 3/8/20 - 189.6 lbs. to 192 lbs. (2.4 lb. weight gain); - From 3/9/20 to 3/10/20 - 191.2 lbs. to 193.2 lbs. (2 lb. weight gain). Record review of the resident's care plan, last updated 12/20/19 showed: - On daily weights; - Notify physician of weight gain of 2 lbs. in a day or more than 5 lbs. in a week; - Monitor for signs and symptoms of [MEDICAL CONDITION] or difficulty breathing; - Administer diuretic (a fluid tablet) as ordered. During an interview on 3/12/20 at 2:13 P.M. Licensed Practical Nurse (LPN) F said the restorative aide is responsible to weigh each resident, however if he/she is not here than another staff member weighs the residents. LPN F said if there is ever a discrepancy in weight then the wheelchair weight needs to be verified. Someone could have removed a foot pedal or added one and the weight would be incorrect. He/she said if the weight is truly a weight gain then the physician's order should be followed and the physician should be notified. During an interview on 3/12/20 at 2:45 P.M. the Family Nurse Practitioner (FNP) said he/she did not have any calls in regards to these resident. The FNP said the facility should be following the physician's orders and contacting the office of resident's weight gain. If the facility thought it was inaccurate the resident should be re-weighed. He/She said especially a resident with a [DIAGNOSES REDACTED]. Record review of the facility's policy on Weighing and Measuring the Resident, dated March 2011, showed: - The purpose of this procedure are to determine the resident's weight and height, to provide a baseline and ongoing record of the resident's body weight as an indicator of the nutritional status and medical condition of the resident. - When weighing the resident the following guidelines will promote accurate weight assessment across time; - Weigh at the same time of day each time; - Use the same scale for weighing the resident each time; - If possible, weigh the resident with approximately the same amount of clothing on the resident each time; - Be sure the weight scale is calibrated. - Report significant weight loss/weight gain to the nurse supervisor.

Based on observation, interview, and record review, the facility failed to provide restorative services for two residents (Resident #10 and #21) out of four sampled residents. The facility census was 34. Review of the facility's Restorative Nursing Services Policy, dated July 2017, showed: - Residents will receive restorative nursing care as needed to help promote optimal safety and independence; - Residents may be started on a restorative nursing program upon admission, during the course of stay or when discharged from rehabilitative care; - The resident or representative will be included in determining goals and the plan of care; - Restorative goals may include, but are not limited to supporting and assisting the resident in; - Adjusting or adapting to changing abilities; - Developing, maintaining or strengthening his/her physiological and psychological resources; - Maintaining his/her dignity, independence and self-esteem. 1. Record review of Resident #10's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument, completed by facility staff, dated 12/26/19, showed: - Resident has a BIMS (Brief Interview for Mental Status) score of 15 (indicating full cognitive ability); - Extensive assistance of two staff members for transfers between surfaces including to and from bed, chair, and wheelchair; - To walk in the room or the corridor did not occur; - Use of a wheelchair for mobility; - Impairment on both sides of the upper and lower extremities. Record review of Resident #10's medical chart, showed: - [DIAGNOSES REDACTED]. - An order, dated 10/29/19, to discharge patient from Occupational Therapy Plan of Care (OT POC) after treatment this date with goals met and program complete, Restorative Care Program to begin for functional maintenance. Observation of Resident #10 on 3/10/20 at 2:59 P.M., showed: - Resident lay in bed, unable to move his/her legs and arms; - An adaptive call bell device attached to bedside table, located near resident's mouth, that resident must blow into to get assistance from staff. During an interview on 3/10/20 at 2:59 P.M., the resident said he/she did receive some occupational therapy, but that ended in October 2019, and thought he/she was supposed to be on restorative services after that, but no one has provided that to him/her. During an interview on 3/12/20 at 1:57 P.M., the Restorative Nurse Aide (RNA) A said he/she has never received a restorative care plan for the resident and has not provided any restorative services to him/her since he/she has been here. During an interview on 3/12/20 at 2:10 P.M., the Director of Nursing (DON) said he/she can not locate a restorative service recommendation plan from the therapy department, but he/she will check with the resident and get him/her on restorative services if he/she wishes to do so. 2. Record review of Resident #21's Quarterly MDS, dated [DATE], showed: - Extensive assistance of two staff members for be mobility; - Total assistance of two staff members for transfers between surfaces including to and from bed, chair, and wheelchair; - To walk in the room or the corridor did not occur; - Use of a wheelchair for mobility; - Impairment on one side of the upper and lower extremities. Record review of Resident #21's Physician order [REDACTED]. - [DIAGNOSES REDACTED]. Review of Occupational Therapy progress and discharge summary showed: - On 10/24/19 the resident was discharged from therapy services; - A recommendation to start restorative services, focusing on increasing and maintaining range of motion to right upper extremity (RUE). - Nursing staff instructed to position patient with RUE sling, and right lower extremity (RLE) foot positioner. Observations of the resident showed: - On 3/10/20 at 10:04 A.M., the resident sat in his/her room wearing a sling to RUE and RLE on a foot positioner; - On 3/10/20 at 12:19 P.M., the resident sat in dining room eating lunch wearing a sling to RUE and RLE on foot positioner; - On 3/12/20 at 11:45 A.M., the resident sat at dining room table wearing a sling to RUE and RLE on foot positioner; During an interview on 3/13/20 at 11:20 P.M., the RNA A said this resident was not on her restorative list and has not been receiving any restorative services. During an interview on 3/13/20 at 9:03 A.M., the DON said she has talked with the Therapy Department, and they have worked out a communication plan to make sure the Restorative recommendations from them does not get over looked in the future.

Based on interview and record review, the facility pharmacist failed to identify and/or report the use of an as needed (PRN) [MEDICAL CONDITION] (a drug that affects mood, thoughts, behavior and or perception) medication prescribed and/or administered for excessive duration greater than 14 days during the pharmacist's monthly Medication Regimen Review (MRR) for one resident (Resident #2) out of 12 sampled residents. The facility census was 34. Review of the facility's Antipsychotic medication Use policy, dated December 2016, showed: - The need to continue PRN orders for [MEDICAL CONDITION] medications beyond 14 days requires the practitioner to document the rational for the extender order; - The duration of the PRN order will be indicated in the order. 1. Record review of Resident #2's Physician order [REDACTED]. - A [DIAGNOSES REDACTED].>- an order for [REDACTED]. Record review of the Medication Administration Record [REDACTED] - The resident received the medication three times beyond the 14 days. Record review of the Pharmacist's Monthly Medication Review log, dated 2/21/20, showed no recommendations from the Pharmacist. During an interview on 3/12/20 at 2:05 P.M., the Pharmacist said, the PRN [MEDICATION NAME] should have had a 14 day stop, the resident was in the hospital when I was there. The Pharmacist said she could have documented the resident was in the hospital and on his/her return the medication needed the 14 day stop date.

Based on interview, and record review, the facility staff failed to ensure that as needed (PRN) orders for anti-anxiety medications were limited to 14 days for one resident (Resident #2) of 12 sampled residents. The facility census was 34. 1. Review of Resident #2's Physician order [REDACTED]. - An order dated 1/30/20 for [MEDICATION NAME] (an anti-anxiety medication) 0.5 milligrams (mg) one tablet twice a day as needed for anxiety; - Review showed the order was open ended and did not indicate the duration for the PRN order. - The prescribing practitioner did not document that it was appropriate for the PRN anti-anxiety medication to be extended beyond 14 days and did not document the rationale in the medical record and indicate the duration for the PRN order. Record review of the Medication Administration Record [REDACTED] - Received PRN [MEDICATION NAME] 0.5 mg, two times in [DATE]; - Received PRN [MEDICATION NAME] 0.5 mg, one time in March 2020. During an interview on 03/12/20 at 2:05 P.M., the Pharmacist said the medication should have had a stop date. During an interview on 03/12/20 at 1:10 P.M. the Director of Nursing (DON) said the medication should have had a duration with justification or a 14 day stop date. Review of the facility's Antipsychotic Medication Use policy, dated December 2016, showed: - The resident will not receive PRN doses of [MEDICAL CONDITION] medications unless that medication is necessary to treat a specific condition that is documented in the clinical record; - The need to continue PRN orders for [MEDICAL CONDITION] medications beyond 14 days requires the practitioner to document the rationale for the extender order; - The duration of the PRN order will be indicated in the order.

Based on observation, interview, and record review the facility staff failed to ensure proper infection control practices were followed for three residents (Resident #2, #16 and #25) out of six sampled residents. The facility census was 34. 1. Record review of Resident #2's significant change Minimum Data Set (MDS), a federally mandated assessment instrument completed by staff, dated 3/4/20 showed: - Always incontinent of bowel and bladder; - Extensive assistance of two staff for toileting. Observation on 03/11/20 at 11:45 AM showed; - The resident lay in bed; - CNA A and CNA G donned gloves; - CNA A rolled the resident to the right side, CNA G placed a bedpan under resident; - CNA A rolled the resident to the right side, CNA G removed the bedpan containing stool; - CNA G cleaned the resident's front periarea; - CNA A rolled the resident to his/her side; - CNA G wearing the same soiled gloves, cleaned the residents back periarea; - Wearing the same soiled gloves, CNA G moved the residents wheelchair, opened the dresser drawer, got a brief and placed it under the resident; - Wearing the same soiled gloves CNA G, placed the brief under the resident, and assisted CNA A with putting the residents pants on; - CNA G did not change gloves between dirty and clean. 2. Record review of Resident #16's annual MDS, dated [DATE], showed: - Always incontinent of bowel and bladder; - Total dependence of two staff members for toileting. Observation on 03/11/20 at 1:42 P.M., showed: - The resident lay in bed wearing a urine soiled brief; - CNA A and CNA G donned gloves; - CNA G removed the tabs on brief, removed the urine soiled brief from the resident; - CNA G cleaned the resident's front periarea; - CNA A rolled the resident to his/her side; - CNA G cleaned the resident's backside; - CNA A rolled the resident to his/her back; - CNA G wearing the same soiled gloves, placed a clean brief under the resident; - CNA A and CNA G repositioned the resident up in the bed and covered the resident; - CNA G placed the residents call light within reach wearing the same soiled gloves; - CNA G did not change gloves between dirty and clean. During an interview on 3/13/20 at 11:25 A.M., CNA A said gloves should be changed between dirty and clean areas, before covering and positioning the resident, before touching resident belongings, and getting supplies. During an interview on 3/13/20 at 11:43 A.M., CNA G said glove should be changed between areas, when dirty, before touching resident clothing, bedding, furniture, and getting supplies. 3. Record review of Resident #25's quarterly MDS, dated [DATE] showed: - Occasionally incontinent of bowel and bladder; - Limited assistance of one staff member for toileting. Observation on 3/11/20 at 11:27 A.M. showed;- The resident lay in bed wearing a urine soaked brief; - CNA D and CNA E donned gloves; - CNA D removed the tabs on brief, removed the urine soaked brief from the resident; - CNA D cleaned the resident's front periarea; - CNA E rolled the resident to his/her side; - CNA E wearing the same soiled gloves, placed a clean brief under the resident; - CNA E did not change gloves between dirty and clean. During an interview on 3/13/20 at 11:23 A.M. Licensed Practical Nurse (LPN) F said anytime the gloves are soiled they need to be changed. He/she said the gloves should be changed between dirty and clean. During an interview on 3/13/20 at 11:55 A.M., the Director of Nursing (DON) said she would expect staff to change gloves anytime they are soiled, between dirty and clean and before touching the residents belongings. The facility did not provide a policy on glove changing.

Based on interview and record review, the facility failed to provide written notification regarding their bed-hold policy at the time of transfers for three residents (Resident #2, #7, and #16) of three sampled residents. The facility census was 34. Review of the facility's Bed-Hold and Returns Policy, dated March 2017, showed: - Prior to transfers and therapeutic leaves, residents or resident representatives will be informed in writing of the bed-hold and return policy. 1. Record review of Resident #2's nurse's notes showed: - Resident transferred to the hospital for medical evaluation on 2/17/20 and readmitted to the facility on [DATE]. Review of the resident's medical record showed no documentation of the bed-hold policy provided to the resident or the resident's representative at the time of the transfer. 2. Record review of Resident #7's nurse's notes showed: - Resident transferred to the hospital for medical evaluation on 2/19/20 and readmitted to the facility on [DATE]. Review of the resident's medical record showed no documentation of the bed-hold policy provided to the resident or the resident's representative at the time of the transfer. 3. Record review of Resident #16's nurse's notes showed: - Resident transferred to the hospital for medical evaluation on 11/28/19 and readmitted to the facility on [DATE]. Review of the resident's medical record showed no documentation of the bed-hold policy provided to the resident or the resident's representative at the time of the transfer. During an interview on 3/12/20 at 10:17 A.M., the Director of Nursing (DON) said the facility gives bed hold information on admission, no bed hold notification is given at time of transfer to the hospital.