Wilora Lake Healthcare
Charlotte, North Carolina · CCN 345473
20 surveys since 2010, 10 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 76
- Surveys
- 20
- Harm or worse
- 10
- Immediate jeopardy
- 3
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 70
- Ownership
- For profit - Corporation
- Chain
- AVARDIS HEALTH
- County
- Mecklenburg
- Medicare-certified since
- 1995
CMS ratings
- Overall
- 2
- Health inspection
- 2
- Staffing
- 1
- Quality measures
- 5
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.
Weighted by harm level, against 94 for-profit facilities of 66–99 beds in North Carolina.
Last survey on record
Apr 24, 2026
199 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.17 | 3.42 |
| Registered-nurse hours per resident day | 0.45 | — |
| Annual nurse turnover | 66.2% | 51.3% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
- Abuse icon
- Flagged by CMS on Care Compare
Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1285.7% | E17.1% | F— |
| No harm, potential for minimal | A— | B17.1% | C— |
Most frequently cited here
In CMS’s current monthly file.
- F8802×
Provide and implement an infection prevention and control program.
- F5531×
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
- F5831×
Keep residents' personal and medical records private and confidential.
- F6001×
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F6021×
Protect each resident from the wrongful use of the resident's belongings or money.
In the surveyor’s words
From the most serious findings on record at Wilora Lake Healthcare, in the surveyor’s own words.
- Actual harm, isolatedF684Jul 23, 2021
Based on record review, staff, Nurse Practitioner and physician interview, the facility failed to document blood glucose results for 1 of 3 residents reviewed for change of status (Resident #253). Resident #253 was admitted to the hospital 4/24/2021 with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Elevated blood glucose can contribute to dehydration, which resulted in Resident #253 diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Findings included: Resident #253 was admitted to the facility 4/19/2021 with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A physician order [MEDICAL RECORD OR PHYSICIAN ORDER] . […]
- No harm, potential for more than minimal, patternF602Apr 24, 2026
Based on record review and resident and staff interviews, the facility failed to protect a resident from misappropriation of personal funds when the former Business Office Manager used a resident's debit card to pay the former Business Office Manager's personal bills. This deficient practice affected 1 of 3 residents reviewed for prevent misappropriation of resident property (Resident #14). The findings included:Resident #14 was admitted to the facility on [DATE]. Resident #14 was her own Responsible Party.A quarterly Minimum Data Set assessment dated [DATE] indicated that Resident #14 was cognitively intact.A review of the Initial Allegation Report dated 3/6/2026 indicated the facility became aware of the misappropriation of Resident #14's funds by the former Business Office Manager on… […]
- No harm, potential for more than minimal, patternF761Jun 23, 2022
Based on observations, staff interviews and record review, the facility failed to discard expired medications for 2 of 3 medication carts (400 hall and 100 hall). Findings included: 1a. An observation on 6/21/22 at 9:12am of the medication cart on the 400 revealed three cards of [MEDICATION(S)] 500 mg(milligrams) (anticonvulsant) prescribed to Resident #33 with expiration dates of 9/30/21, 10/31/21, and 3/31/22. An interview with the Nurse #1 on 6/21/22 at 9:20am revealed that it was the nurse's responsibility to check the medication cart and discard expired medications. She further revealed she checked the medication cart before she started her medication pass, but somehow missed the expired medications. Nurse #1 revealed the medication was last given on 6/20/22. 1b. […]
- No harm, potential for more than minimal, patternF812Jun 23, 2022
Based on observations, interviews and record review, the facility failed to maintain and serve a potentially hazardous cold food (milk) at least 41 degrees Fahrenheit (F) and remove expired yogurt from 1 of 3 nourishment refrigerators. Milk was placed on a meal cart for delivery to residents at 45.6 degrees F and yogurt for Resident #41 remained in refrigeration after its manufacturer expiration date. This failure had the potential to affect 9 of 62 residents. 1. A continuous observation of the lunch meal tray line occurred on [DATE] from 12:04 PM until 12:54 PM. A bin which contained 7, 8-ounce cartons of milk was stored on the bottom shelf of a cart, from 12:04 PM until 12:24 PM. At 12:24 PM, Dietary Aide (DA) #1 covered the milk with ice. […]
- No harm, potential for more than minimal, patternF563Jul 23, 2021
Based on record review, family member interview, and staff interviews, the facility had imposed a schedule which determined not only limited visitation duration, but also limited the opportunity to visit to weekdays during a specified time period, and restricted visitation to supervised visits either outside of the facility in a courtyard or a supervised visit in a common area inside of the facility. This practice impacted a resident receiving hospice services for one of one resident reviewed for visitation (Resident #43). This deficiency was cited at a higher scope and severity, E, due to the potential to impact multiple residents beyond just the sampled resident, Resident #43. Findings included: Resident #43 was admitted to the facility on [DATE]. […]
Read 29 findings in full →The most serious and the most recent: 29 of 76 on record.
Every survey on record
FindingsAt actual harm or above
- Apr 24, 2026Standard and complaint4 findings
- Feb 20, 2025Standard and complaint10 findings
- Jun 23, 2022Standard2 findings
- Jul 23, 2021Standard and complaint7 findings · 1 harm
- Jan 21, 2021Complaint1 finding
- May 15, 2020Infection control1 finding
- Nov 9, 2019Standard and complaint7 findings
- Oct 6, 2018Standard and complaint8 findings · 1 harm
Show the 12 earlier surveys
- Feb 9, 2018Standard2 findings
- Jan 6, 2017Standard and complaint8 findings · 1 harm
- Feb 19, 2016Standard4 findings
- Aug 21, 2015Complaint6 findings · 3 harm
- Jul 17, 2015Complaint4 findings · 2 harm
- Dec 31, 2013—1 finding · 1 harm
- Oct 22, 2013—1 finding
- Aug 29, 2013—1 finding
- Jul 5, 2012—1 finding
- Jun 1, 2012—2 findings
- Apr 6, 2011—5 findings · 1 harm
- Oct 21, 2010—1 finding
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
- Graham Healthcare and Rehabilitation CenterRobbinsville1 harm finding
- Piney Grove Nursing and Rehabilitation CenterKernersville2 harm findings
- Peak Resources - Brookshire, IncHillsboroughno harm findings
- Emerald Health & Rehab CenterLillingtonno harm findings
- Elderberry Health CareMarshallno harm findings
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction