Deficiency Index

Willowbrook Manor

Flint, Michigan · CCN 235550

39 surveys since 2011, 16 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
172
Surveys
39
Harm or worse
16
Immediate jeopardy
2
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file28/39

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
130
Ownership
For profit - Corporation
Chain
CIENA HEALTHCARE/LAUREL HEALTH CARE
County
Genesee
Medicare-certified since
1994

CMS ratings

Overall
2
Health inspection
2
Staffing
4
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 82 for-profit facilities with 128 or more beds in Michigan.

Last survey on record

Mar 16, 2026

238 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.023.69
Registered-nurse hours per resident day0.64—
Annual nurse turnover38.2%43.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$89,021 across 2 penalties
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG36.5%H—I—
No harm, potential for more than minimalD3065.2%E1226.1%F12.2%
No harm, potential for minimalA—B—C—
CMS’s current file: 46 of the 172 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6846×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F5503×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F6863×

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

  • F6893×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8123×

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

In the surveyor’s words

From the most serious findings on record at Willowbrook Manor, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF600Aug 5, 2021

    This Citation pertains to Intake Number MI 228. Based on observation, interview and record review, the facility is placed in Immediate Jeopardy for 1) Its failure to assess, monitor and change a dressing, that was saturated with drainage from a surgical wound, on the upper left chest and a surgical wound on the left lower leg and 2) Its failure to apply a wound vac to the surgical wound on the left lower leg as ordered for one resident (Resident #1) of six residents reviewed for wound care. This deficient practice increased the likelihood of infection causing serious harm (sepsis, shock, organ failure), serious injury (loss of a limb) and/or death. […]

  • Actual harm, isolatedF686Aug 12, 2026

    This citation pertains to intake Number 3050939. Based on observation, interview and record review, the facility failed to provide the necessary treatment consistent with professional standards of practice to prevent the development of and/or promote the healing of pressure ulcers for four residents (Resident #1, Resident #112, Resident #114, Resident #115) of six residents reviewed for pressure ulcers, resulting in the development of facility-acquired pressure ulcers. Findings include: Resident #1 (R1): R1 is [AGE] years old and initially admitted to the facility on [DATE] with diagnoses that include nontraumatic intracerebral hemorrhage, compression of the brain, Glasgow coma scale score of 3-8 (indicating a severe traumatic brain injury) and tracheostomy status. […]

  • Actual harm, isolatedF686May 23, 2024

    This Citation pertains to intake MI00138800. Based on observation, interview and record review, the facility failed to implement and operationalize policies and procedures for pressure ulcer (wounds caused by pressure) prevention and management for two residents (Resident #704 and Resident #710) of two residents reviewed, resulting in a lack of implementation and documentation of meaningful, resident-centered interventions for pressure ulcer prevention, the development and worsening of facility-acquired pressure ulcers, unnecessary pain, and the likelihood for a decline in overall heath status. […]

  • Actual harm, isolatedF684Dec 20, 2023

    This Citation pertains to Intake Number MI00141163. Based on observation, interview and record review the facility failed to 1) Monitor blood glucose levels and signs/symptoms of diabetic complications; 2) Recognize a change of condition in a timely manner; 3) Document clinical assessment of a resident during a change in condition and the subsequent measures taken; and 4) Provide documented clinical interventions, care plans and coordination for consistent refusal of all medications since readmission for one resident (Resident #902). […]

  • Actual harm, isolatedF686Jun 16, 2023

    Based on observation, interview and record review, the facility failed to prevent facility-acquired pressure ulcers for 2 residents (Resident #42 and Resident #72) and ensure that residents were assessed, monitored, wound care was provided as ordered and appropriate interventions were in place for 3 residents (Resident #42, Resident #72 and Resident #262) of 5 residents reviewed for pressure ulcers, resulting in Resident #42 developing a Stage 2 sacral pressure ulcer, Resident #72 developing multiple Stage 2 pressure ulcers to the sacrum and right trochante,; and Resident #262 developing a sacral pressure ulcer that worsened to a Stage 4. […]

Read 35 findings in full →The most serious and the most recent: 35 of 172 on record.

Every survey on record

FindingsAt actual harm or above

  • Aug 12, 2026Complaint2 findings · 1 harm
  • Mar 16, 2026Complaint1 finding
  • Feb 5, 2026Complaint2 findings
  • Nov 13, 2025Complaint1 finding
  • Jun 27, 2025Standard and complaint8 findings
  • Mar 19, 2025Complaint1 finding
  • Oct 16, 2024Complaint1 finding
  • Sep 18, 2024Complaint2 findings
Show the 31 earlier surveys
  • Jun 4, 2024Standard12 findings
  • May 23, 2024Complaint3 findings · 1 harm
  • Dec 20, 2023Complaint2 findings · 1 harm
  • Jun 16, 2023Standard and complaint15 findings · 1 harm
  • Mar 15, 2023Complaint1 finding
  • Nov 28, 2022Complaint3 findings
  • Jun 27, 2022Complaint2 findings · 2 harm
  • Nov 24, 2021Complaint3 findings · 1 harm
  • Aug 5, 2021Standard and complaint21 findings · 2 harm
  • May 26, 2021Complaint2 findings
  • Apr 23, 2021Complaint1 finding
  • Feb 17, 2021Complaint4 findings
  • Sep 24, 2019Complaint2 findings · 1 harm
  • Jun 27, 2019Standard and complaint21 findings · 2 harm
  • May 10, 2019Complaint3 findings
  • Apr 22, 2019Complaint1 finding · 1 harm
  • Aug 1, 2018Standard3 findings
  • May 10, 2017Standard and complaint5 findings · 1 harm
  • Apr 20, 2017Complaint1 finding
  • Jan 10, 2017Complaint1 finding
  • Jun 30, 2016Standard and complaint2 findings
  • Aug 7, 2015Standard14 findings
  • Mar 5, 2015Complaint1 finding
  • Nov 26, 2014Complaint1 finding
  • Jul 25, 2014Standard4 findings
  • Aug 29, 2013—1 finding · 1 harm
  • Aug 23, 2013—5 findings
  • Jan 22, 2013—1 finding
  • Jun 29, 2012—8 findings
  • Apr 17, 2012—1 finding · 1 harm
  • Sep 9, 2011—10 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction