Willow Ridge of Mennonite Home Communities of Ohio

In the surveyor’s words

From the most serious findings on record at Willow Ridge of Mennonite Home Communities of Ohio, in the surveyor’s own words.

• Actual harm, isolatedF684Jan 25, 2022

  Based on observation, medical record review, staff interview, and review of facility policy, the facility failed to obtain and evaluate appropriate treatment, and removed an old dressing in a manner to prevent pain and tissue damage for one (#14) resident. This resulted in actual harm when Resident #14's ordered dressing was adhering to her open wound and was removed by the nurse without any interventions to loosen the dressing before removal. Resident #14 was noted to squeeze her eyes shut, grimace, tense her upper body, grab hold of the armrest with her hand, and pull her leg away when the dressing was removed. The wound was noted to be opened and actively bleeding following the immediate removal of the adhering dressing. […]

• No harm, potential for more than minimal, widespreadF812Jul 23, 2026

  Based on observation, review of dishwasher temperature records, staff interview, and facility policy review, the facility failed to ensure dishwasher temperature monitoring was completed as required and failed to ensure open food items were properly dated to prevent spoilage. This had the potential to affected all 16 residents residing in the facility. The facility census was 16.Findings include:1. Review of the dishwasher temperature records in the [NAME] House on 07/20/26 at 9:52 A.M. revealed no rinse cycle temperatures were recorded on 07/17/26 for breakfast and lunch, and no temperatures were recorded for dinner on 07/17/26. Additionally, no dishwasher temperatures were documented for breakfast, lunch, or supper on 07/18/26 and 07/19/26.Interview on 07/20/26 at 9:52 A.M. […]

• No harm, potential for more than minimal, widespreadF880Jan 25, 2022

  Based on observation and staff interview, the facility failed to prevent possible transmission of COVID-19 infection by failing to ensure the thermometer used for screening was properly disinfected between use by different persons. This had the potential to affect all 18 residents in the facility. The facility census was 18. Findings include: Observations on 01/18/22 through 01/22/22 revealed surveyors had to self screen upon entrance into the facility on a sheet of paper. The surveyors used a hand held thermometer to obtain their temperatures upon entrance. The facility staff did not disinfect thermometer between uses nor was there disinfectant available to disinfect the thermometer between uses. Interview on 01/19/22 at 2:40 P.M. […]

• No harm, potential for more than minimal, patternF565Jul 23, 2026

  Based on review of Resident Council minutes, resident and staff interview, and policy review, the facility failed to provide timely follow up to concerns brought forth by residents. This had the potential to affect all 11 (#1, #2, #3, #4, #6, #7, #9, #11, #12, #14, and #17) residents who attended Resident Council meetings. The facility census was 16. Findings include:Review of resident gathering meeting minutes dated 08/26/25 revealed Resident #1 wanted to know the cost of toenails to be trimmed.Review of resident gathering meeting minutes dated 09/22/25 revealed Resident #1 wanted to swim at the assisted living facility, and Resident #2 would like cards or dominos and the card game, UNO.Review of resident gathering meeting minutes dated 10/20/25 revealed Resident #2 would rather play UNO… […]

• No harm, potential for more than minimal, patternF584Jul 23, 2026

  Based on observation, resident and staff interview, and facility policy review, the facility failed to maintain a comfortable and homelike environment. This had the potential affected five (#1, #5, #9, #12, and #17) out of eight residents that eat in the dining area at the [NAME] House of the facility. The census was 16.Findings include:Observation and interview on 07/20/26 at 7:45 A.M. revealed Resident #17 was observed sitting at the dining table wearing a sweater with a blanket on her lap. During interview, Resident #17 felt, cold to the bone. Interview on 07/20/26 at 8:02 A.M. […]