Deficiency Index

Whispering Pines Nursing & Rehab Center

Fayetteville, North Carolina · CCN 345348

19 surveys since 2010, 5 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
38
Surveys
19
Harm or worse
5
Immediate jeopardy
3
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy3

Findings at the most serious level CMS records.

Beyond CMS’s monthly file16/19

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
86
Ownership
For profit - Corporation
Chain
CENTURY CARE MANAGEMENT
County
Cumberland
Medicare-certified since
1991

CMS ratings

Overall
4
Health inspection
4
Staffing
4
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Not shown for this facility: too few citations in window (n=9, floor 20).

Last survey on record

Jul 30, 2026

102 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.343.42
Registered-nurse hours per resident day0.40—
Annual nurse turnover41.0%51.3%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$8,512 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG116.7%H—I—
No harm, potential for more than minimalD583.3%E—F—
No harm, potential for minimalA—B—C—
CMS’s current file: 6 of the 38 citations on record.

In the surveyor’s words

From the most serious findings on record at Whispering Pines Nursing & Rehab Center, in the surveyor’s own words.

  • Actual harm, isolatedF689Feb 16, 2024

    Based on record review, Nurse Practitioner, and staff interviews, the facility failed to provide care safely when Nursing Assistant (NA) #1 and NA #2 transferred a resident who was dependent on staff assistance and unable to bear weight from his bed to chair by holding the resident under his arms. Resident #62 sustained an acute displaced left humeral (long bone in the arm between shoulder and elbow) neck fracture requiring use of a sling, orthopedic follow up, and resulted in pain for 1 of 3 residents reviewed for supervision to prevent accidents (Resident #62). Findings included: Resident #62 was admitted to the facility on [DATE] and his most recent re-admission to the facility was on 1/23/23. His diagnoses included dementia, heart failure, osteoarthritis, and Parkinson's disease. […]

  • No harm, potential for more than minimal, patternF791Aug 18, 2022

    Based on observation, record review, resident interview, and staff interview the facility failed to assure one (Resident # 2) of three residents reviewed for dental services received a dental referral for lost dentures. The findings included. Resident # 2 was initially admitted to the facility on [DATE]. The resident had three hospitalization s since initial admission; with his last facility readmitted documented as 6/10/22. Resident # 2's diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Resident # 2's Minimum Data Set, dated dated [DATE], was coded as a significant change assessment. This assessment coded the resident as cognitively impaired, being edentulous, and as having no significant weight loss issues. […]

  • No harm, potential for more than minimal, isolatedF580Jul 30, 2026

    Based on record reviews and interviews with staff and the Physician, the facility failed to notify the physician when a resident with dysphagia (difficulty swallowing) had a choking incident when she was being fed dinner by a facility staff member for 1 of 3 residents reviewed for notification (Resident #42). Findings included:Resident #42 was admitted to the facility on [DATE] with diagnoses that included diabetes mellitus type II, hemiplegia (complete or near-complete paralysis of one side of the body) and hemiparesis (partial weakness of one side the body) following cerebral infarction (stroke) affecting right non-dominant side and dysphagia.During an interview on 7/28/26 at 7:04 PM, Medication Aide (MA) #1 reported that on 9/14/25 at approximately 5:45 PM, Resident #42 had a choking… […]

  • No harm, potential for more than minimal, isolatedF641Jul 30, 2026

    Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) for 2 of 27 residents whose MDS assessments were reviewed (Resident #67 and Resident #28).Findings included:1. Resident #67 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease.Record review revealed Resident #67 had elected hospice care on 6/17/25.Hospice Nurse Practitioner documentation dated 5/30/26 noted Resident #67 likely has less than six months of survival and is appropriate for hospice.Review of Resident #67's most recent annual MDS assessment dated [DATE] was not coded that hospice care had been received. An interview with the MDS Coordinator was conducted on 7/30/26 at 2:00 PM. […]

  • No harm, potential for more than minimal, isolatedF645Jul 30, 2026

    Based on record review and staff interviews, the facility failed to submit a request for an updated Preadmission Screening and Resident Review (PASRR) evaluation for a resident who was admitted to the facility with diagnoses including post-traumatic stress disorder (PTSD) and depression for 1 of 3 residents reviewed for PASRR (Resident #2).Findings included:A PASRR Determination Notification letter dated 9/29/25 revealed Resident #2 had a Level I PASRR with no expiration date.A review of a North Carolina PASRR Level I screening form provided by the facility Director of Transitional Services revealed the hospital Social Worker had submitted a PASRR evaluation on 9/29/25 for Resident #2 that did not include the diagnoses of PTSD or depression.Resident #2 was admitted to the facility on… […]

Read 23 findings in full →The most serious and the most recent: 23 of 38 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 30, 2026Standard and complaint3 findings
  • Feb 16, 2024Standard and complaint2 findings · 1 harm
  • Oct 14, 2022Standard1 finding
  • Aug 18, 2022Complaint2 findings
  • Oct 15, 2021Standard and complaint1 finding
  • Jun 21, 2019Standard4 findings
  • Jul 12, 2018Standard1 finding
  • May 16, 2017Complaint1 finding · 1 harm
Show the 11 earlier surveys
  • Apr 6, 2017Complaint3 findings
  • Dec 10, 2015Standard2 findings
  • Apr 29, 2014Complaint2 findings
  • Oct 17, 2013—4 findings · 3 harm
  • Jun 13, 2012—1 finding
  • Aug 17, 2011—1 finding
  • Aug 3, 2011—2 findings
  • Jun 14, 2011—2 findings
  • Jun 8, 2011—2 findings
  • Oct 6, 2010—2 findings
  • Jun 9, 2010—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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