Deficiency Index

Vantage at West Springfield LLC

West Springfield, Massachusetts · CCN 225262

25 surveys since 2011, 16 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
124
Surveys
25
Harm or worse
16
Immediate jeopardy
0
The record, 2011–2025
’11’15’20’25
No harm recordedHarm or worseNot surveyed
Harm or worse16

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file19/25

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
168
Ownership
For profit - Limited Liability company
Chain
VANTAGE CARE
County
Hampden
Medicare-certified since
1979
Ownership changed
In the last 12 months

CMS ratings

Overall
3
Health inspection
3
Staffing
2
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 96 for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

Dec 11, 2025

333 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.543.59
Registered-nurse hours per resident day0.50—
Annual nurse turnover53.0%34.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$13,748 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG26.3%H—I—
No harm, potential for more than minimalD2578.1%E412.5%F—
No harm, potential for minimalA—B13.1%C—
CMS’s current file: 32 of the 124 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6372×

    Assess the resident when there is a significant change in condition

  • F6562×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6572×

    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

  • F6772×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F7552×

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

In the surveyor’s words

From the most serious findings on record at Vantage at West Springfield LLC, in the surveyor’s own words.

  • Actual harm, patternF692Mar 8, 2023

    Based on records reviewed and interviews, for two of three sampled residents (Resident #1 and Resident #2), who had gastrostomy tubes (G-Tube, tube placed through the abdomen into the stomach, for feedings, liquids and medications), in place to meet their nutritional care needs, the Facility failed to ensure their nutritional status' including body weights, were adequately monitored by nursing in an effort to maintain acceptable parameters related to nutrition to prevent unplanned/undesired weight loss, when Resident #1 experienced an unplanned significant weight loss of 15% in three months, and Resident #2 experienced an unplanned significant weight loss of 20% in a six month period. […]

  • Actual harm, patternF693Mar 8, 2023

    Based on records reviewed and interviews, for two of three sampled residents (Resident #1 and Resident #2), who had gastrostomy tubes (G-tube, placed through the abdomen into the stomach, for feedings, liquids and medications) in place to meet their nutritional and fluid intake needs, and whose physician's orders included parameters for daily administration of formula feeds and water flushes, the Facility failed to ensure that Resident #1 and Resident #2 were provided with appropriate treatment and services in an effort to prevent potential complications associated with G-tubes (such as clogged G-tubes, dehydration, aspiration pneumonia, diarrhea, vomiting, metabolic abnormalities). […]

  • Actual harm, isolatedF656Oct 12, 2023

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), whose Plan of Care indicated that he/she required physical assistance of two staff members for bed mobility, bathing and hygiene care ( which included incontinence care), the Facility failed to ensure nursing staff implemented and followed interventions identified in his/her Plan of Care while meeting his/her care needs. On 09/05/23, Certified Nurse Aide (CNA) #1 provided Resident #1 morning care, which included incontinence and hygiene care to Resident #1 without another staff member present to assist her. […]

  • Actual harm, isolatedF689Oct 12, 2023

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who was assessed by nursing to be at high risk for falls, and required physical assistance of two staff members for Activities of Daily Living (ADL) care, the Facility failed to ensure he/she was provided with the required level of staff assistance during care to maintain his/her safety, in an effort to prevent an accident resulting in an injury. On 09/05/23 at approximately 8:30 A.M., Certified Nurse Aide (CNA) #1 provided Resident #1 with morning care, which included assisting Resident #1 with bed mobility, as well as incontinence and hygiene care, and proceeded to do so without another staff member present to assist her. […]

  • Actual harm, isolatedF686Mar 8, 2023

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who upon admission to the Facility in August 2022, had no areas of skin breakdown, the Facility failed to ensure he/she was provided with care and services that met professional standards of practice in an effort to prevent the development of a pressure injury, when several months after his/her admission Resident #1 developed a pressure injury to his/her coccyx which continued to worsen and progressed to an unstageable area. Findings include: The Facility Policy titled, Pressure Ulcer Prevention, dated 12/22/22, indicated that the Facility will provide the appropriate care and services to residents to assist in the prevention of pressure injuries and to promote optimal healing. […]

Read 36 findings in full →The most serious and the most recent: 36 of 124 on record.

Every survey on record

FindingsAt actual harm or above

  • Dec 11, 2025Standard6 findings
  • Oct 15, 2024Complaint1 finding
  • Aug 6, 2024Standard8 findings
  • Dec 6, 2023Complaint6 findings
  • Oct 12, 2023Complaint2 findings · 2 harm
  • May 31, 2023Standard9 findings
  • May 17, 2023Complaint1 finding
  • Mar 8, 2023Complaint6 findings · 3 harm
Show the 17 earlier surveys
  • Jan 18, 2023Infection control4 findings
  • Jan 3, 2023Complaint2 findings · 2 harm
  • Sep 30, 2021Standard16 findings
  • Jul 12, 2021Complaint3 findings · 1 harm
  • Nov 18, 2020Infection control1 finding
  • Aug 9, 2019Standard15 findings
  • Jun 19, 2018Complaint1 finding
  • May 2, 2018Standard6 findings
  • Jul 19, 2017Complaint1 finding · 1 harm
  • Feb 22, 2017Standard7 findings · 2 harm
  • Oct 18, 2016Complaint1 finding · 1 harm
  • Dec 8, 2015Standard2 findings · 2 harm
  • Oct 1, 2014Standard8 findings
  • Nov 12, 2013—9 findings
  • Jan 31, 2013—4 findings
  • Mar 13, 2012—3 findings
  • Mar 28, 2011—2 findings · 2 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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