Deficiency Index

Care One at Redstone

East Longmeadow, Massachusetts · CCN 225299

31 surveys since 2010, 12 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
159
Surveys
31
Harm or worse
12
Immediate jeopardy
2
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records.

Beyond CMS’s monthly file22/31

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
254
Ownership
For profit - Limited Liability company
Chain
CAREONE
County
Hampden
Medicare-certified since
1987

CMS ratings

Overall
2
Health inspection
2
Staffing
2
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 96 for-profit facilities with 128 or more beds in Massachusetts.

Last survey on record

Mar 31, 2026

223 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.503.59
Registered-nurse hours per resident day0.27—
Annual nurse turnover46.8%34.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$16,720 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG47.8%H—I—
No harm, potential for more than minimalD3058.8%E1325.5%F35.9%
No harm, potential for minimalA—B12.0%C—
CMS’s current file: 51 of the 159 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5803×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F7553×

    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

  • F8423×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F5842×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • F6232×

    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

In the surveyor’s words

From the most serious findings on record at Care One at Redstone, in the surveyor’s own words.

  • Actual harm, isolatedF806Oct 22, 2025

    Based on records reviewed, interviews, and observations for one of three sampled residents, (Resident #1) who had a known food allergy to onions, the Facility failed to ensure his/her diet was free from allergens, when on 09/15/25, Resident #1 was served a meal that contained onions, Resident #1 consumed some of the meal, developed signs and symptoms of an allergic reaction, and was transferred to the Hospital Emergency Department (ED) for evaluation of anaphylaxis (a severe, potentially life-threatening allergic reaction) where he/she was admitted for further treatment.Findings include:Review of the Facility's Policy titled Food Allergies and Intolerances, dated as revised August 2017, indicated the following:- Food allergies are immune system responses to allergens (foods).- Residents… […]

  • Actual harm, isolatedF684Feb 7, 2023

    Based on interview, policy review, and record review, the facility and its staff failed to ensure quality care and services were provided to one Resident (#161) out of a total sample of 37 Residents. Specifically, the facility failed to: A) monitor and notify the Physician of critical lab values consistent with hypernatremia and acute kidney injury resulting in a hospitalization , and B) identify, address and monitor an unplanned, significant weight loss by failing to re-check weights timely, monitor enteral (a liquid form of nutrition delivered into the digestive system) intake consistently, and implement nutritional interventions to prevent further significant weight loss. […]

  • Actual harm, isolatedF686Feb 7, 2023

    Based on observations, interviews, and record review, the facility failed to ensure its staff prevented one Resident (#58), of 10 applicable residents, from developing two pressure injuries/ulcers (injuries to skin and underlying tissue resulting from prolonged pressure on the skin), out of a total sample of 37 residents. Specifically, the facility staff failed to: a) accurately assess the Resident's risk for developing pressure injuries while at the facility for post-operative care after spinal surgery, and b) also accurately assess, document and treat the Resident's pressure injuries. […]

  • Actual harm, isolatedF692Feb 7, 2023

    Based on observation, interviews, record and policy review, the facility failed to ensure that staff identified, addressed and monitored significant weight loss of one resident (#82) with unplanned, significant weight loss, out of a sample of 37 residents. Specifically, the facility failed to notify a Physician or Nurse Practitioner of Resident #82's change in condition, recheck weights timely, weigh resident at the frequency ordered by the Physician and implement nutritional interventions to prevent further significant weight loss. Findings include: Resident #82 was admitted to the facility in [DATE], with multiple diagnoses including Alzheimer's Disease, Insulin Dependent Diabetes, and Dysphagia. […]

  • No harm, potential for more than minimal, widespreadF812Jun 6, 2024

    Based on observation, interview and policy review, the facility failed to properly follow sanitation and food handling practices to prevent the risk of foodborne illness in accordance with professional standards for food service safety. Specifically, the facility failed to: 1. Ensure resident food was prepared and distributed to prevent potential for cross contamination. 2. Ensure beard nets were worn in the food preparation area. Findings include: Review of the facility policy titled Preventing Foodborne Illness- Employee Hygiene and Sanitary Practices, revised December 2008, indicated Food Service employees shall follow appropriate hygiene and sanitary procedures to prevent the spread of foodborne illness. […]

Read 31 findings in full →The most serious and the most recent: 31 of 159 on record.

Every survey on record

FindingsAt actual harm or above

  • Mar 31, 2026Complaint1 finding
  • Oct 22, 2025Complaint1 finding · 1 harm
  • Aug 20, 2025Standard7 findings
  • Jun 25, 2025Complaint3 findings
  • Apr 3, 2025Complaint2 findings
  • Jun 6, 2024Standard14 findings
  • Jan 17, 2024Complaint1 finding
  • Nov 6, 2023Complaint2 findings
Show the 23 earlier surveys
  • Feb 7, 2023Standard20 findings · 3 harm
  • Jan 20, 2022Infection control2 findings
  • Sep 15, 2021Infection control3 findings
  • Apr 13, 2021Standard11 findings
  • Nov 20, 2020Infection control1 finding
  • Feb 21, 2020Complaint1 finding
  • Mar 8, 2019Standard17 findings
  • Feb 6, 2019Complaint3 findings
  • Jan 23, 2019Complaint3 findings · 2 harm
  • Jan 3, 2018Complaint2 findings · 2 harm
  • Nov 7, 2017Standard9 findings
  • Jun 16, 2017Complaint2 findings
  • Oct 17, 2016Standard10 findings
  • Aug 18, 2015Complaint1 finding
  • Aug 5, 2015Standard9 findings
  • Mar 27, 2015Complaint1 finding
  • Oct 24, 2014Complaint1 finding · 1 harm
  • Jul 10, 2014Standard7 findings
  • Mar 19, 2014Complaint2 findings
  • Sep 13, 2012—8 findings
  • Sep 30, 2011—12 findings · 1 harm
  • Jul 6, 2011—1 finding
  • Sep 21, 2010—2 findings · 2 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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