The Riverside

In the surveyor’s words

From the most serious findings on record at The Riverside, in the surveyor’s own words.

• Actual harm, isolatedF689Jul 27, 2026

  Based on record review and interviews, the facility failed to ensure the resident environment remains as free of accident hazards as is possible and failed to ensure residents received adequate supervision to prevent accidents. This was evident for two out of two residents (Resident #14 and Resident #15). Specifically, 1). On 02/21/2025, Resident #14 was in bed eating breakfast when they were served hot water that had been reheated in the microwave by Certified Nursing Assistant #11. Resident #14 spilled hot water on their right thigh and sustained second degree burns. 2). On 09/22/2025, Certified Nursing Assistant #17 transferred Resident #15 from the bed to the wheelchair without the required assistance of a second staff member as indicated in the care plan. […]

• No harm, potential for more than minimal, patternF812Feb 22, 2023

  Based on observations, record review, and interviews conducted during the Recertification survey from [DATE] to [DATE], the facility did not ensure food was prepared, distributed, and served in accordance with professional standards for food service safety to prevent foodborne illness. This was observed during Kitchen observation. Specifically, (1) the Speech Language Pathologist (SLP) did not perform hand hygiene while feeding lunch to Resident #436, 2) expired pureed banana was observed in the emergency food supply, and 3) sandwiches from the tray line was not held within acceptable parameters, at or below 41 degrees Fahrenheit (F), to prevent foodborne illness. […]

• No harm, potential for more than minimal, patternF925Feb 22, 2023

  Based on observation, record review and interview conducted during the recertification survey, the facility did not maintain an effective pest control program so the facility is free of pests and rodents. This was evident for 3 (Units 2, 6, and 10) of 12 residential units. Specifically, there were multiple observations of mice and insects throughout resident rooms and common areas on Units 2, 6, and 10. The finding is: The facility policy titled Pest Control last revised 09/09/2022 documented the facility will maintain an ongoing pest control program to ensure that the building is kept free of insects and rodents. Treatment of the facility for pest and insect control is performed on a weekly basis with more frequent treatment as needed. […]

• No harm, potential for more than minimal, isolatedF609Jul 27, 2026

  Based on interviews and record review, the facility failed to ensure that an alleged violation involving neglect was reported to the New York State Department of Health within the acceptable timeframe, and that the results of all investigations were reported to the State Survey Agency within five working days of the incident. This was evident for one resident (Resident #14) out of one resident reviewed for Accidents. Specifically, an alleged violation for Resident #14 was not reported within 2 hours, and the facility did not submit a follow-up investigation report within five (5) working days of the incident.The findings include:The facility policy titled Abuse Reporting and Investigating reviewed 03/03/2023 documented all reports of resident abuse (including injuries of unknown origin),… […]

• No harm, potential for more than minimal, isolatedF610Jul 27, 2026

  Based on record review and interviews, the facility failed to ensure that all allegations of abuse were thoroughly investigated. This was evident for one resident (Resident #29) out of 17 residents reviewed for Abuse. Specifically, on 03/10/2026, Resident #29 alleged that the assigned Certified Nursing Assistant was rough while assisting with turning and providing perineal care and there was no evidence the allegation was thoroughly investigated.The findings include:The facility policy titled Abuse Reporting and Investigating reviewed 03/03/2023 documented all reports of resident abuse are reported to local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. […]