The Pearl Nursing Center of Rochester

In the surveyor’s words

From the most serious findings on record at The Pearl Nursing Center of Rochester, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF584Dec 16, 2022

  Based on observations and interviews conducted during the Standard Recertification Survey completed on 12/16/22 and complaint investigations (NY00299364, NY00269879, NY00281833, NY00282526, NY00283899, and NY00287604) it was determined that for three (first, second, and third floors) of three resident-use floors and one of one basement, the facility did not provide housekeeping or maintenance services necessary to maintain a sanitary, orderly, and comfortable interior. Specifically: floors, walls, and ceilings were dirty and/or in disrepair, bathrooms and shower rooms were dirty and in disrepair, bathroom exhausts were not functioning, bathing fixtures were not provided at a ratio of one per 20 residents, plumbing fixtures were not maintained and/or working properly, there were ceiling and… […]

• No harm, potential for more than minimal, patternF584Dec 11, 2025

  Based on observations, interviews, and record review conducted during an Abbreviated Survey (Intake ID: 2655452 and NY00386123/571480) completed on 12/11/2025, for three (3) (first, second, and third floors) of three (3) resident sleeping floors, the facility did not provide maintenance services necessary to maintain a safe, comfortable, and homelike environment. Specifically: ambient temperatures were not maintained between 71 and 81 degrees Fahrenheit ( F), supplemental heating devices in resident rooms were not functional and damaged, and automatic door opening features for handicap use were not functional. […]

• No harm, potential for more than minimal, patternF804Sep 10, 2025

  Based on observations and interviews conducted during an Abbreviated Survey (ACTS Reference Number: NY00370341, Intake ID: Complaint 571451) from 09/08/2025 to 09/10/2025, the facility did not ensure each resident received and the facility provided food and drink that was palatable and at a safe and appetizing temperature for one (1) of one (1) test tray. Specifically, food and beverages during the lunch meal on 09/09/2025 were served at sub-optimal temperatures. This is evidenced by the following:During a tray line and lunch time observation on 09/09/2025, the tray delivery cart was loaded in the main kitchen and sent to Residential Unit 1 at 12:13 PM. […]

• No harm, potential for more than minimal, patternF678Nov 19, 2024

  Based on observations, interviews, and record review conducted during an Abbreviated Survey (NY00360750), the facility did not ensure there was a system, supported by policies and procedures, to ensure there was an adequate number of staff in the facility at all times who were properly trained and/or certified in cardiopulmonary resuscitation (CPR - life saving measures performed when the heart and or lungs cease functioning). Specifically, the facility did not maintain an updated list of staff currently certified and/or trained in Cardiopulmonary Resuscitation and did not maintain evidence of nursing staff education and training related to the facility's policy for Cardiopulmonary Resuscitation. […]

• No harm, potential for more than minimal, patternF584Jun 28, 2024

  Based on observations and interviews conducted during the Recertification Survey, for three (first, second, and third floors) of three resident-use floors and one of one basement, the facility did not provide housekeeping or maintenance services necessary to maintain a sanitary, orderly, and comfortable interior. Specifically: exhaust ventilation was not functional, plumbing fixtures were not maintained and/or working properly, hot water temperatures were not maintained between 90 and 120 degrees Fahrenheit ( F), lighting was not functional, light lenses and covers were missing, there were cracked and damaged tiles, doors and walls were damaged, a resident room lacked a means for securing valuables, there were resident care items stored on the floor, and there was an accumulation of bugs… […]