Every finding on record at The Pavilion at Stow for Nursing and Rehabilitatio

Based on observation, interview, and record review the facility failed to ensure accurate serving sizes were served for the lunch meal. This affected all residents. The facility census was 42. Findings include:Review of the menu for lunch on 07/22/26 revealed homemade meatloaf, mashed potatoes with gravy, and California blend vegetables. Review of the menu extension sheet indicated the serving sizes for each item listed on the menu including the altered texture diets such mechanical soft and pureed. The serving size for the mashed potatoes was a four-ounce spoodle (hybrid of a spoon and ladle), California blend vegetable was a four ounce slotted spoon, mechanical soft meatloaf ground using a #10 scoop (approximately three ounces) with one ounce of gravy, pureed meatloaf using a #8 scoop (four ounces), and pureed California blend vegetable using a #8 scoop.Observation on 07/22/26 between 11:36 A.M. through 11:54 A.M. of the lunch tray line service revealed [NAME] #452 plating the food for each resident for the lunch meal.Interview on 07/22/26 at 11:54 A.M. at the end of the tray line lunch service with [NAME] #452 revealed she used a three-ounce spoodle for the California blend vegetables, a #10 (approximately three ounces) scoop for the mashed potatoes, and a #12 scoop (2.7 ounces) for both the pureed California blend vegetables and pureed meatloaf. [NAME] #452 verified the serving sizes she used were not the correct servings according to the menu extension sheet. [NAME] #452 stated there was no ground meatloaf for the mechanical soft diets because she was told the meatloaf was mechanical soft friendly. Review of the diet report dated 07/22/26 revealed there were no residents that received nothing by mouth. Review of the undated facility policy titled Portion Control revealed it is the policy of this food service operation to ensure consistent, accurate portion sizes for all menu items. Proper portioning supports nutritional accuracy, cost control, and customer satisfaction. All employees responsible for preparing or serving food must use the correct portioning utensils, including scoops, ladles, and spoodles, as indicated by standardized utensil sizes. To maintain accuracy, staff must always level off scoops and use the correct size utensil as identified in recipes, production sheets, or supervisor instructions. Employees must never estimate portions by sight.

Based on observation, interview, and record review the facility failed to ensure ground meatloaf was served for the mechanically altered diet according to the menu extension sheet. This affected four residents (#16, #20, #33, and #25) of four residents who received a mechanical soft diet and one resident (#4) of one resident who received a regular diet with ground meat. The facility census was 42.Findings include:Review of the menu for lunch on 07/22/26 revealed homemade meatloaf, mashed potatoes with gravy, and California blend vegetables. Review of the menu extension sheet indicated the serving sizes for each item listed on the menu including the altered texture diets such mechanical soft and pureed. The serving size for the mashed potatoes was a four-ounce spoodle (hybrid of a spoon and ladle), California blend vegetable was a four ounce slotted spoon, mechanical soft meatloaf ground using a #10 scoop (approximately three ounces) with one ounce of gravy, pureed meatloaf using a #8 scoop (four ounces), and pureed California blend vegetable using a #8 scoop.Observation on 07/22/26 between 11:36 A.M. through 11:54 A.M. of the lunch tray line service revealed [NAME] #452 plating the food for each resident for the lunch meal.Interview on 07/22/26 at 11:54 A.M. at the end of the tray line lunch service with [NAME] #452 stated there was no ground meatloaf for the mechanical soft diets because she was told the meatloaf was mechanical soft friendly. Review of the diet type report dated 07/22/26 revealed four residents (#16, #20, #33, and #25) received a mechanical soft diet, and one resident (#4) received a regular diet with ground meat.Interviews on 07/22/26 at 12:01 P.M. and 12:02 P.M. with Dietary Manager (DM) #448 and Registered Dietitian (RD) #414 stated the meatloaf was mechanical soft friendly although the menu extension indicated the meatloaf should be ground for the mechanical soft diet.Interview on 07/22/26 at 12:12 P.M. with Speech Therapist (ST) #484 revealed for mechanical soft diets, the meats were typically ground. ST #484 stated meatloaf was considered a formed food unless cut up and residents that received a mechanical soft diet the meat should be ground. Review of the diet type report with ST #484 stated she was familiar with Residents #4, #16, #20, and #25 because they were seen by her and they all needed ground meat. ST #484 stated she was not familiar with Resident #33 but verified the resident received a mechanical soft diet and according to the menu extension sheet should had received ground meatloaf.

Based on observation, staff interview, medical record review and review of facility policy, the facility failed to ensure call lights were within reach and accessible to residents. This affected three residents (#11, #12, and #36) of six residents reviewed for call light placement. The facility census was 44. Findings include: 1. Review of Resident #11's medical record revealed an admitted [DATE] with diagnoses that included, but not limited to, cerebral infarction, muscle weakness, difficulty in walking and glaucoma. Review of the most recent Minimum Data Set (MDS) 3.0 assessment, dated 09/04/24, revealed Resident #11 was cognitively intact and required staff assistance for all activities of daily living (ADLs). Observation on 11/06/24 at 8:32 A.M. revealed Resident #11 was lying in bed. The call light was on the floor and not within the resident's reach. 2. Review of Resident #12's medical record revealed an admitted [DATE] with diagnoses that included, but not limited to, muscle weakness, difficulty in walking and amaurosis fugax (a painless temporary loss of vision in one or both eyes). Review of the most recent MDS 3.0 assessment, dated 09/06/24, revealed Resident #12 was cognitively intact and required staff assistance for all ADLs. Observation on 11/06/24 at 8:32 A.M. revealed Resident #12 was lying in bed. The call light was on the floor and not within the resident's reach. Interview on 11/06/24 at 8:35 A.M. with Licensed Practical Nurse (LPN) #134 verified Resident #11 and Resident #12's call lights were out of reach of the residents. 3. Review of Resident #36's medical record revealed and admitted [DATE] and a readmitted [DATE]. Diagnoses included, but not limited to, abnormal posture, muscle weakness, unspecified fracture of the lower end of the right femur, morbid (severe) obesity due to excess calories, age-related physical debility, unspecified osteoarthritis, difficulty in walking and need for assistance with personal care. Review of the most recent MDS 3.0 assessment, dated 10/03/24, revealed Resident #36 was moderately cognitively impaired and required staff assistance for all ADLs. Observation on 11/06/24 at 8:15 A.M. revealed Resident #36 was lying in bed. The resident's call light was hanging on the call light electrical box, located on the wall behind the bed, and not within Resident #36's reach. Interview on 11/06/24 at 8:16 A.M. with Registered Nurse (RN) #143 verified Resident #36's call light was not within the resident's reach. Review of the facility policy titled Call System, Residents, dated September 2022, revealed each resident is provided with a means to call staff directly for assistance from his/her bed, toileting/bathing facilities and from the floor. This deficiency represents non-compliance investigated under Complaint Number OH00159079.

Based on observation, interview, record review and review of the facility policy the facility failed to ensure sufficient staffing to meet the needs of the residents. This affected Resident's #1, #6, #10, #21, #23 and had the potential to affect all the residents residing in the facility. The facility census was 36. Findings include: 1. Review of Resident #21's medical record revealed an admitted [DATE] and diagnoses included chronic respiratory failure with hypoxia, type two diabetes mellitus with diabetic nephropathy, and a personal history of urinary tract infections. Review of Resident #21's Quarterly Nutrition Evaluation dated 07/17/23 included Resident #21's diet order was low concentrated sweets, no added salt. Resident #21 was at risk for dehydration. Further review revealed to encourage fluids with and between meals for Resident #21, and might need to prompt, remind, cue and, or present fluids to Resident #21 to assure adequate fluid intake and hydration status. Review of Resident #21's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #21 had moderate cognitive impairment. Resident #21 required partial to moderate assistance to roll left and right, required supervision or touching assistance to walk ten feet, and was dependent to walk fifty feet with two turns. Review of Resident #21's care plan with a review date of 06/09/24 included Resident #21 preferred two cups of ice water at times. Resident #21's preferences would be honored. Interventions did not include an intervention for Resident #21's preference of having two cups of ice water. Observation on 04/15/24 at 1:41 P.M. of Resident #21 revealed she was lying in her bed with the head of her bed elevated. There was a styrofoam cup in front of Resident #21 on the bedside table, and there was no date written on the cup. The cup was nearly empty with no ice. Interview on 04/15/24 at 1:41 P.M. with Resident #21 revealed she did not get water today, and the nurse brought her water after she asked and Resident #21 pointed to the styrofoam cup in front of her. Resident #21 stated she wanted two cups of ice water on day shift, one cup of ice water with breakfast, then one cup of ice water between breakfast and lunch. Resident #21 indicated she did not get two cups of ice water at the times she preferred, and did not get any water at all until she asked the nurse to provide it. Resident #21 indicated she would be happy if she received two cups of ice water at breakfast and between breakfast and lunch. Resident #21 stated bedtime was horrible, I like to have water at night and I do not get it. Resident #21 indicated there were not enough State tested Nursing Assistants (STNA)s to take care of the residents. Resident #21 stated she often did not get ice water in the morning as she preferred and requested. Interview on 04/15/24 at 1:41 P.M. with STNA #110 revealed she did not pass water to the residents in her assignment today and Resident #21 was part of her resident assignment. STNA #110 confirmed Resident #21 did not receive ice water today since she arrived for work at 6:30 A.M. STNA #110 stated she had 14 or 15 residents to take care of today, over half of them required total care, and she was behind all day. STNA #110 said she made sure the residents who needed their incontinence briefs changed had that completed first and she did not always have time to get water passed. STNA #110 stated sometimes she was just running from resident to resident trying to take care of them. Interview on 04/16/24 at 2:30 P.M. with the Administrator revealed water might not get passed in the morning, but the STNA's shift was not over yet and water would be passed before the STNA's left for the day at 6:30 P.M. The Administrator stated he was aware Resident #21 often did not have ice water given to her in the morning per her preference. Interview on 04/16/24 at 1:55 P.M. with the Director of Nursing (DON) confirmed she was aware Resident #21 often did not receive ice water and had talked to the STNA's about it, and had called to remind the aides to give ice water to Resident #21. The DON stated she was aware Resident #21 did not receive ice water today. The DON indicated the aides shift was not over yet and Resident #21 could ask the aides to give her ice water. 2. Review of Resident #23's medical record revealed an admitted [DATE] and diagnoses included unspecified psychosis not due to a substance or known physiological condition, dementia with other behavioral disturbance, psychotic disorder with delusions due to known physiological condition. Review of Resident #23's Annual MDS 3.0 assessment dated [DATE] revealed Resident #23 had moderate cognitive impairment. Resident #23 used a wheelchair and required partial to moderate assistance to roll right and left and Resident #23 was not able to walk. Review of Resident #23's care plan with a target date of 06/28/24 included Resident #23 was at increased risk for altered nutritional status including Resident #21 needed alternate fluid consistency and was on a diuretic. Resident #23 would be free of signs and symptoms of dehydration. Interventions included to encourage and provide intake of fluids throughout the day, and might need to prompt, remind, cue, and or present fluids to Resident #23 to help assure adequate fluid intake and hydration status. Review of Resident #23's Comprehensive Nutritional Evaluation dated 03/19/24 included Resident #23 was on a regular diet, regular consistency. Resident #23 was at risk for dehydration, and Resident #23's estimated fluids were 2525 cc's (cubic centimeters) per day. Continued on diuretic therapy, fluids to be encouraged with and between meals. Might need to prompt, remind, cue, and, or present fluids to Resident #23 to help assure adequate fluid intake and hydration status. Observation on 04/15/24 at 1:08 P.M. of Resident #23 revealed she was lying in bed with the head of the bed elevated. A styrofoam cup, undated was sitting on a bedside table in front of Resident #23. The cup was nearly empty with no ice. Interview on 04/15/24 at 1:08 P.M. with Resident #23 revealed she did not have water passed to her by the aides today. Resident #23 stated the styrofoam cup was from last night, no aides had given her water including ice water today, and she would like to have some ice water. Interview on 04/15/24 at 1:41 P.M. with STNA #110 revealed she did not pass water to the residents in her assignment today and Resident #23 was part of her resident assignment. STNA #110 confirmed Resident #23 did not receive ice water today since she arrived for work at 6:30 A.M. STNA #110 stated she had 14 or 15 residents to take care of today, over half of them required total care, and she was behind all day. STNA #110 said she made sure the residents who needed their incontinence briefs changed had that completed first and she did not always get water passed. STNA #110 stated sometimes she was just running from resident to resident trying to take care of them. 3. Review of Resident #1's medical record revealed an admitted [DATE] and diagnoses included dementia without behavioral, psychotic, mood disturbance and anxiety, type two diabetes mellitus with hyperglycemia, and major depressive disorder. Review of Resident #1's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #1 had severe cognitive impairment. Resident #1 was frequently incontinent of urine and bowel. Resident #1 was dependent on staff for toileting hygiene. Review of Resident #1's care plan with a target date of 07/11/24 included Resident #1 had episodes of bladder and bowel incontinence related to the need for assistance with ADL's (Activity of Daily Living) and diagnoses. Resident #1 would be comfortable, clean, dry and free from skin breakdown through the next review. Interventions included to assist Resident #1 with toileting needs, monitor peri-area for redness, irritation, skin excoriation and breakdown, and provide peri-care after each incontinent episode and apply house barrier after incontinence care. Observation on 04/15/24 at 5:43 A.M. revealed State tested Nursing Assistant's (STNA)'s #105 and #112 were preparing to provide incontinence care for Resident #1. STNA's #105 and #112 proceeded to provide Resident #1's incontinence care and when her incontinence brief was removed it was saturated with urine and she was also wearing a liner which was saturated with urine. Resident #1's reusable draw sheet which was underneath her was wet with urine. Observation of Resident #1's buttocks, labia, and the crease of both her thighs and groin area revealed chafing and redness. STNA #112 confirmed Resident #1's buttocks, labia, and the crease of both her thighs and groin area were chafed and red, and her incontinence brief, liner and draw sheet were saturated with urine. STNA #112 stated he knew Resident #1 needed changed, but he was not able to provide incontinence care because there were only two STNA's working the night shift and he was too busy to provide incontinence care until now. 4. Review of Resident #10's medical record revealed an admitted [DATE] and diagnoses included chronic kidney disease, stage four, morbid obesity, major depressive disorder and type two diabetes mellitus with diabetic polyneuropathy. Review of Resident #10's Quarterly MDS 3.0 assessment dated [DATE] revealed Resident #10 had moderate cognitive impairment. Resident #10 was always incontinent of urine and bowel. Resident #10 used a wheelchair, and required partial to moderate assistance to roll right and left. Review of Resident #10's care plan with a target date of 06/18/24 included Resident #10 had episodes of bladder and bowel incontinence related to her diagnoses. Resident #10 would be a reduced risk for complications from incontinence through the next review. Resident #10 would be comfortable, clean, dry, and free from skin breakdown through the next review. Interventions included to assist Resident #10 with toileting needs, to provide peri-care after each incontinent episode, apply house barrier after incontinence care. Review of the facility nursing staff assignment sheets dated 04/12/24 revealed LPN #100 worked from 6:00 P.M. until 6:00 A.M. Further review revealed LPN #119 had a line drawn through her name and LPN #115's name was hand written by LPN #119's name. Further review revealed STNA #105 called off and STNA's #103 and #112 were scheduled to work night shift. Observation on 04/15/24 at 6:03 A.M. of STNA #105 and Licensed Practical Nurse (LPN) #118 revealed they were preparing to provide incontinence care for Resident #10. STNA #105 stated the last time Resident #10 was provided incontinence care was on 04/14/24 at around 10:30 P.M. to 11:00 P.M. STNA #105 stated Resident #10 let them know when she wanted her incontinence brief changed. STNA #105 and LPN #118 proceeded to provide Resident #10's incontinence care and when Resident #10's brief was removed it was observed to be saturated with urine, and the reusable draw sheet underneath Resident #10 was soaked with urine and dried urine could be seen around the edges of the wet urine. Resident #10 stated she had been awake since 4:30 A.M. waiting for STNA #105 to change her, and she did not put her call light on because she knew there were only two STNA's working and she was waiting for them to get to her. Interview on 04/16/24 at 11:36 A.M. with Resident #10 revealed if she was awake it was uncomfortable for her to lay in a wet brief. Resident #10 stated when there were only two aides working like on 04/15/24 it made it hard for the aides to change residents timely. Resident #10 confirmed she was awake on 04/15/24 at 4:30 A.M., was laying in a wet brief waiting to be changed and it was uncomfortable. Resident #10 stated it was not fair to the residents to only have two STNA's working because it was hard to get changed timely on those days. Resident #10 stated she was the Resident Council President and heard stories about residents being left wet and not changed timely, but she could not provide names of the residents. Resident #10 stated on 04/12/24 there was only one nurse and two aides working in the facility and the residents had to wait a long time for their care. Interview on 04/16/24 at 1:55 P.M. of the DON revealed on 04/12/24 night shift from 10:00 P.M. until 6:00 A.M. the nurse scheduled for the Assisted Living came to the nursing home side of the facility to work because the Assisted Living did not require a nurse to work night shift. The DON stated there were two nurses working on 04/12/24 from 10:00 P.M. until 6:00 A.M. Interview on 04/17/24 at 10:20 A.M. with LPN #100 confirmed on 04/12/24 on night shift he was the only nurse working in the facility. LPN #100 stated LPN #119 called off for the night shift and she was not replaced with another nurse. LPN #100 stated LPN #115 who worked the day shift stayed until 9:00 P.M. to help out, but he was the only nurse on 04/12/24 at 9:00 P.M. until 04/13/24 at 6:00 A.M. LPN #100 stated it was hard to be the only nurse in the facility because when there were 38 residents and an emergency situation happened it would put him in a bad situation. LPN #100 stated he worked as the only nurse on several Friday nights recently because the nurse that used to work on Friday nights quit and had not been replaced. LPN #100 stated the nurse assigned on 04/12/24 for night shift in the Assisted Living did not come to the nursing home side of the facility to work and help out. LPN #100 stated on 04/12/24 an STNA also called off work and that only left two aides in the facility working night shift from 10:30 P.M. until 6:30 A.M. LPN #100 stated on 04/12/24 there was one nurse and two aides working night shift. 5. Review of Resident #6's medical record revealed an admitted [DATE] and diagnoses included hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, anxiety disorder, and vascular dementia, unspecified severity with other behavioral disturbances. Review of Resident #6's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #6 had moderate cognitive impairment. Resident #6 was always incontinent of urine and bowel. Resident #6's upper and lower extremities had impairment on both sides, Resident #6 used a wheelchair, and Resident #6 was dependent for toileting hygiene. Review of Resident #6's care plan with a target date of 05/28/24 included Resident #6 had episodes of bladder and bowel incontinence related to diagnoses and impaired mobility. Resident #6 would be at a reduced risk for complications through the next review and Resident #6 would be comfortable, clean, dry and free from skin breakdown through the next review. Interventions included to assist Resident #6 with toileting needs. Observation on 04/15/24 at 5:26 A.M. revealed State tested Nursing Assistant's (STNA)'s #105 and #112 entered Resident #6's room to provide incontinence care. Resident #6's bathroom did not have a trash can in it and a dirty incontinence brief was lying on the bathroom floor. STNA #105 stated the dirty incontinence brief was lying on the floor in the bathroom when they arrived for work on 04/14/24 at 6:30 P.M. STNA #105 stated an STNA called off work and that left only STNA #105 and #112 to care for 36 residents. STNA #105 indicated only having two STNA's working made it hard to properly do their job, they were busy taking care of residents and did not have time to clean up the dirty incontinence brief. STNA #105 stated the incontinence brief should not have been left on the bathroom floor. Review of the facility policy titled Resident Rights revised 02/2021 included resident's had the right for communication with and access to people and services, both inside and outside the facility. This deficiency represents non-compliance investigated under Complaint Number OH00152225.

Based on observation, interview, record review and review of the facility policy the facility failed to ensure a sanitary kitchen. This had the potential to affect all 36 of 36 residents residing in the facility. Findings include: Observation on 04/15/24 at 7:05 A.M. of the kitchen with Dietary Director (DD) #131 revealed two large packages of frozen ground meat were placed in a large sink full of cold water. There was no observation of running water used to thaw the frozen meat. DD #131 confirmed the frozen meat was in the sink of cold water and no water was running into the sink where the frozen meat was. Observation on 04/15/24 at 7:10 A.M. with Cook #132 of the cooler in the kitchen revealed a metal rack was placed in the middle of the cooler and a tray on the metal rack full of small plastic containers with pears in most of the cups and cottage cheese in a smaller amount of cups revealed none of the small plastic containers had lids or plastic wrap covering them. Further observation revealed the small plastic containers were undated. Cook #132 confirmed the food in the small plastic containers was undated and not covered because the facility ran out of lids. Cook #132 stated something like plastic wrap should have been used to cover the pears and cottage cheese and she would discard all the food in the undated and uncovered containers of food. Observation on 04/15/24 at 7:20 A.M. with Dietary Aide #133 of the frozen meat in the large sink with cold water confirmed there was no running water used to thaw the meat while it was in the sink full of water. When asked if this was how frozen meat was usually thawed out Dietary Aide #133 stated yes Observation on 04/15/24 at 7:46 A.M. of the breakfast meal tray line revealed Dietary Aide (DA) #133 repeatedly touching her face and rubbing her eyes then picking up a resident meal tray and placing it on the metal delivery cart. There was no observation of DA #133 washing her hands or using hand sanitizer during the breakfast tray line. DA #133 confirmed she kept touching her face then picking resident trays up and placing the trays on the metal cart, and stated I try really hard not to do that. DA #133 stated her eyes were itching because she forgot to take her eye make-up off last night. DA #133 confirmed she did not use hand sanitizer or wash her hands during the breakfast tray line. Observation on 04/15/24 at 8:10 A.M. of State tested Nursing Assistant (STNA) #104 revealed she picked up a breakfast meal tray off the metal cart and took it into Resident #15's room and assisted with meal tray set-up, left the room and without using hand sanitizer or washing her hands she picked up Resident #24's meal tray and took it into Resident #24's room and assisted Resident #24 with meal set-up. Without using hand sanitizer or washing her hands STNA #104 walked out of Resident #24's room, over to the metal cart and picked up Resident #18's meal tray and took it in Resident #18's room and assisted her with meal set-up. Without using hand sanitizer or washing her hands STNA #104 walked out of Resident #18's room and over to the metal cart and was preparing to pick up another resident meal tray when the surveyor stopped her. STNA #104 confirmed she did not use hand sanitizer or wash her hands between delivering Resident #15, #24 and #18's meal trays. STNA #104 stated I did not think I had to use hand sanitizer when I was passing out meal trays. Interview on 04/15/24 at 9:12 A.M. with Registered Dietician (RD) #134 revealed it was not the correct procedure to thaw meat in a sink full of water without having running water in the sink where the meat was. RD #134 stated the STNA's should use hand sanitizer between every resident when serving meal trays, and should wash their hands after every third tray. Review of the facility policy titled Food Preparation and Service revised 04/2019 included food and nutrition services employees prepare and serve food in a manner that complied with safe food handling practices. Food preparation staff adhere to proper hygiene and sanitary practices to prevent the spread of food-borne illness. Thawing procedures included to completely submerge the item in cold running water. Food and nutrition services staff, including nursing services personnel, wash their hands before serving food to residents. Review of the 2019 Food Code Chapter 3717-1-03 Reference Guide Food included frozen food must be thawed under refrigeration at 41 degrees Fahrenheit or less, under running water of 70 degrees Fahrenheit or less, or during the cooking process. This deficiency represents non-compliance investigated under Complaint Number OH00152225.

Based on observation, interview, record review and review of the facility policy, the facility failed to ensure Resident's #21 and #23 received water timely and per their preference. This affected two residents (Resident #21 and #23) out of three residents reviewed for receiving water timely and had the potential to affect 12 residents (Resident's #1, #2, #3, #6, #8, #13, #17, #21, #23, #26, #27, #30) residing on the 200 nursing unit. The facility census was 36. Findings include: 1. Review of Resident #21's medical record revealed an admitted [DATE] and diagnoses included chronic respiratory failure with hypoxia, type two diabetes mellitus with diabetic nephropathy, and a personal history of urinary tract infections. Review of Resident #21's Quarterly Nutrition Evaluation dated 07/17/23 included Resident #21's diet order was low concentrated sweets, no added salt. Resident #21 was at risk for dehydration. Further review revealed to encourate fluids with and between meals for Resident #21, and might need to prompt, remind, cue and, or present fluids to Resident #21 to assure adequate fluid intake and hydration status. Review of Resident #21's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #21 had moderate cognitive impairment. Resident #21 required partial to moderate assistance to roll left and right, required supervision or touching assistance to walk ten feet, and was dependent to walk fifty feet with two turns. Review of Resident #21's care plan with a review date of 06/09/24 included Resident #21 prefered two cups of ice water at times. Resident #21's preferences would be honored. Interventions did not include an intervention for Resident #21's preference of having two cups of ice water. Observation on 04/15/24 at 1:41 P.M. of Resident #21 revealed she was lying in her bed with the head of her bed elevated. There was a styrofoam cup in front of Resident #21 on the bedside table, and there was no date written on the cup. Interview on 04/15/24 at 1:41 P.M. with Resident #21 revealed she did not get water today, and the nurse brought her water after she asked and Resident #21 pointed to the styrofoam cup in front of her. Resident #21 stated she wanted two cups of ice water on day shift, one cup of ice water with breakfast, then one cup of ice water between breakfast and lunch. Resident #21 indicated she did not get two cups of ice water at the times she preferred, and did not get any water at all until she asked the nurse to provide it. Resident #21 indicated she would be happy if she received two cups of ice water at breakfast and between breakfast and lunch. Resident #21 stated bedtime was horrible, I like to have water at night and I do not get it. Resident #21 indicated there were not enough State tested Nursing Assistants (STNA)s to take care of the residents. Resident #21 stated she often did not get ice water in the morning as she preferred and requested. Interview on 04/15/24 at 1:41 P.M. with STNA #110 revealed she did not pass water to the residents in her assignment today and Resident #21 was part of her resident assignment. STNA #110 confirmed Resident #21 did not receive ice water today since she arrived for work at 6:30 A.M. STNA #110 stated she had 14 or 15 residents to take care of today, over half of them required total care, and she was behind all day. STNA #110 said she made sure the residents who needed their incontinence briefs changed had that completed first and she did not always get water passed. STNA #110 stated sometimes she was just running from resident to resident trying to take care of them. Interview on 04/15/24 at 2:25 P.M. with Ombudsman #128 revealed in the past couple weeks she brought the problem of ice water not getting passed to the residents to the attention of the Administrator and the Director of Nursing (DON) more than one time. Ombudsman #128 stated both the Administrator and the DON walked to the resident rooms with her, including Resident #21, and verified with the resident no water was passed that day. Ombudsman #128 stated the DON told her she was going to have an in-service soon and include ice water distribution in the in-service education and have staff sign off they were aware ice water needed to be passed to the residents. Interview on 04/16/24 at 2:30 P.M. with the Administrator revealed water might not get passed in the morning, but the STNA's shift was not over yet and water would be passed before the STNA's left for the day at 6:30 P.M. The Administrator stated he was aware Resident #21 often did not have ice water given to her in the morning per her preference. Interview on 04/16/24 at 1:55 P.M. with the Director of Nursing (DON) confirmed she was aware Resident #21 often did not receive ice water and had talked to the STNA's about it, and had called to remind the aides to give ice water to Resident #21. The DON stated she was aware Resident #21 did not receive ice water today. The DON indicated the aides shift was not over yet and Resident #21 could ask the aides to give her ice water. Review of the 200 nursing unit census STNA #110 was assigned to revealed 12 residents (Resident's #1, #2, #3, #6, #8, #13, #17, #21, #23, #26, #27, #30) resided on the unit. Review of the facility policy titled Encouraging Fluids revised 10/2010 included the purpose of the procedure was to provide the resident with amount of fluids necessary to maintain optimum health. This might include encouraging fluids. Take the fluid container in the resident's room, inform the resident you have brought him or her a drink and encourage the resident to drink the fluid. 2. Review of Resident #23's medical record revealed an admitted [DATE] and diagnoses included unspecified psychosis not due to a substance or known physiological condition, dementia with other behavioral disturbance, psychotic disorder with delusions due to known physiological condition. Review of Resident #23's Annual MDS 3.0 assessment dated [DATE] revealed Resident #23 had moderate cognitive impairment. Resident #23 used a wheelchair and required partial to moderate assistance to roll right and left and Resident #23 was not able to walk. Review of Resident #23's care plan with a target date of 06/28/24 included Resident #23 was at increased risk for altered nutritional status including Resident #21 needed alternate fluid consistency and was on a diuretic. Resident #23 would be free of signs and symptoms of dehydration. Interventions included to encourage and provide intake of fluids throughout the day, and might need to prompt, remind, cue, and or present fluids to Resident #23 to help assure adequate fluid intake and hydration status. Review of Resident #23's Comprehensive Nutritional Evaluation dated 03/19/24 included Resident #23 was on a regular diet, regular consistency. Resident #23 was at risk for dehydration, and Resident #23's estimated fluids were 2525 cc's (cubic centimeters) per day. Continued on diuretic therapy, fluids to be encouraged with and between meals. Might need to prompt, remind, cue, and, or present fluids to Resident #23 to help assure adequate fluid intake and hydration status. Observation on 04/15/24 at 1:08 P.M. of Resident #23 revealed she was lying in bed with the head of the bed elevated. A styrofoam cup, undated was sitting on a bedside table in front of Resident #23. Interview on 04/15/24 at 1:08 P.M. with Resident #23 revealed she did not have water passed to her by the aides today. Resident #23 stated the styrofoam cup was from last night, no aides had given her water including ice water today, and she would like to have some ice water. Interview on 04/15/24 at 1:41 P.M. with STNA #110 revealed she did not pass water to the residents in her assignment today and Resident #23 was part of her resident assignment. STNA #110 confirmed Resident #23 did not receive ice water today since she arrived for work at 6:30 A.M. STNA #110 stated she had 14 or 15 residents to take care of today, over half of them required total care, and she was behind all day. STNA #110 said she made sure the residents who needed their incontinence briefs changed had that completed first and she did not always get water passed. STNA #110 stated sometimes she was just running from resident to resident trying to take care of them. Interview on 04/16/24 at 2:30 P.M. with Administrator revealed water might not get passed in the morning, but the STNA's shift was not over yet and water would be passed before the STNA's left for the day at 6:30 P.M. Interview on 04/16/24 at 1:55 P.M. with Director of Nursing (DON) confirmed she was aware the residents often did not receive ice water and had talked to the STNA's about it, and had called to remind the aides to distribute ice water to the residents. The DON stated the residents could ask for ice water to be brought to them instead of waiting for the aides to bring the water. Review of the 200 nursing unit census STNA #110 was assigned to revealed 12 residents (Resident's #1, #2, #3, #6, #8, #13, #17, #21, #23, #26, #27, #30) resided on the unit. Review of the facility policy titled Encouraging Fluids revised 10/2010 included the purpose of the procedure was to provide the resident with amount of fluids necessary to maintain optimum health. This might include encouraging fluids. Take the fluid container in the resident's room, inform the resident you have brought him or her a drink and encourage the resident to drink the fluid.

Based on observation, interview, record review and review of the facility policy the facility failed to ensure Resident #6's room was sanitary. This affected one resident (Resident #6) out of three residents reviewed for sanitary environment. The facility census was 36. Findings include: Review of Resident #6's medical record revealed an admitted [DATE] and diagnoses included hemiplegia and hemiparesis following cerebral infarction affecting left non-dominant side, anxiety disorder, and vascular dementia, unspecified severity with other behavioral disturbances. Review of Resident #6's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #6 had moderate cognitive impairment. Resident #6 was always incontinent of urine and bowel. Resident #6's upper and lower extremities had impairment on both sides, Resident #6 used a wheelchair, and Resident #6 was dependent for toileting hygiene. Review of Resident #6's care plan with a target date of 05/28/24 included Resident #6 had episodes of bladder and bowel incontinence related to diagnoses and impaired mobility. Resident #6 would be at a reduced risk for complications through the next review and Resident #6 would be comfortable, clean, dry and free from skin breakdown through the next review. Interventions included to assist Resident #6 with toileting needs. Observation on 04/15/24 at 5:26 A.M. revealed State tested Nursing Assistant's (STNA)'s #105 and #112 entered Resident #6's room to provide incontinence care. Resident #6's bathroom did not have a trash can in it and a dirty incontinence brief was lying on the bathroom floor. STNA #105 stated the dirty incontinence brief was lying on the floor in the bathroom when they arrived for work on 04/14/24 at 6:30 P.M. STNA #105 stated an STNA called off work and that left only STNA #105 and #112 to care for 36 residents. STNA #105 indicated only having two STNA's working made it hard to properly do their job, and the incontinence brief should not have been left on the bathroom floor. STNA's #105 and #112 confirmed there was no trash can in Resident #6's bathroom. STNA's #105 and #112 proceeded to provide incontinence care for Resident #6 and observation revealed Resident #6 was wearing an incontinence brief, a liner, and two reusable draw sheets were underneath her. Resident #6's incontinence brief and liner were very wet. STNA #112 stated Resident #6 needed an incontinence brief, a liner and two draw sheets because she was a heavy wetter. STNA #112 removed Resident #6's soiled incontinence brief, liner and the two draw sheets underneath her and laid them directly on the floor next to her bed. After Resident #6's incontinence care was completed STNA #112 picked up the soiled incontinence brief and draw sheets off the floor next to her bed and picked up the soiled incontinence brief from the bathroom floor and placed them in a plastic bag and took them to the utility room. STNA #112 washed his hands after placing the soiled items in the utility room. STNA #112 confirmed he placed Resident #6's soiled incontinence brief and draw sheets directly on the floor next to her bed, and he should not have done that. Interview on 04/15/24 at 7:45 A.M. revealed the Director of Nursing (DON) was made aware Resident #6's soiled incontinence brief, liner and draw sheets were placed on the floor during incontinence care and the DON confirmed the items should not have been put on the floor. The DON was made aware a soiled incontinence brief was observed on the floor in Resident #6's bathroom and there was no trash can. The DON confirmed the soiled incontinence brief should not have been left on the bathroom floor. Review of the facility policy titled Perineal Care revised 02/2018 included the purpose of the procedure was to provide cleanliness and comfort to the resident, to prevent infections and skin irritation and to observe the resident's skin condition. The policy stated to discard disposable items into designated containers.

Based on observation, interview, record review the facility failed to ensure Resident #10's physician ordered diagnostic test was scheduled timely. This affected one resident (Resident #10) out of three residents reviewed for appointments. The facility census was 36. Findings include: Review of Resident #10's medical record revealed an admitted [DATE] and diagnoses included chronic kidney disease, stage four, morbid obesity, major depressive disorder and type two diabetes mellitus with diabetic polyneuropathy. Review of Resident #10's physician orders dated 07/25/23 revealed Resident #10 would have a sleep study done on 07/27/23 at 8:30 P.M. at a sleep study location. Resident #10 needed to have a shower and be free of any lotions, oils, no caffeine or chocolate after 12:00 P.M. on 07/25/23. No OTC (over the counter) medication, no nail polish. Resident #10 could bring a pillow and wear loose, comfortable clothing. Review of Resident #10's progress notes dated 07/28/23 at 5:39 A.M. revealed Resident #10 was scheduled for a sleep study. Transportation did not pick her up. Resident #10 was aware that the facility would reschedule her appointment and transportation. Review of Resident #10's progress notes dated 07/28/23 at 10:49 A.M. revealed the local hospital was contacted to reschedule Resident #10's sleep study and was informed that Resident #10 had to be accompanied by an aide to the appointment for liability reasons. Review of Resident #10's progress notes and physician orders from 07/28/23 through 04/15/24 did not reveal evidence Resident #10's sleep study diagnostic test was rescheduled. Review of Resident #10's hospital admission paperwork and After Visit Summary from 09/24/23 through 09/29/24 revealed Resident #10 was hospitalized and the paperwork did not reveal evidence the hospital was aware a sleep study needed to be completed while Resident #10 was admitted to the hospital. Review of Resident #10's Quarterly MDS 3.0 assessment dated [DATE] revealed Resident #10 had moderate cognitive impairment. Resident #10 was always incontinent of urine and bowel. Resident #10 used a wheelchair, and required partial to moderate assistance to roll right and left. Review of Resident #10's care plan with a target date of 06/18/24 included Resident #10 had impaired respiratory status related to anxiety, chronic obstructive pulmonary disease, emphysema. Resident #10 would be free of complications related to altered respiratory status through the next review. Interventions included for labs and diagnostic testing to be completed as ordered. Interview on 04/15/24 at 10:48 A.M. with Ombudsman #128 revealed about six or seven months ago Resident #10 was supposed to have a sleep study diagnostic test, but it was not done. Ombudsman #128 stated Resident #10 talked to the Director of Nursing (DON) about the sleep study not being done, and it still has not been done. Interview on 04/15/24 at 2:49 P.M. with the DON confirmed Resident #10's sleep study diagnostic test ordered months ago had not been completed. The DON stated the facility tried multiple times to schedule the sleep study, and it was challenging because the sleep study needed to be done at the facility because the sleep study provider told the facility Resident #10 had to be accompanied by an aide for the appointment, and the facility had to send a mechanical lift with Resident #10. The DON stated they finally found a provider who could do the sleep study at the facility, and before they could schedule the sleep study appointment Resident #10 was admitted to the hospital for a few days. The DON stated the hospital said they could do the sleep study while she was admitted , but it was not done. The DON indicated readmission orders from the hospital did not have orders for a sleep study, and the facility did not realize it was not done. The DON stated Resident #10 did not tell her the sleep study was not completed. Observation on 04/16/24 at 11:36 A.M. of Resident #10 revealed she was lying in bed with the head of the bed elevated. Interview on 04/16/24 at 11:36 A.M. with Resident #10 revealed she was told by her pulmonologist about six or seven months ago she needed a sleep study diagnostic test completed, but it fell by the wayside. Resident #10 stated too many people handle the appointments and her appointment was lost in the shuffle. Resident #10 stated she was not aware the sleep study was supposed to be done while she was admitted to the hospital last year. Resident #10 indicated she told Licensed Practical Nurse (LPN) #129 and the Director of Nursing (DON) her sleep study was not done, they said they were going to make sure it was scheduled, but so much was going on, a lot of staff were quitting, the facility was trying to care for the residents and the sleep study did not get scheduled. Interview on 04/16/24 at 12:06 P.M. with LPN #129 revealed Resident #10 had an appointment with her pulmonologist last year around July and came back with an order for a sleep study. LPN #129 stated she found a provider who would come to the facility and complete Resident #10's sleep study test, but before she could get the sleep study scheduled Resident #10 was admitted to the hospital for a couple days, and she had quite a few appointments for different things like a mammogram, an appointment to discuss an arteriovenous fistula for dialysis. LPN #129 stated transportation was also an issue and Resident #10's sleep study never got scheduled, and now it had been too long and the facility needed a new order to have the sleep study completed. LPN #129 confirmed Resident #10 told her the sleep study was not completed but LPN #129 could not remember when she was told. Interview on 04/16/24 at 4:20 P.M. with Social Services Designee (SSD) #130 revealed she first was involved with Resident #10's sleep study in 09/2023. SSD #130 stated Resident #10's oxygen saturation levels were dropping at night and the sleep study needed to be scheduled. SSD #130 indicated Resident #10 wanted to be discharged home, a care conference was scheduled for 09/2023 but was postponed when Resident #10 was admitted to the hospital. Resident #10's care conference was held in 10/2023 and Resident #10 wanted to got home and have all her appointments and tests done from home. SSD #130 indicated Resident #10 did not go home because she was having problems with edema and had become agitated about all her issues. SSD #130 stated she was working on a safe discharge for Resident #10 and Resident #10 was not able to leave the facility. SSD #130 stated she did not know anything more about Resident #10's sleep study. Review of the facility policy titled Resident Rights revised 02/2021 included resident's had the right for communication with and access to people and services, both inside and outside the facility.

Based on observation, interview, record review and review of the facility policy the facility failed to ensure Resident's #1 and #10 received incontinence care timely. This affected two residents (Resident's #1 and #10) out of three resident's reviewed for incontinence care. The facility census was 36. Findings include: 1. Review of Resident #1's medical record revealed an admitted [DATE] and diagnoses included dementia without behavioral, psychotic, mood disturbance and anxiety, type two diabetes mellitus with hyperglycemia, and major depressive disorder. Review of Resident #1's Quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #1 had severe cognitive impairment. Resident #1 was frequently incontinent of urine and bowel. Resident #1 was dependent on staff for toileting hygiene. Review of Resident #1's care plan with a target date of 07/11/24 included Resident #1 had episodes of bladder and bowel incontinence related to the need for assistance with ADL's (Activity of Daily Living) and diagnoses. Resident #1 would be comfortable, clean, dry and free from skin breakdown through the next review. Interventions included to assist Resident #1 with toileting needs, monitor peri-area for redness, irritation, skin excoriation and breakdown, and provide peri-care after each incontinent episode and apply house barrier after incontinence care. Resident #1 had behaviors including refusal to allow incontinence care when incontinent. Interventions included to approach Resident #1 in a calm manner to avoid frustration and behavior escalation. If Resident #1 became agitated and showed signs of escalation, reapproach later. Review of Resident #1's Skin Inspection dated 04/11/24 revealed no new observed skin issues. Review of Resident #1's progress notes from 04/11/24 through 04/15/24 did not reveal notes regarding redness to Resident #1's buttocks, perineal area or groin area. Observation on 04/15/24 at 5:43 A.M. revealed State tested Nursing Assistant's (STNA)'s #105 and #112 were preparing to provide incontinence care for Resident #1. STNA's #105 and #112 proceeded to provide Resident #1's incontinence care and when her incontinence brief was removed it was saturated with urine and she was also wearing a liner which was saturated with urine. Resident #1's reusable draw sheet which was underneath her was wet with urine. Observation of Resident #1's buttocks, labia, and the crease of both her thighs and groin area revealed chafing and redness. STNA #112 confirmed Resident #1's buttocks, labia, and the crease of both her thighs and groin area were chafed and red, and her incontinence brief, liner and draw sheet were saturated with urine. STNA #112 stated he knew Resident #1 needed changed, but he was not able to provide incontinence care because there were only two STNA's working the night shift and he was too busy to provide incontinence care until now. STNA #112 stated he thought the last time he provided Resident #1's incontinence care was around 2:30 A.M. After Resident #1's incontinence care was completed STNA #105 did not apply barrier cream, but sprinkled baby powder on her perineal area and buttocks. STNA #105 stated the baby powder helped soak up the wetness in Resident #1's perineal area. Observation of Resident #1 during the incontinence care did not reveal she refused to have her incontinence brief changed. Interview on 04/15/24 at 7:45 A.M. with the Director of Nursing (DON) revealed she was informed by the surveyor Resident #1's buttocks, labia, the creases of her thighs and [NAME] area were red and chafed. The DON stated in the past Resident #1 had MASD (moisture associated skin damage), a fungal infection in her groin area, and had nystatin powder ordered to treat the fungal infection. The DON indicated she did not know Resident #1 had redness and chafing to her buttocks, groin, labia and creases of her thighs at this time. The DON stated Resident #1 refused to have her incontinence brief changed at times. Interview on 04/16/24 at 10:33 A.M. with STNA #126 revealed Resident #1 was alright to take care of, she was a little stubborn, but with a little encouragement the aides were able to change her incontinence brief. STNA #126 stated if Resident #1 refused to have her brief changed she would give her a little time, return to the room and Resident #1 would usually let her change her soiled brief. Sometimes STNA #126 brought a nurse with her and Resident #1 always allowed her brief to be changed if there were two staff changing her. STNA #126 stated Resident #1 was more likely to refuse to have her brief changed in the afternoon toward evening, and that was when two staff was helpful. Review of the facility policy titled Perineal Care revised 02/2018 included the purpose of the procedure was to provide cleanliness and comfort to the resident, to prevent infections and skin irritation and to observe the resident's skin condition. 2. Review of Resident #10's medical record revealed an admitted [DATE] and diagnoses included chronic kidney disease, stage four, morbid obesity, major depressive disorder and type two diabetes mellitus with diabetic polyneuropathy. Review of Resident #10's Quarterly MDS 3.0 assessment dated [DATE] revealed Resident #10 had moderate cognitive impairment. Resident #10 was always incontinent of urine and bowel. Resident #10 used a wheelchair, and required partial to moderate assistance to roll right and left. Review of Resident #10's care plan with a target date of 06/18/24 included Resident #10 had episodes of bladder and bowel incontinence related to her diagnoses. Resident #10 would be a reduced risk for complications from incontinence through the next review. Resident #10 would be comfortable, clean, dry, and free from skin breakdown through the next review. Interventions included to assist Resident #10 with toileting needs, to provide peri-care after each incontinent episode, apply house barrier after incontinence care. Further review of Resident #10's care plan did not reveal a care plan for providing incontinence care during the night and when she was sleeping. Observation on 04/15/24 at 6:03 A.M. of STNA #105 and Licensed Practical Nurse (LPN) #118 revealed they were preparing to provide incontinence care for Resident #10. STNA #105 stated the last time Resident #10 was provided incontinence care was on 04/14/24 at around 10:30 P.M. to 11:00 P.M. STNA #105 stated Resident #10 let them know when she wanted her incontinence brief changed. STNA #105 and LPN #118 proceeded to provide Resident #10's incontinence care and when Resident #10's brief was removed it was observed to be saturated with urine, and the reusable draw sheet underneath Resident #10 was soaked with urine and dried urine could be seen around the edges of the wet urine. Resident #10 stated she had been awake since 4:30 A.M. waiting for STNA #105 to change her, and she did not put her call light on because she knew there were only two STNA's working and she was waiting for them to get to her. Interview on 04/15/24 at 11:36 A.M. with Resident #10 revealed if she was awake it was uncomfortable for her to lay in a wet brief. Resident #10 stated when there were only two aides working like on 04/15/24 it made it hard for the aides to change residents timely. Resident #10 confirmed she was awake on 04/15/24 at 4:30 A.M., was laying in a wet brief waiting to be changed and it was uncomfortable. Resident #10 stated it was not fair to the residents to only have two STNA's working because it was hard to get changed timely on those days. Resident #10 stated she was the Resident Council President and heard stories about residents being left wet and not changed timely, but she could not provide names of the residents. Review of the facility policy titled Perineal Care revised 02/2018 included the purpose of the procedure was to provide cleanliness and comfort to the resident, to prevent infections and skin irritation and to observe the resident's skin condition. Interview on 04/15/24 at 2:49 P.M. with the Director of Nursing (DON) revealed Resident #10 told her if she was asleep not to wake her up to change her because she is a light sleeper and would rather sleep than be changed. This deficiency represents non-compliance investigated under Complaint Number OH00152225.

Based on observation and interview, the facility failed to maintain the kitchen stove/oven in a safe operating manner. This had the potential to affect all 38 residents receiving food from the kitchen. The facility identified one resident (Resident #139) who received enteral nutrition. The census was 39. Findings include: Observation of the kitchen on 08/14/23 at 10:14 A.M. revealed the facility's primary stove/oven was a six burner flat top with all but one temperature control knob for the stove's top burners missing and one of the oven temperature control knobs was missing. There was a rust-like substance on the oven doors and sides of the stove/oven. Interview on 08/14/23 at 10:15 A.M. with Kitchen Manager #108 confirmed the stove /oven control knobs were missing because the oven had malfunctioned and melted most of the oven control knobs off the stove. Kitchen Manager #108 produced one of the stove control handles that was melted on the bottom half. The Kitchen Manager stated the oven had been malfunctioning so the temperature in the oven would randomly shoot up to 500 degrees Fahrenheit, burning the food and causing the kitchen staff to have to improvise quickly to feed the residents. He stated the kitchen staff had tried to maintain the ovens temperature by testing the temperature every 10 to 15 minutes and adjusting the temperature to make sure it wasn't too high or low, but was inexact and resulted in burned food. The Kitchen Manager stated he made sure the food was cooked to safe temperatures by taking temperatures with a digital thermometer after cooking; but he had to throw the burned foods away. The Kitchen Manager #108 stated the facility had priced some new stoves but there were no specific purchase dates from the facility owners and he was told the facility may purchase a new stove in the next month or two.

Based on observations, resident and staff interviews, and review of the facility policy, the facility failed to provide a clean home like environment for 27 residents (Resident #1, #2, #3, #4, #8, #9, #10, #11, #12, #14, #16, #17, #18, #19, #20, #22, #24, #25, #27, #28, #29, #30, #31, #33, #34, #35, and #140) of 39 residents who participated in meals and/or activities outside of their rooms. The facility census was 39. Findings include: Observation on 08/14/23 from 9:30 A.M. through 11:30 A.M. revealed there were four halls where residents resided and traveled on throughout the facility. The nursing station was located in the center leading to each hall. All halls were carpeted including surrounding the nursing station. The carpeting in all halls including surrounding the nurses station was embedded with black dirt, grime, food, and red fluid spills. The carpeting was soiled from the beginning of each carpeted area through the end. Many areas on each hall had large black areas that were so embedded with dirt or other substances, that the fibers of the carpet were no longer visible. Interview on 08/14/23 at 10:01 A.M. with Resident #30 revealed he was upset regarding the condition of the carpet in the halls outside his room which were so terribly dirty. Observation and interview on 08/14/23 at 11:57 A.M. with the Administrator and Housekeeping Manager #120, of the four residential halls and nursing station, confirmed the carpet was embedded with black dirt, grime, food, and red fluid spills from the beginning of each carpeted area through the end. The Administrator and Housekeeping Manager #120 confirmed many areas on each hall had large black areas that were so embedded with dirt or other substances, that the fibers of the carpet were no longer visible. Housekeeping Manager #120 shared he asked about cleaning the carpet for the previous six months. Housekeeping Manager #120 said he told the Administrator what he needed to clean it, and the Administrator said she would talk to corporate. Housekeeping Manager #120 also shared that over the previous four months, he submitted quotes for new carpet scrubbers and even suggested a company coming in to clean it but he received no response. The Administrator was present during the interview with Housekeeping Manager #120 and revealed she had been asking corporate for the past six to eight weeks for a professional floor cleaning company to come into the facility and to purchase a new carpet scrubber but she has not heard nothing back yet. An observation of the laundry room on 08/16/23 at 12:30 P.M. revealed the floor tiles were dull, scuffed and had a thick buildup of dirt and grime in the two laundry rooms. Some of the floor tiles were missing and chipped. A large square section of tiles were missing in front of the dryers with a black substance covering the subfloor. An interview with Laundry Aide #100 on 08/16/23 at 12:33 P.M. stated the floor needed replaced and the floor had not been stripped or thoroughly cleaned in a very long time. An interview with Director of Nursing (DON) on 08/17/23 at 12:30 P.M. verified the above observation and verified the floor needed cleaned and waxed. Record review of the facility policy titled, Cleaning and Disinfection of Environmental Surfaces, revised August 2019, revealed housekeeping surfaces (e.g., floors, tabletops) will be cleaned on a regular basis, when spills occur, and when these surfaces are visibly soiled.

Based on observations and interviews, the facility failed to ensure residents were provided clean, intact linens for their bed. This affected one resident (Resident #30) of one residents reviewed for linens. The facility census was 39. Findings include: Record review for Resident #30 revealed an admitted [DATE]. Diagnosis included pneumonia, pleural effusion, retention of urine, muscle weakness, and need for assistants with personal care. Review of the Admission Minimum Data Set (MDS) dated [DATE] revealed Resident #30 had moderate cognitive impairment and required extensive assistance of two for bed mobility, transfers, dressing, and toilet use. Resident #30 used a wheelchair for mobility, had an indwelling catheter, and was frequently incontinent of bowel. Observation and interview on 08/14/23 at 10:01 A.M. with Resident #30 revealed he had been asking for clean linen. Resident #30 stated that sometimes at night his catheter would leak and his sheets and blankets would get wet with urine. Resident #30 shared when he asked the staff for clean linen, including nurses and State tested Nursing Assistants (STNA), they would not do it and would cover the soiled linen with blankets. The resident stated he had to continue sleeping on soiled sheets. Observation revealed Resident #30 had a urinary catheter. The resident's bed was made. Per Resident #30's request, the surveyor pulled Resident #30's blanket back exposing the fitted sheet and bed protective pad (to prevent frequent linen changes as the pad is waterproof). There was no top sheet present. Further observation revealed the fitted sheet had a large tear on the left corner where the sheet secured to the corner of the mattress. The entire left corner of the mattress was exposed. The fitted sheet had a bed pad in the center of the bed. The bed pad and fitted sheet had a large circular area of dried urine and the bed pad still appeared wet. Observation on 08/14/23 at 10:05 A.M. with Licensed Practical Nurse (LPN) Unit Manager (UM) #102 confirmed Resident #30's fitted sheet was torn at the entire corner and LPN UM #102 also verified the fitted sheet and bed pad had a large circular dried urine stain with the pad still wet which had been covered with his blanket. LPN UM #102 revealed the sheets should be changed if soiled prior to making the bed.

Based on interview, record review, and review of the facility policy, the facility failed to ensure Preadmission Screening and Resident Review (PASARR) Identification Screens were accurate and timely upon admission. This affected one resident (Resident #35) of three residents reviewed for PASARR. The facility census was 39. Findings included: 1. Review of Resident #35's medical record revealed she was admitted to the facility on [DATE] with diagnoses including bipolar disorder (entered 06/07/23), and major depressive disorder (entered 06/07/23). Review of Resident #35's Admission Medicare Five Day Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #35 was moderately cognitively impaired. Resident #35 had no behaviors exhibited. Resident #35 required limited assist of one for bed mobility, transfers, independent with eating, and extensive assist for toilet use. Record review of the Admission Medicare five-day Minimum Data Set, dated dated dated [DATE] for Resident #35 revealed Resident #35 was moderately cognitively impaired. Record review of Resident #35's physician orders for August 2023 revealed Resident #35 received escitalopram oxalate oral tablet 10 milligrams (mg) one tablet by mouth at bedtime for depression and aripiprazole oral tablet, 10 mg one tablet by mouth at bedtime for bipolar. Record review revealed there was no PASARR available in Resident #35's medical records. Interview on 08/15/23 9:24 A.M. with Administrator revealed the PASARR for Resident #35 was not completed on admission. Administrator revealed the PASARR was completed the previous evening after the surveyor requested it. Administrator revealed Social Service Designee (SSD) was to complete the PASARR on admission. Interview on 08/15/23 at 9:29 A.M. with SSD #122 revealed she was probably out of the building when Resident #35's PASARR was to be completed. SSD #122 confirmed Resident #35 did not have a PASARR completed until after the surveyor requested one on 08/14/23.

Based on medical record review, staff interview, and review of the facility policy, the facility failed to re-assess nutritional status and implement interventions to prevent further significant weight loss. This affected one resident (Resident #29) of three residents reviewed for nutrition. The facility census was 39. Findings include: Record review for Resident #29 revealed an admitted [DATE]. Resident #29 had a hospital readmission on 06/22/23 and returned to the facility on [DATE]. An additional hospital readmission occurred on 07/17/23 and the resident returned to the facility on [DATE]. Diagnosis included enterocolitis due to clostridium difficile (c-diff), unspecified protein calorie malnutrition, cerebral infarction (stroke), dysphagia (difficulty or discomfort when swallowing), need for assistance with personal care and muscle weakness. Record review of the physician progress note dated 06/16/23 completed by Primary Care Physician #165 revealed Resident #29 had severe malnutrition. Record review of the Admission Minimum Data Set (MDS) dated [DATE] revealed Resident #29 was rarely or never understood. Resident #29 required extensive assistance of two persons for bed mobility, total dependence of two persons with transfers, and supervision with eating. Lastly, the resident had a weight loss of 5% or more in the last month or 10% or more in six months. Record review of the care plan dated 07/09/23 revealed Resident #29 was at risk for altered nutritional status related to diagnosis of protein-calorie malnutrition, recent lack of appetite; abnormal labs. Interventions included to administer medication and/or vitamin/mineral supplements per physician order. Monitor meal percentage intake for changes in eating habits. Periodically obtain resident's weight, evaluate, and report to Registered Dietitian (RD) and physician of significant weight changes. Record review of the physician orders revealed Resident #29 received a no added salt, regular texture, thin consistency diet dated 07/24/23. Further review revealed no nutritional supplements were ordered. Review of Resident #29's weight history revealed four weights recorded in Resident #29's medical record: 06/13/23 145 pounds (lbs) per hoyer (mechanical lift) 07/03/23 124.2 lbs per mechanical lift 08/05/23 102.4 lbs 08/08/23 102 lbs Record review revealed only one Dietary Evaluation note in Resident #29's medical record. The note was dated 07/25/23 at 8:44 A.M. and completed by Dietician #110. The Dietary Evaluation note indicated a Comprehensive Nutritional Evaluation was completed. Documentation included Resident #29 presented as a significant, unplanned and undesirable weight loss related to recent hospitalization . The resident received a therapeutic no added salt (NAS) diet related to cardiac status. The Plan of Care was updated 07/24/23 with a no added salt diet, regular texture, thin consistency (diet). Review of the physician progress note dated 08/10/23 completed by Primary Care Physician #165 revealed Resident #29 had poor po (by mouth) intake, on supplements (however there were no physician orders or documentation to support the use of nutritional supplements). Review of Resident #29's meal intake records for August 2023 revealed intake for each meal, breakfast, lunch, and dinner varied from 25% to 100% consumption. Interview on 08/17/23 at 3:46 P.M. with Dietician #110 revealed she had completed an admission note for Resident #29 on 06/19/23 and made no recommendations at that time. Since then, there had been one Dietary Evaluation note in Resident #29's medical record. Dietician #110 revealed Resident #29 returned from the hospital on 07/23/23 and the RD's next visit was on 07/25/23. Dietician #110 revealed there was no readmission weight completed for Resident #29 because the hoyer scale was broken. Dietitian #110 confirmed the documented admission weight on 06/13/23 of 145 lbs. and the weight on 07/03/23 of 124.2 lbs was not addressed in the medical record and no interventions were implemented for Resident #29's significant, unplanned weight loss during that time. Dietician #110 verified the weight obtained on 08/08/23 confirmed a weight of 102 lbs, an additional 22 lb weight loss from 07/03/23. Dietician #110 confirmed no interventions had been implemented for the resident's significant, unplanned weight loss as of 08/17/23 at 3:46 P.M. however, Dietitian #110 verified nutritional interventions should have been implemented to prevent the resident's significant weight loss. Dietician #110 verified she had no recollection of the facility notifying her of Resident #29's continued significant weight loss. Interview on 08/21/23 at 8:20 A.M. with the Administrator revealed the dietitian visited the facility once a week but the staff were able to notify her at any time for concerns with weight loss. The Administrator confirmed the record demonstrated a 43 pound weight loss with no evidence of re-evaluation related to the resident's weight loss or implementation of interventions until brought forward by the surveyor. The Administrator verified the facility should have identified the resident's significant weight loss. Record review of the facility policy titled, Weight Assessment and Intervention revised September 2008 revealed any weight change of five % or more since the last weight assessment shall be retaken for confirmation. If the weight is verified, nursing will notify the Dietician. The Dietician will review the weight to follow individual weight trends.

Based on record review and interview, the facility failed to ensure an allegation of verbal abuse was reported timely to the State agency. This finding affected one (Resident #4) of three residents reviewed for potential abuse. Findings include: Review of Resident #4's medical record revealed she was admitted on [DATE] with diagnoses including alcohol dependence with alcohol-induced persisting dementia, unsteadiness on her feet and unspecified lack of coordination. Review of Resident #4's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed she exhibited moderate cognitive impairment. Review of Resident #4's undated Witness Statement form authored by State tested Nursing Assistant (STNA) #805 indicated she was on her way down the hall when she heard Registered Nurse (RN) #803 told the resident your going to lay there and die. The nurse then told the STNA while standing in Resident #4's doorway, she was white trash and she hated white trash. She hated all trash but she hated white trash and she was a (explicit). She had a [AGE] year old child who wanted nothing to do with her because she was a junky who was doing heroin. Review of the facility Self Reported Incident (SRI) history revealed no evidence the facility reported what STNA #805 had witnesses as an allegation of verbal abuse to the State Agency. Interview on 04/10/23 at 6:53 A.M. with the Administrator indicated an STNA reported an allegation of verbal abuse and both staff were in the resident's doorway during the incident. She indicated Resident #4 did not report any concerns when interviewed. She confirmed a SRI on abuse was not reported to the State. Review of the Abuse, Neglect, Exploitation and Misappropriation Prevention policy revised 04/21 indicated residents had the right to be free from abuse, neglect, misappropriation of resident property and exploitation.

Based on observation, record review and interview, the facility failed to ensure wound care was completed as ordered. This finding affected one resident (Residents #39) of three residents reviewed for wounds. Findings include: Review of Resident #39's medical record revealed she was admitted on [DATE] with diagnoses including infection and inflammatory reaction due to an internal left hip prosthesis, presence of left artificial hip joint and Alzheimer's disease with late onset. Review of Resident #39's Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed she exhibited severe cognitive impairment. Review of Resident #39's Wound Certified Nurse Practitioner (CNP) Note dated 02/08/23 indicated a new (initial encounter) diabetic ulcer to the left heel measured 0.6 cm (centimeters) length by 1.5 cm width by 0.2 cm depth with moderate sero-sanguineous drainage with no odors and no signs or symptoms of an infection. A new physician order for the left heel to be cleaned with normal saline, patted dry, triad paste applied and covered with a bordered foam dressing to be changed three times a week and as needed. Review of Resident #39's medication administration records (MARS) and treatment administration records (TARS) from 02/08/23 to 02/21/23 did not reveal wound treatments were completed to the left diabetic heel wound. Interview on 04/11/23 at 9:47 A.M. with the Administrator, RN Regional Director of Clinical Operations and Interim Director of Nursing (DON) #832 and [NAME] President of Clinical Operations #999 confirmed Resident #38's medical record did not have evidence the left heel diabetic wound care was completed from 02/08/23 to 02/21/23. Review of the Prevention of Pressure Injuries policy revised 04/20 indicated to evaluate, report and document potential changes in the skin. This deficiency represents non-compliance investigated under Complaint Number OH00141895.

Based on record review, observation and interview the facility failed to ensure residents had a dignified dining experience. This affected two (Resident #2, #3) of five residents observed for dining. The census was 41 residents. Findings Include: Review of the medical record for Resident #2 revealed an admitted [DATE]. Diagnoses included unspecified dementia, need for assistance with personal care and dysphagia (difficulty swallowing). Review of the quarterly Minimum Data Set (MDS) assessment, dated 12/02/22, revealed Resident #2 had impaired cognition and was independent with eating. Review of the medical record for Resident #3 revealed an admitted [DATE]. Diagnoses included vascular dementia and chronic obstructive pulmonary disease. Review of the initial MDS assessment, dated 01/07/23, revealed Resident #3 had impaired cognition and required extensive assist for bed mobility and limited assistance with eating. Observations on 01/13/23 at 7:50 A.M. revealed Resident #2 seated in a wheelchair at the dining room table. Resident #2 was tilted back in the wheelchair to the point that her knees were even with the top of the table. Resident #2's breakfast included a cup of hot chocolate, the chocolate powder was not stirred and sitting on top of the water, waffles that were cut up and a bowl of cold cereal with milk in it. There was chocolate powder and water spilled on the breakfast tray. Resident #2 was unable to reach the breakfast tray. Interview on 01/13/23 at 7:56 A.M. with the Assistant Director of Nursing (ADON) verified Resident #2 was unable to reach her tray due to the position of the wheelchair and verified that water and chocolate powder were spilled on the breakfast tray. The ADON stated the tray was a mess and needed to be replaced. Observation on 01/13/23 at 8:00 A.M. revealed Resident #3 lying down in bed, with a breakfast tray on a bedside table which was set over Resident#3's lap. The food on the plate included waffles that were not cut up and dry ground mea. Resident #3 was holding a cup of coffee in hand while lying on his back, the bed was not in an upward seated position. Interview on 01/13/23 at 8:02 A.M. with Licensed Practical Nurse (LPN) #100 verified the observations and stated she would get staff to assist Resident #3. Resident #3 was not interviewed due to impaired cognition.

Based on observation, record review, and interview the facility failed to properly store and contain biohazard waste and contaminated linens for Resident #7, who was in isolation for COVID-19. This affected one of one resident in isolation for COVID-19 and had the potential to affect all eight other residents (Resident #4, #5, #12, #17, #28, #29, #30 and #33) residing on the 300 hall not isolated. The facility census was 35. Findings included: Review of the medical record revealed Resident #7 was admitted to the facility on [DATE]. diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed Resident #7 had moderately impaired cognition, and required limited assistance from staff for bed mobility, transfers, dressing, toilet use and personal hygiene. Review of the polymerase chain reaction (PCR) COVID-19 test results collected on 12/29/21 and reported on 01/05/22 revealed Resident #7 tested positive for COVID-19. Resident #7 was placed on isolation in his room. Observation on 01/11/22 at 8:00 A.M. revealed an isolation cart outside of Resident #7's room, in the hallway. There was a sign on the door indicating the Resident #7 was in isolation. There were also two biohazard boxes observed in the hallway with soiled isolation waste (used gowns and gloves) in one box and soiled/contaminated linens in the other box. The tops of both boxes were open to air without any type of lid and the boxes were not sealed closed. Interview on 01/11/22 at 8:05 A.M. with Licensed Practical Nurse #100 verified Resident #7 was positive for COVID-19. Interview on 01/11/22 at 8:50 A.M. with the Executive Director verified the biohazard boxes should not have been placed in the hallway but should have been placed inside Resident #7's room. Review of the facility policy titled, Isolation-Initiating Transmission-based Precautions, dated 01/12, revealed transmission-based precautions (TBP) would be initiated when there was reason to believe a resident had a communicable infectious disease. TBP may include contact precautions, droplet precautions or airborne precautions. The facility would post the appropriate notice on the room entrance door and on the front of the resident's chart so all personnel would be aware of precautions or be aware they must first see a nurse to obtain additional information about the situation before entering the room. They would ensure an appropriate linen barrel/hamper and waste container, with appropriate liners were placed in the resident's room.

Based on record review and interview review the facility failed ensure a facility staff maintained a proper accounting of controlled substances and prompt disposal of discontinued controlled medications for Resident #20 and #30. This affected two of three residents reviewed for controlled substances. Findings included: 1. Review of the medical record reveled Resident #20 was admitted on [DATE]. Diagnoses included [CONDITION(S)], cognitive communication disorder, seizures, acute respiratory disease, chronic kidney disease, chronic obstructive pulmonary disease, anxiety disorder, major depressive disorder, and hallucinations. Review of the physician's orders revealed Resident #20 was prescribed [MEDICATION(S)], a sedative/hypnotic used for [CONDITION(S)], five milligrams (mg) every 24 hours. [MEDICATION(S)] is a Schedule IV controlled substance. The [MEDICATION(S)] medication was discontinued on 10/15/21. Review of the Shift Change Controlled Substance Inventory Count Sheet Record revealed on 10/21/21, one medication card of [MEDICATION(S)] five mg was removed from the medication cart for Resident #20. Review of the Disposal for Controlled Substances log revealed Resident #20's [MEDICATION(S)] was not destroyed until 11/23/21, over a month later. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #20 had moderately impaired cognition and was not interviewable. Interview on 01/11/22 at 1:50 P.M. with the Director of Nursing (DON) revealed nurses report to her or the Assistant DON if they have controlled substances/narcotics that need destroyed. The DON said if they have time to do it, they will take the controlled substances/narcotics out of the medication cart and they (the DON and nurse) both verify the medication and the amount, sign them off and destroy them. The nurse would document in the controlled substance/narcotic count book when the narcotics were removed and then the nurse and the DON would document when destroyed. Interview on 01/11/22 at 3:05 P.M. with the DON indicated she never received the [MEDICATION(S)] medication to be destroyed until 11/23/21, so she did not know where they were. The DON said she assumed, they were still in the locked drawer of the medication cart. She verified the nurses could not have been counting them every shift because the nurse documented they were removed from the medication cart on 10/21/21. Interview on 01/11/22 at 3:07 P.M. with Registered Nurse (RN) #101 indicated if the controlled substance/narcotic was documented on the Shift Change Controlled Substance Inventory Count Sheet Record as being removed from the locked drawer on 10/21/21 then it was removed from the medication cart and given to the DON or Assistant DON. RN #101 stated the medication card would not be kept in the locked box on the medication cart once they were discontinued. Review of the facility policy titled, Controlled Substance, dated 12/12, revealed the facility would comply with all laws, regulations, and other requirements related to handling, storage, disposal and documentation of Schedule II and other controlled substances. 2. Review of the medical record revealed Resident #30 was admitted to the facility on [DATE]. Diagnoses included [CONDITION(S)] disorder, heart failure, [CONDITION(S)], cognitive communicative deficit, COVID-19, dementia, [CONDITION(S)], adjustment disorder, major depressive disorder, chronic obstructive pulmonary disease, and [CONDITION(S)]. Review of the physician's orders revealed Resident #30 had an order for lorazepam, an antianxiety medication, 0.5 mg, which is a Schedule IV controlled substance. This medication was then discontinued on 09/28/21. Review of the annual MDS assessment dated [DATE] revealed Resident #30 had moderately impaired cognition. Review of the Shift Change Controlled Substance Inventory Count Sheet Record revealed on 10/21/21, Resident #30 had two cards of lorazepam 0.5 mg removed from the medication cart. These medications were not documented as destroyed on the Record for Disposal for Controlled Substances record until 11/23/21, over a month later. Interview on 01/11/22 at 1:50 P.M. with the DON revealed nurses report to her or the Assistant DON if they have controlled substances/narcotics that need destroyed. The DON said if they have time to do it, they will take the controlled substances/narcotics out of the medication cart and they (the DON and nurse) both verify the medication and the amount, sign them off and destroy them. The nurse would document in the controlled substance/narcotic count book when the narcotics were removed and then the nurse and the DON would document when destroyed. Interview on 01/11/22 at 3:05 P.M. with the DON indicated she never received the lorazepam medication for Resident #30 until 11/23/21 to be destroyed. The DON said she did not know where the lorazepam had been, but assumed the medication cards were kept in the locked drawer of the medication cart. The DON verified the nurse was not counting them because they had already documented they were removed from the medication cart on 10/21/21. Interview on 01/11/22 at 3:07 P.M. with RN #101 indicated if the controlled substance/narcotic was documented on the Shift Change Controlled Substance Inventory Count Sheet Record as being removed from the locked drawer on 10/21/21 then it was removed from the medication cart and given to the DON or Assistant DON. RN #101 stated the medication card would not be kept in the locked box on the medication cart once they were discontinued. Review of the facility policy titled, Controlled Substance, dated 12/12, revealed the facility would comply with all laws, regulations, and other requirements related to handling, storage, disposal and documentation of Schedule II and other controlled substances. This deficiency substantiates Complaint Number OH 678.

Based on observation and record review the facility failed to notify family when Resident #50 was admitted to the facility from the hospital. This affected one resident (Resident #50) of three residents reviewed for notification. Findings include: Review of the medical record for Resident #50 revealed she was admitted on [DATE] at 11:10 P.M. from the hospital. She had lived in the adjacent assisted living facility prior to testing positive for COVID-19 and requiring hospitalization for stabilization and strengthening. diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of Resident#50's hospital discharge of [DATE] revealed the family was notified Resident #50 was being transferred to the facility on [DATE]. She was weak and limited in her activities of daily living (ADL), had good meal intake with assistance and was incontinent of bladder and bowels. Resident #50 had designated her daughter as power of attorney (POA). Resident #50's admission progress note of [DATE] revealed the resident was lethargic and oriented to self and at times, place. There was no documentation that the facility contacted the POA until the resident expired on [DATE]. Interview on [DATE] at 11:15 A.M. with Resident #50's daughter/POA revealed the hospital notified her on [DATE] that her mother would be transferred to the facility that day. She reported she did not hear from the facility, until her mother expired on [DATE]. Interview on [DATE] at 12:35 P.M. with Assistant Director of Nursing (ADON) #250 verified the facility did not notify Resident #50's family of her admission to the facility. She reported the resident did not arrive at the facility until after 11:00 P.M. on [DATE] and it was the responsibility of the hospital to notify the family of the transfer. Interview on [DATE] at 1:59 P.M. with the Administrator in Training verified the resident's POA should have been notified of her admission at the facility. This deficiency substantiates Complaint Number OH 506.