Deficiency Index

The Elms Center

Milford, New Hampshire · CCN 305068

17 surveys since 2011. The first finding at harm level was recorded in 2024.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
60
Surveys
17
Harm or worse
1
Immediate jeopardy
0
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Harm or worse1

Findings where a surveyor recorded actual harm to a resident.

Beyond CMS’s monthly file13/17

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
52
Ownership
For profit - Limited Liability company
Chain
603 HEALTHCARE
County
Hillsborough
Medicare-certified since
1996

CMS ratings

Overall
2
Health inspection
3
Staffing
1
Quality measures
3

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 18 facilities with fewer than 66 beds in New Hampshire.

Last survey on record

May 27, 2026

166 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.024.01
Registered-nurse hours per resident day0.74—
Annual nurse turnover64.0%46.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$9,770 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG15.3%H—I—
No harm, potential for more than minimalD1263.2%E—F210.5%
No harm, potential for minimalA—B15.3%C315.8%
CMS’s current file: 19 of the 60 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F8802×

    Provide and implement an infection prevention and control program.

  • F5521×

    Ensure that residents are fully informed and understand their health status, care and treatments.

  • F5531×

    Allow resident to participate in the development and implementation of his or her person-centered plan of care.

  • F5781×

    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

In the surveyor’s words

From the most serious findings on record at The Elms Center, in the surveyor’s own words.

  • Actual harm, isolatedF689Jan 25, 2024

    Based on observation, interview, and record review, it was determined that the facility failed to assess a resident after implementing a new device for safety resulting in a fall with serious injury for 1 out of 4 residents reviewed for accidents in a final sample of 20 residents (Resident Identifier is #26). Findings include: Review on 1/24/24 of Resident #26's progress notes revealed the following: Resident received [pronoun omitted] new wheelchair on 11/1/23 from [company name omitted]. this new wheelchair does not have a seatbelt connected and therapy stated that [company name omitted] will be back 1-2 weeks . (dated 11/2/23 at 9:56 a.m.) Resident noted to be sliding down or slouching down in wheelchair seat frequently throughout the shift. […]

  • No harm, potential for more than minimal, widespreadF880Jan 10, 2025

    Based on interview and record review, it was determined that the facility failed to implement and review, at least annually, the facility's water management plan that has the potential to effect the facility census of 46 residents who resided at the facility. Findings include: Review on 1/8/25 of the facility's water management plan revealed the following: 1. The last review date was dated June 2023, which is 18 months of when the plan was last reviewed. 2. The water management plan committee consisted of the Maintenance Supervisor, Director of Nursing, and the Administrator. There was no Infection Preventionist included in the committee. […]

  • No harm, potential for more than minimal, widespreadF725Jan 25, 2024

    Based on interview, observation, and record review, it was determined that the facility failed to ensure sufficient staffing to ensure that each resident attained or maintained the highest practicable physical, mental, and psychosocial well-being. Facility census of 52 residents (Resident Identifier #153). Findings include: Interview on 1/23/24 at approximately 9:00 a.m. with Staff C (Licensed Practical Nurse) revealed that the facility had 2 LNAs (Licensed Nursing Assistants) on for the day shift a few times over the last few weeks and most days there were 3 to 4 LNAs on the day shift. […]

  • No harm, potential for more than minimal, patternF679Dec 2, 2021

    Based on observation, interview, record review and policy, it was determined that the facility failed to ensure that facility-sponsored group and individualized activities were provided to support residents based on the resident's choices and care plan for 3 residents out of 4 residents reviewed for activities out of a final sample size of 21 residents and 6 residents out of 15 residents in resident council. (Resident identifiers are #3, #5, #17, #19, #24, #30, #35, and #38) Findings include: Resident #5 Observation on 11/30/21 at approximately 9:50 a.m. in Resident #5's room revealed that Resident #5 was awake in bed with the television and radio off. Interview on 12/1/21 at 9:35 a.m. […]

  • No harm, potential for more than minimal, isolatedF635May 27, 2026

    Based on interview and record review, the facility failed to ensure physician orders at admission were accurate for 1 of 4 residents reviewed for admission orders (Resident identifier is #4).Findings include:Review on 5/27/26 of Resident #4's progress note written by Staff A (Director of Nursing) dated 5/17/26 [name omitted] was discharged from [hospital omitted] on 5/9/26. [pronoun omitted] discharge summary was not reviewed with the physician on call.Medications had changed and [pronoun omitted] received the wrong dose of some [medications] and omission of others [medications] from 5/9/26 - 5/13/26.Review on 5/27/26 of Resident #4's Hospital Discharge summary dated [DATE] revealed a change in Carvedilol dose from 25mg to 12.5mg twice a day, a new order for Voltaren 1% gel topically to… […]

Read 20 findings in full →The most serious and the most recent: 20 of 60 on record.

Every survey on record

FindingsAt actual harm or above

  • May 27, 2026Complaint1 finding
  • Feb 24, 2026Standard1 finding
  • Jan 10, 2025Standard10 findings
  • Jan 25, 2024Standard and complaint7 findings · 1 harm
  • Jan 20, 2023Standard4 findings
  • Dec 2, 2021Standard6 findings
  • Nov 5, 2020Standard3 findings
  • Mar 22, 2019Standard2 findings
Show the 9 earlier surveys
  • Mar 16, 2018Standard1 finding
  • Dec 30, 2016Standard1 finding
  • Dec 9, 2015Standard3 findings
  • Dec 30, 2014Standard4 findings
  • Oct 31, 2013—4 findings
  • Oct 19, 2012—2 findings
  • Jan 5, 2012—2 findings
  • Jul 13, 2011—4 findings
  • Jan 20, 2011—5 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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