Based on clinical record review, interviews, and the facility's policies and procedures, the facility failed to ensure that one resident's (#7) representative was notified of a change in condition. The sample size was three. The deficient practice could lead to the responsible party not being informed and not being able to participate in the resident's care. Findings include:Resident #7 was admitted to the facility on [DATE] with diagnoses that included radiculopathy in the lumbar region, chronic diastolic heart failure, and acute kidney failure.The discharge Minimum Data Set (MDS), dated [DATE], indicated that Resident #7 did not participate in a Brief Interview for Mental Status (BIMS). The MDS assessment also noted that Resident #7 had 1 fall with major injury while residing at the facility.The Care Plan, created on March 31, 2026, revealed there was a focus on Resident #7's risk for falls and fall related injuries due to a decline in her independent functioning and weakness related to her medical conditions. Interventions included having the bed in a low position, frequent checks of the resident, notifying the Medical Doctor (MD) and responsible party if a fall were to occur, and to obtain oxygen saturations and vitals post fall.The clinical record had a late entry incident note, dated April 23, 2026 at 9:55 A.M. created by Licensed Practical Nurse (LPN/Staff #19), noted that Resident #7 was being transferred from the bed to her wheelchair when her knees buckled and she was lowered to the floor by a Certified Nursing Assistant (CNA). The same note also noted that the resident's vitals were taken and she had no injuries. There was no indication that Resident #7's representative was notified of the fall.Additional review of the clinical record revealed a change in condition evaluation dated April 23, 2026 at 5:10 P.M., created by Staff #19. This evaluation documented that the resident was complaining of bilateral hip pain. The Nurse Practitioner (NP) was notified, and orders were given for bilateral hip x-rays. However, the record contained no evidence that the resident representative was notified about the fall that led to the resident's onset of hip pain.A radiology report, dated April 23, 2026 at 8:22 P.M., noted that x-rays of bilateral hips and the pelvis were taken. It further noted that there was no radiographic evidence of an acute fracture or dislocation.An Incident Report (IR), dated April 23, 2026, noted that a CNA was transferring Resident #7 from the bed to the wheelchair when her knees buckled and she was lowered to the floor. It also noted there were no injuries noted. The IR also noted that the facility's Administrator, ADON, DON, Charge Nurse, and the provider was notified. There was no indication that the resident's representative was notified of the fall. An interview was conducted on July 27, 2026 at 1:23 P.M. LPN/Staff #13. Staff #13 described a change in a resident's condition as a change of status in their mental and physical condition. Staff #13 agreed that a fall would be a change in condition for a resident. Staff #13 explained that when a resident has a fall, she would notify the provider, the resident's family, the Assistant Director of Nursing (ADON), or the Director of Nursing (DON). Staff #13 further shared that she documents the notifications on the change of condition form and on the resident's risk assessment form. Staff #13 shared that if the resident's responsible party was not notified of a fall, they would not be informed of the cares the resident might need.An interview was conducted on July 27, 2026 at 1:36 P.M. with LPN/Staff #4. Staff #4 described a change in a resident's condition as anything that is different from their baseline. Staff #4 agreed that a fall would be considered a change in their condition. Staff #4 explained that when a resident has a fall, she would notify the family, the doctor, the DON or ADON, and the charge nurse. She further explained that she would document the notifications of the change in condition form and the risk management form. However, Staff #4 was not sure if the risk management form was part of the clinical record or the facility's record. Staff #4 further shared that there was no reason why a resident's representative shouldn't be notified of a change in condition and if it was not documented, that means the notification was not done.An interview was conducted on July 27, 2026 at 1:54 P.M. with the DON/Staff #9. Staff #9 described a change in a resident's condition as anything that is different from the resident's baseline. She also agreed that a fall would be considered a change in their condition. Staff #9 explained that when a resident has a fall, she expected staff to notify the clinician, the physician, herself, the ADON, and family/emergency contact. Staff #9 further explained that the notifications are documented in the incident report or in a progress note. Staff #9 reviewed Resident #7's clinical record and shared that she had three falls while at the facility. Staff #9 further shared that on April 23, 2026, Resident #7 was being transferred from the bed to her wheelchair when her knees buckled and she had an assisted fall. Staff #9 explained that the resident was not wearing grip socks and was wearing regular non-grip socks which could have contributed to the fall. After consulting with Resident #7's clinical chart, Staff #9 stated that she did not see documentation that the resident's family was notified. She further stated that Resident #7 was alert and oriented and had the right to not have us notify her family. However, Staff #7 also stated that she did not see any documentation that the resident did not want family to be notified of the fall. Staff #9 added that she would expect a note in the clinical record to indicate that the family was notified of the fall or if the resident did not want the family to be notified. Staff #9 stated that by not notifying the family/representative posed no risk to the resident because the resident was alert and oriented. She further stated that the x-rays had come back negative so there was nothing concerning that needed to be related to the resident's representative. She added that if the x-ray was different, then she would be more concerned about not notifying the representative.On July 27, 2026 at 2:15 P.M. the facility's Administrator (Staff #1) notified surveyor that LPN/Staff #19 was on a leave of absence.Review of the facility's policy and procedure (P&P), titled Change in a Resident's Condition or Status, indicated it was last revised in May 2017. The P&P explained that the facility is to promptly notify the resident's representative of changes in the resident's medical condition. It further explains that unless instructed by the resident, a nurse will notify the resident's representative when the resident is involved an any accident or incident that results in an injury.Review of the facility's P&P, titled Charting and Documentation, indicated it was last revised in July 2017. It explained that documentation of procedures and treatments will include care-specific details which included the notification of family.
Every finding on record at Sante Of Surprise
Surprise, Arizona · CCN 035282
20 findings across 9 inspections, in the inspector's own words, 1 of them at actual harm or above.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
The inspector’s own words from form CMS-2567, unedited, including CMS’s own spacing. Names and some dates are redacted by CMS.
Inspection of July 27, 2026
1 findingInspection of May 28, 2026
2 findingsBased on clinical record review, interviews and facility policy review, the facility failed to ensure medications were administered according to physician instructions for two residents sampled out of five (#24 and #58). The deficient practice could result in medication errors that could harm residents. The universe was 62.Findings include:-Regarding Resident #58:Resident #58 was admitted to the facility on [DATE] with diagnoses that included: essential primary hypertension, type 2 diabetes mellitus, anxiety disorder, depression, pneumonia and muscle weakness.A care plan for resident #58 included for pain medication Oxycodone therapy related to chronic pain with a date of initiation of April 10, 2026. An intervention included to administer medications as ordered.The minimum data set (MDS) for Resident #58, dated April 13, 2026 revealed a brief interview for mental status (BIMS) score of 15, indicating no cognitive impairment.The orders for Resident #58 revealed Oxycodone oral tablet 10mg give 1 tablet by mouth every 6 hours as needed for pain 6-10 on pain scale 0/10 scale. Acetaminophen 325 mg give 2 tablets by mouth every 6 hours as needed for pain 1-5 on pain scale 0/10.The medication administration record (MAR) for May 2026 revealed that Oxycodone was given for pain 5/10 on May 4, 2026 at 0937 a.m., May 18, 2026 at 7:17 p.m. Oxycodone was given for pain level 5/10 and May 19, 2026 at 04:20 a.m. for pain level 5/10. Acetaminophen was given for pain level 10/10 on May 25, 2026 at 7:46 pm.-Regarding Resident #24:Resident #24 was admitted to the facility on [DATE] with diagnoses that included: fracture of lower end of right tibia, displaced fracture of lateral malleolus of right fibula, anxiety, essential hypertension and difficulty in walking.A care plan with a focus of alteration in comfort/pain was initiated on April 26, 2026, with an intervention that included to administer analgesics as ordered.The MDS dated [DATE] revealed a brief interview for mental status (BIMS) score of 13, indicating no cognitive impairment.Review of physician orders revealed that Dilaudid oral tablet 4mg give 0.5 tablet by mouth every 3 hours as needed for pain 6-10/10 on pain scale. Dilaudid oral tablet 4mg give 1 tablet by mouth every 4 hours as needed for pain 6-10/10 on pain scale.The medication administration record (MAR) for April 2026 revealed Resident #24 received Dilaudid 4mg 0.5 tablet for pain 5/10 on April 26, 2026 at 08:00 p.m., 5/10 on April 26, 2026 at 11:00 p.m. and 5/10 on April 27, 2026 at 04:29 a.m. Dilaudid 4mg 1 tablet by mouth every 4 hours as needed for pain 6-10/10 on pain scale was received by Resident #24 for pain 5/10 on April 27, 2026 at 07:46 p.m. and for pain 5/10 on April 28, 2026 at 08:20 p.m.An interview was conducted on May 28, 2026 at 09:42 a.m. with licensed practical nurse (LPN/ Staff #75) who revealed that when a resident has pain, the resident is asked for location of the pain and the pain scale number (0 to 10). Then the nurse administers medication according to what has been prescribed for that level of pain and check back for the effectiveness. Furthermore Staff #75 stated that if Oxycodone is given for a pain level of 5/10, when the order is for Oxycodone to be given for pain 6-10/10, that is a medication error. Staff #75 stated that the risk for giving medications outside of physician ordered parameters is that it would be considered a medication error.An interview was conducted on May 28, 2026 at 09:52 a.m. with assistant director of nursing (ADON/ Staff #77) who was covering for the director of nursing and revealed that if a resident has pain, the nurse will check to see if they have orders for medication and to give according to the parameters. If the resident has a pain level of 5/10 and the order is to give Oxycodone for pain level 6-10/10, the nurse should notify the provider that the guest (resident) has pain and the parameters does not match, and then get an order for a one time only order or if they do not want the Oxycodone but want Tylenol instead. Staff #77 then observed the MAR for Resident #58 and noted that Resident #58 had a pain level of 10/10 and acetaminophen was given, Oxycodone was given for pain level 5 on two occasions. Upon review of documentation notes in the electronic health record, there were no notes seen documenting why Resident #58 received the pain medications outside of the ordered parameters or any orders from the physician with an okay to give outside the parameters. Furthermore Staff #77 revealed that the risk of giving medications outside of physician ordered parameters could cause side effects to the guest (resident). Staff #77 continued the interview by stating that typically they will notify the provider and the nurse will fill out a risk management medication error form so they can monitor the guest for potential side effects. Giving medications outside of provider ordered parameters is considered a medication error per Staff #77.Review of the facility policy titled Administering Medications version 2.0, the policy statement states that medications are to be administered safely, timely and as prescribed.
Based on observation, interviews, and review of facility policy and procedure, the facility failed to ensure medications were locked in 1 medication cart while left unattended. The deficient practice could lead to unauthorized persons gaining access to medications.An observation conducted on May 26, 2026 at 8:38 A.M. of the facility hallway revealed that a medication cart labeled P2 was not locked. There was no staff observed at the medication cart. The Licensed Practical Nurse (LPN/Staff#29) returned to the cart a few minutes later and tried to push in the lock, but it did not push in. She then used her key and put it in the lock of the medication cart and the key moved but it did not lock the medication cart. Next, she pulled on the drawers of the medication cart (P2) and they opened.An interview was conducted with LPN (Staff #29), on May 26, 2026 at 8:41A.M. who stated she forgot to lock the medication cart (P2). She stated she was having difficulty with the lock since she started her shift at 6:00 A.M., but did not make anyone aware that the lock was not working on the P2 medication cart. She further stated that there was no communication during the shift change meeting that the lock was not working properly on the medication cart (P2). The LPN (Staff #29) stated that the risk of a mediation cart being left unlocked, is anyone could grab medications out of the medication cart. An observation was conducted with the Director of Nursing (Staff #149) on May 26, 2026 at 8:50 A.M. who tried to push the lock in, but it did not work. Next, she put the key in the lock of the medication cart (P2) and the key turned in the lock, but it did not push in to lock the medication cart (P2). She pulled on the drawers of the medication cart and they opened.An interview was conducted with the Director of Nursing (DON/Staff # 149) on May 26, 2026 at 8:50 A.M. stated that medication carts should be locked when the nurse steps away from the medication cart. She stated that she was not made aware that the lock of medication cart (P2) was not working. She stated that she will notify the pharmacy to get fixed and during medication pass the nurse will need to place medication cart (P2) in the medication room that is locked at all times. DON (Staff #149) stated that the risk of leaving the medication cart unlocked anyone could come and steal medications out of the medication cart.An interview with Administrator (Staff #21) on May 28, 2026 at 1:02 P.M. revealed he was aware that the lock was not working on medication cart (P2) and he stated it was sent back to the pharmacy to be fixed.The facility policy on Storage of Medications- Revised 4/2007 revealed the facility shall store all drugs and biologicals in a safe, secure, and orderly manner. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes.) containing drugs and biologicals shall be locked when not in use, and trays or carts used to transport such items shall not be left unattended if open or otherwise potentially available to others.
Inspection of July 3, 2024
7 findingsBased on observations, clinical record review, staff interviews, and policy review, the facility failed to ensure one resident (#123) had an order for oxygen use. The deficient practice could result in residents receiving oxygen without a physician's order. Findings include: Resident #123 was admitted to the facility on [DATE], with diagnoses that included unspecified fracture of left acetabulum, subsequent encounter for fracture with routine healing, diffuse large b-cell lymphoma, unspecified site, unspecified asthma, uncomplicated, personal history of nicotine dependence. The admission Minimum Data Set (MDS) assessment dated [DATE], revealed a score of 08 on the Brief Interview for Mental Status (BIMS) which suggests the resident had moderate cognitive impairment. The assessment included the resident experienced shortness of breath with exertion, when sitting at rest and when lying flat. The assessment also included the resident did not receive oxygen therapy during the look-back period. During an observation conducted on June 30, 2024 at 11:8 a.m., the resident was observed lying in bed with oxygen on at 3 liters per minute (LPM) via nasal cannula. The nasal cannula was improperly placed and was observed to be placed on the left side of the resident's nostril. An observation was conducted of the resident on July 1, 2024 at 8:51 a.m. The resident was observed in his wheelchair receiving oxygen at 2 LPM via nasal cannula. Another observation was conducted on July 1, 2024 at 1:02 p.m. Resident was seated in wheelchair, lunch meal on bedside table. Nasal Cannula properly placed at 2LPM via oxygen concentrator. An observation was conducted of the resident on July 2, 2024 at 8:20 a.m. The resident was observed in bed. Nasal cannula properly placed at 3LPM via oxygen concentrator. Review of the clinical record revealed no order for oxygen at 2-3 LPM via nasal cannula for resident #123. Review of the Medication and Treatment Administration Record (MAR/TAR) for June and July 2024 revealed no documentation of administration for oxygen therapy nor the care and replacement of the oxygen tubing for resident # 123. Review of Baseline Care Plan dated June 17, 2024 revealed no plan of care for oxygen therapy for resident # 123. In an interview conducted with a licensed practical nurse (LPN/staff # 106) on July 2, 2024 at 2:05 p.m., the LPN stated the resident was receiving 2 LPM of oxygen via nasal cannula. Staff #106 reviewed the physician orders in Point Click Care (PCC) revealing no orders, past or present for resident #123. Staff #106 further reviewed the MAR/TAR for the months of June and July and found no documentation for oxygen therapy or nasal cannula care. Staff #106 refused to discuss further or make any additional comments. During an interview conducted with the Director of Nursing (DON/staff #76) on July 2, 2024 at 2:05 p.m., the DON reviewed PCC for resident #123 and stated there was no order for oxygen use and oxygen is a medication. The DON stated residents receiving oxygen need to have a physician order and staff need to document the resident's vitals and oxygen saturation. She also stated the use of oxygen should have been care planned in the resident record. After reviewing the clinical record, the DON did not comment as to why there was no physician order or documentation for the use of oxygen for resident #123. The DON stated administering oxygen without a physician's order, can cause respiratory complications when it is unknown if the resident is tolerant; which to her would be a safety concern. The DON stated not monitoring the care of the oxygen tubing can cause pneumonia or a bacterial infection. Review of the facility policy titled Oxygen Administration revised October 2010 stated the purpose of the procedure is to provide guidelines for safe oxygen administration. Preparation included to verify that there is a physician's order for this procedure. Review the physician's orders or facility protocol for oxygen administration. Review of the facility policy titled Medication and Treatment Orders revised July 2016, stated orders for medications and treatment will be consistent with principles of safe and effective order writing. The policy stated medications shall be administered only upon the written order of a person duly licensed and authorized to prescribe such medications in this state. Review of the facility policy titled Documentation of Medication Administration stated a medication administration record is used to document all medication administered. It further stated a nurse or certified medication aide (where applicable) documents all medications administered to each resident on the resident's administration record (MAR).
Based on clinical record review, staff interviews, and review of policy, the facility failed to ensure one resident (#123) received treatment and services in accordance with professional standards of practice regarding positioning. The deficient practice could result in residents not receiving the treatment and care based on their assessed needs. Findings include: Resident #123 was admitted on [DATE] with diagnoses that included unspecified fracture of left acetabulum, subsequent encounter for fracture with routine healing, unspecified injury of head, subsequent encounter, muscle weakness (generalized), other lack of coordination. Review of the MDS (Minimum Data Set) 5 day dated June 21, 2024 revealed a Brief Interview for Mental Status (BIMS) was conducted revealing a BIMS of 8 indicating moderate cognitive impairment. Further review of the MDS revealed resident requires substantial/maximal assistance with oral hygiene and upper dressing, dependent with toileting hygiene, lower body dressing. Resident requires substantial/maximal assistance with roll right and left, sit to stand and dependent to sit to lying. Resident is incontinent of bowel and bladder. Further review of the MDS revealed resident is at risk for developing pressure ulcers/injuries and has one unstageable pressure ulcers due to coverage of wound bed by slough and/or eschar. Review of the Care Plan initiated on June 17, 2024 revealed resident has potential and/or actual alteration in comfort and/or pain related to recent hospitalization , deconditioning. Interventions include observing for factors that impact pain tolerance and offer interventions to eliminate or remove to promote comfort, offer frequent periods of rest. Skin integrity careplan at time of admission included sacrum Pressure Injury, deep Tissue Injury evolved into unstageable. Interventions included to encourage off-loading or frequent shifting of position while in bed or chair. Resident was assessed to have a self-care deficit as evidence by need for assist with activities of daily living (ADL's) and requires 1 - 2 staff participation to re-position and turn in bed and requires 1 - 2 staff participation to complete dressing and bathing. An initial observation was made of resident #123 on June 30, 2024 at 11:05 AM. Resident was observed in bed with both feet dangling off the end of the bed. The head of the bead was elevated to its highest position with two full size pillows behind the resident's head, forcing the head to extend forward. The resident's legs were elevated, bending the knees forcing the resident into a sitting V position with both heels lying on the mattress. The resident was observed with food debris on his beard, food was spilled on his hospital gown and there was a brown substance underneath the resident's fingernails. The resident stated he was uncomfortable and his back hurt. A second observation was made of resident #123 on July 1, 2024 at 08:51 AM. Resident was observed sitting in wheelchair, face unwashed per resident comment. Fingernails continue to have dark brown substance beneath them. Resident was dressed in khaki pants and a multi-colored yellow shirt. Another observation was made of resident #123 on July 1, 2024 at 1:02 PM. Resident was observed sitting in the wheelchair, resident had slide down in the wheelchair and was now sitting on his coccyx. The lunch tray on bedside table. A third observation was made on July 1, 2024 at 3:32 PM. resident observed in same position in wheelchair in his room, not sitting up on buttocks, resident had now slide down and was sitting on his coccyx in the wheelchair. An Observation was made of resident #123 on July 2, 2024 at 8:20 AM. Resident was observed in his room in bed eating breakfast. Head of bed was elevated to its highest position, legs were elevated to the highest position. Resident's lower back, buttocks had slide into the crease of the bed, nail bed has brown debris beneath them. Resident was observed in the same multi-colored yellow shirt from the day prior and it had gathered around the resident's upper chest, leaving his abdomen exposed. Both of the resident's feet observed dangling off end of the bed, back part of the heels lying on the mattress unsupported. Review of the physician orders revealed an order for wound care of the sacrum every twelve (12) hours as needed and every day shift, float bilateral heels while in bed every shift for skin prophylaxis and float bilateral heels while in bed every shift for skin prophylaxis. An interview was conducted with certified nursing assistant (CNA/Staff #36) on July 2, 2024 at 10:13 AM. Staff #36 stated her responsibilities for positioning residents are based on the resident's care plan. Staff #36 stated she was assigned to resident #123 and was responsible for positioning him every two hours and set up his food. Staff #36 stated the resident is incontinent of bowel and bladder, has a fractured pelvis and a wound on his sacrum. She stated on July 1, 2024 the resident sat in his wheelchair from 10am-4pm and would try to reposition him in his wheelchair. She stated the resident did not want to go back to bed and was aware when he was uncomfortable when he would slide down in the chair. She stated she did not inform the nurse of his refusal to rest. An interview was conducted on July 7, 2024 at 10:21 a.m., with a licensed practical nurse (LPN/staff #36). Staff #36 stated resident is incontinent of bowel and bladder and has a low air loss mattress to help with skin break down. Staff #36 stated resident is very compliant with staff requests but resident does complain of pain and discomfort and prefers to be in bed. Staff #36 stated resident is a maximum assist with positioning and mobility. Staff #36 stated resident has not progressed with therapy and will often refuse his showers. Staff #36 stated resident had been referred to hospice, but family declined services. An interview was conducted with Director of Nursing (DON/Staff #76). Staff #76 stated when a resident is positioned with both knees and back in the highest position places a resident with sacral wounds at risk for further skin breakdown and places additional pressure an the sacrum. Staff #76 stated the resident had an order for a low air loss mattress, but being placed in the position with head and knees up does not allow the mattress to work to its full potential. Staff #76 stated the risks of not floating a resident's heels as ordered places the resident at risk for pressure ulcers and further skin breakdown. Staff #76 stated additional interventions should have been used to allow a resident with a sacral wound and incontinent of bowel and bladder to remain in a wheelchair from 10am to 4pm. A review of the facility policy titled Repositioning states the purpose of this procedure is to provide guidelines for the evaluation of resident repositioning needs, to aid in the development on and individualized care plan for repositioning, to promote comfort for all bed-or chair-bound residents and to prevent skin breakdown, promote circulation and provide pressure relief for residents.
Based on resident and staff interviews, clinical record review, and facility policy, the facility failed to ensure one resident (#15) received necessary services to maintain personal hygiene. The deficient practice may cause a decline or decrease in a resident's quality of life. Finding Includes: Resident #15 was admitted to the facility on [DATE] with diagnoses that included cellulitis of right lower limb, osteoporosis, chronic pain, dementia, and anxiety. Review of resident minimum data set (MDS) from June 16, 2024, the Brief Interview for Mental Status (BIMS) score was 15 which indicated resident cognition is intact. For performance of activities of daily living (ADL), the MDS documented that she needed substantial/maximum assistance with personal hygiene. Care plan initiated on June 12, 2024 stated that resident needed help with daily activities and 1-2 staff assistance with bathing, bed mobility, dressing and eating. The ADL shower sheet under task for June 2024 revealed that resident either refused shower or activity did not occur for shower. In an interview with resident #15 on June 30, 2024 at 9:38 a.m., she stated that this is her third week at facility and she did not received any shower. She was scheduled one for July 1, 2024. In an interview with certified nurse assistant (CNA, staff #89) on July 3, 2024 at 08:36 a.m., she stated that CNA and OT (occupational therapist) provides shower to residents. She also stated that she was in resident unit two weeks ago when she offered showered to resident and resident did not had shower because she does not like to get up. She stated she also documented it under 'TASK' in point click care as not applicable. CNA further stated that when resident refuse shower then she does not ask them again. She also stated that showers are not scheduled and residents need to ask. In an interview on July 3, 2024 at 08:45 a.m., CNA #89 went to resident #15 room and asked resident #15 regarding if shower was offered two weeks ago, resident #15 stated that she did not remember a shower was offerfed by CNA #89 or any other staff. In an interview with Director of Nursing (DON, staff #76) on July 3, 2024 at 08:52 a.m., she stated that shower are offer daily by CNA or OT and they do not have fix schedule for shower and if resident refuse shower then they explore alternative options like offering shower on different days, with different staff members and also re-approaching resident or calling family to speak with resident. She also stated that risk associated with not getting showers are poor hygiene, skin breakdown and self-dignity issues. She further stated that resident #15 is cognitively intact with BIMS score of 15 and need assistance with transfer, walking, lower body dressing and toileting. When asked regarding resident #15 not being offered shower in last 3 weeks and charted as refusal under shower sheet, the DON stated it to be concerning. After the interview, the DON went to resident's #15 room and asked regarding shower. The resident told the DON that she had her first shower on July 01, 2024 and she did not remember CNA asking for shower before that and also stated that she never refused shower before. A review of the policy titled Activities of Daily Living (ADLs), Supporting with a revised date of March 2018 states that appropriate care and services will be provided for residents who are unable to carry out ADLs independently, with the consent of the resident and in accordance with the plan of care, including appropriate support and assistance with: hygiene (bathing, dressing, grooming and oral care).
Based on observation, staff interviews, and policy review, the facility failed to ensure that medications were stored in a secure manner that prevents accident hazards. The deficient practice could result in medication being taken by someone other than the intended recipient. Findings include: On July 2, 2024 around 7:52 AM, surveyors observed two medicine cards left unattended on top of a medicine cart. The surveyors picked up the cards and confirmed there was still medication left in the cards. A Licensed Practical Nurse (LPN / Staff #13) shortly after emerged from a resident room and agreed to assist the surveyors once she finished in the room. The LPN then re-entered the resident room, closing the door behind her. Surveyors waited approximately 2 minutes for the LPN to return. After the LPN returned, she continued with the med pass and did not touch or move the medication cards. An interview was conducted with Staff #13 on July 3, 2024 at 10:20 AM, who stated that medications should always be put away in the cart and the cart should be locked. She denied recalling any medications being left out unattended. She stated that the risks of leaving medication unsecured and unattended is that someone could take them. An interview was conducted with the Director of Nursing (Staff #76) on July 3, 2024 at 09:23AM, who stated that leaving medications unattended on med carts is not the standard of care, and medication should not be left unsupervised on top of the med cart. She elaborated that the behavior is not in accordance with facility policy or her expectations for her staff. The DON stated that potential risks with this behavior is that anyone could grab the medications, including confused patients. The medications could be ingested and staff may not know it. Review of facility policy titled Storage of Medications indicated that compartments (including carts) containing drugs and biologicals shall be locked when not in use, and trays and carts used to transport such items shall not be left unattended if open or otherwise available to others.
Based on review of clinical records, facility policy and staff interviews, the facility failed to ensure an order for pain medication was followed as prescribed for one resident (#15).The deficient practice may result in undesirable medication-induced harm. Findings Include: Resident #15 was admitted into the facility on [DATE] with diagnoses that included cellulitis of right lower limb, osteoporosis, chronic pain, dementia, and anxiety. Review of the physician orders revealed the following: - Percocet Oral Tablet 10 -325 milligram (Oxycodone with Acetaminophen/ Narcotic), give 1 tablet by mouth every 6 hours as needed for pain 4-6 and give 2 tablets by mouth every 6 hours as needed for pain 7-10 with start date of June 10, 2024. Resident #15's minimum data set (MDS) assessment from June 16, 2024 included the Brief Interview for Mental Status (BIMS) score of 15 which indicated intact cognition. Review of June 2024 Medication Administration Records (MAR) revealed that Percocet 10-325 milligram 1 tablet was administered 6 times when resident pain level was below 4 and when resident pain level was over 6 which was outside of physician ordered parameters of pain level (4-10). Review of June 2024 MAR revealed that Percocet 10-325 milligram 2 tablets was administered 15 times when resident pain level was below 7 which was outside of physician ordered parameters. An interview was conducted with Licensed Practical Nurse (LPN/ staff # 33) on July 02, 2024 at 11:48 a.m., she stated that medication orders will show the pain scale and if pain is outside of the parameter then will hold medication and notify provider. An interview was conducted with Director of Nursing (DON/ staff # 76) on July 02, 2024 at 1:20 p.m., she stated the risk of administering medication outside of parameter to residents were drowsiness, slowing of reflexes and reaction time and risk of fall. She further stated that she educated nurses regarding pain medication administration. A review of the policy titled Opioid Medication Use with a review date of August 2017 states that patients will only receive opioid medications when necessary to treat specific conditions for which they are indicated and effective. A review of the policy titled Medication and Treatment Orders with a review date of July 2016 states that medications shall be administered only upon the written order of a person duly licensed and authorized to prescribe such medications in this state. A review of the policy titled Documentation of Medication Administration with a review date of November 2022 states that documentation of medication administration includes, as a minimum: reason(s) why a medication was withheld, not administered, or refused (as applicable).
Based on observation, staff interviews, and policy review, the facility failed to ensure that EBP (Enhanced Barrier Protection) was implemented when providing care for one resident (#324). Findings include: Resident #324 was admitted to the facility on [DATE] with diagnoses including metabolic encephalopathy, dysphagia, and unspecified severe protein-calorie malnutrition. Review of the physician orders dated June 28, 2024 revealed that resident #324 received enteral feed of Glucerna 1.5 via G-tube (Gastrostomy tube/ tube that's surgically inserted into the stomach to provide direct access for feeding, hydration, or medicine) every 6 hours. He received water flushes every 6 hours and between medications. According to physician orders dated June 27, 2024, the resident was to be receiving nothing by mouth (NPO) and medications should be crushed and given through his G-tube. On June 30, 2024, surveyors observed that resident #324 had a gastrostomy tube (G-tube) in which he received enteral feeding and medications pushed through the G-tube. Upon initial screening of the resident on June 30, 2024 at 11:29AM, surveyors noted EBP signage on the door of the resident's room. PPE (Personal Protective Equipment) was found inside the room, within the cabinets. Surveyors also visualized that the resident had a G-tube. Surveyors observed the Registered Nurse (RN/Staff #26) assigned to Resident #324 give the resident his medications through his G-tube on July 2, 2024 at 09:52AM. The surveyors observed the nurse applied hand sanitizer and don gloves, but the nurse failed to don a gown prior to administering the ordered medications through the G-tube. Surveyors again observed Staff #26 on July 2, 2024 at 10:10AM. Staff #26 again conducted hand hygiene and donned gloves. The nurse again did not don a gown. The nurse then administered enteral feed to Resident #24 as ordered by the physician. An interview was conducted with the RN (Staff #26) on July 2, 2024 at 01:22PM which revealed that this nurse was not aware of when EBP should be donned. The nurse correctly identified that EBP requires gown and gloves, but she could not verbalize instances in which PPE was required. When asking Staff #26 when she should wear a gown and gloves when caring for Resident #324, she stated that this resident is on EBP because he received breathing treatments, and therefore gown and gloves are required only when he was receiving these treatments. When asked the nurse of other instances EBP was required, she identified residents with Foley catheters, contaminated urine, and c-diff. She failed to identify interacting with a G-tube as a situation requiring EBP. An interview with the Director of Nursing (DON/ Staff #76) was conducted on July 3, 2024 at 09:23AM, who stated EBP should be in place for anyone with an indwelling device. She elaborated that her expectations for EBP with a resident on tube feeds is that the staff uses PPE when handling the G-tube, administering medications, and when doing dressing changes on the G-tube. The DON also confirmed that all staff have been educated on EBP in their in-service training. CMS guidelines on Enhanced Barrier Precautions in Nursing Homes dated March 20, 2024 states that EBP are indicated for residents with wounds and/or indwelling medical devices even if the resident is not known to be infected or colonized with a MDRO. It is also stated that EBP is employed when performing high-contact resident care activities, which includes device care or use. This includes feeding tubes. Review of facility policy titled Enhanced Barrier Precautions lists examples of high-contact resident care activities requiring the use of gown and gloves for EBPs. This list includes device care or use (central line, urinary catheter, feeding tube, tracheostomy/ventilator, etc.). This policy also states that EBPs are indicated for residents with wounds and/or indwelling medical devices regardless of MDRO colonization.
Based on clinical record review, the CMS (Centers for Medicare and Medicaid Services) system for MDS (Minimum Data Set) data, staff interviews, the Resident Assessment Instrument (RAI) 3.0 User's manual, and facility policy, the facility failed to ensure completion of a quarterly MDS assessments for one resident (#43) within the regulatory time frames. The deficient practice could lead to insufficient resident assessment and impact resident care. Findings Include: Resident #43 was admitted to the facility on [DATE] with the diagnosis that included unspecified fracture of shaft of right tibia, subsequent encounter for closed fracture with routine healing. The admission MDS (Minimum Data Set) for resident #43 revealed that it was completed on February 23, 2024. Review of the clinical record revealed that the quarterly assessment was completed on June 24, 2024, transmitted June 28, 2024 and accepted July 1, 2024. The quarterly assessment was due May 18, 2024. In an interview with MDS Coordinator (Staff # 80) conducted on July 3, 2024 at 1:20 p.m., staff #80 stated that all residents should have a quarterly MDS Assessment completed and the resident's condition should be consistent with information in the progress notes. During the interview, a review of the electronic clinical record was conducted with staff #80 who stated that a quarterly MDS assessment for resident #43 was not completed within the regulatory timeframes. The MDS coordinator stated that the quarterly assessment was completed on June 24, 2024, transmitted June 28, 2024 and accepted July 1, 2024. The quarterly assessment was due May 18, 2024. The MDS coordinator stated when an assessment is not completed in a timely manner it may not reflect the current needs of the resident and may be inconsistent with the care needed. An interview was conducted on July 3, 2024 at 1:56 p.m. with the Director of Nursing (DON/Staff #76) who stated the expectation is for the MDS assessments to be completed in a timely manner and be reflective of the resident's care and needs. Staff # 76 stated the risks associated with not completing the MDS assessments in a timely manner could result in the resident not billed correctly. Review of the facility's Policy titled, MDS Completion and Submission Timeframes states our facility will conduct and submit resident assessments in accordance with federal and state submission timeframes.
Inspection of February 24, 2023
1 findingBased on observation, staff interviews, and facility policy, the facility failed to ensure that one medication in the medication storage refrigerator was not expired and one medication in a cart was not expired. Findings include: During a medication storage observation of the medication cart for the 100 hall, on February 22, 2023 at 9:05 AM, an over-the-counter bottle of Iron 325mg (milligrams) was observed with an expiration date on January 31, 2023. During a medication storage room observation conducted on February 22, 2023 at 9:35 AM, one of two storage rooms contained a bottle of Omeprazole Oral Suspension for a discharged resident, in the refrigerator with an expired date of February 16, 2023. An interview was conducted on February 22, 2023 at 9:52 AM with a Licensed Practical Nurse (LPN/Staff #69). The LPN stated that medications in the cart are expired and should be disposed of and not administered to a resident. Medication dates are checked by the nurses and by supervisors periodically for expired medications. An interview was conducted with the Director of Nursing (DON/Staff# 17) on February 24, 2023 at 10:11 AM. The DON stated that medications are checked for expirations and labeling weekly. It is her expectation that expired medications in a cart or in the refrigerator be checked for expiration and proper labeling. Expired medications should be properly disposed of.Based on observation, staff interviews, and facility policy, the facility failed to ensure that one medication in the medication storage refrigerator was not expired and one medication in a cart was not expired. Policy titled Storage of Medications (Revised April 2007) stated that the facility shall not store or use discontinued, outdated, or expired drugs or biologicals.
Inspection of January 27, 2022
5 findingsBased on clinical record review, facility documentation, resident and resident family and staff interviews, and policy review, the facility failed to ensure that residents, including residents #251 and #37, and family/representatives (including resident #348 family) were notified that two residents had tested positive for COVID-19, within the required timeframe. The deficient practice could result in residents and their families/representatives not being aware of new COVID-19 cases in the facility and the actions implemented to reduce the risk of transmission. Findings include: Review of laboratory results dated [DATE] revealed a COVID-19 test result was positive for two residents. Review of facility documentation revealed no evidence that other residents in the facility or their families/representatives had been notified of the new positive COVID-19 case by 5 p.m. the next calendar day following this occurrence. In addition, the facility was unable to provide any documentation that other residents in the facility or their families/representatives were notified of the new positive case of COVID-19. An interview was conducted on January 27, 2022 at 11:46 a.m. with resident #251. Resident #251 stated no one in the facility has ever informed the resident that there is COVID in the building and did not know the facility has COVID. Another resident (#37) interview was conducted on January 27, 2022 at 11:57 a.m. Resident #37 stated no facility staff has told the resident that they have COVID in the facility. The resident stated the resident was informed of COVID in the facility by a family member who received the information from a friend. During an interview conducted with resident #348's family member (contact person for resident #348) via phone on January 27, 2022 at 12:19 p.m., the family member stated that the resident reported that it was announced over a loudspeaker last night or today that there were 7 positive COVID cases in the facility. The family member stated no communication from the facility had been told to the family member regarding COVID in the facility. An interview was conducted on January 26, 2022 at 01:52 p.m. with the Director of Nurses (DON)/Infection Control Preventionist (ICP/staff #122). She stated the facility currently have seven residents who are COVID-19 positive. The ICP stated that when they have a resident who is confirmed positive for COVID-19, an electronic communication called Cliniconex is sent to residents/families/representatives within 24 hours. She said Cliniconex is sent via email, voicemail, and text. The ICP stated the clinical leadership sends the Cliniconex message on the weekend, if there is a COVID-19 positive result. Review of a facility policy titled, Coronavirus Disease (COVID-19) - Reporting Facility Data to Residents and Families, stated residents and families are kept informed of the current COVID-19 situation in the facility. Residents and their representatives and families are notified when there is a single confirmed case of a nursing-home onset COVID-19, or three or more residents or staff with new onset of respiratory symptoms that occur within 72 hours of each other. Notices of the above information are provided to residents, representatives, and families not later than 5 p.m. of the calendar day following the occurrence(s). The policy included notices are distributed through Cliniconex - Automated Notification System through Point Click Care (PCC), email, website postings, via telephone or telephone recordings, and/or in-person communication.
Based on observations, clinical record review, resident and staff interviews, and review of policy and procedure, the facility failed to ensure that oxygen orders were clarified for one sampled resident (#446). The deficient practice could result in respiratory needs not being met. Findings include: Resident #446 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the clinical record revealed physician orders dated 1/19/2022 to administer oxygen at 2 liters per minute via nasal cannula continuous every day and night shift for ineffective gas exchange related to SOB (shortness of breath) home oxygen; and to administer oxygen at 2 liters per minute via nasal cannula as needed (PRN) for ineffective gas exchange related to SOB home oxygen. Review of an Admission Evaluation Summary dated 1/19/2022 at 6:30 PM revealed the resident uses oxygen continuously via nasal cannula, experiences SOB or trouble breathing with exertion, and experiences SOB when lying flat. The note included the resident's oxygen level was 98% on room air. The note also included the resident was alerted to person but did not know the current date or current location. A Daily Skilled Nursing Note Summary dated 1/23/2022 at 11:32 AM revealed the resident was alerted to person, place, time, and situation. The note included oxygen was used at 2 liters per minute via nasal cannula and that the resident's oxygen saturation was 97%. A care plan initiated on 1/24/2022 revealed the resident has oxygen therapy related to ineffective gas exchange. The goal was that the resident would have no signs or symptoms of poor oxygen absorption. Interventions included oxygen as ordered. Review of the Treatment Administration Record (TAR) for January 2022 revealed the resident was receiving oxygen continuously on the 12-hour day and 12-hour night shifts from 1/19/2022 to 1/26/2022 with the exception of the night shift on 1/22/2022. Review of the Weights and Vitals Summary revealed the resident was on room air and on oxygen when oxygen saturations were obtained from 1/19/2022 to 1/26/2022, and that no oxygen saturation was below 94%. An observation of the resident was conducted on 1/24/2022 at 9:15 AM. The resident did not have on oxygen. During an observation conducted on 01/25/22 at 09:15 AM, the oxygen cannula was observed lying in the bed next to the resident. The resident stated that she had been on oxygen for a couple of years. During an observation conducted on 01/25/22 at 12:56 PM, the oxygen tubing was observed on the floor out of the resident's reach. Observations were conducted of the resident on 01/26/22 at 08:44 AM and 01/27/22 at 09:53 AM. The resident was observed receiving oxygen via nasal cannula. In an interview conducted with a Licensed Practical Nurse (LPN/staff #196) on 01/25/22 at 02:01 PM, the LPN stated the difference between continuous oxygen and PRN (as needed) oxygen is that continuous means the oxygen is on 24/7 and PRN oxygen is for keeping oxygen saturation above 90%. She stated it is very rare to have a PRN order for oxygen. The LPN stated the continuous oxygen order would supersede the PRN oxygen order. During an interview conducted with a Registered Nurse (RN/staff #164) on 01/25/22 at 3:14 PM, the RN stated continuous means the oxygen is on all the time and PRN means as needed to keep oxygen saturation greater than 91 percent. Staff #164 stated resident #446 is alert and orientated. The RN stated that she checks on the resident regularly and when she does, the resident has the oxygen on. She said sometimes the residents have had oxygen at home and they base it off of that. On 01/27/22 at 11:57 AM, an interview was conducted with the RN Director of Nursing (DON) in training (staff #122). She stated that continuous oxygen would not come off and PRN means the oxygen is used as needed. When asked about the oxygen orders, the DON stated her expectation would be that the oxygen would be in place continuously. Review of the facility's Policy on Oxygen Administration revised October 2010 revealed the purpose is to provide guidelines for safe oxygen administration. Verify that there is a physician's order, review the physician orders or facility protocol for oxygen administration, and review the resident's care plan to assess for any special needs of the resident. The policy included to notify the supervisor if the resident refuses oxygen and to report other information in accordance with facility policy and professional standards of practice. The facility's General Order Writing Principles policy revised September 2017 stated physicians shall provide timely, accurate, and complete orders. Physicians shall write orders using practices that have been identified as reducing the risk of medication errors. The policy also stated physician orders shall be consistent with applicable medical principles.
Based on clinical record review, facility documentation, staff interviews, and policy review, the facility failed to ensure pads for the Automatic External Defibrillator (AED) were stocked on the crash cart and available for one resident (#47). The deficient practice could negatively impact a resident's outcome. Findings include: Regarding resident #47 Resident #47 admitted to the facility on [DATE] with diagnoses that included pneumonia due to Coronavirus disease, acute embolism and [CONDITION(S)] of vein, [CONDITION(S)], and [CONDITION(S)] [CONDITION(S)]. A physician order dated [DATE] included for full code. Review of the care plan initiated on [DATE] revealed the resident's preference for an advance directive was to be a Full Code. The goal was that staff would perform life saving measures should any life-threatening event occur while in the facility. Interventions included to administer CPR (cardiopulmonary resuscitation) or other life-prolonging measures as ordered by the physician, and may call 911 or paramedics when deemed appropriate and/or as ordered by the physician. Review of a nurse progress note dated [DATE] at 7:50 a.m. revealed resident #47 was found unconscious, CPR was initiated at 7:51 a.m. The note included the charge nurse advised the floor nurse to call 911 and grab the crash cart. The note also included the crash cart was brought to the room and AED was attempted to be applied. The note stated no AED pads were available. The note revealed CPR continued until Emergency Medical Services (EMS) arrived at 8:00 a.m. The note stated EMS took over scene and the resident expired at 8:15 a.m. Regarding AED pads Review of the Presidio and Montecito Crash Cart Inventory checklist from [DATE] -15, 2021 revealed nurses' initials that the checklist was completed and did not include any notes of missing supplies. The Crash Cart Checklist included AED. Review of a purchase order for AED pads submitted on [DATE] stated complete and a delivery date of [DATE]. Review of facility provided information texted to staff included: Sunday, [DATE] (no year designation on text) Alert: AED pads are on shipment delay. If a code blue occurs please perform CPR respirations and call 911. Review of the facility's Performance Improvement Plan (PIP) action plan completed on [DATE]: Responding to a Code Blue/Crash Cart Inventory included the following: -Observation: Recent Code Blue conducted and noted no available AED pads. -Action: Order replacement AED pads; Ensure accurate inventory of crash cart list and prompt notification of DON (Director of Nursing) of discrepancies; Alert nursing staff of Code Blue Response on interim (until pads are received). Review of the facility documentation revealed another purchase order for AED pads submitted on [DATE] that included complete and a delivery date of [DATE]. The PIP evaluation date/results revealed the AED pads were delivered on [DATE], that ensuring accurate inventory of crash cart list was ongoing, and that a message was sent on [DATE] alerting the nursing staff of Code Blue Response on interim until delivery of the AED pads; and that the follow-up evaluation was completed on [DATE]. Review of the Presidio Crash Cart Inventory checklist included that there were no AED pads from [DATE] - 23, 2021. Review of the Crash Cart Inventory Audits revealed audits were conducted on [DATE] (which caught the discrepancy of the checklist for Presidio for [DATE] - 23, 2021), and [DATE], and 17, 2022. An interview was conducted on [DATE] at 1:19 p.m. with a Licensed Practical Nurse/[MEDICATION(S)] (LPN/staff #196). She stated that if a resident coded and needed to be resuscitated the facility had a code cart and an AED machine. The LPN stated she would expect the code cart and AED to be ready to go and fully stocked for use at all times. She stated that the AED must be applied in a code situation, if one is available. The LPN stated that if she went to use the AED during a code and no AED pads were present, it would be a huge risk as the AED machine would show if the resident is in a shockable heart rhythm. She stated the charge nurse should know that the AED pads were present and/or where to get pads if needed. An interview was conducted on [DATE] at 3:06 p.m. with a charge nurse (LPN/ staff #160). He stated that there were no pads present for the AED device when he needed to use the machine during a code performed on resident #47. Staff #160 stated that a Code Cart check list was on the crash cart and signed each day. The charge nurse stated that the signature meant that all supplies needed for a code were present, and that the nurse should not have signed if there were no pads present for the AED device. During an observation of the crash cart on the Presidio unit with an LPN (staff #152) on [DATE] at 10:19 a.m., the LPN stated that checks of the cart/AED device were done by the Charge Nurse or the DON. The LPN stated that anytime the lock number on the red security tab changes on the crash cart inventory form, it indicated that the cart/AED device was checked. She stated that missing items from the crash cart are reported to the DON and that staff would be alerted through the electronic record system and on shift electronic communication. An interview was conducted on [DATE] at 10:21 a.m. with a Registered Nurse (RN/staff #203). She stated that on [DATE] resident #47 coded. She stated that when the crash cart arrived the AED could not be used because there were no AED pads available. The RN stated that an AED device may help if staff were able to use it as it could play a major role in CPR if it can restart the resident's heart. The RN stated that the supplies for the AED device should have been on the code cart. An interview was conducted on [DATE] at 11:32 a.m. with the DON (staff #122). She stated that if a resident was found non-responsive and is a full code, the facility had a crash cart. She stated that the crash cart included an AED device, and that there is a list of the items that are on the crash cart. The DON stated that staff would know that all required items were on the cart because the cart is checked every day by the day shift charge nurse. She stated the nurse initials on the checklist means the cart supplies are complete and the cart is locked. The DON stated that after a code, the charge nurse, Assistant Director of Nursing (ADON), or the DON would check the cart and re-stock items as needed. At 12:47 p.m. on [DATE], the interview continued with the DON. She stated that she was aware that there were no AED pads on the cart at the time a resident coded on [DATE]. She stated that it sounded like the staff who checked the cart prior to the code did not follow the protocol when they signed the cart as complete. The DON stated a text had been sent to staff on [DATE] that the AED pads were on order, so AED pads would not have been available from [DATE] - 15, 2021. She stated that the nurse checking the cart should have made a note that there were no AED pads available and reported it to the DON, ADON, or Administrator who would follow up and act. The DON stated the follow up should be immediate for emergency use equipment/supplies. The DON also stated that if the facility was unable to obtain the supplies, the information would be documented in on shift messaging or on the dashboard home page in the electronic record. An interview was conducted on [DATE] at 11:52 a.m. with a facility physician (staff #200). He stated that the AED would be very helpful in a resident code situation if the resident had a cardiac issue/reason for the cardiac arrest. Review of a facility policy for Emergency Procedure-Cardiopulmonary Resuscitation revealed personnel have completed training on the initiation of CPR/Basic Life Support (BLS) in victims of sudden cardiac arrest (SCA). Cardiac arrest is defined as inadequate cardiac contractions resulting in insufficient blood flow throughout the body. Sudden cardiac arrest is a leading cause of death in adults. In potentially reversible situations, early delivery of a shock with a defibrillator (if available) plus CPR within ,d+[DATE] minutes of collapse can further increase chances of survival. Review of a facility policy for Automatic External Defibrillator, Use and Care of revealed personnel have completed training on the initiation of CPR and BLS, including defibrillation, for victims of sudden cardiac arrest. The AED will be used (if available) to try to restore normal cardiac rhythm when arrhythmia is strongly suspected. Recognizing the signs and symptoms of arrhythmia (and when to use the AED) is part of the CPR/BLS training. In general, SCA should be suspected if the victim's symptoms appeared very suddenly; he or she is unresponsive; and his or her breathing has stopped. If an individual is found unconscious and SCA is suspected, begin the AED protocol. Under Storing the AED the policy included to replace used accessories, including pads. Under Maintaining the AED the policy included as supply chain permits, keep a spare battery and adhesive pads in the case; check the device and perform maintenance tasks, as directed; document checks, maintenance steps and date performed on maintenance log and store log with the device. Documentation included to complete a Defibrillation Event Report within 24 hours of the event.
Based on observation, staff interviews, and policy review, the facility failed to ensure that expired medical supplies were not available for resident use. The deficient practice could result in medical products that are less effective due to a decrease in strength being used. Findings include: An observation of the medication storage room was conducted on [DATE] at 10:13 AM with a Licensed Practical Nurse (staff #206). Three [NAME] [MEDICATION(S)]-iodine swab sticks were observed with an expiration date of [DATE]. An interview was conducted with the Supplies Coordinator (staff #80) on [DATE] at 11:05 AM. Staff #80 stated that she checks for expired items weekly. She stated her method for checking for expired medical supply items is to move the newer items to the front and the older medical items to the back of the storage bins, while simultaneously discarding expired medical supplies. Staff #80 stated she believes the reason for expired swabs being in use with unexpired medical supply items is because staff members may have moved the items around from front to back and may have taken supplies out of order. In an interview conducted with the Director of Nursing (DON/staff #122) on [DATE] at 2:00 PM, the DON stated the expired medical supplies items had been removed and discarded from the medication storage room. Review of the facility's policy Storage of Medication revealed the facility shall not use discontinued, outdated or deteriorated drugs or biologicals. All such drugs shall be returned to the dispensing pharmacy or destroyed.
Based on clinical record review, staff interviews, policy and procedures review, and the National Institute of Mental Health and the DSM-5 (Diagnostic and Statistical Manual of Mental Disorders - 5th Edition), the facility failed to ensure that there were adequate indications for the use of an antipsychotic medication for one resident (#20). The sample size was 5. The deficient practice could result in residents receiving an unnecessary [CONDITION(S)] medication. Findings include: Resident #20 was admitted to the facility on [DATE], with diagnoses of Unspecified dementia without behavior disturbance, Altered Mental Status unspecified, and Displaced Intertrochanteric Fracture of the Left Femur subsequent encounter for closed fracture with routine healing. Review of the care plan initiated on January 1, 2022 revealed the resident used an antipsychotic medication related to behavior management, verbal outbursts, and yelling out. The goal was that the resident would remain free of drug related complications. Interventions included to administer medications as orders, monitor/document for side effects and effectiveness, and monitor/record occurrence of target behavior symptoms (specify: pacing, wandering, disrobing, inappropriate response to verbal communications, violence/aggression towards staff/other, etc.) and document per facility protocol. Review of the clinical record revealed physician orders dated January 2, 2022 for [MEDICATION(S)] 25 milligrams (mg) one tablet by mouth two times a day for [CONDITION(S)] as evidenced by verbalized outbursts for 14 days, the physician to reassess in 14 days; and to monitor for the presence or absence of behavioral expressions as evidenced by verbal outbursts at the time of evaluation ([MEDICATION(S)]) every day and night shift for behavior monitoring. A review of the [CONDITION(S)] Medication Informed Consent for [MEDICATION(S)] signed January 2, 2022 revealed nothing was marked for the condition(s)/diagnosis for which the [MEDICATION(S)] was prescribed or for the expected benefit(s) from [MEDICATION(S)]. Continued review of the physician orders revealed the order for [MEDICATION(S)] was changed to 25 mg one tablet by mouth two times a day for [CONDITION(S)] as evidenced by verbal outbursts on January 4, 2022. Review of the admission Minimum Data Set assessment dated [DATE] revealed a score of 6 on the Brief Interview for Mental Status which indicated the resident had severely impaired cognition. The assessment included in Section E that the resident did not exhibit any behavioral symptoms or [CONDITION(S)]. The assessment also included the resident received antipsychotic medications. The assessment further revealed the resident did not have a psychiatric/mood disorder diagnosis, i.e. psychotic disorder. Review of the pharmacy consultation report for the period of January 1, 2022 through January 4, 2022, revealed documentation of a review of the resident's [MEDICATION(S)] ([MEDICATION(S)]), which stated the resident should be monitored for involuntary movements including tardive dyskinesia (TD) now and then at least every 6 months or per facility protocol. The rationale for the recommendation was: Early detection of involuntary movements can prevent potentially irreversible TD. There was no recommendation for discontinuing [MEDICATION(S)] due to a lack of an appropriate diagnosis. There was no documentation referencing the order not having an adequate indication for use. Review of the Medication Administration Record dated January 2022 revealed [MEDICATION(S)] was administered to the resident and that the resident had two episodes of verbal outbursts during the day on the January 5, 7, and 8, 2022. Review of the Daily Skilled Nursing Note Summary regarding cognitive/behavioral evaluation dated January 5, 2022 at 9:57 a.m., January 7, 2022 at 2:14 p.m. and January 8, 2022 at 12:33 p.m. revealed no behavioral symptoms were observed that shift. Continued review of the progress notes revealed no documentation that the resident had any psychotic behaviors such as delusions or hallucination. During an interview conducted on January 25, 2022 at 3:08 PM with a Licensed Practical Nurse (LPN/staff #3), she stated that when she is administering medications, she is observing the residents for signs of adverse reactions such as involuntary muscle movements, sedation, increased behaviors, nausea and vomiting, cool clammy skin, pale, sweating to name a few. The LPN further stated that they sometimes give [CONDITION(S)] medications for residents who are exhibiting behaviors, based on the physician's orders and that she would administer them as directed. During an interview conducted on January 25, 2022 at 3:25 PM with an LPN (staff #197), she stated that when she administers medications, especially [CONDITION(S)] medications, she observes for over sedation, failure to follow clues and abnormal vital signs. The LPN further stated that she checks to make sure that there is a consent signed and that there is an appropriate reason to give the medication. She additionally stated that medications and diagnoses are usually caught by either the physician or the pharmacist. The LPN stated that prior to administering medications she attempts to provide diversional activities before medicating the resident. During an interview conducted on January 26, 2022 at 9:09 AM with the Director of Nursing (DON/staff #127), she stated that the pharmacy reviews the residents' medications upon admission to the facility, monthly and as needed. She further stated that the expectation is that the pharmacy would pick up on resident medications regarding diagnoses. The DON further stated that the physician should ensure there is a proper diagnosis before ordering medications. Review of the facility's [CONDITION(S)] Medication Use policy revised November 28, 2016 revealed The facility should not use [CONDITION(S)] medications to address behaviors without first determining if there is a medical, physical, functional, psychological, social or environmental cause of the resident's behavior. [CONDITION(S)] medications to treat behaviors will be used appropriately to address specific underlying medical or psychiatric causes of behavioral symptoms. All medications used to treat behaviors must have a clinical indication. The policy included that Where Physician/Prescriber orders a [CONDITION(S)] medication for a resident, Facility should ensure that Physician/Prescriber has conducted a comprehensive assessment of the resident and has documented in the clinical record that the psychopharmacologic medication is necessary. The policy also included that if the Physician/Prescriber orders a [CONDITION(S)] medication in the absence of a diagnosis or specific behavior listed in the State Operations Manual, the facility should ensure the ordering Physician/Prescriber reviews the medication plan. The National Institute of Mental Health defined [CONDITION(S)] as conditions that affect the mind, where there has been some loss of contact with reality. During a period of [CONDITION(S)], a person's thoughts and perceptions are disturbed and the individual may have difficulty understanding what is real and what is not. Symptoms of [CONDITION(S)] include delusions (false beliefs) and hallucinations (seeing or hearing things that others do not see or hear). Other symptoms include incoherent or nonsense speech, and behavior that is inappropriate for the situation. The DSM-5 included that psychotic disorder not otherwise specified (PNOS) has been recategorized as unspecified/other [CONDITION(S)] spectrum and unspecified/other psychotic disorder. These categories refer to symptoms that are typical of a [CONDITION(S)] spectrum or other psychotic disorder diagnosis. Symptoms that may be present include delusions, hallucinations, disorganized speech, grossly disorganized or catatonic behavior and flat affect. .
Inspection of July 7, 2021
1 findingBased on observation, staff interviews, policy and procedure, review of manufacturer's guidelines and Centers for Disease Control and Prevention (CDC) guidelines, the facility failed to ensure blood glucose monitoring machine was cleaned and disinfected according to manufacturer instructions for one resident #1. The facility census was 49. The deficient practice could result in the machine being contaminated with blood, not properly disinfected and the potential spread of bloodborne pathogens to residents. Findings include: Resident #1 admitted on [DATE] with a diagnosis [MEDICAL RECORD OR PHYSICIAN ORDER] . Review of the order summary report with active orders as of July 7, 2021 revealed the following orders: -[MEDICATION(S)] insulin (antidiabetic) 5 units subcutaneously before meals; and, -[MEDICATION(S)] insulin pen (antidiabetic) 15 units subcutaneously at bedtime. The order summary report did not include an order for [MEDICAL RECORD OR PHYSICIAN ORDER] An observation was conducted on July 6, 2021 at 11:38 a.m. Resident #1 was in a room that had a magnet posted that said observation. There were also directions posted for donning and doffing personal protective equipment (PPE) and a cart containing PPE located outside of the room. A licensed practical nurse (LPN/staff #28) exited the resident's room with a glucometer machine in her bare hand. The LPN proceeded to her medication cart, wiped the glucometer with a pre-moistened alcohol prep pad and returned the glucometer into the medication cart. An interview was conducted on July 6, 2021 at 11:39 a.m. with LPN (staff #28) who stated she was in the room of resident #1 to get the resident's blood sugar reading. The LPN stated each medication cart had one glucometer machine which was used for more than one resident. She stated the same glucometer machine was used regardless of whether the residents are on isolation or not. The LPN further stated this is the reason why she cleans the glucometer machine with alcohol in between each resident use. An interview was conducted with the Director of Nursing (DON/staff #5) on July 6, 2021 at 1:51 p.m. The DON stated resident equipment such as a glucometer used for more than one resident are to be disinfected between each resident use according to manufacturer's guidelines. The DON said the glucometer used by staff #28 during the observation was an Evencare G2 glucometer machine. She said the following are the recommended products for the disinfection of the machine: Micro-kill, Micro-kill with bleach, and Dispatch. The DON stated staff use Dispatch or Micro kill with bleach wipes which had the ability to kill most bacteria and viruses. She stated staff has to disinfect the glucometer with these wipes after each resident use and let it dry. The DON said that once the glucometer was dry, it was good for the use of another resident. She stated the nurse observed cleaning the glucometer machine with alcohol prep pads did not meet her expectation; and, as a result there was a risk for transmitting communicable blood borne pathogens, especially [CONDITION(S)]. The DON said that the nurses had been educated on infection prevention and guidelines; and, the Infection Prevention nurse provides staff education on infection prevention requirements. She said if she witnessed the improper disinfection of a glucometer or any break in infection control guidelines she would correct the staff right away, provide on the spot education to the staff involved and have the staff do a repeat demonstration. The DON further stated if the manufacturer did not give guidelines for the disinfection of a device (e.g. glucometer) used for multiple residents, the device will be used as a single patient device. Another interview was conducted on July 7, 2021 at 10:57 a.m. with LPN staff #28 who stated that resident #1 did not have an order for [MEDICAL RECORD OR PHYSICIAN ORDER] . An interview was conducted on July 7, 2021 at 11:27 a.m. with the Administrator (staff #34) who stated resident #1 was recently admitted and was on isolation because the resident had not been vaccinated for COVID-19. Review of the manufacturer's user's guide for the Evencare G2 Blood Glucose Monitoring System revealed that the meter is intended for both lay use by people with diabetes and in a clinical setting by healthcare professionals, as an aid to monitoring levels in Diabetes Mellitus. Cleaning and disinfecting the meter is very important in the prevention of infectious disease. Cleaning is the removal of dust and dirt from the meter and allows for subsequent disinfection to ensure germs and disease-causing agents are destroyed on the meter. The Evencare G2 meter is validated to withstand a cleaning and disinfection cycle of ten times per day for an average period of three years. The following products are validated for disinfecting the Evencare G2 meter: Dispatch hospital cleaner disinfectant towels with bleach; [MEDICATION(S)] Micro-Kill plus disinfecting, deodorizing, cleaning wipes with alcohol; Clorox healthcare bleach germicidal and disinfectant wipes; and [MEDICATION(S)] Micro-kill bleach germicidal bleach wipes. Other EPA registered wipes may be used for disinfecting the Evencare G2 system, however, these wipes have not been validated and could affect the performance of the meter. The facility's policy on Infection Control Best Practices included that it is their mission to promote safe and healthy environment by preventing transmission of infectious agents among guests, staff and visitors. Review of the facility policy for Coronavirus Disease (COVID-19)- Infection Prevention and Control Measures dated April 2020 revealed that the facility follows recommended standard and transmission-based precautions, environmental cleaning and social distancing practices to prevent the transmission of COVID-19 within the facility. It also included that dedicated or disposable non-critical resident-care equipment (e.g., blood pressure cuffs, blood glucose monitoring equipment) are used, or if not available, then equipment is cleaned and disinfected according to manufacturer's instructions using an EPA-registered disinfectant for healthcare settings prior to use on another resident. The CDC guideline on Infection Prevention during Blood Glucose Monitoring and Insulin Administration included that the CDC has become increasingly concerned about the risks for transmitting [CONDITION(S)] B virus (HBV) and other infectious diseases during assisted blood glucose (blood sugar) monitoring and insulin administration. CDC is alerting all persons who assist others with blood glucose monitoring and/or insulin administration of the following infection control requirements: Fingerstick devices should never be used for more than one person; and whenever possible, blood glucose meters should not be shared. If they must be shared, the device should be cleaned and disinfected after every use, per manufacturer's instructions. If the manufacturer does not specify how the device should be cleaned and disinfected then it should not be shared. The CDC guideline on Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic updated on February 23, 2021 included that dedicated medical equipment should be used when caring for patients with suspected or confirmed [CONDITION(S)]-CoV-2 infection. All non-dedicated, non-disposable medical equipment used for patient care should be cleaned and disinfected according to manufacturer's instructions and facility policies.
Inspection of December 17, 2020
1 findingBased on observations, staff interviews and facility policy, the facility failed to ensure that infection control standards were followed regarding measures to prevent the spread of infection, including Covid-19. The deficient practice could result in spread of infection, including Covid-19 to residents and staff. Findings Include: During an entrance conference conducted on December 17, 2020 at 9:10 AM with the Administrator (staff# 24), she stated that the facility's census was 64 and all the residents were on precaution to prevent spread of Covid-19. An observation was conducted on hallway with room numbers between 119 to 126 on December 17, 2020 at 10:05AM. The hallway had 8 private rooms. All rooms observed to have precaution sign on and isolation cart outside each room. Hand sanitizer observed on top of every isolation cart. At 10:07AM, a Certified Nursing Assistant (CNA/ Staff #3) observed coming out from room [ROOM NUMBER] with two trash bags with trash inside, a blue bag and a clear bag. She was observed to be standing at the door of the resident's room. She had appropriate Personal Protective Equipment (PPE) on including gloves. The CNA placed tied blue trash bag on the floor inside the resident's room close to the door. The CNA then placed the tied clear trash bag with trash inside on top of the isolation cart. She then placed new trash bags on the trash bins inside the resident's room. She carried both trash bags to the soiled room. After the CNA came out of the soiled room, she applied hand sanitizer. The CNA then observed going to next hallway without sanitizing the top of the isolation cart. The top of isolation cart didn't observe to be cleaned. Another observation was made on hallway with room number between 101 to 118 on December 17, 2020 at 10:15 AM. All the rooms were on precautions with isolation cart outside each room. Staff #3 was again observed coming out of room [ROOM NUMBER]. Clear trash bag with trash inside was observed placed on top of the isolation cart. The CNA then took the clear and a blue trash bag to the soiled room with gloves on and washed hands. The top of isolation cart didn't observe to be sanitized. An interview was conducted after the observation with the staff#3 on December 17, 2020 at 10:17AM. When mentioned about the observations made, she stated that she wasn't thinking, stated that she never puts the trash bags on top of the isolation cart and stated that maybe she forgot. She then stated that trash bags should not be kept on top of the isolation cart. She stated that if she has multiple trash bins to be emptied, she usually puts the tied trash bags on the ground inside the resident's room. Then she collects all the trash bags and brings them to the soiled room. An interview was conducted on December 17, 2020 at 1:21 PM with the Infection Preventionist (IP/ Staff #18). The IP stated that when taking out trash from resident's room, the trash must be bagged, tied and set it at doorway before taking it to soiled room. She stated that the bagged-up trash should not be placed on top of the isolation cart. The facility's policy titled Coronavirus Disease (Covid-19)- Infection Prevention and Control Measures revealed the facility follows recommended standard and transmission-based precautions, environmental cleaning and social distancing practices to prevent the transmission of Covid-19 within the facility. The policy included that while in the building, personnel are required to strictly adhere to established infection prevention and prevention policies, including transmission-based precautions, where indicated.
Inspection of October 15, 2020
1 findingBased on observations, staff interviews, review of the Center for Disease Control (CDC) recommendations and policies and procedures, the facility failed to ensure that infection control standards were followed. The deficient practice could result in the spread of infections, including COVID-19 to residents and staff. Findings include: During an observation conducted on October 15, 2020 at 9:11 a.m. of the observation unit, the doors of the residents' rooms were observed open. An interview was conducted with a Licensed Practical Nurse (LPN/staff #99) on October 15, 2020 at 9:13 a.m. When asked if residents room doors needed to be closed if the residents were on isolation precautions, the LPN replied yes and closed one of the resident's room door. On October 15, 2020 at 9:20 a.m., a Physical Therapy Assistant (PTA/staff #45) was observed to remove his lab coat, hang it on a resident's room door on isolation, and go tell the nurse the resident requested some pain medication without performing hand hygiene. Staff #45 then went back to the resident's room, donned the lab coat and began taking the resident's vital signs without performing hand hygiene or donning gloves. Following this observation, an interview was conducted with an LPN (staff #99), who stated yes, that resident was on isolation precautions and staff should don PPE (personal protective equipment) to provide care to the resident. The LPN then asked if she could enter the resident's room and educate staff #45. Several minutes later, as staff #99 exited the resident's room, staff #45 was observed providing resident care wearing gloves and a lab coat. An interview was conducted with staff #45 on October 15, 2020 at 9:32 a.m. Staff #45 stated that he had been trained on the correct PPE to don when caring for residents on isolation precautions. He stated that he had sanitized his hands at the nurses' station prior to donning the lab coat. Staff #45 also stated he would have donned gloves in the resident's room but that he was unable to locate the gloves. Staff #45 then re-entered the resident's room and was able to locate a box of gloves in a cabinet. He then placed the box of gloves on top of the counter. An interview was conducted with the Director of Nursing (DON/staff #21) and the Infection Preventionist (IP/staff #7) on October 15, 2020 at 11:50 a.m. The DON stated that the observation signs on the residents' doors are to alert staff that the resident is on isolation precautions for 14 days after admission. The DON stated residents on observation are on droplet isolation precautions. The DON further stated that the expectation is that staff will don proper PPE when caring for residents on observation. The IP stated that staff need to wash or sanitize their hands before entering the resident's room and before exiting the resident's room. Staff #7 stated staff are to don a lab coat, KN-95 mask, eye protection and gloves. The DON stated staff #45 used poor judgement was re-educated. The DON said the room doors to residents that are on isolation precautions should be closed unless contraindicated by their medical condition. She also said this was not the case for the residents on the observation unit. The CDC Interim Infection Prevention and Control Recommendations for Healthcare Personnel during the Coronavirus Disease 2019 (COVID-19) Pandemic updated July 15, 2020 revealed patients with suspected or confirmed [DIAGNOSES REDACTED]-CoV-2 infection should be placed in a single-person room with the door closed and should have a dedicated bathroom. Review of the CDC guidelines, updated August 19, 2020 included that the recommended PPE for healthcare personnel caring for residents with confirmed or suspected COVID-19 included an N95 or higher face mask, isolation gown, one pair of clean non-sterile gloves, and a face shield or goggles. The CDC guidance on when to perform hand hygiene revealed multiple opportunities for hand hygiene may occur during a single care episode. Hand hygiene should be performed immediately before touching a patient and after touching a patient or the patient's immediate environment. The facility policy titled Coronavirus Disease (COVID-19) - Infection Prevention and Control Measures included this facility follows recommended standard and transmission-based, precautions, environmental cleaning and social distancing practices to prevent the transmission of COVID-19 within the facility. While in the building, personnel are required to strictly adhere to established infection prevention and control policies, including: Hand hygiene, Respiratory hygiene, and Appropriate use of PPE. For a resident with known or suspected COVID-19, staff are to wear gloves, isolation gown, eye protection and an N95 or higher-level respirator if available (a facemask is an acceptable alternative if a respirator is no available). The policy further included the resident is placed in a private room with a dedicated bathroom (if available) and to close the door.
Inspection of June 12, 2020
1 findingBased on closed record review, staff and resident interviews, and review of policy and procedures, the facility failed to ensure one resident (#2) consistently received care and treatments consistent with professional standards of practice to prevent the development of pressure ulcers. The deficient practice could result in the development and worsening of pressure ulcers. Findings include: Resident #2 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. Review of the clinical record revealed an Admission Skin assessment dated [DATE], that the resident had moisture associated skin damage (MASD) to the coccyx, sacrum, and bilateral buttocks, surgical incisions, moist redness to the peri area, skin tear to the left forearm, redness to bilateral heels (no open areas), and scattered bruises to the bilateral upper and lower extremities and inner thigh. The form included Actual wound(s) at Time of Admission; ALL wounds identified below must have an Initial Wound Review completed. The documentation did not include any pressure ulcers. The Initial Wound Review for wound assessment of pressure ulcers, other ulcers, severe or infected or dehisced surgical sites and suspicious rashes dated April 6, 2020 revealed the resident had a surgical incision. Further review of the clinical record did not reveal any other Initial Wound Reviews. Review of the Braden Scale for Predicting Pressure Sore Risk dated April 6, 2020 revealed a score of 17 which indicated the resident was at the lower risk for pressure ulcers. Review of the care plan regarding skin integrity initiated April 6, 2020 revealed a goal the resident would have improved skin integrity using preventive skin treatments. Interventions included administering wound/skin impairment treatment per physician's orders [REDACTED].e. moisturizing cream to buttocks, and reviewing skin weekly or when changes occur. Further review of the care plan initiated April 6, 2020 revealed the resident had a self-care deficit as evidenced by the need for assistance with activities of daily living related to fatigue, muscle weakness, and musculoskeletal impairment. Interventions included the resident required the assistance of 1 - 2 staff for bathing, dressing, personal hygiene/oral care, toilet use, and transfers. The care plan initiated April 6, 2020 also included the resident had an indwelling urinary catheter and was incontinent of bowel. The physician orders [REDACTED]. Review of the Treatment Administration Record (TAR) for April 2020 revealed the treatment was not provided as ordered on April 16 on the night shift. A physician order [REDACTED]. Review of the April TAR revealed no evidence the barrier cream was applied. A physician order [REDACTED]. Review of the Treatment Administration Record (TAR) for April 2020 revealed the treatment was not provided as ordered on April 16, 2020. The admission minimum data set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status score of 7 which indicated the resident had severe cognitive impairment. The MDS assessment included the resident had two stage 2 pressures ulcers upon admission, MASD, surgical wounds, skin tears, and an indwelling urinary catheter. The assessment also included the resident required the assistance of 2+ persons for bed mobility. A Weekly Skin Check dated April 13, 2020 revealed the resident had two open areas on the coccyx, shearing, and that a dressing was applied as ordered. The documentation did not include an assessment of the two open areas. The Weekly Skin Check dated April 20, 2020 revealed the coccyx dressing was in place and did not include any other documentation regarding the coccyx. The Weekly Skin Check dated April 27, 2020 included coccyx zguard and [MEDICATION NAME]. The documentation did not include an assessment of the coccyx. Review of the Follow Up Question Report for April 6 to May 1, 2020, revealed turning and repositioning was not consistently done. Further review of the clinical record revealed no evidence the stage 2 pressure ulcers were assessed to include measurements, description of the wound bed and surrounding skin, if drainage was present, etc. Resident #2 was discharged on [DATE]. An interview was conducted with the facility wound nurse (LPN/staff #210) on June 10, 2020 at 10:40 a.m. She stated that she follows up with the admission assessment of the skin with the weekly wound assessment. She stated there may be six or seven days in-between the admission nurse assessment and the wound nurse first assessment. She stated she has trained the admission nurses how to assess and document wounds. She stated that all wounds should have a complete assessment, including description of the wound and measurements. An interview was conducted via phone with a Certified Nursing Assistant (CNA/staff #214) on June 10, 2020 at 2:15 p.m. She stated there were times when the dressing on the resident were days old. She stated the dressing would be saturated. She stated resident #2 would express pain when she would change the dressing and complained about it often. She stated she was not sure if the night staff every changed the dressing. She stated resident #2 had a very large wound on her coccyx. She stated that there was a delay in getting the air mattress. She stated it was often difficult to find help to reposition the resident. An interview was conducted with resident #2 via phone on June 10, 2020 at 3:20 p.m. She stated she was left on her back for hours at a time. She stated that she had irritated skin from her urine but she did not have any open sores when she arrived at the facility. She stated the dressing on her bottom was often damp for long periods of time. An interview was conducted via phone with a Registered Nurse (RN/staff #216) on June 10, 2020 at 4:02 p.m. She stated that she does wound assessments for the resident; however she has not received any training specifically for assessing wounds. She stated the electronic medical record software has a guide to help identify the wounds. She stated that when staging the wound, granulated tissue is a stage 2 wound. The size of the wound is measured in inches when the wound is large and in centimeters when the wound is small. She stated that if there is no depth she would leave it blank. An interview was conducted with the Director of Nursing (staff #61) on June 12, 2020 at 8:45 a.m. She stated that there are no measurements documented in the clinical record for the resident's open wounds. She stated that there is a doctor order to treat pressure sores. She stated that per the facility's policy, a complete assessment of these open areas was not conducted while the resident was in the facility. An interview was conducted via phone with the MDS coordinator/LPN (staff #77) on June 12, 2020 at 12:04 p.m. She stated the care plan is generated from the assessment provided by the admission nurse and other staff. She stated that wound/skin assessments are verified by the wound nurse. She stated the skin care plan is generic but can be changed to meet the needs of the resident that has a pressure injury or a change in condition. A facility policy titled Wound Care indicated the purpose of the policy is to provide guidelines for the care of wounds to promote healing. It included that the staff should review the resident's care plan to assess for any special needs of the resident. The documentation of wound care must include the type of wound care given, the date and time the wound care was given, the position in which the resident was placed, the name and title of the individual performing the wound care, any change in the resident's condition, all assessment data (wound bed color, size, drainage, etc.) obtained when inspecting the wound, how the resident tolerated the procedure, any problems or complaints, if the resident refused the treatment and reasons why, and the signature and title of the person recording the data. An additional facility policy titled Pressure Ulcers/Skin Breakdown - Clinical Protocol included the nursing staff and practitioner will assess and document an individual's significant risk factors for developing pressure ulcers. The nurse shall describe and document/report a full assessment (including location, stage, length, width, depth, presence of exudates or necrotic tissue), pain assessment, mobility status, current treatments including support surfaces, and all active diagnoses. The physician will order pertinent wound treatments, including pressure reduction surfaces, wound cleansing and debridement approaches, dressings, and application of topical agents. The physician will guide the care plan as appropriate, especially when wounds are not healing as anticipated or new wounds develop despite existing interventions.
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