River's Bend Health Services
Manitowoc, Wisconsin · CCN 525475
35 surveys since 2011. The first finding at harm level was recorded in 2018.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 121
- Surveys
- 35
- Harm or worse
- 1
- Immediate jeopardy
- 1
Findings at the most serious level CMS records.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 100
- Ownership
- For profit - Corporation
- Chain
- NORTH SHORE HEALTHCARE
- County
- Manitowoc · rural
- Medicare-certified since
- 1991
CMS ratings
- Overall
- 3
- Health inspection
- 3
- Staffing
- 3
- Quality measures
- 2
CMS’s own Five-Star ratings.
Compared with similar facilities
Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.
Weighted by harm level, against 39 for-profit facilities of 100–127 beds in Wisconsin.
Last survey on record
Jul 2, 2026
130 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 3.56 | 3.64 |
| Registered-nurse hours per resident day | 0.71 | — |
| Annual nurse turnover | 40.9% | 50.0% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D2177.8% | E518.5% | F13.7% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F6093×
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F6102×
Respond appropriately to all alleged violations.
- F8122×
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F8802×
Provide and implement an infection prevention and control program.
- F5511×
Give the resident's representative the ability to exercise the resident's rights.
In the surveyor’s words
From the most serious findings on record at River's Bend Health Services, in the surveyor’s own words.
- No harm, potential for more than minimal, widespreadF812Jul 26, 2023
Based on observation, staff interview, and record review, the facility did not ensure food was stored and prepared in a sanitary manner. This practice had the potential to affect all 62 residents residing in the facility. Staff did not test Quaternary sanitizing solution per manufacturer's instructions. Kitchen preparation areas were not clean. Warewashing temperatures were not monitored to ensure manufacturer's minimum wash and rinse temperatures were achieved to prevent the spread of foodborne illness. Food holding temperatures were not monitored or documented. […]
- No harm, potential for more than minimal, widespreadF812Jul 7, 2022
Based on observation, staff interview, and record review, the facility did not ensure food was stored, prepared, or served under sanitary conditions. This practice had the potential to affect all 64 residents. Dietary Manager (DM)-M cooked garlic bread on an unclean flat-top griddle for the lunch meal; egg residue was visible on the griddle surface, sidewalls, and in the drip ledge. A toaster had a build-up of blackened crumbs on the conveyor grate and inside the machine. A meat slicer was stored unclean. Food residue build-up was on a can opener cutting edge. […]
- No harm, potential for more than minimal, widespreadF812Jun 16, 2021
Based on observation and staff interview, the facility did not ensure food was stored and prepared under sanitary conditions. These practices had the potential to effect all 68 residents (R) in the facility. -Ground beef was observed thawing at room temperature -Dishes stored in clean storage area contained food residue -Ventilation hood equipment, over a food cooking surface, contained dust -Thickened drink product had an expired use-by date Findings include: On [DATE] at 8:23 AM, during the initial tour of the kitchen, Dietary Manager (DM)-F indicated that the facility utilized the Food and Drug Administration (FDA) Food Code as its standard of practice. […]
- No harm, potential for more than minimal, patternF761Aug 28, 2024
Based on observation, staff interview, and record review, the facility did not ensure all drugs and biologicals were stored and labeled in accordance with the facility's policy. One of 5 medication carts was unlocked and unattended. and 3 of 5 medication carts and 2 of 3 medication storage rooms contained expired medication and medical supplies. In addition, the facility did not ensure an inhaler was labeled in accordance with the manufacturer's recommendations for 1 Resident (R) (R45) of 6 sampled residents observed during medication administration. […]
- No harm, potential for more than minimal, patternF809Aug 28, 2024
Based on resident and staff interview, the facility did not consistently provide or offer a substantial evening snack to residents. The timeframe from the supper meal to the breakfast meal was greater than 14 hours. This had the potential to affect more than 4 of the 69 residents residing in the facility. A substantial snack was not regularly offered to residents which created a gap of more than 14 hours between the supper and breakfast meals. Findings include: The facility did not provide a snack policy. On 8/26/24 at 9:12 AM, Surveyor began an initial kitchen tour. During the tour, Dietary Manager (DM)-I stated the facility did not have a regular snack cart or snack pass. DM-I stared staff could enter the kitchen and make a sandwich or retrieve what was requested for a snack. […]
Read 21 findings in full →The most serious and the most recent: 21 of 121 on record.
Every survey on record
FindingsAt actual harm or above
- Jul 2, 2026Complaint1 finding
- Jan 28, 2026Complaint3 findings
- Dec 18, 2025Standard4 findings
- Nov 24, 2025Complaint2 findings
- Jul 1, 2025Complaint1 finding
- Feb 17, 2025Complaint2 findings
- Aug 28, 2024Standard and complaint10 findings
- Jan 17, 2024Complaint1 finding
Show the 27 earlier surveys
- Jul 26, 2023Standard and complaint3 findings
- Jan 24, 2023Complaint1 finding
- Jul 7, 2022Standard and complaint9 findings
- Jun 14, 2022Complaint1 finding
- Dec 1, 2021Complaint1 finding
- Oct 18, 2021Complaint2 findings
- Sep 22, 2021Complaint7 findings
- Jun 16, 2021Standard2 findings
- Jan 13, 2021Complaint1 finding
- Sep 17, 2020Complaint1 finding
- Aug 28, 2019Standard and complaint10 findings
- Mar 1, 2019Complaint1 finding
- Jan 24, 2019Complaint3 findings
- Aug 23, 2018Standard2 findings
- Feb 5, 2018Complaint8 findings · 1 harm
- Jul 20, 2017Standard6 findings
- Mar 13, 2017Complaint2 findings
- May 12, 2016Standard6 findings
- Apr 7, 2016Complaint1 finding
- Mar 12, 2015Standard3 findings
- Apr 16, 2014Standard4 findings
- Feb 18, 2013—7 findings
- Aug 7, 2012—1 finding
- Apr 29, 2012—2 findings
- Feb 6, 2012—10 findings
- Apr 21, 2011—1 finding
- Jan 27, 2011—2 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
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