Regal Heights Rehabilitation and Health Care Cente

In the surveyor’s words

From the most serious findings on record at Regal Heights Rehabilitation and Health Care Cente, in the surveyor’s own words.

• No harm, potential for more than minimal, widespreadF812Feb 17, 2026

  Based on observation, record review, and interview, the facility did not ensure that food was stored, prepared, distributed, and served in accordance with professional standards for food service safety to prevent foodborne illness. This was evident during completion of the facility Kitchen Task. Specifically, expired food items were observed in the refrigerator, employees failed to practice hand washing, kitchen equipment were observed to be dirty, the dishwasher was found to be operating without appropriate oversight, and food items were found inconsistent with safe temperature ranges. […]

• No harm, potential for more than minimal, widespreadF908Feb 17, 2026

  Based on observations and interviews, the facility did not ensure kitchen equipment was maintained in a safe working condition. This was observed on one steamtable during kitchen review. Specifically, the steamtable was observed with rusty brown stains. The findings are: The facility policy titled, Cleaning Steamtables, last reviewed 01/2026, documented that steam tables are to be cleaned daily and as needed. On 2/10/2026 at 3:15 PM, during a tour in the kitchen, a steamtable was observed with rusty brown stains coming up from the base of the steamtable. The hot water used for the steamtable covered the stained sections and looked discolored. […]

• No harm, potential for more than minimal, patternF835Feb 17, 2026

  Based on record review and interviews, the facility did not ensure it was administered in a manner that enables it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The was evident during the review of Registered Nurse #8's employee file. Specifically, the facility failed to maintain proper oversight of the hiring process. Facility administration hired Registered Nurse #8 despite receiving an incomplete employment application and neglecting to complete pre-employment screenings and background checks. […]

• No harm, potential for more than minimal, patternF812Dec 1, 2023

  Based on observation, interview, and record review conducted during the recertification survey from 11/27/2023 through 12/1/2023, the facility did not ensure food was served in accordance with professional standards for food service safety. This was evident for 1 (7th Floor) of 7 resident units observed during dining. Specifically, 7th Floor food service staff did not perform hand hygiene prior to serving food to residents and a fruit cup and tuna sandwich were above 41 degrees Fahrenheit (F). The findings are: The facility policy titled Dining Services dated 1/2023 documented the server will check and log temperatures of cold items. If foods are not within acceptable range (cold foods <41 F), do not serve and call the supervisor. […]

• No harm, potential for more than minimal, patternF880Apr 22, 2022

  Based on observation, record review, and interviews conducted during a COVID-19 Focused Infection Control Survey (FICS), the facility did not ensure infection control practices were maintained to prevent the development and transmission of COVID-19 infection. This was evident for 4 of 6 residents reviewed. (Resident #2, #3, #4 and #5) Specifically, Residents #2 and #5 who were COVID-19 positive (CP), were not isolated and not separated from roommates, residents #3 and #4 who were COVID-19 negative (CN). The findings are: The facility policy titled Cohorting Residents in COVID-19 Pandemic, last revised 05/20, documented residents will be protected from COVID-19 exposure by minimizing interactions of infectious individuals from the non-infected. […]