Quality Life Services - Apollo

In the surveyor’s words

From the most serious findings on record at Quality Life Services - Apollo, in the surveyor’s own words.

• Immediate jeopardy, isolatedF689Nov 13, 2025

  Based on review of facility policy, clinical and facility record review, facility provided documents, and staff interviews, it was determined the facility failed to provide adequate supervision for two residents resulting in elopement (resident exits to an unsupervised and unauthorized location without staff's knowledge). This failure created an immediate jeopardy situation for two of 33 residents (Residents R1 and R2) identified as having a high risk for wandering.Findings include: Review of facility policy Elopement Prevention dated 4/17/25, revealed the facility properly assesses residents and plans their care to prevent accidents related to wandering behavior or elopement. The admitting nurse will perform an initial assessment. […]

• Actual harm, isolatedF689Jun 10, 2026

  Based on review of facility policy, clinical records, incident reports, hospital records, facility provided documents, resident interview, and staff interviews, it was determined that the facility failed to ensure that a resident was free from a preventable accident during a transfer in the facilities vehicle van, which resulted in actual physical harm (an abrasion to crown of head, abrasion to right knee, abrasion to left ankle, and three acute cervical (neck) fractures of C3, C4, and C5) for one of two residents (Resident R1).Findings include: Review of the facility Accidents and Incidents policy dated 4/16/26, indicated the facility will promote a safe environment for all residents. […]

• Actual harm, isolatedF600Jan 6, 2026

  Based on review of facility policy, clinical records and incident reports and staff interviews, it was determined that the facility failed to ensure that residents were free from neglect by not providing adequate supervision for one of three resident reviewed (Resident R1), which resulted in actual harm of a resident, resulting in a head laceration requiring transfer to the hospital. Findings include: A review of the facility policy, Resident Protection from abuse, neglect or exploitation, dated 4/17/25, indicated that the residents will be treated with kindness, respect and in a manner that is at all times free from any form of abuse, neglect, misappropriation of property, exploitation or mistreatment. […]

• Actual harm, isolatedF760May 22, 2025

  Based on review of facility policy and clinical records, as well as staff interviews, it was determined that the facility failed to provide medication as ordered by the physician for two of two residents (Resident R19 and R182), resulting in significant medication errors due to receiving another resident's medications for one of five residents reviewed (Resident R182). This created actual harm which required a transfer to the emergency department and admission to a telemetry unit (a unit of a hospital where patients receive continuous heart monitoring) for Resident R182. […]

• Actual harm, isolatedF689Jul 23, 2021

  Based on review of facility policy, clinical records, facility documentation, and staff interviews, the facility failed to provide adequate supervision and assistance to prevent a fall with injuries for one of four residents reviewed (Resident R1), resulting in harm with a chronic right distal femur fracture received during care requiring transfer to the hospital. Findings include: Review of Resident R1's clinical record Admission Record Report indicated that the resident was admitted on [DATE], with [CONDITION(S)] (abnormally low activity of the [CONDITION(S)]), [CONDITION(S)] (abnormally low blood pressure), diagnosed with dementia (disease marked by memory disorders, personality changes, and impaired reasoning) 4/29/21, and was readmitted on [DATE], with chronic right distal femur… […]