Deficiency Index

Presidential Oaks

Concord, New Hampshire · CCN 305063

17 surveys since 2011. The first finding at harm level was recorded in 2015.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
61
Surveys
17
Harm or worse
1
Immediate jeopardy
1
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy1

Findings at the most serious level CMS records.

Beyond CMS’s monthly file13/17

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
85
Ownership
Non profit - Corporation
Chain
Independent
County
Merrimack · rural
Medicare-certified since
1996

CMS ratings

Overall
3
Health inspection
2
Staffing
3
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat more weighted findings than its peer group.

Weighted by harm level, against 21 facilities of 66–99 beds in New Hampshire.

Last survey on record

Jan 30, 2026

283 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.434.74
Registered-nurse hours per resident day0.91—
Annual nurse turnover68.3%44.6%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

No fines, payment denials or special-focus designation on the current CMS record.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD1168.8%E16.3%F16.3%
No harm, potential for minimalA—B318.8%C—
CMS’s current file: 16 of the 61 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6232×

    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

  • F5651×

    Honor the resident's right to organize and participate in resident/family groups in the facility.

  • F5801×

    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F5851×

    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

  • F6101×

    Respond appropriately to all alleged violations.

In the surveyor’s words

From the most serious findings on record at Presidential Oaks, in the surveyor’s own words.

  • No harm, potential for more than minimal, widespreadF880Jan 30, 2026

    Based on observation, interview, and record review, it was determined that the facility failed to implement Enhanced Barrier Precautions (EBP) in 2 of 2 residents reviewed for pressure ulcers (Resident Identifiers are #55 and #30). The facility failed to follow hand hygiene policy with 1 of 1 dressing change observation (Resident identifier is #55). The facility failed to follow identified interventions for water management: legionella prevention and update Infection Prevention Policies annually.Findings include: Resident #30 Review on 1/30/26 of Resident #30's wound note, dated 1/29/26, revealed a stage II pressure ulcer to the left heel and a stage II pressure ulcer to the sacrum. […]

  • No harm, potential for more than minimal, patternF881Jan 30, 2026

    Based on interview and record review, it was determined that the facility failed to implement a system to monitor antibiotic use use for 3 of 5 resident's reviewed in a final sample of 18 residents (Resident identifiers are #11, #57, and #7).Findings include:Review on 1/30/2026 of facility policy titled Antibiotic Stewardship Program undated revealed .Policy Interpretation and Implementation.to improve the use of antibiotics in an effort to decrease antibiotic resistant organisms. […]

  • No harm, potential for more than minimal, patternF758Nov 5, 2021

    Based on interview and record review, it was determined that the facility failed to ensure that PRN (as needed) orders for [CONDITION(S)] drugs are limited to 14 days or had physician rationale with the duration for the PRN order indicated for 4 residents out of 7 residents reviewed for unnecessary medications in a final sample of 14 residents. (Resident identifiers #3, #11, #17 and #32.) Findings include: Resident #3 Review on 11/3/21 of Resident #3's current physician's orders revealed an order for Lorazepam (anti-anxiety) 0.5 mg (milligram) by mouth every 4 hours PRN (as needed) without a start date and an indicated duration of use. […]

  • No harm, potential for more than minimal, patternF880Nov 5, 2021

    Based on interview and record review, it was determined that the facility failed to ensure that COVID-19 screenings for residents were completed per CDC guidelines for 4 out of 5 residents reviewed for resident COVID-19 assessments. (Resident identifiers are #1, #8, #9, and #25.) Findings include: Review on 11/4/21 of the CDC website titled Interim Infection Prevention and Control Recommendations to Prevent [CONDITION(S)]-CoV-2 Spread in Nursing Homes updated on 9/10/21, retrieved from https://www.cdc.gov/coronavirus/2019-ncov/hcp/long-term-care.html revealed, .Evaluate Residents at least Daily .Actively monitor all residents upon admission and at least daily for fever (temperature ?100.0°F) and symptoms consistent with COVID-19 .symptoms of COVID-19: Fever, Cough, Shortness of breath or… […]

  • No harm, potential for more than minimal, isolatedF565Jan 30, 2026

    Based on observation, interview and record review, it was determined that the facility failed to ensure that residents were provided with a private space for a resident group to meet on a regular basis, make residents aware of upcoming meeting and to make prompt efforts to resolve resident and group grievances, keep residents apprised of the progress towards resolution, and maintain evidence demonstrating the response and rationale for the response for 6 residents out of a facility census of 71 (Resident identifiers are #6, #14, #26, #30, #41 and #54).Findings include:Interview on 1/28/26 at approximately 8:15 a.m. with Staff D (Administrator in Training) revealed that the Resident Council president was not a long term resident. […]

Read 21 findings in full →The most serious and the most recent: 21 of 61 on record.

Every survey on record

FindingsAt actual harm or above

  • Jan 30, 2026Standard5 findings
  • Nov 18, 2025Complaint2 findings
  • Oct 30, 2024Standard3 findings
  • Oct 26, 2023Standard6 findings
  • Nov 22, 2022Standard7 findings
  • Aug 30, 2022Complaint1 finding
  • Nov 5, 2021Standard3 findings
  • Dec 2, 2020Complaint1 finding
Show the 9 earlier surveys
  • Oct 1, 2020Standard3 findings
  • Jan 25, 2019Standard1 finding
  • Jan 23, 2019Standard1 finding
  • Jan 18, 2017Standard1 finding
  • Mar 12, 2015Standard and complaint9 findings · 1 harm
  • May 8, 2014Standard and complaint9 findings
  • May 10, 2013—2 findings
  • May 25, 2012—5 findings
  • Mar 21, 2011—2 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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