Every finding on record at Parkside Health and Wellness Center

Based on observation, interview, and record review, the facility failed to ensure a cook followed the standardized recipe for sauce preparation. This failure had the potential to affect food palatability (referred to the pleasantness of taste; may influence behavior, particularly concerning the drive to eat) for 48 residents. Findings: A review of the lunch recipe scheduled on 5/29/25 indicated, for 48 residents: Teriyaki Fish. Sauce: Low sodium soy sauce 1 1/2 cups. During a food preparation observation and interview in the kitchen on 5/29/25 at 9:55 A.M., the dietary cook (DC) poured 1 1/4 cups of low sodium soy sauce into a measuring cup. The DC stated that there was 1 1/4 cups of low sodium soy sauce in the measuring cup to make the teriyaki sauce. The DC poured the cup contents into the cooking pan. During an interview with the dietary manager (DM) on 5/29/25 at 1:15 P.M., the DM stated that the DC should follow all recipes approved by the registered dietitian. The DM further stated that the DC should have reviewed the recipe and should have poured 1 1/2 cups of low sodium soy sauce to ensure food flavor and nutritional consistency was maintained. The facility's policy titled, Food Preparation, dated 2023, indicated, Procedure 1. The facility will use approved recipes, standardized to meet the resident census .

Based on observation, interview, and record review, the facility failed to ensure a nasal cannula (a flexible tubing that delivers oxygen via the nose) was labeled with a date, for one of 13 sampled residents (Resident 21). This failure had the potential for oxygen tubing to be used past the recommended date, increasing the potential for bacteria to form inside the nasal cannula and potentially cause respiratory infection to Resident 21. Findings: Resident 21 was admitted to the facility on [DATE] with diagnoses which included chronic respiratory failure (a disease causing difficulty breathing) and chronic obstructive pulmonary disease (a lung disease), per the facility's Admission Record. On 5/27/25 at 11:45 A.M., a nasal cannula attached directly to an oxygen concentrator (a machine that delivers oxygen) was observed at Resident 21's bedside. The nasal cannula was not dated or labeled. A review of Resident 21's medical record was conducted on 5/28/25. A review of the physician's orders indicated Resident 21 needed continuous oxygen therapy. An interview was conducted with License Nurse (LN) 12 on 5/29/25 at 2:36 P.M. LN 12 verified that there was no date on the nasal cannula tubing. LN 12 stated that the nasal cannula tubing should have had a date and it should have been connected to a humidifier. LN 12 stated it was important to include a date on the tubing because it would indicate when the tubing needed to be changed. LN 12 stated that the nasal cannula tubing should be changed every seven days. LN 12 stated it was important to change the nasal cannula tubing every seven days for infection control, to prevent a buildup of bacteria in the tubing, and prevent Resident 21 from developing a respiratory infection. An interview was conducted with the Infection Preventionist (IP) on 5/29/25 at 2:44 P.M. The IP acknowledged that the nasal cannula tubing should be dated and changed every seven days. The IP stated it was important to change the nasal cannula for infection control and to prevent respiratory infections. The IP stated it was part of the facility's guideline to change the nasal cannula every seven days. An interview was conducted with the Director of Nursing (DON) on 5/29/25 at 2:53 P.M. The DON stated that Resident 21 should have a clean nasal cannula. The DON acknowledged that it was important to date the nasal cannula tubing, to know when it should be changed. A review of the facility's undated policy and procedure titled Oxygen Administration (Mask, Cannula, Catheter) did not indicate the guideline of when oxygen tubing should be changed.

Based on observation, interview, and record review, the facility failed to ensure two residents (Resident 31 and Resident 10) were treated with dignity and respect when - Resident 30 and Resident 10 were not offered a table to dine in the dining room with other residents. -Residents 30 and 10 ate their meal at a table that was not clean. These failures had the potential to affect residents' psychosocial well-being related to dignity and respect. Findings: A dining observation and interview was conducted with Resident 31 on 5/27/25 at 11:36 A.M. in the dining room. Resident 31 and Resident 10 were both seated on a chair waiting for other residents to vacate a table so that they may eat. Resident 31 stated that he was frustrated to wait for a table to be vacated. During a follow-up observation on 5/27/25 at 11:47 A.M. in the dining room, Resident 31 and Resident 10 stood up and took open seats vacated by other residents who were finished eating. The tablecloth was observed filled with food debris from the previous residents who ate at the table. An interview was conducted with certified nursing assistant (CNA) 2 on 5/27/25 at 12:05 P.M. CNA 2 acknowledged that Resident 31 and Resident 10 waited for other residents to leave the table to have lunch. CNA 2 further stated that staff should have offered an available clean table to Resident 31 and Resident 10 when they entered the dining room. An interview was conducted with the Director of Nursing (DON) on 5/29/25 at 3:15 P.M. The DON stated that all residents should have a clean table available at mealtime. The DON further stated that staff should have offered and directed Resident 31 and Resident 10 to a clean table to eat. Per the facility's undated policy titled Dignity and Respect, It is the policy of this facility that all residents be treated with kindness, dignity and respect.

Based on observation, interview, and record review, the facility failed to provide adequate services for prevention of a pressure ulcer (PU - injury to the skin and underlying tissue resulting from prolonged pressure) for one of two sampled residents (Resident 1). This failure had the potential for Resident 1 to develop a PU. Findings: Resident 1 was admitted to the facility on [DATE] per the facility's Resident Face Sheet, with diagnoses of osteoarthritis (joint disease that causes loss of mobility) and dementia (memory problem). A review of Resident 1's nursing care plan (NCP - detailed nursing care that a resident receives) dated 5/27/24 indicated, Resident 1 will only sit on the wheelchair with foam for maximum of 2 hours. During an initial observation on 5/27/25 at 8:13 A.M., Resident 1 was observed sitting on her wheelchair in her bedroom. Observations were conducted on 5/27/25 at 10:13 A.M. and 1:15 P.M. Resident 1 was observed sitting on her wheelchair in her bedroom. A follow-up observation and interview was conducted on 5/27/25 at 3:15 P.M. with certified nursing assistant (CNA) 1. Resident 1 was sitting on her wheelchair in her bedroom. CNA 1 acknowledged that Resident 1 had been sitting on her wheelchair since that morning. CNA 1 further stated that Resident 1 should have been off the wheelchair to prevent the development of a PU. A concurrent interview and record review was conducted with licensed nurse (LN) 1 on 5/29/25 at 1:14 P.M. Resident 1's Braden Assessment (tool used to assess a resident's risk of developing PU), dated 5/6/25 indicated that Resident 1 had a high risk for developing a PU. LN 1 further stated that Resident 1 should have been on her wheelchair only for two hours, per Resident 1's NCP. There was no indication in Resident 1's record that Resident 1 refused care. An interview was conducted with the Director of Nursing (DON) on 5/29/25 at 3:30 P.M. The DON stated that the NCP should be implemented by nursing staff to address the care needed by residents. The DON further stated that Resident 1 should have been assisted off her wheelchair after two hours, to prevent the development of a PU. The facility's policy titled, Skin and Wound Monitoring and Management dated 3/2025, indicated .3. Prevention: In order to prevent pressure injuries, nursing staff shall implement, monitor impact of interventions and modify interventions as appropriate .

Based on observation, interview and record review, the facility failed to ensure the nutritional adequacy of an alternate menu item offered to residents. This failure had the potential to result in further compromised medical and nutritional status of residents. Findings: On 12/8/21 at 11:31 A.M., an observation of the lunch food production was observed. The main entrée was a three-ounce portion of tilapia. Dietary Aide 1 (DA 1) was preparing a grilled cheese sandwich. Per DA 1, the grilled cheese sandwich was for Resident 23, who requested the sandwich every day for lunch. DA 1 stated the facility offered an alternate menu of three or four items in the event a resident did not want the main entrée. DA 1 stated she used two slices, or two ounces of cheese, to make the sandwich. On 12/8/21 at 11:36 A.M., a concurrent interview and observation of DA 1 was conducted. DA 1 stated a portion size of the cheese was two slices to make one sandwich. DA 1 placed two slices of cheese on a food scale and read the weight under one ounce. DA 1 took two different slices of cheese from the box, placed them on the scale, and read the weight as one ounce. Per DA 1, We will have to use more cheese to make the grilled cheese sandwiches, it's supposed to be two ounces. On 12/8/21 at 11:40 A.M., an interview was conducted with the Food & Nutrition Services Director (FNSD). Per the FNSD, the alternates list was offered to residents in case they did not want the main entrée. The FNSD stated Resident 23 wanted the grilled cheese sandwich daily at lunch, and the facility had no limit to the number of times the alternate could be chosen each week. The FNSD stated it was her responsibility to ensure the recipes were followed. The FNSD stated the alternates list was approved by the facility's RD. On 12/8/21 at 2 P.M., a review of the facility's grilled cheese sandwich recipe was conducted. The portion size was listed as, 1 sandwich = 2 oz protein. The recipe listed eight servings, or eight sandwiches, would require 16 slices of cheese (or two slices per sandwich). On 12/9/21 at 9:51 A.M., an interview was conducted with the RD. The RD stated it was her responsibility to review the menus for nutritional adequacy, including the alternates menu. The RD stated the alternates menu was necessary to provide a variety of food choices for the residents. Per the RD, each ounce of cheese was equal to one ounce of protein, and the grilled cheese should have contained two ounces of cheese. The RD stated, I did not look at the nutrition information for the alternate items, and I should have. The RD stated there had been no limit on the frequency of menu alternates provided, but there should have been, in order to ensure nutritional adequacy of the resident's intake. Per the facility diet manual, dated 2018 and titled RDs for Healthcare, Inc. Diet Manual, Section 3, .4. The menus are planned to meet nutritional needs of residents in accordance with established national guidelines . Per the facility diet manual, dated 2018 and titled RDs for Healthcare, Inc. Diet Manual, Section 3, Menu Planning to Meet Recommended Daily Dietary Allowances, .Meat Group: .Two ounces of cheese .may be used occasionally in place of 2 ounces of meat .

Based on observation, interview, and record review, the facility failed to identify a decline in left hand flexibility for one of two residents (Resident 34), reviewed for range of motion (ROM). As a result, there was the potential for Resident 34 to have a deterioration in ROM, resulting in a loss of independence for activities of daily living (ADL-dressing, bathing, grooming, and personal hygiene). Findings: Resident 34 was admitted on [DATE], with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . On 12/6/21 at 8:46 A.M., an observation and interview was conducted with Resident 34, while in her room. Resident 34 was standing with her left hand clutched in a fist. Resident 34 stated her left hand started to ball-up in August after she tripped. Resident 34 was physically unable to fully extend her fingers out, without manually using her right hand to assist with the extension. Resident 34 denied any pain or swelling to the left hand or fingers. Resident 34 stated she would like to have some therapy, to see if the balling up could be fixed. On 12/7/21 at 1: 41 P.M., an observation and interview was conducted with Resident 34 while she was walking in the hallway. Resident 34 was observed with her left hand tightened into a fist. Resident 34 could partially open her hand when asked to. Resident 34 denied pain, but said it had been slowly getting worse. Resident 34 stated she would like have therapy, so it could get better. On 12/7/21 at 2:52 P.M., Resident 34's clinical record was reviewed: Per the annual Minimal Data Set (a clinical assessment tool), dated 11/5/21, a cognitive assessment score of 15 was listed, indicating cognition was intact. The functional status for Activities of Daily Living indicated the resident required one staff for set-up only. The Rehabilitation Services Screening Tool, dated 8/5/21 and 10/22/21, indicated Resident 34 was assessed and had no limited range of motion in her hands. The Weekly Nursing Assessments, dated 11/22/21 and 11/30/21, indicated Resident 34's had no ROM issues identified. Per the care plan, titled [CONDITION(S)], dated 11/4/19, list interventions, .Identify and record impact on function . There was no documented evidence a care plan was developed for ROM deficits. On 12/8/21 at 8:12 A.M., Resident 34 was observed sitting on the side of bed, eating breakfast with her right hand. Resident 34's left hand was clutched in a fist. On 12/8/21 at 8:25 A.M., an interview was conducted with LN 1. LN 1 stated weekly nursing assessments required complete head to toe resident assessments. LN 1 stated the assessments were important to identify issues such as skin, behaviors, and new injuries. LN 1 stated if issues were identified, the issues needed to be communicated and documented. LN 1 stated if ROM deficits were identified, the physician, responsible party and director of rehab should also be informed, so a plan of care could be developed. LN 1 stated limited ROM could affect a resident's independence and movement, making them more dependent on staff. On 12/8/21 at 8:44 A.M., an interview was conducted with CNA 1. CNA 1 stated contractures (shortening of the muscles), meant the resident was unable to fully move or extend the muscle group. CNA 1 stated if she noticed a resident with a deficit in their ROM, she would inform the LNs, so they could assess the resident and then contact the physician. CNA 1 stated limited ROM should be corrected as soon as possible, or else the condition could worsen or become permanent, making the resident more dependent on staff. On 12/8/21 09:02 A.M., an interview was conducted with RNA 1. RNA 1 stated if a decrease in a resident's ROM was identified, it needed to be reported to the LNs and addressed immediately. RNA 1 stated physical therapy would get a physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . RNA 1 stated if the condition went unidentified the resident's flexibility could worsen, resulting in the resident's inability to perform his or her own activities of daily living. On 12/8/21 at 9:16 A.M., an interview was conducted with the DOR. The DOR stated if a resident had limited ROM, a physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . The DOR stated stretching exercises could be initiated and the condition should be monitored and tracked. The DOR stated he expected CNAs and LNs to inform the physical therapy department if any issue were identified. On 12/8/21 at 9:27 A.M., the DOR examined Resident 34 as she sat on the side of her bed. The DOR stated Resident 34 was unable to fully extend her ring finger on the left hand, and she should be fully assessed. The DOR stated the limited ROM should have been captured by staff. On 12/8/21 at 9:50 A.M., an interview was conducted with the DON. The DON stated she expected staff to capture and identified any changes in resident conditions. The DON stated a decrease in ROM could affect a resident's independence. Per the facility's policy, titled ROM and Contracture Prevention, dated January 2021, .1. All residents will have a comprehensive .assessment performed to identify contracture problems . 2.recommendations, goals and interventions will be established .

Based on observation, interview and record review, the facility failed to ensure safe and effective Dietetic Services oversight when: 1. A menu alternative was produced without weighing the ingredients, 2. The same food alternative was allowed daily for one resident, and 3. Documentation of ongoing collaboration between the RD and the FNSD was not maintained. This failure to ensure effective oversight of the day-to-day dietetic services operations had the potential to place 50 residents at nutritional risk, and further compromise the residents' medical status. (Cross reference F803) Findings: 1. On 12/8/21 at 11:31 A.M., an observation of the lunch food production was conducted. The main entrée was a three-ounce portion of tilapia. Dietary Aide 1 (DA 1) was preparing a grilled cheese sandwich. Per DA 1, the grilled cheese sandwich was for Resident 23. DA 1 stated the facility offered an alternate menu of three or four items in the event a resident did not want the main entrée. DA 1 stated she used two slices, or two ounces of cheese, to make the sandwich. On 12/8/21 at 11:36 A.M., an observation of DA 1 was conducted. DA 1 placed two slices of cheese on a food scale and read the weight as under one ounce. DA 1 took two different slices of cheese from the box, placed them on the scale, and read the weight as one ounce. Per DA 1, We will have to use more cheese to make the grilled cheese sandwiches. On 12/8/21 at 11:40 A.M., an interview was conducted with the Food & Nutrition Services Director (FNSD). Per the FNSD, the alternates list was offered to residents in case they did not want the main entrée. The FNSD stated she was aware of the importance of weighing the cheese since it was providing the protein for the lunch meal. Per the FNSD, the grilled cheese sandwich was supposed to have two ounces of cheese. The FNSD stated she was responsible for ensuring the recipe was followed. The FNSD stated the alternates list was approved by the facility's RD. On 12/8/21 at 2 P.M., a review of the facility's grilled cheese sandwich recipe was conducted. The portion size was listed as, 1 sandwich = 2 oz protein. The recipe listed eight servings, or eight sandwiches, would require 16 slices of cheese (or two slices per sandwich). An additional document, titled Meal Service Alternatives Fall 2021 listed Grilled Cheese Sandwich as an alternate entrée, with the instruction to notify Dietary or Nursing if choosing an alternative item in place of the regular menu item served. 2. On 12/8/21 at 11:31 A.M., an observation of the lunch food production was conducted. The main entrée was a three-ounce portion of tilapia. Dietary Aide 1 (DA 1) was preparing a grilled cheese sandwich. Per DA 1, the grilled cheese sandwich was for Resident 23. DA 1 stated Resident 23 requested the grilled cheese sandwich daily as her lunch entrée. DA 1 stated the facility offered an alternate menu of three or four items in the event a resident did not want the main entrée. On 12/8/21 at 11:40 A.M., an interview was conducted with the FNSD. Per the FNSD, the alternates list was offered to residents in case they do not want the main entrée. The FNSD stated the alternates list was approved by the facility's RD. On 12/8/21 at 2 P.M., a review of a facility document, titled Meal Service Alternatives Fall 2021, was conducted. The document listed Grilled Cheese Sandwich as an alternate entrée, with the instruction to notify Dietary or Nursing if choosing an alternative item in place of the regular menu item served. 3. On 12/8/21 at 11:40 A.M., an interview was conducted with the FNSD. Per the FNSD, she and the RD met weekly to discuss any resident nutritional concerns, kitchen sanitation, and staff training. The FNSD stated there was no documentation from their meetings of what was discussed. On 12/9/21 at 9:51 A.M., an interview was conducted with the RD. The RD stated it was her responsibility to review the menus for nutritional adequacy, including the alternates menu. The RD stated the alternates menu was necessary to provide a variety of food choices for the residents. Per the RD, the grilled cheese should have contained two ounces of cheese to provide an adequate amount of protein. The RD stated, I did not look at the nutrition information for the alternate items and I should have. The RD stated she was not aware Resident 23 was requesting the grilled cheese sandwich daily, and there had been no limit on the frequency of requested menu alternates. Per the RD, That is something I should know about. It would not be in the best interest of the resident to eat the same food daily. The RD stated she and the FNSD met weekly, but they did not document the meetings. The RD stated, We should document our discussions. Per a facility Job Description, dated 2018 and titled FNS Director, .Duties and Responsibilities: .3. Is responsible for the preparation and service of all food and ensures that approved menus and accompanying recipes are followed .8. Make menu adjustments as needed according to .resident request, with final approval of the Dietitian . Per a facility policy, dated 2018 and titled Personnel Management, .Responsibilities of the Consultant Dietitian .The Dietitian will .assure the professional food & nutrition service needs of the facility are met. This will include, but is not limited to .meal service accuracy and enforcement/education of State, County and Federal regulations .

Based on interview, and record review, the facility failed to provide wound care instructions upon discharge for one of two sampled residents (1). As a result, Resident 1's responsible party (RP) did not receive appropriate wound care discharge instructions. Findings: Resident 1 was admitted to the facility on [DATE] with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Resident 1's clinical record was reviewed on 2/10/21. Per the facility's discharge summary note dated 1/16/21 at 4:25 P.M. (2 days after the discharge), a licensed nurse (LN) documented, .Treatments: Raised reddened area measuring 12 by 12 cm (centimeters) at back, left scapular (shoulder) area. Cleanse with NS (normal saline) and pat dry, leave open to air. On 2/10/21 at 10:42 A.M., an interview was conducted with the Social Worker (SW). The SW stated the expectation was wound care instructions should be given on the day of discharge and documented. On 2/10/21 at 11:38 A.M., an interview and review of Resident 1's health record and discharge instructions were conducted with the Director of Nursing (DON). The DON stated Resident 1's RP refused to sign the discharge instruction. The DON stated she did not document anywhere in Resident 1's clinical record that the RP refused to sign. The DON stated that if it was not clearly documented, there was no teaching done. During review of the facility's undated form titled Discharge Instructions, the DON stated the form was provided as additional information to all residents who were going home. The DON stated the form should be signed by the resident or the RP indicating they understood the instructions. On 2/24/21 at 2:05 P.M., an interview was conducted with Licensed Nurse (LN) 1. LN1 stated when discharging a resident, instructions were given to both the resident and the RP. The LN would have the resident, or the RP sign the form indicating they received and understood the discharge instructions. LN1 further stated that if the resident or the RP refused to sign the document, it should be indicated on the form as, Refused to sign, and have another LN sign and witness. In addition, LN1 stated the discharge summary note should be done on the day of discharge, then a copy was given to the resident or the RP before they left the facility. On 2/24/21 at 4:20 P.M., a joint interview was conducted with the DON and LN1. LN1 stated, I did not give the RP a copy of the discharge summary and instructions. I gave the instructions verbally and did not document that the RP refused to sign. The DON stated, when the RP refused to sign the document, it should have indicated, Refused. The DON stated the discharge summary note should be done on the day of discharge and copy should be given to the resident or the RP. Per the facility's policy titled Admission, Transfer, and Discharge Rights revised 10/2007, .C. Complete discharge instructions form and provide direction to Resident/Family as needed. Obtain signature to verify directions. Give copy to resident, place original in chart .

Based on interview and record review, the facility failed to ensure resident's medical records were completed after receiving the COVID-19 vaccine for 2 of 2 sampled residents (1, 2). In addition, there were no physician's orders to administer the vaccine. As a result, the resident's medical record did not reflect the residents current health status. In addition, medications were administered without a physician's order. Finding: 1. Resident 1 was re-admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. On 3/3/21 at 12:15 P.M., an interview was conducted with the Director of Nursing (DON). The DON stated the facility had a contract with the local pharmacy to administer the COVID-19 vaccine and the facility staff were responsible for the documentation in the medical record about the vaccine and post-vaccine assessments. The DON further stated Resident 1 received the COVID-19 vaccine on 1/14/21. A review of Resident 1's medical record was conducted. There was no documented evidence that Resident 1 received a COVID-19 vaccine or a physician's order to administer the vaccine. On 3/3/21 at 4:15 P.M., the DON stated the Infection Preventionist Nurse (IPN) was responsible for getting the physician's order and document in the resident's medical record about the COVID-19 vaccine. The DON stated the IPN was no longer working at the facility. The DON stated there should have been a physician's order and documentation in Resident 1's medical record about receiving the vaccine and there was none. 2. Resident 2 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. On 3/3/21 at 12:15 P.M., an interview was conducted with the Director of Nursing (DON). The DON stated the licensed nurses should monitor the residents who received the COVID-19 vaccine every shift for 72 hours for side effects. A review of Resident 2's medical record was conducted. According to the facility's Progress Notes, dated 2/4/21, indicated Resident 2 received a second dose of the COVID-19 vaccine in the right upper arm. There was no documented evidence that Resident 2 was monitored or observed for the COVID-19 vaccination side-effects on 2/5/21 in the morning and evening shifts. In addition, there was no physician's order to administer the vaccine. On 3/3/21 at 4:15 P.M., the DON stated the licensed nurse was responsible for documenting in the resident's medical record about the post COVID-19 vaccine assessment. The DON further stated the licensed nurse who was responsible for Resident 2's assessment was no longer working at the facility. The DON stated there was no physician's order to administer the vaccine and the licensed nurse did not document Resident 2's monitoring after the vaccine. According to the facility's policy and procedure, revised 9/17, titled Nursing Administration, Section: Care and Treatment, Subject: Immunization, COVID-19, .3. For residents who receive vaccination, the following information will be documented in the resident's electronic health record: The date of vaccination, Lot number, Expiration Date, Site of vaccination, Name of person administering the vaccine . and .7. Post-vaccination monitoring of the resident, including for potential [MEDICATION NAME], will be completed . According to the facility's policy and procedure, revised 1/21 titled Policy/Procedure - Nursing Clinical, Section Licensed Nurse Procedures, Subject: Physician Orders, Transcribing, .All orders for medication and treatment shall be in writing .An order shall be considered to be in writing if dictated to a LPN and/or RN and signed by the attending physician .

Based on interview and record review, the facility failed to complete an accurate Minimum Data Set (MDS-a federally mandated process for clinical assessment of all residents in Medicare or Medicaid certified nursing homes. This process entails a comprehensive, standardized assessment of each resident's functional capabilities and health needs) quarterly assessment for one of three residents (Resident 1) reviewed for Quality of Care. As a result, the quarterly assessment did not provide a full picture of Resident 1's current medical status. Findings: Resident 1 was admitted to the facility on [DATE] with diagnoses, which included [MEDICAL CONDITION] spine (lower back) and the pelvis (hips), per the Admission Record. On 3/4/21, a record review was conducted: According to the physician's orders [REDACTED]. According to the quarterly MDS, dated [DATE], Section J0100 Pain Management, Section B: Received PRN (as needed) pain medication? Listed No Section C: Received non-medication intervention for pain? Listed No. On 3/4/21 at 1:26 P.M., an interview and record review was conducted with the MDS nurse (MDSN) regarding Resident 1's 1/26/21, quarterly review. The MDSN stated when conducting quarterly and annual MDS assessments, she reviewed the resident's medical record which included nurse's notes and physician's orders [REDACTED]. The MDSN reviewed Resident 1's last quarterly Pain Management assessment. The MDSN stated she missed the prn medication and the non-pharmalogical interventions, which were both listed on the physician orders. The MDSN stated by missing the pain assessment questions, she was not providing CMS (Centers for Medicare & Medicaid Services) a clear picture of Resident 1's pain management regimen. According to the CMS RAI (Resident Assessment Instrument) Version 3.0 Manuel, dated October 2016, .Pain Management .Coding Instructions for J0100B .Code 0, No if medical record does not contain documentation that prn (as needed) was ordered. Code 1, Yes if medical record does contain documentation that a prn medication was ordered .Coding Instructions for J0100C .Code 0, No if medical record does not contain a non-medication pain intervention was ordered. Code 1, Yes is medical record contains documentation that a non-medication pain intervention was part of the care plan and it is documented .

Based on observation, interview, and record review, the facility failed to remove a controlled medication (medications that can cause physical and mental dependence and are regulated by the Drug Enforcement Administration) from the medication cart, two days after it was discontinued for one of three residents (Resident 1), reviewed for Pharmaceutical Services. This failure had the potential for the controlled medication to be diverted (taken without permission) or being administered by accident. Findings: Resident 1 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. On 3/4/21, a record review was conducted: According to the physician's orders [REDACTED]. According to the Progress Notes, titled Change of Condition, dated 2/27/21 at 7:20 P.M., Resident 1 was transported to the hospital for evaluation. Per the Post-Hospital Transfer Summary, dated 3/2/21 at 12:41 P.M. Resident 1 was being readmitted with orders to discontinued the [MEDICATION NAME] oral solution of 15 milligrams and start [MEDICATION NAME]-[MEDICATION NAME] (a medication is used to relieve moderate to severe pain) 5 mg-325mg . On 3/4/21 at 12:42 P.M., an observation and interview was conducted with Licensed Nurse (LN 5) of the east hall medication cart. The narcotic drawer, contained two brown clear-glassed bottles, labeled [MEDICATION NAME] with Residents 1's name on both bottles. The larger bottle was unopened and contained 240 ml (milliliters) of liquid. The smaller bottle contained 40 ml of liquid remaining. LN 5 stated Resident 1 was readmitted on [DATE] and the physician discontinued the [MEDICATION NAME] upon readmission. LN 5 stated when narcotics were discontinued, the Director of Nursing (DON) removed the drug and both nurses signed the controlled drug record that the medication had been removed. LN 5 stated Resident 1's [MEDICATION NAME] should have been removed from the cart once the discontinue order was known. On 3/4/21 at 12:53 P.M., an interview was conducted with LN 6, who was managing the west medication cart. LN 6 stated discontinued narcotics needed to be removed from the medication cart within 24 hours. LN 6 stated the day shift LNs usually removed meds, because that was the time of day the DON was available and both nurses could sign that the medication was removed. LN 6 stated discontinued narcotic should be removed as soon as possible, to avoid the medication being administered by accident or from being diverted. On 3/4/21 at 12:55 P.M. an interview was conducted with the DON. The DON stated she expected LNs to notify her when narcotics were discontinued, so she could remove them from the cart. The DON stated staff were required to count the narcotics at the beginning of every shift and she conducted an audit every morning of narcotic reconciliation. The DON stated it was best nursing practice to remove narcotics from the medication cart as soon as possible, to avoid diversion. On 3/5/21 at 2:56 P.M., an interview was conducted with the facility's Consulting Pharmacist (CP). The CP stated discontinued narcotics, especially liquid narcotics should be removed from the cart, as soon possible to avoid diversion. The CP said the only exception would be a weekend, when the DON was not available until Monday. The CP stated Resident 1 was readmitted on a Tuesday 3/2/21, so the drug should have been removed Tuesday or Wednesday morning at the latest. According to the facility's policy, titled Medication Administration-Destruction, dated May 2007, It is the policy of this facility to establish uniform guidelines concerning the destruction of medications safely and effectively. The policy did not provide guidance on removing discontinued narcotics from the medication cart.

Based on interview and record review, the facility failed to ensure a swallow evaluation was provided in a timely manner for one of 2 sampled residents (1). This failure had the potential to cause a delay in the implementation of interventions and miscommunication amongst staff to safely meet Resident 1's needs. Findings: Resident 1 was readmitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Resident 1's medical record was reviewed on 3/6/18. A physician order [REDACTED]. During a joint interview and record review on 3/6/18 at 10:15 A.M. with the Social Worker (SW), the SW stated she had placed the referral for speech/swallow eval/services for Resident 1 to Resident 1's insurance company on 2/21/18 and waited for approval. However, there was no documentation that indicated the SW made a follow up communication for this referral, whether the insurance company received it or if it was going to be approved. The SW further stated, I did not document that I followed up. Additional records were reviewed on 3/6/18, a document titled, Result Review Report, dated 4/10/18, indicated Resident 1 had a swallow function procedure at (name of hospital) on 4/10/18, a total of 35 days from the date it was ordered. There was no evidence of documentation that the SW notified the ordering physician of the delay in service. During an interview on 4/20/18 at 1:25 P.M. with the Director of Nursing (DON), the DON stated there were no policies and procedures related to specified timeframes in completing outside referral services. The DON further stated there should have been documentation that indicated communication between the facility and the insurance company on referrals made in order for services to be completed timely and documentation the facility had notified the ordering physician of the delay.

Based on interview and record review, the facility failed to ensure the medical records for one of two residents (1) contain accurate documentation of time and/or day that Resident 1 left the facility premises. This failure had the potential to cause miscommunication amongst staff regarding Resident 1's welfare and safety and the resident's needs for maintaining continuity of care. Findings: Resident 1 was readmitted to the facility on [DATE] with [DIAGNOSES REDACTED]. During a record review on 6/15/18, a physician order [REDACTED]. Another document titled Temporary Absence Release Form was reviewed, this form had areas to be filled out that indicated: Date (AM/PM), Dates of return (AM/PM), Patient/Responsible Party, Relationship and Witness. There were missing documentation for dates 4/3/18, 4/5/18, 4/24/18, 5/15/18, 5/22/18, 5/24/18, 5/31/18, and 6/5/18. During an interview with Certified Nurse Assistant (CNA) 1 on 4/20/18 at 1:05 P.M., CNA 1 stated a form was filled out when Resident 1 went out of the facility with his sister for staff to know that he was safe, on where he went and what time he came back to the facility. During an interview on 6/15/18 at 4:05 P.M. with the Director of Nursing (DON), the DON confirmed the form had missing and incomplete documentation. The DON stated the facility policy was not followed when documentation on the forms were not completed and were inaccurrate. The facility policy titled Leave, Signing Resident Out on-CA dated 7/07, indicated, It is the policy of this facility that all residents leaving the premises must be signed out .10. Residents must be signed in upon return to the facility .

Based on observation, interview and record review, the facility failed to ensure Resident 1 was monitored during an outdoor activity. As a result, Resident 1 eloped from the facility and was at risk for physical and psychosocial harm. Findings: Resident 1 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. On 7/23/19 at 1:45 P.M., an interview was conducted with the Director of Nursing (DON). Per the DON, Resident 1 had been outside at an activity with an Activity Assistant (AA). Resident 1 had been sitting with another resident, away from the location of the activity and was not in sight of the AA. A second resident, Resident 2, had assisted Resident 1 in climbing over the fence to get away from the facility. The DON stated Resident 1 was at high risk for elopement (likely to try to escape), so she should have been monitored closely. On 7/23/19 at 2:20 P.M., a concurrent observation and interview of the outdoor area was conducted with the DON. Five residents were outdoors with the AA, participating in an activity. A six-foot fence surrounded the outdoor area. A black hose was attached to the fence at approximately 18 from the ground. The hose was attached to each fence segment with a clamp. Four large diameter trees (approximately 24) were spaced between the activity area and the property's rear fence. The DON demonstrated how Resident 1 may have hidden from the AA behind a tree, then with Resident 2's help, have stepped onto the hose and been boosted over the fence. On 7/23/19 at 2:35 P.M., an interview was conducted with the Director of Maintenance (DM). Per the DM, the black hose is a sprinkler hose used by their gardening service. The DM stated the facility did not use it, and he was unaware it could be a safety concern in terms of elopement. The DM stated he will call the gardening service to find out if the hose could be removed for safety. On 7/23/19 at 2:50 P.M., an interview was conducted with the AA. The AA stated she had five residents outside for a music activity on 7/20/19 when the elopement occurred. The AA stated Resident 1 had moved to a bench to speak to Resident 2, and was not a part of the activity although she had initially gone outside to attend the music activity. The AA stated at some point, Residents 1 and 2 had moved behind a tree, out of view, and Resident 2 had boosted Resident 1 over the fence. The AA stated she did not know if Resident 1 used the black hose to get over the fence as the incident occurred out of her view. The AA stated the expectation is to keep all residents where they can be seen, but this had not happened on 7/20/19. On 7/23/19 at 3:40 P.M., an interview was conducted with the DM. The DM stated the gardening service had informed him the hose served no purpose and could be removed. The DM stated the hose, and all clamps, had been removed from the fence. On 7/23/19, a record review was conducted with the DON. The following documents were reviewed: Elopement/Wandering Evaluation: Resident 1 was deemed high risk for elopement. The DON stated that indicated Resident 1 was considered likely to elope from the facility, so she should have been monitored closely at all times. Per the DON, all staff should be aware Resident 1 was at risk for elopement. Activity Assistant job outline: the document lists .Don't leave Residents unattended always leave them with a CNA (certified nursing assistant) or staff member . Per the DON, the AA did not follow the job outline. Policy: Per a facility policy, titled Elopement, and revised 6/2013, It is the policy of this facility to provide a safe environment .The facility will plan their care to prevent .elopement . Per the DON, the AA did not ensure a safe environment for Resident 1. On 3/24/20 at 12 P.M., a telephone interview was conducted with the Activity Director (AD). Per the AD, the AA had not followed the protocol for monitoring all residents. The AD stated the AA should have had all residents within her line of sight at all times, or should have gotten help while she checked on Resident 1 and Resident 2. Per the AD, That might have kept the elopement from happening. The AD stated the facility now follows the process of no more than five residents per staff member, and no additional elopements had occurred.

Based on observation, interview, and record review, the facility failed to ensure practices that mitigated the risk of resident food contamination were followed, when: 1. Dishware and utensils were stored while wet. In addition, wet water pitchers were air dried outside of the kitchen next to soiled linen barrels. 2. Resident dishware and kitchen equipment were stored with dirt, debris, and objects resembling rat feces on them. 3. Spoiled produce was stored amongst unspoiled produce. 4. Clean dishware and utensils had food debris on them. 5. Glassware had cracks and a food scoop had a melted handle. These failures to mitigate potential food contamination may result in foodborne illness (illness caused from consumption of contaminated or toxic food). Findings: 1. On 2/4/20 at 8:15 A.M., a joint kitchen observation and interview was conducted with the DDS. Five plastic water pitchers and two plastic food prep tubs were wet when stored in the cabinet. Two wet food scoops were stored in the drawer above the cabinet. The DDS stated clean dishes and utensils should not have been put away wet as this could lead to contamination. The DDS stated dishware should be air dried first and then stored for next use. On 2/4/20 at 8:50 A.M., a joint kitchen observation and interview was continued with the DDS. Five plastic water pitchers and two plastic food prep tubs were observed air drying on a portable food cart outside of the kitchen. The sun was shining directly on the dishware. The cart with drying dishware was placed approximately four feet away from several barrels labeled soiled linen. Weeds, dirt, leaves, and a soiled mop and bucket surrounded the food cart and drying dishware. The DDS stated I have no room to dry them inside. The DDS stated the dishware could become dirty and contaminated when air drying outside of the kitchen. On 2/6/20 at 10 A.M., an interview was conducted with the facility's RD. The RD stated dishes and utensils should not be put away wet. The RD stated it was her expectation that dishware be air dried prior to being stored. The RD further stated it was not an acceptable practice to air dry dishware outside in the elements and next to soiled items. The RD stated I've never seen anything like that. Per the facility's policy titled Dish Washing, dated 2018, . 5. Dishes are to be air dried in racks before stacking and storing . 2. On 2/4/20 at 8:50 A.M., a joint kitchen observation and interview was conducted with the DDS. Two portable outside kitchen storage areas were inspected. The DDS stated dishware used for residents and kitchen equipment were stored within the portable storage sheds. The first storage shed had shelves with dishware covered in a layer of dust. A food slicer and food processor was placed directly on the bottom of the storage unit. The food slicer and food processor were covered with a thick layer of dirt and leaves. The food slicer had small black objects resembling rat feces on it. The DDS stated the dishware and kitchen equipment in the first storage shed were dirty and the black objects looked like turds (feces). The DDS stated the condition of the outside storage shed was not acceptable. On 2/6/20 at 10 A.M., an interview was conducted with the facility's RD. The RD stated she was not aware kitchen equipment and dishes were stored in portable storage sheds outside. The RD stated the kitchen equipment in the outside storage shed should not have been stored directly on the bottom of the storage container. The RD stated the dishware and kitchen equipment should not have been visibly soiled with dust or dirt. The RD stated there should not have been anything resembling rat feces near kitchen equipment or dishware. Per the facility's policy titled Sanitation, dated 2018, .9. All utensils, counters, shelves and equipment shall be kept clean, . 3. On 2/4/20 at 8:20 A.M., a joint kitchen observation and interview was conducted with the DDS. The reach-in refrigerator (#2) had a large uncovered plastic container with tomatoes and green bell peppers in it. Three green bell peppers had large black fuzzy areas the size of quarters resembling mold on them. The three green bell peppers had a slippery, slimy feel. The DDS stated the three bell peppers should not be there with the rest of the vegetables. The DDS stated the three bell peppers were spoiled and should have been thrown away. On 2/6/20 at 10 A.M., an interview was conducted with the facility's RD. The RD stated there should not be any spoiled produce mixed in with unspoiled produce. The RD stated the three spoiled bell peppers should have been removed from circulation. Per the 2017 US FDA Food Code, 3-302.11 Packaged and Unpackaged Food -Separation, Packaging, and Segregation. (A) FOOD shall be protected from cross contamination by: .(7) Not Storing damaged, spoiled, or recalled FOOD .held in the FOOD ESTABLISHMENT as specified under § 6-404.11 . Per the facility's policy titled Storing Produce, dated 2018, 1. Check boxes of fruit and vegetables for rotten, spoiled items . Throw away all spoiled items .When storing vegetables .green peppers, . they will stay fresh longer if you place them in a sealed bag or container. 9. Remove the wilted or spoiled portions of lettuce, celery, and other fresh vegetables in the refrigerator often so they don't cause the rest of the vegetables to spoil . 4. On 2/4/20 at 8:20 A.M., a joint kitchen observation and interview was conducted with the DDS. The dishware and utensil storage area was observed. Six food serving scoops used for puree, one ladle, and one pair of tongs had dried, caked on food debris. The DDS stated the scoops, ladle, and tongs had not been thoroughly cleaned. The DDS stated it was her expectation for dishware and utensils to be double checked to ensure they were thoroughly cleaned before storing them. On 2/6/20 at 10 A.M., an interview was conducted with the facility's RD. The RD stated the dishware and utensils should have been thoroughly cleaned before being stored. The RD stated clean utensils should not have dried on food debris. On 2/6/20 at 12:50 P.M., an observation of the dishwashing process was conducted with DA 1. DA 1 stated the dishes on the counter were clean and were air drying. Two glasses and the top and bottom container used to puree food was air drying with visible food debris on them. DA 1 stated clean dishes should not have food debris on them. DA 1 stated the dishes should have been checked to ensure they were thoroughly cleaned. Per the facility's policy titled Dish Washing, dated 2018, .1. Gross food particles shall be removed by careful scraping and pre-rinsing in running water . 5. On 2/4/20 at 8:20 A.M., a joint kitchen observation and interview was conducted with the DDS. The dishware and utensil storage area was observed. One food scoop used for puree had a melted handle that was cracked and had holes in it. The DDS stated the scoop should not be in circulation for use. The DDS stated the scoop should have been thrown out and replaced with a new one. On 2/6/20 at 10 A.M., an interview was conducted with the facility's RD. The RD stated kitchen utensils and dishware should be kept in good condition. On 2/6/20 at 12:50 P.M., an observation of the dishwashing process was conducted with DA 1. Plastic glassware was observed stored on a rack. DA 1 stated the glassware was clean and ready for use. Three plastic drinking glasses had cracks and chips along the bottom and top rim of the glasses. DA 1 stated cracked and chipped drinking glasses were supposed to be thrown away as cracks could harbor germs. Per the facility's policy titled Sanitation, dated 2018, . 9. All utensils, counters, shelves and equipment shall be kept clean, maintained in good repair and shall be free from breaks, corrosions, open seam, cracks and chipped areas. 10. Plastic ware, china and glassware that becomes unsightly, unsanitary or hazardous because of chips, cracks or loss of glaze shall be discarded .

Based on observation, interview, and record review, the facility failed to implement the facility's policy and conduct a bioethics committee (committee to support resident rights and make decisions regarding healthcare) when making complex decisions on behalf of one of 15 residents (9) who lacked decision making capacity and had no responsible party. This failure placed Resident 9 at risk for having medical decisions made that were not in the resident's best interest. Findings: Resident 9 was admitted to the facility on [DATE] and readmitted on [DATE] with [DIAGNOSES REDACTED]. On 2/4/20 at 10:19 A.M., an observation was conducted. Resident 9 was propelling himself up and down the hall in his wheelchair. Resident 9 made mumbling noises and laughed when spoken to. Resident 9 would not engage in meaningful conversation. A review of Resident 9's history and physical examination [REDACTED]. Furthermore, per Resident 9's History and Physical dated [DATE], .No family or relatives found for this pt (patient) . A review of Resident 9's MDS assessment (an assessment tool) Section C, dated 10/31/19, indicated the resident scored 00 on the BI[CONDITION] which indicated the resident was cognitively impaired. On 2/6/20 at 12:40 P.M., an interview was conducted with the LTC Ombudsman (resident advocate). The LTC Ombudsman stated she had been assigned as ombudsman to the facility for the last seven years. The LTC Ombudsman stated she had never been part of any bioethics committee conducted for Resident 9 or any other resident in the facility. On 2/6/20 at 3:07 P.M., an interview was conducted with the SSD. The SSD stated Resident 9 did not have mental capacity to understand or make decisions. The SSD stated the facility conducted one bioethics committee in 2013 for Resident 9. The SSD stated there should have been a bioethics committee conducted for Resident 9 with every decision that required consent or participation of the resident or responsible party. A review of Resident 9's Verification of Resident Informed Consent, dated 5/15/19, for Psychotherapeutic Drugs (drugs that control thoughts, mood, or behavior) Classification of Drug . [MEDICATION NAME] 500 mg (a psychotherapeutic drug) . The box was checked next to .I have reviewed with the resident the following material information . and was signed by MD 1 for obtaining informed consent. The form was also signed by the DON for verifying consent was obtained by the physician. A review of Resident 9's physician orders, dated 5/15/19, indicated the resident received [MEDICATION NAME] 500mg to treat [MEDICAL CONDITION]. On [DATE] at 8:09 A.M., a joint interview and record review was conducted with the DON. The DON reviewed Resident 9's Verification of Resident Informed Consent, dated 5/15/19 for [MEDICATION NAME] 500 mg. The DON stated MD 1 did not explain the risks and benefits of the medication to Resident 9 because the resident did not have the mental capacity to understand or make decisions. The DON stated she signed that consent had been verified knowing the physician did not obtain consent. The DON stated psychotherapeutic medications were an important part of a resident's medical care. The DON stated there should have been a bioethics committee conducted to discuss the medication risks and benefits and whether or not Resident 9 should be treated with [MEDICATION NAME]. The DON stated there should have been a bioethics committee conducted with all required members as per facility policy. The DON stated, we messed up on this one. On [DATE] at 3:51 P.M., a telephone interview was conducted with MD 1. MD 1 stated the risks and benefits of [MEDICATION NAME] 500 mg were not explained to the resident since the resident lacked capacity. MD 1 stated he continued what the previous physician ordered, and had not obtained consent. MD 1 stated he was not part of a bioethics committee to discuss and make the decision to use [MEDICATION NAME] for Resident 9. MD 1 stated he could not recall being part of a bioethics committee for any residents of the facility. Per the facility's undated policy titled Resident Rights Bioethics Committee/Epple Bill, .When situations arise that involve complex bioethical decisions, a Bioethics committee/IDT shall meet to address the issues . possible Bioethics Committee/IDT involvement include: . D. To act as surrogate decision maker for residents who are incapable of making their own decisions and have no responsible party or interested person . 3. The Bioethics committee/IDT is composed of: Facility administrator, director of nursing services, medical director/attending physician at SNF, social services director/designee, LTC Ombudsman . Per the facility's policy titled Informed Consent-CA, revised May 2018, .2. A physician's orders [REDACTED]. Procedures . 2. To use the Verification of Informed Consent form, facility staff shall: a. Confirm that the physician who obtained Informed Consent has provided all necessary and required information relative to the drug/treatment/procedure .

Based on observation, interview, and record review, the facility failed to protect resident belongings for one of 15 residents (27) reviewed for personal property. This failure resulted in a potential for resident to resident altercation between Resident 27 and Resident 35. Findings: Resident 27 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. Record. On 2/4/20, at 3:35 P.M., an interview and observation with Resident 27 was conducted. Resident 27 was sitting on his bed and stated his roommate, Resident 35, was stealing his clothes. Resident 27 stated the SSD was informed a week ago about the incident and told Resident 27 that his closet would have to be locked. Resident 27 stated, nothing had been done and felt frustrated because there were no locking devices on Resident 27's closet door. On 2/6/20 at 9:02 A.M., a concurrent observation and interview with CNA 30 was conducted. CNA 30 stated Resident 27 informed CNA 30 that Resident 35 had his clothes, and told CNA 30, Just don't let him (Resident 35) touch my stuff. When CNA 30 opened Resident 27's closet, there was no locking device. CNA 30 stated Resident 35 had the tendency to grab clothes and go into Resident 27's closet, and redirection did not work. CNA 30 further stated, LN 30 was informed of the incident. CNA 30 stated anyone could easily access Resident 27's closet. On 2/6/20, a review of Resident 27's medical record was conducted. There was no documentation in the nursing progress notes, or in the social worker notes, related to Resident 27's missing personal clothing items. On 2/6/20, at 10:48 A.M., a record review and interview with the SSD was conducted. The SSD stated Resident 35 had a behavior of wandering and opening closets. The SSD recalled last week she was informed by CNA 31 of Resident 35 opening closets. The SSD stated there was no documentation of the incident or follow-up. On 2/6/20, at 11 A.M., a record review and interview with the MA was conducted. The MA stated the Maintenance Log book was used to communicate requests between staff and the MA. There was no work request found in the maintenance log to install locks on Resident 27's closet. On [DATE], at 2:43 P.M., an interview with the DON was conducted. The DON stated, the issue with Resident 27's closet being accessed by Resident 35 was not communicated effectively between the nursing staff, the SSD and the MA, when it should have been. The DON stated, the nursing staff, the SSD, and the MA did not intervene immediately to protect Resident 27's belongings. The DON stated this could have caused an altercation between Resident 27 and Resident 35. A review of the facility's policy titled, Personal Property, Resident's, revised May 2007, indicated, .it is the policy of this facility to provide .safety for resident's personal property .

Based on observation, interview, and record review, the facility failed to ensure wound treatments were consistently provided as ordered to one of 15 residents (31), reviewed for quality of care. In addition, a physician's wound treatment order was not carried out, or clarified by nursing staff. These failures had the potential to negatively impact Resident 31's wound healing and to impede the coordination of care. Findings: Resident 31 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Record. 1a. On 2/4/20 at 9:40 A.M., an observation and interview was conducted with Resident 31. Resident 31 was sitting in bed and his right foot was wrapped in a pressure-offloading boot. Resident 31 stated he had wounds on his feet. Resident 31 stated his bandages were supposed to be changed daily. Resident 31 stated he was lucky if they (nursing staff) change it three times a week. Resident 31 stated he did not refuse wound treatments. Resident 31 stated nursing staff just never came. Resident 31's clinical record was reviewed. Resident 31's MDS assessment (an assessment tool) Section C, dated 9/17/19, indicated the resident scored 15 on the BI[CONDITION] (a score of 13-15 indicated cognition was intact). Resident 31's TAR was reviewed as follows: September 2019- daily treatment to right great toe (cleanse with NS, apply [MEDICATION NAME] (ointment), apply cutimed (dressing), apply hydrofoam blue (antibacterial dressing), apply duoderm (dressing), cover with island dressing, and cover site with rolled gauze). The TAR was blank on 9/6/19 and 9/17/19. October 2019- daily treatment to right foot (cleanse with NS, apply antiseptic gel, cover with gauze, and apply compression with rolled gauze). The TAR was blank on 10/17/19 and 10/24/19. November 2019- daily treatment to right foot and heel ulcer (cleanse with NS, apply wet hydrofoam blue, and cover with gauze). The TAR was blank on 11/20/19 and [DATE]. December 2019- daily treatment to left heel (cleanse with NS, apply [MEDICATION NAME], wrap with rolled gauze). The TAR was blank on 12/29/19. -daily treatment to left lateral foot, right lateral foot, and right heel (Cleanse with NS, apply [MEDICATION NAME], soak gauze with Dakin's solution (medicated solution), cover with dressing and wrap with rolled gauze). The TAR was blank on 12/29/19. January 2020- daily treatment to left lateral foot, right lateral foot, and right heel (Cleanse with NS, apply [MEDICATION NAME], soak gauze with Dakin's solution, cover with dressing and wrap with rolled gauze). The TAR was blank on [DATE], 1/25/20, and 1/26/20. - daily treatment to left heel (cleanse with NS, apply [MEDICATION NAME], wrap with rolled gauze). The TAR was blank on [DATE], 1/25/20, and 1/26/20. On 2/5/20 at 3:12 P.M. a joint interview and record review was conducted with LN 1. LN 1 stated Resident 31 required daily treatment to the wounds on his feet. LN 1 stated adherence to wound treatment was very important as Resident 31 was diabetic and diabetic wounds could easily become infected. LN 1 stated nurses were required to sign the TAR after treatment was provided to a resident. LN 1 reviewed Resident 31's TARs and stated the TAR was blank on 9/6/19, 9/17/19, 10/17/19, 10/24/19, 11/20/19, [DATE], 12/29/19, [DATE], 1/25/20, and 1/26/20. LN 1 stated there was no documentation Resident 31 refused wound treatment or was out of the facility on those days. LN 1 stated if the wound treatment was left blank in the TAR then the treatment was not provided to Resident 31. LN 1 stated Resident 31 should have received regular and consistent wound treatments. Multiple attempts were made to interview the main wound treatment nurse and the wound physician. The facility failed to provide the requested information. On [DATE] at 2:30 P.M., an interview was conducted with the DON. The DON stated Resident 31's TAR should not have unsigned treatments. The DON acknowledged if the treatment was not signed, then the treatment was not done. 1b. Resident 31's clinical record was reviewed. Wound Physician Notes dated [DATE], 1/2/20, 1/6/20, 1/13/20, 1/20/20, [DATE], and 2/3/20 indicated, Assessment and Plan: . to right foot x 2 (two wounds) and left foot . 5. Use cutimed sorbact with honey on Friday dressing change and no dressing change on the weekend. On 2/6/20 at 8:35 A.M., a joint interview and record review was conducted with LN 1. LN 1 reviewed Resident 31's clinical record and Wound Physician Notes. LN 1 stated there was no order to use cutimed sorbact with honey on Friday dressing change and no dressing change on the weekend. LN 1 stated the wound physician's assessment and plan was considered an order and should have been followed. LN 1 stated nursing had not carried that order out or asked the physician for clarification. LN 1 stated this should have been done. LN 1 further stated nursing was supposed to read the physician's wound documentation and make note of any recommendations or changes to the treatment plan. Multiple attempts were made to interview the main wound treatment nurse and the wound physician. The facility failed to provide the requested information. On [DATE] at 2:23 P.M., an interview was conducted with the DON. The DON stated a recommendation from the wound physician was considered an order and was expected to be carried out. The DON stated there should have been better coordination of care and communication between the wound physician and nursing. On [DATE] at 4:17 P.M., an interview was conducted with the DON. The DON stated the facility did not have a policy related to coordinating care or communication between physicians and nursing.

Based on interview and record review, the facility failed to administer tube feedings (places food and fluids directly into the stomach through a tube inserted in the abdomen) consistent with a physician's orders [REDACTED]. This failure had the potential for Resident 26 to be placed at risk for altered nutrition related to inadequate caloric intake. Findings: Resident 26 was admitted on [DATE] with [DIAGNOSES REDACTED]. A record review of Resident 26's Order Summary Report, dated 1/31/20, indicated Resident 26 had a physician's orders [REDACTED].M. to run 14 hours daily. A record review of Resident 26's Medication Administration Records (MARs), dated 1/1/20-1/31/20, and 2/1/20-2/29/20, indicated LNs documented the completed amounts of tube feeding for Resident 26 as follows: 1/2/20-1/9/20, 1200 mls daily, [DATE]-11/13/20, 9[AGE] mls daily, 1/14/20, 920 mls, 1/15/20-1/17/20, 11[AGE] mls daily, 1/18/20, 1440 mls, 1/19/20, 1200 mls, 1/20/20-1/22/20, 11[AGE] mls daily, 1/25/20-1/26/20, 8[AGE] mls daily, [DATE], 9[AGE] mls, 1/28/20, 1040 mls, 1/30/20-1/31/20, 8[AGE] mls daily, 2/1/20-2/3/20, 9[AGE] mls daily, and 2/4/20, 1200 mls. On [DATE] at 9:15 A.M., a concurrent interview and record review with LN 18 was conducted. LN 18 stated nurses were to take the completed amount indicated by the feeding pump (pump that delivers continuous tube feeding), calculate the amount provided for their shift, and document the amount. LN 18 stated nurses should continue the tube feeding until the ordered amount was given. LN 18 reviewed Resident 26's MARs and stated nurses were documenting too much or too little of tube feeding, and not as ordered by the physician. LN 18 stated 1120 mls of tube feeding was the physician's orders [REDACTED]. On [DATE] at 10:30 A.M., an interview with the RD was conducted. The RD stated Resident 26 was on tube feeding to prevent weight loss. The RD stated tube feeding orders should be followed to maintain adequate nutrition and hydration to prevent any decline in disease processes. On [DATE] at 2:13 P.M., an interview with the DON was conducted. The DON stated nurses should be following physician's orders [REDACTED]. According to the facility's policy, titled Infection Control Policy/Procedure: Subject Tube Feeding., revised June 2007, .It is the policy of this facility to assure safe practice in providing tube feedings .2.according to the physician's orders [REDACTED]. Check volume control for amount infused and record intake. Clear the volume control .6. Document feeding on tube feeding record .

Based on interview and record review the facility failed to ensure documentation related to providing shower for 2 of 3 sampled residents were completed (2, 3). This failure had the potential to cause miscommunications amongst staff caring for the resident and negatively affect the residents care. Finding: 1. Resident 2 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. An interview with certified nursing assistant (CNA) 1 on 1/22/2020 at 10 [NAME]M., was conducted. CNA 1 stated all residents had shower twice a week. CNA 1 further stated, There's a specific person who does shower. CNA 1 also stated a form titled, Shower form, had to be filled out after each shower. CNA 1 stated if there was no paper filled out it meant shower was not provided. A concurrent interview and record review with CNA 2 on 1/22/2020 at 10:08 [NAME]M., was conducted. CNA 2 stated he was the only person who provided shower for all the residents in the facility. CNA 2 stated, Everyone has 2 shower in a week. CNA 2 stated when shower was provided, it had to be documented on the computer and paper document. CNA 2 further stated, All residents have to have it on shower days (referring to Shower Form). CNA 2 reviewed a pile of Shower Form documentation located in a box. CNA 2 stated this pile had all the residents Shower Form that had not been filed. CNA 2 found Resident 2's Shower Forms for 12/6/19, 1/10/2020 and 1/15/2020. CNA 2 was not able to find for other dates for the month of (MONTH) and January. An interview with the director of nursing on 1/22/2020 at 10:55 [NAME]M., was conducted. The DON stated she expected staff to complete the Shower Form on every shower days. The DON stated, It's important, its evidence that they give shower. A review of facility's policy and procedure titled, Bath Shower, was conducted. This policy indicated, It is the policy of this facility to promote cleanliness, stimulate circulation and assist in relaxation . 9. Document all appropriate information in medical record . 2. Resident 3 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. An interview with certified nursing assistant (CNA) 1 on 1/22/2020 at 10 [NAME]M., was conducted. CNA 1 stated all residents had shower twice a week. CNA 1 further stated, There's a specific person who does shower. CNA 1 also stated a form titled, Shower form, had to be filled out after each shower. CNA 1 stated if there was no paper filled out it meant shower was not provided. A concurrent interview and record review with CNA 2 on 1/22/2020 at 10:08 [NAME]M., was conducted. CNA 2 stated he was the only person who provided shower for all the residents in the facility. CNA 2 stated, Everyone has 2 shower in a week. CNA 2 stated when shower was provided, it had to be documented on the computer and paper document. CNA 2 further stated, All residents have to have it on shower days (referring to Shower Form). CNA 2 reviewed a pile of Shower Form documentation located in a box. CNA 2 stated this pile had all the residents Shower Form that had not been filed. CNA 2 found Resident 3's Shower Forms for 12/4/19 and 1/4/2020. CNA 2 was not able to find for other dates for the month of (MONTH) and January. An interview with the director of nursing on 1/22/2020 at 10:55 [NAME]M., was conducted. The DON stated she expected staff to complete the Shower Form on every shower days. The DON stated, It's important, its evidence that they give shower. A review of facility's policy and procedure titled, Bath Shower, was conducted. This policy indicated, It is the policy of this facility to promote cleanliness, stimulate circulation and assist in relaxation . 9. Document all appropriate information in medical record .