Deficiency Index

Park Avenue Health Center

Arlington, Massachusetts · CCN 225584

24 surveys since 2011, 9 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
106
Surveys
24
Harm or worse
9
Immediate jeopardy
4
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy4

Findings at the most serious level CMS records.

Beyond CMS’s monthly file16/24

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
89
Ownership
For profit - Limited Liability company
Chain
BEST CARE SERVICES
County
Middlesex
Medicare-certified since
1993

CMS ratings

Overall
1
Health inspection
1
Staffing
4
Quality measures
2

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 49 for-profit facilities of 66–99 beds in Massachusetts.

Last survey on record

Jun 22, 2026

140 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.593.58
Registered-nurse hours per resident day1.02—
Annual nurse turnover37.8%39.0%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$113,612 across 3 penalties

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ412.5%K—L—
Actual harmG26.3%H—I—
No harm, potential for more than minimalD2475.0%E26.3%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 32 of the 106 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F6893×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F8423×

    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

  • F6772×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

  • F6862×

    Provide appropriate pressure ulcer care and prevent new ulcers from developing.

  • F5521×

    Ensure that residents are fully informed and understand their health status, care and treatments.

In the surveyor’s words

From the most serious findings on record at Park Avenue Health Center, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF689Nov 19, 2024

    Based on records reviewed, interviews and observations for one of six sampled residents (Resident #1), the Facility failed to ensure they provided an adequate level of staff supervision to prevent an incident of elopement, resulting in injuries. 1) On 11/02/24, Resident #1 who had severe cognitive impaired, and was assessed as being at increased risk for elopement, exhibited increased exit seeking behaviors including making multiple attempts to leave the Facility through alarmed exit doors on the unit, asked staff members for a ride home and required constant redirection by staff. Sometime before lunch, Resident #1 was redirected by a staff member to go to an activity going on in the day room. […]

  • Immediate jeopardy, isolatedF600Oct 11, 2023

    Based on record review, and interview the facility failed to protect one Resident (#2) from neglect out of a total sample of 22 Residents. Specifically, the facility failed to ensure that nursing staff identified multiple treatment orders for one wound and neglected to implement treatments ordered by the physician as instructed by the Wound Clinic for his/her coccyx wound from May 2023 through September 2023. Subsequently, Resident #2's wound deteriorated significantly. In July 2023 Resident #2 was hospitalized and was diagnosed with Stage IV decubitus ulcer with osteomyelitis (an infection of the bone) and erosion of the distal sacrum and proximal coccyx. […]

  • Immediate jeopardy, isolatedF658Oct 11, 2023

    Based on observation, record review, and interview the facility failed to implement physician orders related to pressure ulcers for one Resident (#2) out of a total sample of 22 residents. Specifically, the facility failed to implement treatments ordered by the physician as instructed by the Wound Clinic for his/her coccyx wound from May 2023 through September 2023. Subsequently, Resident #2's wound deteriorated. In July 2023 Resident #2 was hospitalized and was diagnosed with Stage IV decubitus ulcer with osteomyelitis (an infection of the bone) and erosion of the distal sacrum and proximal coccyx. Findings include: Review of the [NAME] Manual of Nursing Practice, 11th Ed. […]

  • Immediate jeopardy, isolatedF686Oct 11, 2023

    Based on observation, record review, and interview the facility failed to implement interventions related to pressure ulcers for two Residents (#2, #27) out of a total sample of 22 Residents. Specifically: 1. For Resident #2, the facility failed to implement treatments to promote healing ordered by the physician as instructed by the Wound Clinic for his/her coccyx wound from May 2023 through September 2023. Subsequently, Resident #2's wound deteriorated. In July 2023, Resident #2 was hospitalized and was diagnosed with Stage IV pressure injury with osteomyelitis (an infection of the bone) and erosion of the distal sacrum and proximal coccyx. Additionally: 2. For Resident #27, the facility failed to follow the recommendations from the wound physician related to his/her heel wound. […]

  • Actual harm, isolatedF689Jun 22, 2026

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), who required the use of a mechanical lift with transfers, the Facility failed to ensure his/her safety was maintained during a mechanical lift transfer to prevent an incident/accident resulting in serious injury. On [DATE], during a transfer the mechanical lift stopped functioning with Resident #1 suspended up in the air in lift sling, staff tried to physically move the mechanical lift to position him/her over the bed, Resident #1's body began to sway in the lift sling, and his/her head struck the bedrail. Resident #1 sustained a head laceration, was transferred to the Hospital Emergency Department for evaluation and he/she required five staples to close the wound. […]

Read 26 findings in full →The most serious and the most recent: 26 of 106 on record.

Every survey on record

FindingsAt actual harm or above

  • Jun 22, 2026Complaint2 findings · 1 harm
  • Dec 3, 2025Standard6 findings
  • Aug 28, 2025Complaint1 finding
  • Apr 29, 2025Complaint1 finding · 1 harm
  • Mar 19, 2025Complaint1 finding
  • Nov 19, 2024Complaint1 finding · 1 harm
  • Oct 18, 2024Standard14 findings
  • Oct 11, 2023Standard6 findings · 3 harm
Show the 16 earlier surveys
  • Sep 15, 2022Standard22 findings
  • Nov 23, 2021Standard18 findings · 1 harm
  • Sep 20, 2021Complaint1 finding · 1 harm
  • Jan 13, 2021Infection control1 finding
  • Dec 28, 2020Infection control2 findings
  • Jun 23, 2020Infection control1 finding
  • Jan 9, 2020Standard6 findings
  • Jul 30, 2019Complaint1 finding
  • Feb 8, 2019Standard1 finding
  • Oct 25, 2018Complaint1 finding
  • Dec 5, 2017Standard1 finding
  • Nov 30, 2016Standard8 findings
  • Dec 4, 2015Standard2 findings
  • Jan 15, 2015Complaint2 findings
  • Aug 27, 2014Standard3 findings
  • Jul 26, 2011—4 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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