Our Lady Of Consolation Nursing and Rehabilitative

In the surveyor’s words

From the most serious findings on record at Our Lady Of Consolation Nursing and Rehabilitative, in the surveyor’s own words.

• Immediate jeopardy, patternF609Mar 11, 2026

  Based on record review, and interviews during a survey, the facility failed to ensure that alleged violations involving abuse, neglect, exploitation, or mistreatment were reported immediately but no later than two (2) hours to the New York State Department of Health. This was identified for seven (7) residents of seven (7) residents: Resident #1, Resident #2, Resident #3, Resident #4, Resident #5, Resident #6, and Resident #7 reviewed for abuse. Specifically, 1) Resident #1's Designated Representative alleged Resident #1 stated to them that their (Resident #1's) arm was twisted. 2) Resident #2 alleged that a certified nursing assistant was rough during care, violated their dignity and did not follow their plan of care during their transfer. […]

• No harm, potential for more than minimal, widespreadF813Apr 12, 2024

  Based on record review and interviews conducted during a Recertification Survey initiated on 4/7/2024 and completed on 4/12/2024, the facility did not ensure that their policy regarding the use and storage of foods brought to residents by family and other visitors included to ensure facility staff assists the resident in accessing and consuming the food if the resident is not able to do so on their own. Specifically, the facility did not provide accommodations for heating and storage of food brought to residents from outside the facility. Additionally, the facility Administrator and the Director of Culinary Services stated that residents who were unable to eat on their own would be provided feeding assistance by facility staff only when facility prepared food was consumed. […]

• No harm, potential for more than minimal, patternF584Jul 2, 2025

  Based on observations, staff interviews, and record review during the Recertification Survey, the facility did not ensure a comfortable environment for residents, staff, and visitors. This was identified on one ([NAME] Unit) of seven units observed during the Environmental Task. Specifically, during an initial tour on 6/25/2025 between 12:45 PM and 1:00 PM of the [NAME] Unit, elevated environmental temperatures between 81 degrees Fahrenheit (F) to 87 degrees Fahrenheit were noted in resident rooms, hallways, and dining areas. The [NAME] Side corridor of the [NAME] Unit Heating Ventilation Air Conditioning Unit (HVAC) and the Package Terminal Air Conditioners (PTAKS) units in multiple resident rooms and the general use area were not functioning as intended. […]

• No harm, potential for more than minimal, patternF725Jul 2, 2025

  Based on record review during the Recertification Survey and Abbreviated Survey (Complaint # NY00359206 ) initiated on 6/24/2025 and completed on 7/2/2025 the facility did not ensure sufficient nursing staff with the appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial wellbeing. This was identified on four ([NAME], [NAME], Deporres and [NAME]) of eight nursing units. […]

• No harm, potential for more than minimal, patternF812Jul 2, 2025

  Based on observations, record review, and interviews during the Recertification Survey initiated on 6/24/2025 and completed on 7/2/2025, the facility did not ensure food was stored, prepared, distributed, and served in accordance with professional standards for food safety. This was evident during the Dining Observation task for one ([NAME] Unit) of seven units. Specifically, during the dining observation on the [NAME] Unit, the temperature of cold food items (tuna sandwich, turkey sandwich, and milk) was above acceptable standards for safe serving temperatures. […]