Northern Riverview Health Care, Inc

In the surveyor’s words

From the most serious findings on record at Northern Riverview Health Care, Inc, in the surveyor’s own words.

• Actual harm, isolatedF627Mar 13, 2026

  Based on record review and interviews during survey, the facility failed to plan a safe and appropriate discharge for one (1) of two (2) residents (Resident #188) reviewed for discharge. Specifically, Resident #188 was admitted from a group home for individuals with intellectual disabilities and at the facility for short-term rehabilitation following hospitalization. The facility discharged the resident on 12/26/2025, without notice, for a non-emergent diagnostic test and the resident was left at the hospital outpatient department. The facility did not have a plan or date set with the group home for the residents' return. The resident was not cleared by a physician to be safely discharged , and the group home had not evaluated the resident's ability to safely return. […]

• No harm, potential for more than minimal, widespreadF812Mar 13, 2026

  Based on observations and interviews conducted during the recertification survey from 03/09/2026 to 03/13/2026, the facility did not store, prepare and serve food in accordance with professional standards for food service safety. Specifically, 1) unlabeled and undated food were stored in the kitchen and unit pantry refrigerators, and 2) expired foods were stored in the kitchen and unit pantry refrigerators.The findings are: The facility policy titled Food Service and revised 05/10/2024 documented all foods should be covered, labeled and dated. […]

• No harm, potential for more than minimal, widespreadF725Feb 27, 2024

  Based on observation, interview and record review conducted during the recertification and abbreviated surveys (NY00328066) from 2/12/24 to 2/27/24, the facility did not ensure that sufficient nursing staff was consistently provided to meet the needs of residents on all shifts. Specifically, 1) multiple residents reported during confidential interviews and the group meeting that the facility was short staffed at times especially at night and on the weekends, there was a lack of timely staff response to call bells, and some stated that they smelled urine odors, 2) multiple nursing staff members reported a lack of sufficient staffing; and 3) analysis of the actual staffing schedule showed that on multiple occasions from January 13, 2024 through February 15, 2024, the facility was below the… […]

• No harm, potential for more than minimal, patternF609May 23, 2025

  Based on record reviews and interviews during an abbreviated survey (NY00355946, NY00334577, NY00336626), the facility did not ensure that all alleged violations involving abuse are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures. […]

• No harm, potential for more than minimal, patternF657May 23, 2025

  Based on record reviews and interviews during an abbreviated survey (NY00355946, NY00334577), the facility did not ensure the comprehensive care plan was updated and revised for 3 out of 3 residents (Resident #1, Resident #3, Resident #4) reviewed for care planning. Specifically, (1) On 9/27/2024 Resident #1 reported to their representative that they were beaten on 9/26/2024 by staff in the dining room. Review of Resident #1's abuse care plan revealed it was not updated to reflect the allegation of abuse (2) On 3/26/2024 Resident #4 exposed themself to Resident #3. Resident #3's abuse care plan was not updated to reflect this allegation and Resident #4's behavior care plan was not updated to reflect their behavior. […]