Every finding on record at Medicalodges Dewey

Based on observation and interview, the facility failed to ensure appropriate hand hygiene was performed during eye-drop administration and catheter care for three (#33, 1 and 9) of six residents reviewed for infection control. The MDS Coordinator identified seven residents receiving eye-drops and five residents with catheters. Findings: A facility policy titled Eye Drops dated 01/23, read in part, .Procedures .Perform hand hygiene .With a gloved finger, gently pull down lower eyelid . A facility policy titled Hand Hygiene dated 05/17, read in part, .Hand hygiene to be completed by staff .Before and after direct resident contact .Between glove changes during care or procedures . 1. Resident #33 had diagnoses which included glaucoma and hypertension. A Physician order dated 12/14/23, documented Resident #33 was to receive brimonidine tartate-timolol ophthalmic solution 0.2-0.5 % one drop in each eye twice a day. On 11/04/24 at 7:45 a.m., CMA #2 was observed administering eye-drops to Resident #33. CMA #2 did not perform hand hygiene prior to administration. 2. Resident #1 had diagnoses which included macular degeneration and diabetes mellitus. A physician order, dated 10/02/24, documented Resident #1 was to receive Refresh eye-drops, one drop in both eyes three times a day. On 11/04/24 at 7:55 a.m., CMA #2 was observed administering eye-drops to Resident #1. CMA #2 did not perform hand hygiene or don gloves prior to administration. 3. Resident #9 had diagnoses which included neuromuscular disfunction of the bladder and diabetes mellitus. On 11/05/24 at 8:10 a.m., RA #1 and CNA #1 were observed providing catheter care for Resident #9. RA #1 was observed changing gloves without performing hand hygiene. On 11/05/24 at 8:25 a.m., RA #1 stated they should have performed hand hygiene when changing gloves. On 11/05/24 at 9:41 a.m., CMA #1 stated hand hygiene should be performed, and gloves should be donned prior to administering eye-drops. CMA #1 also stated hand hygiene should be performed when gloves are changed. On 11/05/24 at 9:45 a.m., LPN #1 stated gloves should be applied for eye-drop administration and hand hygiene should be performed prior to direct contact with a resident and when changing gloves. On 11/05/24 at 10:26 a.m., the MDS Coordinator stated hand hygiene should be performed and gloves donned before eye-drop administration and hand hygiene should be performed when changing gloves.

Based on record review and interview, the facility failed to ensure a resident's wound was cultured prior to prescribing and administering an antibiotic medication to one (#11) of six sampled residents who were reviewed for unnecessary medications. The MDS Coordinator identified four residents who were prescribed antibiotic medications. Findings: A facility policy titled Infection Control Surveillance, dated 03/207, read in part, The antibiotic initiated is to be based on the specific organism identified on lab results and per the physician orders. A review of Resident #11's medical records did not find any lab orders or results for a wound culture prior to the use of the antibiotic clindamycin. Resident #11 had diagnoses which included cellulitis and chronic venous hypertension with ulcer of bilateral lower extremity. A physician's order, dated 10/23/24/, documented Resident #11 was to be administered Clindamycin HCL 300 mg by mouth every six hours for 14 days for a wound infection. A medication administration record, dated 10/01/24 through 10/31/24, documented Resident #11 had been administered 34 doses of Clindamycin HCL 300mg by mouth on and between 10/23/24 and 10/31/24. A medication administration record, dated 11/01/24 through 11/30/24, documented Resident #11 had been administered 18 doses of Clindamycin HCL 300mg by mouth on and between 11/01/24 and 11/05/24. On 11/03/24 at 9:02 a.m., Resident #11 stated they were prescribed antibiotics for the wounds on their legs. On 11/05/24 at 11:13 a.m., MDS Coordinator, stated Resident #11 had an order of clindamycin for their infected leg wound that was made by the hospice physician. They stated there was no order to culture the wound prior to the use of the clindamycin and there was not one done since the medication had been started. On 11/05/24 at 11:30 a.m., MDS Coordinator stated the physician had been contacted and a order to culture the wound has been received. They stated it is best practice to culture wounds and other infections to provide the correct antibiotic to the resident. They stated that is their policy.

Based on record review, observation, and interview, the facility failed to routinely reconcile controlled drugs for three (#19, 26, and #142) of three residents reviewed for misappropriation. The Resident Census and Conditions of Residents report, dated 08/08/23, documented 41 residents resided in the facility. Findings: A controlled medication reconciliation policy, undated, read in part, .Controlled medications will be stored in accordance with state and federal requirements. Controlled medications will be reconciled at each sift change or with a change in licensed nurse responsibility for controlled medications. A Controlled Medication Inventory sheet will be utilized to deter diversion . 1. Resident #19 had diagnoses which included chronic respiratory failure with hypoxia, pain, and anxiety. A physician's medication order, dated 04/01/23, documented morphine sulfate concentrate oral solution 100mg/5ml give 0.25 ml by mouth every four hours as needed for shortness of air or pain. A physician's medication order, dated 06/30/23, documented lorazepam oral concentrate 2mg/ml give 0.25 ml by mouth every two hours as needed for anxiety. A Controlled Drug Record sheet documented 30 syringes of morphine sulfate solution 20mg/ml was received on 04/01/23 for use by resident #19. It further documented the last dose was removed from the stock on 07/06/23 at 10:30 p.m. and 19 syringes remained. A Controlled Drug Record sheet, documented 30 syringes of lorazepam 2mg/ml was received on 05/25 (no year documented) for use by resident #19. It further documented the last dose was removed from the stock on 08/09/23 at 2:31 a.m. and 18 syringes remained. A medication administration record dated, 08/01/23 through 08/31/23, documented morphine sulfate solution had not been administered. It further documented one dose of lorazepam oral concentrate had been administered on 08/09/23 at 1:21 a.m. On 08/09/23 at 8:26 a.m., the DON was observed performing a count of resident #19 controlled medications. A narcotic count sheet documented a beginning dose count of 30 syringes of lorazepam 2mg/ml. The sheet documented the last dose had been administered on 08/09/23 at 2:31 a.m., leaving a total of 18 syringes. The DON counted 17 syringes in the corresponding bag of syringes. They stated one syringe was missing. At 9:16 a.m. the DON was observed performing a count of resident #19 controlled medications. A narcotic count sheet documented a beginning dose count of 30 syringes of morphine sulfate solution 20mg/ml. The count sheet documented the last dose was administered on 07/06/23 at 10:30 p.m., leaving a total of 19 syringes. The DON counted 18 syringes in the corresponding bag of syringes. They stated one syringe was missing. 2. Resident #26 had diagnoses which included chronic obstructive pulmonary disease and anxiety. A physician's medication order, dated 02/22/23, documented morphine sulfate concentrate solution 20mg/ml give 0.5 ml sublingually every four hours as needed for shortness of air and/or pain. A Controlled Drug Record sheet, documented 30 syringes of morphine sulfate solution 20mg/ml was received on 04/11/23 for use by resident #26. It further documented the last dose was removed from the stock on 07/17/23 at 10:00 p.m. and 14 syringes remained. A medication administration record dated, 08/01/23 through 08/31/23, documented morphine sulfate solution had not been administered. 08/09/23 07:32 a.m., RN #1 reconciled the resident's narcotic medications with the narcotic count sheets. One count sheet documented an original count 30 syringes of Morphine 20mg/ml. The sheet documented the last dose was given 07/17/23 at 10:00 p.m., leaving a total of 14 syringes. RN #1 counted the syringes and found 13 syringes of the medication. They stated one syringe was missing. 3. Resident #142 had diagnoses which included chronic obstructive pulmonary disease and anxiety. A physician's medication order, dated 07/30/23, documented lorazepam oral concentrate 2mg/ml give 0.25 ml by mouth every 4 hours as needed for restlessness and agitation. A Controlled Drug Record sheet, documented 30 syringes of lorazepam 2mg/ml 0.25mg was received on 07/30/23. The sheet had no documentation of any of the 30 syringes having been removed. A medication administration record dated, 08/01/23 through 08/31/23, documented lorazepam oral concentrate had not been administered. 08/09/23 08:32 a.m., the DON reconciled the resident's narcotic medications with the narcotic count sheets from the medication room. A count sheet documented 30 syringes of Lorazepam 2mg/ml. The DON counted 29 syringes on hand. They stated one was missing. On 08/09/23 at 1:01 p.m., the DON was asked to explain the procedure for ensuring medications were properly secured. They stated the narcotics were to be signed out when a dose was removed from its package and noted in the medication administration record after administration. Also all the narcotics were to be reconciled at shift change or change in nurses. They were asked what could have been the reason the count was off at multiple carts and the medication room. They stated the nurses had not taken their time and focused on the task. On 08/10/23 at 6:24 a.m., LPN #1 was asked to explain the process of reconciling controlled medications. They stated those medications were to be counted at the beginning and end of a shift. They were asked if they had counted the narcotics each time they had worked in July and August of 2023. They stated, Usually, yes. They were asked it they had counted during that time frame why so many of the count sheets were inaccurate. They stated, I can't recall that far back. I missed them. They were informed the DON had stated that they [LPN #1] had administered resident #142 a dose of lorazepam but had forgotten to document it was done. They replied, the dose had been given the previous Sunday, 08/06/23 at 4:00 a.m. but they had gotten busy and forgot to sign it out on the narcotic sheet. At 3:04 p.m., LPN #2 was asked to explain the process of reconciling controlled medications. They stated when controlled medications are removed from the packaging for administration it should be noted on the narcotic sign out sheet. They stated the controlled medications were also counted coming on and going of shift. They were asked if they had worked in the months of July and August of the current year. They stated yes. They were asked if they had counted and documented narcotic medications during that time. They stated yes. They were asked if they knew how the count was off for the medication they were in charge of during that time. They stated they had administered medications to resident #19 and #26 but had not signed them out. They stated they also failed to correctly perform a reconciliation of the medication when coming on and off duty the previous week.

Based on record review and interview the facility failed to provide resident and resident representatives a written notice of transfer prior to transfer to acute hospitals for two (#4 and #6) of three residents reviewed for hospitalization s. The BOM reported 45 residents had transferred from the facility to a hospital between 01/01/23 and 08/11/23. Findings: 1. Resident #4 had diagnoses which included peripheral vascular disease. A nurses note, dated 04/01/23, documented the resident was transferred to an acute care hospital on that date. 2. Resident #6 had diagnoses which included neuromuscular dysfunction of bladder. A nurses note, dated 06/03/23, documented the resident was transferred to an acute care hospital on that date. A nurses note, dated 06/15/23, documented the resident was transferred to an acute care hospital on that date. On 08/10/23 08:45 a.m., the BOM was asked to provide documentation that residents #4, #6, and their representatives were given written notice of transfers prior to the residents' transfers to a hospital. They stated the written notices had not been given and they had not been aware such notices were required. They stated what they had been doing is having the nurses inform the representatives and documenting that exchange in a nurses note. On 08/11/23 at 11:55 a.m., the administrator was asked if written notices of transfer were provided to the resident and their representative when the resident was transferred to a hospital. They stated, no. At 12:00 p.m., the DON was asked if written notices of transfer were provided to the resident and their representative when the resident was transferred to a hospital. They stated, they did not believe so.

Based on record review, observation, and interview the facility failed to ensure a resident's prescribed medication was available for administration for one (#15) of six residents reviewed for medication administration. The Resident Census and Conditions of Residents's form, documented 41 residents resided in the facility. Findings: Resident #15 had diagnoses which included diabetes mellitus with diabetic neuropathy. On 08/10/23 at 10:37 a.m., LPN #3 was observed during a medication pass for resident #15. LPN #3 was heard to tell the resident that their medication, gabapentin (a oral medication used for nerve pain) had not come in from the pharmacy and could not be given at that time. Resident #15 stated they were not happy about not having that particular medication. At 10:42 a.m. LPN #3 was asked why the medication was not available. They stated it had been ordered but had not arrived. They were asked when it had been ordered. They stated the computer system only documented it had been ordered but not when it had been ordered. They were asked when medications were suppose to be ordered. They stated it should be ordered one week prior to the current supply being depleted. They were asked when the resident had the last dose of the medication. They stated the previous evening. He was asked if the medication could be sourced from another pharmacy. They stated they were not sure. At 10:45 a.m., RN #1 was asked when medications should be reordered. They stated it should be ordered on week from being depleted. She was asked what could be done if the medication did not arrive prior to depletion of the current stock. She stated they check the emergency supply from the pharmacy that was kept in the medication room and if not in the supply, alert the physician for orders. They were asked when resident #15's medication would arrive. They stated about 6:00 p.m. that evening. They stated they had been having trouble with the ordering system for the current contracted pharmacy. They were asked if others medications had arrived late. They stated they had. On 08/11/23 at 9:35 a.m., the DON was asked the procedure for ensuring medications were always available to the residents. They stated medications were ordered one week prior to running out through the online pharmacy ordering software. They were asked what happens when medication did not arrive on time. They stated the person who discovered the situation would call the pharmacy to determine the arrival time, check the pharmacy emergency supply kept in the medication room if it would not arrive on time, and call the physician for orders. They were asked if resident #15's gabapentin arrived in time for the evening dose the previous day. They stated it had. They were asked if other medications had arrived late. They stated they had and the quality improvement team was working on the problem.

Based on record review and interview, the facility failed to implement an effective discharge planning process and provide residents a discharge plan summary to one (# 40) of one resident who was reviewed for discharge. The BOM identified nine residents who had discharged between 01/01/23 and 08/10/23. Findings: Resident #40 had diagnoses which included dementia and atherosclerotic heart disease. An admissions record, undated, documented resident #40 was admitted to the facility on [DATE] and discharged on [DATE]. On 08/11/23 at 11:41 a.m., the BOM was asked to supply a copy of the resident's discharge plan. At 11:52 a.m., the BOM stated there was not a discharge summary for resident #40. They were asked if discharge planning was conducted for the residents. They stated they believed it was done. At 11:55 a.m., the Administrator was asked if the facility had a discharge plan process and discharge plans were given to the residents when they discharged . They stated they put that information in the residents' care plans but do not supply a discharge plan summary when they discharge. At 12:00 p.m., the DON was asked if discharge plans were developed for residents and a summary of the plan given to the residents upon discharge from the facility. They stated that was not done.

Based on record review and interview, the facility failed to reconcile pre and post discharge medications for one (#40) of one resident reviewed for discharges. The BOM identified nine resident who had discharged from the facility between 01/01/23 and 08/11/23. Resident #40 had diagnoses which included dementia and atherosclerotic heart disease. An admissions record, undated, documented resident #40 was admitted to the facility on [DATE] and discharged on [DATE]. On 08/11/23 at 11:41 a.m., the BOM was asked to supply a copy of the resident's discharge plan. At 11:52 the BOM stated there was not a discharge summary for the resident. At 12:00 p.m., the DON was asked if discharge plans were developed for residents and a summary of the plan given when residents discharge from the facility. They stated they did not do that. They were asked if the resident's medications were reconciled, and a copy given to the resident when they discharge. They stated they had not been doing that.

Based on record review, observation, and interview, the facility staff failed to follow accepted infection control precautions to prevent cross contamination during catheter care for one (#6) of one resident reviewed for catheter care. The Resident Census and Conditions of Residents form, dated 08/08/23, documented nine residents had indwelling catheters. Findings: Resident #6 had diagnoses which included neuromuscular dysfunction of bladder. The facility's Hand Hygiene policy, dated 05/2017, read in part, .to help prevent the development and transmission of communicable diseases and infections . The policy further documented staff was to perform hand hygiene between glove changes during resident care and procedures. A care plan, review dated 07/23/23, documented the resident had an indwelling cathe-ter related to neuromuscular dysfunction of the bladder and a goal to remain free of infection through the next review period. The plan further documented an interven-tion that catheter care would be performed every shift and as needed each day. On 08/08/23 at 12:16 p.m., the resident was observed in the dining area eating a meal. Resident #6 was observed to have an indwelling catheter. On 08/09/23 at 1:31 p.m., CNA #1 was observed performing catheter care for resident #6. After starting the care and cleaning around the penis of the resident, CNA #1 stat-ed they had not brought a waste receptacle. They then noticed a trash can in the room and walked over, grabbed the receptacle and moved it close to the resident. Without changing gloves and performing hand hygiene CNA #1 returned to the resident and began cleaning the penis. CNA #1 was asked to critique their performance and stated it had gone as usual. CNA #1 was asked to go over each step they had taken during the care and then stated they had not changed gloves after moving the trash can. On 08/11/23 at 1:51 p.m., the DON was asked to describe the training given to the staff regarding infection control. They stated the training is given annual and as needed throughout the year. They stated the staff know how to perform the tasks properly. They were asked if it was done properly in the catheter care of resident #6. They stated it was not.

Based on interview and record review, it was determined the facility failed to complete an investigation for an allegation of abuse for one (#84) of four sampled residents whose records were reviewed for allegations of abuse. This had the potential to affect all 32 residents who resided in the facility. Findings: A facility policy titled, Abuse, Neglect and Exploitation, dated September 2017, documented, .It is the responsibility of every employee of the facility to report any abuse and/or netleect. The Administrator and director of Nursing are responsible for the investigation of alleged violations and reporting the results of the investigation to the proper authorities. All reported and/or suspected incidents of abuse, neglect or exploitation of personal property .Maintain a file for review by the State during their investigation of all information gathered . The resident has the right to be free from verbal, sexual, physical and mental abuse and involuntary seclusion. It is the policy of Medicalodges, Inc, to treat each resident with respect, kindness, dignity and care, to keep them free from abuse and neglect and to take swift and immediate action to investigate and adjudicate alleged resident abuse and neglect . Resident #84 was admitted with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A quarterly assessment, dated 11/27/21, documented the resident's cognition was severely impaired, no behaviors documented, supervision with one person assist with dressing and bed mobility and limited assistance with one person assist with personal hygiene. The assessment documented the resident was occasionally incontinent of urine and always continent of bowel. He was high risk for elopement and he utilized a wheelchair for mobility. An incident report, incident date 11/17/20, marked as the combined initial and final report, documented, the morning of 11/17/29 the resident was observed in the lobby exposing himself. No other residents were in the lobby at the time. The resident was redirected back to his room. At 1:35 p.m., a female resident reported to the charge nurse that resident #84 had entered her room and exposed himself and masturbated in front of her. The resident had stated he had not touched her. She had informed the charge nurse that this was the first time this had happened. The charge nurse had informed the DON of the incident. The facility care plan, dated 11/24/20, documented .Focus .I choose to meet my sexual needs/wants by self pleasure .Interventions .I am on Q [every] 15 minutes checks .Please remind me that I need to self pleasure in private [close blinds, pull privacy curtain, shut door etc.] . Several times throughout the survey the administrator was asked for the investigation of the incident that had occurred on 11/24/20. She assured the surveyor she would provide the investigation. On 04/21/21 at 3:00 p.m., the administrator was asked for the investigation she had completed related to the incident with resident #84 on 11/24/20. She stated she had not completed an investigation. She was asked why she had not completed an investigation. She never provided an answer as to why she had not.

Based on observation, interview, and record review, it was determined the facility failed to post nurse staffing information daily in a prominent place readily accessible to residents and visitors. This had the potential to affect all 32 residents who resided in the facility. Findings: The nurse staffing information was not visibly posted daily, accessible to residents and visitors. After searching for the nurse staffing information it was revealed the information was posted on a standard sheet of white paper stuck on the wall with a piece of tape behind the nurses desk. It could not be seen or read unless you knew the information was there. On 04/22/21 at 2:20 p.m., LPN #1 was asked who was responsible for posting nurse staffing daily. She stated the charge nurse was responsible but it was not posted daily. At 2:45 p.m., the DON was asked if nurse staffing was posted daily and easily seen by residents and visitors. She stated it was posted daily but not easily accessible to residents and staff. She was asked if she knew what needed to be posted. She stated yes.

Based on interview and record review, it was determined the facility failed to complete laboratory orders written by the physician for one (#20) of 16 sampled residents whose records were reviewed for laboratory services. This had the potential to affect all 32 residents who resided in the facility. Findings: Resident #20 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . An annual assessment, dated 03/05/21, documented the resident was cognitively intact. Physician orders, dated April 2021, documented a laboratory order for a [MEDICATION(S)] level every six months (April and October). The resident's laboratory results, dated 04/22/21, documented a [MEDICATION(S)] level. On 04/22/21 at 2:10 p.m., LPN #1 was asked what the procedure was for routine laboratory services ordered by the physician. She stated when the physician order [MEDICAL RECORD OR PHYSICIAN ORDER] . She was asked when the resident was ordered to receive a [MEDICATION(S)] level laboratory test. She stated April and October. She was asked when the resident's last [MEDICATION(S)] level had been obtained. She stated April 2020. She was asked why a [MEDICATION(S)] level had not been obtained in October 2020. She stated she did not know. She was asked who was responsible to ensure laboratory services were completed as ordered by the physician. She stated medical records was responsible. On 04/22/21 at 3:10 p.m., the DON was asked what the procedure was for routine laboratory services ordered by the physician. She stated the order for laboratory services would be entered into the computer. She was asked why the resident's [MEDICATION(S)] level had not been obtained in October. She stated it got missed. She was asked who was responsible to ensure laboratory services were completed as ordered by the physician. She stated the nurses were responsible.

Based on observation, interview, and record review, it was determined the facility failed to ensure: ~A gradual dose reduction of a [CONDITION(S)] drug was attempted for one (#1) of five sampled residents who were reviewed for unnecessary medications: and ~ An acceptable clinical rationale was documented for use of an antipsychotic medication for one (#21) of five sampled residents whose antipsychotic medications were reviewed for clinical rationales. The facility identified 28 residents who received [CONDITION(S)] medications. Findings: 1. Resident #1 has diagnoses which included depression. An annual assessment, dated 01/08/21, documented the resident was cognitively intact, required extensive assistance with bed mobility, transfers, and toileting, utilized a walker and wheelchair for mobility, had no behaviors, and received an antianxiety and antidepressant medication seven days of the seven day look back period. Physician orders, dated April 2021, documented, .[MEDICATION(S)] Tablet 10 MG Give 1 tablet by mouth one time a day .order date 10/05/2020 . A review of the medical record revealed the original start date for [MEDICATION(S)] was 05/24/18. During the survey, the DON was asked to provide documentation of the resident's gradual dose reduction attempts for [MEDICATION(S)] made in the last 12 months. Surveyors were provided medication regimen reviews for August 2020 through December 2020 and physician psychiatric progress notes dated January and February 2021. A review of the medication regimen reviews and the physician psychiatric progress notes did not reveal documentation of an annual gradual dose reduction attempt for [MEDICATION(S)]. On 04/22/21 at 3:10 p.m., the DON was asked what the procedure was for review of [CONDITION(S)] medications and gradual dose reduction attempts. She stated the pharmacist conducted the monthly medication reviews and emailed the documents to the DON. She stated she forwarded the documents to medical records who forwarded them to the resident's physician for review. If physician orders are received, the DON or medical records would be entered in the electronic record and updated in the MAR. She was asked what the timeframe was for the monthly medication reviews to be received from the pharmacist, forwarded to the physician, received from the physician, entered into the electronic medical record, and updated in the MAR. She stated there were some still out from last month. She was asked who was responsible for following up on pending medication reviews. She stated medical records was responsible. She was asked who was responsible to ensure residents on [CONDITION(S)] medications received gradual dose reduction attempts. She stated the DON was responsible. 2. Resident #21 was admitted with diagnoses which included, Alzheimer's disease, dementia with behavioral disturbances, restlessness and agitation, anxiety disorder, major depressive disorders. Physician orders, dated April 2021, documented the following: ~Amantadine HCL Capsule 100 MG Give 1 capsule by mouth two times a day for Health Maintenance; ~Depakote ER Tablet Extended Release 24 hour 250 MG ([MEDICATION(S)] ER) Give 3 tablet by mouth at bedtime for Health Maintenance, ~Diltiazem HCL Bead Capsule Extended Release 24 Hour 360 MG Give 1 capsule by mouth one time a day for Health Maintenance, ~Paroxetine HCL Tablet 20 MG Give 1 tablet by mouth one time a day for Health Maintenance, ~Ziprasidone HCL Capsule 40 MG Give 1 capsule by mouth two times a day for Health Maintenance. On 04/22/21 at 3:45 p.m., the administrator was informed that health maintenance was not an appropriate diagnosis for use of an antipsychotic. She stated, Ok.

Based on observation, interview and record review, it was determined the facility failed to ensure privacy while providing resident care for one (#26) of five sampled residents who were observed while staff provided care. The facility census and condition identified 28 residents who were bedfast or in a chair all or most of the time and dependent on staff for care. This had the potential to affect all 32 residents who resided in the facility. Findings: 1. Resident #26 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . An admission assessment, dated 03/19/21, documented cognition severely impaired, required extensive assistance for personal hygiene and bathing. Always incontinent of bowel and bladder. On 04/14/21 at 10:30 a.m., resident #26 was observed being assisted out of bed by two staff members. The door to the room had not been closed and the curtain had not been pulled. The resident was observed unclothed from the hallway. On 04/22/21 at 2:02 p.m., CNA #1 was asked how staff are instructed to provide privacy for residents. She stated, Make sure you close the door. She was asked how a residents' privacy was provided when a CNA provided personal care. She stated, Speak to them, close the door, pick out clothes, and start assisting them to get ready for their day. At 2:14 p.m., LPN #1 was asked how staff were instructed to provide privacy for residents. She stated, Make sure they are covered. Pull the curtain or shut doors. At 4:08 p.m., the administrator was asked how staff were instructed to provide privacy for residents. She stated, They are instructed to pull curtains and shut the door. At 3:13 p.m., the DON was asked how staff were instructed to provide privacy for residents when providing care. She stated, They should be shutting the door and curtain, and covering during care. At 4:08 p.m., the administrator was asked how staff were instructed to provide privacy for residents. She stated, They are instructed to pull curtains and shut the door.

Based on interview and record review, it was determined the facility failed to ensure a resident's family was notified of visitation rights for one (#20) of three sampled residents whose records were reviewed for visitation. This had the potential to affect all 32 residents who resided in the facility. Findings: A facility letter addressed to residents and family members, dated 07/21/20, documented, .Having had positive cases of COVID-19 in our facility unfortunately delays our ability to start the reopening process . A facility letter addressed to residents, families, and friends, dated 11/13/20, documented, .We were hoping to have more options for visiting in our locations however our surrounding communities and the entire Midwest have experienced a surge in cases of COVID . The Centers for Medicare and Medicaid Services (CMS) guidance titled, Nursing Home Visitation - COVID-19 (Revised), dated 03/10/21, documented, .Facilities shall not restrict visitation without a reasonable clinical or safety cause .A nursing home must facilitate in-person visitation consistent with applicable CMS regulations .Facilities should allow indoor visitation at all times and for all residents (regardless of vaccination status), except for a few circumstances when visitation should be limited due to a high risk of COVID-19 transmission .These scenarios include limiting indoor visitation for: Unvaccinated residents, if the nursing home's COVID-19 county positivity rate is > (greater than) 10% and < (less than) 70% of residents in the facility are fully vaccinated; Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated until they have met the criteria to discontinue Transmission-Based Precautions; or Residents in quarantine, whether vaccinated or unvaccinated, until they have met criteria for release from quarantine . A facility document titled, Urgent-QSO Revised Visitation Guidance, dated 03/11/21, documented, .If the resident is fully vaccinated, they may choose to have close contact with visitors with a well-fitting face mask in place and hand hygiene before and after contact .Visitors are not required to be tested or vaccinated or show proof of such as a condition of visitation . A facility document titled, Coronavirus 2019 (COVID-19) Instructions & Acknowledgement Visiting Protocol, dated 03/24/21, documented visitation instructions for indoor, outdoor, and compassionate care visitation which was being allowed by appointment. Resident #20 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of the medical record revealed the resident had been fully vaccinated for COVID-19. He had received his second dose on 01/28/21. An annual assessment, dated 03/05/21, documented the resident was cognitively intact and required supervision with most ADLs. On 04/22/21, the administrator stated the county color coded risk level for their facility was yellow. She stated the last resident to test positive for COVID-19 was on 07/06/20, the last staff member to test positive was on 10/23/20, and they were not currently in outbreak testing. On 04/22/21 at 11:00 a.m., the administrator was asked how residents, families, and representatives were notified of visitation revisions and guidelines. She stated residents were told verbally and families and representatives were sent letters and contacted by telephone. She was asked if the resident's families and representatives had been notified of the visitation revisions, dated March 2021. She stated yes, families are always notified. She was asked why there was no letter dated more recent than 11/13/20 regarding visitation revisions and guidance. She stated she was unable to locate the letter that had been sent out following the March 2021 revisions. She was asked for documentation to support resident families and representatives had been contacted by telephone regarding visitation revisions dated March 2021. The administrator stated they had no documentation to support the resident families or representatives had been contacted by telephone.

Based on interview and record review, it was determined the facility failed to ensure residents code status was determined and documented in the medical record for two (#1 and #35) of 22 sampled residents whose records were reviewed for code status. This had the potential to affect all 32 residents who resided in the facility. Findings: A facility policy titled, Advance Directives - Code Status, dated 07/2016, documented: .Residents are to be provided at the time of admission with written information regarding their right to formulate an advance directive .A physician order [MEDICAL RECORD OR PHYSICIAN ORDER] .Resident advance directives and preference for code status are to be reviewed quarterly, with significant change and upon the resident's request. Reviews are to be documented in the clinical record . 1. Resident #1 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of the medical record revealed documentation of a signed Do-Not-Resuscitate (DNR) consent form, dated 04/26/18. Documentation on the dashboard section of the resident's electronic medical record documented the resident was a Full Code. A review of the physician orders, dated April 2021, documented an order for [MEDICAL RECORD OR PHYSICIAN ORDER] The resident's care plan documented the resident's code status was Full Code. On 04/22/21 at 2:10 p.m., LPN #1 was asked what the resident's code status was. She stated full code. She was asked what code status was documented in the resident's medical record. She stated, there is a DNR. She was asked who was responsible to ensure all documentation reflected a resident's current code status. She stated whoever received the order should have updated the status but medical records was responsible. On 04/22/21 at 2:45 p.m., the DON was asked what the resident's code status was. She stated full code. She was what the resident's code status was in the resident's medical chart. She stated DNR. She was asked who was responsible to ensure all documentation reflected a resident's current code status. She stated she was ultimately responsible. 2. Resident #35 was admitted to the facility with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of the resident's electronic medical record revealed, on the dashboard portion of the record, the resident's code status was documented as a DNR (Do Not Resuscitate), dated 03/05/21. A review of the physician orders, dated April, 2021, documented an order for [MEDICAL RECORD OR PHYSICIAN ORDER] A review of the resident's care plan revealed the resident's code status was Full Code. On 04/22/21 at 2:45 p.m., the DON was asked who was responsible for updating the residents' code status. She stated the code status was obtained when the resident was admitted . She was asked what the procedure was if the resident changed their mind or their condition changed. She stated there would be a changes alert notice on the record. She was asked why the medical record had a discrepancy with the resident's code status. She could not answer as to why the code status had not been updated.

Based on interview and record review, it was determined the facility failed to implement their abuse policy and procedure to ensure an allegation of abuse was investigated for one (#84) of four sampled residents whose records were reviewed for allegations of abuse. This had the potential to affect all 32 residents who resided in the facility. Findings: A facility policy titled, Abuse, Neglect and Exploitation, dated September 2017, documented: .It is the responsibility of every employee of the facility to report any abuse and/or neglect. The Administrator and director of Nursing are responsible for the investigation of alleged violations and reporting the results of the investigation to the proper authorities. All reported and/or suspected incidents of abuse, neglect or exploitation of personal property .Maintain a file for review by the State during their investigation of all information gathered . Resident #84 was admitted with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A quarterly assessment, dated 11/27/21, documented the resident's cognition was severely impaired, no behaviors documented, supervision with one person assist with dressing and bed mobility and limited assistance with one person assist with personal hygiene. The assessment documented the resident was occasionally incontinent of urine and always continent of bowel. He was high risk for elopement and he utilized a wheelchair for mobility. An incident report, incident date 11/17/20, marked as the combined initial and final report, documented, the morning of 11/17/29 the resident was observed in the lobby exposing himself. No other residents were in the lobby at the time. The resident was redirected back to his room. At 1:35 p.m., a female resident reported to the charge nurse that resident #84 had entered her room and exposed himself and masturbated in front of her. The resident had stated he had not touched her. She had informed the charge nurse that this was the first time this had happened. The charge nurse had informed the DON of the incident. The facility care plan, dated 11/24/20, documented .Focus .I choose to meet my sexual needs/wants by self pleasure .Interventions .I am on Q [every] 15 minutes checks .Please remind me that I need to self pleasure in private [close blinds, pull privacy curtain, shut door etc.] . Several times throughout the survey the administrator was asked for the investigation of the incident that had occurred on 11/24/20. She assured the surveyor she would provide the investigation. On 04/21/21 at 3:00 p.m., the administrator was asked for the investigation she had completed related to the incident with resident #84 on 11/24/20. She stated she had not completed an investigation. She was asked why she had not completed an investigation. She never provided an answer as to why she had not.

Based on interview and record review, it was determined the facility failed to complete a comprehensive care plan by not completing a focus, measurable goal and interventions for use of an antipsychotic medication for one (#84) of 22 sampled residents whose comprehensive care plans were reviewed. The facility identified nine residents who received an antipsychotic medication. Findings: A physician order, dated 04/21, documented the following: ~[MEDICATION(S)] Tablet 25 mg Give 0.5 tablet by mouth one time a day; and ~[MEDICATION(S)] Tablet 25 mg Give 1 tablet by mouth at bedtime. A review of the resident's comprehensive care plan revealed the use of [MEDICATION(S)] had not been care planned. No Focus, measurable goal or interventions had been documented on the use of an antipsychotic medication. On 04/22/21 at 2:20 p.m., the MDS (minimum data set) coordinator was asked who was responsible for developing the comprehensive care plan. She stated she was responsible. She was ask why the use of an antipsychotic medication was not care planned. She stated it should have been. At 3:24 p.m., the DON was asked why the use of an antipsychotic medication was not care planned. She stated it should have been care planned.

Based on interview and record review, it was determined the facility failed to ensure the consultant pharmacist completed a monthly medication regimen review for four (#1, #14, #18, and #29) of five sampled residents whose records were reviewed for unnecessary medications. This had the potential to affect all 32 residents who resided in the facility. Findings: A facility policy titled, Medication Regimen Review and Reporting, dated 2007, documented, .'Medication Regimen Review (MRR)' or Drug Regimen Review is a thorough evaluation of the medication regimen of a resident, with the goal of promoting positive outcomes and minimizing adverse consequences and potential risks associated with medication .The consultant pharmacist reviews the medication regimen and medical chart of each resident at least monthly to appropriately monitor the medication regimen and ensure that the medications each resident receives are clinically indicated .More frequent medication regimen reviews may be deemed necessary .The findings are communicated to the director of nursing or designee and the medical director. These findings are documented and filed with other consultant pharmacist recommendations in the resident's chart .The nursing care center follows up on the recommendations to verify that appropriat action has been taken. Recommendations shall be acted upon within 30 calendar days . 1. Resident #1 was admitted to the facility with diagnoses which included depression. An annual assessment, dated 01/08/21, documented the resident was cognitively intact, required extensive assistance with bed mobility, transfers, and toileting. The resident utilized a walker and wheelchair for mobility, had no behaviors, and received an antianxiety and antidepressant medication seven days of the seven day look back period. Physician orders, dated April 2021, documented, .[MEDICATION(S)] Tablet 10 MG Give 1 tablet by mouth one time a day .order date 10/05/2020 . A review of the medical record revealed the original start date for [MEDICATION(S)] was 05/24/18. During the survey, the DON was asked to provide the resident's medication regimen reviews for the last 12 months. Surveyors were provided medication regimen reviews for August 2020 through December 2020. On 04/22/21 at 3:10 p.m., the DON was asked what the procedure was for monthly medication regimen reviews. She stated the pharmacist conducted the monthly medication reviews and emailed the documents to the DON. She stated she forwarded the documents to medical records who forwarded them to the resident's physician for review. If physician orders were received, the DON or medical records would enter the information into the electronic record and update the MAR. She was asked what the timeframe was for the monthly medication reviews to be received from the pharmacist, forwarded to the physician, received from the physician, entered into the electronic medical record, and updated in the MAR. She stated there were some still out from last month. She was asked who was responsible for following up on pending medication reviews. She stated medical records was responsible. She was asked who was responsible to ensure monthly medication regimen reviews were completed. She stated the DON was responsible. 2. Resident #14 was admitted to the facility with diagnoses which included, dementia without behavioral disturbance and recurrent depressive disorders. A quarterly assessment, dated 02/05/21, documented the resident's cognition was intact, rejected care at times, required extensive assistance for activities of daily living, and utilized a wheelchair for mobility. Physicians orders, dated April 2021, documented the following: ~Oxycodone HCl 15 mg 0.5 tablet every four hours as needed for pain ~[MEDICATION(S)] 20 mg 1 tab daily for depression Monthly medication reviews included: ~ 07/05/20 Normal MRR ~ 08/06/20 Normal MRR No medication regimen reviews were provided for September, October or December 2020 A gradual dose reduction, dated 11/20/20, documented, .Recommendation: This resident has been taking the antidepressant [MEDICATION(S)] 20 mg QD since 05/11/20. Please evaluate the current dose and consider a dose reduction. The Physician's response had not been provided by end of survey. Monthly medication regimen reviews completed by the consulting pharmacist were requested but had not been provided by end of survey. 3. Resident #18 was admitted to the facility with diagnoses which included, cerebral infarction, Type 2 Diabetes with diabetic [CONDITION(S)], Delusional disorders, [CONDITION(S)] stage 3, major depressive disorder, recurrent, cervicalgia, restlessness and agitation, and chronic pain. Physician's orders, dated April 2021, documented the following: ~ [MEDICATION(S)] Tab 0.5 mg ([MEDICATION(S)]) 1 tablets two times a day related to delusional disorder, ~ [MEDICATION(S)] capsule 100 mg ([MEDICATION(S)]) 1 cap two times a day related to restlessness and agitation, ~ [MEDICATION(S)] capsule 250 mg 1 cap two times a day related to delusional disorder, ~ [MEDICATION(S)] HCL tablet 50 mg 1 tab at bedtime for difficulty sleeping related to delusional disorder. A quarterly assessment, dated 02/12/21, documented, the resident's cognition was intact, and no behavior symptoms. The resident required supervision with one person assist for bed mobility, transfers, and personal hygiene. Antipsychotics were received on a routine basis. A PsycDoc progress note, dated 12/02/2020, documented the following: ~Increase [MEDICATION(S)] 1 mg BID; and ~Increase [MEDICATION(S)] 100 mg to TID. The progress note documented the resident had increased aggression, was combative, and paranoid. A PsycDoc progress note, dated 01/04/21, documented the following: ~Decrease [MEDICATION(S)] 0.5 mg BID. The progress note documented there had been a decreased in psychotic symptoms but had some drooling. No monthly medication regimen review had been provided for October, November or December 2020. A monthly medication regimen review, dated 02/23/21, documented the resident had been taking [MEDICATION(S)] 250 mg BID since Sept. 2020. Please evaluate the current dose and consider a dose reduction. No physician response had been provided in regards to the consultant pharmacist recommendation On 04/22/21 at 3:13 p.m., the DON was asked who was responsible for monitoring gradual dose reductions from the monthly pharmacy reviews. She stated, Me. The DON was asked how the facility received the monthly medication reviews, she stated, The pharmacist emails them to me. She was asked what happens to them when she received them. She stated they were forwarded to the medical records department to be entered into the electronic medical record if there were new orders or filed in the resident's chart if no new orders were recieved. She was asked why the medication regimen reviews were not in the residents' records. She stated the facility physician still had some in his office he had not returned. And added, We do follow-up with him. Monthly medication regimen reviews completed by the consulting pharmacist were requested but had not been provided by end of survey. 4. Resident #29 was admitted to the facility with diagnoses which included Alzheimer's Disease, depression, and dementia with behavioral disturbances. A quarterly assessment, dated 03/19/21, documented the resident's cognition was severely impaired with disorganized thinking, extensive assistance with two plus persons physical assist with dressing, toilet use, and personal hygiene. The resident required a wheelchair for mobility. Physician orders, dated April 2021, documented the following medications were prescribed which required an attempt for a gradual dose reduction if not contraindicated: ~Rispercal Tablet 0.5 Mg (Milligram) Give 0.25 Mg tablet by mouth three times a day; and ~[MEDICATION(S)] Capsule 10 Mg Give one capsule by mouth one time a day every other day. Monthly medication regimen review from the consulting pharmacist was requested. The following was provided by the facility: ~A pharmacist consultant note, dated 08/05/20, documented to attempt a dose reduction to [MEDICATION(S)] 10 Mg every day. The recommendation status was pending. There was no documentation that the physician had been notified of the recommendation. ~A psyciatric progress note, dated 10/26/20, documented the plan was to decrease [MEDICATION(S)] 10 mg every other day. ~A psychiatrist progress note, dated 01/04/21, documented the plan was to decrease [MEDICATION(S)] to 0.25 Mg three times a day; ~A Nurse Practitioner note, dated 01/19/21, documented to decrease [MEDICATION(S)] to 0.25 Mg twice daily; and ~A Nurse practitioner note, dated 03/04/21, documented to continue [MEDICATION(S)] 0.25 Mg three times a day; No response from the physician had been provided by the facility regarding recommended changes to medications from the consultant pharmacist. Monthly medication reviews completed by the consulting pharmacist had been requested but not provided by end of survey.

Based on observation, interview, and record review, it was determined the facility failed to: a. ensure an anticoagulant had been administered as ordered by the physician for one (#20) of one sampled residents whose records were reviewed for anticoagulant medications. The facility identified five residents who received an anticoagulant; and b. ensure resident care was coordinated with hospice services for one (#28) of one sampled residents whose records were reviewed for hospice services. The facility census and condition identified four residents who received hospice services. The facility identified 32 residents resided in the facility. Findings: 1. Resident #20 was admitted to the facility with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A physician progress notes [MEDICAL RECORD OR PHYSICIAN ORDER] .physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . Laboratory results, dated 02/12/21, documented, .PT 25.5 .INR 2.3 .Noted .2/13/21 .2/15/21 - 9 mg today then resume regular dose of 6 mg Mon [Monday], Thur [Thursday], Sat [Saturday], 9 mg Sun [Sunday], Tue [Tuesday], Wed [Wednesday], Fri [Friday] . A nurse progress note, dated 02/13/21, documented, .PT/INR results received .noncritical .results faxed to [name withheld] cardiology . The resident's MAR, dated February 2021, did not document that [MEDICATION(S)] 9 mg had been administered 02/15/21, as ordered. The MAR documented [MEDICATION(S)] 6 mg had been administered on 02/15/21. An annual assessment, dated 03/05/21, documented the resident was cognitively intact and received an anticoagulant medication seven days of the seven day look back period. On 04/22/21 at 2:10 p.m., LPN #1 was asked who was responsible for resident #20's PT/INR/[MEDICATION(S)] therapy. She stated [name withheld] cardiology. She was asked what orders had been provided by [name withheld] cardiology on 02/15/21 regarding the resident's [MEDICATION(S)] administration. She stated the resident received 9 mg of [MEDICATION(S)] on 02/15/21. She was asked what the procedure was when laboratory results were received from [name withheld] cardiology with a notation regarding [MEDICATION(S)] administration. She stated a nurse would update the [MEDICATION(S)] order in the electronic record. She was asked if [MEDICATION(S)] 9 mg was administered on 02/15/21, as ordered. She stated No. She was asked who was responsible to ensure medication orders were entered and updated in all the appropriate places. She stated the nurse who received the order was responsible. At 3:10 p.m., the DON was asked who was responsible to ensure medication orders were entered on the MAR and completed. She stated the nurse who received the order was responsible. 2. Resident #28 was admitted to the facility with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A physician order, dated 03/09/21, documented, .Skin prep spray .Apply to bilateral heels topically every day shift .Cleanse with wound wash, gently pat dry, apply skin prep, cover with gauze and secure with kerlix . Physician orders, dated April 2021, documented an order for [MEDICAL RECORD OR PHYSICIAN ORDER] . An admission assessment, dated 03/14/21, documented the resident was severely impaired in cognition, required extensive assistance with ADLs, had two unhealed pressure ulcers, and received hospice care. A care plan, dated 04/21, documented, .Focus: I am on hospice related to my terminal illness .Interventions: .Please communicate with my hospice care for ongoing treatment plans to provide optimum care to meet my needs . A fax cover sheet, from [name withheld] hospice, dated 04/09/21, documented, .right heel wound care-place non adhesive dressing on heel, wrap in gauze, change dressing daily . A physician order, dated 04/13/21, documented, .Discontinue .Hospice doing daily visits and doing their own tx regimen . A medication order, from [name withheld] hospice, dated 04/17/21, with a fax stamp date of 04/20/21 at 4:55 p.m., documented, .hospice to continue treatment to right heel as tolerated by resident . A review of the hospice chart did not reveal documentation of daily visits or dressing changes. On 04/22/21 at 2:10 p.m., LPN #1 was asked who was responsible for coordination of resident care with hospice. She stated the nurse accompanied hospice to the resident's room. She was asked how often hospice visited the resident. She stated daily. She was asked why there was no documentation of daily hospice visits in the resident's hospice record. She stated hospice usually typed their notes and faxed them to the facility. She was asked how long resident #28 had been receiving hospice care. She stated about three months. At 3:10 p.m., the DON was asked why there was no documentation of daily hospice visits in the resident's hospice record. She stated I don't know. She was asked who was responsible to ensure hospice records of all visits and treatments were placed in the hospice record. She stated the DON and administrator were responsible.

Based on interview and record review, it was determined the facility failed to review and revise residents care plans to reflect the residents current status related to: ~[CONDITION(S)] medications for two (#18 and #21) of five sampled residents whose care plans were reviewed for unnecessary medications. The facility identified 28 residents who received a [CONDITION(S)] medications; and ~falls for one (#1) of two sampled residents whose records were reviewed for falls. This had the potential to affect all 32 residents who resided in the facility. Findings: A facility policy titled, A Behavior Management & [CONDITION(S)] Medications Policy, dated 12/2017, documented: .The plan of care will address individualized focus, goals, and interventions, directed towards managing the resident's target behaviors, non-pharmacological interventions, [CONDITION(S)] medication use, and gradual dose reductions and/or supporting documentation for continued use .Procedure .Residents utilizing [CONDITION(S)] medications are to have target behaviors, name of medication(s), adverse effects, black box warnings and non-pharmacological interventions identified on the care plan . A facility policy titled, Falls Management, dated December 2017, documented: .After a fall occurs the licensed nurse is to initiate the risk management event reporting process. The process is to include: .The resident plan of care is to be reviewed and revised with each fall occurrence and new intervention(s) implemented . Findings: 1. Resident #1 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of facility incident reports revealed documentation resident #1 sustained a fall on 12/16/20 and 12/24/20. A quarterly assessment, dated 01/08/21, documented the resident was cognitively intact, required extensive assistance with bed mobility, transfers, and toileting, utilized a walker and wheelchair for mobility, and had history of falls. A care plan, last updated 03/18/20, documented, .Focus: I am at risk for falls due to history of falls .Interventions .Minor injury fall Intervention to prevent future occurrence is residents call light removed from the string it was previously placed on, and placed on her bed within her reach at all times . On 04/22/21 at 2:10 p.m., LPN #1 was asked what the procedure was when a resident sustained [MEDICAL RECORD OR PHYSICIAN ORDER] . She was asked if the resident's care plan had been updated following the documented falls in December 2020. She stated No, not even an intervention completed. She was asked why the care plan had not been updated. She stated I don't know. She was asked who was responsible for updating the care plan after a fall. She stated the nurse who completed the fall risk assessment was responsible. At 3:10 p.m., the DON was asked why the resident's care plan had not been updated following the documented falls in December 2020. She stated, It should have been. She was asked who was responsible for updating the care plan after a fall. She stated the DON or MDS coordinator were responsible. 2. Resident #18 was admitted to the facility with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . An annual assessment, dated 11/20/2020, documented the resident's cognition was intact and antipsychotic medications were received on a routine basis only. Monthly physician orders, dated April 2021, documented, .[MEDICATION(S)] Tab 0.5 mg ([MEDICATION(S)]) 1 tablet two times a day related to Delusional disorder .[MEDICATION(S)] Capsule 100 mg ([MEDICATION(S)]) 1 cap two times a day related to restlessness and agitation .[MEDICATION(S)] Capsule 250 mg 1 cap two times a day related to delusional disorder .[MEDICATION(S)] Tablet 50 mg 1 tab at bedtime for difficulty sleeping related to delusional disorder . A review of the resident's care plan, dated 02/08/21, revealed no focus, measurable goal, or interventions for any of the [CONDITION(S)] medications administered to the resident. 3. Resident #21 had diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of the resident's care plan, dated 03/01/21, revealed no focus, measurable goal, or interventions for [CONDITION(S)] medications administered to the resident. A quarterly assessment, dated 03/05/21, documented the resident's cognition was intact. The resident had behavioral symptoms of verbal behaviors one to three days during the look back period. Physician orders, dated 04/15/21, documented the following: .[MEDICATION(S)] HCL Capsule 40 mg give 1 capsule by mouth two times a day .[MEDICATION(S)] tablet 150 mg give 1 tablet by mouth at bedtime .[MEDICATION(S)] HCL Tablet 20 mg give 1 tablet by mouth one time a day . On 04/22/21 at 3:13 p.m., the DON was asked who was responsible for updating care plans. She stated when the nurse identified a change had occurred or a new order was received, they should notify the Minimum Data Set (MDS) coordinator or the DON. She was informed that none of the [CONDITION(S)] medications were care planned with a focus, measurable goal, and interventions. She stated they should have been.

On 01/11/17 an Immediate Jeopardy (IJ) situation was determined to exist regarding the facility's failure to ensure hazardous chemicals were not accessible to residents. On 01/11/17 at 11:52 a.m., the OSDH was notified and verified the existence of the IJ situation. On 01/11/17 at 11:55 a.m., the administrator was informed of the IJ situation regarding accident hazards. The administrator was informed this placed the facility in an extended survey and a plan of removal was required. At 3:00 p.m., an acceptable plan of removal was received from the administrator. The plan of removal documented: .PLAN: The facility QAPI committee concluded that the appropriate course of action would be to: 1. Unlocked and unlabeled chemicals were immediately removed from the housekeeping carts on 1/11/2017. 2. Housekeeping staff on duty were immediately inserviced on proper storage of chemicals and changes were made to the way they cleaned the rooms not using the soaked clothes (sic) on 1/11/2017. 3. All other facility staff will be additionally inserviced on proper storage of chemicals by 3:30pm on 1/11/17. Training: 1. The facility, based on QAPI committee performance improvement plan implemented the following training: (a) An all employee inservice was held on the storage of chemicals on the housekeeping cart on 1/11/2017 and was completed on 1/11/17. (b) The Administrator and Maintenance Director will monitor chemical storage through random audits of the housekeeping carts and other chemical storage areas three times daily for four weeks and then three times weekly for four weeks or until substantial compliance. Follow Up Monitoring: Immediate QAPI meeting was held with Administrator, DON, MDS, SSD, CDM, Wound Nurse, Medical Records, Business Office Manager, Maintenance and Laundry Supervisor and Medical Director (by phone) on 1/11/2017 at 3:00pm, and will be monitored at next scheduled QAPI meeting. .In-Service Preparation Sheet Subject of In-Service: STORAGE OF CHEMICALS AND CLEANING PRODUCTS Presented To: ALL FACILITY EMPLOYEES Instructor: (name deleted) RN, DON/(name deleted), ADM Date 1/11/2017 Time: No. of Hours: No. Attending: Required By: All staff Outline of Presentation: All chemicals in the facility must be kept out of reach of residents at all times and stored in a secure location. 1. There is a yellow reference book (MSDS) outside of the maintenance office that addresses spills, or accidental poisoning/indegestion/exposure (sic) to our cleaning products in the facility. 2. Administration will be doing checks to ensure that all chemicals are being stored in the proper place 3. If any chemicals are found in locations not designated for storage immediately remove the chemicals and report to supervisor for further investigation. 4. Ensure that employees: a. Use supplies only for their intended purpose b. Use only the amount necessary c. Have access to MSDS as required by OSHA rules. d. All storage areas with Virex or other cleaning agents are to remain locked - shower rooms, whirlpool rooms, house keeping closet, and soiled linen closet. 5. All poisons, bleaches, detergents, and disinfectants shall be kept in a safe place accessible only to employees. They shall not be kept in storage areas or containers previously containing food or medicine. Container must have a manufacturer label 6. Rooms are to be cleaned daily and monitored for potential environmental risks. 7. Chemicals will not be stored unlocked on the housekeeping cart. No cleaning clothes (sic) can be soaking in Virex solution and left on top of the cart. Chemicals should not ever be left in any residents room or in a location that a resident may have access to. FAILURE TO ADHERE TO THESE GUIDELINES WILL RESULT IN A WRITTEN WARNING. Staff were interviewed on 01/11/17 and 01/12/17 in regard to their knowledge of the in-service related to storage of chemicals and cleaning products. Staff interviewed voiced an understanding of safe storage of chemicals and cleaning products. The IJ was removed effective 01/11/17 at 3:00 p.m. when all components of the plan of removal had been completed. The deficiency remained at an isolated level with a potential for more than minimal harm. Based on observation, interview, and record review, it was determined the facility failed to ensure chemicals were stored in a safe manner on two of two housekeeping carts and were not accessible to residents who were physically capable of accessing chemicals but did not have the cognitive ability to handle chemicals safely for one (#4) of ten sampled residents who had a [DIAGNOSES REDACTED]. A material safety data sheet, dated 08/03/11, documented, .Product name: Virex II 256 .EMERGENCY OVERVIEW DANGER. CORROSIVE. CAUSES SKIN AND EYE BURNS. HARMFUL OR FATAL IF SWALLOWED. COMBUSTIBLE LIQUID AND VAPOR .Ingestion: May be irritating to mouth, throat and stomach .call a poison control center or doctor immediately for treatment advice. Have person sip a glass of water if able to swallow. Do not induce vomiting unless told to do so by a poison control center or doctor .Probable mucosal damage may contraindicate the use of gastric lavage . Resident #4 was admitted to the facility on [DATE] and had [DIAGNOSES REDACTED]. A quarterly assessment, dated 11/25/16, documented the resident was severely impaired cognitively, had physical behaviors toward others, required extensive assistance of two staff members with most ADLs, and used a walker or wheelchair for mobility. A nurse's note, dated 12/11/16 at 11:32 a.m., documented, .(name deleted) LPN notified this nurse, (name deleted) RN, DON of CNA notifying her that (sic) of resident drinking Virex II 256, a disinfectant used in the facility. CNA immediately took cleaner from resident and brought her to the nurses desk. CNA reported she witnessed resident taking a drink from the Virex bottle with the lid in her hand. VS B/P 70/41, P 86, R 18, T 98.1. O2 89, PRN O2 via NC applied per PRN order, O2 increased to 93. Resident denies pain or discomfort at this time. Contacted Poison Control and spoke with (name deleted) who gave me a case number of (number deleted). (Name deleted) reported that a possible side effect would include GI upset, including possible nausea, vomiting, or diarrhea. No serious adverse effect should occur. Advised to give resident a snack and ensure that she is drinking plenty of fluids to decrease possible side effect of dehydration from above mention side effects. Resident consumed 300 ml of water and a package of cheese cracks (sic). Resident will have lunch in the next 30 mins. Safety data sheets book instructs to contact poison control in the case of indigestion (sic) of Virex. Notified Dr. (physician name deleted). No new orders at this time. Notified (name deleted), residents responsible party. No questions at this time. Neruo (sic) checks initiate (sic) for increased monitoring. Notified (name deleted), Administrator, notified (name deleted) RN, Cooperate (sic) nurse consultant. Education proved (sic) to all staff in facility at this time to ensure that chemicals are kept out of reach of resident. Nursing staff will continue to monitor resident for s/s of GI irritation . A nurse's note, dated 12/11/16 at 12:30 p.m., documented, .Resident sitting up in w/c in main lobby. Neuro checks continued. Resident denies any pain or discomfort at this time. Denies Nausea. No diarrhea noted. will continue to montior (sic) . On 01/09/17 at 10:10 a.m., a housekeeping cart was observed outside of resident room #12 on B hall. The cart was observed to have an unmarked container of liquid on top of it. The container had a pop off lid. The housekeeper was inside the resident's room and the cart was not visible to the housekeeper. At 10:11 a.m., housekeeper #1 was asked what the liquid was in the container on top of the housekeeping cart. She stated it was Virex. At 10:12 a.m., housekeeper #1 was observed going in and out of room #12. Each time she went into the resident's room she was unable to visualize the cart. The cart was unattended and out of view of the housekeeper for the following times: At 10:12 a.m. for 25 seconds, at 10:13 a.m., for 42 seconds, at 10:14 a.m., for 1 minute and 10 seconds, at 10:16 a.m., for 50 seconds, and at 10:18 a.m., for 40 seconds. At 10:40 a.m., housekeeper #2 was observed on B hall with her cleaning cart. The cart had an unmarked clear plastic container on top of it. The container had a pop off lid and contained wash cloths soaking in a clear liquid. The housekeeper was observed to go into resident room #17. The door to the room was partially closed. The housekeeper was in the bathroom with her back to the cart. The cart was not visible to the housekeeper for 3.5 minutes. At 10:45 a.m., housekeeper #2 was asked what the clear liquid was in the container. She stated it was Virex. At 10:50 a.m., the DON was asked it there had been any other incidents of residents drinking chemicals. She stated no. The DON stated she had in-serviced the staff that day and again later on proper storage of chemicals. The DON was asked where the housekeepers store the Virex at this time. She stated on a shelf under the cart. The DON was asked if a chemical such as Virex should be in marked bottles. She stated yes. The DON was shown the clear containers containing a liquid on top of the housekeeping carts. The DON was asked if she knew what the liquid was. She stated no. Housekeeper #1 and Housekeeper #2 were asked to tell the DON what was in the clear containers on top of the carts. They both stated the liquid was Virex. At 11:00 a.m., the housekeeping supervisor was asked where chemicals such as Virex should be stored on the housekeeping carts. He stated all chemicals should be in the locked section of the cart and the cart should be within the housekeepers vision. He was asked if chemicals could be in unlabeled containers. He stated no. The supervisor was asked about the unlabeled containers on top of the carts. He stated they contained Virex and the containers should be labeled. He was asked if having the containers on top of the cart was a safe way to store the chemical. He stated he had learned over time to never rule out what a resident could do but he had never had a resident get into one of the containers. He stated if that happened the containers would be gone. At 11:20 a.m., housekeeper #1 and housekeeper #2 were asked who told them they could fill the unmarked containers with Virex and keep them on top of their cart. Both stated the housekeeping supervisor. Both were asked if Virex was toxic. Both stated yes. Both were asked if they had been trained recently on the proper storage of chemicals. Both stated no.

Based on observation, interview, and record review, it was determined the facility failed to ensure that residents maintained their highest levels of well-being for 1 (#8) of 8 sampled residents who were reviewed for interventions to prevent constipation. The facility failed to assess, monitor, and intervene with a resident who had episodes of constipation without intervention to prevent impaction. The assistant director of nursing (ADON) stated there were no other residents in the facility who had experienced an impaction. This had the potential to affect 53 residents identified by the director of nursing (DON) who resided in the facility. Findings: Resident #8 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. A care plan, dated 05-30-13 and last updated on 12-06-13, documented resident #8 required routine laxative use due to constipation related to pain/[MEDICAL CONDITION] medication and decreased mobility. The goal was to have a bowel movement every 3 days and to administer laxatives as needed (prn) and routine per physician's orders [REDACTED]. A facility bowel record, dated October 2013, documented resident #8 had gone from 10-19-13 to 10-25-13 with no documentation of bowel movements. Resident #8 went 7 consecutive days without a bowel movement. The October 2013 Medication Administration Record [REDACTED]. A nurse's note, dated 10-26-13 at 8:58 p.m., documented, "[MEDICATION NAME] suppository given PR (per rectum) as ordered for hard stool which res (resident) is unable to push..." A nurse's note, dated 10-27-13 at 6:32 a.m., documented, "...Elder having loose, red tinged stools after passing hard bm (bowel movement) on evening of 10/26/13 et (and) receiving [MEDICATION NAME] suppository. Elder has had loose stools x's 3 this night..." A physician's orders [REDACTED]. A facility bowel record, dated November 2013, documented resident #8 had gone from 11-06-13 to 11-10-13 with no bowel movements. Resident #8 went 5 consecutive days without a bowel movement. There had been no prn medications administered during that time. A facility bowel record, dated November 2013, documented resident #8 had no bowel movements from 11-16-13 to 11-19-13. Resident #8 went 4 consecutive days without a bowel movement. There had been no prn medications administered during that time. A nurse's note, dated 11-20-13 at 3:27 p.m., documented, "...Resident has continued to run low grade temp today with 102.4 today prn Tylenol rectal suppository given per nurse and noted a hard lump of stool in way of giving rectal suppository. resident has not had bowel movement for several days notified (physician name deleted) resident having no relief after having doses of [MEDICATION NAME] per order. orders received to assist resident in manually removing impaction x 1. removed xxlg (extra extra large) amount impacted stool with large amount liquid stool following removal. resident was cooperative and became very restful at removal of stool. will continue to observe..." An annual assessment, dated 11-23-13, documented resident #8 had long and short term memory problems, was severely impaired cognitively, required extensive assistance with all activities of daily living, and was incontinent of bowel and bladder. The annual assessment documented constipation was present in the resident's bowel patterns. A facility bowel record, dated November 2013, documented there were no bowel movements from 11-26-13 to 11-29-13. A Medication Administration Record [REDACTED]. The PRN [MEDICATION NAME] suppository had not been given during that time. A physician's telephone order, dated 11-26-13, documented to increase the resident's [MEDICATION NAME] from 30 cc's to 60 cc's orally every day. The order change was not reflected on the December MAR. The resident did not receive the physician ordered increase in medication during the month of December 2013. A physician's telephone order, dated 11-26-13, documented [MEDICATION NAME] 10 mg suppository rectally one every 3rd day. The [MEDICATION NAME] order was not implemented until 01-10-14. The resident did not receive the physician ordered medication. A facility bowel record, dated December 2013, documented resident #8 had no bowel movements from 12-02-13 thru 12-05-13. Resident #8 went 4 consecutive days without having a bowel movement. A nurse's note, dated 12-07-13 at 1:30 p.m., documented, "...Resident with nausea and vomiting in dining room. resident taken to room and assisted with BM. resident had extra large, formed fecal matter, suppository administered PR (per rectum) as ordered. No further N/V (nausea and vomiting) at this time..." A fax, dated 12-08-13 at 10:00 p.m., documented resident #8's physician was notified of two episodes of vomiting on 12-08-13. The fax also documented, "...Large formed fecal matter removed c (with) assist, [MEDICATION NAME] suppository given..." The physician responded on the fax with an order for [REDACTED]. A MAR, dated December 2013, documented there had been no enemas administered in December 2013. A facility bowel record, dated December 2013, documented resident #8 had no bowel movements from 12-14-13 through 12-18-13. Resident #8 went 5 consecutive days without a bowel movement. A facility bowel record, dated January 2014, documented resident #8 had no bowel movements from 01-27-14 through 01-30-14. Resident #8 went four consecutive days without a bowel movement. A MAR, dated January 2014, documented no PRN fleets enemas had been administered until 01-31-14. A MAR, dated February 2014, documented daily orders as [MEDICATION NAME] 60 cc every day, [MEDICATION NAME] suppository 10 mg every 3 days, and [MEDICATION NAME] 100 mg orally 2 times per day. A facility bowel record, dated February 2014, documented resident #8 did not have a bowel movement from February 1st to February 6th. The resident went 6 consecutive days without a bowel movement. A MAR, dated February 2014, documented to administer a Fleets enema rectally every 3 days prn constipation. No prn fleets enema was administered between February 1st through February 6th. A physician's telephone order, dated 02-07-14, documented, to change the enema from PRN to routine every 3 days. On 02-11-14 at 11:00 a.m., resident #8 was observed lying on her left side with her eyes closed. The resident had a low bed, a fall mat, and an air mattress. Oxygen was at the bedside, but was not in use. The call light was in reach and a personal alarm was attached to her knit top. The resident was clean and well-groomed. On 02-12-14, at 9:05 a.m., resident #8 was observed sitting up in a geri-chair, dressed and was clean and well-groomed. On 02-12-14 at 4:35 p.m., the DON was asked for the bowel protocol policy. The DON stated the facility did not have a written bowel protocol policy. The DON stated the nurses including herself would just use good nursing judgment and at the end of 3 days if a resident had not had a bowel movement the physician would be contacted for orders. The DON stated the nurses would watch especially close if a resident was on narcotics. The DON stated some physicians would automatically add a stool softener when they placed a resident on narcotics and some physicians would not. The DON stated facility nurses would monitor a resident's bowel movements and would intervene after three or four days without a bowel movement. On 02-13-14 at 10:25 a.m., the DON was asked who was responsible for monitoring residents who were having constipation problems. The DON stated the goal was after three days if the resident had not had a bowel movement she would expect PRN laxatives to be given and if no results were reported to the oncoming nurse then the resident would be monitored for another day. The DON stated if the resident had not had a bowel movement another laxative would be given. The DON was asked why resident #8 had not received her PRN laxatives after she had experienced no bowel movements after three days. The DON stated the nurses should have caught it. The nurses should have been monitoring the resident's bowel sheets and providing interventions per the physician's orders [REDACTED]. On 02-13-14 at 1:30 p.m., resident #8's physician was asked if she was aware the resident had gone over three days without a bowel movement. The physician stated, "I do not know why the resident went over 3 days without PRN laxatives." The physician was asked if she thought this had resulted in harm to the resident. The physician stated, "It could not have helped the resident's situation at all." On 02-13-14 at 3:15 p.m., registered nurse (RN) #3 was asked if resident #8 had experienced pain or discomfort with the constipation. RN #3 stated when the resident acts uncomfortable or "hollers out" she was constipated.

Based on interview and record review, it was determined the facility failed to assess the cause of increasing pain to the left shoulder following a fall that resulted in a fractured humerus for one (#1) of one resident who had suffered a fall resulting in a fracture. This resulted in actual harm to the resident. The facility identified one resident who had suffered a fall that caused a fracture in the last two months and 41 residents who received routine and/or as needed pain medication. Findings: Resident #1 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. An admission pain assessment, dated 06/19/12, documented the resident had experienced pain to his right shoulder in the preceding seven days, had pain at present scored at a five, and had no recent changes in his pain. It was also documented the resident had pain "all the time" and pain medication was effective in treating the pain. The resident's pain goal was documented as "0." There was no documentation to show the resident complained of left shoulder pain. Review of the clinical record revealed no documentation to show the resident had any routine or as needed pain medication ordered. A nurse's note, dated 06/20/12 at 2:16 p.m., documented, "...has soreness to bilat shoulders, rates 3/10..." A nurse's note, dated 06/20/12 at 9:32 p.m., documented, "...Location of fall: just inside room [ROOM NUMBER]...found on floor face down and small amount of blood on floor. Turned resident over and found blood on forehead cleansed area and found small split in middle of forehaed (sic). area quit bleeding quickly and ice was applied for 20 minutes...Resident stated that he was going to his room and got weak just as he was getting there and just inside the room leaned forward and fell out of wheel shair (sic)...We assessed for injuries and cleansed the forehead got him into the sling and helped him back into bed..." A physician's telephone order, dated 06/20/12, documented, "...give (two) extra strength Tylenol every 4 hours prn pain..." A nurse's note, dated 06/21/12 at 2:20 a.m., documented, "...has small bump to forehead but no lacerations, area is beginning to show maroon/purple discoloration..." MARS, dated 06/21/12 at 7:00 a.m., documented the resident received two Tylenol 500 mg for shoulder pain rated at a six. It was documented the resident's pain decreased to a three. MARS, dated 06/21/12 at 12:30 p.m., documented the resident received two Tylenol 500 mg for left shoulder pain rated at a five. It was documented the resident's pain decreased to a two. A nurse's note, dated 06/21/12 at 1:50 p.m., documented, "...deniies (sic) pain or discomfort..." At 3:54 p.m., it was documented, "...no pain or discomfort..." MARS, dated 06/21/12 at 5:45 p.m., documented the resident received two Tylenol 500 mg for left shoulder pain rated at a five. At 6:45 p.m., it was documented the resident received "some relief." MARS, dated 06/22/12 at 7:30 a.m., documented the resident received two Tylenol 500 mg for left shoulder pain rated at a four. It was documented the resident's pain decreased to a two. A nurse's note, dated 06/22/12 at 10:19 a.m., documented, "...Late Entry...Call rec'd this day from ([MEDICAL TREATMENT] nurse's name withheld) at ([MEDICAL TREATMENT] center name withheld) in (city name withheld). (Advanced Practice Nurse name withheld) stated that family had spoken with her concerning elders arthritis pain in the left shoulder....stated that family said he had taken [MEDICATION NAME] previously for arthritis pain in the left shoulder and what was he receiving in facility. This nurse communicated that elder had orders for tylenol (sic) 500 mg 2 po q 4 hours prn pain...stated that she would like to give orders via her overseeing physician...for elder to receive [MEDICATION NAME] 7.5 mg 1 po q 6 hours prn pain...MAR updated et medication ordered from pharmacy..." At 1:01 p.m., it was documented, "...C/O pain in lt shoulder rated 8 with prn tylenol (sic) administered as per orders...Call rec'd this day from (Advanced Practice Nurse) at [MEDICAL TREATMENT] for new order for elder of [MEDICATION NAME] 7.5 mg 1 po q 6 hours prn pain..." MARS, dated 06/22/12 at 7:30 p.m., documented the resident received one [MEDICATION NAME] 7.5/500 mg for pain rated at a nine. At 8:30 p.m., it was documented, "help." A nurse's note, dated 06/23/12 at 12:54 p.m., documented, "...Pain in head et left shoulder. Rec'd [MEDICATION NAME] 7.5/500 mg 1 po this AM at (8:00 a.m.) for c/o pain to left shoulder rated 10. Elder with unrelieved pain in left shoulder et c/o headache noted (9:00 a.m.) et rec'd tyl 500 mg 2 tab po prn as ordered for pain. Asked elder if any better at 10:30 et he stated 'No I hurt all the time'...Rec'd call from (family member name withheld) after she had spoken with elder on his personal phone this AM. (Family member)concerned over her fathers pain et confusion. Assured (family member) that would (sic) go and again re-assess elder et have rn assess as well et follow up from findings..." A nurse's note, dated 06/23/12 at 1:37 p.m., documented, "...Rec'd call from (family member name withheld) this AM after she spoke with her father on his personal cell. Concerned over fathers pain et confusion, stated 'He was never like this til he fell and hit his head.' Told her would assess et have rn assess elder status et contact physician if needed. Elder assessed...c/o left shoulder pain rated a 10 noted. Elder medicated with [MEDICATION NAME] 7.5/500 1 po prn pain as ordered for lt shoulder pain...Spoke with elder concerning his pain et confusion. Elder states feels confused 'all the time. Elder states 'I hurt all the time.' Elder stated 'I have never hurt like this before.' Asked elder when he started hurting and he stated 'Not till (sic) I fell an (sic) hit my head.' Told elder he could have ct of head on Monday after [MEDICAL TREATMENT] to which he stated 'yes'..." Review of the resident's clinical record revealed no documentation to show the resident's complaints of unrelieved left shoulder pain were assessed to determine cause, duration, or type of pain, or that any observations or assessments of the pain site were completed. A nurse's note, dated 06/23/12 at 3:29 p.m., documented, "...no pain or discomfort noted at this time..." MARS, dated 06/23/12 at 10:30 p.m., documented the resident received one [MEDICATION NAME] 7.5/500 mg for pain rated at an eight. It was documented, "...Resting c NFC by (11:30 p.m.)...." A nurse's note, dated 06/23/12 at 11:31 p.m., documented, "...has not c/o any pain so far..." A nurse's note, dated 06/24/12 at 10:16 a.m., documented, "...Tyelnol (sic) 500 mg 2 po prn c/o pain in lt shoulder rated 6. Elder returned to bed after receiving tylenol et noted to be sleeping when nurse to room to obtain vs..." MARS, dated 06/24/12 at 3:30 p.m., documented the resident received one [MEDICATION NAME] 7.5/500 mg for pain rated at a nine. At 4:30 p.m., it was documented, "...helped some..." MARS, dated 06/24/12 at 7:30 p.m., documented the resident received one [MEDICATION NAME] 7.5/500 mg for complaints of back pain. The resident's pain was not rated. At 8:30 p.m., it was documented, "...helped..." A nurse's note, dated 06/24/12 at 11:39 p.m., documented, "...no pain or discomfort..." MARS, dated 06/25/11 at 7:00 a.m., documented the resident received two Tylenol 500 mg for left shoulder pain rated at a four. It was documented the resident had relief. A nurse's note, dated 06/25/11 at 12:53 p.m., documented, "...denies pain at time of assessment..." A nurse's note, dated 06/26/12 at 12:06 a.m., documented, "...Return from having ct scan done. Resident very tired and sleepy...(10:30 p.m.) complaining of pain. Medication given as ordered. Will continue to observe..." A nurse's note, dated 06/26/12 at 12:52 p.m., documented, "...reports soreness in shoulders..." A nurse's note, dated 06/26/12 at 9:03 p.m., documented, "...left arm bruised. Shoulder arm and wrist hurting. Arm and hand swollen..." Review of the clinical record revealed no documentation to show the resident's bruised area, pain, or [MEDICAL CONDITION] were assessed for cause. A nurse's note, dated 06/26/12 at 10:56 p.m., documented, "...resident still has pain to left shoulder but reports moderate relief from pain pill earlier..." A nurse's note, dated 06/27/12 at 9:35 a.m., documented, "...had...mobile xray of lt humerus et forearm areas r/t c/o pain, [MEDICAL CONDITION] to affected lt arm, wrist, hand with accompanying discolor to upper left arm..." A x-ray final report, dated 06/27/12, documented, "...There is a comminuted oblique [MEDICAL CONDITION] humeral neck with impaction distal shaft..." An addendum to a fall final report, dated 06/27/12, documented, "...On Saturday, June 23rd the family came to visit. (Family member) requested that (resident #1) have a CT scan of the head because she felt he was more confused that prior to the fall. The physician was notified and an order received for a CT scan of head to be done on Monday... On Tuesday, June 25th, (DON) went to (resident #1)'s room to talk to him and his family about his care. I told them the results of the CT scan. When I told them of the results of the CT of the head scan, they thought it was supposed to be on the left hand. I told them that they had requested a scan of the head and that was what the physician had ordered. They told me that his left hand was very swollen and he had complained of pain. I examined the left arm. He complained of severe pain on movement of the arm and palpation of the left shoulder area. When I asked him if the pain was in the shoulder he told me the pain went all the way from the shoulder to his wrist. No [MEDICAL CONDITION] noted in the arm. The entire arm was swollen. I elevated the arm on a pillow. The family reported that his arm had not been swollen until after his fall. (Resident #1) told me that he had tried to catch himself when he fell that night. I told them that I would call the physician and ask for an x-ray of his left shoulder, arm, and wrist area... On Wednesday, June 27, 2021 the mobile x-rays were done on his shoulder, arm and wrist at 8:15 a.m. The x-ray company called the results back and sent a report. He has a comminuted [MEDICAL CONDITION] humeral head and neck. The wrist x-ray was negative.... In reviewing his medical record it is noted that he started taking Tylenol on 6/21 for shoulder pain with some relief. On 6/22...gave orders for [MEDICATION NAME] because that was what he took at home for arthritis in his left shoulder according to the family. The nurses' notes read [MEDICAL CONDITION] noted in lower extremities. When speaking with our facility nurses, they reported that it was difficult to tell if the arm was swollen due to his obesity. The nurses report that the (family member) had told them that he had always had shoulder pain because of his arthritis..." A 14 day PPS assessment, dated 07/02/12, documented the resident was cognitively intact, had frequent pain during the preceding five days, and the resident rated his worst pain at a seven out of 10, with zero being no pain and ten as the worst pain imaginable. Review of the resident's care plan, initiated on 07/03/12, revealed documentation to show pain was not listed as a problem until 07/11/12. There were no goals or interventions related to pain identified on the care plan until 07/11/12. On 08/01/12 at 1:30 p.m., the DON was asked what type of pain the resident had to his left shoulder before the fall on 06/20/12. She stated the initial pain assessment documented the resident had pain to his right shoulder but not the left. The DON was asked when the resident first complained of pain to the left shoulder. She stated, "On 6/21, the day after the fall." The DON was asked what the nurse did for the resident's complaint of left shoulder pain on 06/21/12. She stated the nurse gave the resident pain medication but did not address the cause of the pain. The DON was asked why the pain was not addressed on 06/23/12 when the resident complained of pain rated at a 10 out of 10 to his left shoulder that was unrelieved with [MEDICATION NAME]. She stated, "It should have been." The DON was asked if she had been made aware of the [MEDICAL CONDITION], bruising, or increasing pain prior to her assessment of the resident. She stated no. The DON was asked why the [MEDICAL CONDITION] to the left arm was not observed until 06/26/12 when she assessed the resident. She stated, "I can't answer that question."