Deficiency Index

Mecklenburg Heath and Rehabilitation

Charlotte, North Carolina · CCN 345471

29 surveys since 2011, 8 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
107
Surveys
29
Harm or worse
8
Immediate jeopardy
6
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy6

Findings at the most serious level CMS records.

Beyond CMS’s monthly file24/29

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
100
Ownership
For profit - Limited Liability company
Chain
SANSTONE HEALTH & REHABILITATION
County
Mecklenburg
Medicare-certified since
1995

CMS ratings

Overall
5
Health inspection
4
Staffing
2
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded somewhat fewer weighted findings than its peer group.

Weighted by harm level, against 125 for-profit facilities of 100–127 beds in North Carolina.

Last survey on record

Jul 23, 2026

109 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.573.47
Registered-nurse hours per resident day0.37—
Annual nurse turnover52.1%49.8%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$4,475 across 1 penalty

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K—L—
Actual harmG—H—I—
No harm, potential for more than minimalD14100.0%E—F—
No harm, potential for minimalA—B—C—
CMS’s current file: 14 of the 107 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5502×

    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F7612×

    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

  • F6071×

    Develop and implement policies and procedures to prevent abuse, neglect, and theft.

  • F6221×

    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

  • F6411×

    Ensure each resident receives an accurate assessment.

In the surveyor’s words

From the most serious findings on record at Mecklenburg Heath and Rehabilitation, in the surveyor’s own words.

  • Immediate jeopardy, isolatedF760Feb 4, 2022

    Based on record review and interviews with staff, family, Nurse Practitioner (NP), and the Medical Director (MD), the facility failed to administer the correct medications to a resident when Nurse #1 administered medications prescribed for Resident #8 to Resident #4. Resident #4 received 5 medications which included long-acting insulin, muscle relaxer, blood pressure medication, antidepressant, and a dietary supplement/sleep aid. This resulted in Resident #4 becoming unresponsive and she had a critically low blood pressure (BP) of 70/40 that required intravenous fluid (IVF) resuscitation upon Emergency Medical Services (EMS) arrival. Resident #4 was transferred to the emergency room (ER) for evaluation of altered mental status (AMS). […]

  • Immediate jeopardy, isolatedF622Jan 19, 2021

    Based on record review, legal guardian interview, facility staff and hospital staff interviews, the facility failed to communicate Resident #1's guardianship status to the hospital and failed to arrange for a supervised transfer and handoff of Resident #1 who was deemed incompetent and had a legal guardian. The nursing home provided confidential guardianship information to a contracted van driver in a sealed envelope. The van driver reportedly provided the sealed envelope to hospital staff and left the resident alone at the hospital. Hospital staff denied receiving any resident documentation in written, scanned, or telephonic format. This was evident for 1 of 3 residents reviewed for hospital discharges and transfers. […]

  • No harm, potential for more than minimal, patternF812Jun 4, 2021

    Based on observations, record review and staff interviews, the facility failed to label, and date opened food items stored for use in 1 of 1 walk in refrigerator and 1 of 2 nourishment rooms. Findings included: 1. An observation of the kitchen conducted with the Food Service Supervisor on 06/01/21 at 11:30 AM revealed the following items were not labeled or dated upon opening: a. An undated and unlabeled package of opened sliced turkey breast was observed in the walk-in refrigerator. b. An undated and unlabeled opened plastic bag of lettuce was observed in the walk-in refrigerator. c. An undated and unlabeled opened plastic bag of cheese cubes was observed in the walk-in refrigerator. 2. […]

  • No harm, potential for more than minimal, patternF880Jun 4, 2021

    Based on observations, record review and interviews with staff, pharmacy and construction workers the facility failed to follow The Centers for Disease Control (CDC) guidelines for personal protective equipment (PPE) with Enhanced Droplet Precautions (EDP) in 3 of 6 staff/construction workers observed and failed to wear masks that covered the mouth and nose in 3 of 10 staff/construction workers observed during the COVID-19 pandemic. Findings included 1. An observation was done on 06/01/21 at 12:14 PM of Patient Care Assistant (PCA) #1 on the 100 hall. PCA #1's mask was below the nose for several minutes when she was talking at the desk. […]

  • No harm, potential for more than minimal, isolatedF550Jul 23, 2026

    Based on observations, record review, and staff interviews, the facility failed to maintain a resident's dignity when Nurse Aide (NA) #1 and NA #2 transferred Resident #67 in a mechanical lift out of her room into the common area hallway to a shower bed on the other side of the hallway with the front of her nude body covered with a bath sheet, exposing her bare hips and the bare sides of her buttocks for 1 of 2 sampled residents reviewed for dignity. Resident #67 stated the NAs would cover the front part of her body with a sheet and would leave her sides exposed, but she really didn't like that. […]

Read 27 findings in full →The most serious and the most recent: 27 of 107 on record.

Every survey on record

FindingsAt actual harm or above

  • Jul 23, 2026Standard and complaint1 finding
  • Sep 19, 2025Complaint2 findings
  • Aug 21, 2025Standard and complaint4 findings
  • Dec 14, 2023Complaint2 findings
  • Dec 15, 2022Standard and complaint6 findings
  • Feb 4, 2022Complaint2 findings · 1 harm
  • Jun 4, 2021Standard3 findings
  • Jan 19, 2021Complaint2 findings · 1 harm
Show the 21 earlier surveys
  • Dec 10, 2020Infection control1 finding
  • Aug 25, 2020Complaint1 finding
  • Jan 2, 2020Complaint3 findings
  • Sep 19, 2019Complaint2 findings
  • Mar 8, 2019Standard and complaint11 findings
  • May 25, 2018Standard11 findings · 3 harm
  • Apr 11, 2018Complaint2 findings
  • Oct 24, 2017Complaint3 findings
  • Jun 30, 2017Standard and complaint8 findings
  • Jan 11, 2017Complaint2 findings
  • Aug 5, 2016Standard9 findings
  • Mar 3, 2016Complaint4 findings
  • Sep 18, 2015Standard and complaint9 findings · 1 harm
  • Aug 5, 2015Complaint2 findings
  • Jun 16, 2015Complaint1 finding
  • Sep 18, 2014Standard3 findings
  • May 12, 2014Complaint1 finding
  • Mar 29, 2014Complaint1 finding · 1 harm
  • Jun 6, 2013—1 finding
  • Apr 27, 2012—3 findings
  • Mar 3, 2011—7 findings · 1 harm

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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