Every finding on record at Life Care Center of Orange Park

Based on observations, interviews, and record review, the facility failed to coordinate assessments with the pre-admission screening and resident review (PASRR) program under Medicaid, to the maximum extent practicable, to avoid duplicative testing and effort for two (Resident #40 and #80) of four residents whose PASRRs were reviewed, from a total survey sample of 41 residents. Resident #40's diagnoses were updated upon readmission indicating a need for a Level II, but no Level II was provided for review by the facility. Resident #80's Level I PASRR indicated that a Level II was required; however, no Level II was provided for review by the facility. The findings include: 1. A review of Resident #40's medical record revealed an admitted [DATE]. The resident's last readmission was on 12/20/2023. He had diagnoses including unspecified psychosis documented on 10/1/2015 during stay; bipolar disorder documented on 12/12/2024; unspecified dementia documented on 12/12/24 and active at admission, and Alzheimer's disease documented on 03/23/2022 and active at readmission. Further review of resident's record revealed that a PASRR was completed on 05/02/2018. There were no documented Suspected Mental Illnesses (SMI), Intellectual Disabilities (ID) or Related Conditions noted. A review of the 01/21/2025 quarterly Minimum Data Set (MDS) assessment revealed that Resident #40 scored 11 out of 15 possible points on the Brief Interview for Mental Status (BIMS) screening, indicating moderately impaired cognition. A mood assessment was conducted and revealed the resident displayed social isolation sometimes. There were no behaviors reported during the review period. The medication review revealed the resident received antipsychotic and antidepressant medications 7 of 7 days during the review period. A review of the most current Care Plan revealed the following Focus Areas with interventions: Impaired cognitive ability/impaired thought process; at risk to have increased periods of acute confusional episodes related to acute disease of bipolar disorder and psychosis; Risk for changes in mood or behavior due to current diagnosis of bipolar disorder; Antidepressant medication use; ADL self-care performance deficit; behaviors and being resistive to care i.e., refusing to take showers and/or allowing staff to trim/clean fingernails. An interview was conducted on 02/05/2025 at 3:04 p.m. with the Social Services Director (SSD). He stated the Director of Nursing (DON) was responsible for the PASRRs. He was responsible for logging them into the the state agency website if a Level II screening was required. He stated the nursing, social services and MDS departments all worked together on the resident reviews if a resident had new behaviors and/or diagnoses after they were admitted . He stated resident behaviors and diagnoses were reviewed on a quarterly basis. When asked if there were any residents currently in the facility receiving Level II services, he replied that there were not. He also stated there were no residents being reviewed for Level II services at the time of the interview. During an interview with the SSD on 02/06/2025 at 3:31 p.m., he stated he was not aware of a Level II or review for new diagnosis for Resident #40. He again stated that resident reviews are conducted on a quarterly basis. He added that if a review was needed, the Director of Nursing would communicate that to him, and he would then communicate it to the appropriate state agency. An interview was conducted on 02/06/2025 at 1:34 p.m. with the Psychiatric Nurse Practitioner. She stated each resident in the facility was evaluated. Resident medications were reviewed on a monthly basis. She was asked if she was familiar with Resident #40. She stated she was following the resident and referred to him as being alert to self. She stated there were no documented moods and/or behaviors. She stated the resident's anti-depressant was recently increased due to him reporting he felt down and depressed. Facility staff reported that the resident did not like to get out of bed and verbalized feeling depressed. An interview was conducted on 02/06/2025 at 4:12 p.m. with the SSD who confirmed there was no updated PASRR or resident review for Resident #40. He stated it was missed. He stated when the resident returned to the facility after a brief hospital stay, his diagnoses changed and the review for additional services was not conducted as it should have been. 48947 2. A review of Resident #80's medical record revealed an admitted [DATE] with diagnoses including unspecified symptoms and signs involving cognitive functions following cerebrovascular disease, major depressive disorder, and manic episode without psychotic symptoms. A review of the quarterly Minimum Data Set (MDS), dated [DATE], revealed diagnoses including cerebrovascular accident (CVA), anxiety disorder, and depression (other than bipolar). It noted that the resident received antianxiety medication, antidepressant medications, opioids, and anticonvulsants during the 7-day look-back period. A review of the Care Plan revealed the following focus areas: Focus: Resident has impaired cognitive ability related CVA (cerebrovascular accident - stroke) (created 11/29/2018, revised 2/28/2019). Focus: Resident uses antidepressant medication related to: depression (created 7/9/2018, revised 7/9/2018). Focus: Resident has the potential to experience signs and symptoms of depression related to her CVA (created 2/28/2019, revised 2/28/2019) There were no care plans available that addressed the resident's PASRR status. A review of the resident's active Physician's Orders revealed: Duloxetine HCl (Hydrochloride) Capsule Delayed Release Particles 30 mg every 12 hours related to Major depressive disorder (8/20/2024), and Side effects medication monitoring for Antidepressants every shift (2/6/2024) A record review revealed that a Level 1 PASRR (preadmission screening and resident review) had been completed on 10/14/2024, which indicated that a Level II screening was required. A Level II evaluation was not located in the EMR (electronic medical record). A record review revealed that the Level 1 PASRR screening completed on 10/14/2024, indicated that a Level II PASRR evaluation was indicated. There was no Level II PASRR evaluation located in the EMR. On 02/05/2025 at 1:25 PM, an interview was conducted with Social Services Director (SSD) A, who was asked where a Level 2 PASRR screening report would be located for any resident in the facility who required it. He replied, It would be located in [the EMR] if we had any, but we don't have any residents in the facility that have a Level II PASRR. He was asked if PASRR information was located in the paper charts that were on the nursing units. He stated, There might be, but most likely it would be in [EMR] if we had any. On 02/05/2025 at 2:43 PM, an interview was conducted with Social Services Assistant (SSA) B. She was asked if there was anyone in the facility qualified to conduct Level 1 PASRR screenings. She stated, Yes, [SSD A]. She was asked what the facility process was for receiving the PASRR Level 1 screening. She replied, When they are admitted from the hospital, that information is sent to the facility. She was asked who was responsible for receiving the admission documents. She stated, That depends on the time of day the patient is admitted , but it's usually the admission people. She confirmed that she was familiar with the PASRR Level I screening. She was asked to access Resident #80's PASRR Level I screening that was available in the EMR and completed on 10/14/2024. After she reviewed the document, she confirmed that the screening indicated that a Level II PASRR evaluation should have been conducted. On 02/05/2025 at 3:00 PM, an interview was conducted with Admissions Director (AD) C. She was asked who was responsible for receiving the required admission documents from the hospital. She stated, I do. She was asked who reviewed the admission paperwork from the hospital to determine whether or not the resident was appropriate for admission. She stated, I do. She was asked to review the Level 1 PASRR screening for Resident #80 that was located in the EMR and dated 10/14/2024. She was asked what the results of the Level I screening indicated. After she reviewed the document, she stated, I don't quite know what you are asking. What is it that I'm supposed to be looking for? She was asked to review the results of the screening indicating that the individual may not be admitted to an NF (nursing facility). Use this form and required documentation to requesta Level II PASRR evaluation. She stated, We don't always get the PASRR before they admit, but they usually come in their admission packet. She was asked how she concluded that the resident was appropriate for admission without reviewing the PASRR. She stated, I look through the history and physical and the hospital notes, and other documentation that might indicate that there was an issue. A review of the facility's policy titled Pre-admission Screening and Resident Review (PASRR) (issued: 06/06/2019, reviewed: 09/26/2024), revealed: The facility will ensure that potential admissions are screened for possible serious mental disorders or intellectual disabilities and related conditions. A negative Level I screen permits admission to proceed and ends the PASRR process unless a possible serious mental disorder or intellectual disability arises later. A positive Level I screen necessitates an in-depth evaluation of the individual by the state-designated authority, known as PASRR Level II, which must be conducted prior to admission to a nursing facility.

Based on observations, resident and staff interviews, and a review of resident records, the facility failed to ensure residents with pressure ulcers received necessary treatment and services consistent with professional standards of practice, to promote healing, prevent infection, and prevent new ulcers from developing for one (Resident #144) of three residents reviewed for pressure ulcers. The findings include: On 2/03/2025 at 12:17 p.m., Resident #114 was seated in her wheelchair with both feet (red socks in place) dangling down towards the floor. A white gauze bandage was observed protruding from her sock around her right ankle area. When asked what happened, Resident #114 reported she had a sore from a tight shoe strap that cut into her skin a couple of months ago. She reported no pain, stating staff came in to change her bandage every few days. On 2/04/2025 at 10:22 a.m., Resident #114 was seated in her wheelchair with both feet dangling down towards the floor. A red sock covered her left foot, and her right foot was partially covered by a sock. A white gauze bandage was wrapped around the middle of her right foot and up over her ankle. In black writing, 1/31 was documented on the bandage. (photographic evidence obtained) Resident #114 could not recall when staff last came to change her bandage, but stated she informed the nurse last night of foot pain and throbbing. A review of the resident's medical record revealed she was admitted on [DATE] with diagnoses including urinary tract infection, Alzheimer's disease, and peripheral vascular disease. A review of the quarterly Minimum Data Set (MDS) assessment, dated 01/15/2025, revealed that Resident #114 had a Brief Interview for Mental Status (BIMS) score of 14 out of 15 possible points, indicating intact cognition. She was documented with a stage 3 pressure ulcer and was receiving pressure ulcer/injury treatment and care. (photographic evidence obtained) A review of the resident's active, person-centered Care Plan revealed that she had a pressure injury to her right heel. Interventions included administration of treatments as ordered. (photographic evidence obtained) Active physician's orders revealed: 01/08/2025 - wound care consult, right heel. 01/10/2025 - wound care orders indicated: cleanse with normal saline, pat dry and skin prep peri wound, apply honey gel/collagen powder/calcium alginate to wound bed, cover with ABD pad and secure with rolled gauze every 2 days and as needed with start date of 1/11/2025. No end date was indicated. (photographic evidence obtained) A review of the wound provider's progress note dated 01/30/2025, revealed: Stage 3 pressure wound of the right heel full thickness, exudate moderate serous, 20% slough, 80% granulated tissue, primary dressing leptospermum honey apply every two days for 11 days; Collagen powder apply every two days for 11 days; Alginate calcium apply every two days for 11 days. Secondary dressing ABD pad (abdominal dressing) apply every two days for 11 days; Gauze roll apply every 2 days for 11 days. Peri wound treatment skin prep applied every two days for 11 days. A review of Resident #14's February 2025 treatment administration record (eTAR) revealed: R Heel: Cleanse with normal saline, pat dry, skin prep peri wound, apply honey gel/collagen powder/ calcium alginate to wound bed, cover with ABD pad and secure with rolled gauze every 2 days and as needed had been signed off as Administered on 2/2/2025 and 2/4/2025, despite the observation made with the wound bandage dated 1/31 on 02/04/2025. (photographic evidence obtained) On 02/06/2025 at 8:52 a.m., an interview with Certified Nursing Assistant (CNA) G revealed she had been working for the facility for two years and had been assigned to work with Resident #114. She confirmed a wound to the right heel that was covered. She could not recall how often the bandage was changed but stated if she saw an old, dated bandage she would report it to her unit manager. She denied seeing or reporting old, dated wound bandages for Resident #114 to the unit manager. She confirmed working on 2/4/2025 with Resident #114, where she got her up from bed around 9:30 a.m., placed her socks on her feet, and sat her in her wheelchair. On 02/06/2025 at 8:52 a.m., an interview with Licensed Practical Nurse (LPN) H revealed he had been working at the facility for five years, passing medication and assisting with wound care when the wound care nurse was not scheduled. He confirmed being assigned to Resident #114 and confirmed working with her on 2/2/2025. He reported offering to administer her wound care treatment, but being told by the resident to come back later. He went in another time but he was postponed again. When he came back a third time, she was in bed and his shift ended at 7:30 p.m., so he reported never completing the treatment. He further stated he never went back to unmark the treatment was administered; he never notified oncoming staff that the wound treatment wasn't provided, and he never followed up on his next scheduled shift the following day. He agreed that a missed wound treatment was dangerous and reported, Infection could happen if proper wound care is not provided. On 02/06/2025 at 1:37 p.m., an interview with the Assistant Director of Nursing confirmed the expectation when administering medications and physician ordered treatments was to follow the physician's orders. Nurses signed off after the care/medication had been provided. If a resident refused, nursing should document the refusal, and if administered/treated late, nursing should document that the treatment was completed late. A review of the facility's policy and procedure titled Skin Integrity and Pressure Ulcer/Injury Prevention and Management (revised 07/09/2024), ADL Care and Services, revealed: Provide associates and licensed nurses with procedures to manage skin integrity, prevent pressure ulcer/injury, complete wound assessment/documentation, and provide treatment and care of skin and wounds utilizing professional standards of NPIAP (National Pressure Injury Advisory Panel) and WOCN (Wound, Ostomy, Continent Nurses Society). The policy interpretation and implementation indicated: 4. Measures to maintain and improve the resident's tissue tolerance to pressure are implemented in the plan of care. 7. When skin breakdown occurs, it requires attention and change in the plan of care may be indicated to treat the resident. (photocopy obtained)

Based on observations, interviews, and record review, the facility failed to ensure that residents requiring respiratory care received such care, consistent with professional standards of practice and the comprehensive person-centered care plan for one (Resident #226) of two residents reviewed for respiratory care, from a total of 21 residents receiving oxygen therapy, who was not receiving oxygen at the flow rate the physician ordered. The findings include: On 02/04/25 at 9:59 AM, Resident #226 was observed resting in bed with her eyes closed. She was wearing a nasal cannula attached to an oxygen concentrator and was receiving oxygen at a flow rate of 4 liters per minute (4L/min). (photographic evidence obtained) On 02/04/25 at 1:29 PM, Resident #226 was observed resting in her room. She did not know the appropriate setting for her oxygen flow rate and stated she did not adjust it herself. On 02/05/25 at 10:43 AM, Resident #226's oxygen flow rate was set at 3L/min. (photographic evidence obtained) A review of Resident #226's medical record revealed an admitted [DATE] and diagnoses including altered mental status, atherosclerotic heart disease (a condition where plaque builds up in the arteries that supply blood to the heart), cardiomegaly (enlarged heart with difficulty pumping blood), hypertensive heart disease (a condition that develops when chronic high blood pressure damages the heart muscle), conjestive heart failure (CHF - a condition where the heart muscle is weakened and cannot pump blood effectively), and metabolic encephalopathy (a condition where the brain does not function properly due to an underlying metabolic imbalance). A review of Resident #226's physician's orders revealed: Oxygen at 2 liters/minute continuously per nasal cannula, every shift. Order was active and written on 01/15/25 at 7:00 PM. Change oxygen tubing and nebulizer circuit every night shift every Sunday. Order active and written on 12/08/24 at 7:00 PM. Clean oxygen concentrator filter with soap and water weekly every Sunday. Order active and written on 12/08/24 at 7:00 PM. Check oxygen saturation rates every shift. Order was active and written on 12/04/24 at 7:00 PM. A review of the 01/03/25 Minimum Data Set (MDS) assessment revealed a Brief Interview for Mental Status (BIMS) score of 03 out of 15 possible points, indicating severe cognitive impairment. Functional abilities and goals revealed the following: Substantial/maximum assistance required for roll left and right, sit to lying, lying to sitting on side of bed, and dependent for sit-to-stand, chair/bed-to-chair transfer and toilet transfers. A review of the care plan (initiated on 12/05/24) revealed the following focus area: The resident has coronary artery disease (CAD) related to atherosclerosis, hypertension and hyperlipidemia. Goal: The resident will be free from signs or symptoms of complications of cardiac problems through the review date. Interventions: Oxygen settings: O2 via Nasal cannula at 2 liters continuous. Change out 02 tubing, nasal cannula weekly and as needed. A review of the February 2025 medication administration record (MAR) and treatment administration record (TAR) revealed that oxygen was administered per physician's order and signed off by facility staff on each shift. On 02/06/25 at 11:27 AM, an interview was conducted with Certified Nursing Assistant (CNA) J, who stated she had been employed by the facility for five years. She explained that as a CNA, she was not permitted to adjust a resident's oxygen flow rate. She observed the flow rate and whether or not the tank was empty. If she did not know what a resident's flow rate should be or noticed that an oxygen tank was empty, she would consult with the nurse. On 02/06/25 at 11:41 AM, an interview was conducted with Licensed Practical Nurse (LPN) K, who stated she had been employed by the facility for seven months. She explained the process for caring for residents receiving oxygen (O2) therapy. Some residents received an O2 order for as needed (prn) oxygen, and others received an O2 order for continuous oxygen. Residents' O2 orders should be discussed between the oncoming and outgoing nurse during walking rounds at shift change. During shift change, LPN K stated she would look around a resident's room and if she saw the resident was on O2, she would ask the outgoing nurse what the resident's flow rate was. She would then use a piece of paper and write the resident's name, orders, special medical condition, appointments, or any concerns noted by the outgoing nurse. Residents receiving oxygen should always have their head raised while receiving oxygen. LPN K would also use a pulse oximeter to obtain oxygen saturation levels. If a resident's oxygen level was low, she would check the oxygen cannula and tubing to ensure they weren't damaged. She would also check the water tank to ensure that the water was bubbling. She made a practice of checking oxygen flow rates at the beginning of her shift and anytime she went into a resident's room, which was usually at least three times during her shift. LPN K explained that she was familiar with Resident #226 as she checked the electronic medical record for the oxygen order, reporting that the current order for oxygen was 2L/min. The order was written on 01/15/25. She stated when she started her shift this morning, she observed Resident #226's oxygen flow rate was set at 2L/min. A review of the facility's policy for Oxygen Administration (issued 12/03/18, reviewed 09/24/24, revised 10/11/24), revealed: Respiratory care . The facility must ensure that a resident who needs respiratory care is provided such care, consistent with the comprehensive person-centered care plan . Procedure: 1. Oxygen order should be written for specified liter flow required by the resident.

Based on observations, interviews, medical record review, and a review of the facility's policies and procedures, the facility failed to ensure residents who required respiratory care received care consistent with professional standards of practice and their comprehensive care plans, for two (Residents #87 and #76) of three residents reviewed for respiratory care, from a total of 36 residents in the sample. The findings include: 1. An observation of Resident #87 was made on 03/20/23 at 11:59 AM in her room. An oxygen concentrator was in the room and the flow rate (gauge) was set between the 1 and 2 measurement, indicating oxygen was flowing at a rate of 1.5 liters per minute (lpm). (Photographic evidence obtained) Resident #87's nasal cannula was lying on the bed. The resident stated she took it off for a few minutes, becasue it hurt her nose. She stated her oxygen flow rate should be set at 2 lpm. On 03/22/23 at 10:00 AM, Resident #87 was observed in her bed. Her oxygen concentrator was on and her nasal cannula was in place. She was observed with labored breathing as evidenced by the deep rise and fall of her chest. She stated she did not feel well, however denied difficulty breathing. Her oxygen concentrator was set at 1.5 lpm. (Photographic evidence obtained) Resident #87 again reported that her oxygen flow rate should be set at 2 lpm. On 03/22/23 at 1:46 PM and again at 2:28 PM, Resident # 87 was observed with her oxygen in use. Both observations found that the oxygen concentrator was set at 1.5 lpm. (Photographic evidence obtained) A review of Resident #87's medical record found that she was admitted to the facility on [DATE]. She had an annual Minimum Data Set (MDS) assessment, dated 02/05/23, that noted she had a Brief Interview for Mental Status (BIMS) score of 14 out of a possible 15 points, indicating she was cognitively intact. She required limited assistance with activities of daily living. Her diagnoses included, but were not limited to, coronary artery disease, hypertension, asthma/COPD (chronic obstructive pulmonary disease), interstitial pulmonary disease unspecified (a group of disorders that cause lung scarring and affect breathing) and bronchiectasis (a condition in which the lung's airways become damaged). Resident #87 was documented as receiving oxygen while a resident of the facility. Resident #87 was care planned on 02/11/22 for her diagnosis of COPD with a goal to be free from signs and symptoms of respiratory infections through the next review date. Interventions included, but were not limited to, Oxygen (O2) settings: O2 via (nasal cannula) at 2 liters (continuous), humidified. (Photographic evidence obtained) A review of Resident #87's March 2023 Medication Administration Record (MAR) found oxygen was signed off as having been provided at 2 lpm every shift. Certified Nursing Assistant (CNA) B was interviewed on 03/22/23 at 2:34 PM. He stated Resident #87 did use oxygen, but only a nurse could set the flow rate. Every time a CNA checked it and found the flow rate setting to be inaccurate, they informed the nurse. Nurses let the CNAs know the appropriate oxygen settings for each individual resident who was receiving oxygen. Licensed Practical Nurse (LPN) D was interviewed on 03/23/23 at 9:37 AM. He stated Resident #87 was on continuous oxygen and would take it off and replace the cannula independently. Nurses adjusted her oxygen levels and she was receiving oxygen at 2 lpm. She did sometimes experience shortness of breath but also had anxiety. He was asked to check the flow rate setting of her concentrator, which he did on 03/23/2023 at 10:05 AM. The flow rate was set between 1.5 and 2 lpm. (Photographic evidence obtained) LPN D stated the ball in the gauge should be right in the middle of the 2 on the gauge, indicating the flow rate was 2 lpm. He was shown the photos of prior observations. He reviewed the photos and said, No, that is not 2 liters. He stated he adjusted her concentrator to 2 lpm this morning but the ball dropped to where it currently was. He thought the gauge needed to be fixed. In an interview with the Unit Manager on 03/23/23 at 11:06 AM, she was asked how the gauge should look if oxygen was flowing at 2 lpm. She demonstrated using her fingers that the ball should be right in the middle of the 2 liter line. When shown the photos of Resident #87's oxygen flow rate setting, she confirmed that they were not reflective of 2 lpm settings. A review of the facility's policy titled Administration of Medications (issued 04/24/19, reviewed 08/25/22 and revised 02/13/23) found it stated it was the facility's policy to ensure medications were administered safely and appriopriately per the physician's orders to address residents' diagnoses and signs and symptoms. Under the section titled Procedure, it stated under section B: Staff who are responsible for medication administration will adhere to the 10 Rights of Medication Administration. Subsection 1. Reference the Right Drug and subsection 3., the Right Dose. (Photographic evidence obtained) 45153 2. During a tour of the facility on 03/20/23 at 12:55 PM, Resident #76 was observed sitting in her wheelchair at the side of her bed wearing a nasal cannula. Her oxygen concentrator, located at bedside, was observed with the flow rate set at 3.5 lpm. (Photographic evidence obtained) On 03/21/23 at 10:22 AM, another observation of Resident #76's oxygen concentrator revealed it was set to 3.0 lpm. (Photographic evidence obtained) A review of Resident #76's physician's order, dated 4/12/22, revealed she was to receive oxygen at 2 lpm via nasal cannula, as needed, for shortness of breath. (Copy obtained) On 03/22/23 at 8:49 AM, another observation of Resident #76's oxygen concentrator revealed it was set at 3.0 lpm. (Photographic evidence obtained) A review of Resident#76's medical record revealed she was admitted into the facility on [DATE] and then readmitted on [DATE]. Her diagnoses included congestive heart failure; respiratory failure, unspecified with hypoxia; respiratory failure, unspecified with hypercapnia; type 2 diabetes mellitus with diabetic chronic kidney disease; pleural effusion; hypertensive heart disease with heart failure; cognitive/communicative deficit; dysphagia, and dependence on supplemental oxygen. A review of the March 2023 Medication Administration Record (MAR) revealed oxygen at 2 lpm via nasal cannula as needed for shortness of breath had no nursing initials indicating the oxygen was provided per the order. (Copy obtained) A review of the quarterly Minimum Data Set (MDS) assessment, dated 03/07/23, revealed that Resident #76 had a Brief Interview for Mental Status (BIMS) score of 10 out of a possible 15 points, indicating moderate cognitive impairment. The assessment also documented that she was receiving oxygen therapy. A review of Resident #76's care plan, dated 08/06/21, revealed she had oxygen therapy related to congestive heart failure, recent respiratory failure, and perceived Shortness of Breath (SOB). Interventions included: Change resident's position every 2 hours to facilitate lung secretion movement and drainage. Encourage or assist with ambulation as indicated. Give medications as ordered by physician. Oxygen settings: Oxygen at 2 liters via nasal cannula, continuous, humidified to maintain sats (blood oxygen level) >92%. On 03/22/23 at 8:53 AM, LPN A confirmed that the oxygen concentrator for Resident #76 was set to administer oxygen at 3.5 lpm. LPN A confirmed that Resident #76's physician's order was for an oxygen flow rate of 2 lpm. LPN A reported that nursing was responsible for ongoing monitoring of oxygen therapy, ensuring the resident was provided the correct oxygen flow rate per the order, as well as weekly tubing changes. Correct oxygen settings were identified in the MAR. Correct oxygen settings were communicated from one staff person to another in report during shift change or by checking the MAR. On 03/22/23 at 9:20 AM, the Director of Nursing (DON) confirmed that correct oxygen settings were identified by nurses in the Electronic Medical Record (EMR). Night shift nursing staff were responsible for weekly tubing changes, every 7 days on Wednesdays. A review of the facility's policy and procedure titled Oxygen Administration/Safety/Storage/Maintenance (dated: 12/03/22), revealed: Oxygen will be administered in accordance with physicians' orders and current standards of practice. (Copy obtained) .

Based on observations, clinical record review, staff interviews and facility policy and procedure review, the facility failed to maintain a clean living environment for six (#42, #18, #5, #14, #33 and #91) of six residents receiving enteral feedings through a gastrostomy tube (g-tube), from a total of 36 sampled residents. Failure to provide a clean living environment can present the potential for infection and illness for the residents. The findings include: On 07/26/2021 at 2:56 PM, Resident #42's room was observed to have enteral food product splattered on the wall, intravenous (IV) pole and pump. (Photographic evidence obtained) On 07/27/2021 at 12:14 PM, Resident #18's room was observed to have enteral food product splattered on the pump, wall, floor and IV pole. (Photographic evidence obtained) On 07/28/2021 at 10:35 AM, Resident #5's room was observed to have enteral food product splattered on the wall, IV pole and floor. On 7/28/2021 at 10:45 AM, Resident #14's room was observed to have enteral food product splattered on the wall, IV pole, floor, room phone and bed rail. On 07/28/2021 at 10:58 AM, Resident #18's room was observed for a second time. The enteral food product splatter previously observed on 07/27/2021, remained on the pump, the pole, and the wall. On 07/28/2021 at 11:02 AM, Resident #42's room was observed for a second time. The enteral food product splatter previously observed on 07/26/2021, remained on the pump, floor, IV pole and wall. A dead cockroach was also observed on the floor in front of the air conditioner wall unit. (Photographic evidence obtained) On 7/28/2021 at 11:14 AM, Resident #33's room was observed to have enteral food product splattered on the pump, wall, floor, bed frame, and IV pole. A dead cockroach was also observed on the floor under the resident's bed. On 7/28/2021 at 11:16 AM, Resident #91's room was observed to have enteral food product splattered on the pump, floor, IV pole, bed rail and call light cord. A soiled cotton ball with medical tape and human hair stuck to it was observed under the bed. (Photographic evidence obtained) On 07/29/2021 at 10:10 AM, Resident #42's room was observed for a third time. Enteral food product splatter was on the pump, wall, floor, bed frame, mattress and IV pole. A plastic cap and debris were also observed next to the wall and under the bed. (Photographic evidence obtained) On 7/29/2021 at 10:18 AM, Resident #18's room was observed for a third time. The enteral food product splatter previously observed on 07/26/2021 and 07/27/2021, remained on the pump, the pole, and the wall. (Photographic evidence obtained) On 7/29/2021 at 10:22 AM, Resident #33's room was observed for a second time. The enteral food product splatter previously observed on 07/28/2021, remained on the pump, wall, floor, bed frame, and IV pole. On 7/29/2021 at 10:26 AM, Resident #91's room was observed for a second time. The enteral food product splatter previously observed on 07/28/2021, remained on the pump, wall, floor, bed frame, mattress and IV pole. A plastic cap and debris were once again observed next to the wall and under the bed. (Photographic evidence obtained) On 7/29/2021 at 10:39 AM, Resident #5's room was observed for a second time. The enteral food product splatter previously observed on 07/28/2021, remained on the IV pole, wall, and floor. (Photographic evidence obtained) On 7/29/2021 at 10:41 AM, Resident #14's room was observed for a second time. The enteral food product splatter previously observed on 07/28/2021, remained on the IV pole, wall, and floor. (Photographic evidence obtained) A review of Resident #42's clinical record revealed a physician's order, which read: Enteral Feed Order every shift [MEDICATION(S)] 1.5 at 50 ml/hour x 20 hours via pump. A review of Resident #18's clinical record revealed a physician's order, which read: Enteral Feed Order every shift for to allow for by mouth intake [MEDICATION(S)] 1.5 @ 40 ml/hour x 12 hours (on at 6p off at 6a). A review of Resident #5' clinical record revealed a physician's order, which read: Enteral Feed Order every shift [MEDICATION(S)] 1.5 cal. at 60 ml/hour x 20 hours via pump, on at 2 PM, off at 10 AM. A review of Resident #14's clinical record revealed a physician's order, which read: Enteral Feed Order every shift [MEDICATION(S)] 1.5 at 55 ml/hour x 20 hours via pump. A review of Resident #33's clinical record revealed a physician's order, which read: Enteral Feed Order every shift [MEDICATION(S)] 1.5 at 55 ml/hour x 20 hours via pump. A review of Resident #91's clinical record revealed a physician's order, which read: Enteral Feed Order every shift [MEDICATION(S)] 1.5 at 75 ml/hour via pump to be turned off. One time a day [MEDICATION(S)] 1.5 @75 ml/hour to be turned back on @1700. During an interview with the Housekeeping Supervisor on 07/29/2021 at 1:20 PM, he was shown the food splatter in the six residents' rooms. While observing the rooms, he stated he was not aware the enteral food product had been splattered on the various surfaces in each room. When he was asked who was responsible for cleaning the food splatters in the rooms he replied, Housekeeping is. He stated he would immediately clean the rooms and replace the IV poles so they could be cleaned. During an interview with the Regional Nurse Consultant on 07/29/2021 at 5:00 PM, she stated that if the nurse makes the mess with the enteral food product, they should clean it up right away and not leave it to dry. Review of the facility policy and procedure entitled Daily Cleaning Schedule revealed: Resident Rooms. Clean bathrooms, vents, paper & soap, high & low dust, trash, baseboards, beds, furniture, blinds, sills, tables, chairs, light fixtures, closets, windows, doors & handles. Detail Clean 3-4 rooms or check outs each day. Report any floor problems immediately. (Photographic evidence obtained)

Based on observations, clinical record review and staff interview, the facility failed to revise the physicain's orders for continuous oxzygen therapy in the care plan for one (Resident #162) out of 38 residents receiving respiratory treatment, from a total of 36 sampled residents. Failing to revise care plans places the resident at risk of not receiving appropriate care. The findings include: On 07/26/2021 at 2:32 PM, Resident #162 was observed in her room lying in bed with her eyes closed with a nasal cannula on her face. Her oxygen (O2) concentrator was turned on its side and pushed in between the nightstand and the wall with a chair stacked on top of it. The concentrator was running. The reading on the concentrator was not able to be seen and the tubing was not dated. On 07/27/20 at 1:32 PM, Resident #162 was observed in her room, lying in bed with her eyes open. She did not respond to questions. Once again, her oxygen (O2) concentrator was turned on its side and pushed in between the nightstand and the wall with a chair stacked on top of it. When the oxygen concentrator was pulled out from its position, the oxygen level setting was at 3 liters per minute. (Photographic evidence obtained) On 07/29/2021 at 11:38 AM, Resident #162's oxygen concentrator was observed running and set at 2.5 liters per minute. (Photographic evidence obtained) A review of Resident #162's clinical record revealed she was admitted to the facility on [DATE] and then readmitted on [DATE]. Her diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of Resident #162's Minimum Data Set (MDS) comprehensive assessment dated [DATE], revealed Oxygen therapy was marked yes. (Photographic evidence obtained) A review of Resident #162's physician's orders [MEDICAL RECORD OR PHYSICIAN ORDER] . (Photographic evidence obtained) A review of Resident #162's care plan dated 07/14/2021 read: The resident is at risk for altered respiratory status/difficulty breathing related to a history of coronary artery disease and chronic heart failure. The interventions included: Encourage resident to cover mouth when coughing. Encourage resident to wash their hands frequently. Observe and notify physician if the resident experiences increased respiratory distress such as shortness of breath or low O2 saturation. Observe changes in vital signs. Observe for cough. The resident has altered cardiovascular/circulatory status relate to A-Fib/CAD with pacemaker, CHF, hypertension, deep vein [CONDITION(S)]. The interventions included: Administer oxygen as needed. (Photographic evidence obtained) A review of Resident #162's Medication Administration Record [MEDICAL RECORD OR PHYSICIAN ORDER] . Start date: 06/18/2020. Oxygen saturation rates every shift for hypoxemia. Start date 06/14/2021. Administer Oxygen at 2 liters via nasal cannula if O2 sat drops below 90%. May titrate O2 to keep saturation >90%. Ask resident to take several breathes prior to administration of oxygen. Notify family if oxygen is administered. Start 11/12/2019. Discontinued on 07/19/2021. No other orders for oxygen therapy were listed on the MAR. (Photographic evidence obtained) During an interview with Employee D, Unit Manager (UM) on 07/29/2021 at 11:45 AM, he stated Resident #162 was a hospice recipient. He confirmed the oxygen concentrator was not set at 2L/minute. He stated that the resident's sister was just visiting with her and sometimes she changes the setting on the concentrator. He was not sure what her O2 level should be set at and left the interview to go look for the order and the date the tubing was changed.

Based on observations, interviews and record review, the facility failed to provide activities of daily living (ADLs) necessary to maintain grooming and personal hygiene for one (Resident #61) out of a total of 36 sampled residents. The resident's fingernails were not clean or trimmed. The findings include: On 07/26/2021 at 2:13 PM, Resident #61 was observed sitting on her bed with her hands on the bedside table. Her fingernails on both hands were untrimmed and approximately two inches long with a black substance under some of the nails. An interview was conducted with Resident #61 at the time of the observation. When she was asked if she liked her nails long, she said, No, I can't find scissors to clip them. On 07/27/2021 at 1:07 PM, Resident # 61 was observed lying on her bed completing a puzzle. Her fingernails were still long and unclean. During the observation, she once again stated that she wanted her nails clipped, but no one brought her scissors. Record review for Resident #61 revealed she was admitted to the facility on [DATE] and then readmitted on [DATE]. Her diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . Record review of the 05/26/2021 quarterly minimum data set (MDS) for Resident #61's revealed she had a brief interview of mental status (BIMS) score of 5 out of 15, indicating severe cognitive impairment. A review of her functional status revealed she needed extensive assistance with bed mobility, transfers, toilet use, and personal hygiene. Record review of Resident #61's care plan found she was care planned for activities of daily living (ADL) self-care performance deficit related to advanced age with generalized weakness, cognitive impairment, poor safety awareness and impaired balance. Review of the interventions revealed the resident required extensive assistance from staff with personal hygiene and oral care. On 07/29/2021 at 3:20 PM, Resident #61 was observed lying in bed. Her fingernails on both hands remained long and untrimmed with a brown substance under some of her nails. On 07/29/2021 at 3:25 PM, an interview was conducted with Employee A, certified nursing assistant (CNA) assigned to care for Resident #61. When she was asked if she provided nail care to Resident #61, she said, No. When she was asked who did, she said, I'm not sure. She then stated that some residents get their nails done in the beauty shop. An interview was conducted with Employee B, Registered Nurse (RN)/Unit Manager on 07/29/2021 at 3:28 PM. After reviewing Resident #61's fingernails, she confirmed they were long and unclean and needed to be clipped. She stated the CNAs were supposed to provide nail care on shower days and clean them daily as needed. While at the bedside, Resident #61 stated that she would like to have her nails clipped, but no one provided her with scissors. She then asked Employee B for scissors. Employee B commented that Resident #61 refused care most of the time. When asked if the refusal of care was documented, Employee B answered, No. A review of the facility's policy and procedure for Activities of Daily Living (ADLs), review date 05/05/2020, revealed the following procedure will be followed for fingernail care: 1. Ensure fingernails are clean and trimmed to avoid injury and infection. 2. Explain the importance of fingernail care to the resident. 3. Assemble all necessary equipment which may include fingernail clipper, nail file or emery board, orange sticks, wash basin, towel, and any other necessary equipment. 4. Provide privacy and perform nail care, taking care not to trim the nail below the skin line and not to cut the skin. 5. Report any abnormalities to the nurse.

Based on observations, clinical record review, staff interview and facility policy and procedure review, the facility failed to provide urinary catheter care for one (Resident #162) of five sampled residents with indwelling catheters, from a total of 36 sampled residents. Resident #162 had recently been treated for [MEDICAL RECORD OR PHYSICIAN ORDER] . Failure to provide catheter care could potentially exacerbate the urinary tract infection. The findings include: On 07/26/2021 at 2:32 PM, Resident #162 was observed in her room lying in bed with her eyes closed. Her catheter bag was sitting directly on the floor. The catheter tubing had dark brown sediment in it. (Photographic evidence obtained) On 07/27/2021 at 12:05 PM, Resident #162's catheter bag was observed hanging on the bed rail at the level of her bladder. The catheter tubing had dark brown sediment in it. (Photographic evidence obtained) On 07/27/2021 at 1:32 PM, Resident #162's catheter bag was observed to be hanging at the level of her bladder. The catheter tubing had dark brown sediment in it. (Photographic evidence obtained) On 07/29/2021 at 11:38 AM, Resident #162's catheter bag was observed sitting directly on the floor. The catheter tubing had dark brown sediment in it. (Photographic evidence obtained) Record review for Resident #162 revealed she was admitted to the facility on [DATE] and readmitted on [DATE]. Her diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . (Photographic evidence obtained) Record review of the 07/07/2021 comprehensive minimum data set (MDS) for Resident #162 revealed she had an indwelling catheter in use. (Photographic evidence obtained) Review of the physician's orders for Resident #162 read catheter care: every shift, keep catheter bag placed below the level of the bladder. No other orders were found for catheter care. (Photographic evidence obtained) Review of the discontinued physician's orders for Resident #162 revealed an order dated 06/29/2021 for [MEDICATION(S)] tablet 800-160 milligrams. Give 1 tablet by mouth one time a day for urinary tract infection (UTI) for 5 days. Review of the care plan for Resident #162 dated 07/14/2021 revealed the resident has an indwelling Foley catheter inserted related to end stage renal disease. Catheter care every shift. Observe for and document for pain/discomfort due to catheter. Observe for and report to physician for signs or symptoms of UTI: pain, burning, blood-tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temp. Urinary frequency. Foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. Observe for signs and symptoms of discomfort on urination and frequency. Resident's Foley catheter inserted on 06/23/2021 for one week. Inserted on 06/28/2021 for urinary retention. Removed on 06/28/2021. Inserted on 07/02/2021. No other interventions were found. (Photographic evidence obtained) During an interview with Employee D, Unit Manager (UM) on 07/29/2021 at 11:45 AM, he stated that they keep the catheter bag low, so it drains. He agreed there was a lot of sediment in the tubing. He stated he was not sure when it was changed last, and the resident is dehydrated. She does not drink enough water. She is a hospice recipient. He confirmed the resident's urine was very dark brown when he moved the dignity bag out of the way and exposed the catheter bag with dark brown colored urine collecting in it. He confirmed it was on the floor. He stated she had recently been treated for [MEDICAL RECORD OR PHYSICIAN ORDER] . He did not return to the interview. Review of the facility policy and procedure entitled Indwelling Urinary Catheter (Foley) Care and Management revealed the following: 2. Monitor the catheter daily and assess for complications resulting from the use of an indwelling catheter such as symptoms of blockage with associated bypassing of urine, catheter-associated urinary tract infection (CAUTI), expulsion of the catheter, pain, discomfort, and bleeding. Also assess the potential for catheter removal. 3. Develop and individualized care plan based on assessment findings and revised as needed. For the resident with an indwelling urinary catheter, include a component to inform the resident and representative about the risks and benefits of catheter us and identify approaches to minimize the risk of infection by addressing personal hygiene measure, catheter/tubing /bag care and educating the resident and representative regarding signs and symptoms of urinary tract infection. Clinical alert: Monitor intake and output, as ordered. Monitor for changes in urine output, including volume and color. Notify the practitioner of abnormal findings. Keep the drainage bag below the level of the patient's bladder to prevent backflow of urine into the bladder which increases the risk of CAUTI. However, don't place the drainage bag on the floor to reduce the risk of contamination and subsequent CAUTI. Review of the facility's policy and procedure entitled Urinary Incontinence and Indwelling Urinary Catheter (Foley) Management revealed the following: Regulatory Requirements. 483.25 Quality of Care Based on comprehensive assessment of a resident, the facility must ensure that residents receive treatment and care in accordance with professional standards of practice, the comprehensive person-centered care plan, and the resident's choice. A resident who is incontinent of bladder receives appropriate treatment and service to prevent urinary tract infections and to restore continence to the extent possible. This facility uses the Lippincott procedures.

Based on observations, family and staff interviews and medical record reviews, the facility failed to develop a comprehensive care plan for routine or emergency dental services for 1 (Resident #74) of 22 residents reviewed for care plans. The findings included: On 8/12/19 at 10:27 PM an interview was conducted with Resident #74's son. When asked if Resident #74 had any problems eating or chewing his food, Resident #74's son responded the resident has only one tooth, so he receives pureed food. When asked if the resident had ever had a dental consult since being admitted to the facility, Resident #74's son stated no they had not. Resident #74's son stated he thought getting dentures was cost prohibitive since the resident is currently on Medicaid and was unaware Medicaid covers one set of dentures. Resident #74's son confirmed no one from the facility had discussed his father's dental needs or set up any dental consultations for the resident since admission. On 8/13/19 at 4:07 PM an observation of Resident #74 revealed him to be in his room, laying in his bed, watching TV. When asked if the resident had any problems eating or chewing his food, the resident opened his mouth and stated he only had one tooth. Observation confirmed Resident #74's statement he had one lower front tooth. Review of the medical record for Resident #74 revealed there were no progress notes or consultations related to the resident's dental status. On 08/14/19 at 11:48 AM an interview was conducted with the Nursing Home Administrator (NHA) and the Social Services Director (SSD). When asked if Resident #74 had ever been referred to a dentist, they both confirmed the resident had not been referred to a dentist. On 8/15/19 at 11:00 AM a follow up interview was conducted with the SSD about the dental consult for Resident #74. The SSD stated he just set up the consult. The requested documentation to support this was not provided during the survey. Record review of Resident #74's medical record revealed he was [AGE] years of age with a Brief Interview of Mental Status (BIMS) Score of 10 out of 15 (moderately impaired), admitted to the facility on [DATE]. Review of Minimum Data Set assessment dated [DATE] revealed section L0200 Dental assessment of none of the above present- meaning the resident did not have any broken, missing or lose teeth/dentures. Record review of the Care Plan dated through (MONTH) 18, 2019, for Resident #74 revealed no care plan in place for dental issues or services.

Based on observations, family and staff interviews and medical record reviews, the facility failed to ensure the provision of routine or emergency dental services for 1 (Resident #74) of 3 residents reviewed for dental services. The findings included: On 8/12/19 at 10:27 PM an interview was conducted with Resident #74's son. When asked if Resident #74 had any problems eating or chewing his food, the son responded Resident #74 has only one tooth, so he received pureed food. When asked if the resident had ever had a dental consult since being admitted to the facility, Resident #74's son stated no they had not. Resident #74's son stated he thought that getting dentures was cost prohibitive since the resident is currently on Medicaid and was unaware Medicaid covered one set of dentures. He confirmed no one from the facility had discussed his father's dental needs or set up any dental consultations for the resident since admission. On 8/13/19 at 4:07 PM an observation of Resident #74 revealed him to be in his room, laying in his bed, watching TV. When asked if the resident had any problems eating or chewing his food, the resident opened his mouth and stated he only had one tooth. Observation confirmed the resident's statement he had one lower front tooth. Review of the medical record for Resident #74 revealed there were no progress notes or consultations related to the resident's dental status. On 08/14/19 at 11:48 AM an interview was conducted with the Nursing Home Administrator (NHA) and the Social Services Director (SSD). When asked if Resident #74 had been referred to a dentist, they both confirmed the resident had not been referred to a dentist. On 8/15/19 at 11:00 AM a follow up interview was conducted with the SSD about the dental consult for Resident #74. The SSD stated he just set up the consult. The documentation to support this was requested. The SSD did not provided the documentation. Record review of the medical record for Resident #74 revealed he was [AGE] years old with a Brief Interview of Mental Status (BIMS) Score of 10 out of 15 (moderately impaired), admitted to the facility on [DATE]. Review of Minimum Data Set assessment dated [DATE] revealed Section L0200 Dental assessment of none of the above present- the resident did not have any broken, missing or lose teeth/dentures. Record review of the Care Plan dated through (MONTH) 18, 2019, for Resident #74 revealed no care plan was in place for the provision of dental services. >

Based on resident and staff interviews and medical record and policy reviews, the facility failed to ensure a current copy of one ( Resident #59) of one resident's advance directive was in the resident's medical record. The findings included: Review of Resident #59's record on 08/13/19 at 11:50 AM revealed a Resident Admission Agreement Acknowledgement. This Resident Admission Agreement Acknowledgement documented: [NAME] Advance Directive (Please check one) - Prior to admission, I have executed an Advance Directive Handwritten - Living Will, POA (Power of Attorney). If you have executed an Advance Directive please provide the Facility with a copy at your earliest convenience. This Acknowledgement was signed by admissions staff on 05/31/18. However, there was no Living Will or POA included in the resident record. During an interview on 08/14/19 at 9:00 AM, Resident #59 said she had a Living Will, but it was probably at her lawyer's office. On 08/15/19 at 10:47 AM, an interview was conducted with Social Services Staff F. She stated upon admission, they ask the resident about advance directives. They would ask the resident or resident representative to provide a copy of the advance directive to the facility, if it was executed before admission. The copy of the advance directive should be placed in the advance directive section of the print record. The interdisciplinary team discuss advance directives in the care plan meetings to see if the resident or resident representative brought a Living Will, POA, and/or Do Not Resuscitate order. The survey told Social Services Staff B that resident #59 did not have a Living Will or POA in the print record. On 08/15/19 at 12:06 PM, Social Services Staff F provided a Social Services assessment dated [DATE], which was checked to indicate the resident had a Living Will and DPOA (Durable Power of Attorney). Social Services Staff F said she did not know for sure the resident has these Advance Directives, so she would ask the resident. At 12:10 PM on 08/15/19, Social Services Staff F returned from talking with the resident and said the resident has a Living Will with her attorney. The facility's Advance Directive Policy dated 02/20/19 stated: The Admission Directors or designee interviews the resident and/or family upon admission to determine the need and knowledge relative to advance directives. If the residents has an advance directive, the social worker will request a copy of the directive so that it may become part of the medical record. Documentation of such directives are placed in Social Services progress notes. The resident's attending physician is made aware of such, and the appropriate orders are incorporated into the resident's care plan. Note: The advance directive copy should always remain in the resident's record, protected in a plastic cover, even if the chart is thinned.

Based on interview and record review, the facility failed to notify the resident or their representative when being terminated from Medicare coverage for services as soon as was reasonably possible for 1 (Resident #113) of 3 residents sampled for provision of the Skilled Nursing Facility Advanced Beneficiary Notice (SNFABN) and Notice to Medicare Provider Non-coverage (NOMNC). The findings included: During a review on 08/14/19 at 05:26 p.m., of Resident #113's Skilled Nursing Facility Advanced Beneficiary Notice (SNFABN), the form was not signed by the resident or authorized representative. The SNFABN Form Centers for Medicare and Medicaid (CMS) (2018) did not have Option 1, Option 2 or Option 3 checked. In the additional information section was documentation: This writer attempted to contact (Resident #113's name) daughter, (Resident #113's daughter name) via phone at (phone number). Was only able to leave a voce message regarding conversion date. 7/31/2019 and SNFABN notice. During a review on 08/14/19 at 05:26 p.m., of Resident #113's Notice to Medicare Provider Non-coverage (NOMNC), Form CMS- , the form was not signed by the resident or their representative. The form in the additional information section for the section to confirm the representative understood all information as explained was a hand written noted left voice message regarding conversion date and SNFABN notice. A review of the SNF (Skilled Nursing Facility) Beneficiary Protection Notification Review, Form CMS (2/2017) documented Medicare Part A - Skilled Services Episode Start Date was 7/02/2019 and last covered day of Part A Service was 7/30/2019. The CMS Form had checked the facility/provider initiated the discharge from Medicare Part A Services when benefits days were not exhausted. The CMS Form had checked Yes the SNF ABN Form CMS and the NOMNC (CMS Form ) were provided to the resident or authorized representative. During a review of the Minimum Data Set Omnibus Budget Reconciliation Act (OBRA) Admission assessment (required by day 14) documented Resident #113's Brief Interview of Mental Status (BIMS) to have a summary score of 12 (a score of 8-12 is an indication of moderate cognition impairment). During an interview on 08/15/19 at 12:36 p.m., the Administrator and Director of Social Service stated they had looked and could not find any documentation of actual contact with Resident #113's daughter or Resident #113.

Based on observation, interview and record review, the facility failed to reasonably care for the protection of one (Resident #24) of one resident's property from loss or theft. The facility did not update the resident's inventory list of personal possessions to reflect the resident's current possessions of value. The findings included: During interviews on 08/14/19 at 11:51 AM and 08/14/19 at 12:27 PM, Resident #24 indicated he had his own small refrigerator. There was a laptop, printer, bobble head figurine collection, and portable locked boxes observed in his room, which was shared with another resident. Interview with the Director of Nursing on 08/14/19 at 02:01 PM revealed Resident #24 owned a vehicle. Interview with the Nursing Home Administrator on 8/14/19 at 02:27 PM revealed Resident #24 had a vehicle parked in the facility parking lot. Resident #24 was originally admitted to the facility on [DATE]. The resident's Inventory of Personal Effects form was completed on 12/29/17, upon readmission on that date. The Inventory of Personal effects form was updated on 03/15/18, however, the form did not include Resident #24's refrigerator, laptop, printer, bobble figurine collection, portable locked boxes, and his vehicle. Interview on 08/15/19 at 11:09 AM the Registered Nurse Unit Care Coordinator/Staff K indicated they do a list of personal items when a resident is admitted . They mark this list with items the resident or family bring in. When a family member or resident brings in additional personal items, they should mark it on the personal inventory list. The additional items Resident #24 brought in should have been updated on the personal inventory. She added the resident brings in additional things and he should tell the staff to update his personal inventory list. The Resident Admission Agreement dated, 2002, (YEAR) and (YEAR), Section 12: Resident Funds, and Valuables and Possessions, documented the following under Your Valuables and Possessions: The Facility strongly discourages the keeping of valuable jewelry, papers, large sums of money or other items considered to be of value in the facility. The Facility will make reasonable efforts to safeguard your property/valuables, which are you or our Representative choose to keep in your possession but cannot guarantee that items will not be lost or taken. You or your Representative agree to inform the Facility of all valuable property upon admission, and at any time new items of value are added to your possession. Upon admission, a detailed inventory of your possessions will be done. An observation of Resident #24's room on 08/15/19 at 11:43 AM revealed the resident had a printer, laptop, Avanti refrigerator, and a portable locked box.

Based on observations, record reviews and interviews, the facility failed to follow infection control practices for one resident (#440) during blood glucose testing; for one resident (#130) during provision of wound care, and for one resident (#38) during [DEVICE] (gastrostomy tube) medication administration, out of a total sample of 53 residents. The findings include: 1. An observation was made of Employee I on 4/18/18 at 11:10 AM. She was using an Accucheck machine (glucose testing meter) with Resident #440. After use, she wiped down the machine with a Sani cloth bleach wipe and discarded the wipe. Then she placed the glucometer machine in a plastic cup on the top of the medication cart to dry. She stated that the nurse was to clean the machine prior to use in the morning and after every use with the Sani cloth bleach wipes. An interview was conducted with the Director of Nursing on 4/18/18 at 11:57 AM. She stated that the Accucheck machine was to be wiped down with the Sani wipes, and the nurse should then discard that wipe. Then the machine was to be wrapped with another wipe and left in place for 5 minutes. Each medication cart had two machines so that one could be drying, and the nurse could use the second machine for another Accucheck. During an interview with Employee D, Licensed Practical Nurse (LPN) on 4/18 at 3:14 PM, she stated that she would wipe the machine with a Sani wipe, and then cover the machine with a paper towel after wiping and let it sit in the bottom of the cart for 5 minutes. During an interview with Employee K, Registered Nurse (RN), on 4/19/18 at 12:45 PM, he stated that the machine was to be wiped down with the bleach wipe and then the nurse was to discard the wipe. The nurse then placed another wipe on the accucheck machine for 5 minutes. A reviewed of the policy and procedure for Cleaning and Disinfection of the Glucometer, revealed the following: The instructions on the policy under number 7 stated, Pick up the glucometer from the first barrier and disinfect it with a Super Sani-Cloth wipe or an equivalent product that kills [MEDICAL CONDITION] and blood-borne pathogens. Follow the manufacturer's guidelines for wet time when applying disinfectant. Pay close attention to the strip holder area and be sure to not over-saturate the area. 2. A review of Resident #130's medical record revealed she was admitted on [DATE] with [DIAGNOSES REDACTED]. A review of the physician's orders [REDACTED].>Cleanse bilateral heel suspected deep-tissue injury with wound cleanser, pat dry, apply [MEDICATION NAME] gel and cover with foam dressing every other day and as needed. During an interview with Employee H, Wound Care Nurse, on 4/18/18 at 9:50 AM, she stated that the resident had a suspected deep-tissue injury on bilateral (both) heels. She was cleansing the area with normal saline and applying [MEDICATION NAME] gel to the areas, then a foam dressing and changing every other day. The resident had an air mattress and bilateral boots in place. An observation of a dressing change was made on 4/18/18 at 9:55 AM with Employee H. The nurse reviewed the order prior to gathering supplies for the dressing change. She asked the Certified Nursing Assistant (CNA) to wipe off the over bed table and place paper towels there. She then gathered the supplies for the dressing change to the bilateral heels and coccyx from the treatment cart. She assessed the resident for pain prior to removing the old dressing, and the resident denied any pain. She washed her hands and applied gloves prior to removing the old dressing. She then removed the old dressing from the right heel and placed the dressing in the trash can. She removed her gloves and applied another pair of gloves, then applied the [MEDICATION NAME] gel to the small open area on the right outer heel. She did not wash her hands between glove changes or between dirty and clean tasks. The nurse then removed her gloves, applied another pair of gloves and covered the dressing with a foam dressing. She did not wash her hands between glove changes. The resident then asked the nurse to stop the dressing change and refused to have the boot applied to the left foot. During an interview with Employee H on 4/18/18 at 10:15 AM, she confirmed she did not wash her hands between glove changes, after removing the soiled dressing or before cleansing the wound. The nurse confirmed she did not wash her hands prior to applying the [MEDICATION NAME] gel. She stated, I thought I only needed to wash my hands upon entering the room and my hands were still clean. During an interview with the Director of Nursing on 4/18/18 at 11:57 AM, she stated that the nurse should hand wash before the dressing change. She should change her gloves after removing the old dressing and wash her hands prior to applying new gloves. A review of the Hand Hygiene policy revealed, When hands are visibly dirty, contaminated, or soiled, wash hands with non-anti-microbial or anti-microbial soap and water. A review of the Wound Care/Treatment Clean Dressing Change policy revealed, Remove the soiled dressing and place in the bag for disposal then follow hand hygiene policy, then Cleanse the wound as directed, then Follow hand hygiene protocol. 3. A review of the electronic record for Resident #38 revealed that she was diagnosed with [REDACTED]. A review of the current plan of care revealed that Resident #38 was At nutritional risk related to dysphagia as evidenced by NPO (nothing by mouth) status and a need for enteral nutritional support. Goal : resident will sustain no significant weight loss. Physician order [REDACTED]. Flush [DEVICE] with 160 ml of water q 4hours (every 4 hours) per [DEVICE]. [DEVICE] site: clean area with normal saline and pat dry. Cover with dry dressing. Change daily. On 4/19/18 at 11AM, Employee N, LPN, was observed during medication administration (9:00 AM medications), and still had to give two medications and restart the tube feeding pump. A cranberry pill and [MEDICATION NAME] 100 mg (milligrams) were given. The nurse was also observed for infection control practices. She did not place a barrier on the table before she placed the syringe and medication cup on the table. She realized that she needed a garbage can, so she picked up the garbage can with her right hand (gloved). She did not change the glove or wash her hands, but proceeded to touch the tube connector, complete the medication pass, and reconnect the resident to the pump. After the administration, the nurse asked about her performance. The surveyor pointed out her observations. Employee N agreed that she completed the entire medication pass with the contaminated gloves. The findings were discussed with the nurse in the presence of the unit manager .

Based on record review and staff interviews, the facility failed to maintain the clinical records within acceptable standards of practice for 9 of 54 sampled residents (Residents #149, #43, #22, #394, #141, #33, #50, #130 and #5), and failed to ensure that treatment and care in accordance with professional standards of practice was provided by not performing quality control measures to ensure the glucometers were working properly for 18 of 18 glucometers. The findings include: 1. A review of the medical record revealed Resident #50 was admitted on [DATE] with a [DIAGNOSES REDACTED]. A review of the physician's orders [REDACTED]. [MEDICATION NAME]-S 8.6 milligrams-50 milligrams 2 tablets by mouth twice a day, do not hold for loose stool per physician [MEDICATION NAME] 1 million cell chewable tablet by mouth twice a day Sling to right arm at all times twice a day Observe right hip incision site for signs and symptoms of infection every shift. Report any sign or symptom of infection to physician immediately twice a day. A review of the Medication Administration Record [REDACTED]. The medication [MEDICATION NAME] was not documented on 4/7/18 at 9 PM, [MEDICATION NAME] was not documented on 4/7 at 9 AM, the sling to the right arm at all times was not documented on 4/7 7P-7A shift, observe resident for pain was not documented on 4/7 on the 7 P-7 A shift. A review of the Treatment Administration Record (TAR) for the month of (MONTH) (YEAR) revealed multiple omissions noted during that month. The treatment order to observe the right hip incision for signs and symptoms of infection every shift twice a day was not documented on 4/6 for 7 A-7 P and 7 P-7 A, 4/7 for 7 A-7 P and 7 P-7 A, 4/9 for 7 P-7 A, 4/12 for 7 A-7 P, 4/13 for 7 A-7 P, 4/14 for 7 A-7 P. An interview was conducted with the Director of Nursing on 4/19/18 at 1:42 PM. She stated that the observe right hip incision on the treatment record was not an actual physician's orders [REDACTED].>2. A review of the medical record revealed that Resident #130 was admitted on [DATE] with [DIAGNOSES REDACTED]. A reviewed of the physician's orders [REDACTED]. Lactobacillus acidophilus per [DEVICE] daily Aspirin 81 milligrams chewable per [DEVICE] daily [MEDICATION NAME] 25 milligrams-[MEDICATION NAME] 100 milligrams 2 tablets per [DEVICE] every 4 hours [MEDICATION NAME] 25 milligrams per [DEVICE] every 8 hours [MEDICATION NAME] 1.5 at 75 milliliters an hour for 8 hours (8 PM-4 AM) via [DEVICE] [MEDICATION NAME] 0.5% eye drops 1 drop in both eyes three times a day [MEDICATION NAME] 600 milligrams per [DEVICE] three times a day [MEDICATION NAME] 100 milligrams per [DEVICE] daily Vitamin C 500 milligrams per [DEVICE] daily Multivitamin with minerals per [DEVICE] daily Zinc Sulfate 220 MG (milligrams) per [DEVICE] daily Flush with 30 ML (milliliters) of water before and after each medication administered Flush [DEVICE] with 200 milliliters of water every 8 hours [MEDICATION NAME] 1.2 at 83 milliliters an hour via [DEVICE] 6 PM-6 AM A review of the Medication Administration Record [REDACTED]. The following medications were not documented: Zinc Sulfate 220 milligrams per [DEVICE] not documented on 4/9, 4/10, [MEDICATION NAME] 10 milligrams per [DEVICE] daily not documented on 4/5, 4/9, 4/10, 4/15., Aspirin 81 milligrams chewable per [DEVICE] daily not documented 4/9, 4/10, [MEDICATION NAME] 25 milligrams-[MEDICATION NAME] 100 milligrams 2 tablet per [DEVICE] every 4 hours not documented on 4/5 at 2 PM and 6 PM, 4/9 at 10 AM, 2 PM and 6 PM, 4/10 at 10 AM, 2 PM, and 6 PM, 4/15, [MEDICATION NAME] 25 milligrams per [DEVICE] every 8 hours not documented on 4/9 at 6 AM and 2 PM, [MEDICATION NAME] 0.5% eye drops 1 drop in both eyes three times a day not documented on 4/9 at 2 PM, 4/10 at 2 PM, 4/15 at 2 PM, [MEDICATION NAME] 100 milligrams per [DEVICE] daily not documented on 4/9, 4/10, [MEDICATION NAME] acid 500 milligrams per [DEVICE] daily not documented on 4/9, 4/10, Lactobacillus per [DEVICE] daily not documented on 4/9, 4/10, Multivitamin with minerals one tablet per [DEVICE] daily not documented on 4/9, 4/10, [MEDICATION NAME] 600 milligrams per [DEVICE] three times a day not documented on 4/9 at 2 PM, 4/10 at 2 PM, Flush [DEVICE] with 200 milliliters of water every 8 hours not documented on 4/8 at 2 PM, 4/9 at 2 PM, and 4/10 at 2 PM, [MEDICATION NAME] 1.2 at 83 milliliters per hour for 12 hours via [DEVICE] 6 P-6 A not documented on 4/5/18 at 6 PM, and 4/10/18 at 6 PM, [MEDICATION NAME] 1.5 at 75 milliliters an hour for 8 hours (8 PM-4 AM) via [DEVICE] not documented on 4/18 at 8 PM, 4/14 at 4 AM, and 4/17 at 4 AM, flush with 30 milliliters of water before and after each medication administration not documented on during the month of (MONTH) for one day. An interview was conducted with the Director of Nursing on 4/19/18 at 1:49 PM. The DON stated, I have nothing for you. Sometimes you just can't explain why it happened. 3. A review of the medical record revealed that Resident #141 was admitted on [DATE] with [DIAGNOSES REDACTED]. A review of the physician orders [REDACTED]. A review of the Medication Administration Record [REDACTED]. During an interview with the Director of Nursing on 4/19/18 at 1:33 PM, she confirmed the [MEDICATION NAME] was not given on the 15th and not signed off on the Medication Administration Record [REDACTED]. 4. A review of the medical record revealed Resident #149 was admitted on [DATE] and was then readmitted on [DATE] with [DIAGNOSES REDACTED]. During an interview with the Director of Nursing on 4/19/18 at 2:15 PM, she confirmed there was no skin assessment documented on 3/9, and 3/16. She stated that the weekly skin assessments were a facility process not an actual physician's orders [REDACTED].>5. A review of the Accucheck logs for the month of (MONTH) (YEAR) for all three halls in the facility revealed the following: The Denton Hall Accucheck log for cart 1 meter A started on 4/16-4/18. The log for Denton Hall cart 1 meter B started on 4/16-4/18. The log for cart 2 meter A started on 4/16-4/17. The log for cart 2 meter B started on 4/16. The log for cart 3 meter A started on 4/16-4/18. The log for cart 3 meter B started on 4/16-4/18. All Accucheck control logs on Denton Hall were missing documentation from (MONTH) 1-16 on all three medication carts. A review of the Accucheck logs for [MEDICATION NAME] Hall cart 2 meter A revealed missing controls for 4/11 and 4/14. The control log for cart 2 meter A started on 4/13-4/18 and was missing documentation from 4/1-4/12. The log for cart 3 meter A started on 4/7-4/18 and was missing documentation from 4/1-4/6. The log for cart 3 meter B started on 4/1-4/6 and was missing documentation from 4/7-4/13. The log for cart 1 meter A was missing documentation on 4/12 and 4/14. The log for cart 1 meter B was missing documentation from 4/1-4/4 and 4/6-4/13. All Accucheck control logs on [MEDICATION NAME] Hall were missing multiple days of documentation on all three medication carts. A review of the Accucheck logs for Campbell Hall cart 1 meter 0567 was missing documentation for 3/27/18, 3/30, 3/31, 4/1/18. The log for cart 1 meter 076 was missing documentation for 4/1, 4/2, 4/6, 4/7, 4/9, 4/10, 4/11, 4/13, 4/14, 4/15, 4/17. The log for cart 1 meter 188 was missing documentation for 4/1-4/8, 4/10-4/15, 4/17, 4/18. The log for cart 2 meter PO2E2 was missing documentation from 4/1-4/12. The log for cart 2 meter PO567 was missing documentation from 4/1, 4/8, 4/11, and 4/12. The log for meter 067 was missing documentation from 4/1-4/13 and 4/15-4/16. The log for meter PO46F was missing documentation from 4/1-4/17. The log for meter PO309 was missing documentation from 4/1, 4/2, 4/6, 4/8, 4/11, 4/12, 4/13, 4/14, 4/17, and 4/18. The log for cart 3 was missing documentation from 4/1, 4/2, 4/6, 4/9, 4/10, 4/13, 4/15, 4/17, and 4/18. All Accucheck logs on Campbell Hall were missing multiple days of documentation on all three medication carts. A review of the Glucose Control Testing policy stated that quality control testing must be performed a minimum of once every 24 hours, with each new box of test strips, and whenever test results were questionable. During an interview with Employee C (Unit Manager) on 4/18/18 at 11:24 AM, she stated that the controls should be done daily and should be done on the 11-7 shift. The unit had 6 Accucheck machines on Campbell Hall. During an interview with the Assistant Director of Nursing (ADON) on 4/18/18 at 11:36 AM, the ADON stated that the controls were done every night and [MEDICATION NAME] Hall had 6 Accucheck machines. During an interview with the Director of Nursing on 4/18/18 at 11:57 AM, she stated that the controls for the Accucheck machine were supposed to be done every night and as needed. She confirmed all three units had holes on their Accucheck control logs. 6. The facility's policy and procedure for General Dose Preparation and Medication Administration was reviewed. The policy stated, Document necessary medication administration/treatment information (e.g., when medications are opened, when medications are given, injection site of a medication, if medications are refused, PRN medications, application sight) on appropriate forms. A record review of Resident #22's Medication Administration Record [REDACTED]. 'Observe resident for behavior patterns BID' was not documented on 4/1, 4/6, 4/7, 4/8, 4/10, or 4/16. 'Memantine 10 mg tab po (by mouth) bid (twice daily)' was not documented on 4/6. '[MEDICATION NAME] 100 mg po bid' was not documented on 4/6. '[MEDICATION NAME] 0.25 mg tab - give one tab po daily at bedtime' was not documented on 4/6. '[MEDICATION NAME] 300 mg tablet - give ½ tab (150 mg) po daily at bedtime' was not documented on 4/4. '[MEDICATION NAME] 15 mg capsule give one cap po daily at bedtime' was not documented on 4/6. (Photographic evidence obtained) 7. A record review of Resident #43's MAR for (MONTH) (YEAR) revealed multiple omissions. 'Sliding scale w/[MEDICATION NAME] 100 units/ml (milliliter) -[MEDICATION NAME] Flex Pen' site location was not documented on 4/6, 4/14, and 4/15. '[MEDICATION NAME] 1,000 mg tablet po bid' was not documented on 4/6 and 4/16. '[MEDICATION NAME] 100 unit/ml subq (subcutaneously) solution inject 8 units subq daily' site location was not documented on 4/4, 4/5, 4/8, or 4/12. '[MEDICATION NAME] FlexTouch Pen 100 unit/ml (3 ml) subq insulin pen 12 units subq daily at bedtime' site was not documented on 4/1, 4/5, or 4/15. 'Pantoprazole 20 mg tablet, delayed release po daily' was not documented on 4/7 and 4/10. '[MEDICATION NAME] 400 mg capsule po at bedtime' was not documented on 4/2. '[MEDICATION NAME] 5 mg po bid' was not documented on 4/2 or 4/11. '[MEDICATION NAME] 100 mg tablet po daily' was not documented on 4/11. (Photographic evidence obtained) 8. A record review of Resident #94's MAR for (MONTH) (YEAR) revealed multiple omissions. 'Observe resident for pain q shift (every shift) using pain scale 0-10 or Wong Baker scale bid' was not documented on 4/4. 'Blood Pressure Checks q shift' was not documented on 4/1, 4/2, 4/4, or 4/14. (Photographic evidence obtained) An Interview with Employee A, Licensed Practical Nurse (LPN)was conducted on 4/19/18 at 11:45 AM regarding missing documentation in the (MONTH) (YEAR) MAR for Resident #22 and Resident #94. After the LPN reviewed each resident's (MONTH) (YEAR) MAR, she confirmed the documentation was missing. An Interview was conducted with Employee B, LPN, on 4/19/18 at 12:00 PM regarding missing documentation in the (MONTH) (YEAR) MAR for Resident #43. After the LPN reviewed the resident's (MONTH) (YEAR) MAR, she confirmed the documentation was missing. An Interview was conducted with the Director of Nursing on 4/19/18 at 2:41 PM regarding the missing documentation in the (MONTH) (YEAR) MARs for Resident #22, Resident #94, and Resident #43. After the DON reviewed each resident's (MONTH) (YEAR) MAR, she confirmed all the documentation in question was missing. 9. A record review was completed for Resident #5 and revealed a [AGE] year-old male admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. A review of his Medication Administration Record [REDACTED] Water flushes were not documented as having been completed on 4/5/18 at 2 AM. Provision of Foley catheter care every shift was not documented on 4/10/18 at 7 am-PM. [MEDICATION NAME] - 750 mg tablet was not signed off as having been administered on 4/12/18 at 6:00 AM and 12:00 AM. 10. A record review was completed for Resident #33 and revealed an [AGE] year-old female admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. A review of her Medication Administration Record [REDACTED] '[MEDICATION NAME] 10 units subcutaneously twice a day' was not documented as having been administered on 3/19/18 at 9:00 PM. '[MEDICATION NAME] 5 mg give 2 tablets by mouth twice a day' was not documented as having been administered on 3/17/18 at 5:00 PM, 3/24/18 at 5:00 PM, and 3/30/18 at 5:00 PM. 'Polyethylene [MEDICATION NAME]' was not documented as having been administered on 3/3/18, 3/4/18, 3/5/18, 3/6/18, 3/10/18, 3/11/18, 3/14/18, 3/18/18, 3/20/18, 3/21/18, and 3/27/18 at 9:00 AM. 'Atorvastatin 40 mg 1 tablet by mouth' was not documented as having been administered on 3/28/18 at 9:00 PM. '[MEDICATION NAME] 20 mg 1 tab by mouth' was not documented as having been administered on 3/8/18 and 3/28/18 at 9:00 PM. '[MEDICATION NAME] 15 mg 1 tab by mouth' was not documented as having been administered on 3/8/18 and 3/28/18 at 9:00 PM. '[MEDICATION NAME] 10 mg tab 1 tab by mouth' was not documented as having been administered on 3/8/18 and 3/28/18 at 9:00 PM. 'Accu-Checks twice a day' was not documented as having been completed on 3/14/18, 3/17/18, and 3/24/18 at 4:30 PM. 'Trajenta 5 mg 1 tablet by mouth everyday' was not documented as having been administered on 3/14/18 at 9:00 AM. '[MEDICATION NAME] 500 mg 1 tablet by mouth' was not documented as having been administered on 3/24/18 and 3/30/18 at 5:00 PM. On 4/19/18 at approximately 9:30 AM, an interview was conducted with the Director of Nursing. She reviewed the MARs and confirmed all of the missed documentation.

Based on record reviews and staff interviews, the facility failed to ensure medications were available for 3 residents reviewed (Residents #68, #81 and #326) out of a total sample of 53 residents. The findings include: 1. A record review was conducted for Resident #68 and revealed a [AGE] year-old female admitted to the facility on (MONTH) 31, (YEAR). Her [DIAGNOSES REDACTED]. A review of Resident #68's current Medication Administration Record (MAR) revealed a physician's orders [REDACTED]. A review of the MAR revealed that the medication was not administered on 2/1/18 at 9:00 AM, 2/2/18 at 9:00 AM or 9 PM, 2/3/18 at 9:00 PM, 2/4/18 at 9:00 PM, 2/5/18 at 9:00 AM or 9:00 PM, 2/6/18 at 9:00 AM or 9:00 PM, 2/7/18 at 9:00 AM or 9:00 PM, and 2/8/18 at 9:00 AM or 9:00 PM. Review of the documentation on the back of the MAR revealed that no magnesium chloride was available. On 4/19/18 at 3:52 PM, an interview was conducted with the Director of Nursing (DON) regarding the magnesium lab workl for this resident and she stated, The family brought it to my attention; the levels were checked, but I will have to look again. Upon review it was discovered that the physician never ordered a magnesium level. The DON was then asked about the magnesium being circled and the reverse side of the MAR indicating that the medication was not available. She stated, The way it should be done, is that they would cirlce the medication, call pharmacy, receive the medication within a 4-hour window; write on the back of the MAR when the medication came in and was given, and then continue with regular dosing, but that did not happen. The DON then checked the computer for the pharmacy to see if the medication had ever been dispensed, and determined that it had not. She called the pharmacy (with this surveyor present), and the pharmacy confirmed that the medication was never dispensed due to it being outside of the normal parameters for the dosage. The DON was then asked why some doses were documented as given if the medication was not available, and she repleid, I do not know why; there is no way to tell what they would have given. 2. A record review was conducted for Resident #81 and revealed a [AGE] year-old female admitted to the facility on (MONTH) 1, (YEAR), with [DIAGNOSES REDACTED]. A review of her Medication Administration Record (MAR) for (MONTH) (YEAR) revealed the following: a physicians order dated 10/22/17 to administer [MEDICATION NAME] gel (antianxiety medication) 0.5 mg/ml (milligrams per milliliter), apply 1 ml topically every 8 hours. The medication was documented as not having been given on 2/1/18 at 6:00 AM, 2:00 PM, and 10:00 PM. Documentation on the reverse side of the MAR indicated that the medication was not available. The (MONTH) (YEAR) MAR was reviewed and revealed the following: on 3/9/18, 3/10/18, 3/11/18, 3/12/18, 3/13/18, and 3/14/18 (for all ordered doses) the medication was not available. Documentation on 3/13/18 at 6:08 AM read: pharmacy called, insurance no longer covering medication. On 4/19/18 at 4:12 PM, an interview was conducted with the DON regarding the medication being unavailable for Resident #81. The DON reviewed the MAR and stated, They say that we did not have it, and that is not okay. 3. A review of the (MONTH) (YEAR) Medication Administration Record (MAR) revealed that Resident #326 did not receive [MEDICATION NAME] as ordered on [DATE] and 4/15/18. During an interview on 4/18/18 at 2:08 PM, Employee D confirmed that the [MEDICATION NAME] was not given to the resident as ordered. Employee D also stated that there was no order to hold the [MEDICATION NAME]. During an interview on 4/19/18 at 12:27 PM, Employee C stated that the resident arrived at the facility on 4/13/18. Employee C stated that the resident did not receive the [MEDICATION NAME] as ordered until 4/16/18. Employee C stated that the resident should have received the [MEDICATION NAME] as ordered on [DATE] and 4/15/18. Employee C confirmed that there was no order to hold the [MEDICATION NAME].

Based on record reviews, observations, and interviews, the facility failed to ensure that residents received treatment and care in accordance with professionla standards of practice by failing to provide Foley catheter care for 1 (Resident #5) of 1 residents reviewed for Foley catheter care out of a total sample of 53 residents; and for failing to follow physicians' orders for wound care for 1 (Resident #5) out of 6 residents reviewed for wound care. The findings include: 1. A record review was conducted for Resident #5 and revealed a [AGE] year-old male admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. A medical record review was completed and revealed Resident #5 had a Foley catheter in place due to [MEDICAL CONDITION]. A physician's orders [REDACTED]. A review was conducted of Resident #5's Medication Administration Records (MARs) and Treatment Administration Records (TARs) for January, February, March, and (MONTH) of (YEAR). Upon review of the records it was discovered that the facility failed to change his catheter every 14 days as ordered. A review of Resident #5's infectious disease physician's notes revealed the following concerns: Note dated 1/9/18 - Foley change every 2 weeks, last change 1/7/18 - not done. Note dated 1/17/19 - Foley changed 1/16/18; not actually done on 1/7 as ordered, Foley to be changed Q (every) 2 weeks. Note dated 4/16/18 - Temps (temperatures) seem to have improved since Foley change. It is to be changed Q (every) 2 weeks. It was missed earlier this month per nursing staff. On 4/19/18 at 10:37 AM, an interview was conducted with the Director of Nursing (DON) regarding Resident #5's Foley catheter changes. The DON confirmed that the Foley catheter had not been changed as ordered every two weeks. The DON stated, But it only needs to be changed twice a month. The DON and this surveyor reviewed the order dated 9/27/17 at 2:45 PM, instructing staff to change the Foley catheter every 14 days (twice a month). The DON then stated, See, twice a month. This surveyor then responded, Yes, every 14 days. On 4/19/18 at 11:47 AM the DON entered the conference room and stated, I talked to the doctor and she said we are just splitting hairs with the order for every 14 days/twice a month. I received a clarification order to change it to twice a month, with no more than 30 days in between. This surveyor then stated, Well, wouldn't that only be once a month? The DON stated, No, it would be twice a month, with no more than 30 days in between. The DON then placed the chart down with the physician's orders [REDACTED]. 2. Further review of Resident #5's physician's orders [REDACTED]. On 4/18/18 at 10:45 AM, an observation of wound care was conducted with Employee H, Wound Care Nurse (WCN). The following was observed: The WCN poured Dakins solution on a gauze pad and cleansed the area on the side of the left foot. Further review of the physician's orders [REDACTED].

Based on observation and interview, the facility failed to show the facility name, resident census and total and actual number of hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift: Registered Nurses, Licensed Practical Nurses or Certified Nursing Aides. The findings include: Observation during a complete tour of the facility following the survey team's entrance on 4/16/18 at approximately 10:45 AM, revealed that nurse staffing was not posted showing the facility name, the current date, the total number and actual number of hours worked by licensed and unlicensed nursing staff directly responsible for resident care per shift. During an interview on 4/19/18 @ 4:01 PM, Employee E stated that she posted staffing on a dry erase board on each unit in order for the residents and their families to see who was scheduled to work and what rooms they were assigned to. Employee E stated that the information was not listed on paper; it was only on the white board and was updated daily when each shift changed. She was unaware of anything further that needed to be posted. (Photographic evidence obtained)

Based on record reviews and interviews, the facility failed to provide laboratory services to meet the needs for 2 (Residents #5 and #68) of 2 residents reviewed for labs, out of a total sample of 53 residents. The findings include: A record review was completed for Resident #5 and revealed a [AGE] year-old male admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. The physician's orders [REDACTED]. A review of Resident #5's progress notes revealed the following: On 1/23/18 at 6:28 PM - 'Resident is alert and responsive with confusion. Fever of 100.5 was present this morning. PRN (as needed) Tylenol liquid 20 ml (milliliters) was administered at 10:00 AM. Tylenol was effective. STAT blood cultures ordered, UA C/S (urinalysis with culture and sensitivity) also ordered per MD (medical doctor), once blood cultures are drawn start resident [MEDICATION NAME](antibiotic) 500 mg (milligrams) PO (by mouth) BID (twice a day). Resident is currently in bed resting, no changes in current diet intake. Will continue to monitor.' On 1/24/18 at 1:08 AM - 'Resident is going to have STAT labs this morning, and when STAT labs are drawn the resident is to start ABT (antibiotic therapy). PRN Tylenol 650 mg was given via GT (gastrostomy tube) for temp of 100.3. Resident is resting in bed with call light within reach and will continue to monitor.' On 4/18/18 at 3:11 PM, an interview was conducted with the Director of Nursing (DON) regarding the facility's turn around time for STAT labs and she stated, Two hours, well from the time the lab is notified. The DON then stated, For example, the physician orders [REDACTED]. The DON was asked what the expected time was for the nurse to contact the lab for a STAT lab, and she replied, Almost immediately. If they have a STAT lab, they stop what they are doing and order the lab. On 4/19/18 at 8:44 AM, an interview was conducted with the DON regarding the STAT blood culture orders for Resident # 5 on 1/23/18. The DON stated, We do not draw STAT blood cultures, because they can not be STAT, because they have to grow cultures. This surveyor stated, I understand they have to grow cultures, but you can do the draw STAT, so the cultures can start growing, if there is any bacteria. The DON then stated, We do not draw STAT blood cultures, U/A's (urinalysis) or anything like that. This surveyor then asked the DON for the facility's policy and procedure for STAT labs. On 4/19/18 at 10:40 AM, the DON entered the conference room with the STAT lab policy and procedure, and handed it to the surveyor stating, I will talk to you about this as soon as I am done getting things for her (second surveyor). The policy and procedure was reviewed and revealed the following: American Health Associates, Inc. Laboratory Services Resource Book Revised 02-27-08 STAT TESTING It is the policy of (laboratory), to offer selected laboratory testing services on a STAT basis 24 hours/day, 7 days/week. All STAT requests must be initiated by a physician and will take precedence over all other laboratory work in process. PR[NAME]EDURE: 1. Review the attached list of STAT test procedures to determine whether the requested test may be ordered on a STAT basis. 2. If yes, check the box next to the selected test or write the test name in the blank space provided. 3. Make certain that the STAT box is also checked or write the word STAT in the blank area. 4. For tests requiring specimen collection by our phlebotomy staff, please contact (laboratory) at 800-XXX-[MEDICAL CONDITION] and indicate that you have a STAT request. You will be asked for the patient's name and location at the time of the order. A phlebotomist will be dispatched to your location as soon as possible following your request. 5. For tests collected by your staff (e.g., urine, stool, & line draw specimens), a courier will be dispatched to pick up the sample as soon as possible after your request. 6. After hours requests should be called to the answering service who will, in turn, contact the phlebotomist on call for disposition. Page 24 of 37 2004 All Rights Reserved (laboratory) Laboratory Services Resource Book Revised 02-27-08 STAT LIST The following tests are performed on a STAT basis: 3. Blood cultures A record review was conducted for Resident #68 and revealed a [AGE] year-old female admitted on (MONTH) 31, (YEAR), with [DIAGNOSES REDACTED]. A medical record review was completed and revealed a physician's orders [REDACTED]. A review of Resident #68's Medication Administration Record [REDACTED]. A review of the physician progress notes [REDACTED]. A review was completed of all of the resident's lab work, and it revealed that the urine was not collected until 2/20/18. The facility failed to draw the lab per the physician's orders [REDACTED]. Upon receiving the culture and sensitivity, Resident #68 was found to be positive for a urinary tract infection from Escherichia Coli (E-Coli), and treatment had to be started.

Based on observations, record reviews, and interviews, the facility failed to maintain an error rate of less than 5%. The facility medication pass was observed with 29 opportunities and 3 errors, resulting in an error rate of 10.34%. The findings include: On 4/19/2018 at 11:00 AM, Employee N, Licensed Practical Nurse (LPN), was observed for [DEVICE] care and medication administration for Resident #38. She was to administer Resident #38 her 9:00 AM medications, which included Cranberry extract 425 mg (milligram) capsule; [MEDICATION NAME] 10 mg tablet; Senna 8.6 mg tablet, 2 tabs; [MEDICATION NAME] 100 mg, and [MEDICATION NAME] 30 mg tablet per the Medication Administration Record [REDACTED] Employee N administered the Cranberry extract, the [MEDICATION NAME] and [MEDICATION NAME] 30 mL (milliliters, which was to be given at 5:00 p.m.), but omitted the [MEDICATION NAME], the [MEDICATION NAME] and the Senna tabs. During an interview with Employee N on 4/19/18 at 11:15 AM, she confirmed that she had missed the medications. The Unit Manager on the [MEDICATION NAME] Hall, who was present, asked Employee N to go back and give the missing medications.