Deficiency Index

Lakeland Hills Center

Lakeland, Florida · CCN 105283

28 surveys since 2011. The first finding at harm level was recorded in 2025.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
107
Surveys
28
Harm or worse
3
Immediate jeopardy
3
The record, 2011–2026
’11’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy3

Findings at the most serious level CMS records.

Beyond CMS’s monthly file20/28

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
120
Ownership
For profit - Limited Liability company
Chain
HEARTHSTONE SENIOR COMMUNITIES
County
Polk
Medicare-certified since
1974

CMS ratings

Overall
2
Health inspection
1
Staffing
1
Quality measures
5

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 293 for-profit facilities of 100–127 beds in Florida.

Last survey on record

Apr 16, 2026

207 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day3.213.57
Registered-nurse hours per resident day0.39—
Annual nurse turnover50.9%44.5%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$139,373 across 1 penalty
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K39.1%L—
Actual harmG—H—I—
No harm, potential for more than minimalD2472.7%E412.1%F26.1%
No harm, potential for minimalA—B—C—
CMS’s current file: 33 of the 107 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5652×

    Honor the resident's right to organize and participate in resident/family groups in the facility.

  • F5842×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • F6452×

    PASARR screening for Mental disorders or Intellectual Disabilities

  • F6562×

    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  • F6772×

    Provide care and assistance to perform activities of daily living for any resident who is unable.

In the surveyor’s words

From the most serious findings on record at Lakeland Hills Center, in the surveyor’s own words.

  • Immediate jeopardy, patternF600Apr 11, 2025

    Based on record review and interviews, the facility failed to protect the residents' right to be free from neglect for four residents (#4, #5, #3, and #2) out of six residents sampled related to 1) failure to accurately reconcile medications, 2) failure to follow-up on physician orders for laboratory testing, medical equipment, and outpatient services, 3) failure to provide medication with a physician's order, 4) failure to follow a physician's order for blood sugar testing, and 5) failure to implement hospice consultation orders. Serious harm occurred on [DATE], when Resident #4's seizure medications were not reconciled accurately, resulting in Resident #4 experiencing two seizures. […]

  • Immediate jeopardy, patternF726Apr 11, 2025

    Based on record review and interviews, the facility failed to ensure licensed nursing staff were knowledgeable and competent to provide care and services for six residents (#4, #5, #1, #3, #6, and #2) out of ten residents sampled related to 1) failure to accurately reconcile medications upon admission, 2) failure to follow-up on laboratory orders, 3) failure to provide medication only with a physician's order, 4) failure to report and document malfunctions with a gastrostomy tube (G-tube), 5) failure to practice within the nursing scope of responsibility, 5) failure to follow a physician's order related to blood sugar testing, and 6) failure to implement hospice consultation orders. […]

  • Immediate jeopardy, patternF760Apr 11, 2025

    Based on record review and interviews, the facility failed to ensure three residents (#4, #5, and #3) out of six residents sampled for medication administration were free from a significant medication error as evidenced by 1) failure to accurately reconcile medications upon admission, and 2) failure to provide physician ordered medications. Serious harm occurred on [DATE], when Resident #4's seizure medications were not reconciled accurately, resulting in Resident #4 experiencing two seizures. After the seizures, physician ordered laboratory tests for seizure medication levels were not implemented, and Resident #4 had a third seizure resulting in a fall with head trauma and transfer to a higher level of care. […]

  • No harm, potential for more than minimal, widespreadF812Aug 12, 2024

    Based on observation, interview, and record review, the facility did not ensure food was stored, prepared, and handled safely in accordance with professional standards for food service safety. The facility failed to ensure food and beverages were labeled, dietary staff members donned gloves as necessary, cleanliness of a drying rack, cookware was sanitized and clean, plates were not chipped, and the thermometer was calibrated appropriately in one of one kitchen. Findings included: On 8/12/24 at 9:30 a.m., a tour of the kitchen with the Certified Dietary Manager (CDM) and the Senior Registered Dietitian (Sr RD) revealed three clear containers of red juice in the walk-in cooler. An observation of the three containers of red juice revealed no date on them. […]

  • No harm, potential for more than minimal, widespreadF880Sep 28, 2023

    Based on observations, interviews, and record review the facility failed to implement an effective infection control program as evidence by 1) failure to handle, store, process, and transport all linens and laundry in accordance with appropriate infection control practices to produce hygienically clean laundry for 104 out of 104 residents, and 2) failure to ensure appropriate hand hygiene was completed after delivering a meal tray to one isolation room (room [ROOM NUMBER]) of one isolation rooms, and 5 rooms (room [ROOM NUMBER], 308, 310, 311 and 313)out of 15 rooms observed for meal service. Findings included: On 9/28/2023 at 8:03 AM an observation occurred in the central laundry room, of two washing machines. […]

Read 20 findings in full →The most serious and the most recent: 20 of 107 on record.

Every survey on record

FindingsAt actual harm or above

  • Apr 16, 2026Complaint1 finding
  • Mar 12, 2026Standard13 findings
  • Apr 11, 2025Complaint4 findings · 3 harm
  • Jan 14, 2025Complaint3 findings
  • Aug 12, 2024Complaint1 finding
  • Sep 28, 2023Standard and complaint9 findings
  • Jul 18, 2023Complaint1 finding
  • Nov 16, 2022Complaint1 finding
Show the 20 earlier surveys
  • Aug 19, 2021Standard1 finding
  • Nov 22, 2019Standard4 findings
  • Jul 26, 2019Complaint1 finding
  • Sep 11, 2018Complaint1 finding
  • Aug 16, 2018Standard5 findings
  • Apr 16, 2018Complaint4 findings
  • Mar 7, 2018Complaint1 finding
  • Nov 28, 2017Complaint3 findings
  • Jun 23, 2017Standard8 findings
  • Feb 1, 2017Complaint1 finding
  • Mar 4, 2016Standard6 findings
  • Jun 25, 2015Complaint1 finding
  • Dec 19, 2014Standard12 findings
  • Jul 13, 2014Complaint2 findings
  • Mar 10, 2014Complaint3 findings
  • Sep 19, 2013—9 findings
  • May 2, 2013—2 findings
  • Jul 27, 2012—5 findings
  • Apr 22, 2011—4 findings
  • Mar 22, 2011—1 finding

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

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