Every finding on record at Jeanne Jugan Residence

Based on record review and staff interviews, for two (2) of 15 sampled residents, facility staff failed to identify and report an alleged incident of resident-to-resident abuse. Residents #15 and #25. The findings included: Review of the facility's Abuse, Neglect, Mistreatment and Misappropriation of Resident Property policy dated January 2025 documented: - Abuse can include verbal, mental, sexual or physical abuse. - The facility will strive to educate staff and other applicable individuals in techniques to protect all parties. - It is the policy of this facility that all staff shall monitor residents and will know how to identify potential signs and symptoms of abuse. Resident #15 was admitted to the facility on [DATE] with multiple diagnoses that included Anxiety Disorder, Dementia and Osteoarthritis. Review of the resident's medical record revealed the following: A Quarterly Minimum Data Set (MDS) assessment dated [DATE] showed that facility staff coded: a Brief Interview for Mental Status (BIMS) summary score of 15, indicating intact cognition; no indicators of psychosis; no behavioral symptoms; no functional limitations in range of motions; and received antianxiety and antidepressant medications. Resident #25 was admitted to the facility on [DATE] with multiple diagnoses that included Hypothyroidism, Polyneuropathy and Spinal Stenosis. Review of the resident's medical record revealed the following: A physician's order dated 07/03/24 that directed, Monitor # (number) of episodes of agitation, every shift for behavioral monitoring; Monitor # of episodes of hallucination, every shift for behavioral monitoring. A Quarterly MDS assessment dated [DATE] showed that facility staff coded: a BIMS summary score of 00, indicating severely impaired cognitive status; no physical behaviors directed towards others; verbal behavioral symptoms directed towards others (e.g., threatening others, screaming at others, cursing at others) occurred 1 to 3 days; no functional impairment in range of motion; and received antipsychotic medications on a routine basis. A Facility Reported Incident (FRI), DC~13424, submitted to the State Agency on 02/03/25 documented in part: Resident #15, on 02/02/25 around 10:00 AM, reported to the charge nurse that on 02/01/25 another resident (Resident #25) hit her on the back while she was walking to the dining room for supper. Review of the facility's investigation documents on 05/29/25 showed a statement from Employee #4 (Certified Nurse Aide/CNA) where she documented, .She (Resident #15) said that she did not like the way another resident (Resident #25) touched her back in the dining room . During a telephone interview on 05/29/25 at 1:18 PM, Employee #4 stated, [Resident #15] was in my assignment group that day. As we were walking back from the dining room that evening, I was talking to her, asking how her dinner was. She said that someone touched her and that she did not like it. She said it was [Resident #25], who always wonders about. It didn't seem like she (Resident #15) took it seriously. When asked why she did not report what Resident #15 told her to the charge nurse or supervisor, the employee stated, [Resident #15] seemed fine. She did not complain of any pain or anything. Review of Employee #4's education file showed that she received abuse and neglect training in August 2024 that included, . you must tell your supervisor immediately when you notice or suspect abuse, even if the abuse seems small. The evidence showed that Employee #4 failed to identify and report Resident #15's allegation of abuse by Resident #25. During a face-to-face interview on 05/30/25 at 10:30 AM, Employee #2 (Director of Nursing/DON) acknowledged the findings.

Based on record review and staff interview for two (2) of 15 sampled residents, it was determined that facility staff failed to act upon the Pharmacist's report and recommendation and document in the resident's record any action that had been taken to address the recommendation(s) and failed to ensure one resident's medication order was complete with an indication for use for the twice daily administration of an Opioid medication. Residents #16 and #18. The findings included: Facility's document titled 'Medication Regimen Review' with a reviewed date of 08/2018 documented: It is the policy of this Home that each resident will have a medication regimen review by a licensed pharmacist in accordance to Federal, State and Local regulations as well as current standards of practice. Procedure: 3. Irregularities identified will be documented on a separate, written report and sent to the attending physician, medical director, and director of nursing, listing the resident name, relevant drug and irregularity the pharmacist has identified. 5. The attending physician will document in the resident record that the identified irregularity has been reviewed and what, if any action has been taken to address it. Facility's document titled 'Physician Orders' with a revised date of 08/2018 documented, Resident's orders are checked by a licensed nurse for errors and omissions.' 1. Resident #16 was admitted to the facility 12/01/21 with multiple diagnoses that included: Schizoaffective Disorder, Depression, Anxiety, Diabetes Mellitus and Congestive Heart Failure. A review of Resident #16's medical record revealed: A pharmacy note dated 7/21/2024 at 14:48 [2:48 PM] documented, Note Text: Physician: Discontinue PRN medications. A pharmacy document titled 'Note To Attending Physician/Prescriber' with a Medication Regimen Review date of 7/21/2024 documented the following: [Resident #16's name] has not been administered the following PRN (as needed) medications in greater than 90 days: 1. Albuterol Inhaler (bronchodilator) 2. Delsym Suspension (cough syrup) 3. Docusate (stool softener) 4. Ibuprofen (pain reliever) 5. Ondansetron (antiemetic) 6. Systane Ophthalmic (eye lubricant) 7. Pepto-Bismol Chewable (stomach relief) Please consider discontinuing the above PRN medications. Physician/Prescriber Response: Agree - D/C (discontinue) It should be noted that the medication regimen review form was signed and dated by the prescribing physician on 07/24/24 that indicated he agreed with the pharmacist's report and recommendations to discontinue seven (7) PRN medications that had not been administered to Resident #16 for greater than 90 days. It should also be noted that Resident #16's Order Summary Report and Medication Administration Record revealed that the seven (7) PRN medications remained active in the resident's record. A Quarterly Minimum Data Set (MDS) assessment dated [DATE] documented: facility staff coded a Brief Interview for Mental Status (BIMS) summary score of '15' that indicated the resident was cognitively intact. During a face-to-face interview conducted on 05/30/25 at 12:51 PM, Employee #2 (Director of Nursing, DON) acknowledged the findings and stated, [Pharmacy Company's name] comes here once monthly and does the entire facility medication review and all the recommendations. The recommendations are sent to us, the DON, Medical Director and ADON (Assistant Director of Nursing), by email. If the prescribing doctor agrees [with the pharmacist's medication recommendation], then there's a new order and the same [would be done] if the medication needs to be discontinued. I do the audits and check on the recommendation to see if they have been responded to or not, we do that once a month. If we see that something was overlooked, we would notify the physician that it wasn't carried out because they would've expected it to be carried out on the date it was written. 2. Resident #18 was admitted to the facility 09/21/23 with multiple diagnoses that included: Hyperlipidemia, Hypertension, Anxiety and Hearing Loss. A review of Resident #18's medical record revealed: A physician's order dated 11/20/24 documented, Tramadol HCl (hydrochloride) [narcotic pain reliever] Oral Tablet 50 MG (milligram) (Tramadol HCl) Give 1 tablet by mouth two times a day. A care plan with a reviewed date of 03/13/25 documented, Focus: [Resident #18's name] has (chronic) pain r/t (related to) Osteoarthritis, pain in right hip, left knee, unspecified low back pain. Goal: [Resident 18's name] will verbalize adequate relief of pain or ability to cope with incompletely relieved pain through the review date. Intervention: Administer analgesia (medication) as per orders. A Quarterly Minimum Data Set (MDS) assessment dated [DATE] documented: facility staff coded a Brief Interview for Mental Status (BIMS) summary score of '15' that indicated the resident was cognitively intact. A review of a Medication Administration Record dated 4/1/2025 - 4/30/25 and 5/1/25 - 5/31/25 documented, tramadol HCl (hydrochloride) Oral Tablet 50 MG (milligram) (Tramadol HCl) Give 1 tablet by mouth two times a day. It should be noted that the physician's order for Tramadol did not include a clinical indication for usage when the order was started, approximately six (6) months ago, and noted by the State Surveyor on 05/27/25. During a face-to-face interview conducted on 05/30/25 at 12:49 PM, Employee #2 (Director of Nursing, DON) acknowledged the findings and stated, We are trying to transition from written [orders] to electronic [orders] so that the orders go directly into PCC (Point Click Care). If [there are] any discrepancies, the nurse will have to clarify it with the doctor who ordered it. The components of the orders they need are the indication for the medication, if antibiotic they will need the end date, and all five rights of medication administration. The night nurse does a 24-hr audit of the orders to confirm all orders are correct by going into PCC to look at new orders that were entered for that day, that's part of the 24-hr check. We would have to look at that order to see why the indication did not come over [into PCC].

Based on observations and interview during a tour of the dietary services on May 27, 2025, at approximately 9:20 AM, facility staff failed to store food under sanitary conditions as evidenced by one (1) of one (1) plastic container filled with various types of deli meats, and one (1) of (1) plastic container with shredded lettuce and tomato slices, that were not labeled or dated in the walk-in refrigerator, and dietary staff failing to sanitize one (1) of one (1) digital thermometer before and after each use while checking hot food temperatures in the tray line. The findings include: 1. A container with deli meats in the walk-in refrigerator was not labeled or dated to indicate storage time and use-by date. 2. A container with shredded lettuce and tomato slices in the walk-in refrigerator was not labeled or dated to indicate storage time and use-by date. 3. Dietary staff failed to sanitize one (1) of one (1) food temperature thermometer after each use when testing multiple dishes on the tray line. Employee #5 acknowledged the findings during a face-to-face interview on May 29, 2025, at approximately 9:30 AM.

Based on observations and interview, facility staff failed to maintain a safe, and sanitary environment as evidenced by dietary staff failing to sanitize one (1) of one (1) digital thermometer before and after each use, when testing hot food temperatures on the tray line. The findings included: During observations of the tray line on May 27, 2025, at approximately 12:00 PM, a dietary staff member did not clean and sanitize one (1) of one (1) digital metal stem thermometer between uses on the tray line. This deficient practice could potentially cause cross-contamination to occur in food items on the tray line. Employee #5 acknowledged the findings during a face-to-face interview on May 29, 2025, at approximately 9:30 AM.

Based on record review and staff interviews, for one (1) of 15 sampled residents, facility staff failed to ensure that, for six (6) months, Resident #20 received the necessary behavioral health care and services as ordered by the physician. The findings included: Resident #20 was admitted to the facility on [DATE] with multiple diagnoses that included: Major Depressive Disorder, Hemiplegia and Hemiparesis Following Cerebral Infarction, Affecting Left Non-Dominant Side, and Hypothyroidism. Review of the resident's medical record showed the following: A physician's order dated 10/12/23 that directed, Lexapro oral tablet 10 MG (milligrams), give 1 tablet by mouth one time a day for Major Depressive Disorder. A Quarterly Minimum Data Set (MDS) assessment dated [DATE] showed that facility staff coded: a Brief Interview for Mental Status (BIMS) summary score of 15, indicating intact cognitive status; Resident Mood Interview (PHQ-2 to 9 © - Patient Health Questionnaire - mental health screening tool for mood) score of 01; feeling down, depressed, or hopeless occurred 2-6 days; often feels lonely or isolated from those around him; and received antidepressant medications. A care plan focus area with a reviewed date of 07/16/24 [Resident #20] has a diagnosis of Major Depression, had interventions that included: administer medications as ordered, monitor/document for side effects and effectiveness, and arrange for psych consult, follow up as indicated. 09/15/24 at 6:02 PM Pharmacy Note/Medication Regimen Review (MRR): Reduce Lexapro dose. This resident is currently receiving antidepressant therapy with Lexapro 10mg once daily for Depression. This dose has been in place for some time and a review of the resident's chart does not reflect a worsening of depression. To reach the minimal effective dose, please consider reducing the dose to Lexapro 5 mg once daily for depression. If a dose reduction is not warranted at this time can we please add documentation to the medical record indicating why in this resident a dosage reduction would be detrimental to the resident's wellbeing? It should be noted that the MRR was reviewed and signed on 09/19/24 by the physician who put a check mark in the box marked Other and wrote Refer to psychiatry. A physician's order dated 09/25/24 directed, Refer to psychiatry. 03/28/25 at 11:00 AM Psychiatric Consultation Note: - Type of Assessment: Initial Assessment. - Assessment Date: 03/28/25. - Chief Complaint: evaluation of mood, behavior, and medication review. - Continue Lexapro 10 mg by mouth daily for Depression and Anxiety. It should be noted that as of 05/28/25, Resident #20 still has an active order for Lexapro 10 mg. During a face-to-face interview on 05/28/25 at 3:45 PM, Employee #3 (Assistant Director of Nursing/ADON) stated, The psychiatrist we had lost their contract around that time (September 2024), so the resident was not able to get seen when the doctor's order was put in. [Resident #20] was stable. He was seen once we got a new contract with new psychiatrists. The evidence showed that for six (6) months, facility staff failed to ensure that Resident #20 received the necessary behavioral health care and services as ordered by the physician.

Based on observations and staff interview, facility staff failed to distribute foods under sanitary condi-tion, as evidenced by dishwashing machine final rinse temperatures that were below 180 degrees Fahrenheit (F), and dietary logs that were not consistently maintained to indicate the concentration of the sanitizing solution from one (1) of one (1) 3-compartment sink. The findings include: 1. Final rinse dishwashing machine temperatures failed to reach 180 degrees Fduring observations on April 4, and April 5, 2024. Facility staff used paper plates for dinner meals on April 4, 2024, and for all meals on April 5, 2024. Final repairs of the dishwashing machine were completed on April 5, 2024, at approximately 3:00 PM, when the final rinse temperature reached 192 degrees F . Observations on April 8, 2024, at 9:35 AM, confirmed that dishwashing machine temperatures were consistent as final rinse temperatures were between 186 degrees F and 192 degrees F, on four (4) consecutive wash cycles. 2. Chemical sanitizer solution logs for one (1) of one (1) 3-compartment sink were incomplete as sev-eral daily entries were not recorded during the months of January 2024, through March 2024. During a face-to-face interview on April 8, 2024, at approximately 2:00 PM, Employee #5 acknowledged the findings.

Based on observations and staff interview, facility staff failed to maintain essential equipment in safe operating condition, as evidenced by final rinse temperatures that were below 180 degrees on April 4, 2024, at 9:15 AM and 10:40 AM. The findings include: During observations in dietary services on April 4, 2024, at 9:15 AM, and 10:40 AM, final rinse temperatures from the dishwashing machine did not reach a minimum of 180 degrees as required. The machine was repaired on April 5, 2024, at approximately 3:00 PM. During a face-to-face interview on April 8, 2024, at approximately 2:00 PM, Employee #5 acknowledged the findings.

Based on record review and staff interview, the facility failed to ensure a resident's MDS contained accurate information related to skin integrity for one (1) of 16 sampled resident. (Resident #4) The findings included: Resident #4 was admitted to the facility on [DATE]. The resident had a history of Peripheral Vascular Disease and Cerebral Palsy. A radiology report dated 12/09/23 (Right Duplex Scan - an assessment of how blood flows through arteries and veins), documented the following findings: Rle r/o PVD (Right Lower Extremity rule out Peripheral Vascular Disease), Findings- There is moderate stenosis (narrowing) in the femoral artery. A review of Employee #7's (Wound Care Physician) weekly progress notes dated from 12/13/23 to 02/21/24 documented the following but not limited to: Wound; Location - right heel, Etiology - PVD (Peripheral Vascular Disease). A quarterly Minimum Data Set, dated dated dated [DATE] documented the following but not limited to: the resident had a Brief Interview for Mental Status summary score of 15 indicating the resident's cognitive status was intact. Additionally, the resident was not coded for having a vascular (PVD) wound. The resident however was coded for having an unstagable (slough/eschar) pressure ulcer. The resident however was not coded for having a vascular (PVD) wound. On 04/03/24 at approximately 11 AM, the resident was observed in his room reading the paper in his wheelchair. He was alert, oriented X4 (name, place, time, and situation. At the time of the observation, the resident denied having any skin integrity issues. During a telephone interview on 04/05/24 at 1PM, Employee #7 stated that the resident did not have a pressure ulcer. The wound on the resident 's right heel was a Peripheral Vascular Disease (PVD) wound. The physician also said that the resident had a Right Duplex Scan done to confirm the PVD diagnosis. During a face-to-face interview on 04/08/24 at approximately 11:00 AM, Employee #8 (MDS Coordinator) reviewed Employee #7's weekly progress notes and the MDS dated [DATE]. After reviewing the documents, the employee stated that she coded the resident's MDS incorrectly when she documented that the resident had a pressure ulcer.

Based on record review and staff interview, for one (1) of 16 sampled residents, facility staff failed to develop and implement a comprehensive person-centered care plan with goals and interventions to address one resident's diagnosis of Convulsions and use of anti-seizure medications. Resident #29. The findings included: Resident #29 was admitted to the facility on [DATE] with multiple diagnoses that included: Unspecified Convulsions, Schizoaffective Disorder and Anxiety Disorder. Review of Resident #29's medical record revealed a physician's order dated 09/14/22: Divalproex (anti-seizure medication) Sodium ER (extended release) Tablet . 500 MG (milligrams) Give 2 tablet by mouth two times a day related to Unspecified Convulsions; Seizure precaution every shift related to Unspecified Convulsions; and Primidone (anti-seizure medication) Tablet 50 MG Give 2 tablet by mouth two times a day related to Unspecified Convulsions. Review of Resident #24's comprehensive care plan with a review date of 02/21/23, showed no documented evidence that facility staff developed and implemented care plans with goals and interventions to address her diagnosis of Convulsions and use of anti-seizure medications. During a face-to-face interview conducted on 03/31/23 at 11:27 AM, Employee #4 (MDS Coordinator) acknowledged the findings and stated, I don't know how I missed that. Cross Reference: 22B DCMR sec 3210.4

Based on record review and staff interview, for one (1) of 16 sampled residents, facility staff failed to accurately code one resident's quarterly Minimum Data Set (MDS) assessment with the accurate number of falls. Resident #24. The findings included: Resident #24 was admitted to the facility on [DATE] with multiple diagnoses that included: Parkinson's Disease, Hypertension and Hypothyroidism. Review of Resident #24's medical record revealed a quarterly MDS dated [DATE] in which facility staff coded: a Brief Interview for Mental Status (BIMS) summary score of 15, indicating intact cognitive response; and in section J (Health Conditions), no of falls since admission/entry or reentry or prior assessment, whichever is more recent. Further review of the medical record revealed the following documentation: 11/15/22 at 2:16 AM [Fall Risk Assessment] .Recent Fall . Score: 12.0; Category: High Risk . Instructions/scoring . 10 or above [equals] High Risk . Notes: Sustained a fall in her room . 11/15/22 at 3:23 AM [Nursing Progress Note] Resident reports that approximately 1245 a.m., she fell after using the bathroom . 01/04/23 at 1:00 PM [Fall Risk Assessment] .Recent Fall . Score: 16.0; Category: High Risk . 01/04/23 at 2:20 PM [Nursing Progress Note] At about 1:00 pm Writer was called by House keeping to the hallway who observe resident fell on the floor . A Quarterly MDS dated [DATE] in which facility staff coded: a BIMS summary score of 15; and in section J (Health Conditions), J1900 (Number of falls .), 1 fall with no evidence of injury. During a face-to-face interview conducted on 03/31/23 at 12:26 PM, Employee #4 (MDS Coordinator) reviewed the MDS dated [DATE], acknowledged the findings and stated, OK. Cross Reference: 22B DCMR sec. 3231.12

Based on record review and staff interview, for one (1) of 16 sampled residents, facility staff failed to revise one resident's medium risk for falls care plan to high risk for falls after sustaining two falls. Resident #24. The findings included: Resident #24 was admitted to the facility on [DATE] with multiple diagnoses that included: Parkinson's Disease, Hypertension and Hypothyroidism. Review of Resident #24's medical record revealed the following documentation: 11/15/22 at 2:16 AM [Fall Risk Assessment], .Recent Fall . Score: 12.0; Category: High Risk . Instructions/scoring . 10 or above [equals] High Risk . Notes: Sustained a fall in her room . 11/15/22 at 3:23 AM [Nursing Progress Note], Resident reports that approximately 1245 a.m., she fell after using the bathroom . 01/04/23 at 1:00 PM [Fall Risk Assessment], .Recent Fall . Score: 16.0; Category: High Risk . 01/04/23 at 2:20 PM [Nursing Progress Note] At about 1:00 pm Writer was called by House keeping to the hallway who observe resident fell on the floor . Care plan focus area, The resident is a medium risk for falls r/t (related to) gait/balance problems and history of fall showed a revision date of 01/18/23. The evidence showed that facility staff failed to revise Resident #24's care plan to indicate that she is a high risk for falls and update the interventions as appropriate for a resident who is a high risk for falls. During a face-to-face interview conducted on 03/31/23 at 12:26 PM, Employee #4 (MDS Coordinator) reviewed the care plan, acknowledged the findings and sated, OK. Cross Reference: 22B DCMR sec 3210.4

Based on observation and staff interview, facility staff failed to prepare and serve foods under sanitary conditions as evidenced by two (2) of two (2) soiled convection ovens and 14 of 14 damaged frying pans that were stored on a ready-for-use shelf. Also, facility staff failed to store cooking utensils under sanitary conditions as evidenced by 19 of 19 sheet pans that were stacked wet on a ready-for-use shelf. Findings included . During observations of dietary services on (MONTH) 21, 2019, at approximately 9:20 AM: 1. Two (2) of two (2) convection ovens were soiled at the bottom and at the shelves with burnt food deposits. 2. The cooking surfaces of 14 of 14 frying pans of various sizes, stored on a ready-for-use shelf, were scratched and the coating material had flaked off throughout. 3. During a walkthrough of dietary services on (MONTH) 21, 2019, at approximately 9:20 AM, 19 of 19 sheet pans that were stacked wet on a ready-for-use shelf. Employee #4 acknowledged the finding during a face-to-face interview on (MONTH) 21, 2019, at approximately 10:30 AM.

Based on record review and staff interview for (1) of 19 sampled residents, facility staff failed to update/revised Resident # 33's care plan to include the recommendations of rehabilitation services. Findings included . Resident #33 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. Review of the Quarterly Minimum Data Set ((MDS) dated [DATE], showed Section C (Cognitive Patterns) Brief Interview or Mental Status (BIMS) the resident was scored as 2 which indicates severe cognitive impairment. Section G0600 Mobility Devices showed walker and wheelchair were checked to indicate the residents use of device for ambulation. Review of Section J (Health Conditions) showed J1700 Fall History on Admission and prior to admission was left blank. Review of the care plan showed resident is high risk for falls r/t (related to) confusion, unsteady gait and multiple falls. Further review of the medical record showed therapy notes dated 8/13/19, Resident requires the use of a wheelchair for distance greater than 50 feet; resident can use a walker however her status may change from close supervision to moderate assistance for functional ambulation using rolling walker. Facility staff failed to update/revise care plan to include the use of a wheel chair for greater than 50 feet and level of supervision when using a rolling walker. During a face-to-face interview on 10/22/19 at 4:30 PM Employee #7 acknowledged the finding.

Based on observation, record review and staff interview for one (1) of 19 sampled residents, facility staff failed to document that one (1) resident had an abrasion on the left side of her face. Resident #10. Findings included . Resident #10 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. Review of the Admission Minimum Data Set ((MDS) dated [DATE] showed under section (Cognition) Brief Interview for Mental Status (BIMS) the resident was coded as 05 which indicates severe cognitive impairment. During the survey, tour on 10/21/19 at approximately 3:28 PM, Resident #10 was observed with an abrasion on the left side of her face. During a telephone interview with (the resident's responsible party) on 10/21/19, he stated, Mother scratched herself on left side of face and the nurses are taking care of it. A review of the medical record dated 10/19/19 - 10/21/19 showed the abrasion on the resident's left side of the face was not documented. A face-to-face interview was conducted with Employee #6 on 10/23/19 at approximately 11:00 AM, she stated, (Resident #10) did not have scratched on left side of face over the weekend it occurred on 10/21/19. During a face-to-face interview conducted on 10/24/19 at approximately 11:10 AM with Employee #5 who acknowledged the finding. He stated, I am aware that (Resident #10) has a scratched on left side of her face, I cleansed it with normal saline and applied triple antibiotic to it but I did not document it. The facility staff failed to document that the resident had a scratched on the left side of her face.

Based on medical record review and staff interview for two (2) of 19 sampled residents, facility staff failed to ensure that when one (1) resident was transferred to the hospital, a completed transfer form and all pertinent information regarding the resident's care was sent to the receiving institution, and failed to document in one (1) resident's medical record information sent to the receiving health care institution. Resident's #18 and #31 Findings included . 1.Facility staff failed to ensure that when Resident #18 was transferred to the hospital a completed transfer form and all pertinent information regarding the resident's care was conveyed to the receiving institution. Resident #18 was admitted to the facility on [DATE], with [DIAGNOSES REDACTED]. A review of the Quarterly Minimum Data Set ((MDS) dated [DATE], showed Under section (Cognition) Brief Interview for Mental Status (BIMS) the resident was recorded as 14 which indicates cognition intact. A review of the Physician Interim order form dated 10/7/19 at 18:51 PM showed, Transfer resident to (hospital name) ER (emergency room ) via non-emergency ambulance for evaluation of AMS (altered mental status) and intermittent SOB (shortness of breath) at the [MEDICAL TREATMENT] center today. During a face-to-face interview with Employee #7 on 10/23/19 at approximately 10:10 AM the employee presented a Transfer/Discharge Report Form dated 10/7/19. Review of this form showed an incomplete transfer form and facility staff failed to send all pertinent information such as, the name of the physician in charge at the time of transfer name, advance directives, special instructions/precautions for continued care, comprehensive care plan goals, medications including when last received, recent labs, diagnostic tests, recent immunization status and complete diet type (renal low phosphorus, low potassium) and all information necessary to address the resident's behavioral needs and mental status) to the receiving institution (area hospital). A face-to-face interview was conducted on 10/23/19 at approximately 10:00 AM with Employee#5. He acknowledged the finding. 2. Facility staff failed to document Resident #31 medical record information sent to the receiving health care institution and [MEDICAL CONDITION]. Resident #31 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the Annual Minimum Data Set ((MDS) dated [DATE] showed Section C (Cognitive Patterns) Brief Interview or Mental Status (BIMS) the resident was coded as having a scored of 6 which indicates severe cognitive impairment. Review of the progress note dated 10/20/19 showed Resident #31 was sent out to the hospital in a non-emergency ambulance for worsening periorbital [MEDICAL CONDITION]. Further review of the resident's record did not show that information was given to the receiving health care institution to include the following: contact information of the practitioner responsible for the care of the resident, special instructions or precautions for ongoing care, discharge summary and comprehensive care plan goals. During a face-to-face interview on 10/23/19 at approximately 4:30 PM, Employee #7 acknowledged the finding.

Based on observations and interview, the facility failed to store and prepare foods under sanitary conditions as evidenced by eleven cases of frozen turkey that were improperly stored, greasy exhaust hood surfaces and a defective gauge in the dishwashing machine. Findings included . During an inspection of Dietary Services on (MONTH) 5, 2019, at approximately 9:30 AM: 1. Eleven cases of frozen turkeys were stored directly on the floor of one (1) of one (1) walk-in freezer. 2. Exhaust hood surfaces located above the grease fryer and the stove were soiled with grease accumulation. 3. The 'wash' temperature gauge to the dishwashing machine read 100 degrees Fahrenheit and did not fluctuate during observation of four (4) consecutive wash cycles. Employee #5 acknowledged the findings during a face-to-face interview on (MONTH) 5, 2019, at approximately 10:30 AM.

Based on record review and staff interview for one (1) of 13 sampled residents the physician failed to act on the pharmacist's recommendation to decrease Resident #27's [MEDICATION NAME] medication. Findings included . Resident #27 was admitted to the facility on (MONTH) 9, (YEAR), with [DIAGNOSES REDACTED]. The Resident's medications included [MEDICATION NAME] 15mg (Milligram) daily for Depression. The pharmacist reviewed the resident's medications on (MONTH) 8, 2019, and wrote the following The resident is currently receiving antidepressant therapy with [MEDICATION NAME] 15mg daily for depression. This dose has been in place for some time, and a review of the resident's chart does not reflect a worsening of depression. The pharmacist then recommended reducing the dose to 7.5mg to reach the minimal effective dose. The pharmacist also specified that if a dosage reduction is not warranted at this time the physician should indicate in the medical record the reason why a dosage reduction would be detrimental to the resident's wellbeing. There are three (3) boxes outlined below the pharmacist's recommendation. The first box (Agree) should be checked if the physician agreed with the recommendation and the second box (Disagree) should be checked if the physician disagreed with the recommendation and the third box (Other) should be checked to indicate agree or disagree with the recommendation. A review of the Physician's response showed that the physician checked the Agree box indicating that he agreed with the pharmacist's recommendation. On 2/7/19 approximately 12:30 PM a review of (MONTH) 8, 2019 - (MONTH) 6, 2019, physician's orders [REDACTED]. A face-to-face interview was conducted with Employee #2 at approximately 2:00 PM on (MONTH) 07, 2019. After reviewing the documentation the employee acknowledged the finding and stated I will speak to the physician to see what he wants to do about the order.

Based on facility document review and staff interview, the facility staff failed to provide residents on admission to the facility with accurate contact information to include the correct name and or email addresses for the State Agency and the Office of the State Long-Term Care Ombudsman. The facility census was 39 on the first day of survey. Findings included On 2/5/19 at 11:30 AM the admission packet provided to residents was reviewed, and Employee#1 was asked is this the packet that all residents receive on admission to the facility? Employee #1 stated, the contents of this admission packet are the same and given to each resident on admission. Review of the admission packet showed that the State Survey and Certification Agency form did not include accurate contact information to include the name and or email addresses for the State Agency and Office of the State Long-Term Care Ombudsman. Further review of additional admission packets to be provided to residents showed the State Survey and Certification Agency form did not include the correct name and or email address of the State Long-Term Care Ombudsman. During a face-to face- interview on 2/5/19, at 1:00 PM, Employee #1, stated we are updating the form now. Employee# 1 acknowledged the finding at the time of the interview.

Based on medical record review and staff interview for one (1) of 13 sampled residents, facility staff failed to provide Resident #36's representative with a written summary of the baseline care plan after the resident's admission to the facility. Findings included . Review of the medical record on 2/7/19 showed Resident #36 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of Resident #36's face sheet showed a Primary Contact listed as Power of Attorney (POA/Responsible Party). Further review of the medical record showed an unsigned baseline care plan dated 1/15/19. The signature line for the resident's representative was blank (the signature indicates the POA or resident was made aware of the initial goals and approaches to address the resident's care needs and services). During an interview on 2/7/19 at 11:30 AM Employee #3 stated the baseline care plan is in the medical record but, it's not signed. Employee #3 was unable to provide insight if the resident's representative was informed and provided a copy of the baseline care plan/summary of the services and treatments to be administered by the facility. There was no evidence the facility staff provided the resident's POA/Responsible Party with a written summary of the baseline care plan after admission to the facility. During a face-to-face interview on 2/7/19 at 11:30 AM, Employee #3 acknowledged the findings.

Based on observation, medical record review and staff interview for one (1) of 13 sampled residents, facility staff failed to update/revise the resident's care plan to include goals and approaches for denture care for Resident #5. Findings included On 2/5/19 at 12:00 PM observed Employee #7 placing dentures into the mouth of Resident #5, Employee #7 stated: sometimes the dentures are loose and I have to use this glue stuff to hold the denture in place. Observed employee was holding a tube labeled POLIGRIP (adhesive cream used on dentures to keep them in place). Resident #5 was admitted to the facility on [DATE] with [DIAGNOSES REDACTED]. Review of the medical record on 2/6/19 showed an Interim Order Form with a physician's orders [REDACTED]. Review of Consultation Report dated 1/24/19 showed report requested regarding: Dentures- Findings: Delivered dentures, Recommendations: Follow up in 2 weeks. Review of the resident-centered care plan failed to show evidence it was updated to include the resident's use and care of dentures. During an interview on 2/6/19 at 1:00 PM Employee #3 stated I reviewed all the resident's care plans and I don't see a Denture care plan, I will update it now. Employee #3 acknowledged the finding on 2/6/19 at 1:00 PM at the time of the interview.