Hope Care Center

In the surveyor’s words

From the most serious findings on record at Hope Care Center, in the surveyor’s own words.

• Actual harm, isolatedF600Oct 21, 2022

  Based on interview and record review, the facility failed to protect two sampled residents (Resident #1 and Resident #2) from resident to resident abuse when on 9/22/22 Resident #2 slapped Resident #1 in the face with his/her hand, which caused facial bruising and swelling after Resident #1 reported to have bitten Resident #2 when in an altered state, out of six sampled residents. The facility census was 14 residents. On 10/5/22 the Administrator was notified of the past noncompliance which occurred on 9/22/22. On 9/22/22 the facility administration was notified of the incident and the investigation was started. The residents had no prior history of physical domestic violence. The residents were separated and were counseled. No employees were allowed to work prior to reeducation. […]

• No harm, potential for more than minimal, widespreadF812Sep 9, 2025

  Based on observation, interview and record review, the facility failed to ensure appropriate sanitation of dish and cookware when the facility's dish machine was not dispensing an adequate amount of chemicals to sanitize the food prep and service items. The facility census was 16 residents.A policy regarding dishwasher maintenance or chemical disinfecting was requested and not received.1. Review of the facility's blank Daily Dietary Checklist, undated, showed the kitchen staff were to record water temperature and parts per million (PPM-a unit of concentration that expresses the amount of a substance within a million parts of a solution or mixture) of the sanitizer agent.Review of the facility's dishwasher manufacturers operation manual, undated, showed the minimum PPM chlorine (a chemical… […]

• No harm, potential for more than minimal, widespreadF812Jun 13, 2024

  Based on observation and interview, the facility failed to retain operable thermometers in all refrigerators and/or freezers to confirm adequate temperature ranges; failed to maintain plastic cutting boards in good condition to avoid food safety hazards (cross-contamination); and failed to separate damaged foodstuffs, in accordance with State of Missouri rules and regulations, established national guidelines, and professional standards for food service safety. These deficient practices had the potential to affect all residents, visitors, volunteers, and staff who ate food from the kitchen. The facility's census was 13 residents with a licensed capacity for 16 residents at the time of the survey. 1. […]

• No harm, potential for more than minimal, widespreadF880Jun 13, 2024

  Based on observation, interview, and record review, the facility failed to establish and maintain a comprehensive infection prevention and control program designed to help prevent the development and transmission of Legionella (a [NAME] of pathogenic Gram-negative bacteria that includes the species L. pneumophila, causing legionellosis, all illnesses caused by Legionella, including a pneumonia-type illness called Legionnaires' disease and a mild flu-like illness called Pontiac fever) and/or other water-borne pathogens (a bacterium, virus, or other microorganism that can cause disease), and failed to provide documented assessments for such an outbreak with accepted response protocols, in accordance with Centers for Medicare and Medicaid Services (CMS) guidelines. […]

• No harm, potential for more than minimal, widespreadF812Jan 27, 2023

  Based on observation and interview, the facility failed to maintain the floor area behind and under the dishwasher free of food debris and grime;to maintain the floor behind the reach in fridge with the clear glass, free of food debris; to maintain the toaster free of a heavy buildup of bread crumbs; to maintain the six burner stove free from a buildup of burnt--on grime; to prevent a buildup of dust on sprinkler head and the emergency light fixture in the kitchen; to maintain the gasket (a piece of rubber or some other material that is used to make a tight seal between two parts that are joined together) of a freezer in storage room [ROOM NUMBER] in good repair; to prevent an opened bag of corn meal from being stored in dietary storage room [ROOM NUMBER]; to maintain the floor of dietary… […]