Deficiency Index

Highland House Nursing & Rehabilitation Center

Grants Pass, Oregon · CCN 385149

31 surveys since 2010, 8 of them producing a finding at harm level or worse.

Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.

Citations on record
195
Surveys
31
Harm or worse
8
Immediate jeopardyall corrected before survey
2
The record, 2010–2026
’10’15’20’25’26
No harm recordedHarm or worseNot surveyed
Immediate jeopardy2

Findings at the most serious level CMS records. All were recorded as past non-compliance — corrected before the survey.

Beyond CMS’s monthly file24/31

Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.

The facility

Certified beds
119
Ownership
For profit - Limited Liability company
Chain
VOLARE HEALTH
County
Josephine
Medicare-certified since
1981

CMS ratings

Overall
1
Health inspection
1
Staffing
2
Quality measures
4

CMS’s own Five-Star ratings.

Compared with similar facilities

Since 2021, this facility recorded more weighted findings than most of its peer group.

Weighted by harm level, against 26 for-profit facilities of 100–127 beds in Oregon.

Last survey on record

Apr 22, 2026

201 days ago.

Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.

Staffing

MeasureThis facilityPeer median
Nurse hours per resident day4.414.88
Registered-nurse hours per resident day0.20—
Annual nurse turnover45.5%47.1%

As reported by the facility to CMS, beside the peer-group median.

Enforcement

Fines
$36,852 across 1 penalty
Payment denials
1

Federal civil money penalties and remedies as CMS currently publishes them. Amounts may still be under appeal.

Severity of recent findings

Citations by CMS scope and severity. Rows are harm level, columns are how widespread the finding was.
SeverityIsolatedPatternWidespread
Immediate jeopardyJ—K11.4%L—
Actual harmG—H—I—
No harm, potential for more than minimalD5172.9%E1825.7%F—
No harm, potential for minimalA—B—C—
CMS’s current file: 70 of the 195 citations on record.

Most frequently cited here

In CMS’s current monthly file.

  • F5843×

    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

  • F6003×

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F6103×

    Respond appropriately to all alleged violations.

  • F6843×

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F6893×

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

In the surveyor’s words

From the most serious findings on record at Highland House Nursing & Rehabilitation Center, in the surveyor’s own words.

  • Immediate jeopardy, patternF600Jul 16, 2024

    Based on interview and record review it was determined a facility employee sexually abused 6 of 10 sampled residents (#s 6, 7, 8, 9, 10 and 11) who were reviewed for sexual abuse. As a result of the pattern of sexual abuse, it was determined to be an immediate jeopardy situation and residents experienced psychosocial harm. Findings include: 1. Resident 6 was admitted to the facility in April 2024, with diagnoses including a stroke. Review of a progress note dated 6/16/24 at 9:45 AM revealed Resident 6 reported to staff that a night shift male CNA came into her/his room every hour to provide incontinence care and played with her/his clit. […]

  • Immediate jeopardy, isolatedF689May 20, 2021

    Based on observation, interview, and record review it was determined the facility failed to appropriately assess and evaluate smokers who required supervision for 2 of 10 sampled residents (#s 17 and 24) and 7 out of 10 sampled residents (#s 2, 18, 19, 20, 21, 22 and 23) not appropriately assessed or reassessed timely for smoking. Resident 17 and Resident 24 were observed independently in possession of smoking materials and were not assessed or reassessed for smoking safety. Resident 17 was care planned to require assistance with smoking. Resident 24 was found by the facility smoking independently in her/his room. An immediate jeopardy was called. Findings include: 1. […]

  • Actual harm, isolatedF692May 20, 2021

    Based on observation, interview and record review it was determined the facility failed to maintain acceptable parameters of nutritional status for 1 of 3 sampled residents (#6) reviewed for nutrition. Resident 6 had severe weight loss of 14 pounds (greater than 10% of her/his body weight) in a three-month period. Findings include: Resident 6 was admitted to the facility in 10/2018 with diagnoses [MEDICAL RECORD OR PHYSICIAN ORDER] . A review of Resident 6's weights revealed the following: -3/22/20: 129.4 pounds. -No weights were obtained during the month of 4/2020. -5/22/20: 117 pounds -6/28/20: 115.2 pounds A total weight loss of 14.2 pounds. […]

  • No harm, potential for more than minimal, widespreadF812Feb 1, 2022

    Based on observation and interview it was determined the facility failed to ensure 1 of 1 ice machine was plumbed correctly to prevent the backflow of contaminated matter into the ice machine. This placed residents at risk for foodborne illness. Findings include: According to the 2013 FDA Food Code 5-402.11: . a direct connection may not exist between the sewage system and a drain originating from equipment in which food, portable equipment, or utensils are placed. During an initial tour of the kitchen on 1/24/22 at 11:43 AM, the facility ice machine was observed to have a drain pipe coming from the back panel that extended along the floor approximately six feet where it entered the wall. […]

  • No harm, potential for more than minimal, widespreadF882Nov 24, 2021

    Based on interview and record review it was determined the facility failed to ensure the Infection Preventionist (IP) participated in the quality assessment and assurance committee and reported to the committee on the Infection Prevention Control Plan on a regular basis. This placed all residents at risk for infections. Findings include: On 11/5/21 at 3:24 PM Witness 26 (former Infection Preventionist) stated she was certified as the IP in 2/2021, she was not involved in the infection control planning process particularly as it related to the coronavirus disease of 2019 (COVID-19) and did not attend quality assessment and assurance committee meetings. […]

Read 28 findings in full →The most serious and the most recent: 28 of 195 on record.

Every survey on record

FindingsAt actual harm or above

  • Apr 22, 2026Complaint1 finding
  • Dec 3, 2025Standard and complaint14 findings
  • Apr 3, 2025Complaint4 findings
  • Aug 7, 2024Complaint1 finding
  • Jul 16, 2024Complaint1 finding · 1 harm
  • Jun 14, 2024Standard and complaint30 findings
  • Mar 10, 2023Standard and complaint20 findings
  • Feb 1, 2022Standard10 findings
Show the 23 earlier surveys
  • Nov 24, 2021Complaint2 findings
  • Jul 2, 2021Infection control1 finding
  • May 20, 2021Complaint18 findings · 2 harm
  • Mar 15, 2021Complaint4 findings
  • Aug 20, 2020Infection control1 finding
  • Feb 26, 2020Complaint2 findings
  • Oct 17, 2019Complaint1 finding · 1 harm
  • Sep 19, 2019Complaint12 findings
  • Oct 12, 2018Standard9 findings
  • Jan 26, 2018Complaint1 finding
  • Jun 30, 2017Standard9 findings · 1 harm
  • Mar 17, 2017Complaint3 findings · 1 harm
  • Jun 4, 2016Standard9 findings
  • Apr 26, 2016Complaint2 findings
  • Nov 18, 2015Complaint3 findings
  • Jul 21, 2015Complaint1 finding
  • May 4, 2015Standard and complaint10 findings
  • Mar 28, 2014Standard3 findings
  • Sep 14, 2012—6 findings
  • Jul 5, 2012—1 finding · 1 harm
  • Jul 19, 2011—6 findings
  • Nov 1, 2010—1 finding · 1 harm
  • May 26, 2010—9 findings

Surveys that found no deficiencies are not in CMS’s files and do not appear here.

Comparable facilities

The nearest facilities to this one in the same peer group, by weighted findings.

Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction