Highland Care Center
Jamaica, New York · CCN 335505
14 surveys since 2011, 1 of them producing a finding at harm level or worse.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
- Citations on record
- 54
- Surveys
- 14
- Harm or worse
- 1
- Immediate jeopardy
- 0
Findings where a surveyor recorded actual harm to a resident.
Older surveys no longer in CMS’s monthly file or on Care Compare. They are shown here.
The facility
- Certified beds
- 320
- Ownership
- For profit - Corporation
- Chain
- Independent
- County
- Queens
- Medicare-certified since
- 1976
CMS ratings
- Overall
- 4
- Health inspection
- 4
- Staffing
- 2
- Quality measures
- 4
CMS’s own Five-Star ratings.
Compared with similar facilities
Not shown for this facility: too few citations in window (n=16, floor 20).
Last survey on record
Apr 28, 2026
195 days ago.
Counts surveys with at least one finding. A clean survey leaves no record here, so the real gap may be shorter.
Staffing
| Measure | This facility | Peer median |
|---|---|---|
| Nurse hours per resident day | 2.98 | 3.37 |
| Registered-nurse hours per resident day | 0.42 | — |
| Annual nurse turnover | 25.9% | 33.3% |
As reported by the facility to CMS, beside the peer-group median.
Enforcement
No fines, payment denials or special-focus designation on the current CMS record.
Severity of recent findings
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D1781.0% | E29.5% | F29.5% |
| No harm, potential for minimal | A— | B— | C— |
Most frequently cited here
In CMS’s current monthly file.
- F5842×
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
- F6562×
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F6572×
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- F5681×
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
- F5801×
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
In the surveyor’s words
From the most serious findings on record at Highland Care Center, in the surveyor’s own words.
- No harm, potential for more than minimal, widespreadF725Apr 28, 2026
Based on record review and interviews, the facility failed to ensure sufficient nursing staff were available to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the facility reported short staffing on weekends confirmed by a review of the Daily Staffing and the Payroll Based Journal Staffing Data Report Quarter 1 2026 (October 1-December 31). […]
- No harm, potential for more than minimal, widespreadF880Dec 21, 2021
Based on record review, and staff interviews during the Recertification survey, the facility did not ensure infection prevention control practices were followed to help prevent the spread, development, and transmission of communicable diseases and infections. Specifically, (1) the facility water management plan was not reviewed/revised within the last year, (2) the facility lacked a Legionella sampling plan based on the facility risk assessment, (3) oxygen tubing was observed with no label, and there was no documented evidence that the oxygen tubing was changed, and (4) a urinary catheter bag was observed touching the floor on multiple occasions. […]
- No harm, potential for more than minimal, isolatedF584Apr 28, 2026
Based on observation, record review, and interviews, the facility failed to ensure that necessary housekeeping and maintenance services were provided to maintain a safe, clean, comfortable and homelike environment for residents. This was evident for two (2) of eight (8) resident units (Unit 1 and Unit 2) observed for the Environment Task. Specifically, blood pressure stands were observed with the base layered with dirt dust and debris, wheelchairs, Geri chairs and wheelchair seat cushions were observed to be heavily soiled, layered with an accumulation of dirt, dust and debris, air conditioners were observed with black substances and an accumulation of dirt and debris within the grates, and an air conditioner did not have an outside cover. […]
- No harm, potential for more than minimal, isolatedF580Feb 6, 2024
Based on record review and interview conducted during the recertification survey from 1/29/2024 to 02/06/2024, the facility did not ensure the resident's representative was immediately notified of a need to alter the resident's treatment. This was evident for 1 (Resident #289) of 2 residents reviewed for Notification of Change out of 38 total sampled residents. Specifically, Resident #289 was ordered to start an antianxiety medication, Buspirone, and the designated representative was not immediately informed. The findings are: The facility policy titled Change in Resident's Condition or Status dated 11/2023 documented the facility will promptly notify the resident, their attending physician and representative of changes in their medical condition and/or status. […]
- No harm, potential for more than minimal, isolatedF604Feb 6, 2024
Based on observations, interviews, and record review conducted during the Recertification Survey from 01/29/2024 to 2/06/2024, the facility did not ensure that a resident remained free of physical restraints. This was evidenced for 1 (Resident #36) resident reviewed for Physical Restraints out of 38 total sampled residents. Specifically, Resident #36 was seated in a wheelchair in the floor dining room in a boxed-in position preventing them from moving around. The findings are: The facility policy titled Restraint Usage dated 06/22 documented restraints shall only be used to treat the resident's medical symptoms and never for discipline or staff convenience. […]
Read 21 findings in full →The most serious and the most recent: 21 of 54 on record.
Every survey on record
FindingsAt actual harm or above
- Apr 28, 2026Standard2 findings
- Feb 6, 2024Standard4 findings
- Dec 21, 2021Standard and complaint7 findings
- Dec 2, 2021Complaint2 findings
- Nov 19, 2021Complaint1 finding
- Dec 15, 2020Infection control2 findings
- May 13, 2019Standard8 findings
- May 16, 2016Standard2 findings
Show the 6 earlier surveys
- Apr 23, 2015Standard4 findings
- Nov 21, 2013Complaint1 finding · 1 harm
- Apr 24, 2013—1 finding
- Apr 8, 2013—4 findings
- May 4, 2012—7 findings
- Mar 28, 2011—9 findings
Surveys that found no deficiencies are not in CMS’s files and do not appear here.
Comparable facilities
The nearest facilities to this one in the same peer group, by weighted findings.
- Gold Crest Care CenterBronxno harm findings
- Franklin Center for Rehabilitation and NursingFlushingno harm findings
- Chautauqua Nursing and Rehabilitation CenterDunkirkno harm findings
- Brookhaven Health Care Facility, LLCEast Patchogue1 harm finding
- The Five Towns Premier Rehabilitation & Nursing CeWoodmere1 harm finding
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